I have known Brett at Hertz a few years now. He is genuine and truly cares about clients needs . He has had my back everytime I rent. Great rental car company employee, and great guy I now consider a friend. If its in his ability to help you out, he will certainly do so. My go to for car rental needs .

I have been calling since office since a little before 9am to confirm my pick-up for the repair shop with no answer. I had to text the main number and they stated they were calling immediately. I still have not heard anything and I had to change my vehicle drop off time. I do not recommend this location. Im going to call my insurance company and have them switch over to Enterprise.

Your drivers in the big van are unprofessional and horrible drivers. They almost hit me with my 9 month old son and dog in the car because they wanted to be speed racers and couldnt wait 2 seconds for me to turn into my driveway.

I have been coming to this Hertz location for almost a year and I LOVE IT! I was assisted by Bret and he always gives excellent car rental service! I will continue to come to Hertz for all of my car rental needs!!!

We rented and payed for the car in advance. Was told to be here at 12pm today. No one here. No one answering the phone numbers. This is an incredibly disappointing situation. I have a long trip I should already be on. Customer service is a farce. I would weigh your options carefully.

Rented cargo van ( due to rain possibility) to move sons belongings to where he is stationed. Made all travel arrangements for the stay. Was called 23 hours before reservation to be told they could not accommodate.Called corporate office and no help. We can cancel and return funds in 7 to 10 business days is what was told.Trying to find a replacement in less than 24 hours notice...impossibleThanks Hertz.. Be careful

Terrible. Called several times a day for over a week. No one ever answered the phone. The first car I was given had mechanical problems and I had to take it back and get a different o e.

WONDERFUL EXPERIENCE! 5 STARS !!! The location always seems very busy but the customer service IS NOT lacking. I rented through State Farm and Hertz made my process an absolute breeze! Check in and check out took only minutes. Everyone is smiling, friendly and eager to help including maintenance staff. Would definitely return for other rental needs!

Quick and easy... gentleman working there was really friendly and helpful

Hertz Macon Ga is a joke. I only gave it one star because a tenth of a star was not an option and the tenth is only because they were open for business. I made reservations for a vehicle online four days ago. I received a call the day before pickup that all premium vehicles were rented but she would have a full size vehicle available for me. I arrive to pickup vehicle and Hertz agent was assisting two customers and tried to assist me while helping them. Conversation was everywhere. Then it went to a I told you I wouldn’t have a premium vehicle. I said yes but you said you would have a full size so what do you have. She said she the only vehicle she has is a Corolla. Very unprofessional and I would not recommend anyone to do business at this location. I’m waiting to hear from Brett Horton the Branch Manager.

Quick and efficient. A nice rental car company. Definitely recommend them.

I was in and out quickly and had great customer service from the young lady, Fran, at the front desk. They were busy and she did a great job of multitasking and making the rental pickup a pleasure. Thank you!

The definition of RESERVATION-an arrangement whereby something, is booked or reserved for a particular person. Very angry and very bad experience with this certain Hertz in Macon, Ga. Never will I return to rent a car or so call make a RESERVATION in which they say they can not look that far ahead to see who has a reservation which is BULL! I made a reservation a week before because I knew spring break was here. The day came to get my car for a very important trip in which I needed to be at a certain place at a certain time, They called 30 min prior to me getting my so called RESERVED car and said they did not have a car. They didn’t even offer for a car later. I am a small business owner and there is definitely no customer service satisfaction here. I may even write the CEO in Florida about my experience. I would never recommend anyone to this location. No I’m sorry response needed because I definitely will not accept it, there is definitely no excuse for the experience that I had!!!!!!

I will never do business with hertz again. I had a reservation for a car. I was going on a trip. I was supposed to pick up the car at 12 I called before going and was told they didnt have a car for me. So I couldnt take my trip. I was given a confirmation number. I was told they would call me when they get a car. I should have read all the reviews and saved myself the headache.

This is the absolute worst Hertz Ive ever tried to do business with. My insurance booked the rental without a problem and this Hertz and I even set a time for them to pick me up from the collision center. They never picked me up. I called 14 times and never got a response. Therefore, you should never go to this location because youll never get in contact with a customer service representative.

The reviews on here are the truth. Stay away. Staff is irritated prior to dealing with you and does not pick up the phones. They wont accept my Mastercard and visa for a deposit for a rental car that the insurance company is paying for. They told me that in order to rent a car from them I need to go downtown and open up a bank account in a bank that they prefer working with so I can pay a $50 deposit to rent a car. Impossible to work with. Go somewhere else if you can.

I would NEVER recommend renting from Hertz and especially not from this location. I rented in New York and was dropping off in Macon GA. I showed up at this location as instructed to drop my rental off and was greeted by a sign that told me I needed to drive to a location and hour away, which would be a total of 3 hours driving to get back home. The parking lot was filled with angry customers trying to pick up or drop off. Customer service was a joke. I was hung up on, disconnected and out on hold for an hour to be told I needed to drive to Atlanta to drop my rental off. When I told customer service I already waisted enough time there and couldn’t wait another second they put me on hold with roadside assistance for 40 mins to speak to someone who had no idea what was going on. The worst part about this is the office closed on the 30th and I dropped off the 2nd... in three days no one from this office could call and let people know?!? You couldn’t send one manager out to collect drop off keys and deal with angry customers?!?! Hertz NEVER get another penny from me, I’m so disappointed with this company and how they handled the situation.

Great service from Bret. He got me on the road in record time, and with an awesome vehicle. Thank you!!

If I could give them a negative 10, I would! Dont rent through hertz, period!!! We confirmed 2 weeks ago, came to pick up our car and the location was closed. No notice, nothing! Called customer service and they were worthless!! Bottom line, if you have to rent a car, never rent from hertz because you probably wont get your car!!

I never received a call back regarding rental. The next day I called At 830am and was told they had one vehicle. I specifically ask what time vehicle will be ready and was told it was ready now. Get there at 9am and vehicle was not ready. Waited for over an hour. I don’t recommend at all. Corporate office tell customers one thing and local office there is something totally different ... no cars

Waste of time ..... went to pick up my rental they asked for my (unsecured credit card). After the lady couldn’t get it to process she called the manger over. He looked like he wasn’t sure what to do either. I was thinking maybe they need retraining on how to do their job properly.

This is not the best place to rent a vehicle. I was one week into my 20 day rental and started receiving calls multiple times a day telling me my rental was severely overdue. I called the company 4 times and was asked for my name/number but never received a call back. Finally dropped my rental off once my car was done in the shop which ended up being before my 20 days were up. The following week I was charged more money. Called and once again was asked to leave my name/number but I refused because they never call back so I ended up on hold for almost 30mins before someone decided to pick up the phone. I will definitely never recommend or rent from them again.

Have been trying to get in touch with someone from that location to set up a drop off of a vehicle that belonged to Thrifty Rental (I guess they went bankrupt and no one reached out)... no answer no call back etc. Everyone doesnt have an immediate ride in these times... to leave work and ask others to do the same.A call back would have been greatly appreciated as the Macons location phone keeps ringing with no phone tree or voicemail.

Worst car rental company ever and that just kept charging my credit card different amounts until i had to cancel my card and get a new one and dispute all of the charges that they charge with my bank and never can get a hold of anyone at the store.

Made a reservation 3 days out from pickup and they called at the last minute the days before to say hey couldnt honor the reservation, nor could offer a replacement vehicle.Bad business and service. Now my family and I are scrambliing too find a vehicle to fit our belongings for the trip up to the airport.

This place is a joke.I wish I could rate it a zero.A reservation was made by my son who didnt have a major credit card but my mother who was going on the trip had one so the reservation was changed to her name but she was told by a rude worker she couldnt do a same day reservation.She filled a reservation to pickup the van the next day. We arrived about 845 and was told the van was reserved for someone else because she was 45 minutes late.This was addressed by the manager,he didnt understand why we was given the wrong information. They did not tell she had to pickup at 8am.If she knew that she would have.We went down the street to Enterprise and received excellent same day rental, consumer service and 70 plus dollars cheaper deal.Never again

I would suggest you save your money and time. They are unprofessional and there customer service is bad. Enterprise is better

This place is a scam! I dropped my car off at 8:30am only to be charged 9 extra hours! Hertz needs to shut these guys down. Now I am having to deal with the false charges. Do not rent here or drop off here! Buyer be warned.

Was a good experience for me, had all my info ready from my insurance company and the car I asked for.

Why do they take reservations,,,, they dont care to call and cancel reservation if they out of inventory.They dont care to update in their system.Stand in a line for 10 mints and then I was told no car available for me.Rude staffWhy they waste other peoples time,,,, dont know the defination of Reservation...

I was going to rent a car here for the weekend, but Im scared, they have all bad reviews, not good

Had an 8am appointment to pickup a State Farm insured accident rental. Two people ahead of me. No cars were ready. All three cars had to be cleaned and processed. I didnt get my car until 1015. Lady working counter was nice and efficient. They need to let you exactly when the car will ready when you call. Never had it take this long anywhere else.

If I could give zero stars I would. Do yourself a favor and go to enterprise. I had an 8:30 am appointment to pick up a car. It’s been over an hour and I’m still waiting. I asked how much longer. The lady said that they don’t have anymore cars ready and she doesn’t know how much longer it will be! I called three days prior to my appointment to make sure they would have a car ready to be picked up. And they told my yes. If I was going to have a car ready at my scheduled pickup time who have I been waiting over an hour?!

If I could give me negative stars I would. I was given a 2020 Kia Sorrento that was literally disgusting inside. It had sticky places and dead roaches!! I went to put my sunglasses in the sunglasses holder and a dead roach was in there. They are slow and are trying to charge me because there was mud on the car. I tried 3 times during the duration of having this POS and no one would even answer. DO NOT USE THEM!

Brought my dil to return her car to pick up her fixed car, returned after her own car was still not fixed. 1 hr later was told that she had to do a new deposit and they didnt have a suv even though is what she just turned in and it was sitting in the same spot and not touched. Also when the ins co called to extend the rental he forwarded the call and walked out to deal with someone else. Rude service, not willing to help at all, avoids do job that needs to be done.

These girls are on it. Picked up a rental car via accident reservation, totally satisfied from start to finish. It was as simple as 1 2 3. No issues what so ever. Ill definitely be back and sending friends there way also!

The staff here is on par and very friendly and helpful. It is definitely better than 6 months ago. Brett is very nice and courtesy, as well as the new guy Matt and Sister D. I would recommend this location to my friends and family. They should have their own location and I hope that they can get one.

Horrible service!!!! Made me pay for 3 extra days because there wasnt a drop off box that Friday when I took care back! And their closed on Saturday and Sunday! Customer service representatives horrible! Disrespectful! PLEASE GET YOUR RENTAL ELSEWHERE! HORRIBLE!! CUSTOMER SERVICE TAKES 45 MINUTES TO ANSWER!!

This company and its employees are so UNPROFESSIONAL at this location.I have an insurance claim and they are telling me to wait for a return, but every vehicle that is returned is given away to a new customer! Its so sad that the employees are putting everyone before insurance claims! The white guy with blonde hair hung up in my face!

This was by far the WORST rental experience i have ever had! This location is a joke...they are very unprofessional and have no concern for their customers. After paid in advance reservations by myself and several other customers in line along with me, they advised of not having a car upon arrival and offered no solutions not even an apology...I will never rent from Hertz again after dealing with this location

One of the best hertz in Ga. Great customer service and they always have time to answer questions. The manager is doing a great job with this store. Keep up the good work.

Brett and his staff were very friendly and helped me out by getting me into a vehicle while my car was in the shop. They only had one vehicle but Brett gave me a great rate knowing I had to shell out some money to get my own vehicle fixed. Will definitely be using them again!!

Schedule a pickup at 9:00am they left me stranded all day answered the phone once and put me on hold for 30 min tried to call back and they quit answering the phone. Never got a car called someone else by 1:00pm

I have used this business many times and Ive always had great customer service. They are certainly the best in price as well. I recommend them.

Appointment to pick up car between 10 and 11pm. At 2:30 they said they had no cars.Dont waste your time with

Awful customer service and quotes are misleading. They don’t seem to know what they are doing nor do they understand the partnership with AAA.

Do not use this place! I will never use Hertz again it has been nothing but a headache. But if you have to I would call first cause besides all the other issues you might drive all the way there and they are on their hour lunch.

Did a great job of handling a situation while traveling. Very friendly and prompt service.

IF YOU NEED TO RENT A CAR IN MACON RENT IT HERE!!! The service was fast and friendly I got a great price on a Kia Sorrento for three days ($158 & that included insurance). The lady that helped me was so sweet (she has brown skin & short hair). Make sure you reserve a car ahead of time because it may be a bit of a wait if you dont. Also they put a $200 hold on your card once you pick up the rental & take it off once you drop off the car. Ive rented from our places in Macon & it has honestly taken them more than a month to put the deposit back on my card. Ill definitely rent from Hertz again.

Had an appointment set up with hertz to have them pick me up from the collision center after I dropped off my car and also was suppose to get a rental from them. They didn’t pick me up and hertz was closed despite it saying online that it’d be open until 530 and despite the fact that I had an appointment set up for this date. Now I am left without a car. Ridiculous. I’ll do my very best to make sure no one I’m associated with ever uses this place.

This place is terrible. They screwed me out of the reservation the insurance company made for me, telling me I was only approved for a compact car, when in fact, I was approved for a bigger vehicle. Now I cannot fit my family in this thing.Received the car with no gas in it as well, but the rental paper says full. Had to fill it up before I could even drive it home.Customer service sucked. They were late picking me up, no one even so much as smiled. WOULD not recommend to anyone. AVOID THIS PLACE

My company I work for made me a reservation for a vehicle, and once I arrived Hertz didnt have a vehicle available. I was told it will be 3-6 hour wait. Smh

Quick and easy rental process. The staff was friendly and helpful. Made my day less stressful.

They were 40min. late picking me up. I had to cancel going into work because of being late and lost a days pay.

Excellent customer service!!! I have been renting for the last few months and your attention and services are the best.

I had the same exact experience as Everett Reese. They were no show and when trying to contact them, they don’t even pick up the phone. Contacted them multiple times and at different times. What kind of ridiculous service is that? I am never ever renting anything from this Hertz.

Car was filthy! After they had already taken it to the car wash. I booked for a Jetta online they gave me a filthy Nissan Versa that was too small! They won’t get anymore of my money.

Great staff great service

Location had no idea how to use a Hertz issued customer service certificate. Stood at the counter for 45 minutes while she tried to locate and apply the discount. In the end she said she can apply it to the rental rate and not the total price. I told her that’s not anywhere in the terms and conditions. She just shrugged and told me to let her know if I still want to rent the car and attended another customer who approached the counter. I called customer service and was on the phone with them for 15-20 minutes until they verified it can apply to the total price. By this time the location closed and I couldn’t rent the car. Unbelievable

This is my first experience of renting a car. I called in about 5 days before I needed the car.Got the car on a Friday at 4pm and I returned it at 3:30 on Monday afernoon. I almost cant wait to rent a car again. Everyone was very nice also.

Never have any vehicles for rent shouldn’t there online reservation system prevent you from renting if they are “totally booked” and shouldn’t they be able to tell you when would be available by seeing when the next one will be turned in!?

Excellent customer service. I was in & out with no hassle. I got the car I wanted & I was satisfied. Hertz offer great discounts so I will be renting again soon!!! Thank you for your services!!!

Once in a great while, you do business with a company that has, previously, been a valuable part of your business and they let you down. I have had a really good, long term, relationship with Hertz. Slowly, some of that business has been shifting to Lyft and Uber. So, when this Hertz location could not honor my reservation and had no car at the time I reserved AND had me at the end of a 28 person waiting list, I took Lyft for a 2 hour ride to Atlanta. Guess what, it was cheaper and I did not have replace the gas, I am not tired from driving and I got a lot of work done. While this Hertz location can not differentiate between an excavation in the earth and rectal anatomy, Lyft saved the day. My suggestion is to sell Hertz stock and buy Lyft.

Macon location awesome service. Stay away from the bulkhead location in Atlanta Ga. Very rude service. Car wad not presentable to rent.

Quick and easy

A great place to rent a car, especially for the rental cost. I was in and out in a matter of a few minutes. Enjoyed the rental.....will come again

If there was an option for no stars I would. I have been here an hour. There were three other people behind me and one of them got waited on before me. The lady at the front acted snobby. Acted like she didn’t want to deal with me.

Reservation was incorrect. Car was disgusting and smelled like urine. Customer service was good, but could not do anything about car. Felt like I smelled when I got out of it .

Absolutely the worst experience renting a car. Customer service seems to be nonexistent while at this location. Brandon, (management trainee), outright lied and charged me over $400.00 AFTER I left the office. Im not sure about other locations, but I would never use Hertz again and recommend everyone stay clear of this location.

This desk is within the AAA Travel & Insurance office. Friendly, enthusiastic, knowledgeable and helpful people who can help you with everything from rental cars & reservations to passport pictures!

They where awesome very quick and helpful I would recommend to anyone.

We rented a car from this company, returned the car on time and A MONTH LATER, they charged our card for the rental.Seriously....its the 21th Century, theres Internet. So this company decides to process things like they are in the 18th Century or something.Charging people a month later is retarded plus not telling them what or why your company does it is even more retarded. People have other things to do with their money than wait for a slow-ass company to get it.This ruined the whole great experience for me and my husband.

This location has some good people, but there level of customer service and satisfaction are way under par. Not always sure whats available to rent, no update listed.

No cars available and its ghetto

Absolutely terrible service. Hertz has a system issue that allows you to make reservations for cars even if they do not have the cars available. I was suspicious of this and attempted several times to call this location and ask if they had vehicles available but their phone line is consistently busy or disconnected. When I arrived to pick up my rental vehicle at the time the website told me to pick it up, the sales clerk told me he didnt have any vehicles available and wasnt sure when one would become available. I inquired as to why the system would allow this and why their phone wasnt working. He just picked up the phone and hung it up a few times with a hmm response. Dont use Hertz, especially not this one!

WORST RENTAL PLACE EVER!! CANT EVEN GET A REPRESENTATIVE WHEN NEED Macon store is the worst

In and Out with my rental, very friendly customer service. I rent there frequently always have clean cars with all the amenities.

Great rates fast service

The price quoted when reservations are made, is NOT the actual price. They only have pick up service if you are 5 miles or less from thier location. And it took one hour off calling, for an employee to answer the phone. Not a very great place to do business with.

Ive been to this location twice now, once for my friend who was visiting from California, and another for myself. Both times the wait has been ridiculous as theres only one person from hertz there to help everyone. Today I went for the 4th of July weekend and they told me that unfortunately they dont have any cars. Apparently their awesome website (and I mean that in the most sarcastic way possible) allows people to book reservations even though they dont actually have anything available. So Ill be sticking with Enterprise from now on which, by the way, told me ahead of time they were out of cars. ***Please note this rating is moreso on this specific location rather than the representative. The one man guy who works there I believe does everything he can to help everyone. Unfortunately hes just not enough to make me want to continue any future business with Hertz.

Worst customer service - Waited about 20 minutes to get attended while two workers were chatting in front of me whole time. Car that I picked was not even clean and had distance to empty at 36 miles(so no gas basically). Nobody answered my call( during their business hours) when I needed their help, eventually had to call Hertz customer care directly to change my drop off location. Never coming back!!!!

The whole experience was more than I expected from start to finish!

Don’t ever rent from them corrupt

They didnt have my moms car ready at all on time

Made my reservation days earlier and when pickup, they said the car was damaged, they told me Dont have a car, they Dont do nothing to help me, not recommended at all.!!

Horrible!

Came through when I needed a rental after enterprise was so rude and unhelpful.

They went above and beyond.

My father in law returned his car and they tried 2 blame him 4 smoking in the car he smokes but hes never smoked in his last 2 cars they changed him 400 dollars 4 something he never did there thieves because a few ashes came of his clothes from smoking what thieves boycott these crooks this man is honest as the day is good day

The car was nasty not clean on the inside

A+, thank you, the entire team.

Great people, great service !!!

Had a reservation one week to prior pickup of the vehicle. Show up and there was a fire next to their business that made them shut down. Asked about vehicle they told me basically without care go drive to other one 100 and something miles away to pick up one.I understand things happen but why didnt someone reach out to us and tell us? Other business 100 miles away couldve called since you want to send me there! We where in the system after all was said and done I never go back to this place again. Enterprise has my business from here on out and they got me going same day quick and easy with a smile on their face! AVOID HERTZ!