I would give them ZERO stars if I could.Very shady behavior.I needed to ship some items I had left in Colombia to my house in the US. They asked me to fill out the normal forms, however the red flag was when they asked that I also provide my full social security number AND if I didnt have one, to use the SS number from a friend or a family member.I have the exchange where I called them out for this requirement.I asked them to explain why they needed my social security number, and that I didnt feel secure sending information over email.I also told them that suggesting I use someone elses social security number on a form was considered fraud and its illegal.They emailed back with a very bogus excuse saying that I didnt actually need to add my SS number since I live in the US.And then they said the most bogus thing ever: they said that regardless, they couldnt send me my package anyway because it just so happens that the FDA and Customs released new regulations a couple of days ago prohibiting medications and orthodontic devices to be shipped into the US or Canada to anyone that isnt a tourist with a valid tourist visa. I was like WHAT? .... So I called DHL to verify the information.DHL informed me that neither the FDA nor Customs had released any new regulations in recent months. They also confirmed that they dont request social security numbers from anyone when they ship. They request the standard ID/Passport information, but no Social Security Number. They explained that once the package arrives, it will be up to Customs to request that information from me. They suggested that if any forwarder requests that information from anyone, its best to end the transaction. They said it is suspicious that they would ask customers to submit that information on a regular Word Document over email.Fedex confirmed the same information. Fedex said that for these type of shipments, they never request anyones full social security number, and on the occasions that they do, they only the last 4 digits, and its never requested via email -- they prompt customers to fill out their online secured forms.Coordinadora never gave a valid reason for requesting such information.I also asked Coordinadora to send me a link to the recent regulation announcement from the FDA and Customs, since all federal regulations MUST be posted for public knowledge, and Coordinadora gave me the excuse that they couldnt disclose that information because its internal and that Coordinadora agents only receive the alerts through their supervisors which is untrue. If you call DHL, Fedex, Avianca, Servientrega, they will direct you to where Customs regulations are posted because they HAVE to do this by law.The Coordinadora Agent gave me this excuse because they got called out for shady behavior and it was easier for them to shake me off by saying oh, we cant send you your package anymore because of new laws than to avoid the fact that I was requesting details to fact-check them.Very Shady. Avoid this company.

Excellent Service!!! Six (6) shipments (including a cellphone), all delivered. Once a dispatch has been created in Miami, delivery to Colombia is within 7 days.After a horrible experience with 4-72, I began looking for options. I chose Coordinadora USA over others (Servientrega, Pasarex, etc.) primarily because they had a physical facility in Medellin, which is where I wanted to ship my packages. They also offered a comprehensive tracking system which lets you know exactly where your package is at every step of the process.For those who are complaining:1. STOP calling CUSA. Contact them via email instead. They have always responded to my emails within one business day. They provide clear explanations and instructions, where necessary. They are courteous and polite.2. DO YOUR HOMEWORK. Some items cannot be imported into Colombia. Google Colombias list of import restrictions before you try ship something to Colombia via CUSA.3. Always include the original invoice in your shipments (where applicable). The process will stall unless you can provide them with an invoice.4. Make sure that the destination address in Colombia is correct. Check and double-check.5. PAY all fees in a timely manner. Until you pay for your package, a dispatch cannot move forward in processing.6. CHECK your emails daily for notifications and alerts from Coordinadora USA.7. TRACK and monitor your shipment. Download the CoordiUSA app so that you can follow the status of your shipment. You can also track via their website.I highly recommend this company without doubt or reservation.

Very bad service, my package has not been delivered despite was sent 2 weeks ago from Colombia, there are not customer service by phone, there are not answers, the chat is wrong, they indicated they did not find the address but the address recorded is right, besides technology today help very easily to find addresses so it is not true. In addition, I never received a call indicating they are looking for my address so I am assuming they are lying I hope they respond for my package soon.

All good until recently. Been using CoordinadoraUSA for some time now, but as of lately I have noticed a very long delay in the delivery of the goods. Understand being over saturated due to the pandemic, but what I cannot accept is the fact that I dont get all I requested to be dispatched and in its place I get what is clearly labeled someone else stuff. Incredible lack of attention to what should be a simple job. Additional to that, they lack of effective communication makes this courrier service worthless.

Completely horrible service. They were sitting on my stuff for three months and NEVER answer the phone. Voice mail always full. The last package they received and sent me had a $50 bottle of supplements disappear (they ´´repack¨ everything). And they muffed up a return of a package to the seller. Avoid completely.

Good place to sent anything to colombia

Very nice staff, great service and very quick. All I expected.

Items get lost.

Not bad

Good

Just looking at!!!

I have used the service about three times and I have found it excellent, the quote is very accurate (increase about 3 USD for packaging and that). The service is very economical especially in small packages. You are informed all the time of the process. I have not missed anything and everything has arrived in perfect condition so far

Excelente herramienta para nuestra politica de difusion de bienes para nuestro mercado lo recomendamos sin vacilacion

El servicio es muy bueno los paquetes llegan en muy buenos tiempos, siempre muy bien empacados, y con un tiempo de transito muy optimo A+++

At first the service was very good, as expected. Later, products that I bought began to lack and things came to me in bad condition, even though I knew and had proof that they were perfect. When I asked for a solution they answered me and sent all the correct data, but they did not solve anything practically saying that it was not their problem and that they were not to blame. In general, one of the worst places and services to make your shipments.

With so much negative comment I came to doubt about using the Coordinadora Usa service, but I decided to do it and it was worth it, a fast, safe and cheap service (less the government tax -_-)

I recommend it, the product arrived at my house in 7 days, I bought a graphic and mouse and they charged me USD 25.70 I think it fits and is comfortable at COP it was $ 103,000, well packaged.

Excellent service! I arrived with the objects in a bigger box than necessary and they were very kind and helped me to repack them. My shipment arrived ahead of schedule. Coordinadora is the only shipping service I trust 🕐📦✈️🕝🤙

The service is excellent! I placed the dispatch order on Thursday and it arrived on Saturday afternoon.

The worst service without a doubt, 12 days and counting without solution, or response to the delivery of a shipment. I do not recommend Coordinara uses as a courier to manage their business from Colombia or abroad. I have not received a customer service call to offer an alternative solution.

El servicio es muy seguro y excelente en atención y tiempos de respuesta, es algo costoso comparado con otros pero la facilidad de seguimiento, la comodidad lo valen !

I have been bringing them with them for more than 10 years, they have the best courier service in the country.

I bought my ARMY bomb through Weverse directly, and since I am from Peru, so there were no shipments here, and on the recommendation of someone I used Coordinadora USA, I got the order quite well and if it could be a high price but they also told me it was the average of the shipments to here, so all good, I did not arrive unsuccessful or anything, I put this review because when I looked for reviews of Coordinadora they came out positive and negative, I got scared, so I write it to help someone, good service ✨

I wanted to ask for a quote and talk to someone. The phones are just a recording and the chat is a robot. I do not want to imagine how it will be to deal with a shipping problem if not even new customers attend them. Too bad they have a lost business opportunity nationwide.

They do not have customer service, they give a number, and from that number they redirect you to an email, and the requests or claims that you send to that email are never answered and ignored by their own experience. For this simple fact it is 0 recommended, there are online locker services with much better service and shipping options. There are also many irregularities in shipping prices and it is occasionally unknown why in one they charge you $ 60, and in another $ 10 (it happened to me and in both cases I had asked the same).

Honestly, my experience with this company was very good, I will tell a little about it below. First of all, it is important to emphasize that you have to read the items allowed and not allowed, because things like perfumes and medicines cannot be sent. This is due to regulations between both countries, it is something totally foreign to the company. I had 2 shipments from the USA that I needed in Colombia, by mistake I sent them separately because I thought that one of the packages would take longer to arrive at the locker, in total I paid 10 dollars for one shipment, and 13 dollars for another. If I had put the packages together and made a single shipment, I might have paid 15 in total. One factor that I want to highlight is the time, and the reality is that I was surprised due to its speed, I attach the photos from the moment I requested that I wanted the shipment, until the moment it was delivered to my house. It is important to take into account that there was a weekend between the shipping days. I clarify that these shipping times may vary with respect to the location you have in Colombia, mine was in Bogota near Usaquen, in the same way I calculate that for other parts of the country, the shipment must be 2-3 days longer than that I had. At first I was somewhat afraid to trust them because they did not have a telephone line and the first time I sent an email they did not respond so quickly, then they responded even the same day. Something that I also applaud is the platform, very easy to use and handle.

Totally disappointed in this company, they never answer your questions, they tell you they will answer you by email and they never do. I bought a perfume and this one that they cannot send because it is restricted, so why a locker if you cannot buy precisely what you want, the truth is very and disappointed is the last time I use this bad service. or at least they give you an alternative solution but nothing. its frustrating

The truth is that they are very responsible, I have sent several articles with them and they have always been good for me. When I write to them, they reply instantly. You can download the App and it always works correctly and up to date. I really like the international locker service they offer to send things to Colombia from the USA.

12 years working with them and they are the best option!

It went from having an excellent service, quick response, to becoming a company that cares little or NOTHING about its customers, practically if a problem occurs there is only one left and the only thing they give are generic answers from the same page, but nothing solutions, they do not exert themselves in the least.

I am waiting for an answer about my shipment, because the tracking tells me that it has been in the destination city since July 22, but it has not arrived at my house and today is July 25. I wonder if it is fair to pay such high rates to have speed and confidence in the service and on the contrary they take 10 days for a delivery that would normally be in a week and a terrible communication. If they dont have the logistics to get it there promptly, why commit? Or at least contact me since their phones are not in service and they ask us to communicate by mail. I need a reasonable explanation for your delay. This service is the worst thing I have been able to hire. I do not recommend it at all.

I had used this service years ago, and with the bad reputation that took 4-72 I decided to use coordinator usa again because of the good experiences I had in the past; but I was surprised that my packages arrive at the offices of this company in Miami and they are not receiving the packages, I try to contact them and it is impossible ... I call the number in Bogotá and they put an answering machine to say that they will reestablish the service gradually.What makes me angry is that if they cannot provide the service for the covid or for any other reason, they should warn on the page and one can choose another service; But now I have a few packages going around in the USA and with great possibilities of losing most of my money.

Usa CoordinatorOn Saturday I received my package, I was very grateful to all of you for the work and management, the process was very fast, they always responded on time and my package arrived on the expected day in perfect condition, very well packed and complete.Many thanks!!, I will continue to trust you.

Thieves! In June I asked and they confirmed that I could buy, and then they told me that they did not send anything because it was restricted, the solution they give is that I go to Miami to remove it and pay a fine of 11 dollars per item, a robbery. If I went to Miami I wouldnt use their service to get robbed

Excellent service, I have been using it for more than 10 years when they were starting. and I attest to the quality of people, service and company that they are. I have never had any problem of missing an item of my orders. I recommend them 100%

Super expensive supposedly the dian charges taxes for the value of the items and it turns out that the value of the taxes is almost 50 percent of the value of the product. disappointed in life I use it again

Despite my nervousness at the beginning, today I recommend coordinator as a serious and super efficient company, although it may be a little more expensive than others, the speed in the shipment of the cargo is super good, I bought in the USA and In less than 8 days I have received in Barranquilla.

Terrible that for a box of 1 pounds and with 4 small products they charge me 200 thousand pesos! A complete robbery I put the complaint and they tell me that the error is mine, when I weigh the box that arrived and I realized that it was indeed a robbery, very expensive!

Terrible service takes a long time to respond to your claims or questions. Also, it takes a long time to register any product. I do not put 0 because it can not, last time I ask something with them.

Very expensive. There are many other very good and cheaper options.

Very satisfied with the service, things have arrived very punctually, thank you very much

Horrible!!! The worst service there can be. Dont waste your money.Highest pricesBad customer serviceThey charge more weightDelivery in Colombia takes more than 8 days.My last experience in March 2020. They made me divide a purchase into 4 shipments outside of that they charged me for a consolidation that does not exist.I do not recommend them and thanks to Dio for amazon that sends everything to Colombia in 3 days.

I do not recommend at all. The service is bad, because they make decisions about peoples packages without consulting, calling or sending an email to the customer, they are arbitrary, disrespectful and to top it off the service is very expensive.

They hardly report my order

It is very expensive, of all the ones that I have quoted it is the most expensive but I will use it because Flybox I am bad in a shipment and I have to use this more expensive to see if at least they give me better service

Terrible service. If they cant attend during quarantine, they better say it instead of making excuses and blaming USPS.

I am completely satisfied with the service provided by Coordinadora USA and Coordinadora Colombia through my virtual mailbox. To compare, I made several orders including the competition and the request I made with Coordinadora was the last one with a difference of 8 days. To my surprise, the Coordinator arrived first with an important bonus because I made two separate requests and I can say that there is a magnificent internal coordination because they joined the requests into one. The competition was delayed 8 more days and they delivered separately. Congratulations, keep it up.

I have been requesting to update my account details for more than a week and it has not been possible. the products waiting to be dispatched and without being able to enter the account.

A single star because a package that only weighed 6 lbs charged me as if it were 8 lbs. Ask why the difference and they told me that they repackaged my shipment (that is, the box they used weight 2 lbs). It seems like a dishonest practice. I do not return to this place or recommend it to anyone.

They are the worst: constant mistakes: do not send the invoice, or send the wrong invoice, exaggerate the weight to collect too much. And the worst: they dont answer for anything. Cheeky Irresponsible Do not mess with them.

I have been with this locker for a long time and it has significantly deteriorated, they do what they want with the shipments, communication is impossible, they do not answer the written messages, leave some products in the locker, since I did not agree that they had left out something Very small waiting to be called, and what resulted was that they were sent separately with charge on site, and I ended up paying 30 dollars for something that cost me 7 dollars + what I paid for the other shipment, so they do not increase their stars .

Confirm in advance if you could send my product to Colombia. When my product arrived at the warehouse they called me that they could not send it and made me pay for the return shipment. A disaster in the information

The boxes with you are arriving in very bad condition, the drivers in Colombia are not careful they dont care if it is raining and they let the boxes get wet, please be more careful with that

Excellent service, a little expensive but it is worth it for its platform and its fast management always. The packages always take less than 1 week to get to me.

It has a very good service, it is fast and safe.

I bought some spare parts for a car, they arrived broken. After several inconveniences they communicated with me and after a strict monitoring, evaluation and validation of the information, they proceeded to make the corresponding corrections. Although it is true that there were initially discomforts, the after-sales service was excellent and the results left me very satisfied, thanks Coordinator USA, you have my loyalty as a customer.

Logistics for your loads at the highest level !!!

HORRIBLE SERVICE HUGE !!!!!!!!!!!!!!I do not know what happens to them, but they are not able to comply with anything that you offer in your advertisements, you suddenly think that I am just a client and now, one client plus one less client they dont care, but honestly, the word of you as a company and each one of its members, is worth absolutely NOTHING NOTHING NOTHING NOTHING !!!!You do not know the great damage that has been done to me by YOUR BREACH and I have no way of claiming you, but if you were in my situation, you would wish you were dead, which is how I would like to be due to your non-compliance for which I am now unemployed . You, as a large corporate company that you care less about customers than anything, are to blame and in your huge corporate buildings, you are not affected in the least by the damage you have done to me.Do not count on me to use your services again, and I regret the luck of those who must rely on your fulfillment to support their families.

Very good company

I will admit that it is not the cheapest service, but they have been the fastest and most reliable. If you have the App on your cell phone, you can track your items to the door. Sometimes it is difficult to phone, but they are very friendly and professional and always answer all my questions and solve all problems. I have used this service for over 4 years.I will admit it is not the cheapest service around, but they have been the fastest and most reliable. If you have the app on your cell you can track your items all the way to the door. Sometimes its hard to call them on the phone but they are very kind and professional and always answer my questions and solve all problems. I have used this service for more than 4 years.

It takes 48 hours to deliver the parcels to the property

They are very kind and fast in shipping.

I have asked the United States countless times using this service, however today I cannot recommend them. They picked up a package at USPS, apparently they lost it, and getting help with this problem has proven to be a problem. They tell me that it must be on a pallet and to wait patiently, they tell me that the tracking says another delivery date, they tell me that the USPS sometimes lies ... or rather, they confuse me a thousand times and are not helpful or friendly. This service is making me lose my money today. I recommend FlyBox, 4-72, or some other service of the many that make imports to Colombia. Really bad customer service and bad treatment.

Not expensive. Very expensive. Better go to Miami to bring the goods.

Very Expensive and BAD service, rates almost double than the other companies. BEWARE that they abuse hidden costs such as fuel surcharges, etc ... in the end the transport is more expensive than the product.! They are excessively EXPENSIVE compared to the competition. Look elsewhere first before ordering there. This logistics company in the USA is famous, because with the hidden costs they handle, it is triple the value per pound than the competition. The service in Colombia is excellent but the USA box is HUGE.

The attention and difficult communication, they do not respond to calls or emails, I was not charging tariffs for a product that does not have the value for that charge, the shipping rate went up too much, after having given me a totally different average calculation to what they tied charging.

The service is good and fast, I bought some components for my PC, the biggest problem is that IT IS VERY COSTABLE, I PAY ALMOST 500 THOUSAND PAYMENTS FOR A MEDIUM BOX AND IN MY OPINION IT IS ALMOST A THEFT. Due to this I will opt better for other companies that provide the same service, if such.

Very expensive one comes out paying much more than what the locker quote says

Thanks to coordinator usa, I have been able to make many shipments from Colombia to Colombia without any problem, they have always been very fulfilled and in truth the prices do not seem expensive at all, I recommend that people use this service and keep in mind that the failures in the Incomplete or expensive shipments are due to the handling and type of dispatch which one chooses, read the instructions for the shipments very well declare the merchandise with the appropriate value and in this way they will never have problems, also take into account that some delays the most delayed are in the DIAN so passivity is something that will be delayed a lot 3 days, thanks coordinator

They charged me 189,000 thousand pesos for sending two pairs of shoes. For that price I bought another pair. It seems a robbery. A fraud...

I sent a package to Medellin for the first time and the people at Coordinadora USA were very helpful and professional. They helped me with everything and treated me very well. And they also had the cheapest prices.

Previously I was very satisfied with their delivery times, I use their services very often, but this was my last time, HUGE service, costs too high for what they offer, very slow, they take too long to deliver the goods, they take too long in everything, much negligence.

Agility and efficiency when using the service ... detailed explanations for those who have never bought in the USA from Colombia ...

I am satisfied with the attention and good service.

It is an excellent shipping company to Colombia.

I think it is the WORST logistics company with which I have made a service, shipments have very high costs and the delivery time is even worse, they are exaggeratedly slow to make a delivery, I do not recommend it at all, it has a VERY BAD service

So far I have been doing very well with the service. They respond very quickly to any questions

It has good parking, good attention

Expensive service.

It is a bit expensive, but so far zero problems with them.

Very cheap

They are slow and do not answer

Thats the site

Great service

Very expensive. Excessive shipping rates. There are other options that take care of your pocket

Very bad service I do not recommend

The only thing is that they are not clear with the values ​​of the freights, they told me that they charged 16 dollars per kilo and ended up paying $ 100,000

Very compliments, good service!