The services provided here were professional and very caring. All of our concerns were addressed and guidance through the process was provided, as was help in the mourning process. I highly recommend these folks.

It’s been tough since losing my friend Betty. Being her POA for almost 10 years and her friend for over 40, I miss her…some days more than others.Cremation Society has been a huge comfort during this time. They’ve sent many encouraging quotes and text message during this time. They been very compassionate and helpful.

They efficiently took care of the preliminary details of getting my wifes body from the hospital. We then came in for a conference and met with the funeral director. I particularly appreciated his manner, which was not overly syrupy, but rather friendly and informative. We knew we wanted cremation and asked about greener alternatives, and he walked us through the options. We settled on the water form, signed all the paperwork, and all proceeded smoothly. I was very pleased and grateful for their excellent service.

Very convenient. very businesslike. affordable price. the post-cremation informational booklets are helpful

The experience of losing our 30 year old daughter was traumatizing. The Cremation Society handled the arrangements in such an efficient and compassionate manner. We were needing to return to Florida and they expedited everything in a very professional way. In addition, the weekly emails, that guide one through the settlement of affairs, were extremely timely and an asset to us. Thank you so much for your support.!

Cremation Society of Minnesota could not have made the process more personal and comforting for my family when my Wife passed away. They honored all of our requests and wishes without question.The process of picking up my Wife’s ashes went very well also.

The process of handling my loved one from the point of death and the initial planning appointment, seemed to go smoothly. However, there was no follow up initiated by the organization to let us know when the remains were ready. I had to call two times to get any information and the remains were finally available a week later than I was originally told.Thankfully, there was no hard sell for the products and services they have available. I appreciated that both when I had the initial appointment and when I finally was able to pick up the remains.

Wow- what amazing service we received in the passing of my amazing mom. From the early am pickup of my mom when she passed and the care they gave her and us- to the care they continue to provide. I get emails and text messages checking on me and support as I need. I pass it on to my family and if I want to opt out- I can. This service group has a tough job yet the compassion and care they give is truly a blessing. They are angels in disguise. I’m very thankful for the cremation society and all they’ve done and continue to do to help us get through this - oh and the links to close accounts and take care of business matters- thank you for making this hard time more manageable

I found everyone during this process to be very understanding and helped our family immensely. Thank you so much for all help.

My husbands body was to be donated to the University Medical school but I was told after he died that a positive tb test from years ago made him ineligible for donation. I called the Cremation Society and they were here within two hours to pick up the body. Very impressive!

Very thorough and professional. Very helpful in a difficult time.

Total disrespect shown to the deceased and their families by the blond woman at the front desk. If you go here, ask for someone else or be prepared to be extremely upset. Just awful. These are grief stricken people youre dealing with, and their loved ones remains. Learn to have some respect and try to listen to your clients, you can have your smoke break afterwards, jeez.

Your professionalism & true & unexpected caring & compassion prior to, during and post cremation. I couldn’t feel more grateful & supported by you during this psychologically & emotionally devastating time.

I took care of everything over the phone. It was easy and well explained, and made me very comfortable entrusting my loved one to use The Cremation Services. The follow-up was incredible all the different small details that may or may not have been forgotten over these trying times. Thank you so much for your services.

Scott was amazing. The whole staff at the Minneapolis location was very empathic, compassionate, and attentive to my every need and want!

Everyone at The Cremation Society of Minnesota was not only helpful, but knowledgeable, kind and courteous, and easy to talk to. I feel like Ive made some friends there!

Everyone at the cremation society was so very helpful and thoughtful. I want to especially thank Walter. His help and support was very much appreciated. He always responded very quickly to all my questions, emails and phone calls. This is a very sensitive emotional time for families and Walter was always so respectful. Thank you so much!

We appreciated that they were able to accommodate a short notice private viewing of my mom. It was definitely what we needed and were so thankful they were able to help us with that. They are all very kind and caring and upfront about everything.

Great support during and after cremation. Staff were sincerely helpful every step of the way

In a time of shock and sadness, they were wonderful.They helped me over the phone with the forms I needed and I was able to sign them on line.They made everything go smoothly and were very helpful with any questions I had.Thank you, A very grateful Grandma.

My husband passed away early November 2020 from complications of Alzheimers Disease. I was very impressed working with Rich on his professionalism, friendliness and and knowledge of the process. My husbands remains were ready when I was told theyd be and I appreciate that Social Security was contacted and the death certificate was taken care of by the Cremation Society.

Because of my parents due diligence (& the professionalism & tender respect shown by the employees from the CSOM) most everything was prearranged and covered ($) thus my experiences with all of the varying protocols remaining loved ones face for both of my parents passings were dare I say - burden free. Probably not the best place to write this but for lack of a better term preparation meets opportunity is almost incalculable in this sort of situation and the CSOM receives my gratitude and I thank them. Please know that my words are sincere & I wish you & yours every blessing that is known (and unknown) to exist.

Everyone was very kind, loving, respectful of our pain. They made the process easy and are taking care of contacting Fort Snelling for a spring celebration of life.Thank you!

The kindness, the speed, the ability to have all my questions answered and the empathy and sympathy shown throughout the process and the follow up has been amazing

We have entrusted four elderly family members to the Cremation Society of MN. They handled the arrangements with respect and efficiency. Post care is also excellent with suggestions on how to handle secular matters in the aftermath. We would not hesitate to recommend using them.

Funeral director rich Havlik was very help. Worked with out of stated preened funeral home well

The Cremation Society of Minnesota helped make a difficult time so much better by their professional and gentle guidance. Scott Maltese was kind and helpful and very thorough. I highly recommend them.

Thank you Cremation Society helping make all the arrangements for Fort Snelling ceremony and handling everything else with ease.

My son unexpectedly passed away under tragic circumstances. My children and I wanted to see him one last time. The staff informed us of what to expect when we seen him. They did a nice job of presenting him to us and we will be forever grateful to have had that time with him. They were kind, compassionate and helpful through everything.

I Love the staff and the people who work at cremation society all of my family funeral arrange was handle excellent and the staff was very compassionate toward me and my family.

When I lost my mom suddenly, they were great about walking me through the process, and keeping in contact even during the pandemic. Even when we decided last minute to have a private viewing, they were wonderful about making arrangements to do so. They were very helpful and understanding. But what really stood out is that even months later, theyve still asked me how Im doing and kept checking in on me, its really helped me get through some bad days. Thank you Cremation Society!

My parents prepaid their cremation 20 years ago. With a single call, the Cremation Society found the account and got to work.The staff is professional and on task. They walked me through the process, told my what they needed from me, outlined the role they would play, and completed every step as promised without follow up calls.I was surprised to receive weekly helpful bulletins outlining steps in the estate settlement process. They were beautifully done and kept me on task and focused.

Scott M was amazing. I currently live 1,000 miles away and didnt know who to contact to take care of my mother. He treated her with love and worked with me with such total caring one would have thought he had known my family for years. I felt so blessed.

I found my experience with the staff at the Cremation Society of Minnesota to be excellent. They were very professional, informative, and yet compassionate. The funeral agent, Ben, was very helpful and did a wonderful job guiding me through the process. When such services are needed, I highly recommend using the Cremation Society of Minnesota.

The Cremation Society was understanding, empathetic, and helpful to us in our time of need. Further, they have provided us with valuable information about how to deal with estate matters.

I never had to plan a funeral before, everyone who helped me was very patient and kind. Providing information I needed.

Everyone I have dealt with at Cremation Society has been very kind, understanding and helpful. My mother had prepaid for everything, so there wasn’t much to decide on. I just made a phone call to let them know she had passed away and they took care of everything.

I worked with the cremation society of Minnesota and the person I worked with was Walter F and he was the most kind helpful person anyone would want to work with! I am very thankful we chose the Minnesota cremation society many years ago.

The entire process went smoothly and without a hitch during this difficult pandemic. Thank you for handling things so professionally with empathy.

Both of my experiences with Cremation Society of Minnesota (for the loss of my parents, 20 years apart), have been extremely positive. The improvements in technology, made this last experience even better, as it allowed things to move much more quickly and efficiently over the miles. I could not have imagined the depth of caring, guidance, advice, sharing of information, and leading me every step of the way that I was provided. Every single person I spoke to on the phone from before the anticipated death of my father, up until his memorial and burial and beyond, was full of sound advice mixed with kindness and compassion. Even the process of picking up my fathers ashes was done beautifully and respectfully. As of now, many weeks after the services, I still receive offers of help and advice in coping with the death of a loved one. I could not have hoped for a better experience during such a difficult time.

We used the Cremation Society several times before the Pandemic and found the personal contact was much more helpful and reassuring at the start of the process. Walter was very helpful when we called him or contacted him by computer. Ultimately everything work out and we had a successful memorial service. We missed the personal handholding.

Scott was very helpful and understanding. He helped us get a certificate with both our childs legal name and chosen name on it. He was supportive in walking us through the process.

From the first phone call i made to the cremation society about the cremation of my wife everyone was absolutely wonderful. i cant thank you enough it was a very hard time for me to deal with my wifes death but you guys helped me though it. so again thank you

Friendly helpful staff during a difficult time. Very understanding and answered questions quickly.

Prompt communication the first 3 days then non-existent, even after I called requesting the promised return call from Rich (never happened). First person of contact misguided us on my moms prepaid in full creamation process for out of state creamation. Would have cost family additional $1,000 if I hadnt questioned additional cost, THEN was instructed to utilize a contracted Crematory. If you purchase prepaid plan, make certain your loved ones are in the know.

The Society does a great job; are friendly, kind, well-informed, and sensitive to peoples needs......

Losing my father was very difficult. I found support every step of the way from the Cremation Society of Minnesota. Their communication was superb; I never had to wait for answers or help, and I always got to talk with a real person on the phone, which I found comforting and caring. Their weekly emails with information regarding next steps in taking care of estate details helped guide me in an organized manner I couldnt have accomplished on my own. I recommend their services whole-heartedly.

Thank you to the Cremation Society of Minnesota for making a hard time/process go easier. I would like to take this opportunity to give Rich a shout-out for his knowledge and flexibility which helped the process go smoothly during my short time in Minneapolis. It is truly appreciated.

Compassionate and understanding, but not very thorough about the billing charges and procedures. Too business like. No explanation or heads-up that the money paid out from the prepay would show up on the billing as a charge. Took us by surprise and forced us to call about said charges. Also when we went to pick up our uncles urn, my wife did not have her ID with and they would not accept my id which forced us to turn around and go back home 40 miles away. At a time like this, a person is not thinking as clear as they should be, and it would be helpful to have these reminders in their instructions. We were given a box and told to make sure we give it to the cemetery personnel. All the box said was flag. It would have been nice to have an explanation that this is the flag for the military rites from the VA. All in all very disappointed. I believe in cremation, but I am going to put extra money away to go thru a traditional funeral home and pay the extra fees.

Cremation Society of Minnesota were very caring and Sympathetic to my needs. Always patient and answered all of my questions to the best of they ability.

Great communications from them during this process. All was handled well.

The on-line aspect was a disaster. There was misspellings on the documents. It is not possible to correct online The corrections must be done by staff. I was urged to sign anyway and correct later. Somehow that seemed unwise. I called and made corrections. No corrected document.I called and was told that a supervisor would call. No call that day nor the next. I called again and got the original staff. Corrections accomplished and I completed my end. I was told I could pick up the death certificates when I picked up the ashes and scheduled an appointment with my lawyer accordingly. When I picked up the ashes I was told that they would not order the death certificates until I paid for the cremation. I should note that it was not a good time to be treated as if I was a potential dead-beat!I certainly cannot recommend the Cremation Society to anyone!

My only criticism is that I had come across a folder and old information in my moms papers that she and dad had prearranged--became members of the Cremation Society but had not prepaid. I called hoping for a bill---an invoice with a cover letter, maybe. But all I received was a copy of the first page of their registration sheet...where somewhere on it I was just supposed to have them sign or something--I had to call again and settle my confusion! Unprofessional. Could be better!! I was surprised! That said, we could not be more happy with the service from then on. I tell ya, when your loved one dies in hospice at home the last thing you need is to worry about calling a funeral home or making arrangements. DO IT AHEAD OF TIME! We will be using your services eventually for my Dad. Thank you.

Very kind staff…thank you.

My mother arranged to be cremated several years before her death. When she passed it made the arrangements much easier, since the questions had already been asked and much of the paperwork had been completed in advance. The staff at the Brooklyn Park location were professional and helpful during a difficult time.

Everything went quite smoothly. Everything that I was told over the phone went exactly as they said it would. I was pleased with the friendly service.

The gentleman that was at the Celebration of Life was absolutely outstanding. He was kind, patient, gentle, attentive and so genuine. Thank you to Patrick Miller too. He was so professional and informative. I will be using you for my funeral arrangements.

We were very pleased with the cooperation and support we received from Patrick and Steve at the Cremation Society of Minnesota. They were both professional, knowledgeable, and very kind as well. They walked us thru the process and answered all of our questions forthrightly and honestly. They also provided important ideas and suggestions that were beneficial to us.

Wonderful service from staff! The care they took with my mother was outstanding!

Everyone was very nice and respectful!

They provided us best possible service as per Hindu Tradition and supported us to perform all rituals as per our own religion

Very kind. Coronavirus devastated the world a d it has changed our lives forever. The Cremation Society took care of my mother respectfully.

I have recommended you to numerous friends..some have now pre-paid their cremation..everything yu do is perfect!

Very kind and professional staff. Fast email and phone responses.

Great company and they were very helpful and economical in this difficult time. Would definitely recommend.

We got all the help that we needed during a difficult time

Cremation Society of Minnesota was wonderful to work with -- kind, informative, supportive, responsive. I would highly recommend them as a resource for such a difficult time in life.

Treated very well, ethically and with humanity. Communicated well through the process and kept us up to date with changes.

Thank you for saving the rings of our beloved even after we had forgotten them.

Richard and chris where awsome. I will be getting in touch with Richard in the near future to assist in making my arrangement.

All the staff really listened to me. It was a very comforting experience.

No. You have a good system in place.

The simplicity of the entire process

Due to covid19 the situation wast conducive to normal circumstances.and you did as good as possible under the circumstances.

Wonderful staff. So far we have had nothing but problems and confusion with this company’s Edina location, however the S Minneapolis location has been wonderful and accommodating. It’s a long story, so the short of it is that they bent over backwards to help us get my aunt (who survived the accident and was hospitalized with many surgery needs) to their location to see her husband before his cremation. It meant the world to her. You gave her the gift of getting to say goodbye. Thank you Esteban, Floyd and the rest of the staff here.

From start to finish this was the absolute worst experience Ive had with a company. It was hard enough losing my father without having to deal with all the crap that came afterward.To begin, the two men who were sent to my home werent strong enough to pick up my 170 lb father on their own, so my best friend had to help them. If he hadnt been there, I would have had to assist in lifting my fathers dead body mere hours after I found him.Next, the person I spoke with on the phone didnt tell me what information to bring. Ive never done this. I wasnt in my right mind - I had just lost my father. So, I had to call in the afternoon after meeting with a consultant to give my fathers social security number so his death certificates could be ordered. Apparently that ended up under another note, and I didnt receive a call for five days telling me that his doctor hadnt filled out documentation correctly, so he hadnt yet been cremated, and they hadnt ordered his death certificates, because nobody had bothered to check on whether or not I had called in with his SSN.Lastly, I was supposed to receive a call today letting me know when my fathers ashes were ready to be picked up. Apparently, they had sent his remains to the correct Minneapolis location, but somehow sent the paperwork to Brooklyn Park, so nobody had bothered to call to let me know I could go get him. My brother and I both took time off work waiting for a call that never came.The woman at the desk who helped us pick up his remains was quite lovely, and possibly the only competent person in the company. Itll be interesting to see how long it will take to receive his death certificates.I would expect much more from an organization who works solely with the bereaved, especially after they had already been paid over $2000 for their services. Do yourself and your loved ones a favor. Go somewhere else. ANYWHERE else.

I was very happy with their services.

None! Thank you! Blessings to you all!

Very helpful and caring people!

I was completely satisfied with your services.

Extremely compassionate and caring in making my fathers arrangements. Everything was perfect!

Excellent service with compassionate personal.

Making a phone call about what is typically a tense situation is easy to put off as I have done. Finally, having had so many parents of friends and my own relative pass away recently, I realizee how nice it is for the family to not have to worry about or fight over what their loved one wanted....or thier willingness to honor the request. I think it was someone named Danielle who answered the phone and told me of the 3 options to get the ball rolling. She was kind and respectfull and met me where I was. I am looking forward to getting my paperwork in the mail and meeting with staff in a few weeks to finalize this part of what I want to be a celebration of my life rather then sadness at my passing. Im glad I finally called.

The staff was excellent

Very supportive and understanding

Do not use Pastor Jack Heidenrich. I sat there during my boufriends funeral service mad the whole time. I should of been crying my eyes out, but I was so angry! Jack was insincere. He acted like his death wasnt a big atrocity. He said the wrong date for his birthday! He acted like he was drunk or something because he would say the same things over and over and over again. My boyfriend deserved a way better service than jack gave him.

Very patient and helpful.

Just to make sure the services are being com

Very kind and friendly staff.

None