Needed an oil change done before work and showed up at 7:55am (5 minutes before they open). The mechanics didn’t arrive until 7:58 and advised they would need 30 minutes to open the store before they could help me. If you open at 8:00, I’m thinking you should be OPEN at 8:00, not 8:30. Get to work earlier, fellas!
Went here 3 times for oil changes, on the third time, we drove car straight home. The Following day all the oil came pouring out onto driveway. Tech did not tighten oil filter or left the old gasket on. John offered to tow car, but turbo was blown. John said that the turbos go all the time on our car. Ended up Having to file a claim through insurance to avoid getting jerked around. Never going back. Driveway was covered in oil to top it off.
Great service!! Price is right and quick service!! Ill definately be back!!!
Very nice mechanic I liked Dave he will be doing my oil changed..
I’m extremely impressed with the customer service of this location. I typically go to the dealership for all of my services but today that changed. I went to Tasca the other for an oil change around 930 am. When I got there I asked for a simple oil change, the service advisor turned me saying “we are too busy and we are down a tech. I get you an appointment in two weeks.” At this point, I just left. Needing an oil change pretty bad I found this gem! The entire staff was amazing, fast, and professional! I will continue to get my services completed here.
Staff has been helpful and honest, not pushing unnecessary services.
It was time for an oil change and instead of making an appointment with a well known shop, I decided to give Lube Express a try. I walked in and they were able to take the car within 5 minutes. Total time was 20 minutes. Perfect
Fast reliable service great people
Mobile 1 is the only place I go to for oil changes. As a woman who knows nothing about cars, I never feel taken advantage of or uncomfortable by the service They are professional and trustworthy! I’m in and out in no time. I like the recommendations without the up selling. My husband who knows everything about cars won’t go anywhere but here for oil changes as well. Thank you for the years of service! See you again in 5,000 miles!
For as young as these people are that work there they did a fine job and I commend them tremendously
The guys are knowledgeable and courteous, they also know their job. If you ask something outside of their offered services they will tell you and not BS their way through the issue. Great business and personal ethic!
Nice and clean. Excellent customer service. Great prices. Quick service. Will be back
Quickest oil change I ever got, time and time again. No unnecessary upsell. Fair and transparent price. I liked the service so much that I have started to take the 2nd car which, up until then, was serviced only by the dealer since the day it was bought. I hope the oil quality of Mobil stays true to its word. I have not yet found a way to verify that, otherwise would have given 5 stars.
Quick oil change, always friendly. Would recommend the owner put in new chairs in lobby, believe those chairs have been there at least 4-5 years. Clean area otherwise. Recommend this place.
I’ve been going here for 5+ years even while living further away at times. My wife and I exclusively get our oil changes here. I always get quick and friendly service but what prompted me to place a review today is the service I received yesterday. It pretty much solidified why I stay loyal to this location. Thank you John and everyone else there for all your hard work.
Very helpful in replacing headlight
Paul was very kind and helped with any questions I had. Would recommend going there on new field st. Paul was great and fast worker.
I couldnt have been happier with the service here. They went above and beyond!!!! Making sure I got to and from the shop and back to my house safely. I wouldnt take my business anywhere else! David and John are the best!
Fast service, courteous staff
They are good and fast. Only thing is that they tent to make the oil change sticker reflect sooner that it actually need, I dont follow their sticker recommendations and its kinda annoying.
Extremely friendly and helpful staff mentioned an issue to my vehicle that I may have missed and gave me some tips on fixing it. Would recommend going here to anyone who doesnt usually do their own oil change
The guys were very nice. Good service,fast and affordable.
Marco was great, he was not pushy and informative! Prices are on the higher end. $89 for full synthetic.
I always go here .Theyre fast and friendly. Very honest.
Easy in easy out. Very little wait time. Im already in the computer so they know which oil is my preference. They dont try and sell me stuff I dont really need.
Finally! A simple oil change with no high pressure tactics to buy additional items or services. Beautiful and comfortable customer area for the short wait. Reasonable prices. (This is for the Washington St. Location)
Went on recent Saturday afternoon. Service was fast, easy and professional. I chose Mobil 1 Synthetic Oil, so obviously the price was higher. Will go here again.
Excellent knowledge from a friendly staff . Great value and clean as bean. No pressure sales.Staff recommends any additional service required. Starts with the owner John to the manager and workers excellent service. I fully recommend Mobil One.
Really friendly, helpful staff! The lobby is immaculate! There is also AC and a TV in the waiting room/lobby. One of the nicest, if not THE nicest place I have ever gotten my oil changed.
Quick and efficient service here
Fast, courteous, reasonably priced, no games.
Super fast friendly and great prices
Went there today and had my oil changed. 4 or 5 guys working there. not 1 wearing a mask.
Great service, nice guys. Used to go to full service station but realized they do as good of a job
Quick & fast service on my diesel 1993 Mercedes 300, will be returning there
I wish these guys were as honest as they say they are.When I went for an oil change back in November, I was told that they could not perform an oil change because my oil plug was broken and if they pulled it out, they would not be able to put it back in, I was leaking oil and added 5 quarts of oil since I only had roughly a quart in there. Also, that I would have to replace my oil pan since plugs are not sold alone. So I paid $40 for the oil and left.After this news, I was unhappy, as I just put $1500 into my car and was never told I was leaking oil.I drove STRAIGHT to a friends shop to have him check it out. He checked my oil, with me right there, and it was extremely low. Which means that Mobil NEVER put in 5 quarts of oil since there was no way I would lose 5 quarts of oil within 6 miles. He put my car on the lift and noticed that my car wasnt leaking oil at all, nor was the plug broken. So everything they told me was incorrect.When I went back to Mobil, I explained everything to the Manager. He said that the employees were not supposed to put oil in my car as that is not their policy, he would leave this for the owner, as he cannot give out refunds and he would call me tomorrow. Never received a phone call the next day. So I went in a week later and the manager was not there. The men inside told me that they would relay the message to the manager and the owner. I called two weeks later and the manager wasnt there again. Went back another week later and the same thing.So we are now in January and no phone call - NOTHING. Needless to say I will NEVER go back here as they are a bunch of crooks and do not care for you as much as they say they do!!Be cautious if you decide to go here!!!!
Great place. Honest crew, dont really try to upsell you.
These guys do a great job they work as a team to make the wait times go fast.
Reliable, fast and friendly service.
Best place to get your oil changed great customer service very knowledgeable and professional.
Wow, great service, the guy walked right out when I pulled up. He brought my car in the back and 2 mins later explained all the packages to me and service status of my car. Its great they have a tv on the wall that shows multiple views of your car so you can watch them.My car was done in 8 minutes! You can beat that for 30 bucks!
First time going and they were very welcoming and friendly . They provided quality service along with fast service . I was very satisfied and I will definitely will be returning there for future oil changes.
Quick service with good customer service. Thanks.
Cracked the oil pan of my clients car and will not take responsibility. The rules require them to allow their insurance company to perform an investigation and they wont. Dont trust them.
3 years and 75,000 miles worth of oil changes and nobody has ever been able to reset the oil change indicator on my Ford Focus, these guys just did it! They were incredibly fast, friendly and thorough.
This place is an absolute mess dressed up in silver spray paint. The employees are not well trained. Both times I came here both times they did not tighten my oil filter causing oil leaks. My car has an oil diaper so I did not notice for a while. They also try and sell you on stuff you dont need if you look like you know nothing about cars. If you decide to go to this place because you like torturing your car or youre a risk taker, I would double check their work and ignore anything they try to sell you.
Short time frame for oil change, knowledgeable, fair price.
They are very well trained and knowledgeable staff is friendly and helpful the manager Carlos Ortiz was very helpful and experienced
Good service fast response
Anyone that gets an oil change here..DO NOT GET ON HERE IN EITHER MIDDLETOWN CT SITE!!they cracked the oil filter housing in my engine..i had no oil in my car..they told me to drive it to the dealership and leave it with a sign on it that said lemon on it..thank god i had it towed to the dealership my car had no oil in it and couldve blown my engine..when reaching out to the owner he asked what he could do for me that was in reason..i asked he pay me $200. Cash or check for my lost wages those two days and he would only offer $150. In oil changes free..i refused the oil changes because id be stupid to go back to a place where damage was done to my car..if my engine wouldve blown i wouldve been out an entire car and the owner wouldnt have paid for it..he feels because hes a franchised owner he doesnt have to pay anything out of pocket because theres no CORPORATE OFFICE to complain too!!!i tried calling there isnt one...then he lies to me on the phone and tells me he called his corporate people to let them know..when i asked for their number he didnt know it off hand then proceeded to hangup on me..There should be a number to contact seeing as how they bought into the company to own it as a franchise!!i dont suggest anyone use this company!!!He doeant care if his employees damage anything..he wont pay for it and will only offer free oil changes!!
Excellent place, friendly service, fast and through service.
Best lube express in town, doesnt try to sell u everything like other places does
No problems, been few times. Try to up sale to more expensive oil change, but dont need it.
Place was professional and fast! In and out in no time at all.
Quick and friendly!
Oil change done friendly, quickly, professionally
Great customer service, short wait time.
This place was awful. They overfilled the oil in my car, and I went out of town afterwards. The oil light came on and I called and talked to the owner John, and he told me to get the oil changed from where I was, and he would take care of the cost. However, when he did not pay, and I must now take him to small claim court to get my money back.
Kept my old ride well lubed. Pointed out items for me to discuss with my full service mechanic.
Fast, Friendly service...fair prices....no pushy sales tactics
Great service, knowledgeable staff!
Great fast service!
Respectful and swell guys
Rip off artists claiming my car needs special oil or else my warranty will expire. From $29.99 to $59.99 or $69.99 in 3 seconds
They damage my oil filter housing cover and refuse to fix it. I had a proof of service done there. Im not going back to either location for a service. They are terrible. Owner is very argumentative.
I went there one day for an oil change everything was fine at first then a week later my engine blew just because they were being to cheap or lazy and didn’t want to change the crush washer on the drain plug which came off of my oil pan and caused all the oil to come out of my engine which led to my engine blowing I wouldn’t recommend this place to my worst enemy
Good work and quick service
Easy in, easy out, they are fast and friendly.
Perfect🤩
When Mobil 1 did our oil change, they overfilled the oil, which caused $2500 worth of damage when the oil got into the catalytic converter. Even though they admit the mistake was theirs, they have refused to pay for the damages.
Fast, straightforward service.
Great fast service
A nearly $400 repair bill due to the oil being over filled. Manager continues to dodge my calls.
These guys are good and FAST
Super professionals, not pushy.
Fast but expensive
Friendly and quick.
Fast and good service
My kind of people!
Excellent service
Great service
Shifty
Great service