Our total experience was great. Mike Duran did a great job. The finance team made us feel that we were successful and helped us get a great rate.Good job Scoggin-Dicky

So i live in Houston, TX and this dealership had a specific vehicle I wanted. Dan Bryant made the car buying over the phone fast and easy and he treated me like one of his daughters instead of some quick buying customer. I flew in and he picked me up from the airport and took me to dealership..There was no high pitch pressure and he went over everything on the car. I would hands down recommend this place to anyone inside or outside of Lubbock.

The service writer was curt and unfriendly.I asked a couple simple questions before my service and after, the response from several employees was “I don’t know “.The waiting area was untidy, not updated, and an uncomfortable place to wait for a vehicle.When my vehicle was ready, the service writer yelled out my name, instead of walking into to waiting area to call out my name.Very unprofessional customer service.This is my first Buick I’ve owned, love the vehicle, but I was very disappointed in this service experience.

Best experience in a long time. Everything up front and transparent.Salesman Nick Torres was a pleasure to work with. The finance manager was so pleasant and did not get in a hurry even though the dealership had already closed.

For the last year or more my car was showing “low tire” from time to time so each time i took my car in for service I ASK for tire to be checked-never done. Jim reached out and asked me to call him so I could take the car back to check tire after last service. Left message but no response- meanwhile I got message on car and email my LEFT rear tire was low so I attempted to put air in it but the alarm kept going off-sensors not in sync- almost blew me and the tire up. Took to mechanic near my home and he checked and added air to LEFT FRONT. Got same message shortly before this visit so went and I saw Jeff and added air to correct tire AND FOUND SMALL nail he suggested I bring the car back so they could fix it. So I went back and they fixed it and I hope they synchronized the sensors to the CORRECT TIRES. Jeff was very courteous.

11 days, only communication was when I called. Attitude about getting the car there at opening time on the Tuesday morning. Was not looked at for at least 9 days. 51 miles of test driving! Yes receipt was incorrect!!! Mileage wrote wrong on purpose. Owners manual is missing from the glove box. Car was full of mosquitoes. Dealer customer service agent never contacted me after gm told me they would. GM hasn’t followed up.

The overall purchase of my vehicle was smooth. However the service department is terrible. I brought my truck into get serviced on 8/25/21, basic oil change and tires rotation that was free of charge due to buying the truck there. When I received it back the technician who did my tire rotation brutally scratched my custom wheels on my trail boss. The managers never answer your calls even when you leave voicemails. So I went up there and the service guy David asked for a receipt so they could try to replace them. It’s been almost two weeks and nobody will answer my calls, return voicemails or give an update. They are in stock so the poor excuse of not being able to find them Is unacceptable. If you have anything nice don’t trust them to take care of it.

Took my truck in for a glitch on my screen had it three days all they did was an update which the truck did automatically could never give me a correct answer on the issue customer service rep was very rude always trying to talk over me definitely no respect or pride in their work

Excellent service. Again. Jeff is exceptional at communicating our issues to the folks providing support. Also great at being clear about expectations and what can be done.

Made appointment 1 week ahead for tire alignment. Arrived 40 minutes early. Called dealership around 5:00pm to check status since vehicle was dropped off at 8:20am. We were informed that the work hadnt even been started. We were told it would be the next day. No phone call with status update all day on either day. Finally at 5:00pm on 2nd day we called and we were told it would be ready at approx 5:45- just prior to closing. Why schedule appointment ? No customer service. Not happy

Dan Bryant was the greatest! From the start of my process to locate a truck, keeping me posted on estimated delivery, to final delivery of the truck and aftercare. questions, concerns etc. Tim (finance) was awesome as well.This had to be the absolute best vehicle buying experience I have ever had!Scoggin Dickey was transparent on their pricing. no surprise addendums of $5k to $10k like other dealers are doing right now because we can. Great trade-in values as well right now.Thank you Scoggin Dickey, Dan and Tim!

After 43 years of buying autos this was the simplest transaction I have ever had. Settled on a price over the phone. When I arrived I was handed keys for a test drive and when I got back paperwork was ready to sign. No pressure at all.

Dan Bryant was so helpful, considerate, and very honest. Dan was very professional. The only disclaimer was the advertisement on the internet. GMC needs to fix this. Otherwise Dan was very understanding and truthful. We had a wonderful experience. We love our new ride.

The customer service was really good. Wasn’t pressured into buying anything. Got me what I wanted at the price I could afford. Would definitely continue doing business with scoggin and my salesman.

It was probably the most seamless car buying experience Ive ever had.

Everyone is so nice and informative when asked a question! I felt understood and like they were trying to work with me during the purchase process and now have had 2 oil changes with the service department and always feel taken care by their service team.

Felt like I was doing the dealership a favor with my purchase. Had to completely work around the sales person. I Setup a time to come in and sign my paperwork and the sales person was off for the day and the paperwork wasn’t ready. I had to wait over an hour to sign. Zero follow up from my sales person…not even a text to thank me for my purchase. Don’t even get me started on the trade process. Not a fan and I probably wouldn’t have completed a the transaction if this wasn’t the only dealership near by with the vehicle I wanted.

Evan C was great and answered all questions. Offered many discounts not originally stated, which makes him honest and caring. Scoggin-Dickey had a very family friendly feel and made the car buying process easy.

I identify the car I wanted. I went in and met with Greg Graves. It was easy quick process. No high pressure sale tactic. Great customer service!

This is the second time Ive bought a Subaru from them. They are so helpful and will work with you. I recommend them to everyone.

No issues but I would like to say the gentleman driving the shuttle to get us around did a great job you guys make sure to keep him he was awesome

Just traded in my car here and the service is amazing!!! Everyone is super friendly and they work so hard to make sure you get the best deals! 10/10 recommend

Evan Cole was very helpful and knowledgeable! He got me in a great car and this has been the best experience Ive had at a dealership. Ive been stuck at dealerships all day before so this was truly the best experience ever. I got in a brand new car for the price range I wanted! I cant say enough good things about Evan! Highly recommend 👌

From evaluating my car for trade to getting financing, my experience couldnt have been better. Mike and Daniel were wonderful as were Tevin and Jonathan Webb. I truly had a nice time going through the process, and that has never happened before anywhere.

-1 for taking over two hours for an oil change and tire rotation, -1 for trying to sell me additional things that would take another hour to complete, -1 for the mechanic leaving the vehicle smelling like an oil refinery, -2 from the mechanic leaving a stain on the upholstery, +2 for the parts department always going above and beyond. (picture of the stain after I cleaned most of it off)

I bought a new car and the salesman never said “thank you” anytime during the process. He did however give me a hard time with financing even though I was pre-approved by my own bank.

Mitch helped me from the beginning all the way to the end. He was very helpful and extremely informative and very polite. I would absolutely recommend him and the company to friends and family. Im very satisfied...thanks to everyone that has helped me and hopefully help me in the future. Great job guys!

David was able to get me a great deal on a new set of wheels and tires for my Chevy Tahoe and saved me a TON of money. I would recommend Scoggin-Dickey service department to anyone who wants to get service done on their GM vehicle. They are fast and easy to work with, and I have NEVER had a bad experience taking my Tahoe there.

This was my daughter’s car, and ScogginDickey is the only place she is comfortable going to without me going with her.

We were here, looking for a vehicle for me, and we found one that I wanted, but something came up so we don’t have it yet. We were dealing with Mitch Skillman and he was/is doing his best to assure us that everything will work out and I’ll get the vehicle! He was very friendly and super helpful!

Mario Moreno is always the most helpful in the parts dept!

Very pleasant experience. I ordered a vehicle with specific requirements and it arrived just as I had wanted. I received updates on the progress of my order and the vehicle arrived well within the timeframe that I had been given when I placed the order.

Tevin Holmes was my salesman and did an outstanding job. My only complaint was that a heavy hispanic employee had the audacity to make me sit outside in 110 degree weather so he could lock the doors at 5. Tevin Holmes was busy getting me diesal in my new truck and washing the truck I just bought, Tevin was also locked out and had to walk around the building. I would have left if I didnt already sign contract after that treatment from hispanic guy.

Went there for a oil change in my newer truck and when the service was complete I started driving away. Then I noticed the display screen wasnt coming on so I pulled back in and had them check it for me. The guy said it was disconnected after popping of the glove box door to check it out. How the heck did it disconnected during my service appt for an oil change. Of course they couldnt answer that question. I wouldnt trust them for a second, and they will never take the coupons you get in the mail so total waste of time.

Purchasing my RAV4 at Scoggin-Dickey was a great experience. Tom Ingle (sales) went above and beyond to make sure I got the RAV4 I wanted. I will buy from Scoggin-Dickey again when it come time to purchase another one.

Tucker and Jonathon took care of me like i was a person not a dollar bill. They worked fast and with a purpose but made sure i didnt feel rushed or not important

Salesman Mitch was extremely helpful and courteous.

This was the best experience I have ever had buying a vehicle. This is a family owned dealership that has been around since the 20s. Low pressure sales dept. and competitive pricing. Casey was a pleasure to deal with on the sales side, and Dan was great on the finance end of the deal.I would suggest anyone shopping for a vehicle to look here.

The service team got the vehicle in as soon as possible and were able to repair the problem on the warranty in just a timely manner.

Scoggin Dickey, dealership and their personal are top notch, I have found them to always be professional in my dealings with them in service or purchasing a new vehicle. When I have an appointment scheduled they always make that appointment happen on time and advise me on any problems with my vehicle. I would and do recommend them to anyone who ask where is a good place to go to buy a vehicle. They are my go to place. Harold Lawson

Tevin Holmes was great from start to finish as well as Tim McDonald. I believe that I got the best deal possible.

DO NOT BUY HERENot happy very interested in 2021 blazer and did not offer me any good deals at all.Tried to take me for a ediot, bc im a women.I use to sell cars and work at dealership. So knew there where deals and was not offered any of them.I really wanted this Blazer.Ill find me 1 for what i want to pay and payment i want.

Tom Ingle is a great salesman!! He knew exactly what we wanted and made sure we were well taken care of. This is our 4th vehicle to buy from Scoggin Dickey and Tom.

Buzzy is really nice. He explained everything very well. He answered any questions that we had. He is a great asset to you.

Hey guysLet me tell you about pj.he the best car salesman pj.edgett Was very very very nice he took care of my wife and I. And tom McDaniel he was so smooth he was very very very nice as well. Scoggin dickey Chevrolet- Buick is the best

The service was cordial, competent, and fast—as usual.

No loaner car, truck was broken down under warranty and took 7 weeks to fix. Called every week for update and was told 3 times will be done in 3-4 days.

Called and made appointment for alignments on Chevy Truck. Left night before, didn’t get till 2 day later. Was told if brought in day before it would be ready next day. Not sure if they did anything. Truck still pulls to the left. Kept say the alignment machine was occupied.

One of the best car experiences me and my husband have ever experienced. We have been to diff car dealerships with pushy following car sales man... we were not pushed or followed but instead got great service. We felt very welcomed, they kept pursuing and negotiating with the bank to get us all in a brand new vehicle. Our salesman was one of the greatest deff recommend anyone who is looking for a vehicle to seek Mitch he was super down to earth and gave us a great deal we couldn’t refuse he was a caring salesman and understanding of us having 3 children and needing a bigger vehicle he helped us out a ton. If your ever in the Lubbock area make this your first stop for finding a vehicle I promise it won’t be disappointing and you won’t have to visit another dealership. ⭐️ ⭐️ ⭐️⭐️⭐️

Jeff made sure that I had prompt service to get my yearly safety inspection. Always pleased with the excellent service at Scoggin Dickey.

Do not trust there online appraisal platform on there website. The number given was the only reason for me running a credit app, only for them to come in eight thousand under from there online appraisal. Plus they continued to run my credit after I told my salesman I was no longer interested.

Took my Buick in for my 4th oil change/tire rotation. Scheduled an appointment and let them know I would wait for my vehicle. After 4 hours I started walking back and forth in front of the service window until the guy came out to check on me. They brought my vehicle up shortly after that. Realized after I got home that they hadn’t actually rotated the tires. Waited 3 hours the time before and when I asked how my vehicle was coming the manager told me he wasn’t aware I was waiting for my vehicle. They seem to be getting worse.

Matt Skillman was my salesman. He was so very kind and understanding when I came in needing help finding a new car after a car accident. He allowed me to fill out the necessary paperwork to take the car I had chosen to buy home as I waited for insurance to give the final estimates on my totaled vehicle. I made sure I had financing already started and was able to sign all the necessary paperwork digitally and easily buy the car of my dreams. I appreciate Matt and Scoggin Dickey being there for me during a difficult time. You made buying a new car a wonderful experience. I will only buy from your dealership after this experience. 😀💕

Tevon was a great sales person and answered all my questions. Some of the other sales people ignored me at first until I went to the front desk to ask for help. He immediately introduced himself and was warm and personable. Even with a little mishap with my keys he came to the rescue and brought them to me.

Dan was very professional. He listened to our needs and accommodated our request to get in and out quickly. He was fast, friendly and a complete pleasure to do business with. Thank you!

When we got there they welcomed us, They got us with Mitch who we had the appointment with. To be honest At first we didnt think we were going to be able to purchase the vehicle my wife wanted, But they worked with us and got the monthly payments where we wanted them. Even better when we went to sign the paperwork the payments were even lower, We want to Say Thank you to all who Helped us.

Salesman Tom Ingle was very nice and thorough. Finishing up with the sales manager lacked a bit and made the deal that I made with Tom very frustrating. Its typical car dealership stuff though. Thats why most people hate trading cars. The price Tom and I agreed on was not the final deal. Oh well its to be expected.

Great Job! Scoggin-Dickey! I made the mistake of going to Gene Messer first. I am visiting family in Lubbock and my check engine light came on during our drive from Kentucky. Gene Messer said it would be 4 days before they would even look at it. Being from out of town I was hoping for help and received a rude awaking. GOOD NEWS. I went to Scoggin-Dickey Chevrolet and David in service was fantastic. He did say it could be a couple days. I said ok. Literally 2 hours later called me and said it was fixed. Now that is service!

Mitch was great! He assisted me in finding the vehicle I wanted and getting the best deal.

Mike Duran did a great job! Keeping us informed and helping us with the pricing and delivery. Mr. Pruitt was great. Enjoyed the entire experience and will definitely use Scoggins again when we are in the market....

Dan Bryant was an awesome salesman. Went above and beyond to get me into the car I wanted. The buying process was extremely fast and easy. Couldn’t have asked for a better experience. I will be sending all of my family and friends here for their vehicle needs.

Evan Cole was my salesman and he made the buying process efficient and thorough. He did a great job making sure I had all the information I needed and went above and beyond ensuring my experience was smooth and easy. Ive never had a better experience with a dealership as a whole. The other employees, including other salesmen were kind and accommodating.

Dan was extremely straightforward and accommodating. Excellent experience!

I have a 2020 silverado I purchased it in October They aligned at 26000 miles it ok said they fixed the whistle in the door but made it worse this is the second time they worked on door and have not gotten it fixed yet. Driving highway speeds and whit the wind blowing as it does in west Texas there is a horrible whistle on drivers side. This is my service vehicle so when it’s in the shop I’m not making money so if they would fix it I wouldn’t have to be down time

Very polite n not pushy n understanding our needs vs him making a sale

Our appointment was honored and the wait was very reasonable. Thank you.

Ordered a part online from the dealership and unfortunately there was a mix-up on their end and the delivery was delayed. The service manager, Jim Keesee, contacted me directly, assured me that the problem had been fixed and refunded my total purchase price, including shipping. Problems will arise with any business, but it is reassuring to know that this company took responsibility and went out of their way to make me whole as a customer. If I need another part, I will again order from them, with the knowledge that even if a problem were to occur, their service department will make every effort to fix it

Excellent experience!! Every one made it super simple and super easy! Will be my go to dealership from now on!!

Evan Cole was great. I was in a tricky financial situation and he and his manager went above and beyond to help me and work within that constraint to get me in the brand new vehicle I wanted! Some of the best customer service at the entire dealership.

It was great! Going with Scoggin Dickey was the best decision I could make!

Mike Duran and Dan Massey are the absolute best to work with. I recommend SCoggin Dickey to everyone (Mike Duran) of course. So professional and attentive and that is the Scoggin Dickey difference❤️

Got a great price and a reasonable trade allowance without difficulty. And then you agreed to sell the trade to our daughter which kept us from having to do a private transaction.

Went to get my oil changed and I absolutely love the people there. David Rea & Eric Reyna are the one to go see when your there. The will do whats best and never give you the run around. Thank you for all you do .

Excellent from the minute we came in contact with Casey. He gave us his time after dealership had closed to answer questions and provide a test drive.

Staff was great! I had 3 recalls to be performed on my car, and they took care of it, in a timely manner. Offered to get me home, when I dropped my car off.

Mitchell, with Scoggin-Dickey did a great job making the buying process smooth, easy, and quick. I dont live in the immediate Lubbock area so I didnt have the luxury of shopping in person. I was able to do most of the process over the phone, and then come in and finish up. I spent maybe 2 hours there.. All the staff I interacted with were friendly as well. I will definitely consider them for either my next purchase or my wifes. I also would highly recommend them to anyone of my friends! Great job!

Chris Chavez made the buying experience completely pressure free - it was a great experience for my daughter to lease her first vehicle. The process was extremely simple and was accomplished in a short time frame as we in town visiting. Dan Massey was very articulate explaining the paperwork for a first time buyer. The team did an outstanding job - it was very much appreciated. We would highly recommend this dealership and both individuals if you are looking for a new vehicle.

Very friendly staff. All wearing masks and the waiting room was spaced out for social distance. I felt more comfortable. Thank you so much, Raymond

David Zwiacher and Casey Dixon both went above and beyond to ensure I had a great experience. Top notch customer service all the way around. My family will continue to purchase vehicles with Scoggin Dickey.

Excellent service. All the way around!

This was the best car buying experience we’ve ever had! Casey made everything easy and enjoyable. He made us feel like valued customers. This was our first time buying from Scoggin Dickey, but most definitely won’t be our last!

People very nice

Most of the time when I come by for a service there’s a 2 hr wait time so it’s not good for me but I ll keep trying.

David, my service advisor was very courteous.

No one ever came to even try to sell. Literally looked at every detail of a Tahoe for an hour. Weirdest car dealership ever.

Took a little longer than I was told it would, but that was okay because I didnt have anything else to do at a certain time. Also, I just dropped in, no appointment.

We received a call that our car was ready, but we learned when we arrived that it was not because the papers had not been completed correctly.

Service was quick and easy. David Rea did a great job helping me out. I will be back for sure.

Car salesmen get a bad rap. But Casey Dixon is one of the best. He goes above and beyond. He isnt naggy or pushy. He stayed later to make sure that we had time to test drive cars. You can see that he really cares about his customers and making sure they purchase the correct car.We finally found one we wanted and he helped us get the color we wanted. I have never seen my husband so happy with a car purchase.The whole process was smooth and easy. Hopefully, we wont have to buy a car anytime soon, but if we do, we will be back.

Tom and Dan were wonderful. Tom helped me get the Colorado I wanted at a great price. He was phenomenal. He also gave me a great tour of the vehicle. Dan was excellent during the finance process, and he ensured a super smooth and quick process. What I loved about my experience was the customer service and how personable and friendly both Tom and Dan were during my experience. Throughout, I never felt pressured unlike the aggressive tactics Ive experience in other dealerships. I really valued that. I will be recommending Scoggin-Dickey as well as Tom and Dan to my friends and family. In the future when I need a new vehicle, Scoggin-Dickey and the team will be my first choice.

Always a great e

We asked for our car to be serviced and looked over thoroughly before we drove with our daughter to her college, Oregon State University. When we left 4 days later the check engine light came on and it was discovered that the turbo charger was failing. We just bought the car in February, so the issue wasnt detected then, nor 4 days before we left. It was a very expensive almost $2,000 expense to us that we are not happy about.

I recently purchased a used Chevy truck from Scoggin Dickey. The overall experience was great. John was our salesman and he was very easy to work with as it took us a while to choose the vehicle and make the decision. He was patient throughout as well as being informative. Daniel in finance made that part of the process very easy as well as he walked us through the steps. Both great guys and easy to communicate with. I would happily buy a vehicle there again.

The salesman was very patient. He kept working with us even after closing time. I appreciate his work ethic and will be doing business with him again. Thanks

Mr. Tucker is an awesome salesman. Very respectful, nice, and friendly. Left a great impressions on my husband which is hard to do.

I went to Scoggin-Dickey looking for a truck, my first truck to purchase on my own. From the get go Dan Bryant was very honest and upfront on what I could afford and what I could get for my first vehicle. It was very easy to deal with Dan and I drove off the lot with a great buy and at a great rate! I would highly recommend going to Scoggin-Dickey and asking for Dan Bryant, and if I have friends that will be looking to buy a new vehicle he will be who I refer them to! Thank you Dan!

Had some service done. Great people to take care of you and the prices arent that bad considering the quality of the work and the quality of the parts.

Always get the oil changed on my 2013 Chevy Avalanche at Scoggin Dickey. Great people.

This was our 3rd vehicle purchase from Scoggin-Dickey in a little over a year!! Our salesman, Evan Cole understood our needs and budget. He worked with our tight schedule and went above and beyond to ensure we received the best deal! Thank you Evan Cole for all your help and to his manager Jonathon Webb, we appreciate how you always take care of us!

Great customer service and friendly people Ive always been really pleased with the vehicles i have bought 👍👍