The gym has everything you really need to get fit. I do feel like they could add more equipment like a hip thrust machine, more back machines, a new incline bench(the seat slides down at heavy weights). It is a lot smaller than other gyms in the area so tends to get full after like 3-4 pm. I did have a problem with some guys being creepy but other than that its a good gym.
I am sure this is most common issue is that management is never present when needed. Along always a new employees ever 3 to 6 months with poor basic training has in how to open and close account correctly. Poor turn around time on getting any type of service if an of the Equipment that is down. This place was good at one point back in 2010 up to 2012 but since then nothing has changed for the better. Manager, Trainer & Employee just work there just to get a check. Doesn’t seem they care about customer service. Gave this gym 2 chances but finally have gave up and moved on to another gym.
I just dont understand how an establishment does not have an active or caring manager. Ive called the gym multiple times trying to get a hold of the manager and she is either not present or wont take my calls. When attempting to cancel my membership I was just referred to a third party company and told good luck. They said they had shown my membership was cancelled on their end and there was nothing more needed to be done. Well 2 months in a row after I was STILL BEING BILLED my monthly membership. Again I tried calling for some understanding. I called and tried even visiting the gym in person and she is just NEVER there or shes just avoiding the situation. This person is NOT FIT to handle things around here and after reading a couple comments its very obvious Im not the only one who thinks so. Good luck Retro.
This gym has so much potential….but unfortunately the manager just isn’t capable of doing her job and no one is holding her accountable. This place needs new management ASAP!!!Equipment : broken, and new equipment is greatly neededPeople : coming into the gym for free, creepy guys making women feel very uncomfortable and unsafe, and outside trainers coming in taking up equipment, space, and business from the gym.What does the manager do though? Nothing. It’s really unfortunate. She’s afraid of confrontation, she knows nothing about fitness, and has no business running a gym.
Pretty decent gym despite its size with a good amount of cardio equipment and weight stations. Would like to see another stair master machine instead of the sole on in place, especially with cardio equipment that doesnt get touched.
Ive been a member here since it opened and have been very pleased with it. It has the perfect location for where I live and the hours have been good. Not open as late as I like, post Covid-19, but Im sure they will restore later hours when things become more normal again. Equipment is good and in working order 98% of the time, and everything is clean and the overall atmosphere is pleasant and non-intimidating. As a serious lifter, I would like to see the addition of a free-weight power rack, so that max singles can be safely performed within the rack, but nothing but the user touches the weight, once it is lifted off the pins. - Important for knowing your actual totals, if you power lift, but like to train alone.
Excellent equipment distribuion and cleanlines
Really like it!Nice people and great children care!
Me and my son enjoying the facility and friendly stuff. But please ask your manager to clear out my billing schedule for me and my son. These were been the issue since the reopen of the gym.Oh by the way just now Im trying to reach out or calling on the gym. no one is answering the call.Thank you
Work on time, time should be extended after restrictions lifted, closing time is very short should be 12 pm
A lot of creepy and weird men at this gym. Instead of focusing on the workout, they watch what other men do and attempt to follow them.Other than that, the gym is worth $20.00 a month.
This gym is a COVID 19 HOT SPOT. They should be reported to the Health Department. Not one mandate is being followed. No social distancing, no temp checks, showers are open, group classes are open. No sanitizer station set up. When I approached the staff about my concerns the response I was given OH COVID has already run through our gym! They should be shut down. Its business as usual like we are not in a pandemic.
A great place to workout 💪 highly recommend 👌
This gym has pretty shady cancellation policies. Cancelled my membership and continued being charged 2 months later.
Its a gym. Good range of equipment. Hours in the evening currently reduced to a 9pm closing due to Covid-19.
Friendly staff. Good pricing. Has real bench and squat racks (not just smith machines)
Great gym. Has everything you need
I love how friendly everyone is! The front desk team is great, the child watch ladies are fabulous, and all of the trainers that I have worked with/taken a class with/talked to in general have been super nice and very friendly! The ladies locker room is always clean, as is the rest of the facility. The music that they play is not overly loud nor is it offensive or obnoxious music. I never any issues with getting to use a treadmill, elliptical, or bike when I want nor have I had any issues having to wait for the use of the free weights or weight machines.
Its a nice gym for the cost. Please be aware of their hidden service charges. They will burn you if you dont pay attention, I got charged $90 extra.
Pro scammers!! be careful with their hidden cancelation fees.
Ive been going to this gym for a couple months now. As soon as I stepped in I felt welcomed. I like that everyone is so friendly and are willing to answer any questions you have. Ive never had a personal trainer before so I decided to try it out. My sister and I have been training with Jess and she is just awesome! She is very motivating and energetic. Shes super helpful and pushes us to do out best with every exercise. Definitely recommend this gym and her.
Nice gym nice people come get right!
LOVE this gym - the facility and the people! Awesome atmosphere, fun classes, and the staff all keep me coming back. It feels like being part of a family, always welcomed and being greeted by name. I love my personal trainer experience with Jessica. I always get a great workout and on top of that am encouraged to keep up with my goals, and even meal ideas/recipes. She goes above and beyond just our scheduled training sessions, as do the rest of the team!
I love this place!! Its super convenient its right off 66, they are open 24-7 they have day care!!! Need I say more??? The classes are great Im in love with Jess and her yoga classes on Thursday and Saturday mornings. If you want something more fast paced check out Jason or Andrew classes they will make you sweat! They offer personalized training if you need an extra push I recommend talking to Jason hes a goofball and makes training fun and you get results!!
Cant say enough good things about this gym. Especially during these crazy times with it being closed, my trainer Jason has gone above and beyond my expectations by providing at home workouts and nutrition advice. I highly recommend.
Retro Fitness is a great and convenient place to get all of your training needs. The staff are generous and always willing to assist. The trainers are there to not only be of assistance, but they are like the type of family that want to see you at your best. It’s evident that the trainers and class instructors in particular, love their job. They are always full of energy and laugh. It’s great to see and hear after a long day of work. It makes the process a bit easier knowing that they want you to succeed just as much as you want it for yourself. Great staff and atmosphere overall. Just to add, in particular-Jessica is an awesome fitness trainer, and class instructor. The personal training experience with her is remarkable. Check this location out for yourself!
Amazing people who would always help and give the correct work out advice. Very good customer service in the front desk and delicious fresh made smoothies. The entire gym is fresh and they always keep it very clean. Convenient hours of operation and perfect location. Shopping centers nearby and kid friendly as well. +++++
I have been to many gyms but this is the only gym I have ever felt comfortable in. The staff and clients are so welcoming and it just became my home away from home. The trainers are knowledgeable, supportive, and motivating. I love taking the classes too. At Retro, they are always looking for ways to serve the community. From food drives and gifts for kids in need to therapy dog fundraising yoga! There’s always something GREAT happening at Retro!
I’ve been going to Retro for a little of a year. It’s extremely clean and they have a variety of gym equipment. The staff is extremely friendly and very motivating. Even other gym members are super friendly. The trainers are all awesome! Even if you aren’t training with them they are always welcoming with open arms to help in anyway they can. The child care is great too, always super patient with my toddler. The only flaw is that they aren’t open 24 hours on the weekends which is kind of inconvenient for people that work shift work and nights like myself. Other then that I love this gym! It’s a big family.
Love that place!
Love, Love, Love this gym. Staff are very nice, friendly, and knowledgeable. Theyre like family. I recently had a medical emergency at the gym that I didnt notice as an issue but my quick thinking trainer noticed right away and got me the help that I needed. All of the doctors and nurses kept telling me how awesome my trainer is but they didnt need to tell me that. Ive always known Im in good hands with Jessica.
I had no idea what I was doing when I first walked into Retro. The Front Desk Staff immediately made me feel welcome, and the trainers helped me identify not only what my goals are, but exactly what I need to do to achieve them. Now I feel right at home. Good equipment, good people, good vibes.
I love the price and that they have daycare! I’ve been doing group training with Jason and have seen incredible results. He’s a great, genuine motivator. All the staff that I’ve met has been friendly and attentive. The gym and the restrooms/changing area are very clean and the equipment is well maintained- any out of order machines are quickly addressed and resolved. Thank you for the great experience and keeping me motivated!
I love the gym and all the staff, everyone has been more than helpful! Oh, and the tanning booths are more effective than the tanning facility that I belong to! Highly recommended!
Ive been at Retro for over 5 years now. The staff is courteous, helpful, and friendly. I absolutely love my trainers. Jessica listens to my needs and goals and supports me 110%. She is amazing! I love walking in the door and being greeted by name and pumped to get in a good work out. I would not go anywhere else and recommend Retro to my mom friends as well as my co-workers. Love you guys!
Gym is great but they have some shady billing practices. Moved away from the area told the guy I was moving. Noone ever told me I was required to fill out a form saying I was cancelling my membership even tho i told the guy i was moving.Changed banks never heard a word until a collection popped up. Unreal tried to call the gym several times and there was never a manager on duty. Notice the owner only comments on the positive reviews. Looks like a ton of other people had the same experience. What a joke!
I love this gym! So comfortable, not the least bit intimidating...that is such a good feeling. Jess is so amazing to work with!!! She keeps you motivated with her positive attitude and positive reinforcement. She also is willing to shares healthy recipes and help in any way she can to help you meet your goals.Maureen Marino - aka Mo
Ive been a member here for about 8 months and I couldnt be happier! Its affordable and the staff are all super nice and supportive. I go to a lot of the classes which have really gotten me in shape and my trainer, Jessica, is amazing! She adds a lot of variety in our workouts and bases them on my goals. Shout-out to Jason, Andrew, Ryan, and the sitters in the daycare area!
I love this place, kind of weird to say about a gym but I do, I really love it. The classes are great the trainers are nothing but genuinely caring and helpful. It’s been almost a year since I signed up and I’m happy with my membership.
Staff is great, availability in the morning is great too!
Clean facility, lots of equipment that was in very good condition. A hidden gem! You can tan and workout at the same place—- amazing! Kenneth helped us out and was super informative and easy talk to. Would definitely recommend this gym to friends and family!
Best gym I have ever been to. Everyone is so friendly and helpful. They go above and beyond to help keep you motivated and reach your goals. I absolutely love training with Jess. If it were not for her I probably would not have stuck with it and definitley not have gotten the results I am getting. Even if you are not using a personal trainer, they are always willing to help or give you tips/answer questions. What I love most is they are so welcoming. As someone getting back into a fitness routine and being incredibly insecure, I have never felt judged or out of place. I would recommend this place to anyone!
I’ve been a member of Retro for 11 months now. This place has truly become my second home. All the trainers are great - always available to offer help or some advice. A very big thanks to Trainer Andrew Koenig for always being there and supporting both my fitness and life goals.Day care and tanning beds are great. Very convenient location - right off of 66.I would recommend Retro to anyone. Love my Fit Family!!- Sue
Great gym perfect for everyone. Perfect mix of youth friendly and great training atmosphere. Andrew and Ryan have really stepped up to ensure the. gym is clean and ready for any workout you bring their way!! As a former gym manager and Competitor for many years this place has it all. No judgements here just amazing results, as shown by the new wall of fame in the free weight section. -All gyms have weights but not all have a great feeling like here.
Great gym! If you are looking for a personal trainer, I would recommend Jason Ogden. Jason’s positive and encouraging attitude make you want to work hard. He tailors the workout to fit your needs and goals and he stays engaged through the entire workout. Jason can help you achieve your fitness goals!
Love this gym. They have a great staff, great classes, and a great atmosphere. I actually look forward to my workouts. My daughter loves the play area. She looks forward to going there with me. I would highly recommend this gym.
The supervisor cares about customers, is attentive to listening to feedback, and helps with any issues there!!
Like the gym! Awesome employees. I am always greeted at the door and that makes me feel welcome! Their smoothies are very good too, my favorite is the Tropical Bombshell. (Must try) Very satisfied with the day care, I trust my daughter is safe there and very friendly employees as well, the 360 synergy machine is really cool, never tried anything like that. Thanks Retro,hope I can keep it going there
I signed up for eight weeks of personal training at Retro Fitness and I had a wonderful experience. My personal trainers name was Rashaud and he was so encouraging and patient. His workouts are strong and effective. Depending on what the client would like to work on he has the ability to modify and personalize your workout sessions. The gym has a very friendly staff and the other gym patrons, including gym newbies and workout veterans, are all warm and welcoming. Retro Fitness is definitely a gym you can get your workout goals met and your workout on.
This is not the biggest retro and not the smallest. I enjoy the staff changes up the music more often then other retro’s do, a lot of reggae an other workout music. The only drawback is it’s older, with older equipment but the machines all WORK which is another perk, Iv been to brand new retros that can’t keep machines working for nothing.
I LOVE Retro Fitness. The staff are all extremely friendly and helpful. Every time I walk in I am greeted with a smile. The trainers are also very helpful. I was so impressed with the free visit for joining up that I hired the trainers 4 times a month. I have had the pleasure of working with 2 out of the 4 and they have helped shape my workouts so I know exactly what to do on my own. The other trainers have equally been helpful with questions and concerns depending on who is available. The price is right and I love the GTS (gym, tan, smoothie) option. The child care area is exceptional. The woman who watches my two children in the morning knows them by name and it is never crowded. The evening child care ladies are great as well...my daughter never wants to leave! The layout is functional and the equipment is always clean and ready for me to use. My personal favorite part of the gym is the screening room where a current movie is always playing! I say this is a great place to go if you are ready to change your life, want motivational trainers, friendly staff at an affordable price!
My girlfriend and I cancelled our account in July. My cancellation went through, but my girlfriends did not. They have confirmed repeatedly that they see her cancellation form PDF in their systems, but it hasnt been processed. I have tried since NOVEMBER to reach the manager of the location to get this resolved, but she has refused to speak with me. Yesterday, I called repeatedly and they said the manager would call me back, but was in meetings. I was eventually told that she would be available after 330pm, but was again met with excuses as to why she couldnt call me back, but that she would before she left. Fast forward to 5:30 and I still hadnt heard anything. So I called in and they said she left for the day. The guy at the front desk I was talking to, Tony, was texting her but she told him that shell call me in the morning and get the refund processed.Fast forward again to this morning. Its 11am and Ive still heard nothing from the manager, so I call the club AGAIN. This time they found whoever the second in command is and THEY told me that the manager told THEM that they would only honor my refund starting in October. Which means that they are essentially attempting to steal 4 months of membership fees from me, despite having a record that my girlfriend submitted the cancellation form in July 2019. The manager STILL refuses to call me back.I am now escalating this to both corporate and their billing company ABC Financial. Good work, Retro Manassas.
Great gym. Especially liked the trainers. Christie Castillo is an excellent trainer, very motivating, and helped me reach my fitness goals. I would definitely recommend her to others.
I enjoy going to the classes and I like that I can take them and not have to pay a huge additional fee . The gym is clean and for the most part Im able to get on the equipment and not have to wait during the busy gym times. Definitely a good value for your money.
This Gym has a great environment and the staff is unbelievable! The front desk manager and personal trainer Ryan is amazing. He is willing to help everyone out and if you’re a beginner or just looking to change your workout routine Ryan has something that will challenge you!
RETRO fitness is an amazing gym. It is always clean, has an amazing staff and all the trainers as friendly and helpful. Great price for all the amenities included in the gym (childcare, fitness classes etc.)
Since the first moment I walked in, I felt as though I had been here for years!The trainers are amazing and are willing to work around your budget to make sure you lead a healthy life.I have recommended people to this gym and more to the trainers.
The trainers arent just talented, theyre excited - they genuinely want to help wherever you are on your fitness journey, whether youre learning how to set goals or if youre close to achieving them. Special shout-out to Jess Spence! She is the best motivator!
I started back to the gym about a month ago and decided to give a trainer a try. Jason Ogden was awesome. He kept me motivated and emailed me my circuit workouts, he also made suggestions on what would be best for me and the goal I have!!! He was a lot of fun to workout with and I always felt good when I left!!!
Im new to the gym experience but so far I am happy with my experience. Facility is clean, staff are friendly and equipment is current. My personal trainer (Jamie Brandon) is fantastic!Ill update in a few months with a progress report and see if they get my rare 5 star rating.
Its a small gym on one floor. They have cardio machine and free weights but they dont have many workout benches or squat racks. The smoothies are not the best.
I love going to this gym and the environment is perfect. BUT I have an issue with my account and no one will call me or email me back. Due to a clerical error on the gyms part, I have been taken to collections. No one is trying to help me resolve it. Now I cant renew my membership. Poor customer service on that side.
As a childless person Id give them 5 stars, but part of why I joined was the childcare option. My son is 2 and has never cried when Ive left him with sitters or friends (even ones he doesnt know) but he would instantly start crying when I wen to drop him off. The women in there never acknowledged him, often playing on their phones or sitting along the wall. Several times I came back at the end of my workout and my son was isolated on a chair crying while the caregivers sat on the table across the room. Hes TWO! Hes scared or upset, so comfort him or get me. Also, the sign in would make it super easy for anyone to come and kidnap a child. They make no effort to learn the parents or childs name, or check ID, and they want you to write the kids name on a checklist at the door.... In walks stranger danger and claims a baby is theirs....there is literally no way the people in there would know. My sister has come with me to the gym and finished before me and gone to get my son out of the childcare room with no problem... Of course its fine that she did but the point is that the person who picked him up WASNT ME and they didnt say anything. She couldve been anyone!I will say the rest of the staff is super friendly and helpful. Just dont go here and expect for decent care for your child.
Friendly atmosphere, owner and day-to-day management staff are very responsive. Trainers and staff are supportive and friendly. Great range of equipment.
Very lively gym with normal peak hours. Child care and smoothie bar are great
The personal trainers gossips way to much about other gym members. I had sessions with a trainer here, not going to say the name, and all they did was spread rumors about other gym members. Front desk does the same also. I suggest you actually talk to people first before spreading rumors. Other than that, its a nice gym. Just lots of drama.
My 1 star review is solely based on how you handle your cancellations, first after reading online it said to call your store, when I did the person who answered insisted I had to come into the store to get the account number, so I did.. i was then instructed that i had to do everything online.. why the guy couldnt give me that number over the phone, and tell me to do it online baffled me.. thank you for wasting my time and my gas money.. then the online form said that I would be charged for another two months to be able to cancel when my membership wasnt locked in for a yearly agreement and it was month to month.. You have annoying and poor policies in place..
Ryan is an amazing trainer. He’s helped keep me motivated and coming in which is always half the battle. The whole Retro Fitness team is great and always willing to help out.
Wow! Very clean, and friendly environment. The Staff Culture and how they treat customers is superior. Customer service is never an issue, and the trainers are apprised of each clients developments so you can ask any of the Trainers a question and they will be able to assist you.Going to a fitness center or gym can be intimidating worrisome. This Retro Fitness completely cast all doubt away, and encourages there members through empowerment and positive reinforcement of their goals. 5 👍🏽
A great place to grow with plenty of machines for whatever goal you wanna reach. Also a great staff on board. Health N Wealth community!
Retro fitness manassas is the first gym I’ve gone too that I look forward to showing up every day. It’s more of a family. The employees are amazing. I’ve been training with Ryan for a year and have made amazing progress in my strength. Can’t wait to see how much more growth I have as I continue.
Great facility, they have everything you need. The trainers are also super helpful and knowledgeable. Love to work out here!
I have been a member at Retro for several years. One of the main reasons I like this gym is that as an older person I feel comfortable working out there. I work out regularly with Andrew Koenig. He is great at his job!!
My powerlifting journey started at Retro Fitness in Manassas just two months ago and it was the best decision ever!!! I learned so much from my trainer. Andrew helped me achieve so many personal records (squats, deadlifts, cleans, pull-ups, etc). I’ve been to almost every gym in the area (Gold’s Manassas Park, LA Fitness Manassas Park, Anytime Fitness Woodbridge and Planet Fitness Manassas and Centerville) and by far, Retro has got to be my favorite. I love the environment so much, the facility is fully equipped, very clean and most of all, the staff is super friendly and helpful. Please check them out!!!
I am so happy with the training that I receive here from Christie Castillo. Shes changed my fitness routine, my stress levels, and my body! Im so thankful for all of the people at the gym and their constant friendly demeanors. Couldnt be happier.
I’ve been going here for almost a year. Love it. Great staff: nice & helpfull. Trainers (Ryan, Jason, Andrew, Jessica, & Christie) are helpfull & know there stuff. Unlike other places, they are cool if you get a little load when you work out. But, it isn’t intimidating at all. I got the membership that lets me take the classes. Great way to learn new workouts. Not just a gym, it’s a place to build a community of people who are all working to be healthy. You’ll love it here.
The staff is very nice and they have a wide range of equipment to use. The only down side is that its a little small. Other than that its great!
The staff is super friendly and helpful. The training staff is professional and kind. I love going there and not feeling like Im out a chain gym.
Trainers here roll. Will highly recommend this gym!
The gym itself is nice but they make it EXTREMELY difficult to cancel your membership if you end up moving away. I ended up paying at least a year of fees because I wasnt able to PHYSICALLY come in and cancel. I suggest you guys utilize the technology we have these days. Paying for a year for nothing sucks.
Cancelled my fathers membership a few years back. Come to find out they sent the fees to collections. Attempted to reach a manger in person several times, but somehow they were always busy or out. Questionable business practices when it comes to cancellations.
This retro has the perfect combination of quality equipment and a great staff. We have been at this gym for about a year and love it! Started doing training session with Jason and he is great! Would Recomend him, he is helping us with food supliment and work out plans to help us reach our goals!
Amazing environment and phenomenal interactions with employees and other customers. Positive vibes all around
Bodybuilding is something I am very passionate about and I feel like I am able to obtain my goals when I train at Retro. It is important to put the work and dedication in yourself but getting to train in a friendly open enviroment like Retro is very exciting. My trainer Jason helps me push what I can do with my body to the next level. Jason is an excellent trainer with much knowledge about bodybuilding and powerlifting or whatever your fitness goals may be. He is dedicated to helping and motivating you in and out of the gym, he provides me with workouts for the intensive 6 days a week that I train and has been a huge help on giving me the correct form on heavy lifts. I couldnt be happier with my experience training with Jason and would suggest that anyone looking to improve their physique should talk about training with Jason.
I love this gym! It’s always clean, friendly...they have great smoothies and even better personal trainers!
I am a complete commitment phob, no really I only have room for one commitment and thats my husband.... Until I joined Retro. Ive been going for almost two years. The trainers are awesome, Andrew, Ryan, Jason, and Beast Mode Jessica. I had never powerlifted before joining. Now it all about gains. Best gym for female lifter, ladies you are not alone. Come check Retro out.
I have never liked going to the gym. Retro fitness of Manassas helped me find an addiction to fitness and health. The staff is phenomenal, especially the trainers. They have helped me reach many goals with all their positivity.
Similar to others, my experience during my 2.5 year membership was good. Only big exception is when I went to cancel my membership in-person before moving out of state, they never entered into the system correctly! And it is impossible to get ahold of management to resolve. 3 months later, myself and my son (who was on my family plan and was a minor) are being contacted by collections! And I still can’t get ahold of management to resolve, despite leaving a dozen messages. Strongly suggest that when you cancel, demand it in writing and stating paid-in-full. Do not take the teenagers word for it working behind the front desk. If they need their manager to do this, good luck – she is MIA.
Pretty happy with the facility overall. One issue I have, though, is the poor maintenance of the TVs on the cardio machines. Many of the TVs are broken and certain channels that were previously available no longer work.
Been going there for close to 4 months now ...Amazing trainers and very nice place ....
Amazing place with a great team always ready to assist and a hardworking environment,if you need results,this is the place to be.
I am member of the retro n best gym for a daily workout I enjoy my time with my workout the staff is awesome here.great job guys
Retro fitness is awesome and the personal trainers work with you to give you a workout that is just perfect for your needs.
This is one of the best gyms in Northern Virginia. The Staff is very friendly and always willing to lend a hand if needed. The Powerlifters put in a request to have a Monolift and the Owners were more than happy to purchase one. Retro also sponsors a few of its members in various weight lifting tournaments. I would highly recommend this gym!
Great gym, with awesome trainers! Workout classes are challenging and fun.
Ive been a member of retro for about 5 years and my bf has been a member for almost 6. For the most part weve both really enjoyed retro as our gym, the staff has always been friendly and helpful as well as the members. However, yesterday while training, my bf was told not to slam a weight by a trainer who recently became employed by retro. During their interaction, the trainer got in my bfs face and threatened to punch him, stating that hes hood....my bf being the bigger person walked away and attempted to discuss the matter with the manager, Sara, who did nothing but tell him it was word against word. Not once did she attempt to look at the cameras. For this reason we will be looking for a different gym to call ours... all because one of your employees want to be ignorant...way to treat your long time members!
Great gym, great trainers and workers. Love the atmosphere there
A GYM LIKE ENVIRONMENT. PLENTY OF FREE WEIGHTS TO MUSCLE UP.
A decent gym but dishonest people sale admin people. Do not believe anything the sales people tell you! Certainly get everything in writing and anything verbally stated make a written addendum to your contract.Make sure they sign it and paramount make sure him or her gives their name clearly printed on any addendum They will screw you if they can. I have spent more than two hours trying to cancel my membership after I had it canceled in writing. Do not just sign it and I allow them to fill it out because they will screw you. I was warned and i headed the warning!I didnt fall for that one but I still have problems. .