I have been buying parts for years and never had a bad experience. Need install of toilet and they where on time and price worth every penny. I would recommend them to anyone fir all plumbing needs

This was my first experience with Hugo Plumbing. Richard and John were so very nice and extremely respectful while completing the job. When and if I ever need plumbing assistance in the future, this is the only company I will call. INCREDIBLE is all that can be said. THANK YOU!

Very knowledgeable, reasonably priced, came out fast

I have used Hugo Plumbing several times over the last 5 years, they are a professional operations, that I have referred to others. We are all satisfied with their work and prices.

Very experienced, knowledgeable, ethical, professional, and fast. Very particular about doing excellent work. I can’t recommend them highly enough. The final cost with Hugo was less than half the estimate I got from a company that advertises on TV a lot - all that advertising is expensive. I’m super grateful that someone told me to call Hugo Plumbing before I did anything else. I won’t call anyone else.

We had a leak in our front yard. Called for service and Barbara got me scheduled quickly. Bryan and John called and arrived on time. Found the leak very quickly and repaired in less than an hour. These guys were exceptional. Hugo’s will definitely be our first call for any future needs. Very affordable which is wonderful.

Great place for all your plumbing needs.Really friendly and knowledgable.Family owned business for many years.Will help you and explain how to do your repairs.

Hugos has done different plumbing work for me over the last 10-15 years. I have found them to be honest,efficient and knowledgeable, and the work is done right the first time. They have always been courteous and respectful.

Cannot say enough how helpful and friendly they are. Solved my drain problem not by selling me an expensive tool, but by renting it to me for a fraction of the price. THANK YOU!

I have used Hugo Plumbing a few times. We had water heater replaced once. They did a great job and replaced it the same day. We also have tree roots in our pipes. They have come out several times to help with that issue. Great service. Very knowledgeable. Local family owned company in Bartlett. Very happy with service and highly recommend them.

Best place in Bartlett to get quality plumbing supplies!

None nicer or more knowledgable person than Mr. Hugo, his son, or Barbara. If he doesnt have it or know about it,how it works, why it breaks, how to fix it, it simply does not exist.

VERY PROFESSIONAL!!! RESOLVED PROBLEM VERY QUICKLY!!! WILL DEFINITELY BE USING THEM AGAIN!!!! THANK YOU HUGO PLUMBING!!!

We had them come out to fix a wobbly toilet, the flange was broken which secures the toilet to the base. The plumbers were able to replace everything under a hour. They were super friendly and professional. I would highly recommend them to anyone who needs a plumber. I was also able to get an appointment for them to come over within 2 days.

Guy from Lowes recommended this store when they didn’t have the part I needed. They had the part at a fair price.

They never showed up not called

Save yourself a hassle and call someone else, this company especially the owner does not want business. The lady taking orders said he could come today.. he called my husband three times trying to get out of working. We would have waited for the next day. He must be too busy! He was recommended by a neighbor, but after telling him what he did they will go elsewhere too! Sorry we bothered you, we will call another plumber who wants the work.

Worst so called plumbing service weve dealt with. We had a leak coming out of the wall and didnt know what was causing it. So we called them. They came out said it was coming from the toilet. So we let them fix it. Now its leaking worse then before, So we called them back someone came out. And the guy that showed up was very rude. He said that we shouldve called a PINPOINT leak detection plumber to detect the leak first. And that there was nothing he could do. Thanks for nothing Hugo Plumbing. Wouldnt recommend them at all.

Great family business who care about their customers

Very bad service I called Hugo for the best service and best quality however I could have got someone off the street to help me for a cheaper price..I have no problem paying all the money in the world to have my problems fixed correctly but to have a problem not fixed and you don’t stand behind your mess up a day after is not right. I didn’t determine the issue that’s what you get paid for if you leave my house and tell me it’s fixed that’s what I’m looking for.

They have items that neither Lowes or Home Depot had for my tub and sink repairs.... The staff is very knowledgeable...

Very nice guys. Great service.

I go to their shop to get parts to fix things myself. Mr Hugo is a joy with his knowledge and helpfulness.

Awesome company

Great plumbing service, great prices, dependable and thats becoming a rare trait in businesses.

Ive been going there for years. They always talk me through everything I need to know, and get me the right part the first time

Hopeful, friendly, takes time with customer

The Owner is a wealth of information!

Good people and willing to help

Very friendly and informative