During a routine AC check, Kevin identified a % of cool air escaping through holes in the ducts; so much that he recommended Aerosealing. I did a bit of homework and felt the Aerosealing pricing was reasonable.Matthew was the Aerosealing technician that prepared and inspected the vents. He identified the need for duct 3 runs to be replaced due to mold and recommended a duct cleaning before the sealing took place. He provided a quote for this service for this work. I called the front office before the additional work took place for a breakdown of the costs for the duct replacements and cleaning. The front office experience was less desirable. I did not and have not received this information. I also had to call the office 2 times to obtain a confirmation for the 3rd party performing the duct cleaning; I had no idea who was showing up at my house.On the service date Matthew came first. Matthew was in charge and ensured the 3rd party did their expected work in a timely and professional manner. Before the sealing completed Matthew ensured that I understood the measurements of lost air with before and after readings. Matthew made a special trip to my home the following Monday to ensure he had the information needed to submit to SRP for an allowed rebate; much appreciated. Technician leadership from Matthew was perfect.

The service was neat, fast, and awesome. They even went the extra mile to give me a loan which they let me out of at a later date because I secured my own. I would highly recommend their services.

I would give a zero but then could not leave a review. 8 weeks. My house is in a shambles. No one returns calls. They still havent finished the actual a.c. install. Their installer is rude. My carpet had a hole burned in it by the installer and is still not fixed because they send a carpet cleaner who wants to hack a hole in another spot to fix their mistake. They broke my hall light while installing. They bought a new light but have yet to install it. Left a huge hole in my ceiling that finally got fixed week 6. My smoke detector is hanging loose. I have to use a flashlight to climb my stairs at night. At this point, I am going to have to look into legal action since no one returns calls. Tony the general manager is just unresponsive. Sub par work and zero customer service. Save yourself the headache. I would never reccomend this so called business.

Great service from the front office to the techs to the owner. Ken is always on time and professional. He is very informative and lets us know what he has done and the then debriefs us. I highly recommend Western States. Thanks.

The techs are own commission.Get a second opinion.Pricing I got was double and not even accurate.

We have been using this company for about 8-10 years and they have always been great, they are always on time and take the time to explain to you exactly what they are doing. They also send a helpful text of the tech that is going to be in your house. They send his picture so you know what to expect and some info on them! This is the best idea!! I always want to know who I let into my home!!!

Austin did a phenomenal job servicing our AC unit on our home! Very professional and gave us great tips on keeping it cool! Thank you very much & hope to have many more years with this company.

Very impressed with the service we received and our technician. They went the extra effort to make sure our house was left mess free and took the time to explain exactly what they were doing and why. I would highly recommend them.

Watch these folks, they offer an attractive $49 A/C maintenance check up but when my A/C unit needed freon added they charged 2 to 3 times more per pound than other HVAC companies charge. Other up front HVAC companies charge $50 per pound of R-410 freon, Western States HOme Services charged $165 per pound.....sounds like a rip off. The low check up fee is greatly offset by the extra service they provide. Nor dose the technician tell you what the cost is before adding it. I called the office to complain about this but no one called back. Poor service! Hidden costs! RJ

In the beginning they were great and we were impressed and had planned future business with them but unfortunately they dont return your calls after multiple times of promising to and told us lies about promises they offered..would not recommend them ...very disappointing...

My AC guy Jason! was terrific!. This company has never let me down in the many years I’ve used them. No matter how small or major repairs or replacement I always can count on them for fast, quality and affordable services.

We have always had good experience with Western States. Kenneth L. serviced our AC today and he took care of the problem in a reasonable time-frame and provided a good description of the work performed. We have a semi-annual service agreement with Western, so they come out to check the system in Spring and Fall. We find this maintenance beneficial and convenient. Overall we find Western States to be reliable and professional, and we recommend their services.

These guys are the BEST! They do everything possible to get you through the heat until you can be completely fixed, or replaced. Pricing is beyond fair, and the customer satisfaction is guaranteed! Ill never go to anyone else

Rolando and Alex were amazing. They explained everything thoroughly and even set up my smart home thermostat and showed me how to use it. They installed my new ac and were quick and courteous!

Cesar was my install technician and all seems to be working fine. The staff at Western States Home Services were awesome from the start. I spoke with Andrea about a handful of times and she was always professional, upbeat and very assuring! The only reason they don’t get 5 stars is the original tech didn’t show for the originally scheduled appointment.

This company has really gone above and beyond! They send a pic of they tech coming to the door, so you know who it is before hand. Every tech has been so nice and professional, letting me know step by step what they are doing and cleaning up any mess that might have been made. Always on time and courteous. Highly recommended!!

I had a leaking A/C unit and called Western States. Jason came out promptly and repaired the unit. Great service, very professional and affordable. Would highly recommend Jason and his team.

An amazing crew should up on time. We’re friendly and took good care of the house and other items as they performed the install of my new AC system. Very knowledgeable about the products, the set up and took the time to ensure all room were properly balanced. If I could give more than 5 stars I would. Highly recommend Western States for all of your AC needs.

Western States was very professional and did a great job!

We lost our AC on Monday, 7/6 and called them and they responded right away. Their crew showed up and started working at 9:30am the next morning. With a minimum of hassle and always with a smile, they got our new system up and running and were gone by early afternoon. Everyone we dealt with at Western States was pleasant, patient and efficient. We would HIGHLY recommend them.

Western States is awesome. They honor their service plan and we’re amazingly responsive to an AC issue in July. I had a capacitor replaced a year ago by them and bought the service/maint plan with it. The emergency visit was covered under the plan and the new capacitor was too. I thought they were going to ding me for something but they didn’t and I respect that. I’d recommend them, their communication/text of who the tech is and when they’ll be arriving is best in class.

The whole experience was great. They called to let me know who was coming (name, phone number, picture, etc.). Josh called to give me a more accurate time of arrival. Once he got here, he looked it over and it was all explained and we had options given to us. 15 minutes later it was all completed and we were back in business. We were very pleased.

Trevor was a very stand up gentlemen that worked swiftly and adaptively to our AC issue, we have an old carrier system that he fixed with ease. I would recommend them to anyone that is looking to get a smart thermostat or any issue fixed. 10/10 would recommend again!

They were very responsive and had a technician out only an hour after we called. Jason was nice and very helpful in explaining the issue, and what was needed to fix it. I would recommend!

Women’s very rude and only thing she’s interested in sending a technician out so she could charge you a fee. After I explain to her that I just had a technician come out and I had the part number. I merely needed to ask her to look and see if she can get a part over the Labor Day weekend. Ver disappointing highly recommend that you don’t use this company. Argumentative and didn’t even care to hear what I have to say just for her to argue the point with me. Then she stated to me I was being rude. I guess Customer Service really doesn’t matter I would Carrier think about that.

Trevor was so great and very knowledgeable! He explained everything that was going on with our A/C and thermostat system. He also helped us install our new ecobee and gave us some helpful tips. Thank you so much and if something else comes up, we’ll definitely be calling and asking for Trevor!

Ken came on time (same day service), was fast and friendly! Fixed our AC fan motor (for a good price) and we are cool again!!! Thank you!

My technician is the best of the bests. He is so knowledgeable and explains things to me so I can understand what he is doing. He is very professional and takes pride in his work even if it’s telling me about simple things like changing filters. When I ask questions he comes back with an answer every time. As long as Western States has tech’s like him no other company has a chance in my mind.

Great honest and trustworthy family oriented business.The manager Tony always takes pride in customer care and satisfaction.the company really does care about their customers and resolving any concerns or issues in the most customer satisfaction way possible.I always really appreciate how this company makes me feel like Im not just another sales opportunity.5 stars indefinitely. Thank you for everything Randy,Tony, office staff, service and maintenance technicians. You will always be my HVAC company!

Uncertain exactly what additional knowledge or information was gained following this call for a fee collected. The information feedback from Steve (very professional) was what I previewed prior to his physical inspection of my outside A/C units with his gauges and notepad. Failed to initially provide me a company business card, necessitating my writing of 3 separate checks prior to him promising me a copy of his company estimates for fixing/replacement of my (known) weak A/C unit.

Their sales person came right away to inspect our job. Very personable and professional.

Western States Home did our initial AC installation in 2013, and everything was exemplary. When we needed service, Austin came to our house within 2 hours. He was friendly, informative and finished the job quickly. Such a great experience. Well probably ask for him specifically, should we ever need maintenance or repairs.

Western States Home Services management is flawed. Tony Armendariz, general manager, promised my family a partial refund for a maintenance plan on a phone call with me and then refused to honor the commitment. Mr. Armendariz did not respond to messages or a hand written letter. I would be cautious in negotiating terms with this company so long as it is managed by Tony Armendariz.

Steve was very knowledgeable and helpful in finding a solution to the HVAC issue we were having.

Excellent communication. Super friendly. The work was top notch. Even the work van / mobile shop was modern.Billing was done with an iPad right then and there. Impressive.All around class A operation.

Amazing and very thorough inspection of the air-conditioning units for a house we intended to buy. Steve came out and took a look and let us know what was wrong and what would it cost to fix them correctly. Was certainly Peace of mind knowing what were getting ourselves into. what was even nicer it said he got us into right away since we were in our inspection. We had very limited time to respond. Highly recommend!

They take such pride in their work. It was a pleasure to have them in my home and the repair was perfect.I will be sure to call WESTERN STATES HOME SERVICES for an future work I may have.

These people were useless... when we purchased the $15,000 A/C system and still today when they didnt show up for service. Hard sell and then nothing but problems after sale. Receptionists are nasty and unprofessional. Nice way to treat seniors.. Hard sell to get your money and then nothing but trouble after they get it.

Called late Saturday afternoon because my air conditioner was blowing hot air. They had someone out in an hour. Jason was the tech and he was awesome. Unfortunately I need a new air-conditioner. I would recommend this company. Fast and professional!!!!

These guys are fantastic. Quality of service and installation was top notch. The answered all of my questions and were very thorough. Would highly recommend them for friends and family

Professional wore mask from the start, was very informative and I felt I was given an honest assessment of my AC and a very fair price for work performed.

It was not an A/C problem - possibly breaker. Courteous, efficient and prompt.

Roy did an excellent and thorough job of tuning up my ac and he was very good about explaining everything, I am happy that I called western states

The two Western State technicians were extremely professional, courteous and friendly. They were on time and finished the job in a timely manner. As far as heating/air conditioning problems are concerned Western State is the only way to. Thank you Western State.

Steve is an experienced technician that has knowledge of the “Smart” thermostats and their functions Always helpful

Jason was very honest and quick. He did a great job and advised me of all my options. Thank you!!

Prompt, knowledgeable, and economical repair. Have been with WS for 6 years and theyve never let me down.

Western States home services is by far the best plumbing and air conditioning business in Mesa or anywhere in Arizona. Ive worked with these guys for years and years and they never disappoint. A+

Aeroseal of hvac vents.

The technician Trevor was very helpful. He explained why my air conditioner makes a loud whooshing sound at times and explained the problems it may have in the future. This is minor but I would have liked a list of the things checked during the inspection.

Tech sent email of who to expect before arriving and could track where he was on his route. Was extremely efficient, did a great maintenance check up and explained what and why we needed in the AC unit.

Mat did a super job sealing all the leaks in our duct work using the aeroseal system. He also sealed the air leaks around all of our registers. He did an excellent job of explaining how the aeroseal system works.

Roy Lizarraga arrived within the specified time. The six month maintenance check was completed as contracted for. Roys work was done in a very professional manner - quickly and efficiently. My questions were answered.This employee should be recognized for being an outstanding representative for your company.

When they came, their conversation ($89dlls) was ALL about trying to get me to buy a new AC unit and NOT at all to fix my AC. I asked how much would he charge to just fix it and he said. It’ll be $600 but I don’t guarantee the job. How would you change $600 and then say “ it won’t fix it”?! How is that in anyway “fixing it”?! Like I said. He was ALL about selling me a new AC unit and NOT at all to actually fix it! OBVIOUSLY. I said no and I took my business elsewhere.

Top notch service. Steve got out to my office within 24 hours of my inquiry on a weekend and got promptly got everything working. The companys rates are also very competitive. Great job!

Ken took the time to explain to me the lifetime warranty that Western State Home Service was offering.He was very patient when I asked him a bunch of questions and scenarios.I’m very pleased that I bought my AC unit and lifetime warranty from Western State.

Extremely prompt response and service. They identified an issue that a recent home inspector and another A/C inspector failed to identify. Would recommend Western States highly based on my experience with them on this issue. Highly satisfied!

Jason Hagerty is a wonderful, professional, knowledgeable and trustworthy HVAC service & sales technician. He helped us understand our AC/Heat needs and expectations. He will not try to sell you something you don’t need. We are so happy with our new quality units! The installation technicians were very professional, thorough & punctual. They also showed us how to use our smart thermostats to get the best output. We highly recommend Western States Home Services!Glen & Sheri

Western States were Fast and attentive company, very professional, communicated every time their rep was on his way, I always say” judge companies by the people they employ “Josh was friendly, pleasant, and a true professional, gave us a free estimate.We asked him to do the work as it was the most reasonable we received,.Josh came back on Sunday on his day off to get the job done, because we needed the job done quick, he was on time, efficient, thorough, and cleaned after himself.what a great pro, explained all he did, he stayed long enough to make sure everything was running the way it should.We look forward to use them again, thank you Western State and thank you Josh

I made an appointment with Western States Home Services to have my water heater flushed. The Technician was Trevor McCloskey, he was very knowledgeable, called before he came and arrived ready to work. He is very personable, did a wonderful job and explained everything about what he was doing and I could not believe how much hard water debris came out of the hose down my driveway, I know Mesa water is hard but this was a lot more debris, for a water heater under three year old than I would have ever expected. Thanks to Mr. McCloskey the water heater is nice and clean and he cleaned up after himself and explained about other items I might want, but no pressure at all. I would definitely tell my neighbors about this Company and how knowledgeable their Tech was in his job. Thank you so much.

He found the problem with my AC. Gave me the solution and cost. I felt it was reasonable. He fixed it and was gone in an hour. I thought I might need a new AC.

The technician was early for my appointment and he seemed to know what he talking about.However, he seemed to be an old tech that no longer cared.He examined the air unit outside but did not want to waste his time looking at the air handler in the attic.When discussing total system replacement, he recommended one unit that was better than what is currently in place.When asked how this compared to the current unit, he stated that I should not call him if I was interested in anything less.

The only reason I didnt check value is because maintaining an AC unit can be costly but is still less expensive than a new one. I trust this company and have used them for over 2 years. Trevor is awesome.

Josh was simply amazing getting us taken care of and restoring our hot water when both of our water heaters broke. He was friendly, personable and most important professional in all of his work! I highly recommend Western States Home Services and appreciate their quick professional way they got us taken care of!! I also was so impressed that Josh was the first repairman to compliment my current choice of fixtures and equipment in my home. I have always had repairman who criticize what I put into my home and want me to change it to their suggestion. Josh never tried to sell me on extras which I greatly appreciated!!

As an industry professional in the home remodel and design business I know first hand then importance of customer service and warranties. Western States continues to be my preferred personal choice for home services. When I’m need of a new water heater, Josh came over and went above and beyond to help me explore options without over selling and provide product and service information to help me make a decision. Great job all around!

My thermostats are smarter than I am. Since I have had them installed, one or both of them has lost connectivity a couple of times for some reason and I cant get them (it) to work. Yesterday I called Western to get some help. Trevor, the service person came that very afternoon, and got us reconnected. We have a service contract with Western, but I never expected a response that quickly.

Trevor did a great job. Very professional, knowledgeable and efficient. He showed up on time.Thank you

Great service! Very knowledgeable and fixed the problem within 10 minutes. I would highly reccommend Western States Home Services!!!

Even arrived a little early. WOW!! Not many service companies arrive early or on time.A real surprise. Excellent serviceVery, very Happy with Western States Home Services & Plumbing. We had addition insulation added to our attic plus cleaned and sealed our air ducts. Made a real difference in the feel when the A/C runs. Love the feel of the A/C feels like its carrassing my skin. Our SRP electric monthly bill went down, too. Extremely pleased with these 3 services. Would recommend others to do this to their homes.Also, we replaced our 17 year old, original A/C with Western States Home 5 years ago. Again very pleased with our A/C plus the spring and fall check-ups at no charged.We also purchased a contract to cover all out of warranty repairs on our A/C. We are planning to stay in our home for years to come. This way we dont have to worry about huge unexpected repair costs in the future. We are conservatives and it was worth while for us to purchase this type of contract.We know that products of today, no matter what brand are not as dependable as they once were.We have always been extremely pleased with the various Western States servicemen that have provided the various services we have received from Western States Home Services.An Excellent Company that was recommended to us years ago through SRP.

Really glad we chose these folks. We have an annual membership, so they come by twice a year to do heating and cooling maintenance. That gives us a significant discount off parts etc.Matt was terrific - on time, courteous, thorough, efficient. He was patient as he showed me how things worked. Advised me about lowering cooling costs and keeping our equipment running smoothly.And, I got an email with photos of the inspection.A++ from me!

Jason was prompt, efficient and very knowledgeable. The perfect service provider!

Have used this company for years and they are far more knowledgeable than any other company we have ever dealt with.

The technician was on time efficient and knowledgeable. Thank you.

Phil was courteous and knowledgeable. He offers the best solution to my a/c problem and completed the repair promptly. I only wish I would have been notified that he was going to be late sooner than after an hour past our scheduled time.

Want to Thank Western States Home Services for saving me $14,000 from a competitor. Tony (Manager) was very informative and explained everything very clear. Also for the installers, couldn’t ask for more polite young men (Matt and Cesar). Again Thank you for expedited service in this heat and wouldp “highly” recommend to anyone!

The best out there. Knowledgeable, fair, fast, friendly. They have it all.

Best company that Ive had the pleasure to work with. Workers are fast friendly and always willing to answer my questions.

Mike at Western States Home Air Services provided excellent customer service. He went above and beyond to explain our A/C problem and to provide a variety of solutions. He was honest about the costs involved and the best deal. He spent a long time answering our questions until we were comfortable with the outcome. We would highly recommend their services!

Western States was on time, very pleasant. Very helpful, and the price was great.

We’ve had great service from Western States. The technicians are clean, friendly, professional and on time.

The rep Roy was amazing he kept me informed and provided great service!

Your representative Mike Dixon arrived on time and completed the job in a timely manner. He was very informative about other services that your company offers. He gave me solutions on how to make my heating and air conditioning units preform better and gave me quotes for upgrading my thermostats to take advantage of my units capabilities.I highly recommend the maintenance program with your company. I have used your company for over 10 years.

Josh is a top notch plumber and his responsiveness and attention to detail are terrific! I have used Josh and Western States on a number of projects and keep them on speed dial just in case I wouldn’t hesitate to use them again for any and all plumbing needs and highly recommend them.

The service tech Matt Richardson was amazing! He took care of our a/c issues right away and was extremely efficient. We would highly recommend your company and Matt to everyone we know!

From the receptionist to the techs. All were outstanding. They all kept us informed at each step during the two days procedure. The lead repairmaan/installer was very professional courteous informative answered each every question with knowledge courtesy & posessed a great sense of humor. Mat the younger helper was super courteous very attentive & appreciative for the opportunity to assist learn & said so. He will be a great asset to your team... The drywaller tech a gentleman in every respect was super courteous informative very talented professional. I & my wife Cindy are extremely pleased so far and award a deserved FIVE STARS... Thanks Western States for taking care of our needs.

Service was completed in timely manner and service representative was friendly and knowledgeable

Have had a pleasant experience since day 1. We signed up for a 3 year plan because our air conditioner was not going to last much longer. Matt came out and checked everything and was very thorough in explaining to my wife and I what was happening. We ended up replacing the whole unit and it is working wonderfully!!! Ill check back on here after we get thru the summer.

I came home from vacation to find my AC went out. I contactedWestern States at 5:30 PM and spoke with Tony. He scheduled one of his Techs to arrive first thing the next morning. I was so happy for the quick turn around. Tech/Steve was professional, knowledgeable and courteous.He diagnosed the problem and replaced the part quickly.All in all a terrible situation was resolved and my home was cool again.I highly recommend Western States.

Steve was great and willing to work with us on what we wanted. The install went very smooth. The temporary room AC unit was a disappointment. It leaked all over my carpet. One mess when I was already neck deep. All other parts were good.

Gave WesternState a call because of a vibration that started recently in the air conditioner in the attic. They were able to send out a technician out the same day. He looked at the problem and recommended replacing the whole unit because of the age of the carrier in the attic. It was the original unit that was at least 20 years old and the outside compressor was 10 years old. Because of our schedule they had a new air conditioner installed the next day by noon

Very good services. Showed up when expected with a text message letting me know and when they were coming. Very professional and thorough on everything that he was doing. Would recommend to friends and family.

Our drain line was backed up for lack of maintenance by prior owner. Mike Dixon from Western States Home Services, who installed our new Carrier system, arrived, determined the cause of the water backup, dismantled,cleaned, and reassembled the pvc lines. He worked for two hours until he had it right. It was truly a pleasure meeting and working with Mike and we look forward to his assistance on our continuing maintenance schedule. He is committed to doing the job right with skills honed over many years.Commitment is what transforms a promise into reality. It is his words that spoke boldly of his intentions, but his actions which spoke louder than his words. Commitment is the stuff character is made of; the power to change the fact of things.Special is a word that is used to describe something one-of-a-kind. It describes people who act from the heart and keeps in mind the hearts on others. Special applies to something that is admired and precious and which cannot be replaced. Special is the word that describes Mike Dixon.Thank you, Mike, for your expertise and kindness.

I ended up using Western States home Services air conditioning and heating by accident! I was looking for another company on Google and it gave me their number. So my first Contact was Ariana, who answered the phone. She says let me see if I can get a guy out there today in between 10 and noon. Next thing you know Ive got Matt coming out to my house, sending me a text with a picture of him and a bio of him, before he arrives. Then he called me himself and told me he was a half an hour out. He shows up and I explained to him what I wanted and what was going on. We talked on the roof for 20 minutes. I liked his professionalism and his easygoing personality. He explained everything I didnt understand in detail. We scheduled the crane and him easily in the next 2 days. The day before, Ariana called me to remind me that Matt is coming with the crane in the next day. Sure enough, right on time, Matt shows up sending me a text before he gets here. Then the crane showed up and he asked me if I wanted to be on the roof to watch! So I took a video of them removing my old unit! Matt works quickly and efficiently. Hes definitely a pro! He explained to me how my other unit worked and what made the Heat come on and the air conditioning come on. They got here at 2 p.m.and they wrapped it all by 6:30 p.m. the crane went very smoothly and was here about a half an hour! I would definitely recommend Western States home Services air conditioning and heating! It was not stressful or complicated. It was actually fun! I know that was because of Matt and his exceptional customer service! From the minute I contacted them until the very end when I paid, it was a very pleasant experience!! Im so happy that I dialed the wrong number! :-)

The technician, Chris was very.pprofessionalHe is a 5 star employee

We had a very good experience with Western States - Mike Dixon was very thorough and friendly...We appreciate you always calling us to set up appointments and always so friendly and thorough. We are so glad to have chosen Western States when getting our new unit.. We were referred by a friend and we would surely do the same...😀👍

Matt was on time, very professional and courteous. Answered all questions. Discussed with what would need to be replaced in the future. No necessary right now. Great work from great company that has been servicing my AC/heating unit for years. Thank you very much!!!

Western States Home Service is exactly who to hire for any home needs. I had a water softener installed for a very good price and Josh was very clean, orderly, knowledgeable and did a very professional job, all on a Sunday afternoon.Furthermore, Western States came to my house while I had an urgent water issue. On my initial call they were booked solid. After they heard that I had a bad situation they sent Josh out. I a half an hour crisis averted. I can’t thank them enough.If you need anything home fixed, it would be a mistake to hire anyone else . Theses are the guys to hire. Period.Thanks Western States for ALL you did for me!

Casey showed up promptly and provided a quick assessment of our heating unit. He thoroughly discussed options and took the time to explain “step by step” the work that was needed. He was very professional and I appreciated his outstanding customer service!!

Great service. Showed up on time and told me what was wrong and fixed it and now I have a cold house again 😏

Ive always had a good experience with Western States. They are more thorough and knowledgeable than other folks Ive used. Would recommend them to others. Have had Mike and Scott (technicians) to my home. Both super guys who not only do good work, but will take all the time you need to explain whatever issues you may have, and the best solution.