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D.B.s Service
902 Atlas Ave, Madison, WI 53714, United States
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D.B.s Service

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Le
Review №1

Excellent service! They take care of a fleet of 9 cars for us. Couldnt be happier with the work!

Da
Review №2

Have taken my vehicle here twice this year...oil changes...engine mount...and a new side mirror...Josh at the service desk is a pleasure to work with and get quotes for the work youd like done now or even a future project of which Im thinking about some performance upgrades. They are so up front and honest that it has given me the courage needed to go ahead with this work as I know they will stand behind it. The mechanic they have does absolutely terrific work to boot. Cant beat it. Highly recommended!

Da
Review №3

Great customer service and a delicious cup o Jo…

Ke
Review №4

Great quality service I can trust. They take care of the problem, the service and your car.

Ma
Review №5

Wonderful improvements lately--the place is really looking nice and now has more convenience store items. Chris is terrific. Keep up the great work!

Je
Review №6

Very nice place!

We
Review №7

Kris and Amy are always helpful anytime I go there.

Ja
Review №8

We decided to make a change in our mechanic after years at the shop. These guys are honest, reliable, competitively priced and most importantly for my business... FAST with quality results. They not only handle my fleet of vehicles but also my personal vehicles as well. HIGHLY recommend DBs!!

Ap
Review №9

I have brought my personal and business vehicles to DBs for a variety of things. I never feel like Im being over sold. They make everything easy and I leave trusting the work they provide. Will definitely return when needed!

Jo
Review №10

Great honest service. I’ve always had enjoyable experiences especially when I’m usually freaked out because my car has broken down. It helps they have good donuts and beer too 👍 highly recommend taking your vehicle here

Ro
Review №11

I have had my vehicles serviced here for well over 5 years, as well as utilizing the Budget Truck Rentals they provide. Very friendly service all around. Techs are honest and do quality work, well exceeding what I have experienced at the dealerships as well as other locations.

Av
Review №12

They got the job done but will overcharge you. 4 hours of labor for two tires and an oil change is a ripoff. Guy at the desk is not a people person and the convenience store staff is rude. Didnt feel welcome, didnt feel like they were looking out for their customers either. Theres several other 5 start auto repai shops within a 1/4 mile so I would recommend you take your business there.

Gu
Review №13

I went in to get a quote. Dave was nice and efficient but first I had to talk to Dick, at the front desk, who was unhelpful. I asked Dick what it would cost to replace the power steering pump and he told me well maybe thats not what the problem is, maybe that will be something else. I said lets go on the premise that I need a new power steering pump, how much would it cost to put in a power steering pump and his reply was I dont do quotes. I am retiredSo Dave shows up and gives me quote. I asked Dave, since I could not see any mechanics in the garage, how many mechanics do you have? and Dick chimed in how many mechanics do you need?(Since its Monday morning, and they cant get me in to do the power steering pump until Thursday, my answer would be they dont have enough mechanics.)When I told Dick that he I needed to work on his customer service skills, he said You walked in here with a chip on your shoulder, admit it. No, Im not coming back on Thursday, even if Dave is possibly a good mechanic.

Gr
Review №14

I started bringing my cars to DBs in 2005 and continue to do so 13 years later. This is a great family owned operation. They do excellent work They are extremely honest and fair.

St
Review №15

DBs always does their utmost to make sure you and your care are taken care of. Over the last few years, they have consistently provided excellent customer service and they are stellar at standing behind their work. I would highly recommend them to anyone.

Do
Review №16

The staff are DBs is exceptional, great people to work with and very knowledgeable!!! I wont take my vehicles anywhere else!!! They do amazing work and wont work on anything without talking with you first

Da
Review №17

2 months ago I went in to have my wheel baring replaced and an oil change, went smooth as a bell. I put on about 1500 miles since this with a vacation in between so I was out of the country for two weeks as well without driving my car. When I got back my car ran fine for awhile but then one morning on my way home my car died and wouldnt turn back on, I coasted into a parking lot and walked home. Come to find out the oil plug vanished and my oil drained out on my way home.. I thought my engine was seized and I was screwed. I replaced the plug and filled it with new oil. Still no luck. So I tinkered with it trying to manually torque the crankshaft to build up oil pressure, still no luck. Things were looking pretty bad so I called DBs and asked for some help. Terry came with a tow truck expecting to take it back to the shop but low an behold he got it to start!!!!! Turns out I flooded the engine trying to get it to start. He helped with that and gave me some other advice with my car and left free of charge.Thank you Tad an Terry! For standing behind youre service work. I will be returning to you guys in the future.

Do
Review №18

Super friendly. Very knowledgeable. Bill has great customer service skills.

T
Review №19

Great place and great service. Yes they may not be super friendly at all times. Never a bad experience for me. but wrenching on cars all day is hard frustrating work.

An
Review №20

I think this place is fantastic cuz it get the job done and get it done right

Da
Review №21

Great spot to get your gas, some snacks and car repaired!

ma
Review №22

They kept my car for four days after i specifically told them the problem from the start only to call me and tell me they dont want to work on the problem I described and to take it to someone else. This is because they dont want to tap a hole where a bolt broke off on a thermostat. was told they dont work on cars someone else worked on. What a joke. What car hasnt been worked on by someone else. Leary of a shop that isnt capable of taping a stripped out bolt hole and would instead send the repair elsewhere. Again i told them from the start another tech replaced the thermostat and it was leaking and that a bolt had broken and was probably stripped and causing the leak.

Ch
Review №23

The owner and his henchmen are terrible humans. Im actually writing a review from 4 years ago because they continually erase previous reviews. My experience was bad enough that I make sure to check back and write reviews even after my old ones have been erased to inform consumers to avoid this place. They are rude, demeaning, and generally shady characters to deal with. Avoid at all costs.

Ja
Review №24

This place represents Budget Truck Rentals. However, they refuse to help any customer that is in any type of situation. My wife and I moved to the Madison area, and after already having many issues with Budget, DB 66 did not help Budgets cause in trying to be a company worthy of any customers.We called DB at 7am on January 2nd (they were closed the 1st, and we could not leave any messages directly with the store), and asked if we could have an extra 20 mins to drop the truck off because of my mother-in-law having had a car accident, she had my wifes car, and my car is a manual, and my wife doesnt know how to drive a manual. The lady I spoke with was very terse, and said she was alone at the shop, yet after explaining my situation, put me on hold to check with someone about it. We quickly changed our pre-made plans to accommodate DB saying Have the truck here at 8am, or else.We arrived at Budget at 7:55am, and we walked in and was promptly told by the lady that the Budget rep wasnt here yet. We then waited TWENTY-FIVE MINUTES until the Budget rep even showed up!!! The gentleman representative for Budget at the DB 66 location was very hostile with me, even at one point exclaiming Do you want to argue?!. He then told me they do NOT represent Budget, nor do they have any power regarding costs from Budget.There is only ONE reason Im giving this business 2 stars, and thats because we filled up the truck the night before, and when we got there, the needle was not pointing at the F on the gas gauge. We only had $5 on us, and we put it in the truck, and we were still short by 1/3 of a gallon ($1.10 at the pump). They did not charge us the fee for returning the truck without fuel. However, it took my wife (whom I consider the Mountain Lion to my Kitten attitude with customer service people) getting irate with him to get him to not charge us anything and check out.I will *never* use Budget again, and its 80% because of the treatment that I received at DB 66. I am also going to be turning these poor reviews over to Budget directly. @Mitch - you drive around a BMW 5-series... you are rich, and only get respect because you spend way too much money at a place that treats normal people like theyre scum. Not to mention, any Budget prices you got were not from DB 66, they were from Budget, as the representative there said they do not control any of the costs, nor do they represent Budget.

An
Review №25

Witnessed older gentleman ask them for jack or if they could change his tire for him They refused to help him and the lady in Gas station Krissy Went off on him. So I stepped in and changed it for free, I work for Local tow company and will not be bringing cars here again!

Ro
Review №26

My car broke down when I was out of town and I was lucky enough to be near DBs. They were able to get a new alternator delivered and had me back on the road in less than an hour.

Se
Review №27

Knowledgeable techs DOT service availability

Sc
Review №28

The owner and mechanics got me going back on the road and payed very little money

Ma
Review №29

Budget guy had very dated info was thorough but misinformed on much

De
Review №30

The technician was rude and irritated. Pricing was fair.

Sa
Review №31

I only get gas here but the staff is friendly.

Information
3 Photos
31 Comments
4 Rating
  • Address:902 Atlas Ave, Madison, WI 53714, United States
  • Site:http://dbsservicecenter.com/
  • Phone:+1 608-222-9422
Categories
  • Auto repair shop
  • Brake shop
  • Car service
  • Tire shop
  • Wheel alignment service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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