Im happy to have this company to represent me. Theyre very professional

The worst car insurance company in the nation. I don’t even know why they are even operating in the USA. So unprofessional and still waiting for them to pay for my car expenses. I’ll definitely report them.

Stole our money. its a scam.

Went to their office, no one there to help (covid-19). We had an incident with one of their insured who received the citation for hitting us, yet they want us to pay for part of the damages. Im an older man, been around and dealing with insurance companies a long time yet Ive never been faced with a situation like this. Gave them stars because at least the Adjuster assigned to us returns calls and emails.

This company has been in my home insurance for years. They also specialize in different types of insurance. Theyre excellent!

These people are unorganized, unproffesional and not going to pay when there customers tear up your cars or buildings. I heard more lies from thier employees than I have heard my entire life.

I have been with this company for more than 3 years, at the beginning of this month (April 2020), for personal reasons and the situation of covid-19 I am unable to afford the cost of my premium with National General which was $132.74. So, I had to change to another company. They took my payment April 6/2020, two days later, on April 8/2020 I canceled the policy. I talked with an agent and she told me that National General will return, a check with 342 dollars, I’m not waiting for that money I just want my 132.74 dollars back because ( IT’S NOT FAIR I DID NOT USE THE CURRENT MONTH) they sent me a check for 62.40 dollars... After I received the check, I called one more time and they told me that they were going to send me 38 dollars, because the agent mistakenly did a wrong form of cancelation, she forgot to include the information of my new policy. I was baffled when I heard I was not going to get my full amount that is owed to me. I am still missing $32.34. I asked to speak to a manager, they transfer the call to a so called Leslie she is the manager and she said that the amount of $32.32 will not be returned to me because there is a paper processing fee of $25, the other 10 dollars is related to an automatic payment fee. I was baffled again, I had automated payment set up with them and that’s how they withdrew my money in the first place. Which is fine because the payment was due…. But to be charged a fee for something that I already had set up is unimaginable. They said that because I had cancelled the automated payment 2 days later, they had to charge me the non-automated payment fee. In other words, they don’t lose they just win. This proved to me that they just don’t take care about the client, they don’t protect them, I had never made claim for this company, I’m an exceptional driver…( nothing of that nature matters to them IT DOSEN’T COUNT) . I called National General again, another agent told me a different story that the 30 dollars has not been divided in two separate charges, they are due solely because I cancel automated payments and the reality is that they already had withdrawn my money automatically, they only care about taking your money and no helping the customer. I will not recommend this company to anyone, also read the contract carefully. THE WORST COMPANY EVER!!!!!

Worst experience Ive ever had with an insurance company. Their client hit me 3 weeks ago and when I call and can actually get the adjuster on the phone she keeps saying the check is in the mail, well I still havent received the check. The adjuster is rude and so is her supervisor.

A car insured by them pulled out in front of me and fled the scene abandoning their car and everything and I waited for the cops to get there and the report was made that they decided they were in the wrong by looking at the accident and because they fled the scene. This insurance company is doing everything they can not to pay for my car that is totaled and is even making an investigation to stall out the process for as long as possible while Im sitting here without a car or rental car. HOW IS THIS EVEN LEGAL?

This was the longest, most tedious process to get paid out for an accident that wasnt even my fault. I had to be 3 months without a car because they would not send the check. To make matters worse, they gave a check to repair my car and never said it was a total loss. Well, to my surprise, when I went to change my car for a new one at the dealer, they ran the CarFax report and it said it was a total loss. It turns out someone at the insurance declared it a total loss and still to this day nobody has helped me change the Carfax report and my car is now valued at $2000 when it should be valued at $16000. This is without a doubt the worst experience I have ever had. Please, if you are reading this, do yourself a favor and stay away from this unprofessional company.

I’ve experienced the most worst customer service at Imperial. They have no problem with taking funds from my account for the insurance payment. My car has been sitting for three months not fixed and they have been giving me the run around. Sometimes they don’t even answer the phone 📲 it’s just horrible. Please avoid this company they do not care about you or your property they suppose to be covering. Pure buffoonery goes on here‼️‼️‼️ They don’t even deserve a star not even 3/4 of a star they’ve made my experience just disgusting.

The worst experience ever, I was hit by their client that ran a stop sign and it has been two weeks and no answer or information about getting my car fixed. I am a small business owner and I need a vehicle for my business. They sent me a letter saying to lessen my expenses for rental car and towing. So I am suppose to at home and not continue my business until they decide to handle my claim. I am beyond mental and physically drained by this whole situation.

Terrible insurance company. A person insured by this company hit my car, and I had to go to my insurance to repair the vehicle because they do not respond because of an ongoing investigation. They wont even give me a time frame for repairs, and even have the audacity to say that they may not cover repairs even though their client is at fault. I will definitely be filling a claim with the Department of Insurance of Florida.

Most unfortunately, my husband was hit by a person insured by this company. The adjuster, Rebecca Marrero, has not returned any of our collective calls from several different numbers for the past few days. She has an interesting voice mail message that says to please not call her repeatedly and in the message she also informs you of when her lunch hours are. I called their main offices to see if anybody could help, but I was placed on hold for 27 minutes, after which I just hung up. I have never experienced such lack of professionalism. I will be contacting the Better Business Bureau and informing them of an establishment that should not be treating people like this.

Worst insurance company I’ve ever talked to super rude not at all helpful. Tried starting a claim with my agent Sujeylee was extremely rude and seemed like she’d rather argue with me then help. I was trying to ask questions to see what would happened to my car and she kept getting super defensive and raising her voice at a me. No customer survive skills what so ever.WOULD RECOMMEND TO STAY CLEAR OF THIS INSURANCE COMPANY

They treated me ok. No complaints

This is the worst insurance company that Ive ever had. They took money out of my account because I was in a car accident. They charged me a surcharge for being in a car accident that I was not at fault. Then, they increased my premium to nearly $300 because they say that I did not provide proof that my daughter is an unlicensed driver. How can anyone charge a premium on an unlicensed driver. They had no proof that my daughter is licenced but still charged me a premium rate for her. By the way, my daughter doesnt even have a learners permit to drive. Had I not done my due diligence they would not have given me a refund for the over payment on my premium. I sent in all the documents that I had to send in but one. The one that they never sent to me. Now, I have to get the one document signed and notarized by my agent but my agency is in Miami, four hours away from my home. Its been a nightmare ever since I got rear ended and filed a claim.

Longest process to close a claim they are quick to take your money but what a nightmare to have a claim paid out. WILL NEVER RECOMMEND

A girl insured with this place hit my car because she cut a turn short and ran right into me. My insurance has been trying to contact these people for months and they are not responding! Terrible people!

Worth insurance ever please don’t sign up with this company, i change the insurance and they call me after a year saying that had to pay one more month and send me to collection now is call NATIONAL GENERAL... STAY AWAY FROM THEM

Was nice place

Poor insurance company. I had an accident with my car in Marco / 2017. We are in July practically and so far nothing to solve. I get in touch, I make complaints but it seems that we are nothing. The person who entered my case never meets, nor does his supervisor encounter me, so they give me a very bad service. Unfortunately I have to wait 1 year to renew with another insurance company because with Imperial I do not renew anymore and I will never recommend anyone to make insurance with this company. Detail, every beginning of the month they deduct the amount that I have to pay but to watch us is a torment.Very poor insurance. My car did service in a body shop that they did not work but that is to my credit. My car has more than 30 days depending on them to pay for the service and I had to rent two cars to have one to walk and none of them (insurance to solve). My car is still in the body shop depending on them paying full service and they still have the audacity to tell me that it has nothing to do with extra vehicle and they do not care about customer satisfaction soon, I am here to show my extreme dissatisfaction and by me they go into bankruptcy since they do not care about clients. For me the grade is zero (0).

Brand new car got totaled by someone with this insurance ended up having to go through my insurance because of his (policy) in the end 10 months for the car to get paid all those payments just to take care of my credit and to top it off these people are supposed to pay loss of use because I was left with nothing . Horrible experience wouldn’t want anybody to go through this

They never answer the phone. After getting tired of that, I paid a visit and waited an hour in the lobby until a human decided to come out and address my situation.

Whatever you do.. DO NOT.. I repeat DO NOT get insurance from this company. I wouldve gave this company negative stars if i could have.When I contacted them for a claim, it took MONTHS for them to give me anything. The Adjuster RODRIGO BLANCO is unprofessional, rude and NASTY! Save yourself the time and money. Youll spend WEEKS trying to contact ANYONE.. And if you have Rodrigo as an adjuster.. Good luck!Horrible experience from the place. NEVER AGAIN IN LIFE!!!

The worst insurance company in miami, this place needs to stop taking peoples money. The nerve to tell me that they are cancelling my policy when I was the one that cancell it. In case of accidents they dont resolve the problem and they video tape you like if you were a criminal, and at the end to tell me that they are not covering the accident. 😤😤😤😤😤😤😤😤😤😤😤😤😤😤

Their client hit me ..its been a month and my car is fixed and sitting at body shop simply because no has taken the initiative to resolve the problem. Because they have such a bad reputation the body shop wont release my car WITHOUT payment!!!😞😞😞😞

Bad insurance been without a car for 2 months and the guy the was driving it was his fault and this insurance dont resolve anything. Imperial they suck.

I DONT UNDERSTAND HOW A PLACE OF BUSINESS DOES NOT ANSWER THEIR PHONE!! IVE BEEN TRYING TO GET IN TOUCH WITH AN ADJUSTOR AND NO ONE HAS YET TO CONTACT ME!! I WILL NEVER BUY INSURANCE FROM THIS COMPANY!!! I RATED ONE STAR BECUASE THE SYSTEM WONT ALLOW ME TO RATE ANY LOWER!!

This is the worst insurance company I have dealt with, very unprofessional, they take the longest time to review a case, they should learn from other competitors, I dont understand how they still in business. They should provide their customer a signed that identify them as their insurance so we keep away from them. I have been dealing with them for 2.5 month and I still havent had an answer yet.

Do not ever trust in this scam!! Weeks have gone by, no response even though I constantly keep on calling EVERYONE! One month and no car yet JJJJJJAAAAAA, but still, they keep on charging an outrageous monthly payment!

This is by far the WORST INSURANCE company I have ever experienced in my life. My daughters car was hit by one of their clients in Miami on January 24, 2018. Today is February 23, 2018 and they are still giving us the run around. We have been calling Jose at least twice a week since we received the police report to find out whats going on. He has giving us a different excuse each time we call. This company is the only insurance company that Ive seen that has dragged a claim this long. They know it was theyre clients fault and they are still looking for reason not to pay. STAY AWAY FROM Imperial; they are a waste of time and money.... They get zero stars from us.

My mom and i have been calling REBECCA MARRERO for almost 2 weeks and she never return the call. her voicemail said that her office hours is 7am-4pm but she is never working because she never answer the damn calls. this insurance is a scam

I cant believe how bad is this insurer. I have been waiting for a month. I made so many calls, I sent five emails: no answers. When I decided to go there, they even didnt know a word about my emails. Then, even when police report confirmed that their insured was responsible of a hit and run, they said they didnt have evidence enough to cover damages.I strongly recommend do not use this insurer.

Adriana Flores is literally the most incompetent adjuster they have in that office. Her reluctance to help out her OWN insured is unbelievable. She went above and beyond to do the least possible when it came to the claim even went as far as hanging up the phone! That screams volumes on behalf of this company. its a shame theyre still in business.

If I could I would give 000 Stars.Their client hit me and I’ve been waiting for weeks to get it fixed, apparently there is an “issue” with his coverage. It’s been several weeks and they let me drive around in an unsafe car. I got the estimate, but they are neither willing to pay for it nor to cover for a rental car.This insurance is a rip off!

The worst insurance company I’ve ever had I was in recent bad hit and run,This company gave me the run a round about getting my car fixed or any of my injuries.I wouldn’t recommend this company to my enemies they are by far the worst insurance company ever. I Plan on spreading the word to all the social forms and blogs site out there to let people know their a scam!!! They just take your money.

This is the most un-professional ins comp ever. Sales person Victor Stewart does not know anything, doesnt know nothing.This company should be alerted on BBB immediately.

Worst car insurance copany. I had a accident report the incident . They took a statment . three days later. The adjuster comes i goto body shop to be fixed . i call for a rental they tell me a lied on my policy about being a felon. Not to put my car in the body shop. They ended up not covering the work. Said the policy was recended. They say my premiums are being sent back in a month. Can I trust them?

Covid 19 pandemic no discounts no consideration and the page said 15% discount

Not really sure why this company gets such s bad rep. I was involved in an accident with a driver indured by them and when it was time to paying for the damages to my car, they did it really fast. In particular, I want to give special thanks to Daniel Espinosa, he was very corteous, professional and took care of my paperwork really fast. I was really impressed with their service. Thanks Daniel!

Imperial Fire & Casualty Insurance companyLast year I had my auto insurance with: Imperial Fire & Casualty Insurance Company that was obtained through the office of Univista Insurance, there I got the insurance for my car which paid correctly and in time a total of $ 2,113.65A month ago giving back I gave a little blow to my car in the back, chevrolet malibu 2018, although I was looking through the camera I did not see the object with the shock., There was no ticket, or police. just hit my car.Call the insurance, talk to them, they told me to send pictures and they gave me an estimate of $ 777, after several days insisting they told me they would not pay me the car fix because I did uber and lyft and that is forbidden by them. I explained that the blow was not doing uber or lift, it was a Sunday that I was walking with my family.I called Univista to ask for an explanation and they told me that they did not know what happened, later they called me and they told me that at the time of making the insurance, 16 questions had been asked and one of them was talking about that issue and I had I said that I did neither lyft or uber.I explained to them that they had not asked me those 16 questions, they told me that they had my electronic signature and I told them that I never signed anything of that and that the electronic signature can be done by anyone.I renewed Univista this year car insurance with another company and did not ask me those 16 questions either.The conclusion is that they will not cover the repair of my car just because I sometimes work with uber or lyft even if the accident was not related to this job.

This insurance company is the worse I ever seen in my lifeeee.... Its not cheap and when u get into an accident the take forever am almost getting sued because of them ..do not get this insurance I implore you you will regret it.Please go to a know insurance company who will be there for you and not get u into more trouble.

Place is amazing all the way around!!!

Very rude, unprofessional, take your money and even after canceling they still take your $ out and they dont want to give it back

To be honest. This company has not been so vad like people think. I was hit by a car in a car accident two days ago .They have moved really fast and next week Im getting the check. Now, you need to be calling and calling to make sure they realize you are not kidding anfd that you really need a solution. Steven Espinosa is not a rude guy but never answers phone calls.

The worst company to have insurance with I Do Not Recommend this company to no-1. Nightmare from Hell! Who is the Ceo for this company ? Needs to re evalute what is going on just unprofessional and not taking care of the customer needs am beyond 😡!!!!! I have full coverage and cant even get an answer whether my vehicle is a totally lost and Dec. Is on it way!!!!

This so called business is a scam. Unprofessional nasty rude unfair cheap and thief!

Horrible auto insurance, bad customer service Ive been calling them for 3 weeks now they are hanging up the phone on me, my adjuster Daniel Marmol is unprofessional and he is not answering phone calls period I left several messages never got back to me.His supervisor German De Silva is irresponsible I left him several messages they never called me back.They were claiming that they dont have a police report to cut me a check they never got the police report I went to police department and pay for it and sent it to my irresponsible adjuster Mr. Daniel Marmol best adjuster ever.Stay away from this insurance save time, money. If I could leave no stars I would do it because they even dont deserve one star its bunch of irresponsible people that are not doing their job and wasting time I cant believe they are still open somebody need to shut this company down, bunch of thieves.

I got into a car accident in which the one at fault is an insurer of this company so I had to work with them to cover the damage happened to my car. My claim adjuster, Omayra Montero is a rude, unprofessional lady who lied and gave unreasonable excuses to delay my claim as much as she can. Even I told her that I would like to talk to her boss, she still gave me the I dont care attitude. She hung up on me several times and blocked my calls for a while . I guess that is how that department is operating and she knew she would not be in trouble because of her rudeness, lies, and unprofessionalism thats why. I cannot believe that these insurance companies are not regulated at all and get to do whatever they want.The guy at fault was Uber-ing when the accident happened, so the rude lady, Omayra Montero told me that she would need to contact Uber to confirm if its Ubers insurance or Imperial would be responsible for the damage expenses. WHO WOULD BELIEVE THIS STUPID EXCUSE????????????? and the final approval date of the claim is UNKNOWN, that means it could be a year or 10 years that my car will be fixed!!!!!!!

Worst insurance in the world. They would do anything, not to pay you for your damages. Trust me when I tell you, they will find the smallest reason or even typos in the contracts to make up an excuse. Make a better insurance choice!!

Horrible company, does not pay for claims at all, someone needs to file a class action lawsuit

In a few years this place wont exist. The way they operate boderlines on illegal. You will NOT get anything fixed even if you have a police report. Pathetic excuse of an insurance company practically gives their employees b.s. scripts to read to people who have been crashed into by their clients on how they basically arent going to repair your vehicle and are honestly out of touch with reality. Stay away.

I’m not surprised living in Miami the amount of thieves and uneducated individuals that exist. What I don’t understand is how the government allows for ridiculous insurance companies like imperial fire & casualty exist. It’s a shame to be mislead on this policy I once had. I just want to throw out there (DON’t CONSULT WITH UNIVISTA!!!) UniVista employees don’t even speak English. Getting back to the point... this Imperial “Insurance”’ so they refer themselves to should be closed down for ignorance. Way to go guys! Congratulations on knowing how to cheat the system and scamming your customers. Phone system sucks, telecommunication sucks, adjuster sucks (never returns calls or emails and conclude minimal payments for damage caused on your vehicle). I hate to throw people out there and mention names but the supervisor for this company which I sure uses a fake name is a RETARD! I’m sure he uses a fake name to watch his own back. No problem guys, you guys live a stressful lifestyle always looking behind your back plus not sleeping at night. Pitiful to be taking people’s money and calling yourselves a reputable company. More power to you guys, I switched to a new insurance company and these fakes still withdrew my money. Ugh!!! I’m disgusted even taking about this. ***note to everyone out there - do not renew or even dare to make contact with this company, they are worse than a drive thru McDonald’s on rush hour, horrible service and zero respect for their customers*** later don’t say we didn’t warn you!

This insurance is far by the worst. I filed a claim a month ago with them. After being in a accident where their policy holder was at fault. My car still hasnt been fixed and i may have to go through Geico my insurance . And that adjuster Nilda Cerra is so rude and unprofessional no phone manners. I dont recommend this company to anyone. They are a scam and needs to be close down. No one can tell me what is going on. All lies they tell...Save yourself from this unorganized place and crappy insurance go somewhere known to man or youll regret this company!!!! At fault driver said they lied to have him buy insurance and now he is calling them and cant get ahold of them. Smh taking advantage of the elderly....Ripoff!

If I can categorized this insurance I would have give less than one star.Unprofesional, slowly respond, believeme if you want payless yoy pay less but have one insurance that cbarge for everythimg they raise the price .

Horrible horrible insurance. They never answer the phone. The adjuster never calls you. Its been over a month and i still cant get in touch with my adjuster Milton Pineda Or his Supervisor Salvatore Ferreri. I have left both several voicemails and still no call back. Extremely unprofessional.

This Insurance company is the worst company ive ever seen before. I had involved in a car accident where i was not guilty in Feb 09/2107, This insurance was the other driver company. It still being a nightmare to get pay. After a month to get reapair my car, the body shop took 1 week and obviously i had a rental car during that week, that happened in april 13 today is May 17 and still calling Marcel Fernandez who was the claim representative, and who also never answer the phone or returned any voicemails....this company is more than SUCK!

Great insurance at low prices

WORST COMPANY EVER. THEY TAKE OUT UNAUTHORIZED PAYMENTS FROM YOUR ACCOUNT AND IF YOU REMOVE AUTO-PAY THEY CHARGE YOU $50 MORE PER MONTH. ABSOLUTELY RIDICULOUS AND FRAUD!!!

Horrible customer service.....3rd world insurance company.....never return phone calls and they take their sweet time to begin the repair process...will seek to sue this company

Worst Possible Insurance Company. Its been a month since I have been waiting to recieve a settlement on a claim. Avoid this company by all means necessary. They are terrible.

What a garbage company. Almost 50 days to adjudicate an auto claim. The adjuster Omayra was really unpleasant to work with. These people dont know how to capitalism.

STAY AWAY! This company is totally unprofessional, and charges a huge fee when you request to cancel your policy. Worst insurer ever!!

Their client hit me and it’s been a month and they haven’t came by to run an estimate on it. Remind you it was a pick up truck that slammed into my two door Scion ! They’re pathetic! My adjuster on the other hand avoid all my calls.

So far this is the worst insurance company. We had an accident with a customer of this company and it was hit and run almost 2 month after I haven’t had my car fixed and they DONT help at all of they give is excuses...

It takes a lot for me to leave a negative review, but the customer service was beyond horrible. It took at least 20 calls to get thru someone. I left messages with the adjuster (Mejia), his supervisor, and the manager. No one has the decency to call back.

Horrible, Horrible, Horrible my poor experience ever in my life with auto insurance... They will never fix your car, they just wants your money...Stay away from this company if you can really call this place company..

Worst customer service at the lowest level just like United

Handled my claim professional and fast.

Unless you speak Spanish do not even bother with with this agency. Last time I checked English was the primary language in the United States.

The worst company in the entire planet!!!! LADRONES

Worst insurance cover absolutely nothing when you break down and so hard to get in contact i will never ever insure with them again . THEY ARE A SCAM !!!!!

Horrible service, they never answer calls regarding claims or follow up.

Worst insurance ever worst possible expense I could ever had I would not recommend this interest to nobody please read all the comments before getting the stupid insurance

Scammers. Awful company. Stay far far far FAR away.

If I could give 0 stars I would. Dont get this insurance!! They cant even make a simply request of removing my sister from my policy. DO NOT USE!!

Bad customer service. Filed a claim 3 weeks ago and it has been impossible to contact the adjuster. People in front desk just can answer phone calls and take messages.

WORST INSURANCE COMPANY EVER.!

Horrible, atrocious, dreadful, awful, terrible, shocking, appalling, horrendous, horrid, grisly, ghastly, vile, heinous, I can use more words to describe this company but I do not feel like wasting my time. I have been on hold for over 2 hours and 10 minutes trying to get an customer service rep to open a claim for an auto accident. Avoid this company at all times.

One of the Best Insurance companies to work with!!!

It is incredible that a company has working a person as unprofessional as David Walker in the department of total losses, I can suppose that it costs more to imperial fire casualty to cover thelawsuits for its inefficiency than the currencies it saves by robbing customers.

Expensive for no reason

They are thieves, they charged me a month that I was not even with them anymore.

Great coverage and excellent attention....

I will never deal with this company again they lied to me about the damage to my car they are so unprofessional business everyone that work there rude as hell especially the lady who answer the phone when you first call she is rude and will snap for no reason very unprofessional this place need to be shut down asap

Stay away from this insurance at all costs !! This is a joke that should not even be in business !!

It is the worse,i think the salary is $5.50 hr

Garbage, anything above a 1 is a fake review

Slow

Great

The worst company in the world

Horribly slow & unprofessional

Worst insurance ever!!!!!!!!!!!

Please do not take out policies with this insurance is the worst.

The experience is terrible They never answer the phones or answer the messages, the super disrespectful staff badly educated, they treat customers very reluctantly, not effective when it comes to claims, misinformation, they contradict each other. The WORST in insurance minus 5 stars for them

Well today I am very upset. Because I just canceled my insurance with them. For bad information. And it turns out that my money is supposed to be returned to me now it turns out that I must. They are u. Disaster like insurance. Avoid having coverage with them. I was 5 years old, I never had an accident or I never made a claim for anything. Just pay your monthly prina. And now it turns out that instead of giving me my money back for the rest of the month. It turns out that I owe them. PLEASE AVOID SECURING YOUR CARS WITH THEM.

The worst customer service in the history of the United States that horror I will do everything to disappear from this insurance👎🏻

The worst of all insurance companies including univista insurance deceive and manipulate customers. They have the worst customer service. To all the people who look for the Reviews, I advise you not to go with these companies, they are the worst in the market

This company is a shame, for removing a car and putting on autumn they know its a lease, they raise the price, if you go for the price they charge you 10% of what you pay if you call they dont answer you, they are super bad as insurers Very bad experience. and I will also put it and say it anywhere. With my reasons.