Pushy sales people. Wanted a simple 20 mm watch band. They put on an 18mm watch band. They said this is how it is supposed to fit after I complained that there was too much play in the watch. I let them talk me into the band (pushy sales person). I am more made at myself for letting them talk me into something I did not ask for and did not want. Next time, I shop on-line. This is why non-essential brick and mortar stores (NEBAMRs) are suffering.
Went in to get 6 batteries replaced on a few watches and also two items that needed repair. Excellent service extremely reasonable pricing and the staff was more then happy to help and super friendly. I highly recommend and well be using them again in the future for my jewelry means.
Got my fiancees engagement ring here, during the pandemic. There were delays because it was the very beginning of lockdown when everything was fully shut down, but once they were up and running again they got the ring over to me quickly, and made the process very simple and easy. We like the staff here as well, and have used them for other jewelry needs.
Get all my jewelery repaired here..fair prices and honest ethics
Mark and Theresa are amazing. I am never disappointed with the service, selection, and personal attention from small to large purchases. Ive recommend them to friends who have reported the same experiences, wouldnt dream of going anywhere else for jewelry
I do NOT recommend this place. You will not get what your gold is worth. I gave them a huge 100 % PURE GOLD Nugget weight was .614. ( not 14 Kt) I was given less than1/2 of the amount of what its worth. The Gold price when I did this was at a record High . DO NOT TRUST them. If your gold has diamonds and other stones in it, Take them out. You will NOT get anything for them. So if you do not say anything about the diamonds or any other stones. he will NOT say anything ether.I weighed all of them prior to going there. The 1 that was pure gold nugget .614 .over a half once. When I chose to go there I forgot to bring my hand held Scale. They were weighed on 2 different scales (just to confirm what I had). So when I got home thats when I realized what he did. Also, I should of said something when he weighed the nugget and said 1/2 oz. worth aprox. $900. So I thought I left some at home. I didnt leave any of it behind.PROTECH YOURSELF AND YOUR GOLD REMEMBER THIS, MARK IS NOT TO BE TRUSTED. HE WILL LIE right to your face ABOUT WHAT YOU HAVE. The gold nugget was the thing that made me look further into it. The nugget speaks for it self. Extremely disappointed & Disgusted.
Simply amazing! Nothing less than 5 stars! Great friendly service, knowledgeable staff, professional, and will make you feel calm and confident with your decision! Ive purchased the engagement along with both wedding bands from Valentines and the process was fantastic! Ally went over and beyond more than a saleswoman, one of one, simply she was AMAZING since the beginning of my engagement!! Ally was educated, professional, enthusiastic, and couldnt have been more helpful! I will be a life long customer!!!!!!
I took my MIL in to have her ring resized, a braclet needed fixed, and her watch needed a new battery. They were extremely helpful and friendly with fast service. I would highly recommend them for any repairs. Loved the selection of jewerly they had too.
Used to be my go to repair place until I decided to browse their inventory for a pair of earrings. I literally did 3 laps around the showroom. No service. The lady behind the counter did her best to ignored me.
By far the best service and professionalism anyone could ask for. The entire staff is friendly and goes the extra mile to help you find that perfect piece. Sales lady Jenna along with Mark put efforts and interest to my needs to make sure I was please. I would recommend to anyone looking for great service and quality to visit
Great prices if you can’t make it to NYC in a pinch. Quick turn around time on repairs
Great repair of ring, also bought more selling out of remaining Pandora pieces.
Very knowledgeable, professional and attentive. I highly recommend them!
My husbands wedding band was on lay away for a long time. He was deployed to NYC for 5 weeks working on the front lines as an EMT. Then quarantined for 2 weeks with COVID (no symptoms). I contacted Valentines via email to see if I could arrange a curbside pick up. It worked beautifully! I was able to pick it up the day before he came home. I gave it to him today and he cried ! Thank you for helping make his home coming special. He is a true front line hero! He deserves so much more ! We appreciate your beautiful store and employees. ❤️ We have purchased many pieces over the years from you.
They buy gold and silver. Friendly staff.
Took care of me so quickly, despite being busy. Everyone I dealt with was also extremely nice. Special shout out to Sammy - make him employee of the month please!
Ive been here many times over the years and always deal with one of the repair gentlemen by the name of John. I went yesterday to have a necklace I purchased for my daughter to have it resized and he did an incredible job definitely recommend them if you need any custom work.
Always excellent repair service, & simple fixes usually done while you wait. And admiring the showcases while waiting easy to do!!
I got my fiances wedding band here. They custom made it so that it fits perfectly and she loves it. The pricing is fair and the quality is exceptional. The customer service shines even brighter than the jewelry they sell - the person who assisted in getting our ring custom made and sold us the ring went above and beyond to help us every step of the way. If you value quality, cost, and customer service - this is the place to go for jewelry.
I have been doing business with Mark and Valentines for over 30 years. From rings, necklaces, bracelets and even selling gold I have always had great experiences. Mark and his team recently did an amazing job swapping some stones around in a ring I had. Very fair pricing and a fantastic store. If does not have it, he will make it. Makes you feel welcome and like a valued customer. Highly recommend.
We have been customers of valentines ever since I bought my first engagement wife for my wife nearly 17 years ago. Since then Mark has helped us with jewelry repair, custom jewelry pieces, and appraisals. We have always felt he was both fair and trustworthy in our dealings with him. We have recommended many friends and family to him and he has never let us down.
Shop no where else... I rate more Stars if I could. Amazing family business
Mark Valentine has built the most professional and experienced jewelry store in this area. My family has shocked there for many many years. I highly recommend going there for all of your jewelry needs. You will not be disappointed!
Best service ever. I have purchased all my good jewelry there and so is my go to place for everything nice! Services great. They will replace your watch battery for less than $10 while you wait and clean all your jewelry if you ask them for No Charge as long as you bought it from them. My son ordered his custom engagement ring for his fiance there and it turned out beautifully.
Valentines is a family owned jewelry store. Both father, Mark Valentine and son Mark Jr. along with a knowledgable staff, know everything about diamonds, gemstones, etc. The most interesting thing is the people right behind the main counter, that are experts at repairing your jewelry, are there. Nothing has to be sent out so know worries. Mark Sr. has been so helpful regarding ideas of how to reset stones. Very creative. At Valentines, your speaking with old friends. No pomposity. I drive from Weston to Milford just to go to Valentines. Great pricing.
Excellent service!
Very nice staff, very helpful
Place is awesome and they repaired me and my wifes jewelry very fast. Great customer service first time here. Will be going back for my new wedding band.
Best jewelry store around!!! Always a friendly place to stop in and look around for that special something for that special someone in your life ❤️🍀😎✌🏼🍀
Amazing staff
I highly recommend Valentine’s. I go there for my watch needs and John treats me like family. His customer service is outstanding. Everyone is genuinely nice and have years of experience. You can’t go wrong
I had prongs replaced on my engagement ring costed me $175.00. They said my other ring needed all new prongs and it would cost me the same. When I went back to have it fixed I never mentioned what they quoted and another person told me I only needed 2 and it would cost $26.00 I dont trust them
When you leave a jewelry store and feel great they did something right. Always treated like family here. Tremendous service, prices!
I have had the pleasure of Shopping in Valentines new store in Milford Cut. I have to say, it quality of their employees out shines their diamonds.I live in New Hampshire and the money I save and quality of jewelry whether I am shopping for a Movado watch, a diamond heart necklace or diamond stud earrings, all for my wife, the price is all great! Mark Valentine and team treat me like Im family and I know they care about their customers happiness. If you have never shopped there, its worth the trip from anywhere.Richard Hidu
Ive been coming here for over 20 yrs. Johnny and the guys do awesome repair work and I dont trust my jewelry really with any other place. I value the expertise of their staff and love their large selection of items. Plus this is a family run business and one of the owners brings in her little dogs that sit right in the showroom! I loved that, cuz I have a Yorkie!
I cant believe how reasonable they are. I first went to Michaels jeweler on the post road in Orange and the wanted to charge me $250.00 to fix my ring and Valentine s only charges me $15.00 can you believe it? I still cant. What a ripe off Michaels jeweler is.
Wide variety of jewelry, good prices and, best of all, professional, Knowledgeable people who know their business and go to remarkable lengths to please the customer. Owner Mark Valentine is usually on site and sets the tone. Their prices for buying gold, diamonds and sterling silver items are fair and transactions are usually completed immediately. No need to travel to NY or even Greenwich. They do it all at Valentines.
Always very helpful. My favorite is Mike the jeweler.. he is amazing with repairs, battery changes.and cleaning jewelry. Always pleasant and throrugh
TERRIBLE EXPERIENCE, WE WILL DRIVE 2 HOURS AWAY TO DEAL WITH A BETTER AND FRIENDLIER BUSINESS. My fiance and I went to this jewelry store mostly because it was close by. We were very determined to get a ring that day and that may have been our downfall. The store is beautiful and the jewelry is nice but everything else is so sketchy about this business. The attitude from the sales clerks when they are not sure they will make a sale is just cold and inattentive and then when they realize they might make a sale, they are fake nice to you to make up for the fact that they are completely uninterested in helping you to begin with (To be fair, there does seem to be a couple of friendly employees there but we did not have the luck of dealing with any them). So, fast forward to post buying 3 rings (2 wedding bands and 1 engagement ring), the ring was not sized properly (not sized at all, clerk had me guess my size) or set properly (inclusion was not placed under prong as specifically requested and agreed to), prongs were not polished (I cut a 1 inch gash on my hand on it while changing) and so it had to be taken and fixed. Another 2 months go by, I realize the stone is completely loose, knocks and spins around in the setting so we take it back to fix that. When I inquired why it was loose so soon, I was told that I must not have much diamond jewelry because this happens all the time and that I just had to be more careful with it. The icy attitudes and dirty stares that we received each time we HAD to go in because they had to do free work on my ring for a job they did not do right in the first place would be enough to make anyone not want to go back. To make matters worse, you never get to speak to the manager/owner. He hides in a special room to the side somewhere and when asked a question that they cant answer, the clerk knocks twice on the door, whispers with him through the door for 5 minutes, shuts the door then comes back and gives you an answer. He cant take a couple of minutes to speak to a customer why? Overall terrible experience. We will be taking the ring to a friendly, trusted jewelry store over a 100 miles away to redo the whole ring and have it done right. We will take the loss money-wise because it is worth it.
Mark and his staff are incredibly fair and helpful. They take the time to work with you and make you feel like you are their only customer. They are willing to customize anything. My husband has bought from Mark for over 25 years, and has never been disappointed. A true Milford gem.
Valentines Diamond Center is the best place to go to buy jewelry in CT. the staff is super knowledgeable and friendly and the selection is amazing. The best part if they dont have what your looking for they will make it.
The saleswomen there was very friendly and helpful with all my needs.
Honest, reputable & reliable. That is how I can explain this store. Did over my rings & was extremely pleased. Would definitely recommend this store.
I love the people and selection. My number one jewelry store for life.
Love this jeweler! Friendly and fast service and the prices are unbeatable!
Ive been going to Valentines for years, Ive bought Pandora charmsand other jewelry. I go to have my watches fixed that needed batteries. Mike and all the other staff are absolutely wonderful.Thank you Valentines Jewelry Store. Cheryl Celone
The staff here is great. My wifes wedding band separated from the engagement ring but if you purchased both they will fix it free for life. Youre also allowed 1 professional cleaning a year, tighten the setting if it needs to & replate the platinum if you have that.
This is the only place I will ever buy any type of jewelry ever again. A family run business that is absolutely exemplary of how a local business should be run. All the jewelers are extremely knowledgable and always serve with a smile. Mark (the owner) takes customer satisfaction very seriously and it shows. Prices are very fair and the store offers plenty of selection.
Mark the owner is the Best! Great quality great prices
You cant go wrong with the quality of the jewelry here.
Good selection, staff is courteous and helpful. Jewelry & watch repair is outstanding; they can fix nearly anything, and for a fair price.
Great prices! Honest! Beautiful pieces. Valentines goes the 10 extra steps to make sure you are pleased. Highly recommended!
I had a great experience I shop there all the time the people are very friendly the store is immaculate and the prices are great totally love the store and the people
Very friendly, knowledgeable, dont try to upsell you, beautiful layout, ordered a ring guard, free cleaning, beautiful clean atmosphere
Awesome place great and honest customer service mark is the best .
Great place. Always a fare price and great quality. My family gets all their jewelery there.
Love Valentines, three new batteries for watches and a earring repair, and a new watch band for Rich!
Friendly experienced and Very Honest. Beautiful jewelry and Excellent repairs
Went in expecting to spend a few hundred dollars, and was convinced to repair the item I brought in for replacement. Amazing customer service, as always. Thank you, Mark and team
The only place I will go. Very knowledgeable and friendly. Fair prices and always explains the work being done.
Friendly great service. They have jeweler onsite that can size rings or repair jewelry. I highly recommend them.
I was completely bowled-over by the amount of warmth and hospitality I received while shopping for an engagement ring at Valentine’s. Alindy Nordlum was incredibly knowledgeable and gained my mother and I’s trust within seconds of meeting her. I was recommended by a friend to speak with Alindy and she showed me a multitude of options at a variety of price points. She was very engaging and made sure she understood both what I was looking for and what my fiancé’s dream ring would be. I can 100% recommend Valentine’s for any and all of your future business and look forward to buying our wedding bands there in the upcoming months.
I dont know much about diamond, brought a pair of diamond stubs and the sells girl Michele was very helpful.
Would not go anywhere else. Mark has been amazing throughout the years and knows my taste, as well as my mothers. Just got engaged and my fiancé went to valentines. Mark knew just what to look for!!!
Excellent knowledge of jewelry. My favorite jeweler.
Everyone in this store is helpful and courteous. Mark is the epitome of a good honest jeweler. The repair staff is knowledgable and skilled. I trust them implicitly and I have been doing business with them for over 12 years. I highly recommend them to everyone. Johanna Dorgan-Soto
Best place around for jewelry shopping! Cant beat it! Tremendous staff.
MARK & THE CRUE ARE THE BEST
This is the place to get all your jewelry repaired. Fair prices and fixed very quickly,, 2 Thumbs up!!..
Awesome place with friendly sales people and great service. Lots of inventory. Would highly recommend.
Very nice and professional been go there for years trust worthy
Great selection of jewelry and very accommodating and helpful with my own ideas of creating a ring
Excellent service at star
Absolutely the best jewelry store on the east coast, excellent customer service and a very large inventory of beautiful rings necklaces and earrings,and if you need a Nice time piece they also carry a very large inventory of watches,and prices that wont break the Bank.
Recommended by a close friend. Very helpful
Seems like an honest jeweler and pawn shop.
Great staff and good selection
Honest and friendly. Great experience.
Best value around....great service
Good place to sell your old gold and silver!
Very helpful reasonably priced
Prices were not highest to sell my jewelry. They had the same item in the display case for 10 times what they offered me.
Always accommodating. Has beautiful jewelry.
Kim Kekacs is an excellent employee and great retail experience!!!
Very responsible place and very friendly.
Great service get my watches fixed there
Great selections, honest, professional and great deals.
Always fantastic! Only jewelers I will go to!
Excellent customer service
Great service