Va
Valley Farms
10200 Renaissance Valley Way, Louisville, KY 40272, United States
Comments
B
Review №1

Wife & I walked in and was greeted by Yvonne and she was very pleasant, outgoing and very nice to talk to. She was very helpful with the information we needed and look forward to living there! Yvonne, wishing you a speedy recovery from hip surgery!Give that woman a raise!! This world needs more of Yvonne’s!Thank you!

Me
Review №2

Gorgeous property, spacious layouts and even better staff!

An
Review №3

I manage about 275 employees and I am opening an office in the Louisville area this fall. I’ve been calling several apartment complexes to inquire about their properties, as I will need to relocate several employees. When I called Valley Farms, I spoke to a very kind woman named Yvonne. She seemed genuinely interested in how she could help my employees with their housing needs as I expand my business! She took an extra few minutes to offer her opinions regarding the city, and Kentucky, in general. Once I make the move and secure my office space, I will definitely be reaching out to Yvonne to assist my employees. It’s customer service like this, people who go that extra mile, that brings me comfort knowing my staff will be safe and well taken care of at Valley Farms! Thank you for having such a dedicated, caring and informative staff!

Bu
Review №4

In considering a move to the Louisville area, our main concern is a nice apartment in a safe community. Yvonne was very helpful and answered all of my questions. Its also important for me to come in contact with nice people and she was great! The apartments are fabulous and are well maintained. I highly recommend!

Ge
Review №5

Very helpful office staff. Alyssa Lay was very flexible and accommodating to help my interstate move as easy as possible. I was impressed by how clean the unit was when I moved in.

Tr
Review №6

Ashley was such a BIG help for us! I am a realtor and really needed to help find a client a rental while they were in between homes and she was extremely helpful with all of our questions. She called back when she said she would and provided us with more info than we even asked for. Very impressed with her customer service. Thank you Ashley!!

As
Review №7

Ive worked for this company since Feb 2018. and I cannot express the gratitude I have for them. They go above and beyond to not only take care of their employees but the residents as well. BH Management is very hands on and truly cares. The staff here work as a team to make it the best experience possible for everyone who comes through our doors. At Valley Farms we are a family.

An
Review №8

Yvonne and her team have been nothing but outstanding. Great place to live and a wonderful management team. Awesome work, ladies!

Li
Review №9

Very dedicated and caring staff! Yvonne was able to answer any and all questions I had. I have peace of mind knowing the staff will always go the extra mile!

Ja
Review №10

I happened to see Travis Holland working on the pool and noticed how much effort and thought he put into making sure it was in ship shape. Doing a great job Travis!

R.
Review №11

We have enjoyed working with management and staff. They do an excellent job taking care of the property. Highly recommend these apartments!

Jo
Review №12

Valley Farms is a well kept quiet community that is managed very well. All of my correspondences and time spent there have been professional and optimistic. I recommend this community to anyone looking for a pleasant community to live with top notch housing and service.

Ni
Review №13

Spoke with Yvonne about the apartments, very knowledgeable and professional. She was very easy to talk with and was able to answer any question I had. Best experience Ive had while searching for a new home!

Gr
Review №14

Yvonne was helpful and patient throughout the application process and made sure we were all set.

Sa
Review №15

I would like to give a huge thank u to Yvonne for all the help, she was so caring and helpful in our search for a new place. I felt like she really cared when I talked to her. Highly recommend talking to her.

Li
Review №16

Was very impressed with the kindness and all the information Travis was able to provide me about the property. When I approached Travis he was hard st work and he had no problem stopping to tell me somethings about Valley Farms . Will be looking into Valley Farms to be my new home.

La
Review №17

I have been looking for a good apartment for quite some time now and so happy I came across this one. Yvonne answered all of my questions and gave me a lot of information about this community. Excellent customer service

CR
Review №18

Yvonne is the absolute best…and she gave me a hug😍 ty so much for being genuine

Me
Review №19

Good location, layouts are good and lots of space.

is
Review №20

First time renting and Ashley helped us out. Made it very easy by explaining in detail, answering all the questions we had, and gave us a tour.

Kr
Review №21

Travis was great help .He answered my questions and completed what I needed done quickly. Great employee always working hard around the property. Keeps this place going.

Am
Review №22

We love the manager Yvonne!! She is such an honest, hard working person. She does an excellent job. I wish I could give 10 stars 🌟

Mi
Review №23

Travis did a great job and he did it very quickly and throughly.

El
Review №24

Yvonne was very helpful when I called on the phone and in person when I was in the office.

De
Review №25

Yvonne was courteous and prompt with customer service and provided all assistance to my family needs

Br
Review №26

Great staff, made the apartment application easy and successful. Would recommend these apartments to family/friends.

Hu
Review №27

Travis came in to help figure out what was going on with with my garbage disposal but I had some questions about the paints I need to use as my family and I are going to be moving out soon he was very helpful. Definitely recommend.

Lo
Review №28

Valley Farms is a very nice property in a good area of Louisville. Property manager Yvonne Tomosek and maintenance supervisor Travis Holland are great to work with. I would definitely recommend living here.

Da
Review №29

Zero stars. I lived here for less than 6 months. The leasing consultants stop doing their jobs after you pay the application fee. Wasnt even notified of my applications approval, I had to call and ask. Not to mention the additional $100 in fees they charge each month on top of rent.Moving in, we were given the wrong keys TWICE and werent able to move in for days. No rent was deducted.The toilet leaked in the master bath, 8 lightbulbs had to be replaced and the dishwasher didnt run. 4AM the morning after the work orders had been completely maintenance slammed on my door yelling about a leak. I made sure nothing was running then felt very uncomfortable and asked him to leave. The next day I noticed dishwasher leaked into the plywood floor after one use, the floor surrounding the washer was wet and seeping. A plumber was sent in, I recorded a video of him explaining it was installed improperly. I addressed this with Chelsey, she lied to my face and said the leak was a pipe issue. Obviously trying to avoid responsibility and not deduct my rent.In trying to speak to someone above her, I was constantly denied and told no one was available. I reached out to a sister property and it took 3 days to get ahold of the manager.Finally, I was given room to express my issues to the new manager Yvonne. We requested a transfer to another unit for a fresh start. The condition of the new unit was poor and not move in ready. It had not been cleaned, blinds were broken, the fixtures were completely worn out and the ceiling was covered in patches. My bf returned the keys immediately, no one made any initiative to reach out to us, whether to make it right or simply just touch base. After weeks, I reached out again for a second transfer attempt. The process was difficult to say the least. Even though the unit requested was available online, Ashley told me it wasnt. 3-4 emails later her tone changed and the transfer was processed.Moving forward I had a package delivered but couldnt find it. My bf called the office to ask that our old mailbox be checked. Chelsey said this was illegal for her to do. Mind you the unit was vacant. I called to confront this, which I was also compelled to record, due to Chelseys past behavior and bad attitude, she refused to be helpful.We felt at this point there was a personal biased against us, mostly myself though.These concerns were expressed to management and not taken seriously.Our lease was mutually agreed to end Wednesday, but we were denied a key return. My bf mistakenly made the comment we were still cleaning, and even though our unit was unlocked for days when they gave us the WRONG keys, we were told to bring them back the next day so the empty unit wasnt unlocked.Unfortunately, we couldnt make it. No one contact us for the whole day so I emailed the manager notifying her wed be trying again that day. Within 30 minutes I get a rude phone call from Ashley saying we are being charged for rent still. After being yelled at and hung up on we rush to the office to return the keys. We had to record the entire thing because of their biased behavior. Ashley didnt even make herself present until conversation with Chelsey escalated. She called the police on myself, a woman of color, stating there was an emergency when there wasnt. She got in my face and cussed at me. She repeated that I had been nothing but trouble since moving in which, proved that simply because I held them accountable for their poor management I was an issue to them. Corporate businesses are suppose to hold a high standard and they simply can not keep up. As of right now Im being charged rent STILL, when my lease is not even active.I have a paper trail for everything. Living here was awful for my mental health. The discrimination and biased is rooted deeply here.

Me
Review №30

Thank you to the manager Yvonne. It was a pleasure doing business with you. Very professional, caring and honest. Thank you so much for showing me our new home. Beautiful apartment complex!

Ci
Review №31

Staff is very friendly and knowledgeable. I enjoyed working with them and definitely will recommend Valley Farms to any of my contacts looking for a residence.

Ad
Review №32

I have been very impressed working with both the staff and management. They take great pride in what they do and are extremely professional.

ha
Review №33

I love this place but dont know how much longer I can afford to. I have been having trouble with my garbage disposal sence I moved in. they come and work on it a few times but yesterday they came and put me in a new disposal. It was a new maintence man. Patrick. very nice fellow. said he had worked for the company for a few years in another state. Patric did a fabulous job. he knew what he was doing. Valley Farms got another good man.

Lo
Review №34

A great pool to enjoy your day. Very clean and staff is great !

Ch
Review №35

Really happy with the job that Travis did fixing the dishwasher. He came out to help as soon as he could and fixed everything that needed to nbe fixed. Chelsey and Yvonne were also a big help at the front office, working to set everything up. Thank you!

Ja
Review №36

Yvonne was very warm and welcoming. Great experience!

Al
Review №37

Yvonne was such an amazing help and able to answer all my questions on my tour. She made me feel right at home

Pa
Review №38

Yvonne is the property manager and she is great! I have worked with her for years and is very professional and easy to work with. Highly recommend!!

Da
Review №39

These are great apartments and they are in a great area. Ashley was so helpful during my search for a place to live.

At
Review №40

Absolutely LOVE the manager Yvonne! So sweet, knowledgeable, and always willing to help in any way she can.

Je
Review №41

The property was very clean and the staff were very nice . I even got to speak to the manager Yvonne who was able to answer all my questions about the property and leasing process.

Te
Review №42

I had came to visit my son and was a bit lost. I ran into Yvonne and she offered her assistance. Yvonne was a great help and was very pleasant.

St
Review №43

Yvonne does a great job taking care of the clients. Very reliable and takes care of business.

Ja
Review №44

I’m preparing to move back into town and Chelsey was super helpful to me so I could understand my options and be prepared when the time comes!

Jo
Review №45

Ashley was awesome and really nice. She was on the spot and quick to make feel comfortable in the questions I was asking.

St
Review №46

I was impressed with Ashley! She was a great help in answering all of my questions while shopping for a new place to live!

Jo
Review №47

I work with Yvonne and we talk real estate a lot, she is a hard working individual and will take great care of you here at Valley Farms!

Br
Review №48

Very well keptStaff are amazing to work with. Highly recommend Yvonne Tomesek she is the absolute best!

Fe
Review №49

Amazing Apartments! Yvonne help everyone. Thank you for your hard work.

Yv
Review №50

I have been here working now for a little over a month and I have never been so impressed with the property and staff. Thank you all for welcoming me and I look forward to serving you at Valley Farms

St
Review №51

Wow, what can I say about my new home. I’m so thankful I decided to move to Valley Farms Apartments!!! I want brag on our maintenance team as well. Travis has been nothing but helpful and made it a point to come and walk my home and so me how to turn water off in case of a emergency!!!

Ev
Review №52

Amazing Apartments! Awesome Staff! Incredible Amenities!The apartments are up to date, well maintained, and spacious.You know if you ever have an issue, the property manager, Stephanie, will personally make sure it’s resolved.Between the pool and the clubhouse there is always somewhere to hang out with friends and other awesome community members.Other places are just complexes, but Valley Farms is truly a community.From the manager to the groundskeepers, the whole staff takes pride in their work!

da
Review №53

Horrible experience!!!Please dont rent here. They are a scam! They will overcharge you for fees they never mention when you sign the contract so youll end up paying way more than just your rent. They want you to PROFESSIONALLY clean and paint the apartment before moving out. In my case I ended up with a $1000 bill from what Im sure its normal wear and tear. The staff at the office is rude and never answer the phone. My car got broken into several times. I would never end up listing all the bad things. Please rent elsewhere if you can

By
Review №54

I visited Valley Farms today looking for a new apartment. The property is well maintained and the office staff is so friendly. Ashley was helpful to answer all of my questions. She was very knowledgeable and gave me a peace of mind in this stressful decision. I highly recommend Valley Farms.

ja
Review №55

Ashley was great, helped me out a lot.

Ro
Review №56

Applied for an apartment almost two weeks ago and paid $200 in application/admin fees. Never received a call/email that I was approved so I called in. They then told me I was approved and said they would send the lease over shortly for me to sign. That never happened.I called in again a few days later asking for the lease to sign as I had not heard from them. They said, “It will be ready in less than an hour”. That never happened. Called in again the next day, “we are just waiting for the final approval from our manager-she’s out to lunch but we’ll call you when its ready today.” Yet again, that never happened.It has now been over a week with no contact and I’ve had to find a different apartment to lease. At this point I’m incredibly grateful to not be moving in there. If this is how responsive they are to someone that is attempting to rent, I can only imagine what it is like for their current residents.They have either paid for positive reviews on google or written them themselves. All of the other reviews are negative and truthful. DO NOT RENT FROM THEM. They are scam artists that are only interested in collecting their application/admin fees-once those have been collected you will never hear from them again.

Ly
Review №57

My husband and I are going into retirement and called to inquire about apartments. This is the time when we don’t want to do yard work or maintain a house. After talking with Ashley we are convinced that Valley Farms could be the place for us. She was very professional and the most friendly. It’s nice to know that there are people out there that really care and not just trying to sell you the spiel. Thanks Ashley I’m sure we will be talking soon.

B
Review №58

I’ve known the manager Yvonne for a while now and she is awesome!! Extremely professional and a pleasure to work with!!!

ha
Review №59

I really love this apartment. Its really a place to call home. The metinance are always on time.

Je
Review №60

The family and I are looking to relocate from michigan to Kentucky, I saw valley farms, we called and talk to Yvonne, she was awesome and very helpful in our search I would personally recommend talking to her. Very professional.

Ra
Review №61

Amazing management and beautiful apartments! Ashley is the best!

Ti
Review №62

Yvonne was amazing and super friendly!

Am
Review №63

Very pleased with the maintenance Travis was very helpful.

Id
Review №64

I never post reviews but I feel like I should warn people of this SCAM. Valley Farms Apartments is an AWFUL palce to rent . If I could give them negative stars I would!!! Theyre shady and only care about taking your money. They will charge you hidden fees from day one so you end up paying $100+ over your initial rent amount.  Lived there for a year and the real nightmare comes after you move out. They will do a final inspection without you there and wont give you the opportunity to go and verify the damages they found. I ended up with a bill of almost $1000 from cleaning, painting and carpet replacement fees even after I meticulously cleaned the apartment. They charge you for whats usually considered normal wear and tear. I would understand a charge for professionally cleaning the carpet but it didnt need to be replaced at all. Wall didnt have any unapproved painting or stickers only normal marks from where the furniture was placed. Also they would send those charges to COLLECTION in 30 days without even giving you a call!!Not only that, the apartment was nice but living there wasnt. Getting maintenance to fix something can take days. Theres a really loud train that you will hear every night, sometimes more than once (my baby couldnt sleep peacefully because of it). On top of that your car will constantly be broken into and they wont do anything about it. All the bad reviews are right. DO NOT RENT FROM THESE PEOPLE!!! Look somewhere else if you can. Look them up at BBB they are a complete scam and will ruin your credit and take your money

Na
Review №65

Travis the Maintenance man was very polite and did a great job completing what needed done. Appreciate the hard work during the pandemic we are going through. Also came prepared to keep my family safe from germs. Thanks again for helping my family in need of maintaining their home. My Aunt loves living in this complex. Great Job Valley Farms staff!!!!

Si
Review №66

Visiting Louisville from Nashville I stayed at Valley Farms apartments a few weeks ago - I was visiting my Great Aunt who is a resident here. The grounds were well kept, the units are very pretty & the staff was so nice to my aunt. She is a bit older & has to request help for mostly everything if there is an issue in her unit. A man named Matthew was so kind to her & even stayed longer than he had to just to have a conversation with her. I know living alone stuff like that makes her day. A little goes a long way & doesnt go unnoticed! Thank you.

Mi
Review №67

Yvonne the manager of the property is very professional and helpful.

Sa
Review №68

The two stars are only because of how big the apartments are and how $900-$1000 for a two bedroom two full bath is an amazing price for decently maintained units. Apart from the $35 a month in trash.However, the management and office staff ARE A JOKE. In the year I’ve lived in the complex, I’ve only been so lucky to have them be AT the office building 3 times so that I can get my packages from them. I’ve had to wait weeks to finally be able to catch someone to get packages. If you work during the week, your chances are even more slim. It feels like they hold them hostage. They will close hours before their “closing time”, have never answered a phone call and will be sitting in the office with the doors locked all hours of the day not letting residents come in. This is not just a COVID thing, this has been going on since move in. The office staff do not have any respect or care for the residents after they sign the lease.

Ed
Review №69

Great community, great living place, nothing can compare. If you are lucky to have good neighbors all around then you’d never want to leave. Not to mention the maintenance service, top notch and super quick!

Ja
Review №70

Just stopped in last week to check out the area. Possibly moving soon and it was awesome. Not big in apartment living but this place is a game changer. The lady in the office Ashley was very helpful and pleasant!! Will recommend this place to anyone moving to the area!!

Yv
Review №71

I moved to Valley Farms Apartments in September 2019. I love the setting, the spacious layout of the apartment, and I thought it was a very good value for the money.Office staffpersons Ashley, Chelsea, and Stephanie have all been very helpful and attentive. Anytime I have reported a problem, it has been fixed quickly. I love the pond and amenities are very nice. The location is convenient to expressways and interstates, and Jefferson Memorial Forest is very close.I love it here!

Ha
Review №72

The chef engineer Treavor has been very helpfulseveral times if were looking for a place to leave this would be it.

Me
Review №73

Loved my visit to see relatives. Very clean and beautiful community. Can’t say enough about the friendly staff especially Bryan made me and my husband feel at home and gave us great conversation and recommended the must see places in Louisville thanks Bryan

Va
Review №74

Very cute place! Ashley was extremely friendly & helpful. She made my apartment search experience very comfortable. I truly felt welcome.

Sh
Review №75

I called to inquire about a one bedroom. Ashley answered all my questions and helped me feel more confident about my moving process. She was very friendly and made me feel welcome without even touring the property. If you are apartment hunting call and ask for Ashley.

Jj
Review №76

I recently inquired about vacancy at Valley Farms. I spoke with Ashley who was not only informative but patient with my extensive list of questions. Definitely feel welcomed and at home when speaking to courteous staff. Thanks for helping make my apartment searching painless. Highly recommend Valley Farms!

Tr
Review №77

Great place lived for a time with my parents who are elderly. Bryan came and replaced garbage disposal and was very sweet. Saw him today and he stopped to say hi. All the staff there is very welcoming and professional. My parents are in great hands thanks!

Ja
Review №78

Valley Farms is a very nice, well run, clean, and modern place to be at! The management staff is excellent and easily accessible, especially Stephanie! She’s easily accessible and great to work with. I help manage the pool and is an excellent place for people to come hang out and have a little fun in the water!

Sh
Review №79

Ashley was so helpful and kind. She did a really great job with insight on the apartments. 10 out of 10 🖐🏼🖐🏼!

St
Review №80

A very nice property, and well maintained: The staff was very helpful and friendly. Recently, Stephanie gave me a tour of the property and a couple units; she was incredibly knowledgeable and detailed, because I had a lot of questions. At the top of my list in the South end.

Ch
Review №81

Wonderful experience finding my perfect apartment. Ashley Allen was patient and very professional. I couldn’t be happier. I would definitely recommend to anyone. Make sure to ask for Ashley, She’s the best!

As
Review №82

I am a past resident at Valley Farms. I loved everything about my apartment especially the location. I would still be living there had I not bought a house. Ashley has been helpful since the day we met. She made my move out process go smoothly and it was one less thing I had to worry about during a chaotic selling/buying process. Highly recommended!

St
Review №83

Chelsey was so sweet and of great help. Very professional and helped me with all of my questions. Will recommend to people looking for a beautiful place to live!

ch
Review №84

Ashley was helpful and very professional.

St
Review №85

I do work for Valley Farms and visit them among other properties frequently. Valley Farms is a beautiful property with an amazing team. Ashley is always on top of scheduling and helpful for whatever our guys need. Highly recommended

Di
Review №86

Travis was amazing answered questions helped with everything. So sweet I will recommend these homes because of people like Travis... Thanks again baby doll, wish more people were like you so patient.

J
Review №87

I love my place at Valley Farms. Anytime I need assistance Ashley is always available to help me use the online portal to pay rent. She is eager to help and keeps a smile on her face.

Ni
Review №88

Chelsey was very professional and easy to work with! Apartments are beautiful! All of the women in the front are great at what they do and are trying their best during this pandemic and it’s greatly appreciated

Za
Review №89

Walk my dog around property always well kept. Bryan does a great job! Would definitely recommend to someone looking for apartment living.

Da
Review №90

I had the pleasure of experiencing the hard work and professionalism that the Maintenance Supervisor Travis Holland at Valley Farms Apartments displays. This man is obviously willing to go above and beyond the call of duty to get the job done right. I appreciate all his hard work!!!

Kr
Review №91

The complex is very clean and presentable. Chelsey was a lot of help in finding the perfect apartment for us.

co
Review №92

I actually have had a really good experience so far. Stephanie and Autumn have been okay. I ran into some issues with wanting a 2 bedroom condo through fault of the previous renter-they found me a new location promptly and tried their best after asking regional management permission. Trash is always taken out, maintenance is good, and overall, pretty quiet. It’s dog friendly. The apartments are luxurious and spacious. Will be sad when we have to leave in December when we find new home. Overall-good experience.

Jo
Review №93

These apartments are the best places to live they have beautiful apartments and have the best maintenance department of all.Travis Holland has your back he is the maintenance supervisor he is hard working and will make sure all your needs are taken care of. He is very perfesiaal. Great place to call home

Ol
Review №94

I moved in to Vally Farms in 5/2020. From the minute I called to inquire on an apt to renting our new home it’s been by far the most pleasant experience. We moved during COVID-19 which is unpleasant times for all, but Ashley and Chelsea both have went above and beyond! They made accommodations for us to see the apt and they’ve by far exceeded my expectation. I’ve put in a few tickets which is very convenient at my leisure and within 24-48 hours maintenance is here correcting the minor issues and they’re very professional! It’s very updated here and a very quiet and well maintained community, with a couple of ponds, a nice fire mess center and pool!We’ll be staying until we purchase our home but I’d highly recommend Valley Farms to anyone looking! They even pick upYour trash at the door! (Concierge service).We love it here!

Li
Review №95

I have been looking for a new place to live and called and spoke with Ashley. She was very professional and easy to talk to and very helpful. Thanks for having such great peopleon ur staff!

Ch
Review №96

Yvonne has been an amazing help!

De
Review №97

Really like living here, we have a nice apt and our neighbors are very nice . the ladies in the office are very helpful n courteous. Maintenence depth are very quick with any issues that popped up. Appreciate them. I would like to note we have ppl who have no leash on dogs. They do pick up the poop either.I recommend these apt to anyone

Ma
Review №98

The property is beautiful and well kept up with. Love the ponds on the property as well. Staff was very friendly and helpful, spoke with one of the maintenance men Matthew, and he helped with the couple questions I had.

Je
Review №99

Ashley was a great help!

Gr
Review №100

The apartments were beautiful and the location was convenient. Chelsey was great help and knowledgable with all the questions I had!

Information
100 Comments
Rating
  • Address:10200 Renaissance Valley Way, Louisville, KY 40272, United States
  • Site:http://valleyfarmsapartments.com/
  • Phone:+1 502-935-8890
Categories
  • Apartment rental agency
  • Real estate rental agency
Working hours
  • Monday:9am–6pm
  • Tuesday:10am–5pm
  • Wednesday:12–5pm
  • Thursday:9am–6pm
  • Friday:9am–6pm
  • Saturday:9am–6pm
  • Sunday:9am–6pm
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