Very unhelpful staff. Arrived to drop off one piece less than 100 lbs. Everyone was working, but refused to accept the shipment unless I pay $600 because it was after 6pm on Friday. I was forced to wait until Monday morning & pay for two hotel nights. Monday morning was not any better. I didnt know who to check in with & no one provided any instructions. I had to find a box truck in the parking lot & give the man in it my drivers license to check me in on his lab top then I had to go into the office & check in again. I was told to go to dock number 80 & find another employee to receive my hazmat shipment. All the while a plane that needs a part sat idle in Central America.

They had the packages ready, just had to wait for border control to clear it. People that worked there were very nice and knowledgeable. Very clean. Not the first time to Miami, look forward to next time!

This poor company should not be in the USA market at all, the manager do not have any idea of what they are doing and that it is simple, It is because their IT department do not lnow how to work.Extra hours??? If you dont solve a system problem in regular hours you will not solve it at any timeGet some brain training you peopleIf you are looking for a shiping company just look for otherThis people probably are good cooking but shiping???

If I had a choice I would never come back here again. The stuff is so mean and they move very slow. The warehouse guys are much faster.

I asked for a quote on pet .shes a chow. The girl at the sales was so heartless she said 💔 no because of the breed. My only chance to take my dog.it cost so much on other places😪 Im poor she doesnt know what some people go through.

The main guy Robert who work in office just scammers, he want to get money for unloading $500 +$700

Excellant service and hard workers. Here in Miami. Airport cargo area. Always kind and patience. I deliver airplane parts.

AVOID, if possible. Lets just say, from the beginning to the end. They are the worst company I have ever dealt with. Lets start with customer service, you can try to contact their phone number (9am to 5pm) btw, for an airline who should be open 24hrs but, they never pick up the phone, they dont respond to e-mails, and if you get lucky and and do speak to someone, they give you wrong information. Now to the important part. THEY NEVER LEAVE ON SCHEDULE. NEVER. They dont give reasons on why the flight was canceled or delayed. This is not a company I would use. Look for other options if possible.

Terrible service from miami to port au prince. 2 flights cancelled in one week. Not even an apology from the company. Worst company ever.

This place lays an egg...to keep my remark clean.

Delivered the freight for El Salvador directly. Professionals staff this facility.

Very busy at this time of the year, but they have hired more staff and upgraded to handle the increased business, very positive 😀

Was very good, easy to find 👌

The operator is the RUDEST! She not even say she cant help, she just hangs up on you . Not once but twice. Went to Laparkan, wow the service is the best.

Nice people, interesting warehouse

De Delivery doing b2b business at #Amerijet Cargo been airshiped to #SDQ Santo Domingo, #DominicanRepublic

Long wait, did not acknowledge my presence for 20 minutes. Service was ok.

Great super😁👍.

Quick and easy in and out ... the best experience ever in shipping to the Caribbean.

Worst Airline EVER !!! Ask anyone.

I dont know how anyone can say these people are great at customer service. We have used this company twice and all the people were rude and nasty, with the exception of one forklift driver everyone from the office personnel and people on the phones, seemed put off by our mere presence, they dont inform you on process and then leave you waiting for hours, when you ask them they often give you misinformation or are annoyed. Beware.

Very slow an confusing

Yoing lady at reception is rude and doesnt speak english.

All good

Excellent service!

Beware of this company. Beware.. Amerijet in the Dominican Republic will open your box and charge hidden fees. Amerijet does not provide the adequate documentation for acceptable process. There are better companies out there. Dont use this company!!!!!!!!!!

Great reliable service, very friendly personnel.STRONGLY recommend!!!

The worst I every used its been a month I have been waiting on my package the customer service is trash they so rude they do not know to speak to people since no one cant tell me about my item I will be going to the police and report this fraud matter.

Ahhh. Amerijet!! I used to come here everyday. Great place for you international shipping. Make sure you have a reservation and everything done via phone before showing up. Avoid the afternoons at all cost, youll be in line for 2 hrs.

Only because they have a great employee working there...

Great service and fast

Nothing special just another place to load and unload at they did get me in n out pretty quick.

Generally a good company, but they need to teach their receptionists at the Miami office some communication skills. Rude, abrupt, not helpful. Just generally sound annoyed that youre bothering them.

Interesting

Slow, as usual

OMG they speck no English got charged for a air shipment when I intended for ship unprofessional

Open late until about 8:00 p.m. helpful employees, willing to work with the customer, very helpful service.

Highly efficient, friendly staff

Excellent services

I shipped a package from Amazon to my Brothers old address at Amerijet Miami in February. I called and spoke to Elias Diaz who said he will have the package transferred back to him( He checked and saw when the package was signed for on 14 february) which i knew, and signed for by Hernandez., i was included in the email he sent out. I called and left 5 messages on his answering machine, no return calls from him. I then called Customer service and spoke to a Ms T. Murphy, she did the same thing, sent out an email and included me in it, i called her a few days after for info. She informed me i need to check for the package through the email she sent out, i did, no one replied. It seems to me after these 2 emails were sent out, they both wiped their hands of my search for the package. I left a message on the Customer service supervisors answering machine a few days ago, no call back from her. In my opinion, they provide no customer service whatsoever. And dont even deserve the one star i gave them. Thank G-d there are other shipping companies out there.

Have done business with this company in the past. Great company, great staff, I highly recommend them.

The wait time are insane, very messy way of operation withing the the warehouse. Some people come with loose boxes and they start assembling a pallet on the ramp taking for ever while a lines is piled up. Unacceptable practice.

These employees are really slow and some dont even understand English

Free parking area,professional service with all your cargo needs.

Poor service, hard to find a parking space.drivers block you and stop their vehicle anyware unatended with their cargo inside and on.

I do all my international shipping there its convenient and reliable international shipping service

Good place to ship small and big packages. It’s a little bit crowded on Saturdays

Could the customer service reps in the office care ANY LESS? This is an embarrassment. Poor management with no supervision. I know this is the shipping business but this is ridiculous.

Wrost place ever!! Employees are rude and immature!! I go there to get serviced and what do I see, employees dancing and gossiping. Its no wonder when I send something it takes forever to get to its destination. I want real Men to service me, not little boys!!!

Great staff, very helpful, great prices, excellent for international shipping

Good service and attentative.

Dont give a 5 start because it is a painful process to get a hold on them. Ive waited more than 3 hours on different days trying to talk to a person. Finally when I got a contact, I left messages and the employee never called back or return any call. I was very concern because I was shipping a live animal. For the rest, everything went well.

Slightly better since they moved to NW 36th st.

Depend what time you going to delivery it is easy o heavy time well now de got a new locations but the paper processing is different first you have to go (second pic) there he assign the dock then leave the paper ( first pic) after that you have to wait for anybody unload you.

An excellent company for sending our cargo, always on time, every time!!!!

Waste of time. Delivering there super sucks

They have the best mechanic the falcon 👍

Slow, hot, anti friendly, not knowing what you gotta do, they wont tell you... Really really poor service...

The experience at Amerijet can be a lil bit hectic at times, they usually get the job done, just always double check when their charging u to make sure they arent adding an extra 10 pounds on your cargo, and MAKE SURE TO GRAB A TICKET AT THE MAIN GATE or if not you will eventually have to grab one in order to get your cargo recieved ..

They alway get the job done, one must expect more customer means more time, so why complain...

Very professional attention.

Ive been on hold for the past hour for a sales agent. I hung up and called back many times, same thing. I am very hesitant to do a walk-in.

Is bad service.

Quick place for pick up and delivery

Says open 8am its 8:30 still not open, must be nice to come to work when ever you want. Probably in bed and still on the clock.

Everyone is rude as hell here

Bad customer service. Long waiting times. Rude employees.

Great All Cargo Airline

Pritty much good service

Poor customer service, 1 hour waiting for sales for a quote!!!!

WORST COMPANY EVER ! DO NOT WORK WITH THEM EVER !!! THEY ARE INCOMPETENT ANS INCAPABLE ! THIS COMPANY IS A SHAME !!!!

They take too long to answer the calls

Excellent service

Shipping and receiving starts at 10am also open on saturday

Good shipping company

Horrible experience they make you wait for hours the employees in the office are worst that the ones in the warehouse this is the worst shipping company in miami by far .

Good place to deliver

A garbage company.

Quick and easy

Suck!

Nice and fast

Excellent service

Good people

Good attention

Horrible service

Ladies are rude on the phone.

Crowded place

Slow slow

Very slow

Love it

Wow what an operation

Friendly staff

They do not meet the schedules! they lie and arrive at the time they want! My pet flew for 8 hours on a flight that must have been 3 hours .. he arrived at dawn in Miami .. thanks to God he is safe, but. I thought I would arrive dead.

Very spacious and lots of parking ...

Great service

Amerijes is always a wait, not the staff who attends, we give you a

Slow. But you can try to arrive at the pickup ahead of time.

Very attentive people who work there.good information

VERY GOOD ATTENTION.

Terrible service, I have arrived at 4:40 pm to leave some boxes and nobody comes out to receive them, when they receive them they say they cannot give warehouse receipt.They tell me to take the boxes and come back the next day.When they are still on work hours.