The word is Excellent. A wonderful team and experience so far has been exceptional. I had a chance to work with John Mulligan who is very good in understanding the pulse of buyers. It was an open discussion on requirements and available options with no rush and pressure which made it comfortable to think and buy. From the moment we stepped into the dealership it was always a positive environment. Thank you again for helping us make the right decision

We’ve had excellent service there. Our service was done in one day, sooner than I expected. Making the appointment was easy and it seems as if they have plenty of technicians so I didn’t have to wait days to get my Sprinter in for service. The only quibble I have is that I didn’t get a sticker indicating my next required service.

It seems that customer service has become extinct in the Covid world, but that’s not the case at SAB. Dave and his team were terrific, worked with the insurance company, kept me fully aware of progress, and finished ahead of schedule. Most importantly, the work on my car is flawless. Couldn’t be happier.

It was my first time buying a car on my own and Boris made that experience so nice and smooth! I was very picky of the car I wanted and he was very helpful to help me find the car of my dreams. He really got to know my preferences and even provided me with more knowledge on cars. He truly made my experience wonderful. Boris definitely scored a long life customer. I’ll be coming here again soon for an upgrade :)

In order to leave a review you have to leave a star and honestly I wouldn’t recommend coming here. I got a B service done 7/15/21. I paid $540 for the service. Two weeks later I hear a whining sound with my vehicle and the sound was getting worst. I needed to figure out what it was so I brought my car Into another auto shop, comes to find out none of my fluid has been topped off. My power steering fluid, windshield fluid nothing has been filled for what I paid them to get done. I took a picture of it and called to complained about what I’ve just witness. They told me to bring it in the next day so they can fill it and apologize for not doing it. This being my first time there, my experience with them was terrible and I will never go back to them. I don’t trust that things are getting done properly. They could’ve put me in a position to damage my car and all they did was apologize for not topping off all my fluid. Just terrible and I will no longer do business with them.

This has been and exceptional experience working with your team at Sears. My 2012 SL 550 was prepped to a flawless level, surpassing many new cars I have brought in the past. Every one I worked with, from GM mike R, to nick in sales, to Kelly in finance has deem exceptionally professional, knowledgeable and have gone out of the way to provide premier service. The car is a dream, far and away the most comfortable and fully equipped car of the many exotics I have owned. You handed me a truly exceptional car, which elicits a Hugh smile on my face every time I get into it.Please thank your prep crew for me to. The diamond they handed to me with the big red bow shows they care as much about handing off a perfectly prepared vehicle as your front store team does.Mike, you have to be congratulated to have created a really holistic, customer focused team at every level of your organization.Thanks again fora great experiencePat Gallagher

I cannot say enough positive things about my experience at Sears Imports. My salesperson Sue B was awesome. She made everything so easy. When I was on the hunt for a car I visited at least 15 dealerships and this one was by the far the best experience I had. I purchased a lovely little car and it was cleaned up and ready in the showroom with a bright red bow. Nice touch!

Service experience was exceptional. I was experiencing a problem with my Sprinter chassis with an RV platform that has been ongoing and my service advisor, Preston, did an excellent job researching and explaining the issue while also ensuring everything that could be done was taken care of. I will be using Sears for any future issues or routine maintenance.

The best vehicles deserve the best experience and that is what is delivered at Sears. I have been a customer for many years and their staff is what keeps me coming back. The service department is top notch - so painless and accommodating. The sales team is also so easy to work with. You never feel pressured and always feel like you got a great deal. Thanks guys/gals, keep up the good work!

Nick Griffin (sales) and Kelly (finance) were amazing to work with. We live in Connecticut and found a great deal with all of the options we wanted at Sears. They coordinated all of the financing and paperwork over the phone before we flew in to pick up the car. Couldn’t have been smoother, would highly recommend Nick!

I can not say enough positive things about my car buying experience with Justin Hagen at Sears Imported! He was incredibly personable, transparent, and supportive during my first car buying experience. Id easily recommend him to anyone looking for a great experience!

Sears has consistently done excellent work for us. It is important to me that they take the time to answer my questions about the service being done and general Sprinter issues, and their advice has always been very helpful and never rushed. This is the kind of place I like to do business with!

I recently purchased a vehicle from Sears and my experience was top-notch. I was also interested in a vehicle at another dealer of high-end German automobiles and the experience was not nearly as rewarding. I felt like they didnt care as much about making me feel like a valued customer. My Sears sales person, Sarah Britney, was fantastic. She was friendly from the start and accommodating without pushing, taking time to answer my questions and making the process easy. The best part was at the end. I wanted to surprise my wife for our anniversary and Sarah delivered the car to the dinner location and put a large red bow on the windshield! Thank you Sarah and Sears Imported Autos!

Hi, thanks for taking care of my drivers side airbag last Friday. Overall great service!However, after we got the car home however we noticed that this little plug on the convertible roof interior is missing. It was there when I dropped off the car that day. Can we get this replaced? Thinking perhaps you found it somewhere already. Ive looked all over the car interior and cannot find it.

Very good experience. Sue Brink was my sales person, and she was top notch. She was professional, patient and a real pleasure to work with.I love my new car. Ask for Sue, shes the best.

This dealership is a great place to shop for your first, second or third Mercedes Benz! Nick Griffin is knowledgeable, professional and easy to work with. The entire process was enjoyable and smooth. We love our new vehicle and look forward to a continued relationship with Nick and the entire team!The Brix Family

As I drove in the service area, I was greeted by a staff member who invited me to go into the lobby. Immediately, Ron Johnson led me to his office, where we discussed the service to be done. Ron introduced me to Terry, who arranged a loaner car very quickly. I was on my way in minutes! A couple hours later, I got the text that the car was ready. When I arrived back to the dealership, I gave Terry the loaner keys back, and within seconds my car, cleaned and washed. GREAT service!

Justin Hagen is the absolute best! He was very patient and informative on all aspects of the purchase and vehicle. I would recommend him to anyone looking for a new or used Mercedes.

I have bought 5 cars in the last 4 years. 3 of them being ZL1 Camaros. The Team at Sears Imports is by far the best buying experience Ive had out of my last 5 purchases. No pressure, No crazy dealer fees, No financing issues for using my credit union, and No pressure to buy anything the dealer has to offer. Justin was my salesman and Jason was the guy who worked everything out with my credit union. This dealership is top notch!!! I hope to buy from these people again. Thanks for making this the best buying experience I have ever had guys.Love my new ZL1!!!!👍🇺🇸🇺🇸🇺🇸

I was incredibly happy with my experience at Sear’s. Eric was very amenable & genuine and no one made me feel I was under pressure or a time restraint, even though I was there quite late in the afternoon. The deal for my 2013 Volvo was outstanding and it is in impeccable shape. I’ll undoubtedly return there the next time my partner or I are looking for a reliable car.

Had a great experience with Nick Griffin. As we were getting rid of an old lease and getting into a new one, it was vital that the timing generally work out We were able to go in early and establish a relationship with Nick and assured us that the car would be delivered on time (which is a challenge these days). Not to our surprise, everything went as promised and the service and care were certainly significantly higher than our expectations.

Nick McGovern was very helpful flexible and enjoyable to work with.

I truly enjoyed my experience with Eric at Mercedes-Minnetonka. He was beyond helpful and knowledgeable; great to work with. I’d recommend him and/or the dealership to anyone. I also appreciated how much time I received in the ‘learning’ about the vehicle before I drove it off-site. Overall wonderful experience. And I will be back in for a yummy free latte from the fancy coffee/espresso/latte machine!

Mike Bakeman at Sears Auto Imports was exceptional to work with. I highly recommend him to anyone who is looking for a vehicle. He truly listened to what I was looking for and worked within my budget. When I was first looking I went to test drive without my husband. I explained that I was looking for a car for myself. Going forward when my husband was with me Mike spoke to me, even with my husband present. Personally, that meant a lot to me that he did not assume gender roles even with my husband present. He was very patient and knowledgeable on all questions we had and was very honest about the pricing and payments.

Best car buying experience of my life! My sales professional Sarah Britney understood my needs and she got me into the perfect vehicle within three days. Every aspect of this purchase was a true pleasure.

Sue Brink was a joy to work with. Very professional and accommodating to my schedule. There was no high pressure sales tactics, which I appreciated.

John Mulligan was fantastic to work with! From start to finish, he made the process smooth and enjoyable. His expertise shines through. I’m in love with my new GLA250 and couldn’t be happier. John made my first new car purchase experience beyond special. A big thank you to the entire Sears Imports team! Best dealership in town!

Dropped off my car, said it will be done in a few hours and theyll call me. They called me and said it will be ready the next day at 10. Next day I kept calling them and they kept transferring me to different people and couldnt get an update about my car until someone finally picked up and said it is ready but the steering wheel is crooked while I dropped it off withheld steering wheel perfectly fine. Now they saying it will be ready before 5. They giving my car back a day later than promised. Hopefully they wont make any other excuses so I can get my Benz back. Never coming back to this dealership again.

Exceptional customer service! Nick Wahl was dedicated to finding the best vehicle for me - in all aspects. Once I chose the GLE 350 4matic - he was knowledgeable and patient in guiding me on how to use all the tech and features. Financing was quick, easy - Jennifer was lovely and explained all my add-on options with zero pressure. Once I was able to pick up my SUV it was the most luxurious and exclusive treatment from the moment I walked in. Its clear to me that Sears Imports cares about long term relationships. Thank you for making my first Mercedes purchase memorable and the ultimate experience.

BEST sales experience with NICK WAHL I have ever had buying a car!! I have been coming to this dealership for decades and have bought multiple cars- excellent service department.YET again….. SEARS Imported Auto does not disappoint!!

Just perfect Experience. No sale talk, not pushy, Just explained what service is recommended. I will feel very comfortable to go back there and recommend to others as well.I want to recoginize Mr. Bill Blume in service department, very hard to find this kind of employee . He is an assest to the company.

My service appointment could not have been handled better. I really appreciate how well it was done.

A mistake was made at my recent service appt. I called my Service Advisor and let him know, he quickly responded sending someone to pick up my car (45 miles away), dropping off a loaner car and brining my car back when this mistake was correct. We all make mistakes, but great customer service is how those mistakes are corrected. Sear Imports goes above and beyond every single time. I will always service and purchase my vehicles here.

I had a great experience with Nick McGovern as my sales consultant and Jennifer in finance buying a pre-owned Audi at Sears Imported Autos! Nick took the time to answer all of my questions and also a Face Time walk around of the car as Im an out of state buyer.100% would do business with Nick and Sears again!!

Great experience with Justin Hagen as he was was my dealer/salesman. Delivered the vehicle and few goodies as promised. They will try best to get the vehicle for very competitive and aggressive price matching/lowering. Highly recommend.

Horrible Customer Service! The dealership seems to be judgmental and base you off your physical appearance! Rude, all they care about is what vehicle your investing in and once you purchase the vehicle and go back because of experiencing issues that are are wrong with the vehicle they try to take advantage of you and make you pay when it’s not your fault. I had multiple issues, but one of them I went in because I found a bump on my front bumper of my car after purchasing it and I had proof (Picture) that i had received it like that. I had showed them the picture at service and all they did is cover it up with a front license plate frame that didn’t come with the car in the beginning of me purchasing it. The service center employee Ron Johnson, tried to take advantage of me to pay for anything I’m coming in for. He tried to make me pay over the minimum cost for my service for my car. I asked him how much my service cost he gave me a absurd price until, I went in and asked someone else and they gave me the correct price. I Don’t recommend him at all, won’t be going there again! Horrible, Disgusting dealership!

Everyone was cheerful and efficient. Service took even less time than predicted. Service was perfect. Price reasonable. Snacks divine!

Excellent service, communication about timing of repairs and what a great, friendly team! No one ever wants to get in a car accident but these folks were amazing and now my Mercedes convertible is as good as new!

From the time I purchased my first Mercedes from Sears in 2014, when I couldn’t get a single sales person to acknowledge my presence, to my recent service appointment, the customer service experience has been terrible. I took my car in at 7:30am for a tire replacement due to a recall and was told it would only take “a couple of hours” to complete. At 10:19am I received a text AND an email from Sears asking me to review and approve additional services (aka Sears attempts to upsell!). I called my service advisor, Andrew, at 10:55am to decline the additional services. At 12:30pm, I called and left a voicemail message for Andrew asking for an ETA on when the service would be completed and did not hear back. I followed-up with multiple calls to the service desk and was told they would check on the status of the repair and will get back to me. No one called back. I kept calling (in between work meetings) until a little after 5pm when I finally got Andrew on the phone and he claimed he had already told me the car was ready for pick-up when we spoke at 10:55am. Even if that was true, the fact that I left a voicemail after the call asking for an ETA, indicated that I did not hear him say that.Basically, Sears managed to email AND text me about getting additional services, but did not have the wherewithal to notify me that the actual service was complete and my car was ready for pick-up! The kicker, the tire that was replaced was not properly done. As I drove away, the service light for the tire came on and I had to go right back to have the psi adjusted.I’ve put up with the appalling customer service at Sears for far too long and it’s time to move on. I will be taking my business to a dealer/servicer with better business practices and customer support.

Truly exceptional service. I took my GLA in to have a small dent repaired with Sears PDR service. It also needed a little paint after the service. Ron Johnson, my service advisor said he would be happy to do it for me using toothpicks so as not to put a blob of paint on the small spot as is common with a touchup brush. He did that it and it came out great. Thanks to Ron for going above and beyond for me.

Wonderful place! Quick, easy and friendly. What more could one ask for. They had the car, it was clean, as stated on the site (which sometimes isnt the case at other dealerships). Endre was great to work with, no nonsense and got the deal done in record time. Finance was one of the best, I can appreciate that they offer all the additional add-ons as its their job but Jason didnt push anything, just offered them and let me select what I wanted. Car was delivered beautifully and even had a red bow! Thanks Sears Imports, Ill be back!

They were very helpful and the service was amazing. Highly recommend.

Friendly but a little slow getting back to us about a specific car.

The sales team made us feel very comfortable. They were extremely knowledgeable and we felt confident buying from Sears Imported Autos. We will likely buy from there again thanks to them.

I had outstanding service. I was treated as an important customer.

Worst dealership in the state of Minnesota! Worked with John Mulligan, logged false claims of contact and the manager Kent Markinta was even worse! Refused to acknowledge the fact there was wrong doing on their end. I guess when you say the words, “I want to buy the car”, it means nothing to them. Horrible customer service. I guess I wasn’t buying an expensive enough car to make it worth their time! One would think that being a Mercedes Benz dealership they would be top of the line of customer service! Wonder how they even have customers with these fine employees working there. I wish I could rate them a 0!

Nicholas was pleasant, smart, and very helpful in my purchase of a new Benz. I will work with him again. Five stars.

One of the smoothest car buy experiences I have had! We have been looking for a car for and found the perfect one in their used inventory. It was incredibly clean and well taken care of. The car was inspected and came with a warranty. Eric was very helpful and friendly. We brought our newborn with and everyone made sure that we were taken care of in a timely manner. They also had the car washed and detailed before we left.I would definitely recommend Sears and Eric for anyone looking for a quality vehicle.

Would highly recommend working with Justin! Great service.

In and out, excellent service. They were waiting for me with all the documentation ready. No time to waste and the car was very well taken care of.

Working with Justin is fantastic. He is supremely knowledgeable about the MB product.

Wanted to love this Service Department....but they do not want me to love them. Staff was rude. I showed up at 6:59 for my 7:00 am appt. walked in because they opened the door, then was scolded that they open at 7:00 am.Was told in an unfriendly tone to drive in, not walk ( so sorry). But I brushed that off. bought the 60k and 70k service deal that they touted and asked them to diagnose and fix a no start issue I have when cold. Got billed for $169.00 to diagnose that you are leaving your headlights on. This is not the correct diagnosis, problem persists. But the shop insists they will stand by their $169 charge. Hmmm.Picked up the car, they changed the coolant, but did not fill properly, 2 miles after pick up coolant was low.Service included new wipers. I asked that they simply put in the vehicle as I had new wipers already. I was on the service order, but not completed.I complained to the Service Manager, Josh. Simply stated he was rude, abrasive. I was advised to speak with his assistant, by the front desk and was connected to him instead. I stated., I am sorry, I did not mean to call you back. His response, then why did you?Emailed the GM Mike Roeder, who responded that he would call Monday....Tuesday evening he still had not called. He called today after I emailed. He believes that $169 is a fair charges for the incorrect diagnosis and stand by it.Finally, there is a new scuff in my front bumper. Was not there prior to dropping off. They deny that they scuffed it.I know they have good reviews. I wish mine was one of them.Overpriced. Lack of follow though. Lack of integrity.Sounds pretentious, but I thought this was a Mercedes Dealership...not a Yugo Dealer.

Love the services and finnancer... Jhon and Kelly.Thank you!

It was my first experience buying a vehicle and my salesman Justin made the process easy and fast. Beyond that the dealership is clean and organized. I would recommend anyone looking for a vehicle to stop by and at least take a look!

I just finished working with Boris Perelman on a new Mercedes for my sister. He and his team provided excellent service from start to finish. Very clear, professional, and kind. We will be back!

THANK YOU so much for such a smooth sales experience. We were lucky to work with Nick Wahl who did a wonderful job! We love our new GLS450 and we will definitely recommend Nick’s services to friends and family!! Nick was able to find the perfect balance in his sales approach: not too pushy yet follows up when necessary. We never felt pressured throughout the entire process and it was very apparent that Nick kept our best interest at heart! Thank you!!/Vanessa H.

Nick wahl was amazing sales person. The experience was fast and easy.

I am always greeted with a friendly smile and their service has always been consistent. In this day and age where there is uncertainty, it is nice to still get the upbeat energy from the service reps especially Jeff Ortman

Jon Kutsch was the perfect salesman! He facilitated the easiest and most pleasant auto transaction weve ever been involved in . . . and were located in San Diego, CA. In less than a week from our initial contact, our 2019 BMW i3 was delivered to us exactly as represented and without a single problem. Jason was professional in providing all the paperwork we needed, including title, to register the car in California. Frosting on the cake is that Jon is trustworthy, really nice and fun to work with. If possible, I will buy all my cars from Jon and Sears Imported Autos, Inc. Mercedes Benz!

Sarah Britney was great to work with, she was able to find the perfect car for me with all the options I wanted and in my price point. Great experience and customer service all the way around. Highly recommend Sears!

My experience was the usual - I pull, am greeted, approve the repairs needed, wait a while in the lounge area, pay for the repairs, get in my cleaned car and drive away. Everything as it is supposed to be. No drama.

Mark was outstanding, informative, and on time!! Best experience I could expect

These guys were great and very trustworthy! We ordered a used car online, sight unseen, and had it shipped to Texas. Eric shot us a custom video and was super to work with. The car arrived quickly, and we were so happy with the condition and the price. The entire transaction was extremely easy and wed certainly do it again. They even filed all the paperwork with our local DMV to make the out of state registration process easy. Also, we found a bit of damage that wasnt covered in Erics video, so we informed them, sent a couple photos, and they sent us a check to cover the repair cost within 3 days - wow - couldnt believe how well they put their customers needs and feelings first, as compared to a few other dealerships weve dealt with. They simply did the right thing without question. Cant say enough about their level of integrity. Cheers guys and thanks for all your help we love our new car!

Multiple mistakes on basic repairs such as oil change, tightening of hose clamps and installation of bulbs.

The Service guys there are great. The nose I had that I thought was my blower motor has gone away. Maybe thats why I didnt get a quote on a new blower motor. But my right reflector signal light is out. Need a quote on that.

Contacted Sears Auto Imports at the beginning of the week about a coming soon listing and started working with Boris. The vehicle had just come in and had not yet been detailed. I was ok with seeing it before being detailed but Boris insisted that it be cleaned up inside so that I could see it’s true beauty and I am so glad he did. Two days later I received a call the moment the vehicle was done in the detail shop and headed straight over. When I got there another salesman was attempting to bring in a client to view the vehicle as well. Boris was very clear on the popularity of the vehicle but was not at all pushy or pressuring. He listened to our needs for a vehicle and seemed to truly take in our situation with our insurance settlement. We fell in love with the vehicle and started our purchase. We are purchasing a pre owned vehicle and the experience and treatment we received and are receiving is as though we are purchasing a custom ordered vehicle. I am overly impressed with not only the dealership but more than anything Boris. Our toddler interacts with him and he seems genuinely interested in our family. We are beyond excited to pick up our family vehicle this weekend and work with Boris in future purchases.

Best customer service . Marvin gave us all the right inputs about the cars. Our family loved working with him for the zero sales pressure that he put on us. He is an asset to Sears. Thanks, Marvin!

Solid service; great communication (texts, photos, and phone calls) of vehicle status while working through a number of unexpected issues. Very pleased with their continued support to my vehicle.

Me and my wife worked with William. He was awesome. We found our bmw x5 with his help. Got our papers started right away. Gave us good tips about the car. I feel more comfortable with purchasing a BMW now. Maintenence isnt so bad if you can do it yourself. He also showed me a website that sells cheap BMW parts. Great guy!

Matt Mahoney by far and away the best car salesman out there on the floor at Sears😤😤

Sarah B knows everything there is to know about these cars. She was so friendly and was able to answer all of my questions! Thank you Sarah!!

We were searching for a car for our son and had visited several other dealerships without success either because of unreasonable vehicle price or dealership personnel sales conduct. Nick Wahl met us at the door and treated us with courtesy and respect throughout the transaction. When Nick found out we were buying the car for or sons graduation from high school and his trip to college, Nick went the extra mile to decorate the car with a sign for some pictures for our son. We were very pleased with the fair price and the outstanding service Nick Wahl provided and recommend him and the dealership without hesitation or qualification.

Skip Morries and come here, seriously.Sent an email asking if I could test drive a C300 with only 30-minute notice; Mike Bakeman responded within minutes and said thatd be fine. Got there, he was busy with another customer, but took the time to get me the keys and let me take a spin on my own.Loved the car; he was still with another customer, but explained the process, got me the financing application, and planned to come in the next day during his off-hours to complete purchase.Next day we met - Mike was upfront about previous accident on the C300 before I agreed on price, negotiated and got me a great offer on my trade-in. Financing was fast and didnt resort to high pressure tactics to agree to more warranties, etc. Upfront, showed options for warranty coverage, signed and was done inside of 10 minutes.I highly recommend Sears. The pricing on their site is on-par with NADA guidelines, and they offer fair trade values for your car. Every other dealer I went to inflated the value of their car by 3 to 4k, and low balled me on my trade-in by 1 to 1.5k.Do not waste time looking at other dealers for your Mercedes. Come to Sears and ask for Mike Bakeman!

John Mulligan made the buying process easy, and fun. He has a great personality and wants to ensure you get the vehicle that works for you. The car had a minor issue upon delivery, but the service team did a great job to resolve the issue and get me out the door quickly.

Awesome team of professionals, always stay true to customer satisfaction. Kudos.

Excellent service Jeff was very helpful through the whole process. I would recommend Sears and Jeff for all of you service needs. It was truly a hassle free experience.Thanks

Nick was great! Love the car!

Work done professionally and competed requested research and completed software update. Knowledgeable staff and great service.

Sarah was extremely helpful and really made my car-buying experience exceptional. I would highly recommend her if you’re in the market for a luxury vehicle!

Their service department has gone above and beyond to provide exceptional customer service. They always make the time, which is rare at dealership service centers, to go over the services, explain the repairs (even meeting with the service technician to explain in detail what happened and how it will be repaired), and give recommendations on whether the repair is critical, recommended, or can wait for another time. The statement that secured my business with your company was, “we dont want to recommend repairs that dont need to be done.” Thats very refreshing since most of my experiences have been less than decent. Jamison(SA), Bill(SA), Adam(LST) and Kevin(ST) have all worked so hard to bring my C-Class back into Mercedes-Benz standards of quality and I very much appreciate their efforts. I look forward to working with your dealership on my future vehicle business!

Sears Sprinter Service is the only place to go for your Sprinter repairs. Our catalytic converter was stolen the night before our big trip. Cliff and the other experts at Sears worked with me and my Progressive Insurance representatives to get the RV fully repaired in just two days. Professional, honest, and courteous service.

I had a wonderful experience here recently! The sales team was very kind and helpful throughout the entire process, specifically Sue Brink and William Steiner, the two we worked with! This was my first time buying a car so I was not 100% certain on what to do or what was happening some of the time, so I asked a lot of questions. Sue was patient and kind and answered all the questions I could think of to the best of her ability :). William made sure that on the day I went to get my car the paperwork was all ready to go so that we could get in and out as fast as possible which was wonderful! Although I had to wait for my car to be ready since it had just rolled in and was still in the process of being checked when I expressed interest, it was worth the wait! I would recommend Sears to anyone looking for a Mercedes dealer that provides exceptional customer service.

Boris was fantastic -- very thorough, knowledgeable and customer-oriented! I appreciated that he was interested in ensuring that I had the best experience possible and that he wasnt pushy at all.

I previously went to Feldmann but was very disappointed in the service on two of my three visits. I drove a little further to go to Sears this time and was wowed by the service in every aspect. That’s what I expect a Mercedes dealer to be. Kudos to the service-oriented culture at Sears. It is light years better than Feldmann and has earned my repeat business from now on.

Bill Blume and his team offer sincere, personable, competent, timely service with clear explanations and scrupulous attention to details. COULD NOT BE BETTER!

After seeing a Mercedes online I was interested in, I made an appointment and met with John Mulligan. When I arrived, he immediately showed me the car I was interested in. My purchase was fast and easy. The car was throughly cleaned and expertly detailed when I picked it up.Even through these covid19 times, my experience was Great!!!

Extremely knowlegeable service representative. They got the work done on time and faultlessly.

Truely exceptional sales service from Nick Wahl and Kelly Rogers. Love my New AMG GLE 53! Thanks guys!!!

They provide outstanding customer service with excellent follow up. I would highly recommend this Mercedes service center. The employees are top notch!

Easiest purchase ever. Love the new used car. Highly recommend their sales department!

Beware: asked them to check suspension and alignment as rear end was loose. They did the alignment but either left an arm bolt loose/or just missed it (which is impossible if they actually did the alignment right). When I brought it back in for them to fix/make it right they wanted to charge me for another alignment. When I challenged Josh on it he was real condescending and accusatory. As if I was trying to fleece him out of his very own $100. Go literally anywhere else, not trustworthy.

My experience with Sears was great - they made it easy for me each step of the way. Their Sales Manager Matt Mahoney was extremely helpful and knew the car inside and out - he is the reason I bought the car - cant recommend him enough!

Feldman Imports in my opinion is so much better; better customer service and better technicians. I went to Sears Imports initially to purchase my car and the sales associate lead me on telling me he had the car I wanted but would sell it out from under me. Frustrated, I went to Feldman Imports and purchased my car.Additionally, throughout the past couple of years I have gone back and forth between the two dealerships and Sears Imports consistently quotes at higher prices and missed key maintenance issues that had been wrong with my car (I have paper work proving all of this).Do yourself a HUGE FAVOR and go to FELDMAN IMPORTS! The location may be less convenient (it is for me) but I promise you that it will be worth it!

The staff was quick to answer questions. Always courteous. Everyone wore masks as required. I’m out of town and had to spend the night. I received a loaner car with no hassle. My car was done as expeditiously as possible. If I lived closer, I would use them again.

Jeff and the team provided great service!

Bill is #1 service, cant say enough about how good Bill is, hes a 20 not 10,, Lenny Anderson

Bought a 2012 e350 wagon and my experience was awesome with John at Sears Imports. I live in Florida and am in military so was not able to ever travel and see the car in person, but John was very responsive and super attentive to all my texts and calls. Process took a little over 2 weeks but he sent me videos of the car multiple times and showed me progress on what they were doing to get the car purchase ready for me! Was very impressed and extremely happy when I got the car in Florida there were no surprises in the condition of this 8 year old car! Overall a great experience, thanks John and Sears.

Outstanding experience, from beginning to end. Product is awesome!

Thank You Mike Roeder, Sue Brink, Kelly Rogers & Matt Goldman. I Love My New Benz!

I own a sprinter 2500 and the service team is amazing! Thank you for keeping my small business moving forward