Paid thousands of dollars for them to replace the motor, transmission, and a few other misc. things on our Jeep. First, they had someone go all the way to Dallas to pick up the motor just to get back and find out it was the wrong motor. Second, once we were able to drive the Jeep to WA state, the belt that they replaced broke due to them putting the wrong size on. We ended up having to go back and forth with the owner for him to fix their mistake.Would not recommend this shop if you want your car serviced well and in a timely manner.

Professional, fast and reasonably priced!

Great shop they know what they are doing would recommend to anyone.

Very hard working people. Ben the owner is a very generous man.

Always friendly and gives the best assessment of cost. These guys know customer service!

Nice and friendly people with great service...

Great people great customer service always gives a helping hand and know what there doing.i recommend shephards auto care

Facts - Best automotive shop in the world:Extremely competent, incredibly fair prices, completely honest, impeccable quality, and good folks.i dont trust my vehicles to anyone else...Thank You Ben, Brian, Cody, Paul, Matthew, and everyone else for taking such good care of me and my family all these years!!!

Fabulous service! I called to see how busy they were and was told to come on over. I went an hour later and had my car serviced immediately. A mechanic took it for a short test drive to hear the sounds I described. I needed my front brake pads replaced and they had it done in about 3 hours including their lunch break. I had been given a ride home and then picked up after the service was done. The price was lower than I thought. Im always worried about being taken advantage of at repair shops since Im a woman and ignorant about cars, but I did not feel that way at all here. I felt respected and will definitely return here for any more car trouble.

Knowledgeable and honest people here! Had my carpet van fixed here recently. My issue was not the most ordinary mechanic work needed but they took on the challenge and helped me get my work van back to work! Thanks guys.

I recently moved to the area and was looking for an auto repair close by because my starter was going bad. So I drove up, told them the issue and they took me right away! I even got a ride back home.I got a call within the hour and since they already knew the problem, Paul said they would only charge half to do the other diagnostics. He suggested a rebuilt starter because they were cheaper.I also told him to check the front brakes because I thought that I might need them. He said the brakes were still good! Some garages couldve went ahead and done the brakes since I brought it up but they were honest and that was refreshing!They did the job fast and came to pick me up to get back to the garage.I had the car a couple days and the starter didnt sound right so I went back. The mechanic came out to listen and agreed. This was not their fault as bad out of the box parts do happen.I asked if they could put a new one in instead of a rebuilt. Since Im in business myself, I know they mark-up the cost of the parts so I told them Id be happy to pay the difference plus the mark-up.It was late in the afternoon so they asked if I could come in first thing in the morning. I brought the car in, got a ride home and they were finished in about 2 hours. They picked me up from home right away and when I got to the garage, Paul only charged me their additional cost of the new starter with no mark up. The new starter sounded great!I was totally impressed with the whole experience. They will be my go to garage whenever I need service and repairs and Ill also recommend them to my friend and neighbors.

Excellent customer service on all vehicles and grreeaat automotive work!! Ask for Cody Danjou he is always willing to lend a helping hand when needed!!

I work here. And it is by far the best place Ive worked for. The owner/manager is understanding not only to his customers but to his employees. His generosity and knowledge helps get jobs done accurately and in a timely manner. I recommend sheperds to anyone who needs auto repair done right.

Very pleased. They got me right in and by right in I mean I called they said cmon over and I was in. Work was excellent they did a front to back inspection of my truck on top of fixing my AC that I bought it in for and they took me home and came back and got when the work was done at a very reasonable price. I will be returning here for all my repair work

I adore the gentlemen who work here.They take phenomenal care of me Every. Single. Time.They are great people to talk to, they provide outstanding service in a timely manner, they communicate more than any other auto care place Ive been in (in and out of Lubbock) and explain everything thats going on with my car every step of the way. It is such a pleasure to work with these gentlemen. I highly recommend them.

Wheel bearings went bad on my truck just passing through. I limped it here & they verified it. They checked the rest of my front end to make sure nothing else was bad. They had the hub bearings off in no time. Had to wait on the parts to be delivered. Once they showed, they had them on quickly. They got me going very quickly. You don’t see that much anymore. These guys are great. Put on cartoons for my son to watch while I waited. Very reasonable hourly rates. I wish they were closer to where I live. 5 stars!

Was charging me for stuff I didnt need. Took it to different auto garage .....glad I got 2nd opinion I also asked for pic(proff) it was needed they refused.

Would not recommend. Took them about a month to fix my car. Now my car has a oil leak and I dont want to take my car back there because it might be there for another month.

Fantastic service and a personal approach. As a woman it is hard to find a mechanic who is trust worthy and not condescending, the guys at Shepherds are awesome. They explain everything in a way that you personally will understand, and address you personally instead of referring to your husband or your father, which I appreciate. In addition to being explanatory, friendly, and polite, they did a great job fixing my truck! I also got a student discount. Thank you Shepherds Auto Care!! Ill definitely refer friends & come back myself if I need anything else.

Great job done right highly recommended

Called to get a rough quote on a certain job the guy who answered was unprofessional from the start . I ended up hanging up on the guy and called somewhere else and got helped . If there were a 0 star rating it would’ve been a low 0.

Great place to take your vehicle. Everyone was very nice and respectful. Everything was explained to me in detail. Brought my truck in being told by someone else that it was one thing, and leaving with it being another that didnt cost as much. They are very reasonable on their prices & do amazing work. If I ever need any work again, I will be taking any one of my vehicles to them to have fixed.Thank Yall for great service & great people.

Great folks here. Honest mechanics and reasonable pricing. I recommend this place of business!

You can trust these guys with anything! Our whole family takes our vehicles there and were never disappointed. If you dont understand the repairs that youre getting simply asked and they will explain in detail whats going on before they charge you a dime.If youre looking to purchase a used vehicle take your car to them first pay for an inspection and they are extremely thorough makes a huge bargaining chip for the vehicle but also lets you have the perfect idea of what youll be buying...or maybe not buying.

Very informative about the service that was performed would definitely recommend

They fixed my car so fast! And escorted me back to work & picked me up at the end of the day 🙌🙌🙌 They also charged me out the wazoo... but I was glad to have my vehicle back up & running.However dealing with them as a business person is a different story ... rude,downright rude to women... I am the supervisor of a business here in Lubbock & if my guys call or take the trucks in then they are treated fairly decent,sometimes. Every-time I call to check up on the status of our vehicles ( which are our lively hood btw ) then I am verbally berated by a certain employee named Paul, his rudeness isnt just directed at me... he has also been extremely rude to a couple of my guys on occasion. I think he hates his job or something... we are a company that has used Shepherds exclusively for repairs,pm & inspections. We always pay our bill in a timely manner & I am now shopping around for a new place for us to use after months of being treated like we are a problem instead of a valued customer.I only gave this 1 star in order to post it. In my opinion they are mediocre mechanics at best with a terribly unprofessional attitude.

They never do work that is not needed.

They dont mess around they fix it and out the door. They worked on my welding truck/ and my wifes car thank you guys

Was told my transmission was bad, so I made an appointment to have it looked at. They scanned it and tested several fuses and made my weekend. It was just a blown fuse. They only charged for the fuse. That is the best news this close to the holidays. They were very pleasant, explained each step and even had donuts and coffee. Glad I was referred to them and will definitely make them my shop for all future work.

I called about twenty minutes ago to see if they could do the check engine light on my 1990 Honda Accord. The man I spoke to, Paul, said Yes, we can do the check engine light on your 1990 Honda Accord. And I began to say Great, when can I bring it in when he cut me off and said no, we cant do that for your car. And I asked him if he by chance knew anywhere I could take it and he sarcastically said Well, Id guess Honda could I laughed and said thank you and hung up.If they cant even take phone calls with a shred of customer service, dont waste your time even going by.

Gave me a time to be there.

The wonderful men who work here were so kind! I had a blow out and I just happened to pull up here and I was treated very well! I recommend coming here because of the kind service I received and cant thank the guys enough.

Excellent place to get your car fixed and excellent friendly service

Good prices, good people and good service!

Good people

Quick turn around, honest assessment and reasonable pricing.

Horrible. They overcharge for labor & diagnostics; they charged me $79.50 for diagnostics even though I knew exactly what needed to be fixed when I brought my car in. I had three check engine lights on... two were for a misfire and one was for a speed sensor, in which I supplied to him.I am a young girl and they totally took advantage of my lack of knowledge for auto repair charges. When I brought my invoice to another TRUSTWORTHY auto repair shop (that were too full to fit me in), they were shocked at the labor they charged for putting on spark plugs, etc. and the fact that they charged me $79.50 for diagnosing an already known problem was ridiculous.I was told that diagnostics was necessary by the owner because putting on new parts doesnt always resolve the problem. This is true for some cases, but NOT mine. My check engine light code TOLD them EXACTLY what needed to be done. He refused to give me any money back and claimed that he didnt feel it would compensate for the work done. This man trys to act like he treats his customers great, but its all a hoax. I paid approximately $487 to this place and I am furious that they have done nothing for me after I realized how much they ripped me off. Nothing. I will never go back here and I would advise anybody else the same. There is a reason they have such an open schedule and there is a reason they supply rides to their customers... its because nobody wants to be serviced by them once they know the truth & they need any service they can get.

Well ....my truck has been there for about 5 months now and when I call they tell me its going to be ready next week .....and every week its the same ...I definitely will not recommend this place...dont waste your time or your money here

Passing thru town on the way back to Austin from a family trip out of state and suddenly the car dies in the middle of an intersection.Uh-oh !!A local referred them after I asked for a decent shop name. I called in and Ben quickly had me in touch with a wrecker as well as sending his personal vehicle over to pick up myself, the wife, the 3 kids and our two dogs. Did I mention he was kind enough to bring cold water as wed been standing out in the 98 degree heat?The car got over to them 45 minutes before closing time and they took the time out of their already long day to stay more than 2 hours past closing time to get us up and running and back on the road. We were treated like family while waiting, as well as our dogs, and the bill was pleasantly surprisingly low.I cant praise Ben, his family, and crew enough for treating us the way they did. They were quick to ensure our safety, comfort, and eagerness to resolve the problem and get us heading south again as quickly and financially painless as possible as they did not make any money considering the overhead associated with that extra time vs my bill.I wish they were closer to Central Texas as a business run like this is hard to find anymore. It reminds me of the way customer service used to be and brings a smile to think there are still a few honorable auto repair places left today .Job well done gentlemen !

We use this place for our woek vehicles and they do an amazing job

Ben, Paul and the rest of the crew do great jobs. They are upfront and fair. The quality of work is excellent.

Very good

Definately the best place to take your vehicle! Very professional, knowledgable, and will go the extra mile!! Ive used Shepards for years now, I wouldnt take a vehicle anywhere else!

Keeps telling us a day that its going to be done and its not. Been nearly two weeks and they still have it. Husband went up there today and the mechanics where sitting there eating icecream besides one. If they would stop eating and work our truck could be done. Will not use them again

My car had some over heating issues. I took it to Shepherds an they fixed it THE SAME DAY!! a few days later something else went wrong on my 2002 Honda. They came an towed my car to the shop free of charge. These guys are amazing!!!!

I have had a/c and other work performed by Shepards Auto Care and have had a great experience. Their customer service, fees and timeliness have made me a forever customer.

Put a motor in my vehicle. Great service .

Not good mechanics lots of run around and still end up with a vehicle that runs the same as it did when taken in they had the vehicle for almost a year and im still having exact same problems they tell u just bring it back in 4 times and nine months later wow will never take them any vehicles anymore

Very through tried hard to find my air condition problems. Put dye in system and asked to come back to try and find leak.

Great Prices and friendly staff

Done in one day, very happy with speed of service and cost. Would recommend

Best place in town to take a broken automobile. Specializing in hard to solve problems.

These people like to deliberately cause problems with your car ( place two plug wires off timing on the destributor ) when you dont allow them to do uneeded work from their scams. Stop here at your own peril.

Everyone was professional and polite,.Vehicle was done in a timely manner, quoted me a price and it was exactly what they said it was,, definitely use them again, 👍👍

They supposedly guarantee their work but cant even get whats wrong fixed after they swear its fixed!!

Best car service in town!

These guys are fantastic!!

Reasonable prices for good services.

Treated me right and good service

Not recommended ... Didnt fix everything they were supposed to

Best repair shop ever

Great mechanic shop

Best and very courteous

Great

Good job

Serv at. Front. Deck. Suckes