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Hart Heating & AC
701 E County Road 7200 B, Lubbock, TX 79404, United States
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Hart Heating & AC

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Am
Review №1

Edward and Ryan were so wonderful! This was our first time having to use them, but their response was so quick and they were very professional. It feels so good to have the AC cooling again. They cleaned our AC and got rid of all the dirt. A+ service. I would recommend to anyone and use them again if ever needed!

Le
Review №2

I had a weekend AC outage. Hart first helped me confirm that it was not something I could correct myself, and then had a technician out within a few hours. The tech secured the necessary part, made the repair, and helped me submit the info necessary to get reimbursed by my home warranty company. An excellent experience from beginning to end.

Ju
Review №3

I was having a bad day. AC was out, wife was cranky, and I knew it wasn’t going to be a cheap fix. I think we have all been there before. So I stumble upon Hart from Google reviews and I am so glad I found them. My only regret is that I hadn’t found them sooner because I will only use Hart going forward.Brett was our technician and you can tell he takes pride in what he does. He is extremely courteous and professional. That alone goes a long way for me because it’s not so common anymore. He was honest and straightforward about the work that needed to be done and he didn’t try to sell me on stuff I didn’t need. All costs were explained in advance of repair so there were no surprises. Overall, Brett turned a bad day into a pleasant experience. Stop looking for another AC company and call Hart. You’re wasting your time and money with anyone else.

Mo
Review №4

I didnt get to use them but I feel bad because they were so responsive and I thought they werent going to get back to me. My son (3yo) had set my phone to do not disturb and I didnt see that they called back first thing in the morning and by then I had called someone else 😓I hope to use them in the future though!

TA
Review №5

The professionals at Hart were very polite and responsive. They were able to help out quickly and explained everything so patiently. I definitely recommend them to everyone and they will have ALL my future business.

Te
Review №6

They were very professional and on timeDid a very good job inspecting and serviced everythingWas honest and took pride in their workHave been using Hart for several years and bought our new unit from themNo problems and very happy with our systemWe bought the allergy and dust eliminator system and is awesomeHighly recommendTerry and Irene FranksLubbockThank you Keith and your team😎👍

KE
Review №7

I called and someone came out same day to diagnose issue with my Heating / AC unit. Gave me options to get the system repaired but due to system being very old it would be a temporary fix till something else went out on unit. A very nice and polite gentlemen came out name Mark Benedict came out to my house same day and was able to give me different options on replacing the entire inside / outside unit. Was able to find an option that helped me the best along with a few additions to not only save me money on filters but also purify the air coming into my home . Customer service is great and being able to get the entire system outside and inside replaced within 24 hours was a blessing being that we had a snow storm 48 hours after. I highly recommend Hart Heating and Air for any needs on repair/or replacement. I have told friends and family about this amazing company . They are there to go above and beyond to meet customer needs and expectations and also give peace of mind knowing the issue will be resolved asap. I cant thank this company enough and Mark for being there when I needed the service the most. I was without heat completely and within 24 hours I got a complete new system installed. Thank you Hart Heating and Air

Wi
Review №8

Very quick to come out and check my AC issue. Also very professional and also explained everything that was wrong with my AC and was fixed on the spot. Thanks so much.

Ju
Review №9

Very thorough and didn’t give up until they solved our issue and they were extremely fair about the charges for their service.

Ma
Review №10

Fan motor went out on a Sunday evening. Edward G. had been working on my neighbors unit earlier and happened to give me a card. When dispatch called me back, they lady was very friendly and explained the options as far as time frame (weekend callout vs. scheduling for Monday, etc.) I decided to have her ask Edward if he was up for another job for the evening. She promptly called me back and said Edward would be at the house in 15min.Edward was very friendly, fast, and professional. I really can’t express how pleasant it was to work with him and (Andrea?) to get my house cool again.

Ro
Review №11

Keith was very thorough in explaining the most effective options to fixing our issues. The crew installed everything quickly and professionally. Would definitely recommend again.

Ch
Review №12

Seldomly do I write reviews but in this case, Keith Hart absolutely deserves it. He was definitely very professional, very affordable, patient but what astounded our family is that this man went above and beyond other A/C services. Found issues we didnt even know was an issue. Fixed things he didnt really need to fix. He answered every single question we had with patience and was very knowledgeable. I 100% recommend this company if you have ANY issues with your AC unit.May God continue to bless this man.

Kr
Review №13

Called at 9 AM and they were here by 11! Sweetest technicians and they even have a price list to choose services from! They don’t over charge and will most definitely be using them and referring them again. Don’t pay attention to the bad review from one person! These guys are great!

Sk
Review №14

Fast service will definitely be using them in the future!

Vi
Review №15

A/C went out around 1 in the morning. Went online and filled out their Schedule an Appointment form. Quick and easy. Called at 08:00 to confirm and receptionist was professional. Explained that they were very busy and may not be able to get to me till late in the day, if at all, but more likely would be the next morning. Got a call later in the morning and tech was going to be able to make it out around 13:00! Upon arriving Brett was very professional. Found what was wrong within 30 to 45 mins. after fully evaluating both the A/C and furnace in the attic. After stating what was wrong, i was given a list of options that ranged from a band-aid fix (least costly) to max deal that included a 1 year free return to ensure unit was still working. I liked having the options (4 of them) to decide whether I could afford the max or if all I could afford was the least. I chose middle of the road. Brett completed the work in about an hour, cleaned out the A/C area of debris. Quick, clean and professional. Would highly recommend this company for A/C repairs and plan to do business with them for annual maintenance checks for summer and winter. Outstanding!

Le
Review №16

Very professional, respectful and they know what they are doing. Highly recommended.

Br
Review №17

To, Hart Heating and A/CWe would like to thank you from the bottom of our heart for doing such an amazing job with our AC unit. We had loss hope after calling 3 different companies just to be lied to and taken advantage off. Thanks to Brentt Hart for being patient enough with us and for explaining thoroughly what the problem was. He gave us options instead of just try to sell us a new unit like the other companies did. He fixed the leak and gave a full maintenance. its been almost 3 weeks and our AC its working great!!! THANK YOU! THANK YOU!

Ja
Review №18

Our A/C went out on the weekend. They could not get the part until Monday. They went above and beyond by providing us a stand up window unit. Brett even installed it for us. There are not too places that would do this for their customers. I will definitely use them again in the future and recommend them to anyone who needs heating and air repairs.

Gl
Review №19

I called Hart heating and A/C. Mike came to our home within a few hours. Mike was very professional and let us know what the problem was right away. Had our A/C working probably within an hour. Will definitely continue to use this company. Thank you Mike.

Mi
Review №20

Charged $79 dollars just to show up and $150 on the weekends...WHAT A RIPOFF ...Dont do it. I spent $800 with them and they didnt deduct the show up charge. NEVER AGAIN..Dont use em. UPDATE...Keith Hart is delusional and this is the way his technician installed the filter..I found this out because we hired a professional HVAC company to repair Harts attempt at servicing our unit..Bottom line is...DONT USE THEM..THE $150 AND A $75 SHOW UP FEE IS A RIPOFF..THIS COMPANY LIES AND IS A RIPOFF.. Update.. the $800 repair lasted 4 weeks, this was on a house we sold, we took care of the customer we sold the home to. Just dont use Hart, they are dishonest and threaten people.1/22/2021. Nope they never tried to work out issues. Not a rental, the owner lied about treatment and threat. Read the reviews.

Ky
Review №21

Brett was amazing and extremely helpful in getting our ac unit fixed...he did everything in his power to fix it and he did. We are so very grateful to have our ac back. Hes the best that we have worked with, most guys come in and fix what they think might be wrong but Brett fixed what he knew was wrong. Again thank you guys so much

Br
Review №22

I have had these guys out to the house twice. The first time was just to get a price on replacing the whole unit. Not only did he give me the estimate but he got the unit working again and didnt charge me a thing. Had to call him out a second time recently to fix an unrelated problem, and again he fixed it this time at a reasonable price. Every other company I called just told me my unit is old and needed to be replaced. These guys are knowledgeable and professional and have my business for life!!

Ra
Review №23

My service technician Brett H. was knowledgeable about my unit and didnt try to upsell anything. He was honest. He did excellent, clean work. He literally had to take apart our unit to replace the broken component and do a full maintenance cleaning. He sealed everything up beautifully when finished. Not to mention he was professional and kind. The kind of guy you just want to invite over for dinner sometimeLol. In a service industry its all about the relationships you build with your clients. He did an outstanding job of that. When we have any future HVAC needs we will definitely use him again.

ja
Review №24

The absolute best experience of 2020! Was taken aback by the way we were treated. Use them, theyll get it done👍

Ma
Review №25

We had just purchased a house that we are renovating and had not anticipated needing to turn on the heater so soon! Wanted to get it serviced and in good working order but with the impending weather I called in hopes to get someone out quickly. Not only was the young lady who answered really friendly and professional, Mr. Hart was able to come out 2 hours after my call. He serviced our heater, cleaned it out, got it tuned up and running within an hour. They will be our go to from here on out!

El
Review №26

I have been a customer for years and am so pleased with every aspect the way Kevin Hart runs his business. The customer service is exceptional, their work has always been quality work, and he gives me different options to solve my heating and air conditioning problems to fit my budget. I highly recommend this company!

Lo
Review №27

Good people and problem was fixed in a short time.

Wa
Review №28

Keith and his team are amazing. They’re quick, easy, and most importantly affordable. Anytime I call, Mark takes excellent care of me, and caters to my schedule and convenience. I couldn’t imagine ever calling anyone else. Hart Heating and A/C is top notch, and you won’t regret calling them the next time you’re in a bind.

Ra
Review №29

These people are honest and reliable. Their field people are experienced and helpful. Hart is the only company will will ever use.

Ju
Review №30

These guys have always been awesome. I have used them on numerous occasions due to my unit being really old. They always show up quickly and offer different levels of service to choose from. The one service i cant choose from is how professional they are. They offer that service for free. They took the time to run through my entire unit and not only repair what I needed fixed but did some minor upkeep on my unit as well. They answer every question i have with honesty and Keith always gives me options. I always feel like he gives me sound advice and not salesmanship. Great service.

Ho
Review №31

We came home from vacation to our AC not cooling at all. I took a chance and called Hart for the first time and in the same day within only a few hours they showed up and replaced the motor on our outdoor unit! They were so reasonable, affordable and straight forward! We absolutely found our favorite company.

Te
Review №32

I called them about 11:15am. They were here by 1:30. They were fast, clean, and thorough. Brett helped with getting to know my thermostat, serviced my heating unit, put a new vent pipe in for me (it had been damaged by roofers), and even showed me where the filters are and how to change. He is the sweetest guy! He and Delbert went WAY above and beyond in getting the job done. I HIGHLY recommend Harts. I have used 2 other plumbing/heating/AC companies (both well known) and have NEVER gotten even half as good of service as with Hart. I will call Hart again when I need help, and highly recommend them. Thank you guys for doing such a good job at such a GREAT price!

De
Review №33

Brett Hart came and got my air conditioner running again. Super hot outside worked so many hours trying to get me going. Never ever a negative attitude. I rate this company more than five stars. Brett was an amazing representation of this company.

Ka
Review №34

They were really nice. They were in and out of here in a super fast manner. They were very knowledgeable and my house now has heat! Thanks Mike!

Be
Review №35

Thanks so much for being there for us whenever we are in need! Mike did a great job of quickly figuring out just what was wrong, and then getting it fixed for us in no time at all. And thank you soooooo much, Keith, for your kindness in refunding part of the payment. What a tremendous and unexpected blessing!Love you in the Lord,Lonnie and Beverly Reed

Em
Review №36

Hart Heating & A/C were professional, knowledgeable, and friendly. We loved that they confirm the necessary fixes before charging the customer. They were at our residence within the hour of calling them for help. A big shout out to Brett and Delbert for their honesty and professionalism, Thank you! We highly recommend Hart Heating and A/C. Great small town service with a friendly and professional demeanor!

Ja
Review №37

They did a great job fast service.

Ri
Review №38

Got there quick, and was very professional and courteous. Will refer to as many people as possible. Thank yall!

Sh
Review №39

Keith Hart and company do an exceptional job. They are knowledgeable, prompt, friendly and affordable. He offers me more than one solution to every problem. Great job!Keith Hart and his crew are amazing! They come running with prompt, friendly, amazing service every time I am in need. Thanks to a man and his crew who take pride in their work and know the craft. Give Keith a call if you ever need THAT kinda guy!

Ra
Review №40

We had our A/C system stop operating properly. Keith made the best of our situation and got our house cool again. He was kind, informative, and a person I learned to trust during the visit.I would easily recommend having Keith look after your A/C concerns.

Bl
Review №41

The Hart team made it out on the day we called them to check out our AC that quit working. They were very professional, knowledgeable, and helpful with what needed to be to fixed on our unit without trying to sell us things we didnt need. They were done with their work in less than an hour and our house already feels MUCH cooler!! Would definitely recommend if you are looking for someone to get the job done right!

Jo
Review №42

My wife and I had them come out to look at water in our A/C cabinet. They pulled and said the switch was stuck. Also let us know the unit was old and might need replaced which I was prepared for. When my wife asked how much the tech said he would have to get a comfort advisor “salesman” over to go over that. Well the next day the A/C wasn’t working so we called them back out. Now the pump is bad and it has to be replaced. The issue I have is I feel they should have given the option to replace the pump the first day and saved me money or at least credited the first day instead of charging me both days.

De
Review №43

The people at Hart Heating & A/C are super courteous. I sincerely appreciate Mark taking the time to go over my issue in such a professional manner. Hart treated me like family. The service was fast, efficient, and relatively easy on my wallet. And, we all know how expensive A/C and Heating repairs can be. If youre having A/C or heating issues, Be smart - choose Hart.

sa
Review №44

Edward,Keith and the guys where very polite and kind. 2 fulls day of work and they did an amazing job. Edward of very kind and explains everything. The guys spent alot of time in the attic redoing the ductwork and they where sweating so bad. Mark from heart drove all the way to Morton to bring my remote. I would recomend them HIGHLY. VERY PLEASED.

To
Review №45

We appreciate your prompt attention & all your efforts to make it as cost effective as possible. Thank you for taking good care of us.

Br
Review №46

Absolutely phenomenal company! Brett was awesome. He got out here quick and got our air conditioning running in peak condition. Very reasonable prices as well. I highly recommend them to anyone needing their HVAC serviced. Their attention to detail is second to none.

Ge
Review №47

Hart Heating and Air responded very promptly to a Sunday morning call, also on a holiday weekend. Service was excellent - problem diagnosed and fixed within an hour. Very much appreciated!

Ju
Review №48

Recently had to call Hart Heating & Ac out. My heater was acting up. I called on a Friday afternoon assuming they couldnt get out till Monday. Mike was at my house within 45 minutes from when I called. He was knowledgeable, friendly, and had the problem fixed within 2 hours. I highly recommend Hart Heating & AC! Top notch company!

Jo
Review №49

Hart Heating and A/C has taken care of my family here in Lubbock TX for years. In each situation where we needed work done they were fast, professional, knowledgeable, and affordable.I highly recommend them and will continue to use them in the future.

B
Review №50

My A/C system stopped cooling on a Thursday night, I called Hart Heating & A/C Friday morning at 10a.m. Keith Hart came out himself and did my estimate before noon. By the time I got home from a meeting at 3pm that afternoon they had my leaking system fixed and running in tip-top shape. Keith was a class act, very honest and straightforward with me, and his crew was friendly and worked hard to get my system running again. I was very impressed by this company and highly recommend them!

Da
Review №51

I had never used Hart Heating & A/C before, but I am glad I called them. I was absolutely amazed how quickly they got to my home and how polite and professional the service was. I will definitely call them again. Although, I do not recall the technicians name, but I found him to be very nice and respectful. Great job!

Ca
Review №52

I have used Hart over the past few years and they are great! They installed a new unit for us two years ago and we have used them since. We recently had a sewer line burst that drained into our air return system which was causing that smell to be circulated through our whole house so we turned off our AC. Well, not having AC in August was not fun. They came out the next day and checked it out and Keith called me instantly and told me that they would be on it the next day especially with having a 2 yr old in the house. Edward showed up promptly and did great work. Hats off to the whole Hart Heating and Air, especially Keith, Brett, and Edward!

Jo
Review №53

Lewis was great! He was very kind and knowledgeable. He was able to give me several options for repair. He didnt just pressure me into buying a new system. The prices also seemed fair! Overall I felt very well taken care of and will be going back to them again if needed!

La
Review №54

Called first thing in the morning and they were able to make it to my house in less than 2 hours (was given a 9-12 window and they called that they were on their way at 9:20). They quickly found the problem and gave fair upfront prices and had it fixed before noon. I liked that they gave several options when it came to the repair but the best part was the friendly service. The guy even took his shoes off outside the house without being asked. The guys were friendly and honest and I highly recommend them!

Te
Review №55

Great people will do exactly what they sayBought new unit with the allergy filter system and is working greatThey came out and did a free courtesy check on unit was very professional and on timeWould highly recommend to buy fromAlso the new unit cut our bill at least 25%on cost of runningVery pleased

Ga
Review №56

Every employee I have dealt with at Hart Heating & AC is professional, knowledgeable about their services, trustworthy and friendly. They have always been prompt and willing to explain what needed to be done in order for my HVAC to work. I would not hesitate to recommend their services to anyone.

Da
Review №57

Great service. Contacted them and received same day service. Will definitely use them again and recommend them to my friends.

Da
Review №58

I am so happy with the service that Delbert provided. He was professional, upfront about the problem and had it repaired much quicker than I expected. I am really relieved that the A/C unit could be repaired. I had been told by another company that it couldnt be fixed and would need to be replaced so thats what I expected. I will recommend Hart Heating and A/C to anyone and especially Delbert. Great job. Thanks so much!

Ma
Review №59

Quality of service with this company was excellent. Staff was very friendly and work fast in getting my a/c working properly. I would highly recommend them to anyone having issues with their ac unit.

To
Review №60

Good people. Good value. Good communication. No issues. We are happy. Thanks for helping!

Va
Review №61

Hart Heating and A/CAbsolutely wonderful! Amazing Service!Everyone was absolutely wonderful from the first phone call - which I want to add was made in less than 24 hours after I sent an email to request service! I love and appreciate they way this team worked around my schedule and still took care of my AC needs the same day! Delbert was very professional and took the time to answer all of my questions! The quality of service was great from start to finish! Price of service was very reasonable! Hart Heating and A/C has gained a customer for life!

Pa
Review №62

The service technicians were very nice & friendly. They explained very well each thing they had done in the service checkup of my system. They even waited on me to go get new air filters and then installed them for me!I am confident that my system is ready to go for the hot summer as well as the winter!

Gh
Review №63

A long story short. I’ve called 3 other companies in the last few years about our issue and they all did the same thing and that was not find the leak. I called Hart and I met with Mike and he did something that no one else did he checked outside and he found the leak and replace what was needed. Mike me and my wife appreciate you helping us out thank you so much....

Ch
Review №64

Brett came after hours and cleaned our HVAC very quickly! He was very courteous and explained everything that was going on. I highly recommend Hart Heating & A/C. We will definitely use them again.

Ta
Review №65

When our A/C went out and needed completely replaced, Hart Heating and A/C took great care of us. Their service was beyond quicker than anyone else could promise, and their pricing was the best in town as well. We appreciated the care they took to really meet our familys needs. We were back up and running in the cool of summer in no time

Sh
Review №66

Great customer service. He was kind and willing to talk to you. Explained what was what. I had some issues with repairmen in the past but this time I definitely got what I paid for. Ac is working better than when I bought the house. Great company and great repairman!

Ni
Review №67

If I could give 10 stars I would. I highly recommend Hart Heating and A/C, they have been extremely helpful throughout my A/C issues. Never had an issue with any of the employees. Big thumbs up to David!

Mi
Review №68

Our heater went. We called Hart air on a Saturday morning at 7 am & it was fixed by 9am. Great customer service!

Cr
Review №69

This company goes above and beyond. They scheduled my service in an excellent timely manner. My technician checked every possible cause, before giving me an actual detail of what my problem was, and he was nice enough to take off his shoes before entering my house, Not that I cared. My technician was extremely respectful and professional. I recommend this company to anyone who is having trouble or just needs regular maintenance...I have already recommended them to everyone I know...

Ro
Review №70

I’ve used Hart for years - great guys - but something happen last year - had them to come by to recharge my A/C - cost me $850 - for less than 30 minutes of work, absolutely turned into hands down biggest rip off in town - even if they were the only one in town I would call somebody from another city - for I’ll never ever use this totally rip off company again.

Ka
Review №71

This company was amazing! They were extremely nice, efficient, knowledgeable and were straight to the point! They didnt try to make me purchase anything I didnt need. I would HIGHLY recommend these guys! Great job!

Au
Review №72

I called with an A/C issue, and the guy helping us was awesome. He was able to talk me through what to do and what to look at to diagnose the issue and instructed me on how to solve the problem and gave me tips to prevent it from happening again. All this in just 10 minute conversation. They were very helpful and easy to work with.

Se
Review №73

I have used this company about 4 or 5 times and each technician is always super nice and knowledgeable. I believe the company is honest and fair in pricing. Most of all I love the fact the owner, Keith, answers the phone and calls. He is genuine and kind. Will continue doing business with him.

Za
Review №74

Great company. Quick response and quite knowledgeable. Mike and Delbert were very nice and knew what they were doing. I would recommend them to anyone having a/c issues.

PE
Review №75

Called Hart at 6:50 a.m. on Monday morning. Didnt realize it was that early, but there was someone ready to answer the phone! They called back later to confirm and by 5:00 p.m. my air conditioner was working perfectly! Delbert and crew were friendly, professional, and went out of their way to take care of things. Highly recommend!

Le
Review №76

So, this review requires a story. Lost a loved one after a shockingly sudden, way too brief battle with pancreatic cancer, left town afterward to hide or escape or whatever we do to defeat grief, and came home (though it was the last place I wanted to be--so empty and quiet) . . . only to find my AC was dead. First company swore it would take 10 days to fix! In August! In West Texas! Hart Heating & A/C got the job done the next day, and it cost exactly what we agreed it would cost. The most hard-working, polite, honest team of professionals Ive ever encountered. I will never use anyone else for my heating and A/C needs. They are wonderful! I cannot recommend them highly enough.

De
Review №77

Everyone from Hart was friendly and helpful! When Brett came to the house he was very prompt and professional. He clearly explained our options for fixing the A/C issues and had them fixed in no time! Hart Heating & A/C will definitely be our first call when we have service needs in the future.

Ga
Review №78

I called this morning and met Mike. I am extremely happy with these guys. I can see why they have such a high rating. Thank you again, for responding so quickly and resolving the problem.

Ke
Review №79

I chose Hart Heating & A/C primarily because of the reviews left by previous customers, glad to say I was not disappointed! I am way beyond pleased with their customer service and fair pricing. For any future needs we will be using Hart Heating & A/C! Lewis was very professional and understanding of my concerns. He was great to work with and should be recognized for his outstanding customer service! I called in the morning and at first was not able to get an appointment until the very first of the afternoon but would call me if they could schedule my service sooner. They called back within 10 minutes to let me know that Lewis could come out late that morning. Thank you Lewis and Hart Heating & A/C for your help and for fixing my heater quickly!

Li
Review №80

I love this Company! Every time they work on our home A/C or our Rental Property A/Cs they are soooo kind, courteous, and honest. They have never tried to take advantage of us and always help give the best advice. Delbert was so nice and was so helpful and I cant say enough good things about him and this company.

Sh
Review №81

Fast, friendly service! They came out the next day that I inquired on Yelp! The guys were very knowledgeable and friendly and worked on an issue that didnt even have to do with my AC with a very fair price! Thanks!

Cr
Review №82

Fantastic experience working with Hart Heating & AC. They had a quick response and fast diagnosis of the problem. Once the problem was solved, the technician continued and did a thorough check and cleaning of my entire system. Great job. Will definitely use them again.

vi
Review №83

Lacking heat during a cold spell can be frustrating. I contacted Hart Heating on a Saturday & got a quick response. The technician, Delbert, was very polite and answered all my questions patiently, while getting my furnace running again. He even relayed the conversation he had with the owner to me, being honest that there could be a control board that might go out later even though the furnace is working now. I was only charged the service call, but given a guarantee if it did go out again. I will definitely be contacting Hart Heating if it does or when I have any other issues with my HVAC equipment.

Je
Review №84

Hart Heating and A/C was out in less than an hour after being called. Keith gave me a price before he began his work and did a thorough job of servicing my air conditioner. I am very pleased and would highly recommend Hart to anyone needing A/C service. My house is nice and cool now!

Ta
Review №85

We love Brett Hart and all the guys at Hart Heating and A/C. They have always taken great care of us! We are customers for life!

To
Review №86

Great company! I have used them for years. Quick response time. Always able to get any issues fixed for a fair cost. Recommend without hesitation.

re
Review №87

Keith and his crew do great work. Keith charges a fair price for his excellent work. He gets to my work in a reasonable time frame. I have recommended him to several people and they have been pleased. I will continue to recommend his company in the future.

Me
Review №88

From the receptionist, the on call assistant, to the owner...all I can say is WOW. I called after hours last night for a suspicion that I had problem in my ductwork. Before the night was over. I had spoke to 3 of the most helpful and patient representatives of the HART team. Keith (owner) called and advised me on what he believed the problem to be. He provided counsel and advice about the process of identifying and remedying the problem at hand. This turned out not to be an HVAC issue but still, he called back to offer his help. If you ever need HVAC services, this is the place. The customer service is above and beyond any I have experienced. HART group, you make me want to offer better service. Your kindness is contagious. You guys are AWESOME!

Tr
Review №89

Great service.Delbert was kind and polite - making sure I knew exactly what he was doing at every step of the way.Highly recommend these guys.

Ra
Review №90

Great experience! Very helpful. I was cleaning my backyard and the guys even helped me carry some trash to the dumpster. Best service!🤗

Ed
Review №91

I have used Hart heating and air for about 10 years now. They service my personal residence as well as my rentals. They are always very courteous and professional. Most of all they clean up their mess before they leave. If youre looking for a good and honest company, look no more. I believe they have always been very fair with their charges. Eddie E

Ch
Review №92

They were very professional, quickly assessed the problem, updated me, and got right to work. They worked with my schedule easily and I felt they were very trustworthy and qualified the whole time. I will definitely continue using them and will be recommending them to friends.

Ba
Review №93

I have used Hart Heating and A/C for years. Every employee I have had contact with has been pleasant and professional. They are very prompt and very good at communicating when they plan to arrive.On one occasion, fixing my A/C unit did not go as planned and a part was inadvertently broken. Without missing a beat, they replaced the part at no cost to me. No fuss at all.I can’t recommend these guys enough!

Pa
Review №94

The 5 stars is for the representative of Hart Heating & A/C, Delbert Whitley. He is very knowledgeable, personable and honest. I feel like I could have maybe saved money if I had spent more time shopping around but the quality of service is certainly worth it to work with Delbert and Hart Heating & A/C.

Ru
Review №95

Scheduling AC repair for an elderly member of our community we had these professionals comes in and assess and provide a solution that we could agree to, taking 4 days to come in and have a schedule system replacement. A second trip to the home was requested as a continued review of the job site, only to be contacted at 6:30 the morning of the installation to say they made error in not only the size of the system but also in the ducts, and trying to pull more money after they were already getting over $8500 for a system. Their mistake was going to cost $2500 additional and they took no responsibility for the mistake and would not even discount the difference of the $2500. This is really poor sales tactics to pressure you into adding in more expensive items last minute knowing it is summer and for an elderly person! There is truly an ethical issue here with this company and how they do work!

Al
Review №96

The best service I have ever receive! Extremely professional. I called Hart AC around 2 and they sent someone out around 3ish. Delbert was my technician and he was very sweet and polite. I would definitely recommend this place to anyone.

Ni
Review №97

Hart AC came out the day after I called them. They found and fixed the problem promptly. I would definitely do business with them again.

Li
Review №98

Our heater at our building was out this am. Temperature this am in the 30s, they were able to come right out and get the heat on! Thanks so much appreciate you guys and how well you take care of us!

Br
Review №99

I build custom homes for a living and my customers expect a certain level of service and this company certainly understands that and has not only met, but exceeded my expectations.Brent Lee3 Bar Custom Homes LLC

Th
Review №100

This company is a refreshing example of professionalism and customer service. I especially am thankful for the great communication, craftsmanship, and follow up clarity on what was done and what to look for in time to come. I certainly will use them again!

Information
30 Photos
100 Comments
4.9 Rating
  • Address:701 E County Road 7200 B, Lubbock, TX 79404, United States
  • Site:http://hartheatingandac.com/
  • Phone:+1 806-795-1207
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Contractor
  • Furnace repair service
  • Heating contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Offerings
  • Repair services:Yes
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