First time using this company and I was very satisfied with both the results of the cleaning, as well as the professionalism of the technicians that did the work. After a not-great cleaning by the last company I used, I decided to give Zerorez a try. I am very glad I did, and will definitely use them again. My carpet looks fantastic.
Called before showing up and actually was able to get us in early. Explained process and cost as well as our expectations prior to starting work. Jacob was thorough and completed the job with minimal disruption/noise. Will hire again and recommend to others!
The service tech was very courteous, informative, and professional. The service was quick and at first seemed effective. The dark traffic areas look bright again! However, as my area rug dried and I could still see a coffee stain from just two days ago, I could still smell coffee coming out of the rug. I was contacted by the owner about my issues and he was very kind and courteous and helped me figure out how to fix it. Good customer service goes the farthest in any business! I’d be happy to use this company again in the future.
This place is AMAZING! Everything from booking the appointment to leading up to the appointment and the actual appointment was just done so professionally! Definitely helped make the space feel like my own! The previous tenant that was here had a few animals and you could tell from the smell of the condo…the whole process took less than an hour and there’s a warranty for the work! 🤩 such a good deal! You’ve got to check them out!
Chris was nice and the carpets look and smell great! He took care to wear booties and protected our walls with corner guards. Impressed and will use them again if needed. Also worth mentioning that it comes with a 30day guarantee!
Theyve done a great job every time Ive had them clean the carpets where my 84 year old father apparently drops more food than he eats.
Ryan notified me of his arrival time. He evaluated carpets for pet stains and recommended which rooms would benefit from bio-treatment. His approach and work were professional. Great service!
Camille was on time and did a fantastic job…the carpets are spotless and look wonderful.
Great job. Smells and looks so clean but no chemical order at all. Granite in kitchen looks good. The tech, Ryan, who did my carpets was thorough, focused and personable. I would definitely recommend Zerorez and Ryan.
Have used Zerorez several times, smaller master bedroom for $50 seems reasonable, $70 for stairs with a 28” wide carpet runner down the middle for $70 seems high, especially with the stairs taking about half the time as the bedroom. Requested additional vacuuming of the carpet to pull more of the moisture up, just as wet as the last time, apparently the process doesn’t allow for such extra vacuuming so the carpet dries faster. Nice technician.
Love the service! Was a bit put off that our technician didn’t have a mask to wear. Luckily, we planned to have the kids away anyway, but it’d be better if the customer has the choice as not all people have access to vaccinations yet.
Really great service, they gentlemen that cleaned my carpets Chris was awesome. He made sure everything was done correctly and was diligent through out the whole process. He was also very nice and professional.
The technicians were friendly and efficient. The carpet looks great. We used the pet treatment that has left the carpet feeling a little waxy. The pet odor seems to be better, so that’s good, but I’m afraid it won’t last. I would have liked to understand the capability/limitations of the pet odor treatment prior to the treatment to give me realistic expectations. As they finished, the technician explained that if the urine was in the pad, there wasn’t too much help, so I felt disappointed. This is the reason for 4 stars. I will absolutely use ZeroRez again. They did a great job!
Ryan did a fantastic job. We have 2 big dogs that are very messy and Ryan took the time to get it clean
I experienced zerorez coming in today to clean the carpets in a home that I’m renting the technicians name was Nathan he was very prompt on time I have white carpets and three kids before he came I was afraid I was going to have to get new carpet he did an amazing job getting out any stains that I had tried to get out myself before with every product I can find on the market with zero results the carpets are now white again!😁 I saved money time and energy using this company the technician Nathan was very professional fast very nice and down to earth! Which makes a huge difference when allowing people into your home!! I would definitely recommend this service as it turned 20 year old stained dingy carpet looking practically brand new! Thanks Nathan and zerorez!!!
I left 5 stars as the guy who did the job was knowledgeable and helpful. This is my second time using zerorez though and haven’t been to happy with them a response to any messages would be cool
Both technicians were polite and thorough. They texted me prior to arriving. They explained everything and asked questions to help me be sure they were doing the correct treatments on my carpets. Great service.
Our service tech was excellent! She is starting her own franchise and I know she will be a big success. I would recommend Zerorez for your carpet care.
Cody, the technician, was not only on time but he was early! I wasn’t ready for him to show up that early but was able to text him to let him know when I was ready. He answered all of my questions, which I had quite a few! Cody also walked me through the area with a black light, showing me all the areas that needed a little extra love. The carpet is still drying so as of now, I am completely satisfied with the service I’ve received and would highly recommend them to friends and family. Cody was in and out of here in under an hour and I had my whole basement cleaned which consists of a living room area, master bedroom, and walk-in closet. Two thumbs up for Cody and Zerorez!
Fantastic clean by Zero Rez. Carpets looked SO much better. We were very pleased. And they even arrived early! Ryan was very thorough and worked hard to get it done quickly. Highly recommend.
Cassie was very professional and made quick work of my carpets. She did an amazing job and communicated throughout the process. I will definitely be using this service again.
Great company! I am so pleased my carpet looks great! Worth every penny👍❣Payden did a super job.
Cassie was wonderful. She did an excellent job snd took extra time to scrub the back hallway, which no one had been able to get as clean. Will call again when I need my carpets cleaned again.Thank-you
Payden did a wonderful job. He was very knowledgeable. He was very professional and the way he handled himself andthe way he started and completed the work. I would highly recommend them. I will be using them again on my new home.
Service was on time and professional. Tech was personable and informative
They were reasonably priced and super fast. The young person who came to my home was exceedingly professional and my carpets looked great.
I’ve used multiple times and am always satisfied. They do great work!
I had a pet who’d been sick and the carpet needed to be cleaned and treated. Making an appointment online was very easy, the pricing was laid out in a straightforward and transparent manner.The man who came to do the work was very helpful, thorough, polite and respectful. He did an amazing job and I am very pleased with this company.
Out technician Grayson, did an excellent job and was very pleasant and professional.We have a puppy, so as you can imagine, there have been many accidents while house training. Now our floors and couch look and smell so much better,!
Our carpets look so good! I was shocked with how well the tech was able to remove pet stains and odor and bring life back to our carpets! Will definitely be using them again!
The young man did what I asked him to do and as it has been a few days it appears that he did a good job.
Great job, professional, went the extra mile to get it done right. Second time to use this company and will again! Thanks
This is our second time using Zerorez and are extremely happy. One room of carpet I thought was going to need replacement this team made lol like new. Very respectful of of furnishings and our space. Courteous and friendly. We will use them again after the holidays. Thank you
Grayson was totally professional and very communicative. He did a great job, and the carpets look and feel perfect!
This is the second time we have had our carpets cleaned and we absolutely love this company! The technicians they send are always on time, courteous, and do a very thorough job. I would highly recommend this company!
Payden did an excellent job! He was neat and very careful. Thank you! 👏🏻
Professional and nice service! Carpet didn’t get as clean in main dirty areas as I would’ve liked but probably due to the quality of carpet and how past due they were for a cleaning.
Technician was very prompt and amazingly quick. The carpet looks great!
Showed up early. Carpets were pretty bad and old. We thought it was a lost cause, but they have been brought back to life. Excellent job! We are very pleased.
I had Zerorez clean two area rugs. One of them cleaned up very nicely with no issues. The other rug came out with dark streaks. They responded immediately and came back and recleaned that rug. While the streaks are now gone, they still have a grey, dirty look. I texted the owner about this numerous times and have yet to hear back. I won’t use them again.
This is the second time I have used this company to clean my carpet. Just like the first time, they were quick to get me on their schedule. They called prior to arrival and were on time. Both technicians were polite, courteous and made quick business of getting my carpet cleaned. Carpets smell and look great. Will use again next spring.
Zerorez is very easy to work with, from scheduling through the cleaning process. The technicians are personable and professional. The 3 man crew cleaned over 2,000 square feet including stairs, spots, and stains in just 2 1/2 hours. The zerorez process left our carpets nearly dry!
Thank you! Easy communication and walk through prior. The technician spent time in problem stain areas and very polite and professional. Appreciated..! I found them via a social media ad on IG and glad I chose them. And…NO hard chemical smells or shampoo odors either in the house that in were nauseating with other cleaners.
I’ve had carpets and pet stains cleaned by Zerorez in Washington state. We just moved to Colorado and wanted the carpets in this home cleaned before our furniture arrived.Greyson did an awesome job! He contacted me before he left the shop to give me an arrival time. He showed up and was a friendly professional. He used shoe covers every time he went in/ out of the house. He was thorough and careful with edges of walls & the staircase corners. Great experience- I’m really pleased.
Ryan was very prompt and professional. Carpets look great afterward. The only issues were that it took more than 8 hours for our stairs to dry (was told 4-5 hrs) and its a little expensive compared to alternatives, but will use again.
The technician was right on time and did a terrific job. 30 day guarantee
Very impressed with the work done. They called in advance, were on time and thorough. Friendly and quality service. Will recommend!
I had a very good experience with Zerorez of Northern Colorado. Quote was quickly received and accurate, communication was clear and concise. Cleaning crew arrived on time and clearly explained the work which was completed effectively and efficiently.
Tech, Grayson, was amazing and took great care in cleaning my sectional. Ill have zerorez back to clean my carpets, too. Excellent job.
Professional and friendly staff. Ryan was our service provider (Ill request him again!). On time (early), carpets look great.
I liked Cody’s mannerism. He was polite and did a good job.
The person who performed the service worked hard to do a good job and when I asked, took 10% off the total because he arrived more than 2 hours after the scheduled appointment. The discount was not offered by the manager. (Appointment was for 8:30, I called the office at 8:45 and was told he would be here at 9:30. I called again at 10:20 and he arrived at 10:40). I would have appreciated a call from the manager.
Professional and courteous. Took precautions to protect corners and advised pre and post cleaning what to expect. Looks great!!
We used Zerorez to clean out our rental. I forget the name of our technician but he was extremely professional, polite, and courteous. He was quick but thorough in his work and got the place (1600 sq feet) cleaned in under an hour and a half.It was super easy to book online and we did a walk through to finalize the quote before he started the job.The carpets look great and we are very happy with out service. Highly recommend!
My husband let the technician in and I came home a few minutes, and I went upstairs to show the technician where we needed to have the carpet deep cleaned, and I couldn’t find him anywhere. A few minutes later he walked out of my children’s bathroom, clearly startled to see me. I asked him what he was doing and he said “he really had to go” and I told him that it is not okay to go into people’s bathroom without permission. I had to deep clean the bathroom and the technician, while apologetic, was extremely unprofessional and had already showed up 45 mins late for the service. I wouldn’t book again as the whole experience was more trouble than it was worth.
Very professional and extremely thorough! The work was done quickly and the carpets looked worlds better after they were done.
The technician arrived on time, worked quickly and thoroughly, and asked me to double check his work before he left. Great service!
Technician was quick, efficient and communicative. Highly recommend!
Very professional and friendly. We are very pleased with the results. The carpets look great!
Great guy. Ryan was thorough, personable and did a great job. I will use your services again. 👍
I love how clean the carpet stays months after they clean. The lack of residue makes a huge difference
Ryan did a great job, incredibly professional and answered all of my questions thoroughly. I will definitely use them again in the future.
Ryan was hard working and thorough!He was pleasant and cheerful!Great experience!
Greyson did an excellent job on my new home. The carpets look brand new once again! Can not recommend Zerorez and Greyson specifically enough.
Awesome job and very professional. In and out super fast!
Called ahead of time to give me an estimated time.Courteous, thorough.The carpets look great!! I would use Zerorez again & recommend to friends.
Zerorez has always had great customer service and the carpets are always super clean. Worked with me remotely as I moved and made a hard job easy for me.
I am so happy with these guys! They were on time and my carpets look like new! They removed all the stains I was hoping they would! Quick and painless, would definitely recommend these guys!!
Delfino did a top-notch job for us. He called on his way to let us know his arrival time, which was right when we had been told he would be here. He did a beautiful job of cleaning our carpets including getting rid of a stubborn pet stain we could not resolve. The job took less time than expected. I highly recommend Zerorez for all your carpet cleaning needs!
Very friendly! Carpet looks amazing! Highly recommend!!
The crew was so considerate of the animals and the rugs - carpet look fantastic!!
I hired Zerorez because I like the idea of no chemicals. We have pets and carpet that is about 10 years old. I wanted to give this a try before buying new carpet. I loved that I was able to text with someone and get all of my questions answered ahead of scheduling. Brittany also made suggestions for service based on my specific needs. Our tech Heath called 30 min ahead of his arrival and was courteous, communicative and professional. I could smell the clean as he was performing the service. I had an enzyme treatment performed. Super excited to see the carpet once dry and how well the enzyme treatment worked. I will definitely use Zerorez again in the future. Thank you!!
I really like this company and everyone Ive interacted with. Theyve done such a great job cleaning my carpets both times Ive used them. I have two little kids and a dog and all the normal wear and tear gets cleaned beautifully. My only point of feedback / area to improve would be to let your customer know if youre going to be a little late. My clean window was 1 - 3 pm. I got a call from a manager at 2:20 saying my technician was held up and would be over in about 20 minutes. However it took him an hour to get to my place. It wasnt that far outside of my 1-3 pm window when he arrived (3:20), but it would have been nice to get a call saying he was an HOUR away (which he was) so that way I could run a quick errand or whatever I needed to do. Not a big deal, still very happy with the company!
Great service. Highly recommended!
Efficient and very well done. Greyson was amazing.
The service tech was quick, on time, and communicated well before his arrival. In general, the carpet is clean but it was very lightly soiled to begin with so not a dramatic transformation. None of the small stains in the carpet (coffee drips, etc) were removed and that is the reason I wanted the carpet cleaned in the first place. I liked the idea that they don’t use chemicals, but I should have just saved the $250 and used my bissel as it does a better job.
The carpet cleaning was done in a professional way and the results were excellent. Technician wore a mask and shoe covers, was personable and kept us updated as to his arrival time, and explained everything in detail. We’ve been thinking about using Zerorez for a while and glad we did. We will certainly use them again to finish the rest of our home.
The technician worked so hard to get all of the stains out of our carpet, he did a fantastic job- my carpet looks better than the day we got it!
We couldn’t have asked for a better carpet cleaning experience. Highly recommend them!
They did a great job, keeping me posted as they went and gave me tips to keep things clean longer.
I am very satisfied with the service. The technician was super polite and communicative. The carpet smells great. I will definitely use Zerorez again.
Initially, I would give 4 stars simply because the stains weren’t removed entirely but they are nearly gone. Much improved and barely there - I can notice it when I stare but it is tremendously better and these were old coffee spill/pet stains. I’m ultimately choosing to give 5 stars because my technician, Jesse, was fantastic! He was on time, a good communicator, worked with me, and was friendly, honest, and trustworthy. I will certainly give this company my business again and recommend to anyone. Affordable, effective/great results on tough stains, timely arrival and communication, knowledgeable, easy to work with. Thank you!!
Carpets feel very nice and clean. Professional customer service and help answering questions before my appointment. Delfino was on time, professional, and let me know he was on his way with plenty of time.
Zerorez was not only professional in the cleaning of my carpets but they were well versed in their products and explained how everything was used. I appreciated their knowledge and expertise. Will definitely be using this service again! Very satisfied!
Changing my rating from 5 to 4 stars. The technician really did an outstanding job. He was courteous and performed the cleaning very well. The reason for my drop in the rating is the equipment. Two pieces of equipment had electrical shorts and tripped the circuit breaker and also the technician got shocked. The cleaning wasnt as good as it could have been if the equipment was functioning properly.
Grayson did a remarkable job! Im very pleased! He was thorough, pleasant, knowledgeable, and a fast worker!
They were kind and timely, but it doesnt appear that the pet stains were taken care of. We have a pretty unique situation but the carpet still smells. :-(Our rug looks great and the technician was very nice.
I am happy with the service of this company. I would use them again.
Technician Delphino arrived masked for covid safety in company uniform wearing protective footwear exactly on time to walk thru areas to be cleaned with specific concerns. I was especially appreciative of him calling en route as well as the nite before email confirmation. Delphino worked efficiently while keeping area tidy. 30 day satisfaction guarantee made using ZeroRez an easy choice.
Great service! Prompt, efficient, professional...and my carpet looks amazing!!
Delfino and Padon did a great job. Padon explained answers to my questions well. Delfino ran the show well and made my wife happy with how well he got coffee stains out of the carpet.Hope they come back when we call in another six months.
ZeroRez was amazing. Thx for the help.
My tech, Braden, was very courteous and polite. He explained the process well. I had an 8x10 area rug that he took out to the garage to clean for me. (I have laminate flooring and I cant have it cleaned on that). He took the right amount of time to do a great job. I am very pleased with the results. An older carpet has new life! Thank you for excellent service!
Gracen was a wonderful, professional, friendly young man. I suggest giving him a raise!
Ryan and Cody were great.Very friendly technicians and very knowledgeable !
I am very pleased and will definitely use you again. The young man who cleaned the carpet was very nice and professional.
Friendly tech, answered all questions and helped with decision-making- great job!
Everything went very well.Greyson was fantastic. Very polite, punctual, personable, responsive, and really concentrated on the few problem areas we had. Greyson was so punctual in fact that he was finished and departed ~45 minutes before our scheduled appointment.Completely satisfied with the entire service process.
AWESOME!! AWESOME!!! Very impressed with this company and their service!!! I have horrible urine stains and smell!! Small is gone and the stains are all but gone (very heavy stains). Tech was early for appointment and was very professional! Very impressed that he was not judge mental about stains as the last company was! VERY affordable as well!! Half the cost of last company and way better results!! Highly recommended and I will be using them again!
Great guy, was professional, quick and just straight up a nice human.