The best car buying experience I’ve had. They treated me as family throughout the whole experience. My needs and wants in a vehicle were definitely met. I was searching for a car that I’ve always wanted in a Chevy Malibu and they ensured me it was available and for a price that fit within my budget. Also providing me insight about extended insurance for my vehicle that eased concerns anyone would have about a pre-owned vehicle. I will definitely be visiting again the next time I am in search of a vehicle they have made a customer for life.
I have absolutely no complaints about this dealership!Victor was very upfront, honest, and extremely professional. He went above and beyond to make us a phenomenal deal. I am very pleased with my purchase!The dealer even went as far as hiring a food truck to provide free food for all employees and customers in the building.
I was very pleased with their service! Great hospitality! They took care of my family and Is needs. They worked with us with our trade ins and remaining price was well within our budget for the vehicle we were looking at. Very professional throughout the entire process!
Please read. I rarely if ever have had a good car buying experience. Ive only visited large dealerships also. Internally I was skeptical as we drove up, once we got there and met the people I knew immediately that they were trustworthy, reliable, and the vehicle that we looked at was in impeccable condition. Far better than I had anticipated. I had the opportunity to listen to them work with other customers who had small issues here there and without question they handled everyone of them Immediately and went far beyond what any dealer would do to make people happy. Please give your business to this company. You can ask them for my number if you want a live reference. A+++++
They led me on about a truck that had already been sold. So when I drove out here they tried to sell me a different one. Very dishonest and overall a selection of beat vehicles.
Was the best car experience ever they got me in my dream car the process was quick and easy and they work with you
Sydney and Alicia are the best. They made us feel comfortable from the moment we walked in. And we are absolutely in love with our Infiniti. The ladies have been truly accommodating every step of the way 10/10 I would definitely recommend!!
Terrible! I do not recommend buying a car from them EVER! I’m 17 years old, an expecting mother and I was so excited to buy my first car came to this place and they sold me a car with So many issues and then tried to act like they weren’t aware of the issues. My dashboard was fine when I bought it but a couple days later everything on the dashboard was lit up! The car started driving terribly and had a mildew smell, not to mention the car had been in a flood but that was not reported on the CARFAX report. Under the car was proof it had been in a flood and in other places because it was so much rust under the car. My car was never going to past inspection, on top of that it was misfiring and I was very upset I waisted money on an unreliable car. If I could rate 0 stars I would this place should be shut down the way they do business is terrible and unprofessional. That car should’ve never been place on that lot to begin with. If I were you I’d save your time and money and NOT go here!
I purchased a very clean 09 Platinum Cadillac DTS, I must say that the staff was very helpful. I enjoyed Alicia and Sydney, and it was a pleasure of doing business with them. They go above and beyond to help you in every way possible. No complaints here
My experience doing business with Diamond Automobile was an excellent and amazing experience I was well taken care of also my family. They are customer friendly 100%, customer service is out of this world. As for Financial aspect it was to be expected, just ask about any or everything and they have your solution 👍It was a pleasure meeting and doing business with the company thumbs up 👍 guys ❤️.Your name says it all “ Like Diamonds “
It has been an absolute DELIGHT working with Sydney, Sue and the Diamond Auto Exchange team. I purchased a 2012 Nissan Maxima in late March and could not be happier! The price point was outstanding, the customer service is top notch and I genuinely enjoy walking into their dealership. There are so many negative stigmas surrounding car salespeople, but rest assured the staff at Diamond Auto is down to earth and a joy to be around.Be honest with yourself and realize you are purchasing a USED vehicle; there may be minor issues that you discover (I am very Type A and pointed out a ton of minor things). Sydney did not hesitate taking my concerns into consideration and working with the team in the shop to get everything addressed. The entire process is so painless with this dealership. Communication is HUGE in this business and they far exceed any expectations you might have. I have enjoyed my experience so much I took my wife to the dealership one day just to meet everyone who made this process so enjoyable.Thank you Sydney, Sue, Wais and team!!!
Absolutely horrible business ethic. Bought a car through the dealership and while in route to pick up the car they backed out of our deal claiming they didnt price the car correct after accepting my offer and agreeing to the deal we worked out. Im an out of state buyer and driving to the dealership from out of state for their mistake for them not to honor their agreement shows that their word has no value. Please avoid this dealership and avoid the headache.
If I could leave no stars I would talk about shady dishonest B- lot slimy used car sales people. But what can you expect they run their business out of an old restaurant, I have contacted the Better Business Bureau attorney general and the DMV of Virginia. I’m pretty sure the state will take a look into their policies procedures paperwork mileage report on cars and unfair business practices.
Hate to have to redo my review because everything at first was a very nice and welcoming experience. But once all the problems started with my car no one wants to return my calls or give me any information on how I can get my vehicle fixed. I’ve had to replace the CV axle, outer ball joints, my check engine light is on, and it’s a valve cover leak somewhere and no one wants to return my phone calls I’ve called multiple times to no avail.
Let me just start off by saying I would recommend this dealership to anyone who is looking to purchase a car. They will go above and beyond to make sure there customers are happy with their purchase. They really help me and my family out a lot on our purchase.
The Best dealer in the East Coast. Service Provided By Manager Sydney was amazing. LOVE IT. Extremely Friendly Staff. Excellent Service 5 Stars.
My experience at Damond Automobiles was simply exceptional from the start to finish. The sales rep Sidney went above and beyond in making sure I purchased the truck of my dream by offering all kinds of options. I would definitely recommend this Auto dealer to all my friends and family looking for clean and reasonable automobiles. Thank you so much Diamond Automobile for your service!
I recently purchased a 2010 Mercedes C300 from the dealer. They provided great service and care. I worked primarily with Sue and she was simply outstanding. I had a minor mechanical issue and she worked effortlessly to ensure that I was taken care of. If you need a car, Diamond Automobile Exchange is your best bet!
Thank you, Sydney and Diamond Automobile Exchange! My recent high school graduate bought her first car from these folks, and they treated her with respect and as they would an older adult customer, and set a high bar for her that I think other car dealerships will have a hard time reaching in the future. It was truly one of the best that I have ever had at a car dealership!
I had the best experience ever at Diamond Auto. The staff was very professional and nice. I am very please with the service and my new car.
Sydney and the entire staff was amazing. They are very helpful and accommodating with finding you the right car and right deal. This is my first time buying a car and a had an outstanding experience. I plan to go back and recommend friends.
Dealership had a variety of vehicles to choose from. Prices were very reasonable and financing was available if necessary. I loved the customer service and even more so, I love my new car. Thank you for your patience and for staying after hours to assist me in my purchase.
My Experience at Diamond Automobile Exchange has been A pleasant experience,Sydney has gone above and Beyond to make sure that everything for me even helping me choose the car of my Dreams was nothing but a painless Process Even to helping me Get approved!! Everyone at the dealership is very Friendly and family Oriented, The best place to Car shop is Definitely with Diamond Automotive I give them 5 stars ‼️
This is a great place to get a car from, they are very very very understanding, and willing to help you with anything, Ms Sydney and Ms Sue were very helpful and they made sure they worked around my schedule so everything could go smooth, and they are very very nice and genuine people, I truly loved them. Diamond automobile exchange, you all are great!! Thank you soooo much for helping me find a car that was affordable and reliable!! You guys rock!!
The staff took great care of me! The salesman was very courteous and they answered all of my questions and took care of all of my concerns before I left with my new car. I definitely recommend Diamond Auto Exchange for anyone looking for a good used car at a good price.
Bought myself a very nice 2012 Nissan Pathfinder from them and its running beautifully and they where very pleasant people and very kind. I do recommend them for a next car purchase
No one was wearing a mask and the woman walked up to me. When I stepped back to ensure social distancing she actually chuckled. I’ll never go to this business again. Terrible. Edit responding to shop owner below: I had an appointment at 11:30 today and drove 50 minutes from Washington DC to have work done there only to have to turn around. It is a crime to approach a client without a mask on. Covid is deadly and you should take it more seriously. You dont even know if I or someone in my family is immunosuppressed which is the case with me. Its not about my feelings its about literal life and death.
Words can’t explain how happy I was getting my vehicle from diamond they are excellent and Sydney is the best she was very helpful and informative to the information that I needed and since I drove off she has still be very responsive to my message on all questions I had Diamond is definitely a must go see them u won’t be disappointed
Horrible. I was buying a car and they lied in the advertisement stating the car was fine. The whole door was damaged. Upfront I gave $1500 to take the car off the market and pay the rest when the car was fixed. They switched to three representatives and constantly told me the car was being fixed but never did after 30 minutes. The owner didnt even try to work with me for another car and then find out the other vehicle couldnt pass inspection as well. I waited more than 30 days. I tell the owner I want my money when I returned after the 30 days. He began to talk crazy, so I told him I will be there the next morning. He becomes scared and call the police. Mind you I been waiting for my money since 11 when the shop is to open. The owner still has not arrived while the police and I are hear waiting. The cars in the lot never get sold but moved around. Do not waste your time! It is a big run around and seems like a scam! Unprofessional! By the way I have been driving an hour to get to this location from maryland! My fourth time coming down here! Do not trust these people!
I recently purchased a BMW X3 from Diamond. They were very helpful, courteous, and professional. I would definitely recommend my family and friends to use their services and I will be purchasing my next car from here!
I had the best experience in buying my vehicle at Diamond Automobile Exchange, that I haven’t received in a long time and Sydney was absolutely amazing all the way through. Thank you!
Highly responsive cyber team. Some of the most competitive prices in the industry. Might still go back and buy from them. Great selection of quality vehicles
I am very happy with this dealership, they have excellent cars and friendly staff so far, my experience with buying my car has been simply amazing. thanks a lot you guys! keep it up.
Very friendly and professional. They were very fair when negotiating a deal and honest in their representation of the vehicle I purchased. I would absolutely recommend using them for your automotive needs
They Are The Best, Sydeny Turner is Great, Thanks again
Terrible company, they will sell you cars they know are junk and charge top dollar for them. Stay away and find a more reputable dealership if you are looking for a car
This place was the worst. They lied about everything
Well me and my fiance were looking for a car that was affordable and easy on the eyes!!!! As soon as we walked in we were greeted by Brandon. He was AMAZING! !! His customer service skills top everyone we have spoken to or attempted to do business with. Got a great newer vehicle for a great price!!! We are so happy with the end result and will tell anyone and everyone to come to wheel deal!!!!!
Najib provided me with the best customer service. he is honest and is very considerate and patient with customers. I got the car of my dreams with the cheapest price in the Mannasse area. They are very welcoming and will work his hardest to get you the best deal possible. On a scale from 1-10, I give them a 20. the best car experience ever. I left feeling like I was apart of Diamond automobile exchange Family.
First time car buyer here!!! What a great experience. Brandon and his team were fantastic. They helped me out in so many different ways. They are full of fun and very knowledgeable. Their experience and confidence really helped keep my nerves down to a minimum. Drove off with exactly what i wanted!!! Highly recommend these guys.
Brandon at The Wheel Deal Auto was amazing! We found ourselves in a bind when we unexpectedly found that my daughters vehicle was having problems we could not fix only a week before she left for college. We began looking for vehicles for her on a tight budget and came across Brandon at the Wheel Deal Auto! He was honest and fair and worked with us to get my daughter in the car she was interested in at a cost she could afford. He went above and beyond to be sure the vehicle would be safe, reliable and ready to go before she left. I couldnt have asked for a better car buying experience and I wold recommend the Wheel Deal Automotive to anyone looking for their next car!
I loved my experience at the wheel deal auto. Excellent customer service and clean and affordable cars. Brandon went above and beyond to help me get in a wonderful car. I learned a lot from him, not only about the car but financing and credit in general. Thanks for all of your help. Excellent cars and excellent service. I love my car.
I was looking to purchase a used car. My employer suggested Diamond Automobile Exchange. I never even heard of this car company. I decided to look on their website and browsed thru their inventory. I was shocked at how affordable their prices were.. I called them and spoke with Sydney. Sydney was so pleasant on the phone, was very informative and just plain friendly. What I admired about her was she wasn’t pushy and was ready to help me with purchasing a used car...that prompt me to go visit them. Well, I am sooo happy I did. They have a great selection of cars at a great price... I mean a great price!!! Sydney and the owners wife Sue told me that their company is built on trust and integrity and not about scamming or trying to get over on people. They want to see their customers happy and not being taken advantage of. With all that being said I decided to buy my used car there. I am so happy I did 🙂 they made me feel like a person and not a dollar sign. I purchased a 2010 Nissan Murano LS and I love it!!! So if your looking for a place to buy used cars go to Diamond Auto Exchange because their built on trust and integrity. I am recommending all my family and friends there. Just go and purchase your vehicle from them because they are not like all of your other dealerships/car companies. They are built on TRUST AND INTEGRITY
Bought a Cadillac srx4 from them last week got it as soon as they got it so minor things needed to be taken care of Sydney along with Sue have been great with trying to handle everything for me ... so al in all my experience had been great
Friendly and very helpful service! Made the car buying experience easy and less intimidating.
Easy transaction! Cost was as advertised. Dealership was very easy to work with!!
I ultimately purchased my 2012 Nissan Murano from here and could not be happier. Alot of people have a bad taste in their mouth about car dealerships especially used ones and I was no exception. I had chosen a different vehicle at first and it had some issues which I notified Sue right away and she took it from there. I had two options in the end. I could have the vehicle fixed (I wasnt sure I wanted to go that road and possibly have more issues) or I could look at some other cars they had that were out of my price range but because of the issue I had with my original purchase they would work with me. I choose a diff car and they took care of everything. I was prepared to have to fight with them because I knew I bought a used car but they never gave me the chance to need to fight with anyone and that really surprised me and made me remember that there are still honest and fair people in the business. Sue took care of everything until I was happy and satisfied with my purchase in the end.
I bought 2004 Toyota Rav4 from this dealer. I had to book a flight from Atlanta, GA to get there and Sales person was kind enough to pick me up from the Airport. I am very pleased with the car and service provided at this dealership. Definitely recommend it for every one who is looking for a good deal and great service!
Everyone that I spoke to at The Wheel Deal Auto was very personable, knowledgeable, and helpful. I filled out the application online over the weekend. Called them on Monday morning and they had me approved and in a vehicle by that afternoon. They made the experience easy and fun. I would recommend them to anyone. They are upfront and honest.
Man all I can say is that the service is top notch, Sydney and Sue are amazing at what they did for me I am truly grateful for their assistance to me and getting a very good deal on a vehicle that I absolutely love👍👍👍👍👍👍
Brandon was so helpful. Got back to our inquiry ASAP and was always available to answer our endless questions. He made the car buying process as easy as possible for a first time car buyer like myself. Got an awesome deal on an even more awesome car!
This was such a great experience!!! Did not feel pressured at all!! They took time to make sure we were happy with the car we wanted. Even stayed late to make sure we had a chance to drive the car. Made us feel like family. Would definitely recommend to anyone.
Best experience!! They were able to get my husband and myself into vehicles that we wanted. No pressure to buy and was straight forward with us from the get go. I would recommend them to everybody and will be going back to purchase my daughter a vehicle. Thank you for all you did and look forward to coming back again.
Staff was very friendly and down to earth. Brandon worked hard to get my son in a car. I have been to plenty of dealerships and have never had someone work as hard to get me in a vehicle. The cars are newer models and descent prices.
This is the same company as before with a different name. I bought a car from the previous dealership and it was very interesting. The process was easy and I have not had any major issues but my front finder is falling off and they screwed me over on my warranty. Since they went out of business it voided my warranty therefore I did not get one. They are very sneaky and I would not recommend working with them.
The most amazing experience ever. They are very honest and helpful. I walked in explained my situation and walk out approved. The process was quick, easy and fun. Must say they will be where I buy my next vehicle.
They are the best!!! They make you feel at home very caring and helping.. Brandon and Rachel wont let you leave until they give you the best.. They stand on their word and communication is key!! I recommend this dealer to everyone, most dealers talk crap but they get the job done and neatless to say they also have a lot full of sweet vehicles😍😍😍👍👍👍
We had a great experience buying our car. Brandon made so easy for us. It was a great environment. As nervous as I was, he put me at ease. I know we will always go back.
One of the worst places Ive ever been. Even though I was desperate for a car I did agree to purchase something that would not have been sold to me any where else in the condition it was in. That tells you a lot about the place. Everyone else may have had a different experience but mine was really bad. Because of me needing a car so bad I did choose the first one that caught my eye and that was bad on my end but for a car lot to sell me a car that literally needed work done is beyond me. Not even after a month of having the car my car has been making a really loud screeching noise every time I turn my wheel. Something that clearly has been going on within the car for a while that they did not mention to me. They did not do an oil change on the vehicle or put new tires on. I had to do all of that. If I could go back in time I would Have left that car there. This is one place I will never purchase a car from ever again and I will not recommend this place to anyone I know. Only reason I gave it a one star is because I had to. It doesnt even deserve that
This location been in business since 2011 same service department and I had fixed of 6-7 cars here not to mention I bought a car here also. They are currently under new professional management and I like the new aproach better and very recomend to visit this dealership or service department!
Great place to buy a first time car!! The people there have great customer service, they’re very understanding and have amazing deals. Also love that it is a family business!!
I can not say enough about this dealer. Rachel was most excellent very responsive and knowledgeable. She knew the product. I enjoyed buying there. Brandon made it worth the drive up from Richmond.
2nd time buyer!!!! If your looking for a reliable car and also not feel like your being pressured for anything, then Definitely make your way to the wheel deal car dealerships. The staff there is absolutely wonderful. I didnt walking out of there confused about a thing. The building makes you feel right at home. I would recommend them to everyone. Satisfied Customer once again. Love my suv. Thanks again!
Great place to do business. They spent the time to ensure we got the best deal around. Would recommend.
DO NOT BE FOOLED. THIS IS A DIFFERENT DEALERSHIP UNDER DIFFERENT OWNERSHIP THAN PRIOR. Somehow, they were able to inherit the last dealerships positive Google reviews.We made the two-hour drive to check out a Prius V and when we arrived, the person we were meant to meet was not there. No one was even in the office so we had to call back. Another guy was kind enough to help, but the Prius V showed every maintenance and service warning light. As soon as we started moving, the brakes were misaligned and noticeable scraping and slowing the vehicle at all times. There were broken pieces inside the car. None of this was disclosed in the listing or the conversation we had earlier in the day.They then tried to tell me that the warning lights were all on because it had been sitting for a long time when it was clearly showing a hybrid system battery error. He tried to tell me it was the small replaceable battery in spite of the code reader that I saw with my own eyes.Although he was very friendly, if you value honesty, reliability, and upfront-ness in a car dealership, go elsewhere.
WE had a wonderful experience with wheel deal auto they were very experienced with selling US a Suv. They were patient, kind, and funny. What do WE mean by funny? Their ENVIRONMENT OF THERE BUSSINESS MADE ME FEEL LIKE THEY REALLY CARED.WE ARE HAPPY CUSTOMERS.
This place is AWESOME! I have been searching for a suv for almost a year, I was denied every where I went. When I came in to wheel deal I told them the vehicle I wanted and they made it happen! I felt right at home as soon as I walked in they are very friendly and honest! Racheal and Brandon thank you guys so much I LOVE MY SUV!!!
Harold was great and got me the exact car i wanted it was kid friendly and they were super nice will be the only car dealership i will be willing to deal with from this point forward they had great customer service
I had a great experience ! Im a first time buyer and Brandon was really up front he has awsome affordable inventory. Ill recommend this dealership you wont leave dissapointed.
Terrible salesman, just from my experience with him over Facebook marketplace. He’s selling a Jeep there way above market so I asked...do you hold the title ?are you flipping this vehicle or are you an owner who has been driving it?is it currently drivable ?does it have a current registration ?are you willing to let me take it to my mechanic ?have you given me a full disclosure?his Response was... and I quote...“oh give me a break you can bring your mechanic to check the car im a dealer and have ckean title and have afresh VA inspection you can test drive it”I had $8000, which is what he was asking.But I won’t even consider going any further till they get a proper salesman.
Thieves! Liars!
Great experience rachel is amazing did everything she could to make things as easy as possible to help me! Great car buying experience would def sent family and friends to her for a car!!! Also brandon was excellent making sure i got the best deal and made everything so easy!!! Go to thewheeldeal for your used car purchases!!
Friendly and affordable. Best used car buying experience Ive ever had.
These guys helped me our so much. Everything that I asked for I got it. I really truly recommend them, if your looking for a ride..
You just wont be able to find a better place to get a car that will match the customer service and dedication that The Wheel Deal Auto brings to the table
Brandon and his coworker were very nice people, and will fit your budget, and were very nice.I would send anybody up here to deal with Brandon,hes a very special salesman
Great buying experience from the manager who did her best in selling me a vehicle but bad experience in trying to get my vehicle fixed.
Great cars, great people, fair pricing.
No longer there but the owner was great to work with