This has been my best car care experience by far. I brought my recently purchased A3 in for standard maintenance and was blown away by the quality of customer service. Orlando and his team were efficient and professional. The process was user-friendly and 100% transparent from start to finish. As a first time Audi owner and prior owner of other European imports, Audi of Lubbock provided the best service hands down.

Audi Lubbock has great customer service. Orlando help us with an issue we had with my daughters car. Got us right in and had it fixed in no time. I feel good about leaving my daughter at college knowing if she has any issues with her car they will be there to help her.

Thank you so much to Fabian Gomez for making the entire process a stress free experience for my family. We had our 20-month old son with us and Fabian made sure that we were in and out of the dealership with our new Audi A5. It is such a beautiful car. Fabian made it super easy for us when we arrived. If you’re looking to buy an Audi, visit Audi Lubbock in Texas and ask for Fabian Gomez. We will definitely be back for an upgrade or another Audi.

The dealership did so good at getting me the vehicle that was right for me. Great experience and fast process. Travis Pharr is a great dealer that helped me so much! Thank you Audi Lubbock and Travis for your excellent service!

Thank you Levi Smith! You are by far efficient, professional, knowledgeable and 100% transparent from start to finish. You have made Audi of Lubbock our best purchasing experience from many other dealerships around here. We will definitely be back for our next vehicle!!!

Orlando at the service department is great! Always very sweet, thorough, and communicative. Service itself takes about what you would expect, but they are very good about keeping you updated. Soft drinks and water while you wait and very clean waiting area!

Amazing vehicals till you must 👏 pay for repair diagnostic check!!!!

Very Good amazing customer service and service department . very horrible Un organized when trying to confirm a appointment for pick up. I Think it’s ridiculous how audi “amber calls me to confirm a schedule pick up appointment and texts me The day before the appointment When others gotta work but not wait until the day of to ask for a driver license And insurance card at the last minute. Pushing a scheduled appointment back another 2 weeks.

This dealership is amazing! Orlando Estrada provided us with outstanding customer service. We are 2 hours away from Lubbock, but Orlando arranged for our vehicle to be picked up to be serviced and communicated with us throughout the service visit.

Orlando and crew were quick and efficient. They also saved me money by telling me a tire rotation was not necessary at the time my car was in for service. Thanks

Outstanding service with a knowledgeable staff.🥇

Orlando Estrada listened carefully to ensure he knew exactly what service I requested for my vehicle. The service was completed as requested in about the estimated time. As an added plus he wiped all the windows after the vehicle came from the carwash. Thanks Orlando.

Audi Lubbock takes care of me in the most excellent way. Orlando and Leroy some of the folks that are awesome. Audi rocks and so does Audi Lubbock dealership. For sure next car will be with Audi Lubbock .

Service Manager Orlando Estrada was so helpful. I came in with a low tire pressure light. He quickly had my tire repaired, car washed & I was back on the road

Love this dealership. The whole sales team and service department are so thoughtful, helpful and knowledgeable.

The service at Audi Lubbock is spectacular! Jason and Leroy went above and beyond to help my husband and I purchase our vehicle. Even when our bank representative was giving them a hard time, they stayed cool, calm, and collective! While waiting for our bank info to be faxed over, Leroy kept my very busy and energetic 1 year old entertained! If you are planning to stop in, ask for Leroy. I promise you won’t regret it!

Thank you so much Orlando I had the best experience and also to the gentleman who was kind enough to drive me to Costco and pick me up I had the best experience with Audi Thank you so much guys so much and also to Lisa I didnt forget about you girl 🤩🤩🤩🤩🤩

Loved working with Audi Lubbock! Matt was awesome to work with and found me the EXACT vehicle I was searching for. I will definitely be referring friends/family to Audi Lubbock!

Jason, Leroy, and Mike were great! Flew into Lubbock because their prices were better than anything else in a 500mi radius from our home; they got us into a Brand Used Q5 for $10K less than any comparable vehicle. Worth the trip... and when we win the lottery, well be back to purchase an RS Q8!! lol

We came in to look at the A5s and after test driving one, we knew we BOTH needed one so we bought TWO! Our sales consultant was Chris Ramos. He is extremely knowledgeable and thoroughly explained all the features and benefits of the Audi. The rest of the team - Jason, Mike and Ryan - all went over and beyond to get us the colors and equipment packages we wanted and were more than fair with our trade ins and financing needs as well. Prennis in detail had them sparkling clean when we took delivery and a big red bow on top! Definitely a FIVE STAR experience! These guys wont disappoint!

Our brief interaction with Leroy was great.

Orlando Estrada is always a pleasure to work with. Excellent costumer service!

Orlando Estrada has always been very nice and great to work with on our Audi service trips to Lubbock.

Orlando Estrada - We are extremely pleased with your help yesterday working with our issues we had on our Q8. Thank you for your safety & concerns for us retired folks. We give you a 5 star review and highly recommend you for any service needs of our Audi. We do love our Audi!!

4 stars for YouTuber drama 🎭 Texas Peurto Rico license plate tie fighters Star Wars Disneyland California Disney XD tour

Orlando Estrada at the service department is very accommodating and professional, glad to have him in our local dealership.

Jason Byford reached out to me via social media after hearing about my experience with my local Audi dealer regarding my RS6 Avant order.In comes Jason, who offers to give me a custom order, at MSRP, with FREE SHIPPING TO CALIFORNIA, courtesy of the dealership. I was absolutely taken back with the generosity. I have many friends in Texas and I will continue to refer them to Jason at Audi Lubbock. Thank you Jason!

I contacted the dealership to investigate an out-of-state purchase of one of their per-owned cars. Mu salesman, Leroy Gonzales, was extremely helpful in answering all my questions and was timely in his follow-up. I arranged an on-site pre-purchase inspection in which he served as the inspectors contact person. Everything went smoothly and Leroy texted me as soon as the inspector finished his work. The inspector confirmed everything the dealership said about the car and I am closing on the deal today. Couldnt be happy with my experience at Audi Lubbock.

Outstanding dealership. I wouldnt expect anything else from an Alderson family dealership.James Overton was our sales rep and he did an outstanding job. Hes very knowledgeable of the Audi line. You can tell hes a car junky and takes pride in knowing about Audi and the competition. Hes also very honest and will work hard to get you a good deal.We were looking for a used Q3 for our daughters first car. They didnt have anything the first two times we visited, but the second James sniffed of one, he was on it!! Called us immediately.Along with James, we worked with Audi Sales Manager, Jason Byford and of course the Finance Manager, Mike Tijerina. Jason was just outstanding with working the deal and Mike insisted, for some reason, that we pay for the vehicle!As a Red Raider, I wanted to do business in Lubbock. We live 260 miles from the dealership and it was like we were in town. We basically did the deal via text message!! Just because that worked best for me at the time. Theyll communicate with you however youre comfortable. I promise.This is our first Audi. I hope to purchase more in the future. I will be doing future purchases at Audi Lubbock if at all possible. Thank you again guys!

The best customer services. The atmosphere is excellent. Orlando Estrada is an excellent advisor and he keeps me informed on what is happening with my car during my stay in the waiting room. Thank you!

Always the best service and friendliest staff! Thanks to Orlando Estrada for always answering any questions and giving us any information we need!

Leroy Gonzales was very helpful in purchasing our Infinity QX50. It all started with a internet inquiry. During these trying times of Covid19, he had most everything taken care of before we arrived to the dealership. Much appreciation and thanks from the Gray Family.

Love love my new Audi. Chris was knowledgeable and thorough teaching me all the features and Jason went out of his way to make sure it was easy and quick to purchase and set up. These folks are rock stars in the car business.

Knowledgeable staff, top notch customer service, and an overall we were treated very well! Can not think Jason, Chris and Mike for taking such good care of us.

Very pleased with the service I received at the Audi dealership service center in Lubbock, TX. Orlando Estrada is extremely attentive & listens to all my concerns. He works very hard & Audi is very lucky to have him!! Thanks for all you do!

Excellent customer service we wanted a new car for my wife and by gosh they made it happen we left with a 2020 Q8 love the car. The buying experience was great no haggling and the whole sale team was personable. We will buy again from here.

Love the Audi house in Lubbock, Tx. As usual Orlando Estrada is top notch. He always makes sure we are kept in the loop, going above and beyond with his professional and friendly manner. He has been taking care of us since the facility opened. Thank you Orlando and Audi of Lubbock.

We had such a great experience with Audi of Lubbock. The best part was no pushiness! Adam was super knowledgeable and really fun to work with. I knew when we started talking numbers they were being honest and straightforward with us. Will I do business with Audi again? Absolutely!! I love my new car and I love my new friends at Audi!

Luis was awesome

Service on wife’s car was done as requested. Done quickly and car was received back clean and complete. Orlando Estrada’s usual helpfulness and good cheer completed a nice experience.Patrick Pritchett

Excellent Customer Service Car was exactly as described. Very nice staff did exactly as they promised. I would highly recommend the team at Audi Lubbock. I worked directly with Jason Byford the manager good guy. Thank you for an honest experience. A ++++

Orlando Estrada takes such great care of me! He makes it so easy for me when I take my car in for service! I am very appreciative of his professionalism.

Drove to Audi Lubbock to service my Audi for its routine maintenance. Mr. Orlando Estrada provided and excellence customer service from the initial phone call to the time we drove away from the bays. Orlando went beyond his duties s to providing us with a loaner car since we were from out of town to take care of personal business AND he recommended an excellent place to eat breakfast! Folks at Audi Lubbock are truly great. Thanks Orlando!

Orlando & Bianca are always helpful and pleasant. I have the option to drive 3 hrs to Audi Dallas or 3 hrs to the Audi in Lubbock. I always choose Lubbock because of these awesome people. They always make us feel like we are family! Plus, they always give 1000% and go beyond the necessary means to ensure my vehicle and I are good to go! The entire service team rocks but I am grateful for Orlando & Bianca!!!

Bianca Chavez did an outstanding job helping me with my service. Thank you very much. You guys all really care about making it right for the customer. The dealership is very laid back, willing to help and answer all questions. No aggressive people anywhere. Thank you all for helping a military/ LEO feel at home. I will continue to give them my service. There is no bs and it is all black and white. Christopher Harvey was my tech and he did an outstanding job! He even finished earlier than what was expected. Adam thank you for the knowledge on the RS5!. Orlando Estrada thank you again for keeping up with me and informing me through e-mail and text. I like that you always kept me in the loop.

Definitely the most pleasant car buying experience Ive had. James Overton patiently worked with us through the entire process of the purchase from the initial test drive to the very end where he explained in detail, every aspect of the vehicles operation. The sales manager Jason Byford treated us with the utmost respect and courtesy. I feel like the entire Audi Lubbock team were very trustworthy and honest. I look forward to doing business with them in the future.

Service Department is amazing, Alan Cummings and Orlando Estrada are very helpful and accommodating. I trust them to take care of my RS7. Chris (RS Mechanic) did a great job and kept my car clean inside and out. Thanks Audi Lubbock!

As always. . . .Orlando & The Entire Crew at Audi Lubbock are outstanding! They are cut from a different cloth and they genuinely care about providing a “Real, True, One-Off Customer Service experience! I’m very pleased with everything. Would highly recommend using Audi Lubbock for any & all your service needs. Weather you drive an Audi or a Chevy, trust the people at Audi Lubbock!!!!

The service here is amazing! I went in to get my vehicle serviced and was told that my vehicle had a recall and that I would have to come back another day to fix the issue. When I received my vehicle not only did they complete the maintenance on it they had also resolved the issue with the recall so that I would not have to come back! On top of that they also provided me with a loaner vehicle, which they have always done, so that I would not have to wait at the dealership during the duration of the service. Thank you Orlando and the entire Audi Lubbock service department!

I recently bought a 2019 Q5 from Adam. Between him, the finance department and service department, ( i had one to trade) they were awesome. Excellent customer service from all. Adam took care of everything in a professional manner. I highly recommend this dealership and Adam!

We do not have a Audi Dealership in my hometown so I have to travel little. This was my first visit to Audi in Lubbock. Got in and out fairly quickly. Had my vehicle in another Audi dealer 3 times without catching my problem. 10 mins into service Orlando Estrada walked me into the back and showed me my vibration was coming from bent rim. I wished I would have taken my car up to them first would have saved me a lot of money. Will be back definitely

Adam Richards was an excellent salesperson. We had never bought a car sight unseen and he made the process very easy. He gave us pertinent facts and condition of the car. I have even recommended him to our neighbor. We had lunch with him and enjoyed getting to know him as a very interesting person. Thanks, Adam

Thank you so much!good job Chris!!

Orlando is a great asset in the service department. He is very customer forward and offers a level of customer experience that is on a level very few dealerships will provide.

Top notch service. Orlando Estrada, service adviser is very knowledgeable and helpful. Would always keep an Audi in my garage, given the service provided by this dealership.

My husband and I were beyond impressed with this dealership. It was the best car buying experience we have had. Everyone was very friendly and knowledgeable about the vehicle we purchased. They took the time to show us every detail of the Audi Q7 and even called to follow up with us. We would definitely recommend this dealership and the Audi Q7 to anyone who is interested in purchasing a new vehicle. Tammy and Tyler helped us and we were beyond pleased!!

I was so grateful that Orlando Estrada sanitized my car for me. He did a great job.

Extremely friendly and helpful staff. Orlando worked very hard to accommodate my family from two hours away between two trips to the Lubbock Airport. We’ve had our Audi 5 years and have used several dealers for service. This is by far the best.

Audi Lubbock Service and Orlando Estrada Alan Cummins and Bianca are all top notch. Their attention to detail and the care they give to their clients is extraordinary. Each time I go in to Audi Lubbock for service, not only is my vehicle taken care of perfectly, but I always feel so welcomed by Orlando and Alan and Bianca. They take the experience of having your vehicle worked on, from being an inconvenience, to being a pleasant diversion from the busy day!

Excellent Experience Hands Down!!!!!! The staff is outstanding constantly pushing past the limits of Customer Service to give the customer a more personally involved feel in owning an Audi. Quality of services bar none and they will go to no limit to ensure your satisfaction as a customer great job great service and the quality that you would expect from the brand

Adam Richards was excellent in working with us on our trade-in and getting us into our dream car. Im not sure what kind of hoops there were, but he jumped through all of them to make it happen!! Adam was honest, easy to work with, and not pushy. Great experience. Go see Adam!

I bought my vehicle from the Audi Austin and you would never know the way that Audi Lubbock treated my for my Q7 service! They were so hospitable, kind, and accommodating. Ill buy my next vehicle from them given the chance!

I would like to thank Orlando Estrada, my service rep at Audi of Lubbock for taking such good care of me! He was very gracious, prompt and expedited the service of my vehicle to my great satisfaction. I would highly recommend Audi of Lubbock and Orlando to any of my friends and family. Thanks again!

I ended up buying a completely different type of car but WHEN I buy another Audi, it will be from here. Thomas was our salesman and was perfect in all respects. The GM (Tracy) was also super helpful and pleasant to work with. Highly recommend!

These guys were awesome to deal with, and I got a great price on a top of the line used truck! Henry was my salesman, and was professional, not overly pushy, laid back, and very professional. Mike, the finance manager, was polite, professional, prepared, and offered me the extended warranties, but didnt try to push 15 different products onto the purchase so the dealership can make more money. They also got me a really good rate on financing, and the whole signing process only takes about 30 minutes. I will definitely look here next time Im in the market for a car!

Orlando Estrada was wonderful. The whole team was so helpful and explained things well with my recent service. Very honest, quick, great loaner and they were fabulous with my two young kids. Made the experience so easy

Alan in service is awesome. I dont even have an Audi, we have a VW, and Alan goes out of his way to get me parts and service. He is awesome and I cant say enough nice things about him.

Tyler Kane was my main contact along with Tracy, Jason, and Mike. I got an amazing deal with even better customer service. What an amazing team! Thank you!!

Brennen Phipps the salesman was super helpful and made what I needed come true. The price on the used Audi was better than I had hoped for. My trade in was handled in a way I can’t thank them enough. The showroom is brand new and the most beautiful car dealership in Lubbock. Wonderful place!

It was like a 5 star date. Cost me everything

Staff was so nice and welcoming. My service advisor Orlando Estrada was utterly professional and nice and answered all my questions. They were able to service my car and also checked out some of my concerns with diligence and professionalism. Definitely will return!

Always a great experience! Orlando Estrada is amazing and accommodating. I love these guys!

Audi Lubbock is excellent in every way! I bought my Q5 from Adam Richards, he’s great, knows all the cars, and really cares about his customers. Just took my Audi in for service and Orlando Estrada was super helpful. This is an overall super dealership.

Lubbock Audi Service has always treated me well. Recently had some warranty work done on a problem they discovered during a routine maintenance. Glad they took the time to take care of it properly!!!

The Audi representative that assisted me in the purchase of my Q7 was Tracy Page. He was extremely helpful and did everything and more that he promised. I would recommend him to everyone. The representative that delivered the Q7 and helped me with setting up the tech features was Nathan Carroll. Nathan has continued to give me support by answering questions and giving me advice. Audi Lubbock has a great team in these two gentlemen.

I worked with Adam Richardson and he made my experience quick and painless. I did not feel pressured at all. He was very knowledgeable and easy going. I will be an Audi guy for life now.

My husband and I purchased a car a few weeks ago and had an excellent experience at this dealership. Tracy, Garrett, and Nick were incredible sales people. We wanted to take this opportunity as a small business owner to let others know this is a very good place to buy a car. We would recommend it very highly!

I went to see Adam Richards at the Audi dealership and he was great with us. We couldnt find the car that I wanted on the lot but Adam insisted there must be one there somewhere. We ended up building the car we wanted online but Adam insisted on going and checking out the inventory in the back. There we found the car we wanted exactly the way we built online. We negotiated an amazing price and took home the car that day.

Wonderful experience and very ProfessionalAnd such a pleasant environment .Orlando Estrada is great to work with.Would recommend him and Audi of Lubbock toanyone.

Incredibly helpful staff. Ive had my car serviced at several Audi dealerships across Texas (Austin, Houston, Dallas) and even Florida (Miami) but this was by far my best experience. Orlando was my service associate, and he went out of his way to ensure that my experience while getting my car serviced was top notch.

I can’t say enough about the Audi Lubbock dealership. The sales and service staff were very friendly. We even swapped photos of our dogs while I waited. The service guys did a great job with my car and got it out in a timely manner too. I love my Audi and I could not be more pleased with this dealership.

Add a shop to midland!!

Had an excellent experience.

They were very courteous. The place was very clean. The service was good but had to return the car for re adjustment on the washer fluid sprayers because they did not fixed then. That was the main reason I took the car in.

Test drive anything. Tyler is friendly. Bought the Audi. Previous damage? Fixed with a loaner to drive. Will be back for a Q7 for the kiddo.Update: Bought the Q7 from Adam. Tyler is no longer at the dealership. Adam is just as pleasant.Any Audi repairs needed to be done? Orlando is a great guy to talk to as well.

If you are looking to buy an Audi, look no further than Audi Lubbock. Adam Richards had an impeccable knowledge of the car I was looking at. The whole process from the time I drove into Audi Lubbock until I drove away with a 2017 Audi Q5 was a pleasure. I cant say enough about the entire staff, but especially Adam Richards. I recommend Adam Richards as the best salesman Ive dealt with in years!

I love their Audis

Tammy Antonuccis passion for Audi is instantly apparent when she shares the small details that make these cars distinct. She knows her cars! Had a fantastic experience with everyone there and am beyond pleased with the highest level of customer experience So glad they are in West Texas.

Very helpful in a pinchDue to an accident, I had to buy a new (to me) car on a raw winter day. Tyler Kane got the car I wanted ready in a hurry and Ronnie Kyle helped me find a payment my budget could handle. I appreciate it, guys, and I love my new car!

Orlando Estrada was excellent in his assistance with servicing my vehicle. Coming from out of town, I was very happy to have a loaner vehicle. I will tell my other Audi owners about my experience.

Such an easy trade-in process! Customer Service was top notch and made the transition so easy! Tammy was amazing!

We bought our Q7 knowing we would soon have an Audi house. We went in for routine service and Orlando Estrada helped us get all set up. Every thing was done in a timely manner and to our greatest satisfaction.We returned to have the new license plate bracket put on and again were very pleased with our service. Orlando has answered all our questions and if he didn’t know the answer, he got us one. Thank you Orlando and Audi of Lubbock!

Took my vehicle for maintenance and Orlando Estrada was very friendly and helpful as well as the service manager. I was very pleased with my service.

James Overton was one of the best sales person we have dealt with. He was very down to earth and helpful from beginning to the end.

Visited the dealership and had the chance to view a Q7. The salesman was Adam Richards. Very impressed with his knowledge of this vehicle and the way he introduced it to me. The staff is very educated in the products they sale. Very professional.

Great Experience and Brennen Phipps is top notch sales person. His knowledge of all Audi makes, options and technology was very impressive. Tracy Page, Audi Manager, has all the knowledge and experience to address all my concerns as a buyer. Alderson has done is again!

I’m very happy with this Dealer service for my Audi A6,, Excellent communication thank you Orlando Estrada. 10/16/19 Excellent service every time I come to this dealer thank you again Orlando Estrada.😀👍.

My salesman, Tyler Kane, was extremely knowledgeable and helpful. His kindness and patience created a luxurious experience. The service I received was unparalleled. I couldn’t be more satisfied with my experience with Audi Lubbock.

Alan, Orlando, and the technicians here are a knock out service team. They had my issues addressed and back on the road with no hassles. Even went out of their way to fix other things under warranty that I was unaware of when I brought the vehicle in for service.Tammy was kind enough to show me around the other models while I waited. She is very knowledgeable about these vehicles.I live in Denver, but prefer to get my maintenance and service done here when I am coming through town, as I know I will be taken care of here.Even though I only have an A3, I feel like I am treated the same as an R8 owner.

My service experience yesterday was well organized and done in a professional manner. Orlando Estrada addressed all my questions and also dropped me off for an appointment. Thanks. Ravi Shakamuri