Everyone was amazing-from the minute I pulled into the Lexus service bay. Staff are friendly and helpful and operate with a sense of urgency. It’s a well oiled machine! My car was taken care of quickly, I was given a loaner and the work was done for the price I was told. AND, my car was CLEAN when I picked it up! A++ care!

Loved my experience from start to finish. By far the best car buying experience I’ve had thus far! Ms.Sarah was amazing from start to finish and made the process seem less!

My wife and I had a First Class experience at Lexus of Louisville. Bryan and Sarah were exceptionally courteous, professional, and most of all knowledgeable of their product and services! And we love our new Lexus GX460. We Highly recommend Lexus of Louisville.

Clean and run very professionally. Also, time management is the best of any dealer I’ve experienced. You come at the appointment time, they are ready and get you back on the road in the time estimated.

Cal was very helpful & explained everything. I enjoyed working with him & appreciated all he did. So far so good.

John Dean is the best service advisor ever. Hard worker, honesty and always so friendly. He is the reason I come there.

I had a great buying experience with Lexus of Louisville and had left a 5 star review for that. Unfortunately I was very disappointed with my routine service this week. I bought a service plan with my car because I have heard how great their service is. I was sadly very disappointed with my first service appointment this week. None of the great things I heard about happened. Then when my car was done they pointed to it in the lot and handed me the keys for me to walk out in the pouring rain to it with no umbrella or coat because I dropped it off inside and assumed like every other service department I have ever gone to, I would also pick it up inside. To drive 45 minutes for this type of service I was very disappointed. I regret that I bought a service package with my car. I would not do it.

Had a great first experience! Very fast at the 5000 mile mark. Did not know about the 1000 mile but they took the extra care for my car! Great place to work with.

What an easy & comfortable experience.It was my first visit to your dealership. I liked the spacious waiting area where I enjoyed a cup of coffee. I think the total wait wash a little more than an hour.I found Camaron Rudd to be a very knowledgeable & friendly customer service rep. As it turns out, he & my son went to Trinity High School together. A small world indeed !

My salesman was the best! There was no high pressure. I was warmly welcomed by two other people before I met with the salesman I had been talking to. The “tech” man who tried to teach me about all the gadgets was very patient and helpful. The lady who finished the paperwork with me was so nice, she had lots of experience in the car business from a different company and state but makes a great addition to the Lexus team of associates. I highly recommend this dealership.

Cameron is the best service adviser I’ve ever worked with. Getting in & out is super easy! He’s the man for my 12 year old IS250, which is still a great car.

My service experience at Lexus was excellent. The dealership does a very good job of servicing my car for routine maintenance.

I contacted Lexus of Louisville in April as I saw an RX350 I wanted online. A salesperson setup and appointment for me to come in. The day of my appointment, he contacted me and advised the vehicle sold and asked if I still wanted to come in. My response was no, that was the vehicle I wanted. Saw the same on Lexus of Lexington’s site, contacted a salesman and he requested a down payment over the phone to ensure it was there at the time of my appointment the next day. Best car buying experience ever, Lexus of Lexington. Fast forward, I contacted Lexus of Louisville this week for a price on running boards which was provided and installation. I’m still waiting on a return call on installation. Guess I’ll be contacting Lexus of Lexington where I know my business is appreciated. This is unfortunate, given Lexus of Louisville is less than five months from my home.

There was nothing lacking in my experience with Lexus of Louisville. The facility is clean and well maintained, staff are courteous, friendly, knowledgeable and professional without being overbearing. The buying process was logical and efficient. I love my new Lexus and it helps that the purchase of it was a pleasant experience.

I really appreciate the experience I enjoyed buying my new car at Lexus LouisvilleMy sales rep Paul Francis, heard my concerns and answered each and every question with professionalism.Bill took the time to explain each and every button and light on my RX 450hBrittany Stuart was awesome, she made the paper signing part painlessI look forward working with the whole Lexus team againSimon, you have a very well oiled machine working at Lexus LouisvilleI stopped by the Service Dept this morning and receivedSuper service soon as the garage door openedI give five out of five starsThanks againMichael

This is my first purchase of a Lexus. By far, one of the best experiences I’ve ever had purchasing a vehicle.

Anna Keefe made sure our Lexus was detailed to perfection (we’ve had it detailed before and this time it was exemplary). She also told us we could wait until the bad weather stopped to return the loaner. No wonder Lexus is known for exceptional customer service!

Purchased a car today and the experience was great! Easy and efficiently conducted by competent employees. Eric was my sales person and he made the whole process enjoyable. I would highly recommend this dealership.

Great service! Tom Seeforth was my salesman, and he was wonderful! I highly recommend him! Easy and fast service. Everyone was so nice and welcoming. I highly recommend! I will be going back for future business!

My experience was just OK. The main salesman that I worked with appeared very knowledgeable and overall friendly and accommodating. The sales manager was extremely pushy, impatient, and aggressive in tone and approach. Not a nice guy to work with. I found myself avoiding him when I entered the dealership. I had a check delivery to Lexus via FedEx and contacted them when delivery was confirmed. For about 5 hours the check was missing. I was called and asked for the tracking no. to “verify it was actually delivered”, to which I offered proof in 3 different ways. Very frustrating 5 hours. In the end, I was able to purchase the vehicle I desired, but the overall “Lexus Experience” was lackluster at best. This is the first and last vehicle I will purchase from them.

Picked up Remote for RX 350 which I previously ordered from parts manager, David. Bridget was very helpful explaining the next recommended service. As always, the waiting area upstairs was a welcome site to us after spending the day driving/returning to Kentucky. We really appreciated the snacks/cold drink and a comfortable place to rest our bones as we waited for programming to be completed. Thank you very much.

Quick in and out service. Hassle free. Outstanding staff Always professional and hospitable! Highly recommend Lexus of Louisville

Dallas and the entire staff were just wonderful we actually stopped by there on Sunday looking for a vehicle for my daughter she didn’t like it but my wife found it and fell in love so this was not a planned by went back the next day and Dallas and Amber and the gal from the finance office and everyone was just totally wonderful I never felt threatened or hurried at any time but a lot of vehicles in my life and this is absolutely the best experience ever

Their service is getting worse . I just got a full service on my almost new car. They left all the engine covers dirty after they put I guess the can of oil on the top of the engine they didnt bother to at least wipe that down. And the price went up by like $50 from last time I got it done, which would be fine if the service would be any better but its not. I guess we will just find a new place to go do it next time

Easy to make a timely online appointment. Text reminders were helpful. Issues with the car were discussed with options for resolution. It took a little longer than originally thought, but I was kept informed of timing, very nice customer lounge with computers, snacks, and drinks while waiting.

Its a nice dealership. They have a great customer lounge. Everyone is always friendly. Had service on my car. They dont do the best job washing my car. It would be nice if they could put more effort into that like wiping inside dash and windows,, vacuuming, etc.. Its the least they can do since I paid more than double the cost of the part for my car for the labor! Thats why 3 stars.

Great experience at Lexus of Louisville! Everyone was extremely nice! Sales specialist Bill Marshall was fantastic and went to great lengths to explain the purchasing process and operational aspects of the vehicle. And the vehicle is amazing! Thanks so much!Karl Hall

They were courteous as usual.informative, prompt.

They were absolutely amazing! I got in the same day I called, diagnosed the issue quickly and had my car fixed by the next day! I will be taking my car back and be recommending them.

The staff was amazing. Dallas was so sweet and detailed, was not a pushy sales man. Answered all of our questions . Thank you Dallas for making our purchase so easy. Service is beyond good .

Fantastic team of people to work with. Handled my initial contact straight through to simple, no hassle, first class vehicle exchange at their Louisville office in less than one week. Very professional.

The experience was very professional by all who helped from start to finish. Starting with the Lady at the front desk. Then there was Sarah and Brittany; a couple of guys in between ( cant remember their names). Sorry the final person right before we left. He was really nice and friendly.

Lexus of Louisville was extremely accommodating. They provided a thorough review of my car and how to use the many features. I highly recommend Lexus of Louisville

I purchased a vehicle and traded in my old one and got a great deal with my trade in and incentives but the finance manager twisted my arm relentlessly to buy prepaid maintenance and dent insurance. I repeatedly refused but once I realized I was not leaving that room without buying something more, I reluctantly took the dent insurance for $10 extra on my monthly payment. Its just money wasted as far as Im concerned.

AWESOME experience! The dealership employees were professional, polite, very knowledgeable of their product. They gave my wife and I options that we would be comfortable with. Mr. Troung explained the break down of the payments options. The dealership was NOT pushy on the sale. When the time is right I plan to return for another purchase.

It was a great experience with Lexus of Louisville. The process was very quick and easy not many hassles. The sales person Bill Marshall has tremendous knowledge on the process and get the things moved quickly. I would love visit this place for my future buyings.

Service wait time much improved.

Lexus of Louisville is an unbelievable place to buy and service your vehicle(s). The team members are so courteous and helpful and everyone was so friendly. Whatever your needs, they will take care of it.

Everyone with whom I had contact was friendly,helpful and knowledgeable. I am so grateful forthe attention and service.Bill Marshall was a super salesperson and JerryMoore and Garrett were very personable and attentive to questions also.I look forward to continued contact with the service department and Bill as a contact.Lexus of Louisville really lives up to the standards of the Lexus brand.

Excellent service. Graham Berry was the service manager. He has taken care of our vehicles for years and has been wonderful to work with.

Do not let them service your car. They called us at the end of April asking to see our car because they “needed well kept used cars” so we took it in on May 3rd for a recall repair and to be appraised. They told us we would get a phone call to discuss a trade in offer later that day. That call never came. They did however call us to say the repair was successful and to come pick the car up. Still nothing about the appraisal. My husband works from home so this car literally sits in the parking lot of our apartment complex. He got in it the other day and the AC wasn’t working. We called Lexus because they had literally just worked on the car and now we have this issue that didn’t make sense. They said it was a big issue that needed addressed immediately and scheduled us to come in at 7:30 this morning. My husband was working with Brad who told him this morning “it may be a warranty repair unless a rock hit it.” I bet you can guess what happened next. They call back to explain that the overpriced warranty we bought won’t cover the repair because it was caused by a rock. The repair cost is $1900. I called to dispute this with Brad who restated that it had to be a rock that caused a leak of the refrigerant used to cool the car. This must have been an explosive leak that drained out completely somewhere else because there isn’t a drop of liquid that leaked out in our parking space. This whole situation is quite strange and feels like we’re getting played.

Amazing Dealership, speedy, and caring no complaints!

I want to give a huge shoutout to Eric at Lexus of Louisville. I had the great fortune of getting him when I called the dealership, they had an IS 350 I wanted, and I was pursuing a really stellar deal. When I told him what I wanted, he said he would call me right back. But when he called back in under 5 minutes I thought to myself that the dealership wouldn’t make me a good deal. I was wrong, they accepted it in under 5 minutes, and I made arrangements to go pick it up. I drove over 5 hours one way for the deal, it was that good. He was honest and professional throughout the process, and gave me exactly what I asked for, no last minute sales tactics or changes. I have sent him others as well and I can confidently say that you will be extremely pleased with your experience at Lexus of Louisville, especially if you deal with Eric. Ask for him when you’re buying your next car!

Worked with Bryan on a used car purchase of a vehicle with over 100K miles and would do it again in a hearbeat. They did everything to the car Bryan said they would do. We even paid them before they were finished with it and it didnt seem like that mattered at all to them. Still made it look great and spend a lot of time on the vehicle for us. Appreciated Bryans transparency and his sales style from the very beginning. Will be back to see him when we are in need of another car. No doubt about it.

It was great. Dropped off my car and received a loaner promptly. I received a call by 9am with repairs to be made and picked up my vehicle same day.

Professional place all the way around. Work finished in the estimated time. Good coffee and cookies. John Dean was my service advisor and he made it a smooth and easy transaction.

My first service was an amazing experience. I had Apple CarPlay installed and a brake service. They kept me well informed, were professional and they mean business! They went above and beyond my expectations.I’m a master technician at Nissan and I am very particular about who works on my cars. Although I could work on the car myself, this is the only other place I trust with my car. I’m very pleased and will definitely be coming back to Lexus of Louisville for any follow up services!

Eric Truong was an excellent car salesman. He was very knowledgeable and friendly. He didn’t pressure us into making a decision. He even offered me a Lunchable. :) If you’re looking for a vehicle in the Louisville area, he would be the one to reach out to!

Very courteous and friendly. Salesperson was very familiar with vehicles, availability, etc.

Lexus of Louisville always has friendly, high quality and accomodating service. Even if its years between visits they always make me feel like a valuable customer.

Miss Anne was an awesome service writer. They were quick and responsive to my requests. The second floor lounge amenities were very nice.

Very courteous service. And the peace of mind that the job was done right.

This was the experience I expected from Lexus. Promptly checked me in. Provided loaner car. Addressed all my service issues and my vehicle was ready when I picked it up. Excellent, first class service.

Friendly staff! Wonderful experience all around! I absolutely ❤ my new Lexus!!

I was treated fine…confident in my purchase because of the dealerships reputation. My only qualm was that my salesman didn’t offer me a tutorial on how to operate the radio,etc…I figured most of it out but it would be nice to have someone walk me thru those things

I took my daughter’s Lexus in for service. I’m from Charlotte NC and bought a Lexus there. I must say the experience in Louisville exceeded expectations. The customer service was excellent. The waiting room beyond expectations. This dealership makes the one in Charlotte look very sad.

Our experience buying a new car was fantastic. Bill was more than accommodating and his top priority was finding the right car for us. We are very pleased with our purchase and can’t say enough about all the Lexus staff that helped us during the buying process.

The building was clean and tidy and the gentleman that I talked to was kind and didn’t charge me for the full inspection which was really kind. But the mechanics who worked on my car didn’t seem to pay much attention to what I asked them to look at under my car. But over all I liked that people liked my car for what it is.

So far just an awesome experience. Tom Seaforth my salesman was exceptional! I have a service appt Monday to fix a few issues. Sure it will go fine!

Lexus service was quite helpful, responsive and customer driven from start to finish . Graham Berry - service dept . David Nix and Kyle Cowherd in particular also recently helped us get the right part quickly . We were in a bind on a Saturday afternoon you all made it happen. Many thanks for your excellent service ! #goingtheextramile

Dallas Young was extremely professional and a pleasure to work with. He found the exact car I was looking for and it was pleasure working with him. I have already recommended him to several family members and friends. Couldn’t be happier with my new Lexus.

Thanks Bryan Bean for your help in choosing the Lexus RX450H Alice and I are very happy with this carThanks againBill May

Wonderful service!Bridget was so kind and comfortable to talk to!She made us feel more at ease with our situation

John Dean has been my service advisor for apps 5 years and has done an excellent job. John is astute and knowledge of his duties at Lexus and I give him the highest mark for excellence and dedication to your dealership he is a great asset and treats you as very special when you come in for service or call.

Great people. Kind, informative, great customer service

Awesome experience Bill Marshall was awesome dealership staff were friendly and personable! Best car experience I’ve had.

Very professional and hospitable environment. Eric Truong was great to work with very helpful and professional. Was a man of his word and upfront about everything. He made my first Lexus purchase an amazing and unforgettable experience. I highly recommend Lexus of Louisville and Eric Truong! Give him a call if your considering purchasing a Lexus!

My experience was fantastic. I worked with Cam and he was quick, knowledgeable, helpful, and was top notch.

The service was great overall, but the cabin air filter replaced was not the correct one and made the cover of the HVAC system to fall off and the glove compartment door was wide open making it impossible to close, hurt my hand trying to figure this out, had to call my brother for assistance. Got it fixed, but it was inconveniencing.

Sarah King is a top notch sales person. No pressure to “do a deal” but will work with you to get you what you are looking for, at a price you are comfortable paying. Second purchase with her. Will look to her again in the future when the need arises.

My sales person Sarah King was a pleasure to work with and the whole process was great!

The service was great, as always. The customer service, however, was not. The man who helped check me in was so rude and he was a terrible communicator. I was reading a book when he called me back & when I got up to go back to his office, he had already sat down in his office & I didn’t know where to go. I didn’t even know who I was supposed to go with because I was reading & he immediately walked back to his office so I didn’t even see him. He did a similar thing when my car was finished. Both times I was left confused and had to ask another person to help me. I just felt uncomfortable and like I was a burden, which I shouldn’t have felt because I was the customer. Anyway, I’ve never written a bad review but this experience was worth the effort because that is just unexceptional customer service and it makes me want to seek out a different place or request to not be helped by him the next time I make an appointment.

Bridgett did an excellent job during my time while getting my Lexus serviced.

The easiest car buying experience ever from start to finish.

Every time I take my GS to the service dept, theres always a couple hottie customers dropping off their Lexus. Professional staff of course, but I love the view. ONLY SWEET HONEYS DRIVE LEXUS !

Everyone from start to finish that touchedmy car was professional and exceeding pleasant to deal with. I highly recommend Lexus of Louisville for all of your automotive needs!

Tom was so professional and he provided nice service. The price was competitive and all purchase processes were simple and convenient. I will highly recommend Lexus of Louisville to every body.

Ive had four Lexus cars and have always been perfectly satisfied with the service. My salesmen have always been courteous, dependable and understanding. The service has always been excellent and not as pricey as one might think.

Tom and Bill our salesperson answered all of our questions and did a good job explaining things to us

Dealing with Lexus of Louisville was such a wonderful experience. We are now the proud owners of our fourth Lexus. Theres nothing else like them. Our salesman, Bill, was a joy to work with.

This was our first trip to the service department since buying our Lexus and the promos were spot on. The wait was short, the waiting lounge was awesome and the service was very satisfactory.

Lexus of Louisville tried to talk my wife in to $1,000 worth of tires and their inspection sheet says she has 3/32” of tread remaining. When in fact, she has 5/32” and 6/32” of tread remaining. Beware, ladies especially.

I had a flat tire (blow out) about 100 miles out on I65 during my trip back to Louisville. I called the dealer upon my return. They got me in immediately, replaced the tire, checked the car over to ensure there werent any other issues, and completed the 5K mile service. Everyone was helpful and the work was performed quickly. Thanks

Everyone was very cordial and welcoming. Both Dallas and Eric made us both feel comfortable during our decision making process. They answered questions and provided helpful information about the car we were buying. We felt we received a favorable price and would definitely buy another Lexus from them once our lease is up. Regards. Joe Ragazzo

Great service ! You won’t be disappointed either the staff or service! Very customer service oriented. Love Lexus dealership!

Wonderful sales experience with Lexus of LouisvilleUsed vehicle purchased was immaculateDealership was totally first classTom Seeforth, our Sales Associate and Jeani Bratton, Business Manager were both excellentHighly recommendDoug & Kim Stith

Quick courteous service. No long wait for an appointment. Cameron seemed on top of things even though he was very busy.

Top notch all around experience buying a vehicle.

Great service department! Very friendly and helpful staff. All work completed in a timely and efficient manner.

A great place to buy a Lexus or any vehicle. We didnt experience any high pressure or a sales pitch. It was quit enjoyable and relaxed atmosphere while we found the perfect vehicle. Oh if youre a thief reading i wouldnt recommend you coming our way.....because country boys dont play around! Shot gun 😁😁

Adrian Vogt was my car salesman. He really went out of his way to work with me in finding the car of my dreams. My overall experience with Lexus of Louisville was quick and seamless- which is how it should be every time you’re in the market for a new vehicle.

Got me in for maintenance service for next day after calling late in afternoon. Total service was very fast, completed in less than 1.5 hours, and reasonably priced. Friendly service representatives also.

My experience was excellent as always. All services requested was completed on time and faster than expected.

Bill was great to work with! Very helpful and easy to work with. Easy access to dealership.

I absolutely love the attention my SUV and I get at Lexus of Louisville. They are the best! They absolutely go above and beyond. Bill Marshall has now sold us 3 of the 6 we have owned. I love love love my LX570. Oh and it is one of a kind with alot of extra trim and completely replaced grill. It took cple months to get it the way I wanted. Hubby wanted me to be Happy for our 50th anniversary. Our service rep, Graham is just the nicest guy and that makes all the difference when I am leaving my baby with them. They are all GREAT.

I had a great experience working with Dallas, and everyone else on the team! Everyone was polite, quick, thorough, efficient, and highly accommodating. Much better than my first car buying experience with a different dealership. I don’t plan to ever go anywhere else.Highly recommend!

Tom and Bryan were very communicative and helpful in a stressful time. We also had great support from Bill to walk through the features in the vehicle.

We took our Lexus in for service and they did a great job!

Highly recommend Lexus of Louisville. Very easy to work with.

Pretty much like all dealers now, interested in selling more services than really needed.