Went to get a mani/pedi while on vacation in Miami. The woman cut me twice while cutting cuticles. The next day I developed an infection. Four days later my husband went back to tell the owner what happened and showed him pictures of my infected thumb. The guy was defensive and not very apologetic. Instead of giving my husband an immediate cash refund, he made him wait there for a half hour saying that “he had a new system” and was trying to figure out how to do a refund. Eventually, we got the refund minus the $10 tip. The owner made a bad situation worse by not accepting responsibility immediately, apologizing, and giving us an immediate cash refund, which is what we would have done as business owners ourselves. I would not recommend this salon to anyone.

I love this place! They are prompt never have to wait and they take full precautions with Covid!Dunia is my gal tho she does amazing work, very professional and beautifully done! I will always book with her.Only downside is pricing. I think its very expensive for the fills on my nails. I get a gel fill with a design on 1 finger and a simple pedicure and its now over 100 dollars every time.

Been going here off and on for a few years. Very convenient location near Brickell. Free parking. Clean and friendly. My acrylic nails with gel usually hold up quite well going here, close to 3 weeks. Just went back as I had a polish chip after about a 10 days and they fixed it free of charge. Specific nail techs are important wherever you go so if you find one you like keep scheduling with that one. Would certainly recommend!

My first time going to them. I showed up without an appointment but they were very friendly and very professional. I got my previous acrylic removed and got gel on my nails. My nail tech was awesome.

I have been a customer with Neo Nails for at least 2 years now, and even though the quality of the service is good (most of the time - I’ve had some issues before), as of recently there has been a serious lack of professionalism.I have experienced TWICE having my services cancelled the day of even though I was scheduled for more than a week in advance. They use the excuse that the technician had an emergency and isn’t able to complete the service. When telling them I do not have a technician preference and that since I’ve been booked for more than a week they should be able to move things around and accommodate my service, they say no one else is available and that they do not know the order in which services are booked therefore not giving me any preference whatsoever over someone who might’ve only booked their service a couple of minutes ago. This is so frustrating considering I have a tight schedule and have to move things around to be able to get my nails done.At a salon where acrylic refills costs $20, you would expect these kind of issues. But for a place like Neo Nails where services are more expensive, not only do you expect better quality you expect better service as a whole…

Horrible horrible horrible.. they took my Debit card and never gave it back. Worst experience ever!!! I asked for a full set and in the process the lady put most of my nails on crooked. I asked her to fix one of them politely with out making it an issue and she replaced it and it was still a mess, at this point I was ready to leave and didn’t care if she finished the job. I remained calm as she finished my nails. When it came time to pay the owner/manager or staff asked if everything was ok and I again calmly explained the situation to where he replied we can give you points for next time. Right after I pay he hands me my receipt but not my debit card. When I called as soon as I realized I told him hey I didn’t get my card back he replied “its probably in the corner of your car seat”...What a lack is professionalism he didn’t even make an attempt to look. So disrespectful and embarrassing I will NEVER come back and you shouldn’t either this place is HORRIBLE.

Horrible experience. Have gone there multiple times before and had a great time today was a shame. Cried when I left. Booked an appointment for dip with tips and nail design. Lady told me she can’t do any nail design I showed her even extremely simple ones. Ended up getting plain nails. She explicitly told me she was in a rush, not even time to get up and wash my hands, used a napkin to get off the dust. Asked me to compare the shape and length of nails on each hand myself as this is “teamwork”. Started appointment 15 min late. Currently detaching the nail tip glue from my fingers. Staff was nice but explicitly told me they were short today. So sad with how they came out.

Horrible experience.I had a manicure and pedicure done with Katyuska, and got a real bad infection. This place is not hygienic.I do not recommend this place to anyone.

This is a nice place but the owner is very rude, at least he said he is the owner. I’m a regular client at this place because it’s near to my work place, but I also work with clients so if I have a customer sometimes I’m not able to make it to the appointment, anyways I always call and reschedule or cancel the app if turns imposible for me to show up. By the ways this unit happened twice, but today I was trying to reschedule the appointment and the person that answered the phone was extremely rude and disrespectful to me. He said that he didn’t want to take my appointment and hang up the phone on me, I called again to let him know that he is very disrespectful and he needs to respect me because I’m taking my business to him, I work in sales and the customer service is really important this Days, because there is so many competitors out there, so when I called again he tried to talk over me and hang up the phone on me once again. I definitely don’t recommend this kind of place and experience to anyone and I will post this review everywhere I can so my friends never chose to go to this place! 👎👎👎👎👎👎👎

Overall the technicians are nice which is why they’re getting a 3 but $49.00 for a regular mani pedi that has my nail polish peeling off the same day is NOT WORTH IT, I don’t care how nice they are, literally got these done today, the polish shouldn’t be peeling off.

I was taken right away with no waiting. My technician was Mildrey. She was very gentle and polite. She did her job very fast, however she was also thorough. In only two hours I left the salon with perfect French gel pedicure and manicure. I loved everything, will come back soon.

The owner of this salon is extremely rude. I spoke to the lady in the front desk for an am appointment at 9:59AM. She said they had availability. At 10:08 a man calls me while I’m pulling up to the location saying he may not have time to do the full service because they had another appointment at 11:15. I said to him that is fine because because I needed to leave by then (I would have been fine with just mani or pedi and I would have returned for the other service if necessary). He interrupted me and was incredibly rude. I told him I was arriving and he hung up. When I arrived to the salon I insisted to speak to him for his unprofessional behavior (I also wanted to make sure he wasn’t going to be the one to do my nails with that attitude, I didn’t know he was the owner). They told me his name was Orin and he was the manager. He came out the office and clapped his hands at me as if I were an animal saying he would not provide me service. This man is extremely unprofessional and doesn’t know how to handle clients. I would have been a loyal customer since I live down the street from this place, but I will not support someone that has no decency when it comes to communicating with people. Scrolling through the one star comments I see there are a lot of complaints about this same man. There are so many businesses that offer the same services for less too, I will definitely be supporting another business.

First time coming here and they gave me exactly what I was asking for! She was so precise and had really good attention to detail and made sure I was happy throughout the whole process. My only downfall is price, the full set is $55 which isn’t bad but an extra $15 for coffin (when they use coffin shaped nail tips) and $10 for length when that wasn’t disclosed was a little frustrating. But all in all I love my nails!

I made a appointment for a gel mani 5 days before and on the day of I got a voicemail saying they had to cancel. So I called backed and they said they didn’t have time for that kind of service at 4 so I was understanding and said okay then just a pedicure they said okay but when I left I got a rude and loud call from the owner saying that I still had a 4 o’clock appointment which was weird cuz they told me that it was canceled and the owner just made it sound like I was lying which blew my mind. Not going back, I don’t need someone calling me and attacking me over the phone.

This is the shape I asked for ... and this is what I got.+ my nail tech had major attitude, I could tell she just wanted to be done with me already.Owner could care less when I told him.This is how this place treats people.

Clean and amazing staff. Def recommend going here for everything nails feet eye brows! Amazing prices

Dear reader,I regret to inform you that Neo-Nails will never, ever see my familys business going forward. My wife and my mother-in-law have been regular clients of this establishment twice a month for two full acrylic sets, hands and feet, for years now. Today, as my wife called to make an appointment, the OWNER of the business, a rather unpleasant gentleman with complete lack of tact, client service skills and telephone etiquette hang up in her face saying that he no longer wants her business. After calling back, no explanation was given and the misogynistic rant by the OWNER continued. As this is his private enterprise, he absolutely has the right to refuse service to anyone, what he does not have the right to do, however, is disrespect a WOMAN. Period. Full stop. As a Cuban immigrant to this great country, my wife is quite familiar with such disrespect in the country of her birth, it is rather unfortunate that yet another immigrant had to be the one to remind her of her previous life. Please consider this incident prior to giving that establishment your hard earned money. I dont believe they deserve your business

Googled them and walked in and they treated me like royalty from arrival. I got a pedicure and a gel manicure. I loved the techniques, the precision and the attention they put into their work. My nail tech (blondie) was exceptional and her co workers were really funny and accommodating. Ill be back when Im in Miami. She didnt speak English but Im bilingual so this wasnt a problem. Loved it and for liking the page I got a free gift on leaving. Really nice crew here and the free mimosas were awesome. The place is pretty too. Chic!

I was a faithful client of theirs for almost two years. Today I called and was told I had an appointment at 6:45 by one of the admins, usually they would take name...so I did find it strange when she didnt register mine, however I know that they can register you with phone numbers so I hung up and didnt bother to call back. When I arrived the manager checked me in and stated that I was early for my appointment I told him I was scheduled for 6:45 but would wait. When the nail tech came she realized I wasnt her client and indicated this to the manager. The manager/owner called me back to the office and stated I did not have an appointment, he then asked if I wanted to wait until a spot was opened or if I wanted to reschedule. He never offered any apologies and kept on stating that he cant override the system. When I asked if the miscommunication would be addressed with the admin person and if any considerations would be made he then said that I will have to reschedule. I then asked if I can have an appointment for the following week and asked what time they will have an opening he implied I was rude and frustrated, however if he was sincerely sorry or offered an apology other than this was just a miscommunication that he would not be able to rectify then maybe I would have been less frustrated. I literally rushed home from work to be there, waited 20 minutes after he himself checked me in for my appointment. He then proceeded to state that he would no longer book me. I told them I wanted to cancel my point system and the reminders that they usually send out, the manager then stated that he wasnt able to do that and it was through another company and to google it.Very unprofessional would not recommend them and my gel polish which I had placed prior only lasted 1.5 weeks of my vacation. Usually my polish lasts about 3 weeks while Im at work. I was utterly disappointed by the way he handled the situation and I will certainly never be returning. While trying to cancel my registration and point system he specifically instructed the lady at the front desk to not schedule me or rebook me. The lady tried to help but I told her I wanted no further interactions with that place. Lets just state that I would be taking my nails somewhere else...would not recommend it given the treatment to a loyal customer.

Really bad customer service. They called and cancelled my appointment an hour before which was fine. But I rescheduled for the following week and when I arrived I was told that I called that morning to cancel the appointment and they couldnt take me. It was obviously a mistake on their end but instead of owning up to it, I was made to feel as if I lied about canceling an appointment. I would have understood that they made a mistake but the guy was so rude and accusatory. I see that a lot of people have had similar experiences so I think that they just cancel appointments and then make up an excuse when you get there. I left work early and drove all the way there and didnt get any apologies. I have been going here for a couple of years but will not be returning because of this.

My wife comes back feeling amazing 👏 great job Neo Nails in Brickell

During my pedicure my tech was passing around the tools she used on me to the person next to her. Not hygienic. The men who run the salon are rude and give clients and employees attitude. They have a large selection of colors and can usually fit you in for an appointment on short notice. Still, I won’t return.

Went one time and service was amazing but reason I’m leaving a one star review is because the person answering the phone to book appointments was rude as I’ve never seen in my life.I work in the costumer service industry and it’s sad to see how businesses loose clients with a poor and rude costumer service.Don’t ever come here if you want to be treated poorly.

I loved this Salon. The place is super clean and staff is super nice. Rebecca is amazing for acrylics. My nails were awful before and she did an amazing job! Thank you so much!

This nail shop was amazing!! Their artists are amazing and so helpful. Allen was so helpful in organizing my friends and I to make sure we all got to be together! Make sure to stop by on your tourist trips :))

One of the owners is the rudest man I have met in my life. Go at your own risk, as sooner or later you will have to deal with him. Sad because this place could be so great but he just ruins it for everyone.

I have traveled to every state in America and this salon literally has the worst customer service of any BUSINESS i have ever patroned. They have no idea how to treat paying customers with dignity and respect. The nail tech, Rachel, was very polite. The people at the front desk (the overly large woman and the gay man, NOT the young girl she is very sweet! ) have no idea how to properly handle phone calls or bookings. He wont even schedule me in today to get one simple nail repaired. The idea of class and respect is dead in this country, and it is thanks to poorly ran businesses like this one. The owner needs to hire new front desk staff!

The person working at front in the morning is very rude with an extremely poor actitud. Who needs that with so many other places around providing the same service. This is a city packed of nail salon, the competition is huge. I am never going back and I have been a customer since they opened their doors but enough is enough.

The Russian lady who helped unfortunately lacked of experience, I pretty much had to do all the job. she barely polished my nails and massaged my feet. 26 dollars for something that I could’ve done myself. The idea to pay for pedicure is to get rid of all impurities and extra nail pieces on the side, not only to cut the nail. Anyone can do that....I asked another Spanish lady, as I saw the lady doin my nails struggling, but she acted so poorly.. not recommended at all... sadly, I just realized the review’s score on google, which also says a lot..

I have been coming to Neo Nails in Brickell for over 1 year, unfortunately I will not return. There are two men at the front desk who attend you, one of them is nice the other one is so rude and disrespectful its unbelivable he still works there (unless he is part owner). I called today to make an appointment and asked first if my nail lady was available, he would not answer, he would only say what do you want done i asked again in a very polite way, is my nail lady available, he gave the same answer but in a more rude tone this time, I asked before i make an appointment I want to know if she works that day, he basically told me, you dont answer my question i am hanging up on you and he hung up. I was appalled that someone running the front desk could speak to a customer that way. I have gone there before and i have seen him be rude to other customers . This time is was my turn to experience it. Its sad because the girls that work there are great and very polite but unfortunately one of the man running the place needs some serious teachings on customer service.They just lost a customer who goes every two weeks and spends $100 each time, i will take my business elsewhere where i am treated with respect. There are many salons out there looking to get the business you obviously dont care about loosing.

Love this spot for flexible and great appts

It was an amazing experience every nail tech I’ve had there has done an amazing job and all the ladies are very sweet. The man at the front desk even let me take a ring from their display on the house. A very family friendly, sanitized, and relaxing experience every time. 10/10 recommend

Nail tech Natalie is great! She was knowledgeable, efficent and friendly. My nails are awesome! I will return and I do recommend Neo Nails!

I chose this salon because of the good reviews...but was very confused when I saw how my nails looked like after their “manicure”(((They did a horrible job with my cuticles and I had gel all around my nails and on my skin! The gel cracked off one nail the very next day.

Great place! They got us in quickly without a reservation and even were able to add on services. Clean, attentive, and so friendly.

Worst customer service I have received in my entire life!! The owner or manager of this place is the most offensive and rude guy I have ever dealt with, extremely disrespectful!!I just called the salon to make an appointment over the phone. He asked for my phone number, and right away started saying in a very offensive tone that he cannot book an appointment for me. He claimed I booked an appointment online a few weeks ago, I did not show up or called to cancel the appointment, and for this reason I am BANNED from going again!I kept saying in a very nice and respectful way, that it is a mistake, that I never booked and appointment online, never. And he kept telling me almost screaming so who made it, how do I have your information here then?? if it was not you who was it??!! I was literally shaking on the other side of the phone, I could not believe a guy was mistreating me in this way. And even if it was true, WHICH IS NOT, that is not the way to treat a human being, a woman, and a client that is trying to bring business to your place.First time in my life I leave a bad review to a business, but I am sorry, this GUY should be banned from customer service. I feel sorry for the women that work with him and the women in his household.

I made an appointment online and I received an email response confirming my appointment in which I replied to it saying that that works for me. When I went to the salon they said they had no record of the appointment and I showed the receptionist all this information and the owner came out and he was extremely rude with me and he told me to leave. I will never be returning to this business again I cannot believe they treated a customer that way.

Let me first start off by saying that it takes a lot for me to review a place negatively — I would highly suggest booking an appointment elsewhere.As I was looking online I stumbled upon Neo Nails. Based off of some reviews I decided to give this salon a shot as I am looking for a new nail place since I am new to the city.I saw that they book by appointment only so I submitted my form online over the weekend (all I wanted was a gel polish change and gel pedi).I heard back on Monday via email asking if I wanted a gel mani. I replied immediately stating I only wanted a gel color change on my nails and regular gel pedi. I never heard back - I then emailed the next morning to confirm the appointment and again, NEVER heard back. I called multiple times the day I was trying to schedule the appointment for and finally on the second or third call, someone picked up.I had the most odd and rude encounter over the phone that I have ever had in my life honestly. All I was trying to do was either confirm that my appointment was booked or book one and the gentleman on the phone constantly interrupted me saying well you didnt receive an email...you didnt receive a confirmation -- obviously thats why Im calling. He then said well you dont have an appointment so I dont know what you want me to do.It got to the point where I asked if he could look at said day to possibly book me in which, to no avail did not work out and it got to the point where I said just forget it. Will not be trying to rebook with this business. Extremely unprofessional and absurd/rude customer service.

This is the best nail salon in Brickell. My nails look AMAZING. The staff is professional and super nice. Thank you guys!

I was a loyal customer, however, they drastically increased their prices. I don’t plan on going back because of this.

Worst nail salon ever.... wasn’t even worth the money or the trip to here. Extremely unprofessional... The owner was rude and rushing my appointment not only that Elizabeth made unnecessary and rude comments to me. My nails are paper thin after getting gel and are all chipped its been 3 days... I now have to go and get my nails re-done at another nail salon.

This place is horrible. Rude staff and not clean. Last time I was there, for a manicure, I got fungus in one of my nails. Stay away!

I’ve been going to Neo Nails since I moved to Miami. I had an appointment yesterday for a dip powder manicure and when I went to pay the man told me it was $64. I asked how come $64 since I’ve always paid $44 for dip powder. He said as of June 1 they raised their prices on all services due to covid. Makes NO sense. Also, I was never informed of this price gauge when they called me to confirm my appointment. I will not be going back to Neo Nails. Who the hell pays $64 for a dip powder mani.....

Mildrey did my pedicure. Super fast, clean, professional & friendly! I’m super happy. The place is super cute, clean, bright. They take your temperature upon arrival and ask you to wash your hands right away. Super great! I’ll be back .

Fine service by Katiuska.

I like this salon. Great customer service from everyone. They do the nails and eyebrows good.

I discovered neo nails within the last year and my mom and I are hooked. The ladies are so sweet, diligent, and professional. We’ve had great experiences with Solange, Fanny, Betty, Elisa, Melissa, Mildred... everyone is so sweet. Elisa does amazing nail art, Fanny and Solange are so caring and perfectionists, and Betty just did the first dip mani I have ever had and it looks amazing!! Everyone is great :) love neo nails

I love Neo Nails!!! Best nail salon in the Brickell area. The salon did such a great job post covid with all of their updated fixtures to keep everyone safe and healthy. I always go to Fanny who consistently provides exceptional service every time. She is kind, professional and pays attention to detail. She often helps me pick my color out too, since I’m so indecisive and I’ve loved every choice. Highly recommend!

This is my wifes second time with the same lady. 1st time it was ok. 2nd time not so good. Probably she will try a 3rd time.

They charge $10 to remove dip powder from your nail and $5 to remove gel even when they are doing a manicure and new polish on you. They also charge $10 for filing your nail in coffin shape. The guy at the front desk is rude to customers.

I have been a customer of Neo nails for many years now, and I have to say I’m pretty upset. The last couple of times I went to do my nails, the techs did an awful job. The man on the phone was rude to me when making my appointment this time around. Today, I get a call to confirm my appointment, I was in the middle of something and couldn’t take the call. So I get a call back about an hour later threatening to cancel my appointment if I don’t call back. When I do call back, the man on the phone was extremely rude and didn’t let me speak. There are Plenty of other salons in the area. I’m not going to pay a business who is rude to their customers. They also treat their employees bad in front of customers which is unprofessional. Sorry neo nails, you lost my business for good.

Had a particularly good time today at NeoNails. They were very accommodating when I needed a color change. Dunia is my go to technician and I highly recommend her.

I got my nails done here for my birthday, and I got French tip gel and they did dip powder for the base. The white tip part peeled off both of my thumbs the very next day, so I went to get them fixed. They fixed the two thumbs, and I was happy. Then within the next few days, all of the French tip parts began peeling off all of the nails. As I write this, it’s only been six days. My lady was very nice, but it’s disappointing. I wouldn’t recommend French tip here as I haven’t had this problem other places.

The guy who is at the front desk or is the owner or idk is the rudest person Ive ever dealt with. He talks down to people and interrupts you while youre speaking if he doesnt like your questions. Never going here again, based solely on him. The techs were sweet but he needs to go.

Some of the techs are great some are so so but Ive never had someone answer the phone in such a rude way. Like he doesnt have time to talk to people below him. I bet he drives buisness away like he did mine

I got a gel manicure and I was taken in very quickly and Monica finished very quickly and did a great job.

I have never left a bad review in my life, but I am so upset that I feel the need to warn everyone. I received a mani pedi by Christina, and the pictures speak for themselves. She gave me attitude when I asked her to re-do the color on my nails, I wish I asked her to re-do my feet also. Either way, my cuticles look terrible. I couldve saved $39 + tip and done a better job myself. She was lazy and rushed through the whole thing. This is the worst Service Ive received in a nail salon.

This is the first time Ive ever been to Neo Nails Brickell and I loved it. People are nice, good service, affordable prices. They check your temperature before allowing you in, everybody wears face masks, social distance was mandatory and thebplace was super clean. Mina provided a very good service, was tidy and did her best. I will certainly be going back.

I came here for a spa gel pedi/mani, however only received a basic gel pedi and no mani. The experience was very rushed, only half done- and not relaxing at all. When I mentioned she skipped over steps, I was informed they could do the spa pedi properly, but then I wouldn’t be able to receive a spa mani- only regular. So I chose to simply leave at this point.Not to mention the lady doing the pedicure next to us had to stop to kill a huge roach that came out from under one of the doors.Rushed and not clean I won’t be returning.

I love this place. Nathaly had attended me wonderfully ! Love her nails. I also get attended with Fanny which is also amazing!!

This is absolutely the best place to go to! They make a true effort to keep everyone safe with their temperature taking and very much important enforcement of wearing mask. Feel completely at ease when I am there. Idan in the front desk is an absolute sweetheart and very professional. All the nail techs there are wonderful, especially Mina who does an incredible job. Been going here for a year and will never go anywhere else! Wonderful service.

They didn’t have any openings, but made time to accommodate us as we were visiting from out of town. Staff was friendly and professional.

I made an appointment in this place for manicure and I got confused with the location and the front desk called me for see if I’m still going and very polite I said that I was already in another location that sorry for the misunderstanding and the front desk (a guy) told me in a very rude way next time make sure where are you going and hang up.Make sure next time you provide a better costumer service!

Save yourself a headache and avoid this place! The owner is rude and completely unprofessional. It’s such a shame! They have really nice technicians and it is sad that management is the reason the keep loosing clients! Una pena!

I had an okay experience. I needed my nails done and I saw they had good reviews. Visiting from out of town. But they speak 0 English and only the receptionist did. So the language barrier didn’t help when I was trying to describe how I like my nails done. Then she rushed it so fast luckily they look find. Could have been way better had they taken their time.

I want to note how upset I am with my nail outcome today. I asked for French nails with a maroon tip. I made it very clear that I dislike pink and wanted the base of the French to be a beige/nude. For the base I got a pink base (exactly what I didn’t want). I told her and she offered to do the maroon tip on the pink. At that point I obviously said no since the colors don’t go together and I don’t like pink. Instead of offering to change the color or something, all she offered was to do my tips pink. I obviously wasn’t happy with the result at all and I told her this. She still charged me $89 for nails that I am EXTREMELY unhappy with. Additionally she cut me and pretended she didn’t notice until i there was blood running down my finger! she simply put alcohol and continued...

Irena was fantastic!! All around fabulous service. Highly recommend

The place would be ideal if the technicians actually cared about service. My son broke his arm so he and I went in for pedicures. The woman who did mine was extremely rough and she RACED through so fast we were in and out in less than 30 minutes. Prices are high and quality service is poor. All they care about is high volume and getting customers in and out as fast as they can.

Mina was amazing. She did everything she could to do the design I wanted and it came out wonderful. I will definitely recommend her

Very nice loved the service. Nail tech Lisy is very good. Will come back.🥰

I love coming here, I live 45 minutes out the way but always make time to come here! The only place that i am always satisfied with the outcome of my nails

Love the ambiance at this place. Great staff, quality service.

Great work! First time here, class A customer service from door to technicians! Elisa was a virtuoso with the manicure & pedicure; no wasted movement, 100% percent precision and entire experience was pleasurable. Ask for Elisa!

Used to be a die hard fan of this place. I used to come here REGULARLY without fail. This time, I got a full set and my nails have broken off 3 times within the past 2 weeks. I’ve gotten them fixed elsewhere and wasted money on Neo Nails poor quality acrylics and glue.The quality of this place has gone down significantly. This is cheap, cost-cutting, terrible business.

Absolutely in love with my nail, after going to so many places finally I found Betty, my nails retention now is over 3 weeks! I couldn’t be more happy!!! Thank you Betty and Neo salon

I paid nearly $100 for nails after they assured me repeatedly they would last me longer than two weeks. 6 nails have already popped off, no thanks to Neo Nails or their acrylic application process or integrity.

I absolutely love Neo Nails. I recently moved closer to Brickell and decided to give it a chance. Karla and Betty are the best at what they do! Definitely an amazing experience.

Betty is phenomenal! She went above and beyond to make me feel amazing! She’s detailed in her work and takes her time to work to perfection! Thank you for all you do!! Att: Milo & Cynthia :)

Im from Delaware and this was best pedicure Ive had. I had to call in advance to make an appointment. Jessica handled my booking with patience and professionalism even tho I had to reschedule twice. My technician had great hands and did a very thorough job. 5 stars

I started going when salons opened back up and every protocol for hygiene, safety, and social distancing is followed. Salon is very clean. All the services I have had were performed professionally and I would highly recommend Neo Nails.

Elizabeth was absolutely amazing. I told her the look I was going for and she placed the color perfectly. The price is very reasonable for the quality

I got fungus in my nails. This was my first time trying this place... my nails have always been perfect and in good shape however I have fungus in 4 of my nails. Should review their products

They dont answer their calls.

Walked in here on a Saturday around 5p without an appointment and was able to be seen. I was in/out within 1 hour for mani/pedi. The girl at the front recommended OPI infinite shine polish since I explained my job just started a policy of no gel/dip/acrylic. The polish has held up for 1 week (which is great for a regular polish). They offer water/coffee/wine while here. Will definitely be back!

Don’t waste your time or money, terrible salon

Great place. Very clean. Friendly staff. Ask for Dayana she does an amazing job! She’s funny, easy to chat with, but most importantly she is very thorough. She also doesn’t get upset when you mess up one of your nails. (Apparently I️ have a bad habit of this 😩). Alan is also super nice, always manages to accommodate my appointments (no matter when I️ call, he finds a spot for me), and he’s always ready with refreshments (wine, champagne, mimosas, coffee, tea, water, frozen lemonade). 🙌🏻

Exelent attention, from the moment I call. When I get there I dont nead to wait and offers a welcome beverage. Betty is super friendly, and professional. She take care in each aspect of my hands and feet. I recommend the place and Betty too! About the parking they have valet, so in case they are full you dont need to stress about.Thanks Betty and NeoNail

Only place I trust with my nails

Did a fair job on my nails but the acrylic is too thin, she drilled my natural nails really thin, two of the acrylic nails broke 2 days after getting them done. Place is too expensive as well for the quality of work. Gel Pedicure was fantastic Will not return

First time client and the service was excellent. My technician was Elizabeth and she was very precise with her work. My sister had Yoli and she was also very pleased with her work. Very friendly staff and very accomodating. Not to mention the free champagne to go with it. Will definitely come back and recommend to my friends.

I was in Miami last week and needed a last minute pedicure. I went in at about 7pm with a friend, my friend got her nails done as well as a pedicure. Let me just say that the nail tech was extremely polite and professional. Because honestly my friend was rude. It was painful for me to watch; she’s a very intense and bossy person. Let’s just say she knows what she wants. But the nail tech powered through! She was amazing, my friend had her there well after the shop had closed. but here’s what got me... the owner was incredibly nice, I know he was ready to go but his body language was so calm and professional! When I went to pay I was admiring some beautiful jewelry they sell, he said “go ahead pick one out”. I thought that was such a nice gesture, and honestly I have taken it off since. Allen - I think that was his name, Thank you from the bottom of my heart! I will only come to your establishment with visiting Miami! You showed this Virginia Beach girl some real Hospitality

I have been coming here for almost 3 months. My favorite technician is Rosio and she is very good at what she does as well, as very nice to me and others. I do my nails at this location every two weeks. I had made an appointment last week for 5:30pm and they called to confirm for 4:30pm. I understand there can be mistakes but It upsets me that I was trying to explain to the gentlemen picking up the phone today 09/18 @ 2:12pm; That I dont mind not having Rosio but that I have made the appointment for 5:30pm as I am running on a tight schedule. The guy was very rude and didnt want to give me the service and hung up. I am very upset with the service this person has given me, it is by far the rudest person I have ever communicated with. I will not be going to this place anymore to do my nails.

Finally I’ve found my nails spa spot. Since the first time till now is my favorite.Staff is friendly and professionalThe space is clean, nice and according to all safe requirements of covidGreat job

Love this spot! Been here a few times and my nails never chip (gels or acrylics). Clean salon, super nice workers, free parking, good spa massage chairs, and good prices. Cant wait to come back!

Went friday to do my nails (4 days from today). The lady who did them, did an amazing job. However, i realized i chipped my nails yesterday so i called to fix my nail—owners were fine about it and let me do it for free. When i got there, let me just say that the attitude i was given was absolutely unacceptable. You go to a nail salon paying for something that you want, you pay to be listened to get what you’re looking for. Obviously the owners don’t have the patience for that. Funny enough, they spoke hebrew in front of me thinking i wouldn’t understand. They literally talked bad about me right in front of my face.

This place was GREAT! I had never been there before but I was referred by a friend. The manicurist that took care of me was Tish. That girl was on her A game. She took her time, no rushing. And the work reflected that. She did an amazing job (and Im picky). Her work was meticulous and detailed. Only top shelf polishes. Huge selection of colors. The price is fair and everyone is super nice. Oh and the complimentary glass of champagne was a nice touch. I would recommend Neo Nails to anyone.

Neo nails is the best nail place! Starting from the initial greeting from the front desk girl Jessica to the nail techs. I’ve had a few there and I never ever leave disappointed. Wide variety of colors and services. Following all social distancing guidelines. I honestly can’t recommend this place more.

I am new to the Miami area and found this gem on Yelp. The ladies and owner were extremely welcoming and Jazmine did an amazing job! I highly recommend this place!!!

I finally found the nail salon that did my nails perfect! So very happy with the job Dunia did! She put Acrylic nails, added color and designed my nails so beautifully. After trying four different establishments in the Miami downtown area I gave up on getting my nails done again! Very disappointed! Dunia and Neo-Nails changed that today! Thanks Dunia it is obvious you take pride in your craft!

Open late, great customer service and loyalty points!! Always an amazing time here with the ladies!! Must see delaray she is amazing!!