I have been corresponding and speaking with Mary regarding our auto insurance and adding a new vehicle; quotes, etc. She has gone above and beyond with every email and phone call and has truly given us the time we needed to understand our policies, the coverages and the difference in pricing. I have been with Sergio Herrera State Farm Insurance since I started driving 38 years ago and his agency has always been extremely responsive and professional. I highly recommend his agency and the staff for your insurance needs!

Excellent customer service and attitude, all personal is very helpful and profesional, they try to assist you the best way they came. I would highly recommend to any one, they make the different.

Very professional and knowledgeable staff. Made the transition of switching all my insurance policies to State Farm very easy, saved me money and notified my mortgage company for me! Excellent customer service I would highly recommend!

Have been a customer since 1992. Never fail to be satisfied with the way the conduct business!!

Between insuring both personal and company vehicles, I need to contact the State Farm Sergio Herrera office quite a bit. Our account rep Mary Flores is BEYOND amazing in handling all of our needs, answering any questions, and responding in record time!

I went to get a quote and Maria was very helpful and answered all my questions. I don’t only have my mortgage insurance with them, I also switched my auto insurance to them, I got good bundle deal ! Highly recommended!

Excellent Team and Agency. I have been with this agency for 7 years and will never change. Everyone is very friendly and professional. They treat everyone like a friend or family member. I have recommended many friends and family and they all tell me how wonderful they were treated. Their service is second to none! Always helpful and friendly. I highly recommend them.Joe B.

I have known Sergio professionally for 33 years. He and his staff are outstanding. His track record is gold to me. If you are looking for a State Farm agency for your insurance needs, look no further.

The staff of the office is always very helpful and very professional!

To Whom It May ConcernBeware of this agency, they are not customer friendly except for the receptionist. Let me tell you what happened with the particular State Farm Agency.They did not know how to transfer my old car insurance to a new car that I ordered that was coming from out of state the personnel did not understand the concept of were an as to insure both vehicles so I could get my new vehicle shipped to me.I had to go in person to deal with situation after being insulted via e-mail.Once I went I was not received very friendly by the office manager, she had a chip on her shoulders and pretend to be doing me a favor, when I spend almost $8,000.00 of insurance there, I was bombarded with very technical language in regards to my insurance and request I made for new vehicle.When I claimed they were my insurance people and they need to advise me best, what I need.They became irate, so then I ask for a discount double check, the assistant look at computer for 30 seconds and said there nothing I can do to lower price.The office manager jumps out of her seat and state why dont you leave and come back when you can understand us, I could not believe she actually ask her customer to leave when I was trying to spend more money at State Farm.At this point I began to leave when the main agent possibly the owner stops me and ask to go to his office to resolve my issue, I agreed immediately.When I tried to explain what happen, he did not let me finish, he also threw me out with-out consideration of what I had to say. I thought does days in America were over this place has no regards for there customer, I advise to go somewhere else for State Farm Insurance. I have been with them almost 30 years and State Farm as a company gives good service. Its this particular agency that does not know how to treat a paying customer.

I have nothing but WONDERFUL things to say about the office of Sergio Herrera. I have been a client of his for a very long time and every time I call or walk-in to discuss my policies everyone is extremely helpful and does not hesitate to go the extra mile for me. They are friendly, helpful and I can trust that they will guide me in the right direction. I recommend them all the time and my friends who have policies there are just a satisfied. Thank you Mr. Herrera and team for all you do!

I have been with this agency for over 5 years. I only have Positive comments. The staff is always friendly and helpful and take care of all my requests expeditiously. I highly recommend them to anyone who expects great service!!

I have been a client of Sergio Herrera for a very long time. Years... I really hate to run errand bu going into his office is actually a spark of joy in my day. He has the best staff that smile all the time no matter what time of the day it is. The girls really know what it is to have amazing customer service. Thank you for the great service

I recently purchased auto insurance and had a wonderful experience at this location. The staff is very friendly and knowledgeable. I would recommend this agency to anyone who needs insurance and wants to be treated in a respectful and courteous manner.

This is the best agency in Miami. The service is excellent. Very friendly, courteous and helpful staff always ready to help at my convenience. I have tried other companies and will never switch. You get what you pay for!!!!

Thank you for your assistance and expertise in helping us with our insurance. Great personal customer service. C. Hernandez

I have been with Sergio Herrera agency for 6 years . Customer sevice and Sales rep always willing to help me and answering any question i have .

I had been a client here for over 15 years and when they had no control over the inflated charges from Tower Hill I decided to go elsewhere for my homeowners insurance and notified Silvia of non renewing my policy. After 1 month of the expiration of my policy I called Tower Hill who informed me the policy was never cancelled. I am heartbroken that this firm has treated me with disregard after being their client for so long. I do not recommend this place for any insurance needs.

Excellent service. Highly recommend this agency for anyone looking to obtain insurance!

Never dealt with a more professional and customer focused experience with Regina. Recommended agency for all!

One word to describe the service and attention there- Phenomminal! A must-go-to for all your insurance needs

What Mr. Bad Review fails to mention is how bad he treated the women in my office. Yes, I threw him out of my office because you dont treat anyone the way he did, let alone a women. In 24 years, this is the first time I have had to throw someone out of my office. I dont care if you are a paying customer for 100 years, you dont treat people the way he did. He was abusive, disrespectful, using fowl language at 2 of my ladies in the office. I dont put up with that.I hope you give us a chance and dont go by Mr. Bad reviews.

CAN I HAVE YOUR GUEST WIFI PASSWORD LOL

Excellent customer service.

Great Staff