I have been nothing but pleased with my experience with Dickson Brothers. All of the staff are very informative and helpful each time you go into the store. They greet you and are very responsive in getting you the help you need. I was having a difficult time with my pool and going back daily for help. The store manager Travis personally came over to see our pool and make a judgement call on what it needed so that our family could swim safe and comfortably… I was so pleased and thankful… Joe was very helpful in giving me steps and tips to keep the pool clean and how to maintain our pool. I recommend them to anyone I know and as a family owned business, let’s help keep Mesquite family businesses going… thanks for everything you do!

I’ve purchased pool chemicals from Dickson Bros. in the past, but I had never used any of their services. I had never bought any equipment from them either. Then came the Texas winter storm of 2021. It caused the majority of my pool equipment to crack and break. I had tried to use another local big name pool store to do some repairs in the past and was extremely disappointed, so I thought I would give Dickson Brothers a chance.From the first time that I went into the store to speak with them about new equipment, I was very impressed with the level of knowledge that Travis had regarding the pool equipment and every aspect of each product. He explained that in order to have my pool looking it’s absolute best, having my water as healthy as possible with the least amount of physical labor from myself, that I should get some equipment that would cost me a little bit more up front, but that over the long run, the equipment would pay for itself with the money I would save on electricity and chemicals. He was absolutely right. It’s only been a couple of weeks and I’m already using about 80% less chlorine than I did before.Joe was the technician who came out to install the new equipment. He was on time, and got right to work. I tried to clean up some mess I had left behind after draining the swamp that my pool had turned into since my equipment had broken, but he could see how utterly exhausted I was, and he told me just to go in and get some rest and he would take care of everything. The heat index that day was almost 110°, but he worked like a mule to get everything installed that day for me. He went over every detail of how to use the new equipment, and was very patient with all of my questions. I did have to call a couple of times because I had forgotten how to do a couple of things. Joe and Travis both would return my calls or emails very quickly, and my questions were answered thoroughly.My pool has NEVER looked as good as it does right now. The best part is that I barely have to do anything other than the weekly chemicals and brushing. Before using Dickson Brothers, it would take me hours every week to work on the pool and then I’d be miserable from the pain afterwards, and it never looked nearly as clean and clear as it does now.Dickson Brothers has earned a life-long customer in me because of their honesty, their hard work and integrity. You don’t see that in companies very often anymore. It’s nice to know that I can go to Dickson Brothers for anything related to my pool and I know that I’m gonna be treated as though I was family.

Outstanding service and value with this company!Hard to find the kind of service they provide these days. Could not be more satisfied. From the sales person (Travis) to the installer (Joe) the concern about getting it done right was obvious. Highly recommend them!

Allen (the owner) was amazing since the moment we called them before going until we paid. He really went out of his way to help us out, gave us advice and we just overall had a great experience. Thank you Allen for taking time out of a busy day to help us find the part we needed for our spa. We left the store feeling way better than when we came in.

You will not find a better place to get all of your supplies and service. They will help you in every way possible and get you anything you need! Love this place and would recommend it to anyone who has a pool or pond!

Always helpful and very knowledgeable. Travis and Joe help us get our pool back up and running after the ice storm. They are both great at their jobs and a wonderful asset to the company. Thank you both very much. Highly recommend these 2 guys for your pool needs.

Travis and Joe and the rest of the Dickson Team completely renovated my ancient pump and plumping system from a poorly pieced milled system that my former service really hoodwinked me on. New system is about as hands-free as you can get. These are now my forever go to guys.

Excellent pool store. Great staff. Very helpful

The Dickson Bros team is awesome. They’re friendly, knowledgeable, responsive, and won’t make you overpay for stuff you don’t need. Highly recommend!

Francisco diagnosed the problem and had it fixed in under an hour.

Dickson Brothers is outstanding. Everyone on staff provides superior customer service.We recently had major damage from snow storm and bitter cold temperatures. Our entire pool pump was destroyed due to extended power outages. Travis did a great job helping us with new equipment purchases and getting us on the repair list as soon they could. Joe was so great. He did all of our install and walked us through the process and how to use all the new equipment. They gave us a date and they stayed right on target and showed up on the exact date!! We fully expected to be pushed back just because things happens. Every time we’ve had other issues or chemical challenges they are there to walk us through. They have never tried to sell us anything we don’t need. They are honest, customer focused and LOCAL!! We try to always support LOCAL. This is our first pool to own. We wouldn’t have made it without the whole crew at Dickson Brothers. They are simply amazing.

The staff at Dickson Brothers are top notch. They really go above and beyond to help. Ive had experience at other pool stores and can honestly say Dickson Brothers is the best. I will be a customer for life!

Like many in the winter of 2021, I had some pool equipment freeze. I was able to find the parts and equipment I needed to make the repairs myself. When installing the new pool heater I had wired it incorrectly and couldnt get it to work. Although they had a full schedule of clients to repair, they worked me in in a relatively short period of time and Joe was able to quickly find my error and fix it. Very professional company with outstanding people!

We lost our pool equipment to the great freeze of Feb 2021. I immediately called Dickson Bros . I sent pictures to Travis and he was able to quickly provide me a quote. I got on their list and a week later Joe came out and installed all new equipment. Joe was very professional and knowledgeable and explained the new equipment and plumbing. I’ve been using Dickson Bros since 2000. Whether it’s pool supplies or just parts and guidance for DIY stuff, or major equipment repair and installation, I recommend Dickson Bros.

Called them Saturday afternoon and asked if they carried a particular pool pump. The person who spoke to me Mary was incredible and went far beyond what she needed to. Not only did she help me determine that I only needed the motor but in fact made sure my installer was equiped with the seal kit so that the seals could also be replaced. She spent a lot of time making sure I understood what was needed and actually looked at photos I sent to her over my I phone to double check. They had the item and it looks like my pool will be fixed in no time. I highly reccomend these folks.

Ive been using Dickinson Brothers for twenty years! There isnt another business that legitmately cares for its customers like Dickinson does. They treat my pool like it is theirs and treat me like apart of the family. Highly recommended!

Joe was very detail and did an excellent job!Appreciate the great service that is sometimes hard to find …thanks Dickson Bros!

DB was able to provide us the resources and services we needed to get our pool equipment repaired after the devastating winter storm and power outage. The whole experience was positive and professional.

They did outstanding work in replacing my pool equipment that was damaged in February freeze. Technician was professional and did a good job installing new equipment everything looking good and not anything halfway. Theyre expensive but theyre worth it

Travis and Joe went above and beyond to help us replace our winter storm damaged pool equipment. They patiently answered every question and provided detailed steps to ensure we successfully installed it. We appreciate the excellent customer service that they provided.

The company is awesome. Patient and knowledgeable. I did not walk away feeling dumb or taken advantage of. Customer for life. Helped with adapters for my small above ground pool and all the chemicals to start out and keep the pool clean all summer.

Outstanding customer service. Pond guy Steve spent a long time with us answering all our questions and made great suggestions.Very pleased.

Joe installed my new equipment today (result of the freeze). Hes a super nice, considerate young man who is very knowledgeable and patient explaining it all to me. Travis had previously explained the needed repair and cost to me and no surprise charges. Thanks Dickson Bros!

This place is fabulous. Stephen and Tray came out yesterday to clean our DE filter. They knew I wanted to learn how to do it myself and explained every step of the process. They were clean and tidy and went out of their way to clean the filter is a less convenient location where they knew they would be able to easily clean up after they were done. Travis, back in the office, is always responsive and helpful. All around excellent!

Steve was very knowledgeable and helpful! He could be your greatest asset.

The staff is always super friendly and nice! Great knowledge and always answer all of our questions!

2 sizes of 1 1/4”Are you aware 1 1/4” comes in 2 sizes? I have used 1 1/4” tubing and fittings for years. From Dickson Brothers, I bought a 50th roll of tubing marked 1 1/4”. Cut it to fit my pond and realizes it was too large for my fittings. Returned it and explained the problem, got a refund and $50 was deducted from my refund for cutting the tubing. “It says so right right there on the bottom on the ticket”. They have a big stack of the new 1 1/4” size so be aware.

Very helpfull staff, prices are higher than you can find online but I think its justified considering that if you need something right there and then, its good that you have a good chance of finding what you need to get things going versus waiting on a package delivery.

I went in looking for a replacement part for my filter, but realized they don’t make the part I needed anymore. Their manager, Travis, helped me pick out a new filter and spent time explaining very clearly how to install it myself. Really knowledgeable and really helpful staff, I’ll be coming back for any of my pool needs in the future!

Travis and his crew are amazing!! They go above and beyond to help you out!!

Travis, Luke and all of the staff at Dickson Brothers are helpful, knowledgeable and professional. I would recommend them to anyone looking for anything related to a pool.

They were the only ones that had the pool cartridges that I needed for my pool pump filter and it was at a good price too and its close to me and theyre very friendly in other words I like the guys

Great staff, VERY informative and knowledgeable, and super helpful. Their hours are the only thing that I might complain about (wish they were open later each day, especially on Saturdays)

I was not going to write anything besides giving this a star rating that I felt was appropriate until I read what the owner wrote in regards to my rating. Now Im writing this review a day after leaving the star rating that didnt have a comment and seeing the owners response that rating.I have no idea what the owner is talking about in regards to them not having a valve as that is not what I went in there for at all. This is a fine example of the business owner trying to portray that I the customer was not cooperative or understanding when in fact it was his/her employee that was not up to par. As mentioned earlier I was not going to type an explanation for the two star rating but I did not appreciate the lie he/she explained in their response. It was not my fault at all for the bad experience I had and was solely on the business. I almost always choose to shop and buy from local businesses even though I know most of the time it is going to be more expensive but now I see why people choose big box stores as the experience for me was not pleasant by going to this particular local business. Perhaps Ill stick to amazon as a click of the mouse always sounds better than someones poor attitude and poor motivation.

Awesome place every time I go they have what I need better than leslies for sure

Great job on installation of new equipment.

I like how they explain on how and why you need certain products. They also dont pressure you into buying anything.

These are absolutely the nicest people!

Dickson Brothers helped us immensely during the freezing cold week and weeks after when our pool was stricken by the cold weather. Luke and Travis answered our questions and were patient when we had to sometimes ask the same ones again. They helped us diagnose the issues and helped instruct me how to do some things myself instead of paying for and waiting for additional help. We will continue to use Dickson Brothers for our pool needs.

Always friendly and helpful staff! Prices and customer service are way better than Leslies.1/14/21 just had our pool pump serviced by them today! Super friendly and patient in answering all questions with clarity and honesty. Travis was super helpful. Steven was also very punctual! Thanks guys!

Excellent service. Very polite.

Our equipment was damaged in theTexas freeze of 2021. We figured no one would be able to fix our equipement for several weeks. We contacted Travis at Dickson Brothers. He was able to guide us to the correct equipment. He told us it would take 5 + weeks to get it installed because of the freeeze everything was backed up. He put us on a wait list and said if they had an opening he would call and schedule. Two days later he called and said there was a cancellation and could they come out and install. I am happy to say the new equipment was professionally installed and is working great. We have done business with them since the 1980s and they never disappoint.

They have almost every obscure item you can imagine for repairs. The rare times they don’t have what you need, they can almost always get it when others can’t. Friendly service, fun water displays, and solid advice for maintenance and repairs!

I have used the twice now, once in store and more recently to come out and repair a pump. Dickson Brothers has always been responsive, clear on what they thought the problem and solution looks like, including cost and timing. I find them a very good partner for a pool owner.

Had a very bad experience with Dickson Bros and its manager. The sales missed their promises a couple of times and failed to inform me the truthful information. But how the manager handled the conversation made the tipping point. The manager tried to apologize but it was the most insincere one that I personally received. When I tried to explain my situation, the manager asked me to stop lecturing him, several times! Kind of rude from someone who said he was apologizing, but showed impatience and disrespect. Cannot imagine this is the managers way to deal with a customer. Arrogant big shop!

I come here for all my pool supplies. They have everything you need and more. They will also test your water for free and let you know exactly what it needs. Ever since I been coming here my pool water has stayed crystal clear. Everyone is very nice and ready to help you with any questions you may have. Totally recommended this place!👍

I was told to plug in a motor to see if a bearing was bad would the two weeks. I went to another store. They tested it immediately and the new motor cost $50 less than Dickson Brothers was charging. Shop around

My husband and I inherited a koi pond when we purchased our new home. We knew nothing about taking care of such a large koi pond or fish, so we started looking into companies that could help us maintain it. My husband ran across Dickinson Brothers and decided to have them come out.A few weeks ago his crew came out to clean our pond. We paid $2,500 for the service and agreed to have the company come out every couple of weeks to maintain the pond. Our first red flag should have been when they charged us $800 extra for organizing the plants. They never informed us what the charge would be until after it was done. We let that slide and didnt mention it because we really needed a pond company and didnt feel like searching for another one. Also, my husband was pleased because the owner, Alan, knew that we knew nothing about caring for the koi pond and said we could call him anytime we had a question about anything. That put our mind at ease because we knew we would have a lot of questions as time went on.Cut to the unprecedented freeze Dallas recently experienced. Days before the storm hit, my husband called Alan about what we needed to do to ensure the fish would be OK and the filter would not freeze up. Alan never called him back. I then called Dickson Brothers and informed them that I was very concerned about what the freeze would do to the fish and pond and wanted to purchase some aerators and pond heaters from them. The guy told me that I would have to speak with Alan because he was familiar with the pond, but that they would be able to get us the aerators and heaters we needed. He assured me that Alan would be in the office any minute. We left our number and waited for him to call. Hours went by and we never heard from him. My husband again reached out to his cell and I followed up with his office. Again, they informed us that Alan would call us. We grew more and more concerned because we didnt know if we should trust that Alan would call us back and get us the aerators and heaters we needed in time or if we should go out and buy them. We continued to follow up to no avail.We ended up having to get up every 2 hours throughout each night to boil water in a pot and sit it on the pond to break up the ice. We then had to shovel chunks of ice out of the pond only to have it freeze back over and do it all again every 2 hours. We ended up having to pull all the ice out bare handed for 3 nights straight. During this entire time, Alan, nor anyone else from Dickson Brothers ever returned our calls.It has now been 10 days since we originally tried to get ahold of this company. Suddenly, one of the employees, (Francisco) randomly showed up on our doorstep Monday morning without notice. I went out to speak with him and told him how blown away I was that he would randomly just show up 10 days after we frantically called them for help. Mind you, he showed up when the weather was 62 degrees and pure sunshine. When I told him how mad my husband and I were, he just said OK and proceeded to leave-no apology.Im so happy we gave this company over $3,000 a few weeks ago. Its a crying shame that we couldnt rely on them during an emergency that will most likely never happen again in our lifetime. Even if Alan has the best excuse in the world for never returning all of our calls, their office had our number and someone should have followed up with us.**UPDATE: Alan called my husband this morning about our review and was INCREDIBLY RUDE!!!! He tried to claim he was upfront with the high cost for the aquatic plants (he most certainly was not). He didnt apologize or care about what happened, he only cared about the bad review and said hed be refuting it!!!! He called the review scathing. Apparently, the only way he’ll respond to you is if you leave him a bad review. He should have been more concerned that everything in this review is factual and that is no way to run a business or treat customers that have spent thousands with a company.**

Great helpful customer service even during the stressful storm. Been using them for years and never disappointed.

Steve and Jesse were very helpful, especially considering the unorthodox situation we presented related to our pond.

Great help from employees and great selection

Dickson Brothers Inc is the most helpfull place you can get Koi Fish Pond information, and supplies, the employees are so helpfull and know how to answer your questions. Being new to a Koi Fish Pond they have help me step by step to keep my pond and fish healthy. I will not go anywhere else,

Definitely the go to place in DFW for anything pond or fish tank plumbing related. I have both a pond and a saltwater water fish tank and both require plumbing parts for filteration. This place has every plumbing part you can think of at a reasonable price and available same day on hand.

This place has just about anything that you would ever need to repair or upgrade your pool. Friendly staff that is knowledgeable and ready to assist in getting you what you are needing.

Always very helpful and friendly.

Customer service that is above and beyond what you receive in other places. Knowledge of the industry coupled with a willingness to help.

Place Great.

Such awesome customer service! Very clean store! Quick testing of your pool water and they explained everything perfectly. Thank you so much!

Very nice store. The young man that took care of my husband and I was wonderful knowledgeable professional and very nice.

Poor customer service. Spent $5200 on new pool equipment that all came with a warranty, and 8 months later the heater will not ignite. Called them for the warranty work, and I was then told the warranty was void because the equipment was not installed by a professional installer. Sure didnt get that information from them when they wanted my $5200. Besides. This totally didnt make sense because Jandy pays them for the warranty work. Also, it is worth noting that Amazon has better pricing by far.

Drove from Southlake to Mesquite to buy a new pool pump after talking to Travis all week about what I needed and if I could install it to get pool up asap. Best service ever! Super helpful!

Best place to buy pond or swimming pool equipment/supplies. Super friendly/knowledgeable staff.

When I called to set up an appointment to work on our pool equipment, we explained our issues and they asked for pictures so they could “be prepared” to fix our system. The day of our appointment they came out fixed NOTHING after saying they weren’t familiar with our equipment and said they “think” we need a complete new heating system and for this we were charged 165.00 for the diagnostic work.

Dickson brothers has great caring reps who will help you find the right solution. Pool stuff is excessively expensive no matter where you go at least here I feel like Im paying too much for the right things.

See review for pond part of the store.

Good customer service

Great service and knowledge around pools and ponds

These people are hands down the best professionals in the state of Texas. Expert advice on how to take care of or fix pond, pool, water well, irrigation, and just about anything to do with water. If theres anything you need, these guys can get it or do it.

Great place. Very helpful and knowledgeable.

Dickson Brothers is our preferred Pool supply company. It is local and has better advice, products and free water testing.

Great place water garden and pool supplies. They have lots of plants and fish for water gardens.

Good selection of pond products. Perfect service.

Expert help with ponds and pond supplies. Theyre happy to answer questions and educate and will try to save you money instead of talking you into buying unnecessary equipment. These are the good guys.

Best place to go for pool supplies in the metroplex. Staff is very knowledgeable and friendly. Their chemicals work compared to *cough cough* Leslies.

Great Pond Store. Excellent stock and replacement parts, pump and motor service. Service priced very competitively.

Great place to get parts and supplies for our pool. A little pricey but quality seems to be there so probably worth it. Comparative prices in the area definitely higher. Wish I would have found them last year.Only reason not five stars is the prices... But maybe I just need to get with it.... as my kids say ???

Awesome

Dickson Brothers has the most pleasant and knowledgeable staff in the business, we drive 130 miles round trip to obtain our pool supplies. Their prices are reasonable and their personnel is very helpful in attending our needs. Highly recommendable.

I always have a good experience at Dickson Brothers. The difference between Dickson and the other pool supply stores I have been to is the personal service. The staff always spends extra time with me, making sure I know exactly what my pool needs and how to use it. In the past, when I have shopped at other places, I felt like they were just trying to sell me whatever product they were trying to push at the time. I will continue visiting Dickson Brothers for my pool needs!

This is hands-down THE BEST PLACE to buy pool and water pump supplies. They have absolutely everything and at some of the best prices. This is where a lot of pool builders and remodelers go to buy their supplies. They have everything down to the smallest parts and pieces for builds and repairs. They also have one of the most helpful and friendly staff. I love this place!

The person that answered the phone when i called was both courteous and knowledgeable. Saved me an enormous amount of time and hassle with good information. Thank you

Great place very helpful. The guy Steve who helped us very knowledgeable and helpful in many different areas we will be back for all our needs. Thanks Steve for everything

There is NO better place for pond supplies! Great people as well. They fixed a pump I thought was destined for the scrap heap and fixed it that day! The other place I took it had it for a week and claimed nothing was wrong. Big shout out to Alan and Tony!! You guys rock!!!

The one stop shop for koi ponds, swimming pools, and water well needs. I highly recommend Dickson Brothers.

Had all I needed!

I needed help setting up a rainwater collection system using 55 gallon barrels. Patrick was very helpful. He has extensive knowledge about pumps, drains, connections and all the other little bits and pieces to make it all work together

Great shop employees very helpful

Had several items to fix my pool got to counter came up more than price tags mgr rude thanks to that I fixed my pool for way cheaper amazon will never go there again

Big store with smart people. Got great advice for our pond care there. Dont let the run down feel of downtown mesquite drive you away.

I know I can always count on dickson brothers when I need parts to repair my pool. They have the hard to find parts I need usually everytime! Staff goes above and beyond, letting me text them pictures to find out if they have it in stock before driving all the way there, etc. Even if I could get a better price, Id still shop here for the service, and peace of mind.

These guys are awesome! I sent a message at 10pm about a leaking booster pump and everything was fixed and functioning perfectly by 10:30am the very next day. I will definitely be doing business with them again.

Awesome. Couldnt have been more friendly and helpful for my needs.

They carry lots of parts and are very knowledgeable. Prices are outrageous! I had to have a replacement motor today and they charged me $150 more than I found on the web. A simple B1308 motor was $377. WOW! That will be the last time I get ripped off by them. Ill be sure and let Forney residents aware of this racket.

They go step by step on how to clean your swimming pool love this place

Service tech Anthony was very good, came in timely manner did repairs quickly, price was fair.

Great place to shop of pool materials

Good service, really helpful employees. Had a good experience both times I have visited this store. I will be recommending this place to my customers and friends.

The guys at Dickson Brothers are great. My pool was super green and I had done everything I could think to correct the problem. I went to Dickson Brothers and spoke with Patrick and Travis who tested my pool watef and then gave me the chemicals and instructions. Within 3 hours my pool had already started going blue. The next day, my pool was clear and blue. Thank you to the staff at Dickson Brothers.

I have been going to this store for Koi, goldfish and pond plants for over 20 years. I have visited other shops but I always return here. Their fish are healthy, everything is well taken care of and the staff is very helpful and knowledgeable.

Dickson Brothers provides equipment, supplies and service for all things water: pools, ponds, water gardens, koi ponds, wells, pumps and irrigation systems.The stock is abundant, prices are competitive, employees knowledgeable, and there is no charge to have your water tested.Dickson Brothers also carries a wide selection and sizes of koi, water plants, even turtles.Open Monday through Saturday, closed Sunday.