Our rental experience at this location was incredible, and its all because of a single employee. If you have the chance to process your rental with Sam he is amazing, efficient, reliable, and so hard working! Speaks both stellar English & Spanish, and the best part is he is so easy to work with.We had just moved to Miami, booked our rental for two weeks, but needed an extension. He accommodated our extension not only once but twice!! We didnt realize how long it was going to take to find a home, and Sam at Avis was so understanding and helpful.If more employees acted like him, wed all be living in paradise! Unfortunately, people get burned out from rude customers and it shows here in Miami. We feel fortunate that this long rental experience was smooth sailing because of the random location we chose! Cars here rent out extremely fast, and some reservations dont get fulfilled. It happened to us before we went to Avis at Enterprise at the Brickell location. Their employee simply looked at us and said sorry, we dont have a car for you. And that was IT! As if it didnt matter we booked in advance, and he cared 0% about trying to help. Thats when we booked with Avis, crossed our fingers, and were pleasantly surprised at Sams dedication and kindness.

Had a very pleasant experience in picking up and dropping off. Sam is the man. Easy going guy who makes everything so seemless. Will definitely be back the next time I’m in town.

When picking up in Miami the gentleman helping was extremely nice! He also made it quick and easy to get in and out of there in a timely fashion! A+ service!!

Easy rental, booked a mustang online ended up with a convertible Camaro. They were quick and dropping off was really easy!

*IF YOU RENT FROM HERE MAKE SURE YOU CHECK YOUR CREDIT CARD STATEMENT!*We had a reservation to pick up a car at noon and return the next day same time. I paid for my reservation, and picked up the car a few minutes early (11:50). I returned my reservation the next day at 12:28 pm. These times are significant because I found out after the fact that Avis has a 29 minute grace period before they charge you for another day?Had I not checked my statement because a friend and I were splitting the cost, I never wouldve noticed.Avis removed the charge just this once- after waiting on hold for 20 minutes- but with all the choices in car rental I wont be renting from Avis again.

Sam is a great customer service rep for Avis.He had in comfort and style in a Chevy Impala.He worked with me and gave me and my girl great service. Thanks Sam, your the Best

They are awesome!!! All the persons who work there have a great customer services and made the process easy and pleasant! Thank you Mr. Samuel, Carlos and Ligia for all your help!

Very easy to book online. The staff were incredible, very welcoming and timely. They also accommodated a late return due to weather. Would highly recommend.

The rental process was extremely fast and smooth. The car we received was clean and in great condition. All fees were communicated upfront and the agents were very friendly and kind. Will definitely rent from Avis again!

Avis please give this staff a raise!!! Wonderful team cars are kept on one place and cleaned in another. Team hustled to get my car in time and others customers. Staff Was very patient why customers ask tons of questions. Great office I know I had to wait for a car to come but they came clean and ready to go thank you team South Beach

Sam was exremely helpful and efficient in managing a site under construction (take note, not sure when it will be resolved) not to mention the ability to swap out a car that was making a concerning sound. Positive experience out of what could have been unpleasant.

Car was cleaned, service was great thank you Sam and his team, for working hard. Car was kept in different location the team hustle to get us out car quick. Thanks

Irrational policies regarding late fees. Staff was competent and fast

Saved my life I needed a car so bad and the best employee Sam will help you hands down the best avis

Service was great, very accommodating don’t know about the other reviews Sam and the staff was amazing. Cars were clean and sanitized., Rental process was quick And honest keep doing the great job Avis South Beach!!

Greeted as I entered And knowledged In line . Had no reservation but got a great deal last minute. Was honest with policy no pressure at all I felt very comfortable would definitely recommend. Went to enterprise and felt I was being investigated. Avis had great options to return at other locations with no drop off fees. Never drove the Mitsubishi outlander for what an amazing car with great gas mileage. Thank you Avis and thank you Avis South Beach

Rented a car for Thursday march 4 at 8am. Building is clearly out of business, lobby is empty and door is locked up. After 30 minutes of waiting to see if someone showed up, I had to change my reservation to another location, and on top of that they charge 14 MORE DOLLARS because their location they allowed me to rent from is closed? Complete waste of time, do not reserve.UPDATE: They moved our reservation to the Avis at Lowes hotel which IS ALSO CLOSED! WAITED ANOTHER HOUR THERE before I finally got my refund. Now no place near me has any rental cars left. Avis ruined a whole day of my trip!

I had a great experience with Avis from Miami Beach! The service was excellent, The person I worked with, Sam was friendly, kind, and super helpful! Thank you Sam, and Avis!

Never felt as comfortable as I did renting with Avis. Letting me know car was disinfecting and cleaned was very important to me. Car was cleaned smelled good and made me feel comfortable.

Horrible. We rented a car for 3 days and the prices were good but our trip got cut short due to a family member corona virus so we returned the car early to save paying full price for days we didnt need and they charged us for the full 3 days ! We returned it early to save money because we no longer needed it and we ended up paying without keeping the car. HORRIBLE company, enterprise is way better ! NEVER renting from avis again this is ridiculous. Very disappointed.

We rented a car for less than 24 hours to drive from MIA to Key West. Within 1 hour of having the car it broke down. We waited for 4 hours for a new car. This was also a celebration for my 30th birthday. Due to breaking down we had to cancel our plans and reservations for that evening as we would not get there in time. Not only did this happen, they then tried to charge us for gas used from the BROKE DOWN vehicle.

Extremely unsafe to rent from this location during Covid-19. They tried to give us a car with beverage and liquor bottles and sand from previous users. It was extremely unclean and we had to clean it ourself like an own car. Didnt expect this Avis

You conned me with extra hidden charges that I have contacted my bank to remove.EDIT: they offered me a free rental to apologise and then stole money from me AGAIN!

Easy and convenient. Came in a bit early to pick up the vehicle. They offered to upgrade to a mustang from the economy that I reserved for $12/day, I declined. They decided to upgrade to the mustang anyway, free of charge. Car was clean, ran well and had nice options. No hidden fees, no hassle. Returned the car and was out the door in under 5 minutes. They were really nice and great service!!!!

Very helpful went to Avis South Beach because of an issue for other office That they cannot handle. Sam was very professional heard my issue resolved my issue I left very happy. Avis you have a long time renter

Carlos was amazing! Thanks for the help and the rental!

Didn’t have a reservation but offered me a good deal, had to wait for car to be clean but didn’t mind because they sanitized and left the inside looking real clean. For some Advice get the pre-pay toll package that’s a great deal especially with all the tolls they have a Miami! Will be back soon

Location is under construction they have runners bringing cars. Rates are fair and cars are clean. When returning is easy runner will take car and Avis will email receipt

Sam Santibanez took care of me and also rented a vehicle for my in-laws. Very professional and very quick. Would definitely recommend to rent from here and ask for Sam!

Great service, and price. Staff was extremely friendly and efficient.

No complaints at all staff was nice, was late one hour they took the hour off without any attitude. Only problem was the parking but they took my car and I felt at peace. Would Recommend thank you Avis

A good priced rental, pretty friction-less to pick up and drop off and also for me to change specifics of the booking prior to pick up. Good service. The lady in reception was hassled and over busy but efficient and polite. Good car. Easy drop off in Pensacola. The car was tightly parked between others and I had to get help to get it out as I am not used to automatics and the specific car.

😉 Amazing Service ! Sam and Jorge are very customer oriented people- I have to leave Broward County and Head to Miami Beach location to get not only an Auto- but also attention to specific needs- Thank you - I will definitely return to this location and Refer my friends and colleagues! Thank you Jorge.😊

Car was clean and sanitized, Sam was helpful and kind. Took time to listen to me and answered all my questions.Thanks for the great service

The process to get the rental car was horrible. I first tried calling and either got hung up on or the call dropped not too sure, when i called back i had to give them all of my information all over again and it happened again!! So i just downloaded the app and it went easier for me. The pickup building was too tiny to fit everyone in it people had to wait outside and only one person was working, he was agitated and rude. Then when we finally got the car it was a huge van type car and we were only two people! I asked why the car was so big and the driver said “Oh can you not drive?” I was very offended and was aggravated. However the process to drop the car off went so smoothly and they were very friendly! My mother left my jacket in the car and they helped me retrieve my jacket even when the car had already left!

Excellent, and highly personable, customer service. Its rare these days to be greeted, by name, when you walk in the front door of a business establishment.

Excellent customer service. Friendly staff. Team work. Exceptional service!!!! Thank you to the team.

Sam Santibanez, the operator of the Avis facility that I rented from always makes me feel comfortable. Especially with the covid19 situation we are in, he never fails to come through.

Samuel is accommodating, professional and mindful of the customers perspective. Very informative and makes the process quick and easy.

Just wanted to write a review about the manager Sam at this location. He made my car rental experience at Avis, awesome!!! His customer service is stellar and his cheerful attitude will keep me coming back to Avis. Thanks Sam for everything will be definitely recommending your location!

Avis give this staff Recognition!!! Wow we rented a car on January 2nd, got everyone out ASAP no attitude. Car was clean, and full of gas.Directions were given an accurate would recommend

We were on vacation with our children and wanted to rent a car for one day. The lines inside we’re very long so we decided to rent online. It was streamlined, when we went to pick up the car they washed it for us and it was a seamless process.

This location was very busy over the holiday weekend. They sold out multiple times. Luckily we had a reservation made in advance.Sam was very helpful and friendly. Got us the car we wanted and didnt worry about nickle and diming us.I advise to make a reservation in advance online for best results. The location is easy to spot and theres a gas station behind them on 23rd St.

Great experience! Really pleased with the customer service I received. Sam was super cool in helping me find a rental for my stay here in Miami. Highly recommend!l My car was nice and clean!

Thank you! You made my family and myself feel safe by giving Us a clean and reliable car Customer Service was on point keep doing what you’re doing

Long lines, but moved fast very knowledgeable about the rental, directions were asked and they were given. Contract was explained. No complaints about the service but the lot is out of their hands. Thanks

Had A reservation and it Hertz, They cannot for fill the reservation due to the Christmas holiday call Sam, he honor the rate and got me in and out as quick as possible. I was thinking he was going to overcharge me and take advantage of the situation but he was generous and honor the same rate thank you Sam for getting me home safe

Sam is awesome ! He helps out whenever he can creates a wonderful renting experience.

Awesome staff, Had to wait for the car but can’t blame the staff, office is under construction so they are limited to space but they work so hard to have me in and out as soon as possible. Sam was amazing Carlos was niceThank you for making notification great and having us out in and out as fast as possible thank you

Sam thank you!!! Loved the Jeep went perfect at theEverglades. Thanks for the attention towards my family and myself

Pick up process was easy, they gave me the car earlier and when returning they understood that Miami traffic sometimes is so bad it didnt the depend on me the late arrival and didnt charge me extra.

Wow!! Rented a car on January 2th!! Office was packed staff had it under control, Both employees were very patient answering questions and losing your patience. I give them credit because it was jampacked Avis make sure you give them a raise they deserve it keep up the hard work boys

I waited in line for over 30 minutes, the only reason I’m giving 5 stars is because Of Sam attitude, knowledge me as I entered, thank me for my patience when I got to the counter got me in and out quick as possible.

Sam was great to work with! He offered us a choice of two vehicles (both of which were ready to go) and off we went. Book in advance and your paperwork and car will be ready when you arrive. Convenient location on Collins at 23rd if youre staying in hotels north of South Beach.

Smooth service, office was crazy with holiday rush, But they had it under control. Thanks guys

I m really disappointed in this store worker his name is carlos so disrespectfull and rude. And his biggest mistake he took my card without showing me exact price and charged on my card bigger amount than the price on my reservation. Then make me sign the paper, when i saw the price that he showed me, i didnt want to sign and rent the car because it was 3 times bigger than reservation price. i refused the rental agreement but because of this mans mistake, it already charged my card.

Online booking was easy, people were very helpful, overall process was just easy and we got everything we needed at a fair price.

Nice guys that will completely rip you off. Understated mileage, overstated full gauge reading. Took nearly an hour to fix the mess they caused on my contract.

Great team with friendly service!!

THE STAFF WILL TAKE THEIR SWEET TIME AND DO NOT EXPECT FRIENDLY SERVICE. WAIT TIME FOR PICK UP WAS OVER AN HOUR. EVEN IF YOU MAKE A RESERVATION IT DOES NOT GUARANTEE YOU WILL GET THE SIZE YOU RESERVED. THEY WILL NOT ACCOMMODATE YOU EITHER. EXPECT TO BE TOLD ITS NOT THEIR PROBLEM. NEVER GOING BACK.

Was on vacation staying locally and I had made an online reservation for a convertible with Avis which my hotel did recommend (2318 Collins Avenue Avis location). Arrived to learn that unfortunately for me they did not have the car available due to the compatibility of their location inventory and the online booking system (I was told). Furthermore, they did not have any other rentals available to even compromise with. The unhelpful employee that was there advised me to contact online who my reservation was through to explain what happened and to cancel my reservation. I did and was told that having to cancel my reservation would impose a cancelling fee even though it was involuntary on my part and incompetent on there’s. After many frustrating and time-consuming phone calls with every time having to explain my situation over and over because someone new was picking up after being put on hold. I just received my credit for the cancelling fee they charged of $150 that was beyond my control in the first place. Remember this happened on August 3rd, and it’s now August 15th.

It was easy to get to the car and well located in Miami Beach, and the staff was very helpful.Unless youre a lover of walking, if your stay is under the 12th Street itll be better to get a ride to get there. Its near the biggest hotels of Miami Beach and a little far from South Beach. I thinks its already in Mid Beach.

The agent at the Miami branch illegally and without my consent upsold me additional liability. He did the same thing with the three previous customers. They were Europeans and did not understand what he was doing. I just returned the car and I just noticed what he did to me as well. I will report this to American Express to dispute charge.

This is the worst car rental experience I’ve ever had. The car itself was fine and the price is what you expect. But the staff was unbelievably rude, it’s in a terrible location that’s difficult to get in and out of, and you’re expected to return your own car in the one lane of tightly packed spaces on a one way at a ridiculous intersection. I DID notice they were nicer to the people speaking Spanish so if you speak Spanish, maybe you won’t be treated like garbage. Ugh.

Convenient South Beach location. Pickup and drop-off were easy and fast. Perfect for a one-day, longish excursion... especially when Ubering the rest of the time.

We tried renting from two other companies in that area and one didnt have cars the other had an office full of angry customers. This office was busy but got us out the door in minutes. The lady at the counter was courteous and cheerful. We dropped the car off at the airport - so easy!

Regardless the email confirmation from AVIS saying that my car is reserved for me, there was no car available the day of pick up! Why would the booking system let me rent a car if there is none available?!? The guy at the counter then told me to call the AVIS support and submit a complaint - I fulfilled my part of the contract (paid in full) and now I also have to make calls to get what I paid for? This is VERY POOR customer service! And by the way there were at least 5 other customers that morning with the same issue! One guy from AVIS also said that this happens nearly every day! AVIS get your inventory under control!

Thanks Sam, for the great deal!! He explained the sunpass and contract. Busy office but he gives you his full attention, will be back soon

Staff was great, but lot is SUPER DANGEROUS!!! Junior was great took my car but very dangerous!

Had to wait a little longer than usual but everything was pretty smooth

Always outstanding service with Sam and crew.

There was only one person for all the people trying to get a car. There was almost 5 people waitingEven with that the experience was good and it was done with a smile and I got the car I ordered

Sam is great

Fast and easy pickup and delivery of the car. Friendly staff. Perfect location for us.Got the car we had ordered.

I read a lot of bad reviews, but my experience was the opposite. My car broke down on Christmas eve and I needed a car fast. Since I live a block away my girlfriend and I walked over. I wasnt feeling optimistic, it being a holiday weekend. Carlos was like a ray of sunshine saving us and helping us get a car. Weekend saved! I will definitely go back.

Great deals, Small lot but everything worked out perfect

2019 review. Still a 5 star place. 3 couples in front of me with cruise vouchers. It took about about 5 minutes each to process. At least they all had credit (Not debit) cards and international drivers licences. The agent answered all the question. He repeated, bring the car back full, the hours of operation, how Florida Sunpass Tolls work. I am a Avis Preferred Member, My rental tool a minute. I was out in less than 20 minutes.2018 review: A professional car rental location. I have rented cars there for 6 years, no problems. It is better to rent here as you avoid the airport fees that add $20 per day. I rent a car to go on excursions to the Everglades, Keys, etc.But while waiting in line, there is always a problem with a customer because they want an exception to the rules. You must have a valid credit card (not debit with no money, prepay, etc) because Florida has pay by licence plate tolls and express lanes; you will rack up charges. Come at the time you chose, the lot is small. Bring the car back when you say you will; they need the car. They have limited hours, no late night drop off.I get the car I reserved and it takes 5 minutes. But I understand the rules.

The staff (no identifier label) treated us like we were there just for annoying. Do not expect a friendly service. Literally forced to go home and look on the website for further information. Expect to be told it’s not their problem: not used to such an attitude renting AVIS worldwide.

Service was not very friendly at all. The car was fine. Plus you cant return after hours. I hope avis makes changes to this location.

Nice staff and fast service

This place is a joke. Be careful when returning your vehicle. I turned my car in 2 hours earlier and they tried to charge me an extra full day. Then I tried to call and resolve but no answer...surprise...so I had to spend 30 mins on a call with Avis and prove to them I turned my car in on time. Thank god for uber receipts. 10 years of loyalty and thats how your treated!!

Very nice and helpful. Great service!

I was charged substantially more than I was quoted upon renting the car. I will never rent from AVIS again and will let everyone I know to avoid it as well. Very dishonest company.

Loyal to customers

AVOID - terrible customer service...We made our booking well in advance from the UK and wanted to confirm everything over the phone with the local Miami depo before arrival. I called many times but they simply don’t answer the phone or just hang up on you. Feeling concerned when we landed in MIA we called in person and was assured everything was ok with the booking for the following day. Turned up at the agreed pick up time the following day and to our disarray the car wasn’t there! I explained we had a flight to catch down in Key West and the manager Carlo said it would be an hour late and if I didn’t like it then to call customer services. When the car did eventually arrive it was an hour late and not the model we expected. There was plenty of damage on the vehicle which they didn’t seem bothered about. many other customers sat in the waiting room with the same problems. Don’t chance it go with another company

Reserved a car in advance and they did not have it when I arrived. Agent at the location was downright condescending and offered me a worse car (was all they had) but would not process a discount. He said to call customer service who then said they could only refund the reservation for me. Went a couple blocks down the road to Sixt who were perfectly friendly and actually cheaper. Do not rent from this location or Avis in general honestly.

Friendly, efficient (even with several customers), answered all my questions, upgraded my vehicle and it was super-clean! Check-in was fast and friendly too. Will use again!

Nice service and reasonably prices! Recommend

Thanks for a great car rental experience, friendly and outgoing staff always makes the difference! Keep up the good work!

0 STARS! Worst car rental experience ever!! Waited 3 hours for a vehicle as they did not have the vehicle I had reserved 2 months in advance! I can understand that things happen but I was lied to and thats what makes the experience BAD!! When I arrived I was told the Vehicle will arrive in one hour... I came back in 2 HOURS and still no vehicle!! then was told any minute now it will arrive...LIES!! It took another hour...3 hours total and they hand me the keys...nothing said...the car was parked at the furthest end of their facility and it was filthy dirty...Had to stop and clean the windows to see!! I was offered points for a future rental but no refund! Dont bother calling the 1 800 number...all they can do is offer you points for future rental and waste more of your time on hold!! Look at reviews from over a year ago... nothing has changed or improved... I wish I had looked here before renting! Dont rent here unless you have time to waste and enjoy poor customer service... Never again!

Avoid at all cost. Horrible service, usually they send customers away to the airport location because they simply dont have the car you book. And if you think delivering cars would be easy, it is not! They told the guy in front of me in Q to come back later because the system is down. Ridiculous.

One clerk for 7 clients. Prepare to wait and wait for a car that wont be there despite your booking made weeks in advance. Offered a downgrade on top of numerous instances that any credit card covers. Its so busy the cars are barely cleaned. Very badly located parking exit which make the only employee having to stop the traffic to help clients exit. Which add to the wait...

Horrible customer service !! Unprofessionalism to the max and very rude!!I initially called them to book a rental car. Spent almost 30 minutes on the phone giving them information and even got a confirmation number. Told them I needed the car the same day. Walked 3 blocks to pick up the car, only to be told there by someone else that it would take 24 hours!! Really?? So the person on the line couldnt have told me that?They handled the situation in a very unprofessional manner. Even talking about me in another language which I actually fluently speak in.If you need a rent a car, this is the last place you should look.

Not very helpful staff. The car we booked and paid for online was not available so they offered us another car for the same price. After returning the car they charged my credit card another 132 dollars for the upgrade. Would not recommend!

Easy pick-up process, car was ready upon arrival, Carmen upgraded the vehicle for no additional charge and without requesting.

The staff are friendly. My car was ready and clean when I arrived. Sam even remembered my name.

Really nice people running this location

Great service

Worst customer service ever!Lack of competence from the - so called - Manager.A place where you see all the customers, one by one, complaining and facing problems with their team.AVOID this place, if you need a rental service, and Avis is offering you the best deal, get it from the airport - where this place send you for extras anyway - as they simply fail to attend (provide) your online requestsNeed a gps? need booster seats? they will tell you to go to the airport!

Nice service, but only one person that give service in the office so you need to wait.