user
Gold Watch Co
36 NE 1st St, Miami, FL 33132, United States
Appearance
Gold Watch Co

Comments
Ti
Review №1

Terrible experience. The seller send me defective watches which is not as described. Stop moving Rolex watches after 10hrs? That was my first and last purchase from this seller. Will never recommend. Instead of, spend a couple thousands more and get your genuine ROLEX watches from the OFFICIAL Rolex store. At the end - after 3 days trying to set it up and understand whats going on returned the watches and have been charged for 10% fee ($1000). Seller says Watches have been worn. Of course they were worn - 3 days. Great job GOLD WATCH CO!!! KEEP IT GOING!!!

Jo
Review №2

I have been buying and selling watches as a hobby for over 15 years I typically spend between 5 and 50K. Moshe has provided me with the best price, most professional service, rocket shop fat delivery and amazing attention to detail. As an amateur collector I stay informed but the real value is in the details. I have never met a professional that understands his business as well as Moshe and Gold Watch Co. 1st class all the way. My next AP, Rolex and BP will be procured by Moshe, our last purchase was a new Rolex Sub 41 and a James Camron. Couldnt be happier.

ja
Review №3

Great experience purchasing my yachtmaster ii from gold watch co……. Great company to deal with! Quick transaction and overnight shipping, doesn’t get any easier. Very satisfied!Thx again Moshe

Vi
Review №4

2 watches bought. 2 very positive experiences. Hence the 5 star rating. Very efficient customer service. Thanks Sam!!!

Br
Review №5

I have purchased several watches from this company and every experience has been great. Trustworthy and reliable. They have great prices and you get what you expect. No surprises. Highly recommend!

ho
Review №6

BEWARE !!!!!THESE ARE SCAMMERS AND CON ARTISTS DEALING WITH TOUVIA(the manager)BAIT AND SWITCH PRICING. FATHERS DAY IS COMING UP I WANTED TO PURCHSE 2 ROLEX DATEJUST’S THEY QUOTED ME PRICING ON TWO OF THEM APPARENTLY “discounted” LAST FRIDAY AND 3 DAYS LATER SOMEHOW THE PRICE WENT UP AND ADDITIONAL 1,000 to 1,200 each piece SHAME ON YOU FOR DOING BUSINESS THIS WAY I SINCERELY HOPE “BBB” GETS INVOLVED I WILL BE CALLING THEM PERSONALLY I SWEAR UPON THAT!!!

Sa
Review №7

As a seasoned luxury watch/jewelry buyer, I have dealt with countless dealers who cannot match the quality of service provided by Moshe. He is honest, generous, trustworthy, and a real privilege to experience. His level of customer service is UNPARALLELED. But don’t take my word for it ;) Look no further than Gold Watch Co.

Ke
Review №8

Excellent experience with Moshe on purchasing Rolex Explorer I. Very professional. Watch was unused just as described. Most importantly it is running accurately to approximately +2 seconds/day. Look forward to more purchases in future!

Wa
Review №9

This company is fraudulent they sold me a fake Rolex

Za
Review №10

Excellent customer service from Dennis and Sam on my Rolex Daytona purchase. They offered a very fair deal and I had the watch within a couple of days from start to finish. Thanks again!

An
Review №11

I had such a great experience with Gold Watch company . I was very nervous on making such a big purchase but Moshe helped me and really made me feel comfortable . I will definitely use them again in the future .

MJ
Review №12

Moshe, Dennis and Sam have all been a pleasure to work with! The quality of the products are excellent and the service is “world class.” I highly recommend Gold Watch Co!

E
Review №13

Bought a 2019 Rolex OP 39mm directly from Moshe. Great guy, no BS. After getting off the phone with him, he sent me over their wire instructions, which I sent out immediately. He wrote me back 2 days later saying he received the funds and would send out the watch next week. Called me the following Monday and provided a next day Fedex tracking number. Received everything exactly as expected with about 1 week turnaround time from first call to receipt of the watch. Would highly recommend these guys.

An
Review №14

I wanted to take the time to post a very good review for this company because I think it is so important to be able to trust an honest company like Gold Watch Co! They were very easy to deal with, great service and Tovia’s service is second to none! He was a real pleasure to deal with and I so look forward to doing business with both him and Gold Watch Co in the future! I highly recommend doing business with this company!

Jo
Review №15

Excellent communication and very fast delivery. Moshe was great to deal with. I would definitely buy from this seller again!

Jo
Review №16

I was having trouble purchasing a Rolex through Amazon when I reached out to Moshe very helpful, and took care of me right away I literally got my watch the very next day take it I live in Oregon thanks so much for the amazing customer service.

mi
Review №17

I had a wonderful experience buying my first Rolex. I asked my local jeweler to find me a new or almost new Submariner. Three weeks later no luck. I rolled the dice on buying online and Gold Watch Co in Miami exceeded my expectations. Moshe was quick reply to my emails and didn’t rush me on the phone. They shipped it the same day they received payment and I’m happy. This was my first but it will not be my last. I will definitely buy from Gold Watch Co. again. Thanks Moshe.

Ho
Review №18

Moshe is nothing short of spectacular. This company knows how to treat their customers. Whether in-store, over the phone, or via email, Gold Watch Co. makes you feel like you are their only customer.I could not be more appreciative of Moshe and the Gold Watch Co.’s staff.You have a customer for life!Special thanks to Moshe for making my luxury jewelry buying experience second-to-none.

Gu
Review №19

Got a Rolex from Moshe, impeccable customer service and great looking watch, showed up as described.Will definitely do business with them again.

Mi
Review №20

Woderful quality and service, Moshe was a great person to work with. I have bought two watches over the past 10 years and nver been disapointed, you will not be either.

Ko
Review №21

Tovia Giffen of Gold Watch Co recently assisted me with the purchase of a new, Rolex GMT-Master II watch. My shopping experience was nothing short of positive. I received the utmost professional and courteous service and my watch was shipped over night (as promised) and the item was exactly as described. Buying a multi-thousand dollar watch online and from a company you are not familiar with can be a gamble at times. Im glad I took a chance with Gold Watch Co and came out a winner.- James in Jersey

Ka
Review №22

This is actually 4.5 stars. I received the watch I ordered quickly. I was disappointed to see that one of the links was not secured. I took the watch to Rolex in Beverly Hills for evaluation where they confirmed authenticity and fixed the link. Moshe and Dennis were very acommodating in providing options to make sure Im happy with my purchase and refunded me the cost of evaluation. Their customer service is great and would not hesitate to purchase from them again.

Jo
Review №23

ABSOLUTE BEST EXPERIENCE. As a business owner myself, I know how important it is to provide excellent customer service as well as provide an outstanding product. Dennis Gold delivers in spades - the watches are absolutely MINT condition with all the associated Rolex paperwork. This is not the first time I have bought a watch from him, neither will it be the last!! THIS IS THE BEST ROLEX DEALER YOU CAN BUY A WATCH FROM. PERIOD! CUSTOMER FOR LIFE!

Jo
Review №24

Super easy to deal with and exactly what was advertised. Moshe was a pleasure to do business with and I would recommend anyone to Gold Watch Co. Thanks for a quality product at a fair price.

Ja
Review №25

One of their watch listings was blatantly inaccurate. It claimed a diamond bezel was factory when it was in fact a custom diamond bezel. This is not honest.

Mi
Review №26

Clicked the “buy it now” button on chronos24 and was told to pay on the purchase link. When I followed up with them, I was told they wanted to raise the price of the watch. There’s plenty of watch hustlers in the seybold building. This one definitely acted like a scammer. I’d go elsewhere

A
Review №27

Dennis was a great help and had excellent communication throughout the process.

Je
Review №28

These guys are awesome! I sold them a Rolex and bought a new one and what a great experience...had issues with shipping of my Rolex to them and they totally followed through in spite of the issues created by the shipping company, which was no fault of theirs. Buy/sell/trade with confidence!

Gr
Review №29

I will have to admit ordering an expensive watch over the Internet was a little scary. However, the watch looked good on their website and the price was competitive so I pulled the trigger. I am very pleased with the watch, it arrived in very good like new condition and had been recently serviced. I took the watch to my local watchmaker for inspection and everything checked out. The watch was short one link on the bracelet but Dennis took care of it and sent me another link. I will definitely look at using them again in the future.

Ta
Review №30

Very poor service.

LA
Review №31

I have purchased several watches from Gold Watch Co. Tovia is great! They always deliver exactly as promised. I could not be happier with them.

BR
Review №32

Can purchase and be assured seller will make things right.

Ja
Review №33

Dennis is the Only Watch Dealer I will Buy from.TOP QUALITY WATCHES! -TOP QUALITY SERVICE !

Ro
Review №34

I bought a Rolex date/just a few years ago.Recently I called and asked for a gold link. I spoke to Tovia he graciously sent me the link free of charge.Great place to do business.

Jo
Review №35

Luxury service thank you Dennis and Tovia very professional!!!!

La
Review №36

Thank you Tovia for your assistance with purchasing a fabulous top of the range Rolex at a great price. Exceptional service and will be back, no hesitation in recommending this company, first class service and customer service.

ni
Review №37

Purchased the PP 5135. Watch had issues. Comm was lighting fast and all issues were 100% taken care of. Love the watch wear it ever day. Nick Va Bh Va

Mi
Review №38

I bought my Rolex Submariner a few months ago and on a recent trip to Vegas, the watch lost its seal integrity. Moisture got into the body and I immediately took it to a Rolex dealer at the Wynn Casino. The watch was dried and cleaned but I was advised it would need a full overhaul. After returning home I contacted Deniss in the sales department at Gold Watch Co. He said the watch was covered under the 1 year A to Z warranty. I was sent a prepaid shipping label and promptly returned the watch to the service department. The Gold Watch Co sent the watch out for a full overhaul and at my request, replaced the dial for free. There are so many jewelry stores where you can buy a high end watch but will they stand 100% behind their warranty. I can tell you from my experience with Gold Watch Co, customer service is at the top of their list. Because of there dedication after the sale, they have earned a customer for life. Thank you Deniss and the Gold Watch Co. I look forward to my next purchase!

Co
Review №39

I worked with Tovia at Gold Watch Co to craft a deal around a 39mm Rolex Explorer that I found on Chrono24. This is the latest addition to the Rolexs in my collection, and I cant say enough good things about the service. The price was amazing, plus I also received the appraisal for insurance on the deal without asking. I am a known seller on eBay for luxury products, with 100 percent feedback from customers, and I would recommend Tovia and Gold Watch Co for your next purchase of a Rolex timepiece. Thank you!

Ma
Review №40

Dennis was swift, fair and patience when my wire transfer was delayed .Watch was flawless and as describe.Good experience .

T
Review №41

Great place to buy watches. Great Service and communication.

H
Review №42

I thought I could rely on this seller because of so many good feedbacks, but it turned out the worst service and product I have ever had.I purchased a Rolex watch in November 2013 for on and off occasions. At first, it arrived with the leather band placed in wrong ways. I paid thousands for a luxurious watch, but then the leathers were placed in an opposite way. I send them a message, but all they could do was that I had to go to any repair store to fix it and send them a receipt. I really did not like the way they handled, but decided not to bother. Anyway I did it, but never sent them a receipt.Secondable, the watch that I hardly worn was completely out of control 5 months later. The minute hand ran late initiatively and then the hour hand stopped. The watch couldn’t keep the time correctly and I couldn’t wind up the watch at all. I sent it as they told me to do and it took more than 15 days. They never explained me what caused dysfunction from the beginning through the end.After the repair, they sent me back the watch with the leather bands placed in wrong ways again. Is it a joke?I tried to resolve the issues with them. However, they have never ever been willing to do. Actually I feel very offended by the way they treated all situations. Because of inappropriate services and the poor quality of product, I cannot leave a good feedback. I cannot recommend this seller to anybody.

Te
Review №43

Hands down, do NOT go anyplace else to purchase a pre-owned Rolex! I did extensive research for almost 2 months on the Internet and in person, and after all was said and done, I decided to buy from this store. What an incredibly awesome experience! They were extremely fair and when I picked up my Yachtmaster today, it absolutely looked brand new! Kudos to my salesman, Sam Edwards, who was just GREAT! I will certainly be recommending Goldwatchco to anyone I know that may be in the market for a pre-owned Rolex.

Zo
Review №44

I had a horrible experience with Gold Watch Co. My 32nd birthday was around the corner and my mother wanted to buy me a Submariner two tone blue which they claimed they have in stock. I was told by Dennis on june 10, 2015 that they have several of those in stock and they will have it polished and ready for me for pick up on the 11th of june. I called on the 11th to ask about what time should I come in to pick up my watch and Dennis said the man who polishes the watches is too busy and I will have to wait another day. I said fine and finally today I called them to make sure the watch was ready. I live in Ft Lauderdale and didnt want to drive to downtown Miami unless I was sure the watch was ready. I was told by a extremely rude salesman by the name of Tavio or Taviar that the watch has been sold yesterday. I asked why they would tell me they would have the watch and then go on to sell it yesterday even though Dennis had committed to selling the watch to me and I had even offered to put a deposit on the watch. Tavio/Taviar told me if im a serious buyer I need to come into the store and hung up on me. I called the Manager Sam and he did apologize and said he will give me a $50 discount for the Inconvenience.I work in sales and I am shocked at how this company operates. I would recommend everyone to stay far away from a company whose salesmen treat their customers in this manner. If they are like this before the sale then you can only imagine how you will be treated after the sale.My suggestion for the management and owners would be to keep trained and professional Sales Consultants who make decent commissions on every sale so they can provide better customer service and the company doesnt lose sales and receive bad reviews because of their behavior.

Re
Review №45

I had a horrible experience with Gold Watch Co. My sons 32nd birthday was right around the corner and my son wanted to get a Submariner two tone blue which they claimed they have in stock. I was told by Dennis on june 10, 2015 that they have several of those in stock and they will have it polished and ready for me for pick up on the 11th of june. I called on the 11th to ask about what time should I come in to pick up my watch and Dennis said the man who polishes the watches is too busy and I will have to wait another day. I said fine and finally today I called them to make sure the watch was ready. I live in Ft Lauderdale and didnt want to drive to downtown Miami unless I was sure the watch was ready. I was told by a extremely rude salesman by the name of Tavio or Taviar that the watch has been sold yesterday. I asked why they would tell me they would have the watch and then go on to sell it yesterday even though Dennis had committed to selling the watch to me and I had even offered to put a deposit on the watch. Tavio/Taviar told me if im a serious buyer I need to come into the store and hung up on me. I called the Manager Sam and he did apologize and said he will give me a $50 discount for the Inconvenience.I work in sales and I am shocked at how this company operates. I would recommend everyone to stay far away from a company whose salesmen treat their customers in this manner. If they are like this before the sale then you can only imagine how you will be treated after the sale.My suggestion for the management and owners would be to keep trained and professional Sales Consultants who make decent commissions on every sale so they can provide better customer service and the company doesnt lose sales and receive bad reviews because of their behavior.

Ge
Review №46

Dennis was a huge help ordering my new Rolex! Great customer service and quality!!

Da
Review №47

Thank You!

Ro
Review №48

Number 1 in Rolex

Information
71 Photos
48 Comments
4.4 Rating
  • Address:36 NE 1st St, Miami, FL 33132, United States
  • Site:http://goldwatchco.com/
  • Phone:+1 877-503-4055
Categories
  • Watch repair service
  • Watch store
Working hours
  • Monday:10AM–5PM
  • Tuesday:10AM–3PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:10AM–5PM
  • Saturday:10AM–5PM
  • Sunday:10AM–5PM
Accessibility
  • Wheelchair-accessible entrance:Yes
Similar organizations