Mark is a hero. I want to give him a special thanks for the service he provided. It was a busy day and a long line…. I had just gone through a recent really tough death in the family and he was able to help me get a really important painting shipped out to one of the family members. I cannot express enough thanks yo this man and the help he had given me that day. I will never forget what a kind person mark was. Thank you so much. You will forever be appreciated

Fast and easy service!! Bonnie was very welcoming and polite, amazing customer service. Dont know why there are so many bad reviews.

I have been in this post office numerous times. I have always had great customer service. Not sure why all the bad reviews 🤔

Mark - he was extremely rude. I don’t like his behavior when talking with customer. I know it’s busy and please respect people. Though he is helpful when helping me tape the box.

This post office is great! I usually work with Mark and he has always been helpful, fast, and funny. The lines are usually short and they move through the line quickly.

Dont go here Mark is the hole reason this post office is bad. He will fight with you on anything and will bully other workers. Just dont go.

WORST OVER THE PHONE SERVICE. CANT EVEN TALK TO THEM. HORRIBLE.

I went through orientation and training to become a Cca before deciding to do something else & they didnt pay me all I was owed.... Ive sent emails, spoke to supervisors and the post master and still NOTHING!! I am sooooo disappointed that it was completely disregarded, as if I didnt need that money for bills.... Literally my car payment! To fix an error on their behalf, MY PAYCHECK, would be wonderful.3 wks later.... Still no paycheck.... Thieves

Tall skinny guy has the worst customer service ever. Always grumpy and rude!

I recently had an issue where I could not open the larger box with the key left by the postal worker and was unable to retrieve my package. I called the post office and spoke with Jeremy who said he would reach out to my carrier, and within 20 minutes there was a knock on my door and the Postal Service carrier had my package for me. I really appreciate the effort by the post office to get me my package. Great customer.service!

Fast service even with a long line they were helping us quickly.

Update: Still no sign of the missing paychecks so we had to contact the places to tell them to cancel those checks and tried getting them a different way. Still cant get ahold of anyone that seems to care. Still blamed us for everything. I really wish there was a different option to receive my mail because I do not trust these guys at all.Original post: They are rude, unprofessional and seem like they really dont care about anyone or anything. We have been having problems with the office, customer service and our mail carrier. They have refused to deliver our mail as punishment (their words) for having a car just a little too close to the box yet our neighbors car was too yet they still got their mail. Mail went missing (including paychecks which we still have not received) even when the mail tracker said it would be delivered that day. No one has any answers as to where they went or what is going on but when i confront them about how rude and unprofessional the mail carrier had been they blame me. I just want my mail! This place is shady. We have tried to contact a higher up to take the complaint to the next level but no one will tell us the information to contact said person.

This place was extremely polite, offered me all sorts of beautiful stamps. The staff was incredibly knowledgeable and polite. Would go again 💖

I always have the BEST service here. they are always willing to go above and beyond for me. lines are usually not too bad either. cant say enough good things about this location.

Visited this post office 6 days before Christmas at noon and fully expected a super long wait. Despite the long line, the employees were efficiently and kindly helping folks quickly and I was in and out much faster than expected. Great experience!

Seen some tough reviews of this Post Office here, and admit I was nervous, hopefully improvements are in the works. My customers package was late delivery/misplaced, I called and spoke with Gwen, she was fantastic (and of course I was polite as well so you receive what you give). She was able to locate the package and get it delivered that day. Thank you and wishing best for future.

Love it fast in and out..

Well I ordered something through Best Buy and usps was delivering it. The day it was supposed to be delivered said it was late and would be delivered by midnight. The next day it said that it would be delivered that day and each day it said that but it never came. Today is the 5th day and now it just says delayed. I tried to call but I got the same response. It’s late and on its way to the next facility. What facility if it was ready since 5 days ago!!!

Package says delivered, it’s in someone else’s lock box. No customer service to answer the phone, I’m glad UPS and Fedex exist

They just return your package if by chance you have the wrong address, which can happen, guess the Postal office and there customer service forgot people are human. $#@% lazy unwilling to help avoid returning the package.

A little mad that only one employee was wearing a mask. My place of employment forces us to keep them on at all times when we are interacting with others. There was no regard for others seen. The woman I saw, Bonnie, mumbled too much and leaned around the glass to talk to me and hand me my receipt. No mask.

Long line but great customer service!

I recently moved to Boise from the East Coast. I mailed all of my Christmas packages back to my family and friends at home in the beginning of December. Not a single package made it to its destination, all packages were lost. Merry Christmas USPS

Quick and painless, and he answered all of my stupid questions without making me feel stupid.

I paid extra as given the choice by window CSR to deliver a package to Costa Messa CA for a three day delivery and it still has not arrived at destination. It is now going on seven days not received by my party. I went to the post office to speak to the supervisor and give him tracking number, who was on break with several employees. Twenty minutes later when he finally came to window, his attitude was rude, unhelpful and vague where my package was. I asked him if he could please call the annex to find out what happened or where it was in transit, he said No, he could not call them. He kept repeating in was in transit...I asked where in transit? This supervisor is the worse one yet. He said I should have paid $96 to get a 10 lb package if I wanted it delivered overnight. I never asked for overnight I told him... I asked where it was in transit? The online site never disclosed location, six days later its in Anaheim in transit to where again, packaged still not delivered? I understand in these times, it rough for everyone, but do we need a SUPERVISOR who is incompetent and unable to solve issues. The window reps were more helpful in at least trying to get him to the window. ONE SUPERVISOR WHO NEEDS TO BE DEMOTED!

Good service is typical with the exception of Mark. Not sure if its a power issue or other. I was mailing something and he blurted, you cant send it like that, youll have to take it out of the envelope and do it all over. As I told him that I had mailed a letter like this in another office the way I had it, he said, thats not how its done, Ive been here over 20 years and it doesnt go out like that. If youre in line, wait for one of the other workers, not worth getting the attitude. Fortunately he hasnt afflicted the others that Ive had the pleasure of being helped by.

I frequently have to take numerous boxes filled with bulk mailings to this post office for my boss. Today,again, I drew the short straw and ended up with Mark. He had just finished harassing a gentleman who was sending ashes of a loved one. I know this because Mark loudly announced the boxes contents no less than 4 times and made heartless jokes during the transaction.My boss spends $800 to $1100 each time I bring those boxes in. Each time I have Mark, he harasses me even though my paperwork and packing is correct. I do the exact same transactions at the Fivemile location and never have a problem. I should not have to feel punished because this worker has to do his job! And shame on him for tormenting that poor man mailing his box!

I have mailed a lot of packages this year and have had the most pleasant experience every time I go to the Meridian post office. Everyone is kind and helpful!

I needed help finding a lost package. Was in line less than 2min. Explained issue to desk clerk. She immediately said she would need a supervisor. Supervisor (Heather) came immediately and was friendly and accommodating. She promised to call later today with an answer and gave me her direct number in case I needed it. Very impressed!

Changing all shipping services to FedEx. For some reason this location seems to lose 15-20% of our packages. Then claim they never got them. Have had in town shipments somehow make it to New York, Puerto Rico, and Hawaii, only to come all the way back here. Total waste of inventory and shipping charges. Customer service is less than helpful

I was there a couple weeks ago, and there was the usual line. While I waited, I got to watch a compassionate employee help someone make a package for odd shaped item. She made a container out of pieces of a box, with a lot of tape. She explained that it was totally mailable, despite appearances. I feel Way better about my sketchy Amazon returns packaging! And line moved fast, like it always does unless Im in a big hurry :-) Having lived around the country and visited a few I think our post office is great! Especially with the population growth and the same post office for many years.

When instore their typically as fast as customers allow them (if customers are difficult or slow they cant do much), sometimes their understaffed for the time and should really have more clerks out. But the phone service is STUPID, you used to be able to call them but now its a 800 that is a mine field to get through (took me 6 tries) to get to a real person that will never come. give us back calling to the actual office!!!

I predominantly use USPS for my shipping needs (typically 10-20 packages per week) and things have been smooth sailing for the most part. I have had some issues before, but mistakes happen ; especially when you are as large as USPS. Its how they handle the issues to resolution that I care about, and that has been satisfactory. Usually takes one call to the main USPS line.Unlike the current trend of Google reviewers, I wont be chastising the Meridian USPS location and its employees for the logistical issues that occur in a very small percentage of packages sent. Most of the time, the issues are in larger sorting facilities anyway.The morning crew is very friendly in spite of being short staffed. Between 8-9AM during the weekdays, expect a small wait as its usually one postal worker (rarely two) . Its all about the service.

For some reason they couldnt deliver the package. Why? because it wouldnt fit in our mailbox? Either way, they left us a redelivery card. Except they didnt try to re-deliver. And the tracking number on the card was not recognized by the 800 number I called after not receiving the package. So....after a frustrating few days, I was lucky enough to get the correct tracking number from Amazon. USPS has messed up two numbers. When I entered it, the number was no longer listed as no recognized. Instead, they said it couldnt be tracked. So..now its a Saturday afternoon on December 23rd. Im screwed.

Great post office. Man do those workers know how to deliver mail! But serious, each time I have come there has been a massive line but they always handle each customer with kindness and efficiency so it get the line moving fast!

Sent a card to a friend with $100 gift card and his house key in it. The letter showed up in a transparent postal service envelope because the original envelope had somehow been ripped open at one end. The key and gift card were gone, big surprise!

Good people who do their best. And if I have to stand in line, then I just go online and handle my business that way. No big deal.

Slowest post office ever! My tracking number is showing that my package arrived there on Friday, its now Wed afternoon and its still not out for delivery!! Really??? And they apparently have no working phone numbers....just 1-800 numbers. So I cant even call them! Both local numbers I could find for them on websites didnt work. So frustrating!

This is the 2nd package in 2 weeks USPS as delivered late or lost. When I call no one is helpful or seems to know anything. Get some competent employees.

I went to claim damage protection that I bought for my shipped item. But when I got there and explained my situation, the lady said the box isnt damaged enough so we cant do anything for you. When I shipped my item it worked perfectly fine and didnt have the front end damaged, but because your box doesnt have enough damage then I cant claim the protection that I purchased. So thanks USPS for destroying my package and then not letting me use insurance I purchased!

Worst experience I’ve ever had at a Post Office. Clerks are slow as can be, could care less about the customer experience, rude, combative. Replace these clerks with automated tellers and put them in the back sorting mail. Maybe that would reduce your terrible delivery times.

If there was 0 star rating I would do that. USPS has misshipped a 3rd package in LESS than a month. I dont know what the h is going on with that place and I realize its the busy season, but sending THREE PACKAGES to the WRONG location in less than 30 days? Are you kidding me??? I guess when you arent at risk of losing your business for lack of competence you dont have to care. This non-government government backed agency needs to be replaced.

So far the Meridian USPS has lost 2 packages this month. The best part is I had two packages that were supposed to be delivered on the same day and only one arrived! Whoever delivered the mail flat out did not even attempt to deliver the second package. Both packages had been scanned as out for delivery at the same time. Its a federal offense to steal mail and clearly the mail carrier needs to be looked at for not doing their job, and for having packages that are scanned into their care randomly disappear.

I was walking up with a heavy box that I needed shipped. They saw me and locked the door! They refused service saying they were closed! It was 2 min before 5pm. Then I used the after hours machine as directed. I knock on the door after paying my money. No one would answer! So long story short... paid them my money and still have my package. No words... glad they are not in charge of my healthcare!!!

This is the 2nd package in less than 2 months that they have delivered to the wrong address or not delivered at all and marked it as delivered. MY HOUSE DOESNT MOVE!! My landlords received their mail just fine that same day but yet my package is nowhere to be seen, and I am not in an area of package thieves. Last time they said they delivered it- but it was still with the carrier. This time I have to wait after the holiday to figure out what the **** they did with it. My landlords have told me nothing but awful stories about USPS which is sad, because back in Spokane I had no issues with them.

Carrier often leaves key to lock box in other peoples mailboxes. I have been lucky with kind neighbors who will bring the boxes to me, but it is frustrating that this continues to be an issues with packages.

Honestly, Ive mostly only had good experiences with this post office. There have been occasional mis-deliveries, missing packages, etc, but every time something happens I fill out one of the online forms with usps customer support and I get a call back from the post office within a day. The staff at the post office has been extremely helpful every time, and my issues have always been resolved, whether its locating a package or filing a claim. The actual mailmen arent always reliable and deliver my stuff incorrectly sometimes, but the post office itself has been great with resolving any issues Ive had.If you need to get ahold of customer support, I HIGHLY recommend using the email customer support tool online and having the post office call you regarding your question or claim instead of navigating the 800 phone system.

I wish that the score would allow you to do less than 1 star. This is absolutely the worst post office that I have ever dealt with in 65 years! They continually dont pick up scheduled pickups, they bring other peoples mail and I have called numerous times to complain and speak with the so called supervisors who are unfriendly and uncaring and they say just keep calling us every time you have a problem. Why not fix the problem instead of allowing it to happen over and over! Obviously there is a huge management problem. They have NO interest in customer service whatsoever. I cannot wait to move out of the area. Our previous post office in Boise was absolutely wonderful.

I moved to Meridian 2 years ago and have been in this PO around ten times and have always gotten very friendly and prompt service. Sometimes the lines may be long but Ive never had to wait more than fifteen minutes.

Sadly, zero stars would be far more appropriate than one. The Meridian post office desperately needs an effective LEADER! Employees at the front counter are downright rude (just short of being combative) and unfortunately, their supervisor has the exact same affliction. The past two years weve been forced to endure non-deliveries, failed pick-ups, non-recognition of mail suspension requests, receiving the wrong mail, lost mail, returned mail, incompetent temporary carriers, and extremely poor management. This post office is dismal at best.

I have had good experiences at this post office. Employees are helpful and kind. Coming from Texas, I do not have to wait long for my turn.

Holy cow! Fastest postal visit I have ever had. When I got in there were at least six people ahead of me. I still got out within 10 minutes. Awesome!

Good luck getting through on the phone system. They seriously do not want you to be able to get through to a live person. When I finally found a path through technical support, it was nearly an hour wait time. I just had a simple question about services at this location. Sooo frustrating.

Called me on my cell and told me they were going to redeliver today! Great customer service which is rare now a days!

3 weeks and counting for a priority mail package from California. This service used to take 2 days.

Was expecting my package to arrive for a few days I tracked it and I saw that I received it. The parcel clearly says in large bold letters DO NOT FOLD you people folded my expensive screen protectors in my freaking mail box. Do you follow your shampoo instructions or recipes? Jesus. Glad my taxes go to an agency that hires people that cant read.

Can I give it negative five stars? Line was long so used self-service kiosk. The thing charged my debit card, gave me a receipt, but did not give me my stamps. Got in line to complain; stood there for 10 minutes and the line did not move at all. Decided to go home and call to complain. All I got was a message The line is busy.... I hope Trump privatizes the USPS.

Rude. So rude and wouldnt really help us. Monotone sloths.

Why don’t the employees wear masks???? Those sneeze guards are not enough.

Best service from a post office I’ve ever had. Bonnie was super helpful👍

Extremely rude inside and didnt listen to my issue at all. I am waiting for a package that the Post Office said they tried to deliver on the 5th and left a note. They did not attempt a delivery and they did not leave a note. I went in and asked about mail delivery and they said I would be getting my mail and the package today. Checked again tonight and now the website says they were unable to deliver due to conditions. FedEx and UPS dont have any problems delivering my packages. Both have been to my house in the last two days. USPS is a joke!

The only online phone number available goes to a fax machine (loud tone). There was NO delivery today, here in central Meridian -- how tough is that? -- and no way to reach them or ask about it. On a Thursday. Is this really America and the first world? SURE POST from UPS says that the item was delivered to the Meridian Post Office YESTERDAY at 3pm, but there is no way to verify, check, or ask about it, since it was not delivered today. What kind of business is this?

I got an email saying that my package had been delivered when it never was. I’ve been trying for two days to get ahold of them. Even waited on the phone for an hour to fix the issue, and still couldn’t get ahold of anyone. Absolutely ridiculous.

I dont get my mail from this post office, but sometimes stop in to send stuff out. Ive never ran into a line (weird) and staff has always been friendly. Never had a problem.

Highly frustrated dealing with this company. I called after the postal service after waiting on the phone for 50 minutes and the lady on the phone told me that my package would be delivered the next day. I received nothing not even a notice and I am still waiting for my package from amazon to be delivered. Wait times on the phone is just ridiculous no one wants to wait on the phone for an hour just to talk to someone that doesnt know what they are talking about. This service is an inconvenience. Makes me want to pull my hair out.

I called over the phone to make sure I could pick up my package and the lady I talked to over the phone was extremely rude to me. Online it said everything was sorted through and ready for delivery and she was telling me a completely different story. Horrible customer service. I would highly recommend fedex over this crap.

What a joke to mail a large envelope, wait in line then they tell you you have wrong envelope and have to start over. Some people at facility are very helpful but seems there leader is not.Glade there is alternative to us post office2

Very friendly, quick service. One of the best post offices Ive visited.

Same postal delivery person for over 10 years and she still cant find my house. This is why I have a p.o box at a completely different post office

This post office needs a ticket number machine when you enter so you dont have to stand in a cattle line but can get the labels etc for shipping you need that are all inside the main office and start filling your Priority and Overnight labels out at the shipping station and not lose your place in the queue.. Denver sub-stations post offices have them... why not Idaho?Lastly, there is one rude male postal worker at this office that needs to be replaced.

Employees were fast and professional. They even have a machine inside to buy stamps so you dont have to wait in line.

Friendly staff. No lines, quick in and out. In on friday at lunch. Great atmosphere

Usually have a good experience but not today. Clerk was rude to my kids (yelled so loud the whole room went quiet) to the point of making my 7 year old cry and never want to go to the post office again. I understand everyone has there bad days, but loosing self control to my little kids was not ok. My 4 year old was pulling on one of there attached pens, but he should have pointed it out to me or kindly asked him to stop. I was busy filling out customs forms. His coworker apologized to me for it and gave my kids stickers, he was very nice. My daughter learned a hard lesson today that people can be mean, but we can only control our own actions.

Very Slow service/staff. Waited in line for 35 mins with only 5 people ahead of me. The counter person was very slow and what appeared to be common job duties. Listening to him repeat himself etc was torturous as well all looked at eachother in line sharing the same thoughts.. It is very doubtful the mailman bothered coming to my door for a certified letter considering I was home all day. I think the residential/community mailbox systems are the laziest idea ever.

Love this post office I use it multiple times a week very friendly and helpful!

Recently moved to Meridian and have been disappointed to discover that the USPS here is an unreliable delivery method. We have had three lost packages in as many months. I now make sure all shipments are done through Fedex or UPS. I

My father sends us fruit for christmas every year & the postman always leaves it on our front step. This year, we got a sorry we missed you slip, which is odd because our shipment doesnt require a signature & I was home ALL day waiting for the package. I went to post office to pick up a few days later & was told it was out again for delivery. Never got the package & never got another slip. I then accessed the website to have it redelivered on a specific day. It is now a week later & the package is still not here & $75 in fruit.is probably sitting on their counter, rotten. Quite frankly, I believe the postman is too lazy to carry the box to our door, & why we are getting the run around. My family just wamts our damn fruit!!!

There is a man that works here (slender, glasses, and black, thinning hair) that is the most rude person. This is not my first experience with this guy and every time I walk away feeling sorry for him. He must have such an awful life to be this rude to people. First clue should have been that a lady in front of me was having an issue with him and after she left he made rude faces mocking her. I was there checking to see if extra invitations I was sending were okay to be mail and when I found out they were okay I was going to put 4 stamps on them and leave. He barked Do you have more than one? I said yes and as I started to explain he talked over me Move aside maam. What? The time it took him to say that I wouldve had my stamps on. Wont be going there again as long as that sociopath is working there.

Got there at closing but wanted to use the selfserve station. It was out of supplies, the clerk said we are closed and supplies will be out tomorrow.

Charged a redelivery fee for a package they delivered to the wrong address. Yes, they were the ones who screwed up, and they charged us a fee to correct it. Refused to look up the case number for the package (which we got when we reported the missing item), claiming we should have bought insurance for the item if we were that concerned about receiving the package. Irresponsible, unprofessional, and outright rude.

Judging by the reviews there appear to be some serious issues going on at the Meridian Post Office.I had a two-day package due on Thursday, but due to it being sent Heyburn, Idaho, by the Boise PO - not Meridian POs fault this one - they didnt receive it until 1:30 am today, Saturday. Yup, Christmas eve.Youd think the Meridian PO would put it out for delivery within a few hours but no, they shipped it off to the Homedale, Idaho, PO instead! I called that post office and confirmed that it was indeed there, and had my correct Meridian zip code.Were now looking at Tuesday delivery for an important Christmas package. Disgraceful considering it was sitting in the Meridian post office just a few hours ago.I note that theyve removed their local number from the Google listing - probably due to the complaints - and now direct everyone to the Post Offices national 800 number which will get you nowhere.

Sent an Easter card with a little money to Fruitland on Mar 27. Its now April 7th and no delivery of a card.

Heather at the Meridian ID Post Office, provided excellent and FAST customer service!! I highly recommend them!!!

Their phone robot is just the worst. Why do I call - because I have a standard case? No, because I need human assisstance! There is no way to get a human operator on the line. None! Its disgusting.

Managers and the people that work at the counters are always extreamly rude! There are only a few drivers that know how to treat people, so 5 stars to them.

Had a very rude deliveryman, he was standing on our property, after he did his delivery, watching a band play in the field next to us. I asked him to leave, and he told me to go in my cave. Very very rude.

Faster than the one on five mile and overland

I had written the wrong address and they still went back searched out the right package and I updated the address for me! Outstanding service!

Theres never anyone available to answer calls, the line is constantly out the door, and deliveries are frequently misrouted.

Very disappointed that we used to get our mail delivered by 2 p.m. daily, Mon-Fri, and now its not being delivered until after 6 p.m. They need to hire help, because this is unsatisfactory.

Today at this post office was some of the rudest, most unfriendly, argumentative service I have ever seen from a postal employee in the United States in the past 50 years. The elderly white woman -- she has a grey ponytail or bun-type hairstyle -- should have been fired long ago, as any other business in our community would have done. She was not helpful to your sales at all. Why does USPS put up with this in our community?

Lost two packages in one week, all the manager said was “sorry”. Nearly impossible to get someone on the phone to actually talk to you.

No one has delivered my mail in 3 days, and when I called to ask I was on hold for almost an hour only to be hung up on.

Rarely have I actually had a good experience at this location. I get that things get busy, but their customer service is horrible even once you get up to the counter to finally be helped. I dread having to go to this location. Get more staff and different employees!!!!

Its a well ran place. They work hard here.

I’ve tried to change my address many different times and they can’t seem to get it right. My mail keeps forwarding to my old address.

Very helpful

Very bad serviceThe long hair young lady was very rude !So disappointed

Horrible experience the manager there was not nice and helpful at all...the moment she walked up to me she had this nasty attitude....

All I can say is Rude!!!!! Bad Customer Services