I went for an oil change and came out with a patched tire! I was unaware that there was a nail in my tire until they informed me while doing the oil change so they patched it up. They were quick and efficient. Fair prices. Would come again.
Where do I begin?First, the communication is not even acceptable for the Stone Age. I called the number listed which was the wife. Throughout the nightmare of having to deal with her husband’s aggression and impatience my calls went unanswered on many occasions or sent to voicemail. EVEN when she was the one to instruct me to call back at a specific time!Secondly, the prices?!? I was charged not one, but two different diagnostics fee of $129. Which would’ve been fine had it been a full on diagnostic. Instead I was charged a separate diagnostic fee for each issue that came up!The first issue was simply a dead battery. I essentially paid $129 to have my battery recharged! Something that’s done for FREE at any auto store! Afterwards the mechanic saw the check engine light was on. He said he wouldn’t recommend me driving the vehicle that way and would need to check it. He charged me ANOTHER $129 just to read the codes! I was in disbelief.Thirdly, On top of the BS fees the complete unprofessional manner which they conducted themselves the whole time was mind boggling to me. I brought the vehicle in on Monday evening. Tuesday around noon called to check in was told it would be latter that day before they got to and to call back then. Called back, and finally after 4 or 5 attempts the wife and answered and said they were short staffed and it would be Wednesday morning. Called in Wednesday morning was told it would be a couple hours and to call then. Called after couple hours and again after multiple failed attempts got a hold of the wife. She put her husband on three way. He was upset because I was rushing him. Told me it was the battery, they recharged it but there were other issues and I would have to pay another diagnostic fee. After agreeing was told to call in the afternoon for updates. Afternoon comes, calls got ignored. Thursday around noon I called in and finally they answered and said it wouldn’t be until the afternoon before they got to it. Of course in the afternoon they said they couldn’t get to it and to call in the morning. By now it’s Friday and all they have done in the past 3.5 days is charge my battery up. I go in in person as I need to get on the road as I was driving back home from out of state. Husband is furious because “I am impatient”. I, the customer who has been waiting for 3 days, had to be the one to calm him down.We talk things through he says to come back in a couple of hours. I do so and he gets upset again because it’s too soon and I’m rushing him. He’s angry and being very rude. At that point he says he’s “done some work” but hasn’t had time to test drive the car. I can leave it over the weekend for him to finish up whatever it needs and test drive it or go somewhere else.At this point it’s already Friday afternoon and most mechanics are closing soon. I decide to cut my losses and get the heck out of there. He charges me for random work, and two diagnostic fees and the of course the check engine light is on. The AC is no longer working, and the car is shifting weird. I find another mechanic drop off the car. They call me back 30 minutes later telling me the issue was transmission fluid and A.C. fuse.... didn’t even charge me.As for Lucy, I’m sure that name must be short for Lucifer. Dealing with them was nothing short of hell. Good luck to anyone who isn’t a Spanish speaker and has to deal with this business.
The staff here is awesome!! I always take my car here because of the outstanding service they do . Would definitely recommend.
Always quick, put you back on the road without that mechanic drama trying to oversell you repairs and parts you dont need. Been a customer over 2 years!
I was buying a used car in the area. I took it here to get a full inspection done. Alex met there. Awesome team and very responsible mechanics. Truthful. They told me and showed me everything without bias. Thanks for the team.
Great Prices Great Service. Very trustworthy nice mechanics!
Fix my car today no problem. He include parts and labor and also a no hassle to check out your car. Customer service is great the work is great and I got my car back the same day.
Its been a good week for five-star reviews. hovson tires is no exception. they were honest, respectful, fast, patient, and kind while putting new tires on my car and changing her oil. i knew i needed an alignment (i tend to hit curbs while parallel parking) and it ... came up ... no pressure ... and so i bit. four goodyear tires, oil change, alignment (parts and service) for $400 out the door? you arent going to do better, especially at 5:30 on a friday night.
Great mechanic shop.try them. Good service reasonable price.
This place is a rip off, not professional at all, dont recommend!
BEWARE!!! Although they may be able to make minor car repairs, if you value your car DONT LET THEM TOUCH YOUR ENGINE...a perfectly good Kia Sorento went into their shop for routine maintenance to change a timing belt and less than a month later the car BREAKS DOWN WITH SERIOUS DAMAGE TO THE ENGINE. I was told that there was no garentee because I brought a timing belt kit which is what their claiming caused the problem but the truth is that THEY TIGHTENED SOME ENGINE BELTS TOO TIGHT causing a sensitive engine bolt to break (crankshaft pulley bolt). Of course they denied this and claimed that the new belt tensioner was defective and caused the problem.When THE CAR BROKE DOWN ON THE ROAD you could hear something loose, broken churning around in the engine before it died.At their shop the mechanics have a poor command of ENGLISH which only made trying to resolve the matter that much more difficult... AGAIN IF YOU VALUE YOUR CAR YOUD BEST GO ELSEWHERE!!!
Got my blinker light fixed for a very good price. They worked on my car -immediately- and I was in and out.
Very good. Professional.
Marvin, the chief mechanic and ligia his wife are the best in customer service. Fast and friendly staff. Honest people.
True professionals! Super friendly and efficient. Recommended!
Great customer service. Very professional, Understanding and Patient. Wonderful business and the owners are very respectful people. Thank you Lucy !!!
Omg these guys are the best ever since I got this truck I been taking it to them when I pull up they wsill stop what they doing come to you and you let them know whats going on they are the best and mrs.Lucy is so sweet 😚😚😚
Very nice people and work
Lucy is very kind and helpful person
Good work
Very well
Very good service. Economical and effective I made an oil change to my car and the brakes. The car looked great.Service was excellent. super friendly and they speak good english. They have good prices and they work fast. 100% recommended!
Very friendly and respectful staff as well as professionals in their work.
Excellent