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Franks Appliance Service
331 Main St, Milford, MA 01757, United States
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Franks Appliance Service

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Ka
Review №1

LOVE Franks Appliance Service! We unexpectedly had to replace our previous refrigerator (which was NOT from Franks and was still under warranty) back in December 2020. We were told that it was going to be over a month before it could be fixed, and they couldnt guarantee that they would have the parts needed for the repair. We even looked into having it fixed through a third party, but the costs to repair it would be half of a new one, with no guarantee that it would work long term. After several discussions with my husband, we decided it wasnt worth the headache to stay with the brand we had (this was our 5th refrigerator replacement from them in less than 5 years). We had heard a lot of positive things about Franks Appliance Service, and decided to give them a call. This was, hands down, one of the easiest purchases we have ever made. Stephan Saraidarian was knowledgeable, helpful and so easy to work with. He answered all of our questions and then some. We purchased our Bosch refrigerator, sight unseen, and it was delivered two days later. It fit in our space perfectly, like it was always meant to be there. We have had our refrigerator for over 7 months now, and are so pleased with this purchase. We would definitely recommend Franks Appliance Service to others and will be using them for any future appliance purchases we may need.

Mi
Review №2

We have purchased several appliances from Franks over the years, so when we decided to renovate our kitchen, we knew where to go for our new appliances. Stephan provided information on the different appliances we were looking at. The information he provided helped us to make an informed decision on what to buy. We were not pressured at any point in the process. we were also impressed by the delivery team. They took great care in bringing in the appliances and in setting them up.

Sh
Review №3

Matthew from Frank’s came and fixed my dryer he did a great job was right on time and so professional and polite. My family highly recommended Frank’s and now I can see why Matthew was awesome. This is the second time I have had to call them and both times were perfect with Matthew

Dr
Review №4

I have had nothing but good experiences with Franks. Franks team is always responsive and understanding when I call. Matthew, the tech who has been by a few times to work on our fridge, is knowledgeable, polite and friendly. I definitely recommend this outfit for any repair or appliance needs.

J9
Review №5

We purchased our appliances at Franks and had a GREAT experience. The Store manager was awesome to work with. He had thorough product knowledge, helped us make our selections and was prompt with responding to email questions. They have a very large selection with products at various price points. If we ever need additional appliances, we wouldnt hesitate to go back to Franks. Thank you for making appliance shopping a fun experience.

Ch
Review №6

Great appliance and service company!! I have purchased kitchen and laundry appliances from Franks several times now and would definitely use them again and recommend them to my family and friends! Their sales force is very informative and courteous and you get that special hometown feel that you cant get at the large department stores. The pricing and quality of their products is superior!

Li
Review №7

From soup to nuts, the salespeople here are amazing and have answered so many of my questions. I am very happy with my experience

Ja
Review №8

Washing machine acting up up, again. Submitted an online service request and got a call within the hour from Stephan. Very knowledgeable, asked all the right questions, presented me with the repair options for my very old washer and proposed a replacement. He followed up with an email with a quote. Ill be heading to the store soon. Thank you.

Jo
Review №9

Franks has been our go to place for appliance service for many years, and for new appliances in the past 5 years. Recently our upright freezer started to fail so I called Franks first. I got Chris on the line and he had us fixed up with exactly what was needed in no time. We actually got very lucky and Chris had a new freezer delivered and operational within 4 hours of my initial call. Wow.

Je
Review №10

I am so happy with the service at Franks! The sales person Chris was very helpful and friendly, the price of my new fridge was less than I expected (how often does that happen?), and the delivery guys were great! A much better experience than dealing with a big box store!

Za
Review №11

Ok, My fridge broke I have insurance, it was fixed two times by them, I was waiting for it to be fixed the third time for 3weeks and I do understand that insurance send the parts but insurance tracked down the parts ad they were sent 2weeks ago according to insurance, I called to understand the reason of the delay I was frustrated, and that showed in my tune, but there front desk lady responded that I should be patient and she is more patient than me !!Then the owner left me a voicemail telling me if I kept yelling he will not provide the service and I called him explaining that I am frustrated and not pleased he said he will not fix my fridge and hung up on me .

So
Review №12

We went to Franks to purchase a new washer/dryer. Store manager made it very easy and swift. we knew what we wanted and he pointed out perks. We expected to be there a long time-like buying a car but we were done in no time

Ph
Review №13

Great deals, knowledgeable staff, easy to set up delivery and they were kind enough to work with our schedule on that. We are very happy with our experience at Frank’s. Our new appliances are great and we would definitely go back to Frank’s next time we need anything.

Al
Review №14

Quick response to online inquiry and outstanding follow up.

Jo
Review №15

Franks Appliance in Milford is still tops for me. This is our second appliance purchased this year from Franks, Forget the big box stores. Franks Appliance delivers better value and service. Stephan ( Store Manager) is extremely professional, responsive and knowledgeable. My electric range failed just before Thanksgiving. Appliance supply is low due to Covid. We communicated with Franks on the phone and by email to determine the best replacement product. Stephans recommendations were excellent and the range will be delivered on Friday. My wife and I are happy campers

Jo
Review №16

Purchased the Electrolux washer and dryer from Franks. Looked at several big box retailers and other local appliances stores, but Franks by far was the most knowledgeable and straight forward regarding the appliance performance and price. Worked with Stephan who was awesome and courteous. The fact they service what they install with technicians they train in the event something happens provides additional piece of mind.

Ch
Review №17

Excellent customer service and knowledge of the products. Stephan was an immeasurable help in directing us to the washer and dryer we were looking for. Thanks again.

El
Review №18

Sealed the deal with one phone call. Very good service over the phone. Took the time to explain features and convinced me not to get the one I originally wanted. Very excited to get new washer next Tuesday!!!!

Ma
Review №19

We recently renovated our kitchen. When the process first started, I went to a local appliance store, that I had used for years, to order new appliances. Four weeks after placing my order, I received a call telling me my appliances were on back order with no scheduled delivery date. That’s when I turned to Frank’s Appliance! Corey, my sales rep, was knowledgeable and very professional. I placed an order for 4 appliances. The process was seamless. The appliances were actually delivered early. There was a manufacturing problem with one appliance. Stephan at Frank’s went above and beyond to solve the issue. I will never buy another appliance from anyone other than Frank’s. Tremendous attention to detail and customer service!

Al
Review №20

Stephan is great to work with for sales help - very knowledgeable and responsive. The service, delivery, and repair staff are polite, respectful and honest. We have shopped at Franks for all of our recent appliance needs and highly recommend them.

Ra
Review №21

I purchased all my appliances at Franks as part of a new house built back in 2003. They helped me select everything, gave me a good deal and installed everything perfectly.Last week, after 17 years, my refrigerator stopped working. I came back to Franks to purchase a new one. Due to manufacturing delays caused by Covid, the exact model I was looking for was not available, but Stephan did a great job of helping me find a suitable replacement. He gave me a good deal, told me about additional rebate, and even squeezed in my installation date to help me out. On the day of the install, 3 technicians came out, 30 minutes a head of schedule and did a great job of removing the old frige and installing the new one. They even put down plastic mats to prevent any damage to the hardwood floor.I highly recommend Franks to anyone looking to purchase appliances. They offer competitive prices and great service. For me, personally or professionally, the most important aspect is trust. I trust Franks Appliances...

pa
Review №22

Excellent service. Just bought all new appliances today.so patient with questions.

Je
Review №23

My five star review is for the tech Tom he’s serviced other appliances for me in the past very knowledgeable and professional definitely the best service tech we’ve had and he’s why we call Frank’s for service.

An
Review №24

I bought a new house and needed all new appliances. My builder recommended Franks. Stephan was very polite, helpful and attentive. I chose all appliances and checked the price for each of them online, trying to find better prices. But Franks had the best prices for everything. Also, I hade some troubles with the rebates company, and Stephan helped me resolve this issue with them. Im glad that I chose Franks and will work with them in the future.

Kr
Review №25

Working with Stephan (the store manager) at Frank’s Appliance in Milford was a pleasure! I contacted him with what I was looking for and what my budget was, and he quoted on what I liked, and also made a few suggestions and explained why he thinks those products are a better fit for my needs. I agreed with his suggestions, and was happy with the new (barely higher) quote. He was able to provide me with in-stock quality products that not only look great together, but are within my budget, and will be delivered within a few days! I appreciate his willingness to work within my budget and not to try to upsell me or pressure me into spending more than I am comfortable with. This is the sign of a truly wonderful store/sales manager. I originally chose Frank’s Appliance because of the great feedback I received from many from Upton and Mendon. I have to agree with them. I am happy so far! I understand that if down the road I may need service, they service appliances too. It’s great to know that a great, long-standing company (59 years!) is local!

JJ
Review №26

In this day of instant gratification, you might not instantly think of appliance repair. Frank’s Appliance is different...super responsive, friendly, and economical. Not there there to gouge, there to serve their customer...efficiently and effectively. Very refreshing.

Ba
Review №27

Thank you Franks Appliance for a very pleasant shopping experience. The purchasing was comfortable and Stefan was very knowledgeable about the products . Cant say enough about the delivery and installation. DJ and TJ were professional and respectful. We felt comfortable having them in our home especially during these unusual times. This experience reminds how important it is to shop small businesses,

Da
Review №28

Many locals shop at Franks Appliance. Today was my first time there to buy a dishwasher. The sales rep Corey was super helpful. I looked at other appliances too while there. Franks sells a lot of super high end appliances for upscale home owners. Along with more affordable appliances. I bought a new dishwasher from Franks that was on a 60 day back order at Lowes or Home Depot. And it was on sale. Franks is just a great Appliance store. Ill get the dishwasher tomorrow.

Ke
Review №29

I needed to buy all the appliances for a new construction home and went to Franks. After speaking with Frank for awhile, he introduced me to Stephan, the store manager. Stephan is very knowledgeable of all the products in the shop and asked me all the right questions to help me pick the best appliances for me. He emailed me all the information that my builder needed and has been very responsive to any questions I email, even on a Friday night! Dont waste your time going somewhere else

tr
Review №30

Stephan and everyone at Franks were so helpful. They spent time answering all of our questions and had the best prices and better service than all of the big chain stores.

Mi
Review №31

Due to COVID, all communication was via remote via email or telephone after reviewing the website for their available offering. Very happy with the responsiveness and service provided from first inquiry through delivery and install of new washing machine and pedestal. I would highly recommend and purchase again from Frank’s Appliance.

Ba
Review №32

I highly recommend Franks Appliance. Franks is a family owned business and they go the extra mile. I have bought appliances at Franks in the past. Even their delivery people have that family owned attentive feel. Most recently I bought appliances for the kitchens in a two family historic property. The store manager was on top of it all the way, pointing out issues in the layout of the historic home that impacted my selection. Yes, we have good local chain stores and there is nothing wrong with their appliance departments, but why settle for shopping chain stores when personalized expert service is available?

Sh
Review №33

Terrible business. Would not even send me an email for estimate of services that she was quite happy to walk me thru the phone on. Stay away from this business. No customer centricity. Read owners response. I had a broken dishwasher and needed all appliances checked after a lightning strike. I asked for an estimate not an invoice. I was told first appliance is x and second and third and fourth is Y. Any business would want to write up an estimate. All this bunkus about insurance fraud holds no water. Happy to provide them my adjustors number if they want to call him or her up. If a business cannot put a proposal in writing its not worth doing business with. It was not even the negative response it was the curt response to multiple requests to send me an email with their proposed charges. I cant hire them if I cannot provide an estimate for approval.

To
Review №34

Quick responses and knowledgeable! Appreciate all the help

Ka
Review №35

Franks is a store that hasnt forgotten about the importance of great customer service. Our sales experience with Stephan was consultative and very low pressure. The delivery was a total white glove experience provided by TJ and Matt. When we found that we had forgotten to order a pedestal for our washing machine, Stephan rushed one over to our home so the installation could be completed the same day. Franks certainly has our loyalty after that experience for sure!

Ni
Review №36

Just wanted to make a shout out to Chris and Corey for helping me get all new beautiful appliances that were IN STOCK all the way over to Martha’s Vineyard in record time! All of my questions were answered and the service was above and beyond. Thank you 😊

Su
Review №37

Always great service. Our go-to choice for home appliances.

Pe
Review №38

I recently went through the process of getting a freezer on order from Franks Appliance. The staff was quick to reply to questions and answered concisely. When we ordered they contacted me before charging my card to be sure I understood the item would be back ordered and gave me an idea of when it would come in. Ill update this review once the freezer comes in and Im able to pick it up.Update: Freezer pickup was easy. Franks called the day it was available and were available to load it into the back of my wifes SUV. Great experience all around, especially given the limited stock and delays from manufacturers. Franks is recommended.

Kr
Review №39

I needed a new dishwasher and wanted to support a local small business so I ordered one online from Franks. Stephan (the manager) got in touch with me within hours to follow up on my order, share his professional expertise, arrange for delivery and also referred me to plumbers he could recommend to do the installation. This transaction was SO simple, seamless, pleasant and efficient !!! What a refreshing change from shopping at the big chain stores. If I ever find myself in need of another new appliance I will absolutely go back to Franks!!!

El
Review №40

Franks is always there when I need them. I have been using them as my appliance GO TO people for the past few years at a condo development for custom build units. Stephan is Super Awesome to work with and always gets back to me super fast! I have even had to call them on an emergency situation to get an appliance for a renter and they got one to me delivered within a few hours!! Great Service! Great Prices! Highly Recommended!

Bi
Review №41

We are so pleased with the refrigerator we purchased from Franks. Josh and Dan installed it for us and the whole process went smoothly. It was funny to hear how many installs Franks has been doing in the time of covid!

Ja
Review №42

I must say that my wife and I have experienced dealing with Franks Appliance was at all times both professional and courteous. In particular the store manager Stephan Saraidarian has been not only very professional but refreshingly honest and direct with all my wifes many questions throughout our time spent at Frankss Appliance.

Ka
Review №43

Great job from start to finish. Emailed them with questions on a Sunday and received a response and some suggestions. Inventory was checked on Monday and I had new dishwasher and Fridge on Friday! Very helpful and delivery team was very good as well. Thank you.

Jo
Review №44

Weve been a customer of Franks Appliance Service for 6 years; they provided all the appliances to our house and weve used them since. If there is ever an issue, they are quick to resolve it. Its easy to sell a product, but not enough companies stand by what they sell. This is why we will continue to use Franks and continue to recommend them.

Be
Review №45

From the beginning, until the appliances were delivered, everything was great! Stephan did a fabulous job helping me chose my new appliances, getting the rebates, and overall great customer service! The delivery guys were awesome too! I highly recommend Franks.

Na
Review №46

Our washer died and Frank’s was recommended by a neighbor; new to the area so we weren’t sure where to go. We stated what we wanted, and what we didn’t want; we appreciated only being brought to models that matched. No pressure and given pro’s/cons of all models we looked at. We spent a little time thinking about it, after shown the different options, still no pressure. We picked the ones we wanted and delivery was quick; they did an excellent install & cleaned up after themselves. We were so happy with our purchase and the install, we are now in the process of getting a fridge from Frank’s & expect to get all of our appliances from them, in the future.

Mi
Review №47

Worked with Stephan for a suite of new appliances for our new home. Delivery for our range was tough - it was a tight stairwell. Delivery crew was great, and purchase experience was excellent. Would much rather patron a local place than a big box store, particularly with the personalized level of service you get. 100% would recommend.

Ji
Review №48

Charged for service visit plus over $300 for a new circuit board for dishwasher. The dishwasher was still not working correctly. Came back a second time, ran analysis, said everything was fine and its still not working correctly. We run a load and half the items get cleaned but they tell us nothing is wrong! I never saw them physically remove the dishwasher to check anything. I will not be calling them again.

Ma
Review №49

Great customer service. Will always use them for our appliance needs.

Fe
Review №50

Excellent service, Christopher Strom was fantastic.

Ti
Review №51

I’ve used Franks for service in the past and have been very happy with both the staff and service technicians...they’re always friendly and super knowledgeable. Recently I had them out for my 17 yr old fridge..the service techs were all super thorough, ultimately finding an unreachable Freon leak... so we will be shopping at Frank’s for a new one..I highly recommend Franks for all your appliance needs!

De
Review №52

Refrigerator died a week ago. Bought a refrigerator on Sunday that was delivered Wednesday but the installers refused to even take it off the truck after doing some quick measurements, said it wouldnt fit. I re-measured then went out to a different store and bought another refrigerator that same day. That one was delivered Friday morning but the installers (different ones from Wednesday) refused to take that one off the truck and said it wouldnt fit either.Am I going crazy or is it just that I dont know how to measure? That is when I went to Franks Appliance, should have gone there first. Best experience ever! I met with the manager, he showed me a refrigerator that I told him wouldnt fit because it was the same size as the other two. I explained my entire ordeal, he got in his car came to my house measured and we went back to the shop. I bought the same size refrigerator (as the other two) but better-quality. Oh, I bought a matching dishwasher while I was there too. Less than 4 hours later, Franks Calvary showed up.....two trucks parked out front and four extremely professional and hard-working delivery men showed up at my doorstep to remove the old refrigerator and install the new one...... It fits perfect.I could not be happier with the sales, delivery and service of Franks Appliance. What an AWESOME team! These guys are great. I will never buy an appliance from a department store again. Franks Appliance has gained a customer for life. You should also check them out.

Ba
Review №53

Ordered a freezer and a grill with Stephan which was first initiated in online chat (great feature!). His customer service is excellent and the order process was seamless. They are a great local business!

Ke
Review №54

Weve always trusted Franks Appliance to treat us fairly, great customer service and price. A special thank you to Stephan who has always helped us with our purchases.

Ba
Review №55

Have been a customer of Franks for many years. Just purchased a refrigerator, washer & dryer. All we delivered and installed seamlessly. Wouldnt buy from anyone else.

Mi
Review №56

I regret not ordering my appliances at franks appliNceSo many people i know have used franks appliance, love Franks appliance.I have learned and have repented.So dont make the error as i have visit franks.Going south:Located in milford on the right hand sideof rte 16 heading south towards hopedale.If youre on rte 16 driving south, milford policestation will be on left hand side at anX intersection with trafic lights, Franksappliance is 1/4 mile after on the rightIf youre on rte 16 driving south and milfordhospital is in view on the right hand side youpassed franks and need to turn around.Going north:Located in milford on the left hand sideof rte 16 heading north towards holliston.If youre on rte 16 driving north, milfordhospital will be on left and Franks appliance is1/3 mile after on the left.If youre on rte 16 driving north and milfordpolice station is in view on the right hand sideat the X intersection you passed franks andneed to turn around.

Do
Review №57

We are glad to be back at Franks now that we need new kitchen appliances.Always knowledgeable about their products, timely in all responses and helpful with suggestions as we are navigating the crazy world of appliances.

Pa
Review №58

We wouldn’t consider going anywhere else for appliances. Frank’s is always courteous, efficient, and have great products! Pat

Ru
Review №59

Delivered me appliances with 2 day turnaround.

Ch
Review №60

I wouldn’t consider buying appliances anywhere else. Staff is extremely helpful in finding me the best appliances for my needs and budget. Customer service is excellent from sales to service and delivery. And they price match!

Jo
Review №61

We just received all major kitchen appliances. Couldnt have been a better experience. Stephan was a big help in selecting the best options for our space and made sure we were able to take advantage of the rebate programs available. I am also thankful of the post-sale support Franks offers. Josh and Danny delivered the appliances ahead of schedule and made quick work of it. They were professional and very helpful. They make a good team and were a pleasure. The overall experience was great. Thank you to the Franks team.

Ro
Review №62

Very knowledgeable and helpful, Great price, fast delivery, friendly and courteous installation....Thank You!

Ja
Review №63

We recently purchased the Electrolux washer & dryer for use upstairs in renovated bath. We have made other purchases in the past here. Your associate Corey is extremely knowledgeable about each product and has many suggestions as well. The delivery men are AMAZING! I felt they went over & above in the whole process. Wasnt an easy task getting the new ones in and old ones out. Thank you!

Jo
Review №64

Over the years I have had nothing but EXTREMELY POSITIVE EXPERIENCES, both sales and service, With Franks Appliance Milford, MA. If I needed service they came and had the appliance returned to function within 1 day if usual part to die or 3 days if UPS shipment involved. I gave up on big box as they all farm service out to Mr. Appliance, and I went 3 weeks w/o final repair one time. Franks Appliance is the way to go! I ordered washer/dryer pair Sunday, and installed & working Wednesday! Great to do business with real people who care!

Ke
Review №65

People buy from small local business because of the personal attention and the local relationship. Stephan Saraidarian is that Sales person. Stephan helped us through the entire process, from kitchen appliance selection, delivery, service and after sales support. We recommend Stephan and Franks appliances for your next purchase

Ma
Review №66

I have had two very positive experiences with Franks Appliance. The first was when they found a difficult-to-find substitute replacement part for a part that went on my dishwasher and was no longer made, and the second was when my dryer went, they Stephan (the manager) gave us a recommendation but gave us other option to look at so that we could make the right choice to buy a new dryer. Delivery was courteous and professional.

Lo
Review №67

Great prices and costumer service. Highly recommend.

Wi
Review №68

Franks has been the BEST I have found when I have needed appliances. Not only are their prices reasonable but their customer service is fantastic. Theyve even resolved a unique issue I had where due to the year my house was built, todays dishwashers are different size wise but Franks owner (Frank) researched the needed item himself and then personally came out and installed it without having to do any structural reconstruction. I HIGHLY recommend Franks!! W. Mell

Vi
Review №69

I am new to the area. Franks was recommended to me from the appliance business I used to use. I prefer to purchase from a business that specializes in both product and service. I had done enough research on induction ranges to have an idea of what I wanted. Stephan, at Franks, was able to offer exceptional advice. He responded to my calls and emails even during off hours. His recommendations matched my research. However, he had first hand experience with the two manufacturers I was considering that I would not have known otherwise. The end result....I would not hesitate to recommend Franks to anyone.

He
Review №70

Staff are really friendly and helpful. Would highly recommend shopping for your appliances at Frank’s.

Ma
Review №71

Second time that I shop at Franks, always EXCELLENT customer service, Kory is a person that really knows his product and gives you options on what you need for your home...Also very good prices...Thank you!Marlon Mazier

Jo
Review №72

I wish I could give more than 5 stars! Franks Appliance customer rating speaks for itself. Our LG refrigerator conked out on us and Franks sent out a very skilled technician named Bill. He was polite, courteous, and took time to explain what he was doing and what was needed to be done. He helped us realize that the refrigerator was most likely under warranty and worked with us to straighten things out and come up with a game plan to get the fridge up and working. We will be using Franks moving forward and will request Bill if he is available but I suspect everyone who works there is a rock star skill wise and with customer service. Nice Job!

Pa
Review №73

First time scheduling a service call with Frankss. They had someone at my house within an hour. The issue was fixed right the first time. The technician (Bill) was very knowledgeable and friendly. Wish I could give more than 5 stars - thanks!!

Sc
Review №74

Great place. Will definitely buy from them again

Pa
Review №75

This is why we dont go to the Big Box Stores..About four months ago we purchased a stand alone freezer from Franks Appliance. A few weeks back my wife discovered that the items on the top shelves were thawing out. For them to be thawing out we knew that it must have been off for a couple of days. We called Franks Appliance and they said that they were swamped but someone would be out the next morning. We explained that it must have been broken for a few days and because of their great service is why we purchase from them.. They said they would see what they could do. In less than a half hour, they called back and said that someone would be there in an hour. They arrived; quickly diagnosed the problem and replaced the fan. If we had purchased one from Lowes we would probably still on hold with customer service.

Ke
Review №76

We always get our appliances serviced by Franks, and its always top notch in every way. The repairmen are very polite and thorough. Our washing machine (LG) recently broke again. Franks was able to diagnose it over the phone, explaining it would be quite expensive to repair. They suggested we get an Electrolux. Stephan helped us with the whole process. Its great. The delivery guys were very nice as well. I highly recommend Franks.

An
Review №77

Wonderful staff and experience

Su
Review №78

I have been going to Franks appliance for over 5 years. I have always been happy with their sales dept. and service, but this time was the best! My fridge was not cold anymore, I had just gone shopping and spent $150 groceries, I had to put them in my daughters fridge! That happened Sunday night, I called and left Franks a message (830pm Sunday) that I wanted someone to come out tomorrow if possible to fix it. I got a call the next morning at 830am and they were there by 12 (Monday)! Unfortunately my fridge was done. Stephan called and told me he had one that he thinks that would work $3,599 MSRP and after sale and $150 Rebate...it was 2150! I ordered it and he had it there next day (Tuesday)! I trusted his judgement and bought it without even seeing it, literally it is the best fridge I have ever bought ( I have had three in my lifetime) . Franks is wonderful and trustworthy....highly recommend!sue

Ch
Review №79

Friendly, knowledgable, great service & and they had just what we were looking for in a heavy duty washer. Was delivered and installed in 2 business days. We have bought our appliances here for the last 25 years. Have always been happy with our purchases.

Je
Review №80

This company stands behind the product they sell and their service is great also. I always buy my appliances from this company. You will never get the same service from Loews or Home Depot. Im talking about after the sale, just a great company.

C
Review №81

Always quick to respond and extremely helpful!

Da
Review №82

Great Service. We call Franks for any appliance problem and they fix it. They have even recommended we try something before they come out to see if they can save us a service call. Very professional and courteous and clean up after the service.

re
Review №83

Love Franks. Great selection and even better customer service. Only appliance store we ever purchase from. When we renovated our kitchen, they let me buy all my appliances on tax free weekend and delivers in November. They are the best

E
Review №84

Excellent service all around. Thanks for the suggestion on our new washer!

Di
Review №85

Excellent customer service!

St
Review №86

Best Appliance Store ever!! I get all my appliances here and use them for any service I may need. They have never let me down!

Je
Review №87

Highly recommend !! Great personalized customer service!

An
Review №88

Franks appliance was quick, reliable, affordable, and honest.

Ci
Review №89

Always a pleasure doing business with Franks Appliance! Staff isprofessional, courteous, always very helpful, & service is outstanding!I always recommend Franks to my friends and family.

Ma
Review №90

Great customer service....again! I went to Franks this afternoon with a broken top rack from my dishwasher. As soon as Stefan saw it, he told me they had the part and went to get it. He then said that he wasnt busy at the moment and offered to put the new piece on. I was in and out in about 10 minutes! All I had to do was put the rack back in the dishwasher!

He
Review №91

Stephan is Great!

Mi
Review №92

Typical appliance store not too busy but once you walk in your approached quickly. Doesnt have a large selection but can get you anything you need. Reminds me of used car sales.

le
Review №93

Terrific place friendly people great little surprise of a store

Ja
Review №94

Unbelievable customer service. Went out of there way again and again. Didnt understand how in an era on big box store they could exist but now I get it.

B
Review №95

Good service. Good sales.

B
Review №96

I was referred to Franks from Bosch for repairs and turned down because I did not purchase from them.

E.
Review №97

Great and professional service!

Ch
Review №98

Great store

Ch
Review №99

Excellent

Information
47 Photos
99 Comments
4.7 Rating
  • Address:331 Main St, Milford, MA 01757, United States
  • Site:http://franksappliance.com/
  • Phone:+1 508-473-1309
Categories
  • Appliance repair service
  • Appliance store
  • Refrigerator store
  • Washer & dryer store
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–3pm
  • Wednesday:Closed
  • Thursday:9am–6pm
  • Friday:9am–6pm
  • Saturday:9am–8pm
  • Sunday:9am–6pm
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
  • LGBTQ-friendly:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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