11 Months since my Mother passed away on 5/7 We had a good time. Karl, Kayla, Asife and Myself. Love Always Mom 😇💔

I am part of the full tech support and pay a fee for that.. I dropped my laptop off to the geek squad because the fan was making a loud noise. I was receiving complaints on Zoom conference calls and I need my laptop for work. I asked them to clean any dust and debris from the fan. I received a phone call from the geek squad saying nothing was wrong with the fan but that the speaker was broken. When I brought my laptop in there was no issue with the speaker. The speakers were coming through crystal clear. My dad picked up my laptop for me. I didn’t fully comprehend the speakers were broken when they called me because It never crossed my mind my speakers weren’t working. Anyway my dad picked up my laptop for me and I didnt actually sign the paperwork saying I was satisfied with the quality of service on my laptop. Which overall is a good thing since under their care they broke my speakers. I have been in tears crying since turning my laptop on this morning for work. Im so upset to find that the geek squad broke my speakers and want me to pay for the repairs and it will take 4-6 weeks to repair. This is my time, my time is money, and I use my laptop to work from home during these times. You can imagine how upset I am that they are not taking any ownership for the damage theyve done. No accountability and talk to me as if I broke the speakers when I handed it to them and the speakers worked perfectly. I’ve had this laptop for two years. The members from the geek squad who worked on my laptop are agent Hinsen and leader Moss. I haven’t had a chance to speak to them but I went to Best Buy this Monday morning when I discovered my speakers were blown the laptop was picked up last night from my dad and the supervisor who was there today was the least helpful he had so sympathy and talked to me as if I brought the laptop in with broken speakers when I didn’t. This man doesn’t have any customer service decency or compassion and I do not write reviews but I’ve never been treated with such carelessness Rashun who is the geek squad supervisor at this location really needs to be reevaluated and reconsidered as a supervisor because he treated me as if the geek squad didn’t break my speakers when they did under their care.

Nice store kind people

If youre looking for help with car speakers dont come here. I didnt get the name of the person that I spoke to because I dont even think he had a name tag but he was a West Indian (possibly Guyanese). I came here because I had a question about car speaker wiring for component speakers as they can be very difficult for a NOVICE such as myself. When I asked him installer a question instead of helping me out, he replied in the most condescending way possible to every question I had. He even went as far to make snarky comments to my fianceé about how I didnt know what I was doing and that I was clearly over my head. He obviously had experience and I might have been willing to just cut my losses and have him install it but I will never take my car to this location for anything that has to do with geek squad again and will be making sure I tell others to never come here either. Additionally I will be making sure to verify the mans name and file a formal complaint with corporate.

There are a lot of issues that can happen with electronics and even though I have not had perfect luck with repairs the professionalism by this staff has always been outstanding. People who care and explain the best they are able, still the best service around to use but not a great outcome all the time.

Helpful staff

Brought my computer in for repair. They told me that I needed an appt. now, but if I wait, they can see me in 3/4 hour. I waited, gave them the computer and told them of my problem, Internet explorer was not working. I was told the cost would be $149 to fix it. Then suggested that I add another $50 and Id get a years free service for program problems.When I picked up the unit, the bill was for $116.49 and not the quoted $149. This was nothing more than bait and switch. And although I had to have an appointment, I was made to stand 10 minutes before a returns guy tried to help me rather than a Geek Squad rep. And had to stand for another half hour when I tried to getChairs are gone, appointments are made and not honored, and you get scammed by bait & switch tactics. I only have Facebook, Twitter, etc to tell my story, but Im going to use all of the options that I have. Geek Squad scammed & cheated me, and Ill do anything I can to publish this!

Charged for an unmade service, expensive and poor customer service, would not recommend.

Took my computer in for a graphics card and they fried my computer. No money or help from them. The manager just shrugged and said it was unfortunate.