Carlos was extremely helpful and did a diagnostic of all the new appliances. Original call was because both the refrigerator and stove were not leveled. He was very courteous and kept me in the loop with the arrival time and next steps since he had to order a part. Great customer service. Thank you Carlos!

Our experience was an excellent one. Appointment was easy to arrange. The service representative showed up on time, intuitively understood the issue, worked rapidly and efficiently. He had to order a part and was clear and realistic about when to expect delivery. A few days later, we received an email that the part had arrived, upon which we arranged an appointment the next day. Flamingo is a role model for appliance service companies. Theyre simply excellent!

Xavier was great! He was courteous, and knowledgeable and diagnosed my issue almost immediately. He laid out all options very clearly and professionally. I will continue to use Flamingo Repair when needed.

This was a selected service provider from my KitchenAid warranty. Unfortunately, while everyone is nice, after 4 visits to my house over a 4 month period, our fridge still doesnt work. Each time they came out, they prescribed a fix... 1) shut it off for a week, then turn it back on... 2) this sealed system part is the issue, wait 4 weeks for the part and we will come back... 3) comes back with the part and a new tech says the sealed system isnt the issue, he wont replace the part because its a different issue. Order a different part... 4) after 4 weeks of waiting for the part and an additional 3 weeks to get on their calendar (they wont put you on ahead of time) ... My day to have my fridge fixed has come and somehow my appointment was removed from the calendar, the part is in, but Ill have to wait a week.Everyone is nice, dont get me wrong... But I want a fridge that works... Not 4 months of being jerked around.

Eddie has serviced our dryer several times and is most thorough, organized and pleasant. Flamingo has been a great service company and had taken all Covid protocols in our home.

Excellent service - very knowledgeable... I highly recommend Flamingo. Anthony took the time to explain the issue and work with me to resolve it.

The actual Repair People were very good and really seemed to care, but Flamingo as a company seems to be dedicated to making it as difficult as possible to receive any warranty service, to discourage you from attempting to avail yourself of free warranty repairs, and to run out your warranty time-they are like the big health insurance providers who bog you down in an impossible system with rules and admin and customer unfriendly policy until you give up and walk away, or go out of pocket and pay somebody reasonable for what should be free.So even if the repair people care, their hands are tied and they are prevented from really helping you, by two giant corporate machines.If Whirlpool really cared about its customers, it would not force you to use Flamingo for all warranty repairs, but indeed they do- they say in Florida there is no other option. Its the worst experience I have ever had.It would also help if Whirlpool would build better products under the very pricey Jennair brand- I have 4 brand new appliances and 3 of them are defective. Not only are they broken, but the oven in particular is an absolute safety hazard by design. The oven shelves retract automatically at a high speed when the oven is operational and pans are on the shelves, making it almost impossible to pull out a pan of food safely- I already have one bad burn on my arm are as a result of this. Its honestly ridiculous that this is intentional, but according to Flamingo it is.I cant tell anyone what appliances to buy, but I can say I would never ever have a Jennair appliance in my home again. Truly awful.Response to OwnerIf you really valued peoples time, you would not give people an 8 Hour window for repairs. Your guys have been to my home more than once for the same problems with the oven, and have not been able to fix it.The compliment was to the service man- you should not take his credit. His concern cant replace your lack there of.

Very pleased with this company was honest and professional. Having dealt with BrandsMart repair department and was highly dissatisfied. To service my washer they quoted me more than what I paid for the washer. Rodger the technician was very polite and professional.

Miguel Torres showed up on time to instruct and demonstrate release of refrigerator water filter and fix the humming sound coming from refrigerator. Very pleased with Miguel. Very professional and courteous.

I know plenty of nerds who are passionate about what they do. Like... really passionate. I have not met that in any appliance repairman until meeting Jeremy.The dude rolled in with the exact parts in hand he needed to repair my washer without having inspected it first. He proceeded to talk the entire time explaining to me everything he was doing, what went wrong with both the bad part AND WHY that bad part was used in my washer in the first place.He managed to replace the broken parts in minutes, and while running a few test cycles he went on to inspect our dryer... because it was there. He tweaked the door so it would close better and then explained some maintenance procedures to do every now and then.Once everything checked out, he took a look at our dishwasher and complimented it and said it was in great shape before leaving. The whole experience was no more than 30 minutes and we magically have complimentary floor mat now.Yeah, this is the guy you want.

The technical expert, Anthony, was super professional,.knowledgeable, and courteous the entire time since he walked into my house. He pinpointed the.problem right away, but checked the system just in case there were any other issues present. I highly,.highly recommend Anthony for your refrigerator/freezer repair. The best Ive seen in a long time.

Eddie diagnosed the problem for us correctly. We thought we had a refrigerator leak, possibly the ice maker, but upon removing the built-in refrigerator, he discovered our water valve was leaking from the wall behind it. He explained all the options and worked quickly. We will use Flamingo Appliance Service in the future.

Albaro arrived on time. Very professional and polite. Our refrigerator was not cooling properly. Albaro determined that the Evaporator fan was not working. He was able to retrieve a new Fan assembly from the Truck and complete the installation. In less than an Hour the job was Accomplished!

The tech that came to the house was a 5/5. Very professional and courteous. He explained everything and was done in under 10 min diagnosing and repair the fridge. Knocked off one star because the first appointment I had the technician asked me over the phone what was wrong and when I explained it he said I would be charged a high price as warranty would no longer cover repair. Thats not what I was told would be the process from Kitchen Aid and sure enough Im glad I cancelled and rescheduled. New technician told me it was a known problem and the company was indeed covering the repair.

Danny came in right on time for the appointment and the way handled himself was very professional. He pinpointed the problems and fixed it with confidence. I was very happy with him and his professionalism. Danny is a great value to your company; I wish that we have more like Danny who takes pride for their work.All the best.Michael Osteen

Service was great! A little pricey. Great communication!

Roger was extremely professional, courteous and communicative (on-time). I needed my ice-maker repaired and it was a difficult job. He went above and beyond and Im happy to say, I now have ice!

Andrew is a very courteous and professional young man. He took the time to assess the problem with my dishwasher and knew exactly what needed to be done to fix the problem. Fortunately, he had the parts in his vehicle so he was able to resolve the issue immediately. He was efficient and friendly. I will ask for him in the future.

Miguel was my service specialist. He was on time, quick, and pleasant. He took care of the issue in less than 10 minutes.

He was great! Went above and beyond to take care of my dishwasher that were probably installers mistake. Very thoughtful. Definitely saving his business card!

Freddy- our technician- is great Weve had a few of them come out from flamingo appliance and found Freddy to be Punctual, polite and professional. Knows what he is doing - has extensive knowledge and experience with appliances. Gets to the root of the problem and fixes it.

The entire process went very smoothly. Arrived when expected. Was professional, very friendly and completed the repair in a very short period of time. Thanks Alexis !!

Roger was very nice and helpful and waited after he was finished to make sure that my washer was working properly.

I got my ice machine fixed properly on the first time. I am very happy.

The online appointment system works great! I got the same day response and was scheduled for 1 week, which was not bad. I received confirmation of the appointments via e-mail, the time window I was given was fulfill and the tech arrived on time. As it was raining tech had shoe covers, mask, etc. Very professional and courteous. I had a great experience for the service of my Maytag drier. kudos

Jordan was amazing. In less than 10 minutes he took the entire dryer apart, replaced the broken part and put it back together with such ease that I was amazed. Flamingo is my ONLY go-to appliance service provider. I have been a customer for many years and wouldnt trade them for anyone else. Thank you!!!

Great Service. Had anticipated issue with dryer and had ordered the part therefore was able to fix on appointment day. Marcelo was very professional and quick. I will definitely be calling Flamingo again to fix my appliances.

Alex was great, very efficient and competent. I was unhappy with the companys scheduling process. I was given a day that they were coming and had to wait until the evening before to get a 3 hour window. Basically I had to be able to be home the entire day because they could not give me an approximate time until the night before. I am in a condo so I asked if they could just get a key from security and come up to my unit without me being home. They would not agree. They wanted me to be here. In this day and age, I cant believe how un customer friendly this whole process was. Please review your policies and procedures to accommodate your customers.

Quite a different experience they I have had with other appliance service groups in the past. this company was excellent and checked all the boxs. 1) Good communications.2) showed up when they said they would.3) prepared, brought parts to complete a 1 visit diagnosis and repair.4) knowledgeable, professional technician. Danny was excellent tech, t/s the issue and made repair. cleaned up.this was a good experience, wish more companies were this competent and professional, well done..

Hector was great! Helpful, efficient and informative....not to mention right on time

Very knowledgeable, friendly, and got the job done, right. Gave great recommendations on maintenance

The service was very professional and the response was immediate. Very satisfied with service rendered. Have my reccomendation.

The guy was very polite and explain everything he fix it. Solve the problem very good in not time. Our washer is now working very good. We love the service.

Jonathan stands out with his clear grasp of technical knowledge ..communicative skills, and interpersonal skills which makes him a major asset to Flamingo Appliance Service... from past experience dealing with appliance repair services and all other services that as a home owner you encounter, I can easily say this about Jonathan.

I had an issue with my families Kitchenaid microwave. I called Flamingo Appliances because it was one of the repair companies that fell under the Kitchenaid appliance warranty, Im glad I did.My repair technician was Marcelo Macaya -- he was both knowledgeable and very professional. He did everything in his power to help me with my issue finding me whatever discounts he could.When he left not a day later, the microwave had a different issue that it didnt have before. Sure enough, Marcelo returned and made sure that the customer was happy.I have nothing but good things to say about my experience and strongly recommend both Flamingo Appliance Service an d Marcelo Macaya.

Technician Anthony serviced our refrigerator. Entered the home without shoes (a desirable wish), but with protective covering to walk around. An Intent listener on queries, thoroughly knowledgeable on technical feedback. Completed the work in surefire way and left the work-area spick & span. Thanks.

Six weeks ago, the temperature in our refrigerator went up to 60 degrees.We called a repair company, and they determined that the refrigerator needed a new UI board, but the part has been on backorder for more than 1 year.I called KitchenAide and was told that Flamingo Appliance needed to service the refrigerator.Miguel arrived right on time, asked me what the problem was, looked at the refrigerator for 5 minutes and told me that the problem is NOT the UI board - rather, it needs a new fan assembly.I showed Miguel the receipt/report from the first company I called - and it clearly stated that the UI board needed to be replaced.Miguel chuckled and said they dont know what they are talking about.I asked Miguel how long it would take to get the fan and he smiled and went out to his truck and brought in the fan assembly.I asked him how in the world he knew the problem was the fan and he told me that he looked at the work order and immediately knew it was the fan.An hour later the refrigerator was up and running.You cant do better than that.

Worker took 3 days to get to job. Worker came 3 hours late on a Friday evening. Worker refused to give me a quote until I paid $135 which wouldn’t come off the bill. Maytag referred company on my 2 year old machine which has suspension issues. Absolute brutal company to do business with. I couldn’t get a quote on repair till I paid $135 on a $500 machine. Worker wouldn’t give me an estimate on the suspension issue until I paid for him to drive to job which he did late. Gongshow of company

Was very pleased with Jonathans professionalism, detail oriented and very knowledgeable. Definitely will use their services again in the future. Thank you for getting my refrigerator up and running in no time Jon!

Jeremy was awesome. He was able to diagnose the issue quickly and explain to me what the issue was. He also noticed other issues and bought them to my attention. He ordered the parts and will be back in a few days to install the new parts.

This was the 2nd time I have had service for my refrigerator, I am happy to say it was great, the service person was punctual, letting me know when he was on his way and very diligent in addressing the problem in my refrigerator and was able to finish the job on that same day quickly. I would recommend Flamingo Service to all that need to get service on any appliance

The technician was very friendly and customer oriented. He assessed the issue with my washer machine and provided honest feedback and input as to the potential problem and his recommendation. I would recommend Flamingo Appliance Service to others.

Was very professional and knowledgeable. Answered all of our questions and didnt make us feel like we were wasting his time. Showed up right on time and finished quickly.

Service person knew the exact problem, had the part and repaired within 15 minutes. Wish all service people were as skilled. Truly pro!

Efrain was a pleasure to have in our home! He had his booties and mask on before coming in. He had read my comments to Maytag about what the problem was, ordered the appropriate part before coming, and repaired the dishwasher very quickly. I appreciated his friendliness and courtesies. I would recommend him to anyone!

Miguel is extremely professional and clearly knows what he is doing. He had a good answer for any question I asked. When he was done, I felt completely satisfied and confident that my refrigerator was in good hands. I would recommend him to anyone.

Professional and accountable service. Very user friendly. Tech answered all my questions in layman’s terms so I could understand.

Excellent service. Prompt and professional. A real pleasure dealing with Flamingo and in particular Jordan. I recommend them any day.

Professional, Fast, Friendly. I was very happy.

Flamingo is a very professional well run repair facility for appliances. Its never fun to have one of your appliances go down but, its good to know there is a well run, responsible organization to help resolve the issues. Andrew is a great tech and responded on time and very professionally in helping me to get through all of this.

I was experiencing issues with my washer where it would start and once it hit the rinse cycle, it would stop. I called Flamingo Appliance Service being I had used them once in the past for my dryer, and Manny (the same guy who came in the past) came to service my washer. I cannot say better things about Manny. He is professional, knowledgeable, hard working and also punctual. I definitely recommend Manny at Flamingo Appliance Service.

Andrew Dacosta was exceptional. On-time, clean, polite, knowledgeable. Absolutely everything I could possible ask for. Andrew is welcome at our home in Ibis any time.

Miguel Torres was our repairman and we could not have gotten any better than him. He not only fixed and adjusted but went over how to load the machine properly and gave us details on care and use. He sounded more like an Ivy League professor than a repair guy, but the Whirlpool company got a great repairman, rep, and advertiser for the company. My wife and I were extremely impressed with this young man. Thank you for sending him and if we ever need again, please make sure you send him. Thank you Whirlpool and Flamingo.

Completely satisfied.with the service.Very professional and courteous

Eddie called days before service and on service appointment day 30 minutes before arrival. Icemaker box was completely frozen and not operational, after defrosting and loosening up access panel, a nice cleaning and then testing the ice crusher he provided instructions on how to deal with future issues. The issue was insufficient use of the ice maker, we are now using it at least 3-4 x a day.

Flamingo has come to my apartment to try and fix my refrigerated twice for my tenant. It is now running worse than before. They refused to come back even though I have a warranty through whirlpool and they are their service company. Finally, once settled with whirlpool after many, many phone calls between the two companies, flamingo agreed to send a tech for the third time. I requested a different tech, a master tech, and flamingo agreed. However, the original tech (who basically broke my fridge and is stating it is fine) showed up. I’m so frustrated and ready to give up. This is not right. Let’s see who they send tomorrow..

Marcelo was an absolute pleasure. He came and repaired our whirlpool refrigerator and he is by far the most knowledgeable technician and professional one that I have ever come across. He not only was able to fix our problem quickly he was able to walk us through what had happened. If any of my appliances ever break down he is the only call I will make

My technician was on time, he called before he arrived and he was very courteous and professional, he explained the problem and then fixed it. Great job!

Manny was very knowledgeable and smart. He was professional and kind.I will definitely use the company again.. .. thank you...

I was very surprised when the repair guy put a plastic wrap around his shoes in order to not dirty my floor. He tested the washing machine and of course it worked with no issues...smh. He was very polite and professional the entire time he was in the house.

Andrew is a professional and easy to work with. He thoroughly explains the problem and provides a solution. The company is sensitive to its customers scheduling needs and works with their customers to provide a convenient service appointment. Great experience!

Miguel was knowledgeable of my particular refrigerator. He performed a test on the refrigerator to determine the extent of the malfunction. Parts were ordered and installed when they were available. My refrigerator is now working properly.

The repairman was very courteous, knowledgeable, and professional. My washer is working very well now. Thank you for such good quality service.

Do not use them. Came to my home 5 times and never fixed the problem. Dryer still doesnt work. Its been over a 6 week period and it still doesnt work. Reported them to Whirlpool for the lack of knowledge and professionalism.

I highly recommend Marcelo. Ask him for any services. He is the best knowledge and responsibility guy.

Miguel has been here before for other repairs. He is so knowledgeable about my Whirlpool products. He is fast, efficient and does it right. I highly recommend him.

Their electronic system is amazing. When I called to change the appointment, the person on the call was polite and very helpful. The person who came to my house called on time. He was dressed professional, had gloves/mask on, and very polite. He was great and did a great job with our appliance (washer). He even cleaned after himself (no bolts/dust/etc laying around. Highly recommend.

Manny was pleasant and knowledgeable and took time to explain what the issues were with my appliance. He even provided suggestions to maintain the unit in top condition. Im very satisfied with the service provided.

Alexis very knowledgeable, professional and very pleasant. Will use Flamingo again just cause of him. Highly recommend Alexis

Ice maker would not stop making ice tech showed me what was wrong with it and how to fix in future tech was good and also knowlgable

Excellent service. Jordan was super professional and he answered all my questions. Very resourceful and knowledgeable.

It was a great experience the gentleman was very professional cleaned up after himselfI would use this company again and I would recommend them to my friend

They came to fix the ice maker....Excellent service. Prompt. On time. They had to come back months later and their warranty was excellent.

The tech Anthony is professional and friendly. He quickly fixed the dishwasher by replacing a part. Top quality work.

Joe serviced our Whirlpool fridge/freezer that was frosting up. He called before he arrived. Upon his arrival he put on the disposable shoe covers and is wearing PPE. He is very courteous and professional. We will be requesting Joe again (hopefully not too soon :-)) should we have issues with the fridge again.

Really impressed by the quality and professionalism of the work done by this technician. The whole repair process went really smooth, great communication from the company and technician.

Josh was great! Very professional, knowledge and experience on Whirlpool, on time, Nice guy, Flamingo is easy to speak to actual live people answer the phone.

We have a whirpool eletric range with defective oven. Electrical harness was replaced but now one triple element is not working (defective harness). Hopefully wont take to long to order and fix it.

All repair men are very professionalNeat and get job done. Very HappyJoshua was a pleasure to have in.my home and he did a great job for me

The whole process was helpful. Hector Torres #46 was very professional, explained everything. Fridge now workng. In faith that it will continue to work!

Marcelo did a great job, was prompt and fix my issue the first time. Would recommend.

I had a refrigerator that suddenly stopped cooling. I called another company to come look at it that turned out to be mostly useless. They correctly diagnosed the problem as being a refrigerant leak, but they did not have anybody that could fix a refrigerant leak. So I called in Flamingo. I was a little hesitant due to the high minimum labor charge, expecting the chances were high that the repair would be too expensive to be worth it and Id just end up paying another diagnostic fee and then buying a new fridge. But I decided to take the shot.They came right on time - a little earlier actually - and got to work, also confirming that the problem was a refrigerant leak, but they could fix it. The refrigerator is only 2 years old but out of warranty. However, the technician called the manufacturer and was able to get approval for a one-time repair under warranty anyway. An hour later, maybe a little less, and it was done, with no out of pocket cost for me, and it is now cooling like new again.Thanks!

Jordan Ramirez & Sandro Tiberios provided us an excellent repair job saving our counter-depth Frigidaire at the moment out-of-stock due to the pandemic hence not for purchase as new.Both are very knowledgeable and professional and are a valuable asset for your company.Thank you for keeping Flamingo Appliance in business and up-to-date, this is our third experience with the Co.Will continue referring to others.

Had Alex H. (Marietta, GA) and he was excellent! Was obviously very familiar with our KitchenAid dishwasher and within a couple minutes had diagnosed the issue and within 15 minutes, had fixed it! Gave us great tips on how to care for not just that appliance, but all in the house. Have his name on our permanent Repair List. Highly recommend!

We had a broken sensor on the microwave. It took multiple calls, various appointments, various repair techs and pieces came in broken twice. Thankfully Marcelo & his partner solved our issues this last time. Very professional, very knowledgeable and top notch customer service!Thank you MARCELO!

My refrigerator and freezer when out over a week ago... had a scheduled appointment for today and just received a call that they canceled my appointment and I now have to wait 2 more weeks to get my unit fixed.This is unacceptable. I would give 0 stars if possible.

Confirmation and updates provided. On time. Fixed problem. Great service.

Danny was very professional and polite. If I needed help with my appliance again I would absolutely have him out again. Thanks Flamingo.

Although you have several competent techs. I only want Hector

The service person pointed out from the beginning that there was no solution for the problem Im experiencing with my JennAir range. I also pointed out an additional issue with the spark ignitor in one burner, and the quote to repair it was $430. Pricy from my point of view. I ended up paying for the diagnostic $134 and couldnt solve the problem.

On Sept. 9th, we saw that water was dripping down onto our kitchen floor from the bottom of our freezer drawer. It seems that somehow, a 1/2 inch thick layer of ice had formed on the bottom of the drawer and was now defrosting. There was so much water that it was starting to drip down to the apartment below mine. I called Flamingo and scheduled an appointment for Sept. 16th, but I had to call back and ask them for an immediate appointment so that the water would not cause any damage to the apartment below.Fortunately, they understood my dilemma and scheduled an appointment for the next day. Friday, Sept. 10th.Their technician arrived on time on the 10th, found the problem and cleared it and the refrigerator is fine.I truly appreciate their response and service and rest assured knowing that Im in good hands whenever my refrigerator/freezer is in need of service.

Reinier arrived on time, was very pleasant, and was efficient in carrying out a minor product repair.

Great attentive service even when facing a sneaky root cause. 100% recommendable!

Tech (Marcelo Macaya) from Flamingo repaired my Maytag dryer, he was excellent at explaining the problem and solving it. My appliance was under warranty, he came with the parts needed and the repair was completed the same day.

Miguel was a pleasure to work with. Very knowledgeable and professional. Flamingo offers a 30 day call-back guarantee too, which is great. Well worth the peace of mind.

This was a great service experience. From the ease in booking the appointment online, to the communication by both text and email, to the professionalism and knowledge of product of Efrain. I would highly recommend Flamingo Appliance and Efrain, in particular.

Joshua was first class and did an exceptional job. We have dealt with other appliance repair services and Flamingo is by far the most professional and pleasant experience we have had.

Jonathan did an excellent job fixing the issue with my refrigerator. He was very thorough and professional. He did a great job, thank you!

Efrain did a great job and would be welcomed back for any future repairs.

Manny is amazing - Hes super professional and very knowledgeable. I would recommend him to anyone!!