After contacting Aireserv Laura their dispatcher quickly made an appointment for me which was awesome because my A/C was down. She was courteous and sweet and stayed in constant communication with me on ETA of the Tech coming to my House. A great practice they have is that they send a photo of the Tech coming to your House so you know exactly who to expect. The details in that message let my know that STACEY (I put his name in caps so you guys know who to ask for) was the Tech coming to my House. After STACEY arrived he quickly discovered the issue by being thorough and paying attention to detail. The best compliment I can give him is to call him what he is, a professional. He checked my system to make sure that was it. Educated me on other aspects of my system. I respected his professionalism so much that I even asked for a quote on a new system since mine is on its last leg. I hope Stacey’s Bosses see this review and he gets credit for being highly professional and thorough. I will be using them again when needed and HIGHLY recommend them to EVERYONE especially STACEY. Trust me you will not regret having this professional coming to your House.

This company is the worst HVAC company in all of Lubbock. The customer service is non-existent. We had an AC unit and furnace installed July 28, 2020 totaling $6,400. Once they get your money they don’t care about you. Don’t waste your time calling Aire serve. The “warranty” that they sell you on when you’re looking to buy means nothing, we were 12 days out of warranty and the owner didn’t tell me that I would be charged $86 for having a tech come out to look at my unit. I wasn’t aware of the charge until after the tech performed the temperature test. Which took all of 5 minutes.A one year old AC and Furnace should not show up on an inspection report as “not functioning properly” the company should have no issues and made it right but instead, the owner Laura, who has attitude problems, doesn’t care to make anything right with her customers who spend their hard earned money on their service. Would never recommend this company. Call someone else.

Mr.James Russell was our Hero on 6-9-21The ac unit in our laundry room was down for 2 days the thermostat was at 93 degrees..on those 2 days it was over a 100 degrees outside...A company had previously come out to work on the unit a week or 2 before...an after many attempts to get them to come back and after dealing with a very rude receptionist...A call was made to AIRESERV HEATING AND AIR CONDITIONING and Mr.Russell came to see what the problem was, within an hour or 2 you could already feel the difference in the laundry room...he fixed the unit, an no problems since...Now some of you might think its a laundry room...but we have 3 commercial dryers that once they are kicked on...it gets pretty hot really fast...on top of it already being over 100 degrees outside...I would personally like to thank Mr.Russell he was very professional, polite worked in a timely manner and was very understanding to our situation...Thanks again I would definitely recommend this company to my friends and family.

Our heating unit went out in November 2020, James came out and replaced the unit. He was quick and professional. We are extremely satisfied with the work we have had done with Air-Serve, and will continue to utilize this locally owned company, and refer all of our friends and family.Thank yall so much for everything!

Stacey was the technician that was sent to do our repair. He was wonderful. He told us everything he was going to do step by step. He really knows his stuff. He’s a great guy and hard worker. I would recommend Aire Serv of Lubbock to friends and neighbors. I had such a great experience with them that I know they will treat others the same. Highly recommend.

I would highly recommend Aire Serv. Stacey is an amazing technician. He knows what he’s doing and explains the process so I knew what he was doing and why. This company is such a blessing! I’m glad I found them! I totally trust their technicians and their company. This is what good ole’ fashioned customer service is all about!! I’m a customer for life!!

I would definitely use Aire Serv of Lubbock agin they are professional and a great company They came out to my house and got my AC running back to normal which made my house very cool in temperature thank u! 👍

Stacey came and serviced my unit which was freezing at the time. Not only was he very through on the diagnosis, he explained everything to me with just the right level of detail. He was able to provide services that should have been provided by my previous go to company and get me up and running. Didnt just try to sell me a new unit or dump a bunch of Freon in and leave. Actually fixed the core of the issue. Aire Serv is now my go to. Even signed up for a membership which Stacey offered!

They are always very prompt. When your a/c isn’t working with temps like they are, that’s important! They fix the problem & get the job done quickly! Always a pleasant experience with this company!!

Air Serv what can you say Always on Time GREAT SERVICE. James and Courtney are the Best. Thanks for taking care of us this Sunday

Stacey showed up right on time. I called at midnight and they had someone out at 10 am in the middle of June. No extra charge. Stacey confirmed my suspicions about a busted capacitor and replaced it in under a half an hour. If you need Hvac repair, Aire Serv is the way the to go. Im very cynical toward HVAC reapair people. I have the mindset that i never wanna call a repair person because im convinced that they are just gonna jack up the price with BS charges. No. Not these people, speedy oncall service with a freindly small and a very very VERY fair price. Every step of the way was painless and pleasant if i could give above 5 stars i would.

I cannot speak highly enough about James and his team. They are so thorough, so professional, and just genuinely care. I signed up as a member with them (they come two times a year for maintenance) and they always take such good care of our family! We have an older system but they always are able to help get us back up and running when we have issues. They are hands down the best!

Did a good job.. Showed me all of my options.

I’m super happy with the service I received. Stacey, the technician, was friendly and totally professional. I highly recommend this company!

They wanted to help but were to busy so they lost my business

I am extremely impressed by this companys commitment to great service. I was on a short time span where I needed to get a service on my unit within 2 days. James showed up on time. He was friendly, courteous and professional. I had called 3 other companies before reaching the receptionist at Aire Serv of Lubbock. No one returned my call. I will give all my business to this company going forward and I would highly recommend them for any heating/cooling service you need!!

Did not have the best customer experience my first time calling for a leaky unit, however I was contacted by James the owner and he immediately made things right. Very pleased with his professionalism and willingness to do the right thing. Will be using them again in the future.

Proud to work with James and his team. Quickly installed a new HVAC for the entire house for exactly the amount quoted in his estimate. System was running in one day! Everyone who came to my house was friendly, polite, and very conscious about not intruding into our working from home routines. I could not be happier. I encourage you to support this local business and these great people.

Air Serv was extremely professional. They sent a knowledgeable technician to my house who completed everything in a timely manner. Even booking my appointment was so very easy, and I also really appreciated the thank you for your business email I received afterward. I would recommend them to anyone looking for work needed on HVAC and other air-related issues!

I have used Aire Serv for about 10 years to service and maintain my AC/heating system. I have always received excellent service at a great price.Jaime Gonzales, a new technician with AS, checked the system and changed air filters today. He was punctual, professional, personable, and did a great job. Thank you, James (and staff) for the quality you provide.

Outstanding service very knowledgeable on product and extremely fast and repairing

Edit: James Russell promptly contacted me after a negative review and made payment for his sign. We cleared the confusion over order details and are happy to continue business with his company. Fastsigns wants all of our customers to be satisfied and will always go the extra mile to ensure satisfaction!They have yet to pay for a sign I produced and installed in September of 2019. The owner will not call back and the secretary will not disclose their current office location.

My husband called the office about 4:00pm today (Friday) and he was immediately met with a very friendly customer service representative who went above and beyond to handle our issue. We hand another hvac company over today who told us they would not be able to fix our AC until next week because they had to order the part. We have been without air conditioning for 2 days already and we could not go another day like this. When my husband called Aire Serv they were able to locate the part needed and had the technician James out here within an hour. James is very knowledgeable and got us up and running and now my house is cooling again. We even signed up for their service plan and we will use Aire Serv for all of our future HVAC needs. Thank you so much for caring enough to get us cooling on the hot summer days!

James and his team came highly recommended by a friend and boy did they deliver. Emergency work was discovered through the process and James made sure it was all addressed and repaired right away. Even though it was plumbing and not part of the work Airserv was to perform. Any additional work and supples above the quoted initial price for the air conditioner work was not added at the end. I only paid the quoted price. Integrity is the best possible word to describe my experience. So grateful I used them and am excited to recommend them.

Our furnace went out and Aire Serv of Lubbock gave us almost immediate help...which was so appreciated (not to mention AMAZING)!! This occurred on a Friiday...they came around 10:30 that morning and brought nice large heaters to keep us comfortable and warm as they began to diagnose the problem. With some equipment they have, they could inspect inside the unit and see what the problems were. They showed me what had happened and why the automatic cutoff on our furnace was activating. (thank goodness it worked). There was no fixing this problem and the unit had to be condemned and a replacement installed. They finished just as it was beginning to get dark on Friday evening.I would highly recommend this company....as they are clean, neat and do excellent work. Our furnace /water heater closet looked much much more efficient and I have to say cleaner when they finished!

Came to the rescue when my ac went out... James was very professional in diagnosing my problem and coming up with a solution that fit my budget. They arrived when they said they would and finished the job in a timely manner... even called later to make sure everything was satisfactory. I will VERY HIGHLY recommend this company! From the office staff to the owner and tech.... friendly, competent, fair and hard working! I wish all companies were run this well! Thank you guys!!

Excellent people

UPDATE 7/2020:Our old A/C unit finally gave up. It had been on its last leg for a while. We had a guy come out and he gave us an informative quote for a replacement. After doing some research to determine if the price was fair we called the next day to schedule the install. It was an all day project but the guys doing the install were working constantly. It has been very hot here (in the 100s for several days). After the install I did have an issue with the new unit. The new filter got wet due to poor draining and the unit annihilated it quickly. I called again and Aire Serv sent the same person who installed it out who made some adjustments. A week later it had done the same thing again and destroyed another filter so I called one more time and they sent a guy immediately to come check it. He replaced the plumbing in a different way and the gurgling sound went away that the unit had been making. He explained what was happening and why and also how this stuff he had changed would fix it. I am still happy with the service I receive from Aire Serv (even with the wet filter issues) and will continue to use them in the future.________________________________________________ORIGINAL POSTWe have had Aire Serv at our house a couple times over the past 5-6 years. James is awesome! He is friendly and does a good job explaining what the problem is and what your options are for repair. We have had our A/C unit and Heater serviced and are pleased with the quality of the work.Most recently our heater quit working properly. We woke on a Saturday morning to find our house very chilly inside. I placed a call in at 8 am for service. I was given a 10am-12pm window for a technician to be at my house. He arrived a few minutes after 10am and we were back up and running before noon after he replaced a part!! On a Saturday!!

I am a property manager in Lubbock. Anytime I need someone fast, and great.. I call Aire Serv. They are amazing!

Great service and honest company! They walked us through our AC issues and thoroughly explained all our options from repair to replacement. I didnt feel like I was trying to be sold, like everything else nowadays.

James and Courtney are absolutely amazing. The professionalism and honesty that they embed in their everyday work is just one of the reasons AireServ is the best!

Thank you for the follow up. We are satisfied with the outcome.

Very good service, on a weekend. Quick diagnosis, repair and very courteous. They know their stuff and went out of their way to get the part I needed. Totally recommend.

James and his crew just installed a mini-split in my third garage. They were responsive, punctual, and got the job done on-estimate. I would certainly recommend their services to anyone in Lubbock!

Prompt, professional, and friendly service with competitive pricing. They are great at communicating arrival times and always arrive when they are scheduled. I will continue to use them on my personal residence as well as investment properties.

They were quick to schedule, let me know when they were coming, and the gentleman was very nice and very professional. He corrected my problem and gave me some wonderful ideas about ways to improve my units performance. I could not have been happier with the service, or the advice. Wonderful company.

We have used Aire Serv for a few years now to do the regular maintenance of our system. They always communicate well regarding our appointments and have always treated us like a valued customer.

James and crew were wonderful! I highly recommend using them for any HVAC needs you may have. The integrity, personable service and cost efficiency is a breath of fresh air. James obviously cares about the reputation of his company which becomes evident in his attentiveness to remedy problems and his care for his customers needs. He is knowledgeable and capable in a competitive profession, and it shows. I want to acknowledge the fact that Courtney (office manager and the very sweet person I spoke to on the phone) made sure I got same day service even though it was a Saturday! Amazing! Thanks Aire Serv!

The best service and prices by far! I highly recommend their services! James is the greatest!

They were very true to there pricing when they gave me estimate Exceptional work and extremely kind and knowledgeable kept in communication the entire time and installed a brand new air-conditioning unit that works amazing best price I have found in Lubbock for what they provided owner and his wife are very friendly and worked hard to get me the best price on a budget would totally recommend them

Our heater of course broke in this forty degree weather, found Aire Serv online and sure enough James came out the same night I called (8:00 p.m.)Fixed our heater in less than an hour. He did a great job, and was very friendly!

Aire Serv responded to my call immediately when my A/C unit flopped. I mean, they did all they could to save it but it was the original unit installed back forever and a half ago. This new unit though is much more efficient. A/C bill has almost been cut in half. They also installed a Nest thermostat and gave me some tips on how to best use this new tech stuff. A1A rating on these guys.

These guys are prompt professional and courteous. I had obtained an estimate from a large heating and cooling company in the area for a heating and air-conditioning unit for my home and James Russell and Aire Serv were able to get me a unit with the same SEER rating and were able to save me $400. They also offered great financing and were very easy to work with. I cannot recommend them more highly.

Aire serve did a great job adding some vents in my master bed and bath, in addition, they did a great job installing my new smart thermostat!!! I highly recommend James .

Great company! Always putting their customers first.

I had an awesome experience with AireServ of Lubbock. James Russell and his whole crew were completely professional, on time and reliable. They did everything efficiently and we are totally happy with our new air conditioning system!

Responsive, fair price, great service - Awesome promo for diagnostic on the system... an ounce of prevention is worth a pound of cure. Call these guys!!!

Based on my experience, open 24 hours a day at Aire Serv does not mean that you will be receiving service from them (or even a call back, for that matter). I developed a false sense of hope after reading other reviews and visiting their web page. The web page indicates that they offer an any time service guarantee...well be there for you. Hope other that use this company have a better experience than what I have had.

Ive had mixed results from the American Home Shield warranty for our home, but Ron with Aire Serve did a great job on my A/C unit taking time to fix the problem and explain things to me. He had the part on the truck and finished the job quickly. He also made suggestions on keeping it running in the future. Great service from Sally and Jennifer in the office.

Very friendly and knowledgeable techs. Great services offered and special prices.

James is my trusted resource for hvac issues. He is honest, hardworking, and yes, even answers his phone in the middle of the night!

Had a little emergency and they took care of it very fast

Very very helpful technicians! They will help you come up with an affordable solution to your AC needs!

These guys did an amazing job, great customer service, reasonable pricing & they got our home Ac/heat unit completed in under a day! They will be our Air service people from now on!

These guys do great work! They showed up on time, fixed my problems and cleaned up afterwards. Highly recommended.

Professional service and fair price.

James at AireServ replaced our HVAC system last year. They were prompt and prefessional. We are very pleased.

Superb customer service! Excellent work!

Theyve always provided great service and fair rates.

A new HVAC system?! This is an idea that no homeowner looks forward to entertaining but when the time comes and repairs are no longer feasible, its a reality that were forced to entertain. In my case, after sifting through many options and several bids, I felt the best about going with Aire Serv of South Plains! James and Mike did a spectacular job with new ducting and installing my new Lennox system. James gave me his cell phone number from the start in case I had any additional questions throughout the process. They were professional, arrived when they said they would and completed the job in the quoted time frame. At the same time we had this work done, I went ahead and replaced the hot water heater while there was room to work in the closet. They went above and beyond to ensure that I had that done before they filled the space back up with the HVAC system. They even checked the venting to make sure I had it correctly installed.In the end, if one has to get HVAC or duct work done, I would highly recommend having James come out and bid on it. He does quality work and is inherently honest. If Im going to pay that much money, I like to feel good about where its going.He also has an HVAC maintenance plan that Im subscribing with. For $150 a year, his crew will come twice a year to service and clean the HVAC system to get it ready for Summer/Winter. Any additional properties are only $100 a year. Im signed up for my home and rental properties.

Very helpful, knowlegable and professional

Received great service!