Great to can have my service close to home

I found the people working there to be very helpful and friendly.Ialso found the new service drive in and drop off very nice.in the past it was hard in and out of the lot know it is so easy.

As dealerships go, one of my favorites. Unlike some other dealerships I have dealt with they have consistently addressed my needs and not tried to throw a bunch of other unwanted services in there. Dan Pietrovito keeps you informed and is a great guy to work with. Has always had my vehicle serviced on schedule.

Great service. Had a nice visit in the waiting room with others chatting about cars.

Best car buying experience I have had. Car was exactly as described after we finished negotation manager walked car I was purchasing and found a ding I had missed. He offered an addition 250 off the negotiated price without me asking. No high pressure sale pitch or overselling the vehicle throughout the process. Salesman was great.

Dont waste your time and money. Bought my car (2017 Volkswagen) from the dealership on the 21st of September 2020 and in 24 days since then I have been in the service/shop department 3 times. First week, 2 days to be exact for a malfunctioning media center. Which I was told needs to have the module replaced which is still on back order with no update for part arrival. The second time for a check engine light for a code reading stating cylinder 1 miss firing. I was told the the car required a data update as per a memo that was found on the computer system. Now the third time is for a clutch. In 3 weeks a clutch really !!!!!!!!! Car costing over 35,000.00 plus dollars including warranties ++++ and Im already replacing a major part which is considered and wear part and will cost me at least 1700.00 out of pocket. Im also being told that even though I am entitled to a loaner vehicle, I was told sorry we have none available we will put you on our list. After reading other reviews and similar problems stay way, spend your hard earned money else where. I was so hoping to start a new good customer sales relationship, I guess not

Beware of this dealership! They were wonderful when I leased my Mazda3. Great deal and hugs all around when I signed the papers. After that everything went down hill. I recommended family members and friends and they didnt get the same experience that I did and bought vehicles elsewhere. After I drove the car off the lot, I couldnt get my sales person or the finance manager to return my calls when there was a problem with them sending the new car information to my insurance company. I had finally had enough and reported them to Mazda corporate. I also wrote a letter to the General Manager who I wasnt impressed with his response either. I had to ask him to respond to my e-mail and once I put Mazda corporate on copy, he finally responded, Neither I or Mazda corporate was impressive with his very basic response. Thank goodness this was just a lease. Love my Mazda but when the lease is over, the will be returned to them and I will get my next one from the Mazda dealer in Rockland. I would not recommend this dealership at all.

Service Department is excellent. They give you accurate assessments of what your car needs and the work is done professionally. Do not have to worry that you are getting ripped off. Always get free car wash with each service. Fast yearly car NYS inspection. The sales department is excellent. Overseen by two brothers who own the dealership you can negotiate a very good price for a Mazda or Volkswagen. Have bought 2 cars from them. No problems. Would highly recommend.

Used car I bought here needed $3500 worth of repairs within 5 months. Big hassle. Still not resolved. Had the car repaired at a different location because I was told Compass didnt have the right tools. Was without the car for a month. I would not recommend this shady dealership.

Precise on time service with repairs and appointments.

In my experience with compass motors they were very friendly and very patient with me as a customer with a lot of questions and 2 weeks of back and forth with insurance I would recommend anyone

Worked there many years ago. Original manager named Donna was a gem. A pleasure to work with and at 1st i overall liked the job working in the shop. Once she was replaced with a different service manager unpleasant things started happening like getting into a verbal confrontation with the parts manager who was trying to provoke me into fighting him, racist comments (disguised as jokes) from Ken Rosa and other techs, and not getting along with the service manager who wound up firing me cause I supposedly didnt bring enough work in, even thought i think their numbers are fixed.Maybe things have changed for the better now that time has passed, but it wouldnt hurt to look elsewhere if u want to be employed with VW or Mazda

I always get my car serviced at Compass Motors for a bunch of reasons. The parts and service staff are friendly, straightforward, transparent, and have gone out of their way, on multiple occasions, to make sure all of my needs are met. They’re also open at 6AM, which has been awesome for getting in and out quickly. And when you’re done, they give you a voucher for a free car wash, which is nice. I credit them for being a big part of the reason my car has been so reliable for the past several tens of thousands of miles over the past few years. The parts department is also fantastic! If you’re looking for a dealer that has a professional, knowledgeable, customer satisfaction-oriented service team, who gets the job done quickly the first time, look no further than Compass Motors. For the record, no one asked me to write this review - I’m just that happy with their service.

Tommaso was unbelievably helpful in searching & finding a difficult to find part for my Mazda truck . Glad to see you guys have the A-Team working in your parts department. Tommaso always made me feel like there was no problem too difficult to solve & that he was they guy to solve it, even at times I thought the process was extremely tedious he only showed extreme patience & confidence in his ability to figure it out which he did . Great experience if the rest of your staff performs there jobs at anywhere near his level you guys have a great Dealership. Thanks again Compass Motors & Tommaso for a truly 5 Star experience !

Made a deal over the phone with Jamal Sullivan from sales for a 2017 Mazda 6 that I couldnt refuse. Went in the following morning, Jamal had the car ready for me and had me in and out of there with my new vehicle in less than 1.5 hrs. Was a very smooth and easy experience. Best experience Ive had at a dealership by far. They will be getting my business again this summer coming up when lease is up on our other vehicle. I highly recommend compass and Jamal when looking to purchase a vehicle.

Beware Pennsylvanians! My dad leased a new car from this dealership a month ago and was told that the license would be transferred from his old car and he would receive it in the mail. After one month he still has not received the license and therefore cannot legally drive the car. He sent emails, Facebook messages, and left voicemails with no response from anyone at the dealership. After finally getting in touch with someone (he had to call several times) they did not seem to care about resolving the problem and offered no solution. He continues to wait to be able to drive the car he is paying for. Very unprofessional dealership with poor communication. Would not recommend to anyone, especially those trying to transfer a license from out of state. The ability of the dealership to immediately comment on a negative review but ignore a customers calls and emails only further confirms my concerns. I would also like to clarify that DMVs are not closed nor have they been for over a month, as we transfered a license on another car in less than 6 days.

I couldnt get the part I needed to rebuild their tire pressure sensor installed in my car. They wanted me to buy a whole new one for $95.

Car shopping...just looking for now. Jeremy asked all of the right questions regarding wants, needs and desires. Test drove one satisfactorily. No pressure. Easy to deal with.

I loved it!!! The salesman that I dealt with was great, very accommodating and extremely helpful. He went out of his way to make sure we were able to get the car we wanted and at the monthly payment we could afford. Actually he was so good we purchased 2 cars from him the same day! Again with the same treatment as with the first purchase nothing less than the best! The staff were friendly and they made my purchase and experience with them wonderful, even when I went into financing, the man I dealt with was very nice, he explained everything and made it easy for me to be on my way. I definitely and highly recommend them!!!

I had an amazing experience from Mark my sales rep to Jeffrey one of the finance guys. They put my fears at ease and just went out of their way to help me get the car I wanted. Thank you both so much.

Had a great experience as a first time buyer to be honest. And from the reviews, one can say the sales department has been doing an excellent job. I think most of the negativity people have of the place is the service department. Never been there so not sure what to say about them though (the service guys I mean).

Son needed a fuse they put car on diagnostic even though they knew he needed a fuse charged 147.00 i was not happy.

This was one of the best experiences EVER!Austin was an amazing consultant. He really was an expert on the matter and found the best possible solution for our family car.In addition, we were called by the OWNER of the dealership. Mr Gordy, had a personal concern for our car. That call was way above what I have ever expected from a dealership.I recommend anyone in the NY/NJ area to take their car to this dealer for service.

Courteous service desk people. Explained what they were doing and when it would be ready. The car was was actually done earlier. They did a nice job washing it as well. Have purchased other products there in the past like tires. Find them all to be very accommodating. The place is neat and clean.

Fast service. My car was in and hour within 30 minutes for an oil change and state inspection. Service writers were friendly and knowledgeable. The service tech also came out to compliment on how good of an upkeep I did on the car. Bought a part from their parts department too. Was greeted with a smile and left with a thank you. One of the best dealerships Ive ever had to deal with. Compass has a customer for life from me!

Staff was friendly and kept me informed with the issues on the car and steps will be taken. Was given an estimated wait time and they were punctual. Also washed the exterior of the car for me when handing it over. All in all great experience

Great service area. Employees are very helpful obviously if you yourself is polite 😊.

Joe great service manager for all your needs. Great staff and owners always there

Came here after my car got totaled had the best expirence. The staff is extremely nice and helpful! My husband and I already agreed that we are going to get our next car here as well! We would definitely recommend this dealership!!

Sammy and the team is amazing, caring, quick, and fair!! He always delivers great service and knows what he is doing on foreign cars. If you need your vehicle repaired, but want to avoid outrageous dealership pricing call him, and they will get you taken care of.

So I bought an older VW with many issues that I love and have been in and out of the dealership many times and never have any issues dealing with anyone, service is either quick or a loaner is provided. This is my first VW and will not be my last and I will continue to come to this dealership.

Every time I have my Mazda 5 serviced through Compass Mazda & Volkswagen, I am relaxed and feel like I am family. They have great service, EXCELLENT CUSTOMER SERVICE, and offer a great deal of comfort when you ask questions and when you are waiting for your service to be done!!! I have no complaints!! I get taken care of, and if you are patient with them they will make sure that your vehicle is in excellent running condidtion so that you will not have any other problems future tense!!!Thank You for your excellent service and comfort!!!The Cabrera Family

I cant say enough good things about Compass Motors. I recently had my VW Passat in for service. My insurance company covered all but one problem I was having with my car. My warranty had expired by one month! 😞 Compass came to my aid and offered advice and in the end it was fixed with only my deductible being paid. My next purchase of a new vehicle will definitely be from Compass. Most dealerships tout how great their service department is when you purchase a new vehicle, however, after the purchase you find out theyre not. Compass proved they are definitely 5 STAR SERVICE! Thanks to Gordie and all of the fine staff at Compass. I cant thank you enough!

I had a very good experience with Compass Motors. I had driven a dozen different cars to test from various dealers and Brian made my decision easy. The whole team was friendly, informative, patient and didnt make me feel pressured in any way. I would recommend them to anyone who is looking for a new vehicle. Ask for Brian. He will take good care of you!

The best car-buying experience that I have ever had. No pressure and low fees. Got a great deal on a CPO 2017 Passat S. Thank you guys!

Compass Motors and their staff went above and beyond in helping getting my car back on the road. Their customer service was absolutely fantastic. The mechanics and service department kept me informed as to progress on a daily basis, and they even sent someone to pick me up at the local train station when my car was ready. By far the best experience I have ever had at any dealership. My only regret is not purchasing my Mazda from them in the first place.

My wife purchased a car from Compass. The car is nice for a reasonable price. The dealership is clean, salesman are accommodating. We were there on a Sunday and its a 4 hour drive for us to get there. Although they had an issue with the engine light, they did fix in a few hours. We just went and shopped while they were working on it. They did provide us with some extras since they knew we came such a ways to buy from them. Overall, very good experience.

Had to stop and buy a new tire after hitting a pothole. They got me all fixed up and back on my way in a short time. Great building nice people.

Dealer was very professional and helpful. Made sure to explain the charges ahead of time so there were no surprises, and even footed the bill for the rental. Will definitely be returning to these guys for any other issues that arise.

Ryan, at the service desk, is a hard-working straight-shooter who addresses the problems quickly and then seeks to get a remedy quickly for the client.On the long weekend, when he was to leave at 3pm, I got a call at 3:02 to still let me know I could pick up my car.He didnt have to go the extra but he did!

My first choice for getting my Volkswagen maintained. Friendly people and quick servicing.

Got a 2018 Volkswagen Golf GTI from these guys. They were great, got straight to the point and made the buying process very easy. Also Rich the finance manager helped me refinance my other vehicle to get the payments down. Great guys went above and beyond from the salesman also named Rich to the finance dept.

Everyone we dealt with at Compass Mazda was great. Greg, our salesman, Rich, the finance guy. No pressure... a great hassle free car buying experience. Got a great deal too on the CX-5. When were in the market for another vehicle, the first call I make will be to Compass Mazda.

Great experience with test drive. Very patient and acomodating. We were cross shopping and not ready to buy, but that did not stop them from going out of their way. Rick was great.

As a first time car buyer, I cannot speak more highly of my experience with Jeremy. It was a stress-free (aside from some self induced anxiety) relatively quick experience! I love my little Mazda3!

I had the best experience at Compass Motors. I dropped my troubled car off with the nicest service manager one day. Then, Gordy calmly, explicitly explained the problems with my car and gave me some options. Ben met with me all day to find the right car to fit my budget and needs! We found the perfect fit and his detail team went to work getting it ready in an hour! Meanwhile, Rich was busy securing the financing and paperwork! I truly felt like I was the only priority oh the day!! I left with a car I love and feeling very valued!! Now Lisa is working to get the plates transfered!! I Love, Love Compass

STAY AWAY FROM SERVICE DEPT.... POOR WORKMANSHIP!!! Just 6 months ago, my wife was stranded in NY and we had them install an alternator for the tidy sum of $900. Just recently while driving, 2 of the 3 mounting bolts for the alternator fell out and in the process of the failure the third bolt broke away along with its’ tab off the engine block?!? Next time have your mechanics torque correctly and use locktite! Unacceptable workmanship creating a dangerous situation!

Had fall service coupon from Compass for minor maintenance special and detailing special. Compass did 70M checkup, oil & filter change and annual inspection ( I forgot it was/would be due); hate when you find out that later that service has over-looked some minor thing that you have to reschedule another service date and time...The detailing special was fabulous; my vehicle generally has to be parked under pine trees, so I had this resin on the windows, roof and side of my vehicle that will not come off in a car wash unless it is very fresh. Compass was able to remove it, the exterior looks 99% like new and the interior was just as good. 5 stars for service and convenience of drop off and notification.

Do not bring your car in for service unless you like wasting time and money. I recently paid $500 to have my door repaired. After picking it up the same problem reoccurred within a week. I attempted to call them, only to have none of my messages returned. This tells me they plan on taking no responsibility for the quality of their work. Very poor customer experience!

Do not bother buyiny any extra packages for free detailing or discounts on servicing. The past 2 years there has always been a problem getting my detailing done. Either they couldnt finish it or had to reschedule it.

Ive now purchased two vehicles at Compass and both experiences were perfect. I scheduled delivery, picked up on time, and was treated well by everyone on the team.I have so far had one experience with service and that too has been pleasant. I used to shop and service in NJ and the personal touch at Compass far surpasses the hurried and discourteous service experiences Ive had elsewhere.

Todays visit wasnt bad but i was there as a result of a previous visit where my wheel locks where tighten to tight..so when I took my car to a shop to have tires replaced they couldnt remove all the locks. So I had to return to compass to take off and mount my 4th tire.. Ive had previous nightmare visits

This place sucks. My car is only 2 years old. They wouldnt replace my fog lights even though the fog lights had a manufactured defect and they got water in them. They kept trying to tell me that replacement was not covered under warranty and that I needed to pay to fix them myself. Dont go here. Dont waste your time they will try to screw you.

We just leased a new Mazda3 from Compass, and it was a great experience. Justin and Rich couldnt have been more helpful. We live in Brooklyn and have busy schedules, but Justin helped us out over email and went above & beyond by picking up the plates from our old car which were at a local body shop after being totaled - super helpful since the body shop doesnt open on the weekend.We looked at one other dealership, a luxury brand, which was a much more annoying experience - they were probably not too bad as dealerships go, but it took way more time to get information from them and their team just wasnt as helpful. It also highlighted how great Compass was - I cant imagine how they could have improved the experience. Highly recommended.

Very professional and prompt. Took care of my tune up and did some factory recalls at no cost to me. They were very cordial and it was an overall very good experience. I will definitely go there again for all my automotive maintenance needs.

I am always treated well when I go in to have work done on my car. They are professional and get the work done fast. The place is always in good shape and clean when I go in and they accommodate me well when I have my child with me.

Stopped in for recall notice; quick service, some friendly reminders and a car wash. Not my normal place for service, but very satisfied.

This place is awesome! Great team, great space, great all around. Id definitely recommend them to anyone, and Ill definitely buy another car from them in the future.

I had exemplary service at Compass Motors. The service guy explained what my service was and how much it would cost. Iwas especially pleased because they have early service hours which had me out in plenty of time to get to work on time. The free car wash was a nice bpnus.

Loved this place. Was not pressured into buying a car like other dealers Ive been to. I bought my new car here.

We had a customer drop off their vehicle at Transtek Auto Repair/Transmission and we were very pleased to find out that Compass Motors was able to warranty our vehicle for the TCM unit. Jeff in the service department went the extra distance and had the vehicle ready for us in two days. Compass Mazda helped take care of our needs so we could better serve our customer.

I had purchased a pre-owned 2011 Volkswagen Tiguan and brought it in for its 90k scheduled maintenance. Jeff and the entire team at Compass Motors exceeded my expectations regarding customer service. I left a happy customer, and definitely think it is worth the couple extra dollars that you pay bringing it to the dealership when service is needed. They go out of there way to do anything they can to accommodate you, and you do not get that at many generic car repair shops. I recommend that go here if you want great customer service. Every time that I brought my car in for services I was offered a ride or a loaner car. They really help their customers. The sales team is great as well. I am thinking about purchasing a new car and if I do I plan to go to Compass Motors if it ends up being a Volkswagen.

After a bad experience with a dealership in NJ ( where I had previously leased 2 Jettas) I had the pleasure of dealing with Jamal Sullivan at Compass Motors. Jamal was very helpful working to put me in a new Jetta. Knowledgeable and professional, no pressure. I highly recommend Compass Motors.

I bought 3 vehicles from this dealership and every experience i have had there is nothing short of spectacular my salesman Greg and my finance manager Rich make the process of purchasing a used or new vehicle simple and painless while also giving you the best deal possible, professional,courteous, and pleasant place to buy your new or used VW 😊😊😊

First let me say I was in the car sales industry for several years. This is how a transaction should be completed. Not only did the salesman listen and show me exactly what I wanted, the finance manager got me a lower interest rate that I thought possible. I cant say enough good things. Thanks again!UPDATE 3/2015: bought SECOND car from Compass. A+ experience all around.

I had issues with my car and I had to get it towed to this dealership and everyone there was so understanding and nice. They did everything they could to help and my overall experience was very pleasant and I felt satisfied leaving

The service was great. The people there are professional and nice.

Beware of Finance Manager, Rich. This guy told me anything and everything he could to sell me a 7 year, bumper to bumper warranty, much of which proved to be untrue over time. Tried calling 3 or 4 times to call him out on his lies but of course never heard back. I will never buy from here again even though the rest of the dealership is decent, and the service lobby has complimentary wifi and coffee which makes waiting not so bad.

I purchased my vehicle from them and wouldnt think about taking it anywhere else for routine services. Professional, concerned and reasonable pricing definitely works for me

Service is excellent. great, friendly staff. I can always count on them.

Nice folks! Beautiful dealership! Excellent Service! What more can be said?

The service department was absolutely fantastic. I work in Fishkill so I needed a loaner car. They had it waiting for me and the service was done perfectly.Great job! It makes driving 35 min to get my car serviced worth it (despite the fact that there is a VW dealership 5 min away from my house). It is important to have a service department that you can trust.

Compass VW is fantastic! I cant imagine the process of buying or leasing a car being any easier, simpler or as quick as it was for me here at Compass. You will be highly recommended to anyone I know looking for a car.

No problem recommending this place best dealership I ever dealt with

My favorite dealership for the past 10 years, always a good deal and nice people.

Went for my 30 day check-up. The service was fast and the employees were friendly. The waiting area was comfortable.

I bought new track tires and wheels for my old Jetta. Gordy was smart enthusiastic and helpful. Compass motors is a great place to shop and get service.

Very helpful with getting the necessary oil and filter for my TDI. Advised on maintenance and when to get phase 2 done for the emissions.

Pleasant experience. Quick and timely service at the expected price.

* 4&1/2 stars, nice place to buy your next VW or Mazda, service department is great, good people

Good service. Jeff is the best

I have been using Compass Mazda for service for the past two years for my Mazda 5. I really do not have any complaints. They are kind, courteous and always willing to listen and recommend solutions. Thank you Compass Mazda!

The service was good clean environment and bathrooms free hot chocolate and coffee nice waiting area

The staff makes it thier business to achieve customer satisfaction .

Jeff at service was extremely helpful

They took good care of the car. Even washed it. Recommended Service and parts supplier

Not all dealerships are created equal, and you should seriously consider letting Compass Mazda in Middletown, NY help you with your next car purchase.In the summer of 2018 my fiancee needed to purchase her first new vehicle, and she really liked the look and driving dynamics of the Mazda 3. I contacted Jeremy Kosteckzo and worked with him to in order to purchase a new Mazda 3 that she was happy with. I warned my fiancee that buying a new car was an awful experience and often times you buy a car wondering if you got the best deal possible (she had only ever driven second hand cars her entire life). Compass Mazda was the first dealership where I felt like the experience was actually enjoyable, and I feel that way months after the sale.Jeremy worked with me for nearly two weeks negotiating price, concerns, and weighing the value of the Mazda 3 (since the new generation was coming soon). I will not mention pricing in this review, as that is subjective, but I will say that I paid an extremely fair price for the vehicle, and within the two weeks that we worked he rarely told me that something could not be done to meet my needs. It took time, and he stuck with me. In the end I came in and signed the papers. Speaking of signing the papers, Rich Besten the finance manager worked wonderfully communicating with Jeremy in order to ensure the deal did not change once it got to his desk. Now, wonderful and finance manager may make you feel a bit queasy if you have purchased new cars before, but Rich actually did an honest job. In fact, when Rich was done finalizing the deal he actually got my APR for my loan lower than we originally negotiated.Given that my fiancee is a heavy commuter, we expected to run out of warranty very fast, and Rich offered an extended warranty. Here is the kicker: we bought the warranty, got home, crunched some numbers, decided it wasnt for us. We called Jeremey and we were invited back to rework the deal no questions asked! They removed the extended warranty from the financing, we signed new paperwork and we left happily!A few months later I decided to take advantage of the great pricing of the Mazda 3 as well, and so I spent a week negotiating with Jeremey all over again, ending with the same happy experience that we encountered during our first purchase. Jeremy worked to find the manual transmission I preferred, worked with me for a great price (and I mean incredibly great), and I took delivery with Rich all over again. I traded a car in with this deal, and Jeremy worked towards the number I wanted by looking at what the car would sell at on competing lots, not by using some bogus site like Edmunds that often produces trade-in values that benefit the buyer. It doesnt end here, it gets better.We have been to the service center for our snow tire installation and basic maintenance since our purchase. They always fit us in, sometimes last minute. The best part? Jeremy often stays involved with my service experience. At times, when we were going to get services, Rich or Jeremy would ask how the car and the family is doing. Sometimes Jeremy would speak to service while my car was being worked on, and when it comes time to pay at service I would get an explanation from Dan Pietrovito (a service advisor) that since we have given them such great business they were giving us a little labor cost break.To sum this giant google review up, we made two car purchases at Compass Mazda in Middletown, NY and the experience completely contrasts any other experience I have had at other dealerships. We were treated with respect, I was able to make the deals I wanted, trade-ins were based on dealership used car market values and not some online site like Edmunds, the finance office experience was great, and Jeremy and Rich stay involved in my service when I visit the dealership.Rest assured we will continue to work with Jeremy and Rich with future purchases and I can recommend, with high praise, that you seriously consider visiting this dealership if you are in the market for a Mazda or Volkswagen.

Very professional staff. First rate experience buying a pre owned Mazda CX-5!

Took my Mazda 6 for air bag recall and a tune up including a tire rotation. Car gets serviced i pay 450 buck for everything, not too bad im thinking. Next day we drive to NH 300+ miles. 250 miles in we get a flat tire. Inconvenient but it happens. Im able to REMOVE MY LUG NUTS BY HAND. Let me repeat that I WAS ABLE TO REMOVE MY LUG NUTS BY HAND. I get the tire replaced by a tire place in NH and they tell me unprompted that the lug nuts on the OTHER Side of my car, the side i didnt touch all had the same problem their tech was able to take the other lug nuts off on the other side of the car by hand as well. When i called Jeff in service to inquire about their tech who clearly shouldnt be anywhere near tires, Jeff informed me while second guessing what i was telling him that he didnt want to second guess me but that probably didnt happen. LIke i had undid all the lug nuts on the car drove 250 miles and then called him the next day to tell him they messed up. Nope thats NOT what happened Jeff, youre people couldnt be bothered to check their own work and my gf and i were lucky enough to get flat and not have our tries fly off at highway speeds. If I could give 0 stars I would. We were planning on upgrading our 10 year old car too with another Mazda but Ill tell you where im NOT going to buy. Compass Motors. 0 Stars and Jeff at the service desk is a dick.

I purchased a 2016 Mazda CX-5. I was very happy with my salesperson Jeff. He was personable, helpful, knowledgeable about the vehicle and treated me with respect. I made it clear what my purchase parameters were and he respected that and there was none of that Ill have to check with my manager back and forth nonsense that makes everyone hate car dealers!! I made it clear I had an online price from another dealer but that I would prefer to do business locally. I asked for his best price and he gave it to me and it beat the other place, hence my decision to purchase from Compass. I was also pleased with the whole financing process and the speed with which my car was made ready. As a side note, I stopped back the next day because something was not working properly (I thought!)and Jeff wasnt there but another salesman very graciously helped me figure it out and did not make me feel like a moron when he explained what the problem was!! Definitely an overall positive shopping and purchase experience.

I had a great experience, German cars are fun to drive. For some funny reason Greg is silly, he thought I just got out of prison.

The sales experience was non existent. I ended up buying the vehicle at another VW dealer. I do have to say that their service department is superb. I dont know if Ill buy a car there in the future but I will definitely get my service done there.

I’m going to keep this simple but vw if Middletown has been my best experience since owning a newer vw than I had. I didn’t even buy my car from Middletown vw, I bought my car from white plains vw and after dealing with Middletown vw I could tell thier service was way better. I’ve dealt with John a few times now at the service desk and I just want to say that he understands customer service. He takes time to talk to you and pays attention to what you have to say. He’s consistent with following up on phone calls and explains things clearly. Middletown vw is lucky to have an employee like him. So far my experience with Middletown vw has been positive, my cat is actually getting serviced now and I feel comfortable that they care about thier customers and they care about the work they do on my veichle.Steve S

Great team of employees. Will use again

Quick. Easy. And Honest services!

Extremely pleased, honest, very helpful and always go above and beyond. Wouldnt go anywhere else

I have purchased many vehicles in the past and I can attest that Compass VW is at the top of my buying experiences. I live 2.5 hours away and the Sales Manager, Jamal, not only had a vast selection of pre-owned TDIs to offer he also narrowed the list to 3 potential best fits while I was en route. Compass VW also has high standards when reviewing vehicles to determine if they are worthy of being Certified Pre-Owned. I wound up purchasing a CPO 2013 Passat Premium SEL TDI. There were no hidden fees or aggressive dealer add ons. They even held the vehicle for two weeks due to travel/work logistics. I will always consider this dealership first and will graciously recommend them to all my friends. Thank you Jamal, Steve and Gabrielle, you have all earned my future business .

We recently made a Purchase from Compass motors. Purchased our first Volkswagen Passat tsi. My husband and I had a very pleasant experience. The car salesman Shawn was very nice, Funny and down to earth. He walked us through all the bells and whistles of the car. He Knew EVERYTHING about the car. The guy knows a lot about Volkswagons. Not a fly by night salesman just starting the job Or someone trying to make his commission. The loan manager was very nice as well. He made sure all our questions were answered and even helped lower prices on some of the extra packages being offered. When papers were signed he came back in the room with a bottle of wine and shook our hands. Other car dealerships in the area do not compare to this place. If you are looking for a Volkswagon check out Compass. You wont be disappointed. 😀

Friendly staff and generally positive experience. However, I experienced problems with the car battery after being told that it was tested and in good condition at a regularly scheduled service. Replaced the battery elsewhere and all has been well ever since. It was a waste of time and energy not to have had the problem confirmed by Mazda at the scheduled service.

Amazing service! Warren and Rich made the process incredibly easy! A+++