Rude no customer service skills whatsoever! All act stuck up and better than everyone else when I’m going in there spending more than they make in a month like what is their problem

Kyle was fantastic !! He answered the phone when I called about an item I wanted for my Sisters birthday. He really assisted me and when I got there, he was so patient with me and had such great and professional energy. Love this store in Mitford, but Kyle is a wonderful asset to the company ! Thank you!

It is always a pleasant experience when shopping for jewelry in Kay Jewelers.

Friendliest associates and very knowledgeable. Very happy with Kay Jewelers in Milford Post Mall.

Amazing Staff. Went there to exchange Jewelry purchased as Christmas gift.

Horrible horrible horrible been waiting 3 months for one item. When trying to call was put on hold for hours and they couldn’t even find my order or it’s status 😡 Never again never. If I could give negative stars I would. Guys be careful ordering from them seriously 😐

Amazing customer service ! So sweet and patient!! I tried on just about every ring and they were so understanding and really let me enjoy the moment. Same goes for Trumbull branch. Thank you !!

I love the people there and the friendly staff and service ..

Ruth Sanchez is the best customer service and very knowledgeable on all jewelry. I recommend kays in Milford to all.

Great service as always for me. Good deals.

If I could give this establishment no stars I would. I had one of the worst retail experiences here in my life. I purchased a wedding ring at a different location and had a great experience. With the service plan, you have your ring examined every six months to ensure all diamonds are secure and the ring is in good repair. I was utilizing this store in the milford mall because I work and live in that direct vicinity. I brought my ring in at the end of September to be serviced for my anniversary. The service being performed was evening out the prongs on the top of my ring which was uneven and sharp from their previous servicing on the ring. When I went to pick the ring up for my anniversary trip the side of the ring was warped and metal was bent over my diamonds. I asked what happened and everyone in the store, including the general manager, acted like it was a huge shock. Do they inspect their merchandise before calling a guest to retrieve their jewelry? No apology, just said they would send it out again. I needed it in a week in time for my anniversary. I was supposed to receive a call the day before my trip to pick it up and never got a call. I called myself and they mentioned it was there but I had to come take a look at it. They would not give me any other information over the phone which really made me nervous and upset. I arrived at the store to a still damaged ring. Better, but still damaged. The general manager then stated that the ring came in the previous day and no one had bothered to call me or notify me on the damage. She also took the liberty of ordering me a new wedding ring without even talking with me first. I contacted corporate and have dealt with them and this store from the end of September until yesterday, January 8th. After saying I just wanted my money back for the ring and going through investigations (in which the repair shop BLAMED ME FOR THE DAMAGE and the store dropped the ball and did not properly take before or after photos of the ring) they offered me a replacement ring at a higher value since my wedding ring that I was married with could not be repaired. I accepted and ordered the same ring, just a better quality. When I went to pick up my BRAND NEW RING it felt like a piece of tin compared to my other, the prongs on top we’re all uneven and sharp, and there was a scratch right on top of the white gold surrounding the diamonds. When I asked what happened I was told they could buff it out. I didn’t doubt they could, but the fact of the matter is that ring should have came to me perfect. Once again, not one apology, no sympathy, and I felt like I was being judged as being over dramatic. Is it not standard for a store to inspect their products especially before calling a guest to receive an item worth thousands of dollars? And especially after the history of this situation. At the end of this story, I have no ring, and was issued a refund. Nothing more than sticker price. I was told on a couple occasions that I was being done a courtesy because I was out of the normal 60 day return policy. I highly recommend going elsewhere. Spend your money at an establishment you can trust. This goes for all Kay jewelers as well as their corporate office. Every staff member in milford was unapologetic, rude and insincere. Do your research. They have a lot of shady activity around them and I will definitely be contacting the BBB as well as the attorney general.

Costumer service is horrible !! I ordered a ring for Fathers Day!!I Had a discount promo code that I had used to order the ring !! The employe decided to Order the ring with out a payment since she did that I couldn’t receive the discount !! I brought this to there attention they just brush me off mind you I had just bought some daimond earrings, and a Bulova daimond Watch !!! Very disappointed !!!

She waz really nice

DONT USE THEIR REPAIR SERVICE......Not only do they not disclose where and who their repair service is but their repair service thinned out the shank of my ring. They claim they didn’t, I know they did and neither Kay Jewelers nor the repair shop will own up to the damage done. Shame on them!!!!

Love this store

Always impressed