This has been one of the most unprofessional experiences Ive ever had. First, i was expecting to go in and sit with someone face to face. No one ever told me that Id be directed to sit at a table with a monitor on it, in an empty room and have a really poorly connected video call appt. I could have saved fuel and done that from my sofa! So impersonal for someone looking for help. About half of my 45 min appt was spent asking the doctor to repeat herself because it was cutting in and out. At the end im told that she wanted me to talk to another doctor. She was supposed to check to make sure he was in my network and call me back to let me know i can make an appt. Its been over a month now and Ive called every Friday since, to get things moving and I am STILL waiting! Spoke to the desk today and was told its not up to the doc to make your appt for you! Very ignorant girl! She didnt understand what I was saying but didnt want to be quiet long enough to hear an explanation. Unbelieveable!

Very flexible and friendly staff. I was given great direction upon first scheduling with my therapist. If ever there was an oversight in scheduling I received a phone call. I’ve been going for a few months and appreciate the time I get with my therapist, Ms. King. I would highly recommend her!

Just tried to call and ask a few questions regarding the types of services and about insurance. The woman who answered the phone was very short with me and very quick to send me to a voicemail. Thank goodness it wasn’t urgent! Very unprofessional and I decided not to even give them a chance. No wonder they take walk in appointments. First impressions mean a lot to me.

Trash is a word. Unprofessional, have zero sense of urgency or importance for their clients. Also just in case anyone is like me. I mean that I am afraid of suddenly being without meds. They are trying to currently tell me I haven’t gotten a prescription in 8months when I have every single months bottle. Do yourselves and any loved ones a favor and don’t bother with this place. I’m beyond stressed from dealing with these people.

A family member had a session with Melinda King for severe anxiety, panic attacks, and suicidal thoughts. Had another appointment scheduled for Wednesday and she had an emergency. Rescheduled for Monday and cancelled again for another “emergency” 1 hour prior to appointment time with no availability until the new year! Completely unprofessional!!! How do you do that to someone with those symptoms?! When I called to voice my frustration I was told they don’t handle emergencies. I fully recognize mental health is not achieved overnight but she really needed someone to talk to and hopefully achieve some coping techniques. So sad that a therapist would be so inconsiderate. Don’t bother.

I came for an appt with an appt card and said appt didnt exist. I was dropped by the psychologist I was seeing for missing appts I had never scheduled. My last straw was when I tried to get a prescription refilled (anti-depressants) and was refused because I hadnt made a follow up appt. When I attended my last follow up with the NP, I asked her directly if I needed to make a follow up appt and how soon. Her response was if I had questions or felt it necessary to make an appt, to go ahead. If not, then it wasnt necessary. When trying to straighten things out, I asked if I could get a refill to last me until the date of my appt. I was told no. In my whole experience, they were unprofessional and extremely irresponsible for a mental health practice. Sad thing is, the psychologist I saw was pretty awesome. Thank heaven for my PCP being willing to take over my prescription. It drives me insane that they werent willing to work with me what so ever and I was left to stop my meds cold turkey

What a shame that you cant even get thru to make an appointment smh. Ill take my money else where thanks

The people there are very patient and always understanding

Terrible scheduling process. Terrible customer service

Very difficult scheduling.