I was considering buying a car and was able to get a pre-purchase inspection done here. They were very helpful, knowledgeable, and finished the inspection faster than I had expected. It really gave me peace of mind before committing to buying the car. Great prices and honest service.
Left the car 3qt low, and was told the vibration was a motor mount....silly
As always, service Dept got me in & out in good time. But today, I was late getting out due to the fact that my wife came with me and left with her 3rd Mustang from this dealership. Great sales staff 👍
There is nothing quick about this place! I spent more than 2 hours waiting for them to fix a nail in my tire. When I called before I came in, they said there was no wait and it should only take a few minutes. My car sat in the driveway for nearly 2 hours while all the other cars that came in behind me got serviced. They even gave me a hard time for bringing a non-Ford car but they didnt say anything about that on the phone, and their website doesnt say Fords only. I asked what the delay was after the first hour and they said Ford cars takes priority. Im guessing this is because they are right next door to Sunrise Ford. I explained to them that I was told on the phone there would be no wait, and the second excuse I got was Its almost lunch time, thats why its taking a long time. I got there at 11am so they had an hour to do it before they all went to lunch. Then they tried to upcharge me for a new tire and it took them forever to finally get my invoice so I could pay. They made me several hours late for work, and I will never take my care to Quick Lane again!
Dropped my car off at 1:00pm for an oil change, everyone was really nice and friendly to me. I asked how long the service would take and I was told it would be at the latest a couple hours and they would call me when theyre done. I ended up calling them myself at 4:30pm they said that there were still 4 cars ahead of me and theyre going to try and get it done by 7:00pm. Oil changes dont take 6 hrs, Im heading back now to cancel the service and go somewhere else.Very friendly employees but I didnt come in to make friends, I came in to get an oil change.
You can tell when someone loves their job. Shane went above and beyond, today.Advice from someone who knows: The way to get rid of the hard water spots is 2 pay extra when you get a detail by asking for a clay bar detail.Oil change, no charge with my pre paid service plan. AND got a free wash.Worked on my laptop with the free WiFi. Big unisex restroom, and drink machine available.
I dont frequently post negative reviews, however after the third time Ive been delayed in this place Ive finally reached the conclusion I will never visit this place again, nor could I ever recommend you go here for service. While Shane is a competent and lovely tech, the front desk staff is a nightmare of delays and misinformation.
5 star only because of Diego and his quick helpfulness!
Ernesto and Janelly have provided excellent service the last couple of times I have been at Quick Lane. They have gone out of their way to help in a timely manner. Thank you!
The price for services the best year after year, when my cars engine mounts went bad they replaced them in half a day ! Im so happy Thanks QLT
Nothing quick about this place, bad service and bad labor !!nobody at this place know nothing . Calling over the phone to Mack oil change appointment and girl over the phone is rude and can’t Mack appointment since she don’t know if they can do it . I’m totally unhappy and never going there again I TOTALY recommend for people do not go and waste time with quick lane !!!!
Every time I would bring my car for service always hit something and ends up in the body shop!!!