Alexis did an amazing job at helping me out with my phone issues. I feel she went above and beyond to help me out.

There was really no improvement needed only the fact that the watch I wanted was out of stock, but overall customer service experience was great . The sales rep was very knowledgeable about the product and helped me the best way he could ….Definitely always satisfied when I go to this location

Ryan was a great Sales Rep that listened to me and really wanted to help but did not push me. When I was ready to purchase he came in on his day off to help me further. He was the only one at AT&T that helped me get my moms voice-mails off my old phone so I would not use them (from the previous provider) no one else knew how. Her memory now will get to stay with me. Thank you, Ryan.

Kellyhelpeduschangedatastorage, clear out old messages, update the rate plan and remove the watch service since it’s not being used. Very patient and helpful. Really enjoyed this trip to ATT because he was so helpful. 🙂

Above and beyond! What a great location. I typically dread AT&T but wow!!! Wrapped my 10 yr olds Birthday gift.

Excellent service. Made an appointment online and was assisted quickly. Very clean and everyone wearing masks and social distancing. They also clean where customers seat once they are done working with them. Cant say enough good things.

We upgraded from iPhone 8 to iPhone 12, Our rep Lisa was great.

Waited all day after I called n set up an appointment and asked questions about their new switch over promotion and was then told Id have to pay way more than the device was worth if I turn my old phone in

Three days in a row I went to this AT&T store to be put in a line which I was continuously skipped I would sit in the parking lot directly in front of the store and no one ever came out to help me and when I asked where are my spot was in line when I went inside they told me I’m so sorry your skip I’ll put you next in line and no one ever help me all I needed to do is activate a Sims card which is a 5 to 10 minute process to wait over an hour and a half and then to be belittled and say well a lot of people have been sitting here for an hour and a half when I was told that they were only two people in front of me is absolutely ridiculous. Worst part is is they ask you for your phone number and they never ever called me

Kelly Irwin sharp and professional very good

I waited patiently for over 30 minutes while 2 other customers who arrived after me were assisted before me. When I was finally helped she could not get into my account to help me and told me to call customer service. 1st my phone is not working my sim card is locked. Rather than sending me away to do it on my own, she could have called customer service with me there and made sure I left with a working device. Its situations like this that make my decision easier. Im switching. Why am I paying nearly $300 a month for this?

Y’all Becky is so sweet and have the best personality we have a great visit and got everything we came for .... thank you Becky

I give five star to the Yong lady that help and the guy that check us in but this location needs more people to help guests get in get out.there was a one hour wait to get issues resolved

Awsome staff was in an out an got what I went to go purchase

There employees were berry nice and helpful

My first visit to this location Was a few weeks ago and Antoine was so helpful in answering my questions and correcting what was needed on-my phone.Yesterday we stopped in to ask a question and Antoine helped resolve it. However, we started to look at new phones and I decided to upgrade. The fact that he was so patient and not Being pushy about extras was why we stayed and purchased there.It seems that all the staff was very helpful with customers. We will continue to use this location as it was a great purchasing experience.

Rebecca Malveaux was very helpful in answering all of my questions about getting on my own plan and what iPhone discounts they currently have.

Kelly is the BEST!I always learn something from him that is informative and helpful.

Kelly Erwin is very professional, efficient, thorough and makes sure that the customer is completely satisfied with their product and service... he goes above and beyond... I would highly recommend Kelly for all your AT&T mobile services!

I had great service at this store. They were very attentive and made the process very easy. Thank you so much.

These folks are great.

For the first time I was helped immediately after walking in the store, the gentleman was extremely friendly & cooperative & made me feel like a VIP!

Kelly is super friendly and helped me for over and hour and a half!! Thanks guys!!

Service rep was very helpful with the questions I had and helped in making a decision regarding my upgrade

Kelly took great care of us and helped setup everything we needed. It felt like working with a friend that you have known for years.

Ryan Kleinbach is the best we have worked with him multiple times and he is always friendly and helpful. 5 stars!

Becky was very knowledgeable and helpful. The visit for a new phone was very quick. Even with cover restrictions.

The sales lady was very personable and knowledgeable. I am happy with my purchase. The only downside was that we had to wait out in the car for about 45 minutes for our turn, but that was because of the pandemic.

Got great professional service from Alexis. Thanks for all of your help!

The two gentleman that help us were really attentive and very informative but mostly patient, which we really appreciated after the fiasco we past in another location(Midland drive). While the guys at this location are completely committed to a good customer experience the other store needs some classes from them.

I went into the store to make a plan for one month. The lady provided me with a plan that was going to be $95 for me. I specifficaly asked 4 times that the final price will be $95 after she changed it from $60 to $95 in the beginning due to an additional activation fee. She got mannoyed that I asked so many times, but as an international college student I wanted to make sure I can afford the plan. WELL SOMEBODY PLEASE EXPLAIN TO ME HOW MY BILL SAYS THAT I HAVE TO PAY $163.48!!! And when I went online it said the price of $145.51? So how is that possible? When I called and asked for clarification, two times the only thing the person on the phone sais you will have to come to the store for that. Excuse me? No matter if you are on the phone or in person you should be able to explain what happened here and also I know that I will walk into the store and nobody will be wanting to help me, as I seen a man walk in who needed help the irst time I went to the store and nobody wanted to help him either, in fact, the employees of the AT&T store even TALKED BAD ABOUT HIM IN FRON OF OTHER COSTUMERS saying I will not help him once I am done here, there is really nothing I can do without even listening to the mans problem.Anyway, the fact that my bill is so much higher than I was told 4 times is an absolute no go!

I have some of mine cable I took it over for my person who lived in the past away and I asked him if I could take off the home phone and the internet and movie channels and they told me no so my friend told me about AT&T TV and then run a special for $50 for one year and the internet be a bundle deal well when I want to upgrade to the extra package in the store for $68 for the promotion they had they said they couldnt do it because it was a bundle deal then I called their headquarters and they said they dont have that going and they said that the internet and TV or two separate bills so I rate this store or one and a half so if you want anything done just called her 800 number because they know exactly what theyre talkin about they dont this is the store on Midkiff and Wadley

Went to this at&t to see if we could set up internet with them, but the employee helping us said our area was not covered. We called at&t right after we left, and sure enough they said our area is in fact covered! This employee obviously didn’t know what she was doing.

Thanks to Brenda and Tiffany for awesome help

Great, knowledgeable and helpful staff!

AT&T never had enough ppl working and it looks like a brand new store what’s the point in building another store location and then not having enough employees to work seems like hiring more pplAt the stores you already have would be better also there are a ton of employees in the back but none are coming to the floor and it’s now 10 ppl waiting

Not a experience at all.

Antoine Baldwin is an Amazing representative for AT&T!! He was knowledgeable, helpful & patiently took time to help his customers. He is also very friendly & greets you with a smile. I will send all my future business to him & AT&T.

Quick and easy process to pay off my phone, upgrade, set up and buy accessories. The lady who helped me had great customer service.

Customer service is lacking. A much longer wait time than what I was told.

Brenda was so helpful and professional.

Great store, didnt wait but 5 minutes. Angel fixed my phone in no time and it works again!!! Thank you Angel for fixing my phone.None of the At&t stores in Odessa even attempted to help me!!!

I have been very pleased with the service I have received last three times I’ve been in this location I have unfortunately had to spin a long period of time because of the types of things I was needing done my wife is deceased and I am changing quite a few things on my servicesI have change my cable for the Dish to wireless boxes at for my TVs I am loving the service that was one visit previous visit was changing names on the service due to my wife’s been deceased third visit was rating in olds phone and getting a new pro 11 on a new service and a new iPad Pro which I am roaming the house everything was handled perfectlyUnfortunately this visit took almost 3 hoursThere had been a couple of times I have been in before and I had waited a while and come back at a better time when I could have someone to give me the time I need it now I understand why that had to be done

This is one of the two AT&T stores that we stopped at on this day. I was looking to upgrade my phone and the associates at this store were so helpful and friendly. Had knowledge of the different phones available.I would go back to this store before ever visiting the store off of the loop.

Waited for over an hr to be told I could not trade in my $1000 phone without paying and additional $500 because of a TINY scratch on the housing. Will be looking into leaving ATT and going to Verizon. I suggest you do the same.

Alexia was very helpful.

The store service was exceptional, will continue to return for continued business.

Kelly was very helpful !

Every time I go into at&t they are always nice and helpful. I didnt have to wait long for someone to assist! I went into the store to add another phone to my line and came out at&t with the phones I wanted also a great deal on DIRECTV!! Im ever happy and Cesar O was great!!

Any thing you need in communication gadget is here .efficient staff

I went into the store to get some help with an order and Ryan was very rude and disrespectful you could tell he did not want to help me I am very disappointed with the service

I was totally pleased with my experience at the AT&T store today. Thank You for all your help!

Great staff. Smiling faces and knowledge of what they sell. My one stop place to go.

Angel was an amazing young man. He helped my elderly Mother with her Apple phone. He was very patient and extremely friendly.

Great experience. The guy who helped me was very knowledgeable and everything went by fast and easy. Thank you Tory.

Short wait. The lady who helped me was very kind, helpful, and informative.

Antoine Baldwin was so very helpful and gave excellent customer service. I was very pleased with my visit today.

I had an appointment at the time of opening, usually the appointments mean nothing as they will put a walk-in before you with no shame. Not this time! I had an early appointment and was helped immediately. The staff was great and did a great job explaining devices, plans, offers and promotions.

Had to wait a half hour for assistance..Once I got itIt was great

Dont bother making an appoinment. They dont care. Been here forever with no help..

Not entirely helpful I will chalk it up to the covid

Great experience super fast and friendly! A must go to!

I came to this store location to upgrade my phone and Antoine helped me. He was, hands down, the most helpful AT&T or any other cell phone provider employee I’ve ever dealt with since getting a cell phone in 2004!

This time they were friendly:)

Antoine was great! Very professional, knowledgable and helpful!!

Its a better building for one thing and I generally like the employees there better than the other location on Midland.

If you need any help with your AT&T accounts, or new service this is the place to go!!! Fantastic customer service. Worth the wait.

Ask for Jared! He is very knowledgeable and helpful. I highly recommend this location!

Just simply rude. At least the guy that I got to help me was rude. Their staff needs retraining on how to deal with people.

Crazy that an employee can tell you he is too busy to talk to a potential new customer with 4 lines.

In and out quickly, with exactly what I needed.

ATT stores can sometimes be a huge PITA if you already know what you need and dont need a half hour consultation. Sometimes they are able to get you in and out quickly though. Just depends on the queue length.

The manager seemed too overwhelmed to make the right call. All I needed was a SIM card and I waited almost an hour when there was a lady doing just that. The lady finally came up to me and I explained my needs and she helped me. I was out the door 5 minutes later. Seems like the male manager should have directed me to her from the start

Waited in line for an hour. Watched one of the employees hang out for 30 minutes doing nothing but playing on his cell phone. Another customer walks in and the same employee decides to help the customer that just walked in. Such a disappointing and irritating experience. Was only trying to buy a tablet and sign up for another two years of service. Thinking I should go back to Verizon. Ive never seen nor experienced anything like that before.

They charge us a lot for the service we use every month, but when you need a replacement SIM card for the lost phone. They act like you’re idiot just walk in begging for the SIM card . Take your business else where save your time .

Poorly managed by insufficient managers. Other employees in store are helpful and have better customer service skills. Management staff needs to be reorganized!

Our sales person went the extra mile to take care of us.

Standard issue at&t store, but the staff didnt seem to know what they were doing when setting up the new phone I was getting for my wife.

Good service

Pleasant & attentive serviceBit pushy on wanting to upgrade your phone & change plan.

Terika was very helpful, courteous and solved my problem... now if AT&T would just carry more phone cases.

Drove past the AT&T store in odessa just to come into this one. Plenty of space, didnt wait a ridiculous amount of time. They answered their phones which I couldnt get the other store to do. Product was in stock and didnt have them trying to push unnecessary items.

Majority of the time I am able to get in, get what I need done, and be on my way in a timely manner.

Always glad to stop by for any needs. Make me feel like u at home.

It was ok couldnt help with my problem.

AT&T employees were very helpful.

Didnt get done at the store compared to what I was told on the phone. And the person wasnt helpful at all.

Horrible costumer service. Employees dont know what they doing. Rude manager and because of lack of training they overcharged my bill.. And they didnt knew how to Cancel the account.

Alex helped me with a great new phone.

Verizon is cheaper, even with the protection. And we have ATandT home internet and TV.

This is the worst AT&T store in midland Tx. Go to a different store.

Great service

Staff is not helpful, got new phones from Sams and they did not help us transfer the data from old.phone to new phone, just told us that since we did not purchase the new phone from them, they cannot help us transfer the data.

They had good people that try to help!

Slow. Busy visiting with each other about previous customer. And personal friends To help activate phone that took literally 3 minutes.

Great Customer Service!

Great service. Very short wait.

Was in and out in 30 minutes with 2 new phones and a new line

Fast, friendly and knowledgeable service

Staffs are so helpful and are true on what they say