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Integrity Services Heating and Cooling
102 Commerce Cir A, Madison, AL 35758, United States
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Integrity Services Heating and Cooling

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at
Review №1

Always on time. Communicates when technicians leave for your home by phone call and text. Attentive to any questions you may have about your system and tells you what was done during the service. They contacted me to set up my routine maintenance under contract instead of me contacting them. Zero cost.

su
Review №2

Have used Integrity for several years and their name says it all. Wonderful each time! Highly recommend

Vi
Review №3

Bill came out and helped me make sense of my thermostat. I was frustrated with it after trying several times myself to resolve an issue. He set it back on track quickly and painlessly. Thanks yall!

Ri
Review №4

I was called by Integrity Services to schedule the required maintenance services on our AC system. They were able to schedule a service call for today. The technician, Ben, was prompt, knowledgeable and professional. He quickly assessed the unit and performed the necessary maintenance in a timely manner. Ben was extremely professional and explained everything he found along the way. Thank you for continuing to give great service. I also want to commend him for following COVID 19 guidelines by wearing a mask and maintaining the prescribed social distancing protocol. Ben was the ultimate professional. Thank you!!

Dr
Review №5

We made the decision to go with Integrity based on the ratings and number of rating on Google. They did not disappoint in the least. Every person we came in contact with was professional and did exactly what they said they would do. Can’t ask for any more than that.

Wi
Review №6

Great job and professional advisor. Greg and Kyle answered all my questions and very friendly and knowledgeable

Dr
Review №7

Did my research before I called Integrity; therefore, I knew that I was working with a company that cares about their customer. The technicians were respectful, prompt, did an excellent job despite the working condition. The initial consultation took place in my home, which was convenient, and they explained everything to me and offer alternatives. The final decision was mine, and I did it with no pressure. Additionally, I also received a military discount and was very appreciative.

We
Review №8

We were very pleased with the work Bill did. He is very knowledgeable and personable. We appreciated the phone call and text to let us know he was on his way.

Ri
Review №9

Absolutely less than professional services and customer relations. Staff was less than helpful and technician in the office demonstrated very little motivation in providing assistance. Nothing like our past experience with this company. I will be looking for an alternative to help with my future HVAC service requirements.

Ch
Review №10

Ben performed maintenance on my HVACHe is very professional, knowledgeable, thorough… all of which is important. What made my experience even more pleasant is how genuinely friendly and polite he is.

Em
Review №11

We are very pleased with the service we received from Integrity Services, especially the support from technicians Bill and Ben, and the sales support from Greg. Our aged HVAC unit recently kicked the bucket, but Bill and Ben helped nurse it along and diagnose drain line issues we were having. Greg provided expert advice on the new unit that we needed and which is serving us well. A+ service!

Ka
Review №12

Josh was my technician. Very pleasant, professional, seemed to be very through. This was my first time using Integrity. Excellent experience. Even the people I dealt with at the office were wonderful.

Gr
Review №13

I would highly recommend Integrity! Our service technician Jason was very helpful, honest, and professional! Rest assured, if we ever have any issues with our HVAC units, we will be calling Integrity! He arrived on time and explained exactly what needed to be done in great detail. Having a basic understanding of HVAC, I had a inclination of what the problem may have been and he confirmed and then explained exactly what needed to be done and the costs associated with the repair.

Mi
Review №14

Very professional and friendly, explained everything he did and what was causing my issues! Definitely recommend!

St
Review №15

Jason was on time and did a great job. Thank you for hooking me back up. It was hot 🔥in here. Thanks again.

Cl
Review №16

Integrity is always helpful and easy to work with. Excellent service .

St
Review №17

Just a great experience with Bill and his apprentice from Integrity today. Very knowledgeable and competent. Flexible. Remained on work sight while I navigated through heavy traffic. I know my HVAC systems are in great hands.

As
Review №18

Prompt respectful. Wonderful in an emergency. Would recommend Integrity hands down over several other companies we tried in past years. Jason is wonderful. Very responsive. Bends over backward to figure out problem.

Am
Review №19

NATHAN was terrific to work with. Professional and clear and worked very quickly to solve our problem. We are up and running so much sooner than expected. I highly recommend Integrity Services.

Ka
Review №20

Service provider was professional, knowledgeable and explained what he was doing, showing videos of potential issues. Would recommend this company to friends and neighbors.

Be
Review №21

The technician (Bill) did an excellent job of replacement of the mini split indoor bower motor.

.
Review №22

Bill was very thorough and explained the tests he was running to determine my AC issue. Once issue identified Integrity sent out another expert to validate Bill’s findings. I thought that was very helpful. Overall good detailed periodic service. Will provide and update once I see the repairs are complete and if everything works as promised I can upgrade to a five star. Initial thoughts are my repairs are going to be very expensive.

Al
Review №23

Duct repairs & additional insulationThese guys did a great job! They were friendly and efficient. They even swept up the little insulation bits before they left.

md
Review №24

Jason showed up on time, explained situation very well, quickly fixed the issue and gave great advice to avoid other future issues. We signed up for a maintenance contract with full confidence that the ongoing service would be the same level of high quality and professional service

Ch
Review №25

I am impressed of technician Josh, very professional and knowledgeable, He keep us updated and explained to us what was need to be repair, the price was very fair compare to others. I highly recommend everyone who need HVAC repair to give them a call.

TO
Review №26

I was charged an excessive amount for replacement of the indoor mini split blower motor. The charge of $550.00 dollars for 1 1/2 hours of work for replacing blower motor. The blower motor was under warranty and none of the 550.00 dollars was for blower motor. The technician did a great job but it is price for his labor is excessive.

ry
Review №27

Bill was a very adept HVAC tech. he was able to find 2 separate issues within an hour and got the AC back on for me. And this was same day that i called for service.

Na
Review №28

Great service! Thank you for fixing my AC problem so quickly! Jason did a great job, was very courteous and professional! Thank you!!!!

Ja
Review №29

Nathan and Josh did a great job on the A/C repair. Had a factory defect from Lennox on a new construction install. Problem was identified and corrected by the team and system properly calibrated after repair. Since Integrity is a Lennox authorized dealer, they are working with me to try and get refund from Lennox. Highly reccomend the Integrity team.

Pe
Review №30

Always excellent service! Also use their maintenance plan for yearly checkups.

Jo
Review №31

Incredibly fast response, with an accurate account of the repair needs with options. I highly recommend Integrity Services and Josh.

Sh
Review №32

Professional techs showed up on time and communicated where the problems were. They fixed the problem shortly and cleaned up after themselves. Cordial, professional and competent. Thank you!

Je
Review №33

As usual, Integrity Services did an excellent job. Josh was here for the HVAC maintenance and he was very through!! Thank you

St
Review №34

This company and their technicians are the best we’ve found for heating and cooling - we use them at home and work!

Ki
Review №35

Identified the problem immediately! Jason is awesome!! I may have annoyed him with all my questions but he was very responsive and helpful!! Thank You Integrity!!

Eu
Review №36

Appears to live up to their implication of Integrity in their service, as well as, punctuality.Thanks.

Li
Review №37

Bill is an excellent technician. He did a great job and explained everything in detail. I recommend Integrity Services.

Ja
Review №38

Setting up the appointment was a breeze. the lady i spoke with (Valerie) was very nice and helpful. the tech, Jason, arrived within about an hour or so of the call and was personable and very knowledgeable. had a messed up contactor which he had on the truck and my a/c was up and going in less than thirty minutes. Thanks, Integrity!!!!

Eu
Review №39

Bill did a great job. Knew what the problem was and recommended a few options to repair or replace the unit. 😊 Thanks

Fr
Review №40

Excellent excellent, excellent! They installed a new HVAC unit and replaced the vents. They have gone above and beyond to make sure all my questions are answered and that I am happy with my unit. Every person I have interacted with has been honest, professional, knowledgeable, courteous, kind, and dependable! Their response time is superior. They have made specific adjustments to fit our individual needs. I highly recommend this company!!!

Je
Review №41

I was worried about our house not heating during this cold snap, but I was just as concerned about paying weekend rates. Integrity has a super low fee for house calls no matter the day, and they got out here quickly and were professional and honest. Definitely will use them again!

Ma
Review №42

Best AC business Ive used in 10 years.

Ri
Review №43

I had Jason come out and fix my Carrier unit. Jason Identified my issue (bad compressor), then we found out the TXV valve was also bad (which likely caused the compressor to break from what I looked up. Jason came out and repaired that as well.All in that, Jason looked up the unit model and got all the parts under a warranty price. He is a pretty straight shooter, explained the concepts in depth and is a great guy all around.

Mi
Review №44

Excellent service. Tech knew what the problem was before they arrived! Very quick

Mi
Review №45

The heater/cooling system on my pool needed repair (new fan motor and condenser). The service technician repaired those items per unit specifications. However, this did not seem to correct the issue. The technician did some additional research and determined that the motor was undersized. At no cost to me, he returned and exchanged the items for the correct ones. The unit has been operating like a champ since then.

Ri
Review №46

Integrity Services have been performing maintenance on our HVAC system for over a year now and I absolutely notice the difference. Everything runs smoother and even with those below freezing days! This time Blue came out to service our systems and he was extremely professional and explained everything he found along the way. Thank you for continuing to give great service!Update: We had Integrity install a new 4 ton unit and they were amazing again. The installation was very fast. I made sure to take a look at their work outside and everything was clean and perfect. They helped us pick the model out as well and they were amazingly knowledgeable and absolutely not pushy at all. Well be sticking with Integrity for all of our HVAC needs!

De
Review №47

Wonderful. Also suggested I could drain pan myself to save some money. Thank you

Al
Review №48

Bill was efficient and courteous. He patiently answered all my questions.

Ma
Review №49

These guys did a great job intalling our new unit in the attic and outside. THe system is runnig great. THanks! Andy Young

Ju
Review №50

Jason did a fantastic job, quickly diagnosing and replacing the faulty part and getting our heat working again. I called Integrity after being told that my system was beyond repair (it is old, for sure), but a less than $100 part fixed the issue for the time being. Extremely thankful for the honest, quality work and advice this company provided. Highly recommend.

Ja
Review №51

They came out promptly, diagnosed them problem and my AC is back on. Thank you for the honest, affordable service. Would definitely recommend.

an
Review №52

The technician was here within 2 hours of my call, same day! They quickly figured out the issue and worked efficiently to get the job done as well as getting me the best price. Would recommend!

Je
Review №53

Excellent and timely service by skilled technician Bill Arnold

Gi
Review №54

Always excellent friendly and professional service.

Sa
Review №55

Blue was the tech on the job for issues with my heating system. He was very professional and was able to find the issue and fix it! He has a great sense of humor and hearing the story of how he got his name is truly funny! Ask him about it, you will truly laugh! Thanks Blue!!!

De
Review №56

The service was awesome! Everything was done in a timely and professional manner. The technician, Jason, was extremely knowledgeable. He did a great job assisting me with choosing the right product for my home. He recommended a product that turned out great for my homes needs and was even able to assist with information on financing options. All around great work!

An
Review №57

Technician did a great job. Informed me of recommended services, but wasnt in anyway pushy. Would highly recommend.

Al
Review №58

Bill, super nice. Straight to work. Wound up more expensive than Id hoped. But Im warm now.

Br
Review №59

Our experience working with Integrity has been excellent from top to bottom. This is the second HVAC unit they have replaced/installed for us and they were dependable, respectful and professional the whole time. Would highly recommend.

De
Review №60

This company lives up to its name! I called Integrity because I had a problem with my HVAC unit. I appreciate how accommodating they are with their hours of operation! Jason was the technician who came to my house. He was prompt and professional! He quickly identified the problem and told me what it would take to fix it. He also informed me about financing options. The next day when he was going to install the part, he called to let me know that he researched it and found out that it was still under warranty and that it would cost less that half of the original quoted price. I have dealt with other companies in the area who were pretty shady, but I have complete faith in Integrity and I will call them again when I need services!

Sh
Review №61

Bob was wonderful. Called to let me know he was on his way. Very kind when he arrived listen to what was going on. He explained to me what was going on and how it worked so I would know for the future. I highly recommend Integrity Services and Bob.

So
Review №62

OMG, absolutely LOVE Integrity! I had a regular maintenance and my technician Keith actually found something wrong with my unit. He took the time to explain what was going on, and what the next steps would be to get it fixed. Keith is a TRUE professional and goes the extra step to make sure he represents the company and truly believes in his profession. Keith got my parts ordered and will be back tomorrow to fix the unit. When the office called me I asked, can I have Keith come back out to fix my unit, Brittany replied with Absolutely. Integrity, totally hired the right guy (Keith), who stands by his work he is friendly and personable. Thanks a TON Integrity and Keith!!!

Br
Review №63

Bill did an excellent job as he was friendly and very knowledgeable.

Ca
Review №64

They were very polite, courteous, and informative !

St
Review №65

My maintenance technician was Keith. He was polite, friendly and professional. He quickly did his job even while I was bombarding him with all sorts of questions.I would request to have Keith come back for my next service as he explained things well and I felt comfortable in his presence.Thank you Keith and Integrity Services.

Ra
Review №66

Excel services and very knowledgeable

Va
Review №67

My thanks to my tech Jason. His certainty and friendliness was very reassuring a real comfort when everything else around you is going wrong. Integrity has the best techs, they never let you down.

Da
Review №68

I was extremely happy with them, I haven’t had my A/C services in over 10 years because it has never had any issues. The outside unit was getting loud so I called at 4:45 and they were at my house by 5:30. The technician spent 2 hours cleaning my inside and outside unit and changed out a bad capacitor for a very good price!!The technician was very knowledgeable and super nice, I will definitely use them again!!!

El
Review №69

Theyve been very friendly and timely.

Te
Review №70

Quality Work and Great, Polite Customer Service. Thank you,

An
Review №71

Services provided my Integrity Services over the years have always been excellent. Bob did an outstanding job today.

Ro
Review №72

Jason with Integrity was great. I called the day of because my return flow duct was leaking. Jason was at my house 2 hours after making the call. He found and fixed the clog and made sure all my drain pipes were glued. Extremely nice and gave some great tips to prevent future issues.

Pa
Review №73

Quick Response; Excellent Service

Ho
Review №74

Great work! Very professional

Da
Review №75

Had new units installed 18 months ago. Integrity did a great job on the installation and continues doing a great job servicing my units. Theyve been prompt and professional at every meeting. Looking forward to many years of great service from them and my HVAC systems.

Ch
Review №76

Very happy with their technician. Trust is hard to get in the HVAC business, but they do a great job. A+ business.

Ku
Review №77

The technician was prompt, courteous, professional and efficient and made sure the system was praying properly before departing. I was very pleased.

B
Review №78

Quick response, knowledgeable explanation of minimal required repair and what to watch for if more should be necessary. Friendly tech answered multiple questions patiently. Recommend and would use again!

LI
Review №79

Absolutely will highly recommend this company. Kind, courteous, prompt. Could not ask for a nicer technician. Bob was excellent, an asset to this company. From the first phone call nothing but nice people. Fixed my ac on Sunday. Fast and courteous. Thanks ....

Am
Review №80

Our AC stopped working. I called and asked to be worked in for a same day appointment. They worked me in and gave me a timeframe to expect a technician. Integrity called to let me know the technician was headed my way sooner than expected, which is good news when your AC is out. Josh showed up, listened to me explain my symptoms, and had my AC repaired and running in less than 20 minutes. You cannot ask for a better experience . Helpful customer service agents on the phone (Amy), timely same day service, skilled technicians, and prompt work. If I need any other repairs or services done, these will be the people I call.

Ha
Review №81

Each office worker, tech, and work crew member that we’ve met were so kind, professional, and accommodating! They are always on time and reliable. I will never use a different HVAC contractor

De
Review №82

Very pleased with service

To
Review №83

Josh was great and very informative. Would highly recommend.

Ca
Review №84

After having bad luck with another local HVAC company, Integrity Services really helped me out with a new system. They have great financing and everyone has been on time and responsive with all aspects of the installation and estimate process.

Ti
Review №85

Technician was very helpful, friendly & courteous & answered all my questions.

Ju
Review №86

Totally happy with my experience with this company from quote to end. Followed through with everything promised, gave a fair quote and honored it. Good communication and follow up.Thank you Brian and Chris.This is an update to my experience with this company. Again, continuing to meet my customer service expectations. From the time my service request was placed the process went smoothly. Josh was the recent technician who came to my house twice, even on a Saturday to check out a wiring issue with my thermostat. He is very knowledgeable, professional and listens to the customer.I have recommended this company to others. Thank you Josh and also to the very nice, efficient dispatch lady Who gets the job done!

Ce
Review №87

Professional, dependable, courteous service

Cl
Review №88

My Technician was informative, candid, and thorough.

Em
Review №89

Pricing was lovely!

Sh
Review №90

The technician was great. Came out to maintain our system and helped us figure out an issue we were having problems with since the temperature dropped.

st
Review №91

These guys were great. Fixed a problem another installer left Me. I would recommend them.

Kr
Review №92

Integrity is on time and provides honest service. We have used this company for several years and highly recommend.

To
Review №93

Jason did an excellent job fixing our AC! It was abundantly clear that he holds the quality of his work to a higher professional standard than most technicians. I will definitely use Integrity services and Jason in the future for my home AC needs!

Ja
Review №94

We are very pleased with everyone at Integrity Services. Ben was kind and informative, also very detailed. I always recommend Integrity Services for heating and cooling services. J. Fitts

Jo
Review №95

Keith was very professional and walked through our heating issues and offered solutions. Had the parts ordered and installed in a timely manner.

Wi
Review №96

My technician bob was very responsive, courteous and knowledgeable and finished the job in a timely manner! Will definitely be using them again.

Ro
Review №97

Service Technician was polite and professional. He fully explained the issues and attended to the problems promptly. I was very satisfied with the work completed and thought the price to be reasonable

Ta
Review №98

I had a new air conditioning unit installed by Tony and Derlus today and it was the best experience I could have asked for! They were quick and efficient and informative. They explained every step they made keeping me informed. They were courteous and respectful of my home and my daughter’s sensitive ears when they were saudering and the fire alarm was going off one of them actually stood and waved a towel so it would stop beeping. They checked every aspect of the unit before they left and made sure I was completely comfortable with the unit. Integrity provides professional service and I would recommend them to any and everyone!

Sa
Review №99

Our repairman Keith did exceptional works and was courteous, professional and helpful. I strongly recommend this company for all of your AC needs.

Ta
Review №100

They came out on a snowy day with hazardous roads and repaired my heater in less than an hour.

Information
72 Photos
100 Comments
4.8 Rating
  • Address:102 Commerce Cir A, Madison, AL 35758, United States
  • Site:http://integrityacservice.com/
  • Phone:+1 256-319-9402
Categories
  • Air conditioning repair service
  • HVAC contractor
  • Air duct cleaning service
  • Heating contractor
  • Insulation contractor
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–8pm
  • Wednesday:8am–8pm
  • Thursday:8am–8pm
  • Friday:8am–8pm
  • Saturday:8am–8pm
  • Sunday:8am–8pm
Offerings
  • Repair services:Yes
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