I had made an appointment for last Saturday. The technician was very helpful and solved the problem with my computer. There was no charge, as I had signed up for Total Tech Support.Five-star service!

Called for service appointment and no return call. Not professional.

Terrible mobile repair service

Terrible service. Zero stars. My daughter called in and they said they would remove 2 screws within 20 minutes max of I came in. Drive across town, traveling cross country, and was told I would have to leave overnight! Not possible! Charge would be $39.99 to remove two easy access screws! What a joke! Stay far away.

Bought my laptop here a year ago. It just crashed during finals week when I needed it most. When I tried to reset the system it got caught in a reboot loop. I couldnt figure it out. I took it in and in the last hour of her shift and the day, Abby was so kind and so helpful and so knowledgable, and she had me sorted out before closing time. Thank you so much.

Ive used these guys for years. Always been prompt and efficient. My old computer just keeps going along thanks to them!

Some of the trolliest angry little nerds Ive ever encountered. If they cant or dont want to help/be bothered they barely acknowledge your existence and bark at you. And how many blue shirts does it take to check out one person.... Evidently all of them.

This is for non local non-local Geek Squad. The local guys are pretty good. We bought a home theater about 9 days ago. The 1-800 Geek Squad # is a joke. There is usually at least a 30 minute wait and you might get a guy who knows less then we do which happened to us. Another time we put our number in to be called back. When they called back there was no one on the line. Tried the chat but the guy was eating a pizza or something - took him a very long time to respond and at one point chat went dead. Think long and hard for support like this. At $300.00 for silver package we got taken for a ride.

Dylan was very knowledgeable and patient while explaining the problem with my laptop.

Ive had numerous bad experiences working with Geek Squad. First one was regarding a broken phone that took over 2 months to get it straightened out (Apple eventually had to eat the cost of a new iPhone because Best Buy lied to me about Apple Care). I spent two months and over 50 hours on the phone between the Missoula store, Geek Squads 1800 number, Missoulas Apple Store, Verizon Wireless, and the 1800 Apple number. It was a 2 month endless loop of calls, transfers, holds, and disconnects....Someone from Apple is finally who ended up helping me, not Best Buy or Geek Squad who I had purchased my phone AND the Apple Care through.I had computer problems last fall, and purchased a new extended warranty for my laptop (around $300). They had to replace my hard drive (another $200). I received my laptop back with the keyboard still popped out and keys not fitted back in correctly, my disk drive was broken, and less than 3 months after the hard drive replacement, my motherboard quit working (mid-Jan, the Tuesday before spring semester started). I asked how much it would cost and the guy at Geek Squad in the Missoula location tells me probably around $120-130, but hes not 100% sure. Says I should be without my laptop for roughly 3 weeks, but should receive a call within a week or so to tell me a better quote on the cost of repairs, at which point I can elect to do the repairs or just have my computer shipped back to me.I wait almost 2 weeks before calling. The store cant tell me anything except that they shipped it off, and give me the 1800 number. I call them. They received my computer 3 days after it was shipped. Its still sitting somewhere in their warehouse and no one has looked at it. They cant give me any quote, but now tell me that the labor alone will be a minimum of $150....something the Missoula store idiot neglected to inform me of. (Hes been there for years, so this had to have been a deliberate thing).Im now 5 weeks into the semester, still have not received a lick of information on my computer and the 1800 guys tell me to contact the store, while the store tells me to contact the 1800 number. Its the same circle over and over and over again. Their employees are a JOKE. No matter where you go it seems. At this point, they owe me a new computer. Or free repairs at least. 5 weeks without a WORD as to where my computer is or when it will be fixed is STUPID!

Absolutely terrible service!!! Save yourself and stay away not wroth time or money in my opinion. No body who works there now will be there long enough to really care about you was the feeling I got.

Absolute garbage. Set up an appointment over the phone, telling them exactly what I needed done, only to have them tell me they dont offer that service as soon as I arrive. Incompetent service from incompetent employees working for an incompetent company.