I always felt I was paying too much for my homeowners insurance through another insurance company. I reached out to Pedro Luis for help. To my surprise there were several discounts, I should have been receiving. State Farm has a great reputation and I am now saving over $1,000 on my premium by following his advice. I should have reached out to Pedro many years ago!

Best place for insurance. Extremely professional and helpful staff. We always work with Frances she is amazing, she goes out of her way to help you and always makes you feel welcome.

Best place for insurance, go check them out!

Very nice staff. Quoted me a good rate for great coverage.

Terrible customer service. The staff is very unprofessional and are not willing to help you. After having been a State-farm for over 10+ years they dropped one of my family members for a miscommunication error. It is truly sad especially their agent Ana. Ana is the most unsympathetic and inefficient person I have ever spoken with. Carlos Luis Agency should be embarrassed. Alex on the other hand showed some more willingness to help with the situation but unfortunately was not open too. I do not recommend this agency what so ever.

I have been working with Carlos Luis agency for years, I have my 5 cars and my home insured with State Farm through his agency. Very professional and knowledgeable staff, quick to respond when you have a question or a claim.With my recent car crash, they went above and beyond to make the claim process and repair of my car extremely simple and quick.I highly recommend Carlos Luis Agency to anyone needing insurance.

When I moved from CA to Miami I chose out of convenience Carlos Luis as my agent. I insured my 2 cars and my house with them.A year later I wanted to add Flood insurance, but after being stalled by Lourdes for weeks I bought this insurance through another State Farm agent. They could get it within a few days. I was a little surprised by the bad service of Lourdes, but I did let it go.This year in February I noticed that the car insurances once again was raised, but this time by 11%. Not just the 1.5% that is stated on the notice, so I started checking with other insurances. I found a price for the exact same coverage for 57% less than through State Farm.I believe that my agent always deserves a second chance, so I called them to see if they can match the price and also asked them as to why my rates were being raised without them notifying me. My original agent Lourdes could not be bothered and passed me on to Manuel. He proceeded to tell me that all Florida auto insurance rates were being raised and that I wasn’t the only one whose rates were going up. Fine. But let me know instead of me having to call and find out why. He then pointed out that they are the Mercedes of insurance companies so the price difference is justified. I told him that my 97 Audi with 165000 miles does not have or need the “star” and that I would switch at the end of the contract insurance providers.Manuel took that conversation to cancel the contract premature without giving me notice. He also never produced a Claims History Letter, required by the new insurance. Manuel promised that letter within 2 days.Over the next 2 weeks I called twice to check on that letter, but never got anything. Then I got the cancellation notice from State Farm, showing that the insurance had been cancelled by Manuel.I went in person to the agency to talk to my original agent Lourdes, just to clear everything up. From the waiting room I could see her, but she refused to see me and passes me on to Manuel after 45 minutes of waiting. The receptionist told me that she was on the phone or with a client, but because I could see her I knew that that was a lie.It took me 2 hours to straighten out their wrong-doing, leaving I promised to myself that I will never be back!The service in this agency is not Mercedes but Yugo. My home insurance will be switched next.

Worst customer service recieved by Agent Doris in this location. Honestly I will not be coming back to this location or ensure my car in State Farm. (The only person very helpful in this location is Adriana and I thank her for all her help).If anyone is considering to ensure a car or any other service, I suggest Geico as a better option.

Would like everyone to know State Farm agency Luis Gonzalez on bird road is the worse, terrible customer service and laugh when you ask why my insurance went up “sorry your insurance went up try citizens insurance” words directly from their agent. Strongly recommend any other agency except this one or State Farm period

Excellence and professionalism regarding all insurance matters. Friendly people serving all your needs according to your necessities in addition to great and competitive pricing. Highly recommended.

GREAT service and PERSONAL attention for all your insurance needs.............the BEST Statefarm Agency based on my previous experience with other agents.Keep the GOOD work Carlos Luis !!!!!!!

I have been with Carlos Luis agency now for over ten years. The service has been an exceptional. They ahve always tried to obtain the best possible rates for my family. Insurances comapnies, more or less, are the same. What differentiates one agent form another is the care and thoughtfulness they have for each and every client when purchasing a poliucy and when you forth a claim. Thank you Carlos, Lourdes, and Pedro for all your assistance with my insurance needs. You guys are great!

Thank you for your excellence service. I recieve several great comments from my clients on the satisfaction they recieve from your agency. Thank you.

Horrible service and experience. Had the State farm headquartera contact them about all my issues, there has been several in over a year of service, was never contacted. Agents arent knowledgeable about product, discounts, bundles etc. State farm has excellent insurance and rates however these agents are not doing State farm any justice. Am switicbing agents asap. Very unhappy with the service from day one but wanted to give them a chance....big mistake on my part.

Good attention, whenever I need them they are here to help you.

Terrible Customer service. They are not helpful and the monthly payments changes every month. The provided information does not match the State Farm website (different amounts and beneficiaries). If you are looking for a good customer service, DO NOT USE THIS AGENTCustomer service is terrible. They do not help the client to solve the problems and the monthly charge is changed without notice. The information they give you is also not the same as it appears on the State Farm website (different amounts and different beneficiaries). If you are looking for good customer service, DO NOT USE THIS “AGENT”.