Thanks Ramon for helping me the last minute, for your valuable advices

Questionable business practices - Make sure to check every detail on your receipt. I got charged 20$ extra for apparently returning the car in Fort Lauderdale even though car was returned in Miami Beach. Didnt carefully check on the receipt and now customer service keeps sending me a standard answer email saying they did nothing wrong. Be careful!

Rented for a weekend in June 2021. Shout out to Eddie. Id give him 6 stars if I could. He provided exceptional service and went above and beyond making our rental the highlight of our trip. Initially we were supposed to get a Volvo, but when we asked to get something else, we surprisingly got upgraded to a BMW Z4. Made our trip

After walking 20min to Hertz we realized it was closed. I searched car rentals and sixt came up on Google. It was one block from the old Hertz building. Walked in was greeted by Ramon. He was personable and knowledgeable. He got us a great deal on our car! Highly recommend!

I was told by the guy working September 10th at 10am that I would be charged for 2 days if I brought it in by 5 on Sunday. Invoice should be $162 lower. There is not a direct number to this location and the toll free line gives no way to resolve this. This needs to be fixed now. Until then, I HIGHlY DO NOT RECOMMEND

STAY THE HELL AWAY FROM THIS COMPANY! Do not rent from these scammers. What you booked is not what you get and when you returned the car and confirm that it was return with the employees you will still get bill for one extra day. Customer service is the worst, no care or concern from any of the employees. Worst experience I ever had renting a car, never again. A car that should of cost about $800 for the time we had it now cost over $1500, a complete ripoff. This company overall is the worst. We have another car on their Sixt Plus program for over 5 months. The car has a bad tire, the car needs service and they do nothing about it. We already paid for one bad tire that almost blew up from a sidewall separation now there is another one.

Another disappointment by Sixt. I initially wrote to Sixt and left a review about the unsafe, dirty, and damaged condition of the car I was provided with during my rental in Miami in April 2021. They ended up getting in touch with me about my experience and partially remedied it. So I will give them credit for that.Today, however,I received my toll invoice from my trip (2 months later). I was doubly charged for half of my tolls adding over $25.00 to my toll invoice. Why they charge $5.00 to process each toll is beyond me, but doubly charging me is completely unacceptable. For example a $1.32 toll after the processing fee should be $6.32 ($1.32 toll plus $5.00) processing fee. For me, that was $12.64 since they charged twice.This company is truly disappointing and needs to get it together. I cannot in good faith recommend this company to anybody and will definitely not be using them again. Not worth the frustration or time I need to spend trying to fix all of the mistakes made and poor service.

We get a Volvo for a week. Nice service and good car.

Everything was good until I received my invoice showing one extra day of my total rental.My rental was from Wednesday, Aug 11th at 11am and returned on Friday, Aug 13th at around 4pm. That should counts 3 days. But the invoice I received shows I returned the car on Sunday, Aug 15th at 10am. I was flew back to Chicago on Saturday morning and there is no way I could return a car on Sunday at Miami Beach.Email their customer service a week ago and no response.The one start is not about the mistake they made, but the poor customer service.

Eddie is really profesional and efficient thank you for the great costumer service

The RESERVED car was not available, thEY offered another one, it was so dirty they said they would could offer anothe one. Then they said I could not pay in cash.TERRIBLE IN EVERY SENSE

We have been using Sixt for many years but I guess not anymore. We paid for renting Grand Cherokee for 4 days in Miami Beach. We specifically came to the Sixt store on 5th and were told that they have two Grand Cherokee available. One is having the oil changed, the other will be returned in 3 hours. We paid for everything and the agent told us he will give us a call when the oil is changed (he said in about an hour) or if the other car is returned faster, then he will give us a call then. So we waited half of the day for the call and nobody even tried to call us. Every time we tried to call to the store it would go straight to voicemail. So we came back to the store ourselves and the same agent said that he doesn’t have any Grand Cherokee at all. Like why would you say that you have 2 cars that a customer want, promise to give a call and then never do neither of promised things?So disappointing! Wasted our day for nothing and btw the agent never apologized!

Made a reservation online for a car i picked. When i went to pick it up. They didnt have the car and gave me something else instead. Thought ok i wont be that difficult person. Good deal on booking. After i returned the car, i got hit with extra fees. Save yourself the time and money and book elsewhere WITH A CAR YOU WANT.

Literally the best rental car company I have ever come across! I don’t own a car, I just rent one when I need to go anywhere (I live in a city with great public transport). I may rent a car three times a month. In ten years I have had one problem with a car, ONE problem in ten years renting two or three times a month! (Flat tire on a BMW. BMW doesn’t put spare tires in their cars, they use runflats.)

I walked in and spoke to Mr.Hussain K about renting a car. I was given the fees associated with my needs and I agreed. We were told that we’d get a specific car and to come back at 5pm. When we arrived the car we were promised had been “picked up by someone in corporate”. Mr. Hussain told us he’d waive the extra fees (for us to take the car back to the airport instead of our original location) because of the mixup. The next day we dropped the car off at the airport and asked if there’d be additional charges…they told us that there wouldn’t be. Days later we were charged the full amount. When I reached out to corporate they told us there was nothing they could do. Mr.Hussain lied and because he was deceitful we were left to pay more.

Friendly staff, nice cars, easy checkouts. I was quite happy with the service.

Easy rental, friendly and honest employee, paid exactly what the booking online promised. Will definitely use again!

Ramon was very helpful. I highly recommend seeing him for your car rentals in south beach.

GPS was off a block or so, but we made it. Place is clean. Staff was great

Outstanding service. Miami Beach on 5th staff need to be recognized for providing a quality, efficient service. I use Sixt all the time and this branch is adding value to the brand. Thanks for the great experience and rental.

Eddie is the most professional helpful manger I’ve worked with at any car rental location (and they have an amazing fleet of vehicles)

Having been renting cars there on a monthly basis for the past year I must say my experiences have been consistently positive. The Staff is knowledgeable, flexible and efficient. I plan to continue using this organization both here and abroad for my transportation rental needs.

Charged me for an additional day and lied about the times I dropped and picked up my car. They will steal your money, do not come here.

Great and easy experience. Mikhaila the agent was super friendly and helpful. Would def rent again.

We got a really good price, excellent customer service and a cheerful offer from Hussein K, of a discount when I reported an unexpectedly high expense for gasoline because a larger vehicle was the only one available (Four Runner instead of RAV 4)

Enjoyed my experience here!

Good service right in Miami Beach. Got a great deal for a super clean Volvo s90. Stagf we’re great and the car went well. Will use again for great cars if there’s a deal.

A rental car company?....With no cars??Don’t waste your time.

I didnt get the car that I booked on the required location. The saff gave me a car to drive with it to the next office to pick it up. They also gave me a GPS to help me, but it was not easy to fix it in the car. The car what I rented was a BMW430i Covertible. Everything was fine with the car.

Most unprofessional business and car rental branch I’ve ever used. Bad experience from the car itself and from the employees including the supervisor.Rented a car that smelled like marijuana, had clothes and shoes in the backseat, was dirty and the list goes on. Waited days for a call from the supervisor and never received a call back.I was warned against this branch but I still chose to give them the benefit of the doubt. First time and last time. Terrible service. Enterprise is the best.

SIXT has really gotten its act together. Great deals on car rentals and great service. I used to think of them as one of the companies that always is trying to tack on extra fees and restrictions, but thats not the case any more. They are professionals like the other top companies. UPDATE: Since I wrote this, I rented a couple more times from this SIXT office. No problem with any aspect of the rentals -- great prices, and excellent service. On my last rental, an agent named Eddie was very helpful.

Amazing very polite quick will be reserving every time I come to Miami

Was closed when we arrived to get our Car, went back next day( Premium)Cars we were supposed to Rent they didnt have, car they gave us didnt lock. Second car was filthy, check engine and oil lights came on, will Never Rent from this Company Again. Nothing but Hassle. Wouldnt recommend this Company.

They charged twice time but I didn’t receive my payment it’s almost 20 day

Great friendly staff ! Jeimy is always great !!

Great customer service and good quality vehicles. We picked it up at the airport and dropped it off at Miami beach location. Many gas stations around the area so no worries on filling it up prior to drop off. I will rent again from this place.

Good quality vehicles you can rent. And also they had excellent customer services.

Forgot my jacket in the rental and tried calling for a week but no one ever got back to me and there is no way to contact them...very poor customer service

Love the employees in the 5th street location. Theyre always friendly and quick to help.

Things with them always start off good then it all goes down, they give you un-sanitized cars, and then they charge you for stuff a month after you even having the rental. And let’s now start with the corporate company which are another bunch of thief’s cause they don’t even have a customer service line that humans answer to help you. Totally misleading

Absolute pleasure working with Eddie. Will always go back to rent with Sixt as long as Eddie is there!!

This location is only a few blocks away from our office when Im working in Miami, first time arriving I was very surprised on how clean and modern the store was. Unlike other rental places Ive see in South Beach that remind you of a run down train stations lost and found office lolFrom my first time renting Ive observed not only the cleanliness but also the agents wearing white dress shirts and everyone smiling (very refreshing) Also the customer service stands out, if there are people waiting in line the manager offered waters and other staff reassured everyone that everyone would be helped shortly. At the desk the process reminds you of a swift check in to a high end resort, very informative, pleasant and personable. Few times I had a scheduling conflict with work and the agent worked quickly to resolve my issue. For work I travel a ton using few different rental companys that I have memberships with and I can easily say that this location by far is the most pleasant. One more thing that has been very consistent is the cars I reserve, clean & almost exact model I choose during booking if not better.Last few rentals I also had a pleasure of having Anthony as my agent, very attentive and goes above and beyond to resolve any issue and to accommodate me in any way. 5 star customer service and as Ive stated before very refreshing for mediocre South Beach customer service that Im used to.Thank You!

I requested a car of a category and they gave me one of a lower category, even though they had that category in other stations nearby. It seems that the price they offered me was very low. They only had one car in the concession and they gave it to me dirty, smelly and without any type of disinfection against COVID. They are a disaster.

I rented a car the day before and when I came very rude Juam said he doesn’t have a car for me and they don’t guarantee that car will be available. Can you imagine when all your plans ruined because nobody even called you that they can’t provide you with the car?

Nice and easy pickup of our rental. No pushy sales for any extras, which is nice.

Sixt’s Money Grabbing has gone from bad to worse. I wanted to return my one Sixt rental car two days early because I was renting another car (FROM SIXT) and it was necessary given the logistics I had coming up and that I wouldn’t be able to get back down to Miami easily midweek from Fort Lauderdale due to family circumstances. I thus called the Sixt customer service team on Sunday, the 13th of September, around 1200 EST and spoke to a lady on their team to ask and confirm if I could return my vehicle early and be reimbursed for the two outstanding days rental. I did this as I had already inquired with the Miami 5th Street branch to see if I could do this and be reimbursed for the two days and they said I needed to call central customer service to get this approved as they couldnt do it without customer services prior approval. I therefore called customer service, endured their now normal, yet nonetheless impressive 30 minute wait times per call and the lady I spoke to at Customer Service checked my reservation and informed me she was making a note on my reservation that would allow me to return the car early and be reimbursed for the final two days (keep in mind I was renting another Sixt vehicle in it’s place). I then called the Miami 5th Street Branch back and they said they could see customer services approval and I could bring it in early. I would not have returned the vehicle early otherwise. I only did so because I needed to get a new reservation with Sixt from Miami airport for an extra week and couldnt easily complete those logistics during the working week. Despite all of these guarantees they have now charged me for these days and said they will not reimburse me any of the days. On top of that they delayed my check in at Miami airport by ten minutes and then charged me an additional day when I returned the second vehicle. I have been using Sixt since 2015, am a Gold Card member and have spent well in excess of $5000 with the company and this is how they reward the loyalty. I seriously advise anyone looking at renting with them to avoid their hidden fees and surcharges and rent with a company which doesn’t treat it’s loyal customers as such.

Expensive rates but superb customer service

The best car rental showroom in South Miami Beach. The place has all different types for cars available, depending on the requirements. The staff is friendly and assists you in whatever silly doubt you ask them. There is ample seating and waiting area and the charges are decent as well.

Amazing!Great service, amazing cars, lovely staff, since I used sixt for the first time now I’m booking every single week

Two reps working for a line full of customers. Car smelled like smoke. When called customer service directly and asked to extend a day, it was a process. I think with a little more feedback, they can get up to better service and ratings. Thats why I decided to give a 3 star and review.

Ive been a fan of Sixt for years, starting when I was in Abu Dhabi for three months, so when I need a car, theyre my go-to company. Anthony on the Miami 5th St office was a huge help, and when I broke my ankle and needed surgery, he REALLY helped us out by extending our rental via phone call because I couldnt get back there before our lease was up. Thank you so much for making sure my emergency was only my ankle, and not the car too!!

Great customer service, ask for Hussain and Eddie

I had great service at this branch - everyone was so nice and helpful. I called and came in last minute when a reservation with another car rental company in the area had fallen through (that company was not answering their phone all morning and did not have the car available that I needed.) Not only was I able to quickly rent the car I needed, but it was an easy and pleasant experience from start to finish. Including when I had to come back the next day to retrieve the sunglasses that I had left in the car.... A big thanks to Ryan, Ashley and Allison who all were amazingly helpful throughout. As well as the gentleman who checked in my car quickly even though it was closing time. Great team!

Service was excellent and fast. The car was brand new, which was a positive surprise. Service agent Eddie was helpful and a great guy 👍

I received a call saying my car was ready a day prior, when I arrived my car was not ready and I waited an hour just to get the wrong car to exchange it the next day to another location where it took another hour to change cars. Both cars not washed and dirty inside, absolute worst car rental there is.

We got our rental car on 30.10.19. I had an upgrade for my husband on the phone. Everything worked. Anthony was a very nice, helpful and competent employer! Thank you very much for everything. Greetings from GermanyDorit

Unlike other car rental companies, Sixt does not have many branches in the US. As such, if there is a problem with the vehicle as simple as a busted tire, you can’t easily exchange the vehicle. You have to run in a risky spare tire until you reach their nearest branch which is way too far. It’s not worth the hassle. It is better to rent on a car rental company that have several branches.

Poorly run business. Poor management. Reserved a car days in advance and when we arrived it wasn’t available. All they had was an SUV and then they tried charging us for it when they failed. Unbelievable.

Ive been renting at this location for 2 years. Let me just say the customer service has dramatically improved! Im a business owner and know the importance of having good staff, this location has definitely found some great ones. The staff is really helpful and friendly. It is a smaller location so keep in mind they dont always have every vehicle available on hand. Best tip is to reserve in advance or come in to make a reservation because the staff really goes out of their way to help accommodate you.Thank you guys!Will definitely keep coming back.Rosa

Great customer service here!

Great place to rent a car. Friendly staff and good prices for the vehicles. Nice model vehicles available as well, you will not be disappointed. Mercedes, Range Rover, Jaguar BMW etc.

Beyond awesome experience with these guys. This location is fantastic but Ive pretty much had the same level of customer service at all of their branches throughout the world. I have to say they must have some top-notch customer service training. Almost every time Ive rented a vehicle at one price point I get bumped up into one higher or more. But the guys at this location even went so far as to load my car for me with my luggage. They were prompt and helpful with questions and even when I needed to extend my reservation and change my drop off everything was done with such ease. The app also is great and you earn points very quickly to get to higher levels of rentals. The cars are always clean and high-end.

Everything was fine. Competent and very friendly employees and fair prices and good Service. Evytime again

Quick and friendly. We will happily be ready with Eddie next time we are en Miami Beach...

The service was quick and trouble-free, I havent gotten my receipt yet, but I think everything was charged as expected. I was a little late getting the car back, but they were gracious and charge me nothing for that according to the gentleman who checked us in. Loved the car. Thank you for such a good experience. Will leave more review when I get my bill.

Charge my credit card 3times and I cancel my reservation

I had to change car cause it got scratched in a parking and I accidentally forgot some personal belongings in the first one. When at the day of the departure I returned the second car it was told me that the lost and found office is open 1 day a week... Seriously?? Miami Airport sixt branch cant afford to have the office open at least let someone of the staff have the key?? Unbelievable. Of course they told me I would receive this home.... Never happenedThis is why. 1 star

Do no rent from them. I was lied to twice by humans I spoke with, not just through a website but at the Miami Beach location. First I was told we had a reserved car rental at the Miami Beach location. Then I was told there were no cars available but they rebooked me for the airport when I got to the airport they did not have a reservation for me and they had no cars available. This is just bad business

I have no words... Excellent service! Ms Ashley G supported us for all the process and I have to say that rarely you meet people so prepared and professional (especially patient). G R E A T J O B ! Recommended !

Anthony here is amazing!! Easy to work with, totally professional and overall extremely helpful. I highly recommend him at this location.

Comprehensive info, good cars. Make sure to have appropriate insurance and all will be smooth and fine :-)

Very good service, good pricing and friendly staff. Highly recommend. Anthony is the best!

I am very pleased with the quality of service your Sixt team at 5th street, Miami Beach provides. I sincerely appreciate their responsiveness and the way Sixt team conduct business. I have recommended your company to all our friends because of our satisfaction with your service. Special thanks I would like to give to Brian, Anthony and Randy for giving an outstanding service ! Dispute, some comments from other renters, I believe local employees are doing good job and by renting from this location for 10+ times, I was never disappointed. Renting again next week and looking forward to it !

☆ 10 Stars! ☆1st. Staff are super friendly and go the extra mile. If I ever have questions I make sure to ASK and they always provide me with the appropriate information.I dont know why people are always complaining about the same issues when its clear on the website when you click on the TERMS & CONDITIONS what is expected for renting with the company.2nd. This is Miami Beach, parking is crazy. Im 58 years old and I dont find reason to complain about having to walk around the corner to pick up the car. Stop being LAZY!3rd. If you are complaining about it being too slow to get your car and insist that you are IN A RUSH then as an adult you should have give yourself enough time to come a little bit earlier so you dont have to be late to your appointment.Thank you.Your Loyal Customer,Sonia V.

Close to my house. Easy in and easy out. Great service

I am normally a fan of SixT but not this time. Took almost 30 minutes to get the car and then had to walk a block away to pick it up at a parking ramp. When we tried to leave the ramp there was no way to get out since they had not left an exit ticket in the car. After calling various numbers and blocking the ramp exit for 10 minutes we final got a live human being to open the gate and let us out. SixT was not our cheapest option this time but I went with them because their service and people have been great in the past. Oh well, live and learn.

Great deal, great service, very kind service by Eddie. Thanks

Awesome staff!!!! Very easy to rent a car here, no hassle and they are quick!!

Rene (sixt) was amazing and friendly at serving us. He explained everything very well and the car was above expectations! We will definitely book again via sixt/holiday autos!!

Wish I could give them zero stars! We had reserved a car months ago to guarantee a good price and when we tried to pick up they did not allow us to do so using a temporary license, which is valid to drive anywhere in the US. This is what you receive from DMV while you wait for your physical license. We went next door and had no issue at all at another car rental company! Representatives from Sixt at this location were not helpful at all, did not try to resolve being that we are allowed under law to use this license. Would not recommend this company to anyone!

Eddy wowwww,This guy makes miracles happen.Thrufully my best experience ever at this location . Thank you Eddy

Great rental car company. Good fleet of cars to choose from, easy to book online, easy to use mobile app. The staff at the 5th Street location were nice, helpful and professional. I definitely recommend!

Got some trouble in getting the car I reserved, which is not unusual thing in the business of car rentals. However, they apologized and replaced it with a luxury car and with even discount. Friendly staff. Eddie was excellent to deal with and he delt with the situation in a professional manner. Thank you Eddie and Sixt team.

Very good service received! Nice car indeed!

Please make yourself a favor, if you want to enjoy your vacations and have a positive rental experience, avoid this place and particularly avoid dealing with the “sales agent” called Lilian R.This was the worst experience ever. She is not amiable at all and just doesn’t know what she’s doing. We gave her 1 debit card, which was not working because Sixt does not accept it, fair enough (even though they do charge your debit card at the moment of booking, of course…). So we gave 2 other credit cards, one French and one Spanish. This “agent” told us both credit cards were blocked by our bank, which was very surprising as we advised our banks we were traveling. We are foreigners so we were not able to call our bank from our mobile. Of course no way to call from Sixt office neither… We had to go back to the hotel to call our bank, to finally HEAR THAT THE TRANSACTION HAS NEVER BEEN BLOCKED but that incorrect data had been entered. Hard-worker Lilian was even not able to input the correct expiration date into her system…. When we came back and asked her to start from scratch she just complained as if it was our fault !Results: customers pissed off, half a day lost and extra charges for the international calls. Any discount offered for the ½ day lost ? Of course not! Any reimbursements for the international charges? Don’t you even think about it…This place is a mess. Sixt should definitely stop hiring interns that feel like they are in vacations in Miami. They just have no clue of what they are doing and don’t know how to handle customers neither.

Great and very service minded. Anthony is very service minded and explain everything very well.

Great Service and they upgraded me to an awesome Jeep for my day trip!!

Amazing

Service was fast and Anthony was courteous and helpful!

Great quick service. Pleasant staff. No problems on pickup or return of the car.

We had a perfect experience with SIXT Miami Beach - especially Ashley gave us good advice and was highly engaged with all of our questions. Car was in perfect shape and fully met our needs. Thanks for flexible drop off at the airport! THANK YOU!

Never had a issue with them,I would book the car online show up at the time that I would put in on the website and they would have everything ready. It would take maybe 15 minutes if anything to verify that it is me that renting the car to me actually being in the car driving away.

Great service! So friendly employees. Good cars and prices. Thank you!

Convenient locations in South Beach, great customer service and competitive rates. Will rent with them again.

Rented a car is September of 2013. Easy. No Problems.Great selection of clean cars. New cars as well. Customer service is nice and friendly.If you prefer a higher end car like Mercedes or BMW this place is to go to.Order Online and save more money.

Overall very positive experience. I can definitely recommend this place. No problems with pick.-up, booking, the car itself of the return.Only thing to add I would have wished they get the car from the parking house nearby and not just let it pick up ourself. --> Service

We didnt get the car we asked for and no reduction for that. We ask for taking the car at 11am and we had to wait 45 minutes. No excuses for that. The agent told us it was because they were washing the car but when we came in, it was dirty inside, there was trash at the back. Usually we rent our cars with Hertz, everything is great and we dont need to pay for extra driver. With Sixt we were charged 60$ just for this and they didnt tell us anything about this charge when i asked if it was possible to put 2 drivers. very bad experience. Avoid it!

Great price, great service, great car. Its the little things with a car rental - speed of getting the car, ease of returning the car, convenience of finding the vehicle and this company has nailed it all. Really friendly staff, and clean, reliable cars. Ill rent from them again soon.

Very BAD service, we booked a car (the chepest) for 53$ and at the end of the day it was 135$ (all the taxes included). They also send us a email stating that we have damaged the car, even though IT IS NOT TRUE!!!! they told us it was everything okay and then we have receive the final bill that was more than the double of the initial price. Very disappointed

First of all, Sixt charged me 28 $ for a rebooking fee that didn’t exist. I saw later in the receipt and had to come back to the rental and waited there for their manager for 20 minutes to get it solved. Then, when you rent the car, you have to walk to a parking (with no Sixt signs) to look for the car. I spent a lot of time to find the car. They should at least bring the car to the costumer ( there was a guy staring there doing nothing ). Returned the car in Orlando with no issues at least. I won’t rent in Sixt never again.