I broke my phone. I called at 6pm and had an hour to get a new phone. The lady gave me the claim number. I called the claim specialist. The gentleman took care of that claim quickly when I told him I would like to pick up my phone right away. I called the store back they told me to come in. When I arrived at the store the lady knew what I was there for. Everything went very smoothly after that. Actually it went smoothly with the whole experience. The gentleman there even helped me put my protector shield on. Excellent service cellcom.

Terrible experience. I went to purchase a new phone for a homebound family member. The employee was unwilling to help me. I had authorization to make this purchase, and yet they wouldnt even talk to me. Very disappointed. I will not be back. I will go back to Green Bay where I have always gotten great customer service.

They always know how to fix the problem with my phone no matter what it is

Helpful and answered questions and explained new to me product. Products bought there before and again.

As a long time customer of Cellcom, I have always had positive interactions with Cellcom and the associates, but I was fairly disappointed with the service I received yesterday (Saturday, November 21, 2020). I understand with the pandemic of the store changes, so I had called ahead on Wednesday, November 18, to see if I would need to pre-register to get assistance and was informed to stop in an call when I arrive to see if anyone is available to help. So that is what I did Saturday (around 11:40am). I came in, got two new phone upgrades, paid, and then was told, when I asked if I can get assistance with transferring phone contacts, setting Apple Ids, etc., We are very busy today and you [ I ] can use the app to help transfer your family members contacts, info, pictures, etc. If you still have problems, you can come back next week. I understand that its the Holidays, COVID, etc. but I just purchased, $900 worth of phones and to be told we cant help you? Then why did the associate (Vickie/ Victoria P.) accept to take my money, service, and time in the first place if she was not going to be able to work with me?! In the future, I will kindly decline to work with this associate.I understand its partially my fault too, but the service and professionalism was poor. Other alternatives besides having the customer do the employees job couldve been provided? And then to come back to pick up my phone 30 minutes later so the phones can upgrade/be programmed and see other associates standing around (possibly waiting for appointments)... I just didnt know how to feel, but I was VERY upset.

I never leave unhappy! Always get answers to my questions.

I had problems with my phone, paid to get it replaced because they couldnt fix it. Got this phone, it has the same problem plus an additional one. Im bringing this phone back. I dont expect to pay an additional charge for a new one or an additional activation fee!. Im disabled and cant get out easily. Im extremely dissatisfied and frustrated right now. If they cant fix this situation, Im taking my business elsewhere. I already have quotes.

Great service

Very helpful

I like them very much

See Sarah at Cellcom. She was so helpful. You can tell she enjoys helping out people when shes at work and takes the time with you until you understand everything. Highly recommend her for your phone needs!

I have traveled 1000s of miles from Wisconsin to New Orleans, and as many east and west. I have never had a problem with cellphone service from CellCom. Like speaking next door no matter how far and wide.

Wow! Was blown away at the service provided. Am used to being treated poorly (see prior Sprint review) but Cellcom won me over. Not only did they provide me with a superior phone at a reasonable price, but also gave a referral bonus to me and my friend that brought me.

Very busy but prompt attention and good results.

Havent been there

The employees are very knowledgeable and helpful, but I always feel uncomfortable when I walk into the store. I cant articulate why though. Its clean and the merchandise is well displayed. This is a good place to get a cell phone.

Nrittany was the best. She went over our new plan and phones. Thank you Brittany.

Brittany at cellcom is more than helpful! She set up our family with 4 new phones and 2 iPads! Made sure everything transferred okay. With some phones switching from us cellular and made sure we were problem free before we left! She was super nice and great at answering all our questions! I love my new iPhone XRThank you Brittany!!

So love cellcom. Always there to help you and provide excellent service. Cant praise them enough

Best carrier we have found. Coverage everywhere

I have been a Customer for 6+ years. The Manitowoc store Staff are Awesome

Great staff actually knew what they were doing!

No comment

Brittany M. Is an Awesome customer service representative wouldnt go to anyone else she has helped me many times with my phone!!!

Best coverage and personal service. I have been with almost all other carriers and plan on never leaving Cellcom if they continue the path they are on.

Best cell phone service in the world.

Very helpful and friendly manager and staff.

Very helpful very courteous a good company to be a part of

Very knowledgeable and efficient.

Nicole is so helpful!

Too expensive, Im with AT&T now. You could not touch them.

Could have better service

Decent service.

I wish are bills were not over a $150

Got me new phone and off with in hour

Awesome service!

Mandatory mask☹

For over six months now phone and tablet have been useless other then phone calls. Starting between 8-10 am and lasting till after 4. All I get is that the tower is due to be worked on. And this is right in town not not some rural area. I would not recommend in less you need some where up north. If others don’t work there. But you will be sacrificing every where else.