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ACA Automotive
5101 E Willow St, Long Beach, CA 90815, United States
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ACA Automotive

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Jo
Review №1

They are such amazing workers. Super fast and so focused on their job. I went to get a smog check in order to get the car titled under my name and I found a coupon online for this specific place at smog tips website and it was amazing. $28.50 in totalI love it ❤️

Br
Review №2

Took my vehicle to ACA at 9am on a Wednesday morning for a smog check. Was told that it would be 45-60 minutes. Received a call 35 minutes later that the vehicle was ready. Staff was professional, courteous and friendly. Price was better than anyone else including the coupon on their website.

Ni
Review №3

ACA Automotive is my favorite shop to bring my cars. The staff is very friendly and service is super fast. I always take my cars to this shop when Im due for a smog check and its always done very quickly. I like how they have coupons available and scheduling available on their website.

Ga
Review №4

Very supportive and greatly professional employees. The facility is very very awesome. They greatly appreciate and accept each and every humanoids looking for services needed for their vehicles. When I arrived 3 of the professionals hugely assisted my 1963 vehicle repairs and they greatly educated me for great understanding of there professional services!

Ja
Review №5

Nobody enjoys care maintenance and repairs! But when that time comes ACA makes it the most enjoyable experience possible. They are friendly, quick, reasonably priced, and reliable. They offer suggestions on future preventative services, but do not pressure you! I recommend this business for all your car needs.

ra
Review №6

Ive been here twice. One of the best customer service experiences for any automotive repair place Ive been to! They arent cheap, but as the old saying goes, you get what you pay for. Highly recommend shop for quality work and customer service.

Mi
Review №7

Last night, I realized I needed a Star SMOG Check in order to renew my registration. I found a great coupon for ACA Automotive, so I thought Id check them out. They were very friendly. And, even for it being a busy morning, they had me in and out of there in less than an hour. I highly recommend ACA Automotive for your SMOG Check.

Je
Review №8

These guys are the best! Friendly and informative staff! I’ve been coming here for years and they always take care of me and my car!

Jo
Review №9

My husband and I are beyond impressed with the service at ACA Automotive. Theyre honest, efficient, and professional. Every staff we encountered had excellent customer service. My car was a little difficult to access to get the clutch repaired so it took a couple days longer than expected to get it back, during that time they consistently updated us on the progress and even offered us a rental. We didnt need the rental but we appreciated the offer. We never felt pressured or uneasy about their approach finding other problems with the car as it happens as many car repair shops.They found other electrical components which needed repair (that I was previously aware off)and we were given a better deal compared to other places. We got all that taken care off through them and I couldnt be more satisfied. Ive been driving my car for a week now and it runs just as smoothly as brand new. We feel weve finally found our ONE STOP SHOP for all our car needs. We highly recommend ACA Automotive.

We
Review №10

Although they were very busy when I came, they were friendly and courteous and were able to get me in and out without any problems.

Tr
Review №11

I was very pleased with the work done on my car. I was really happy how organized, professional, & friendly everyone was. I also like how they explained what to expect.

Sc
Review №12

The staff was really friendly and very helpful.My smog check took less than an hour and with my coupon, the price was so reasonable! Definitely recommending this place!

Ta
Review №13

I’ve been going to this place for years (3 vehicles later). It’s like going to your family. They let you know what you need and how “urgent” they are needed. Most places just want to get your money. I know I can trust them.

Ra
Review №14

They did the smog check but failed me the first time for the visual inspectionIt was because I had a tiny plastic piece near my engine that was fixed with some electric tape. I asked them how much to replace it since they were so serious about it.The boss said under $100 and I asked 4 or 5 times for them to give me an exact number on that TINY little plastic piece. They wouldnt budge.Took it to my mechanic, he found a spare piece from something he worked on earlier. I swear its worth about $5, literally pulled it off, and replaced it in 10 seconds. Didnt charge me a dime.I went back 20 minutes later, they told me theyd have to do the whole smog check again. I asked again how much they wouldve charged me for that tiny piece that takes zero effort to replace. They wouldnt give me a direct answer.So thats why Im giving them 3 stars. Yes, they followed CA smog check policy but their customer service and trustworthiness is not high. If you come back to tell a customer that something is wrong with their car, but cant tell them how much itll cost to replace it...then what are you doing? And why throw out under $100 ??Any mechanic that sees that would know the piece is worth probably $5 and requires little to now effort to replace. I watched it happen with my own mechanic in 10 seconds.They could do a lot better.Side note: they had my car for an hour, plenty of time to come up with an estimate and figure out what piece that was.

Le
Review №15

ACA rocks. They provide dealership level professionalism without dealership pricing. Ive taken multiple vehicles to them over the past 8 years and have referred them to friends and family. They are an excellent local repair shop and I will continue to use them for all my auto needs

St
Review №16

This was my second time going to ACA Automotive - both times were for smog checks. They were very friendly, and efficient/streamlined with good protocols in place during the pandemic. I was in and out quickly with my task complete. I would definitely give them business for other services in the future.

Ro
Review №17

Went in for a smog check and the guys at the cashiers window were great. However, Victor was extremely passive aggressive and condescending when I went to go pick up my car. I’ve been having issues with my phone/invoice and the way he handled the miscommunication was extremely negative and passive aggressive. Everyone else was great!

St
Review №18

This place is great. Customer service top notch.

Da
Review №19

Everything you have heard bad about a car repair shop and have experienced yourself if you add them all up times that by 10. They were so bad before they changed their name which I heard they had to because they were losing all their business or the city forced them to do it I dont know which all I know is that they couldnt keep their good old name anymore. I myself will stay as far away from this place as possible look at other apps for posts and read those they all read the same of course theyre going to have a friend or two thats going to put something nice in there or just somebody that doesnt know they got ripped off. They didnt even deserve the time I took to write this just looking out for my neighborhood I guess.

Mo
Review №20

Great customer service! They answered all the questions I had and even gave advise on changes to cars that they dont even do. Also, they have are reasonable priced. Would definitely recommend!

Br
Review №21

Excellent customer service. For smock check I brought a coupon and I just paid $28. 🙂👌 Morning are more convenient, I took my car at 8:45 AM and 30 min later I was free to go.

Ma
Review №22

I always realize my SMOG Checks here. They were very friendly and profesionally, I highly recommend ACA Automotive for you.

Al
Review №23

This business is the real deal. Came in for a smog check. Quick in and out. No upsell attempt. Clean waiting room, free wifi, and good price on quality work.

Is
Review №24

Reasonable prices. Guys are friendly and usually do a good job

Mi
Review №25

Always the same service. Excellent! Thorough! Complete!

邱潔
Review №26

I went to ACA for smog check. The service is good, and the price is reasonable, too. I didn’t pass my smog check for the first time, but they patiently told me the instructions. Free retest within 2 weeks. 👍🏻

Ch
Review №27

Extremely overpriced terrible customer service rude! They wanted to charge me $4900 for what AAMCO did for $900

Ch
Review №28

Always great service. Excellent customer service.

Li
Review №29

Quick smog check..30mib or so and youre on your way. Dont forget to check for discount coupons!

Ca
Review №30

So I opted to take my vehicle here based on the fact of reviews and price range, all I needed was a oil pan gasket changed on my car, these guys at the front desk seem real nice and concerned with your matters and they definitely have a welcoming presence, However the reason I’m only giving two stars is because the mechanics do not care about your property, my car went into pristine and came out with door dings scratches and gouges chips and paint traded from what I assume were other cars being worked on, I just bought this car and keep it thoroughly clean and know just about every inch of the car and what damage was existing and what was new after taking it there, Obviously their business is booming and I respect that they definitely have good pricing and have skills in certain departments however what should have been a 8 to 10 hour job turned into three days, I’m sure my car had to be the first for them with having to do the procedure required, The only reason I went with them was because I work 12 to 14 hour days and I was under the impression that the car would be done in a day which would allow me to go see my wife and children over the weekend before I had to come back down to work since I haven’t seen them in a while, well that did not work out as they have the car from Wednesday evening to Saturday afternoon In which I should have just saved my money, And did it myself. And like I said A lot of the guys are real nice and seem knowledgeable however I was not impressed nor do I want to do any more business with these individuals after my experience I am thankful that they completed the vehicle and got the job done ultimately however I am upset and how they treat peoples vehicles when parked next to one another, I would’ve given more stars and dealt with everything quietly however if you have a car that you cherish and want to keep pristine I guarantee you your car will come out with more dings and scratches then parking at a Walmart in the middle-of downtown LA, Other than that I’m sure smog and all the basic doodads required for maintenance of the vehicle are done rather quickly here at the shop so if that’s what you need come on by

El
Review №31

Trustworthy, helpful, efficient. AAA approved. Plus very friendly customer service.

D
Review №32

Friendly. Smoke check is fast. I can use coupon for it!

Ch
Review №33

Update/Edit:The day after I posted the review, I was contacted by Adam, who is a manager(might be General Manager?), over my situation.I was informed he had read the review and understood exactly where my frustrations were coming from. He then proceeded to give me updates at the end of each work day until my truck was fixed/ready to be picked up. He also included a discount, which was nice.So despite the original headache, I would recommend ACA with a caveat: Confirm the work paid for is the work completed. This seems obvious now but you cant trust a good reputation as we are all prone to making mistakes.Positive points once Adam was publicly aware of this issue:1. He contacted me, informed me he would see what he could do about providing me a discount and also assured me he would provide daily updates. He delivered on all fronts.2. He didnt request I remove or change this review either, which is a positive in my book. His sole concern was that the situation was rectified.3. When I picked up my vehicle, the guys in the front didnt make me feel like a villain. Some businesses have a tendency to do this when they make mistakes, so that is a welcome sight as it shows the employees are willing to accept their mistakes and move on.So again, I would recommend ACA, confirm the proper work has been completed and good luck.Original Review:As much as I would like to give a good review to ACA, if you are looking for a reliable mechanic, I suggest looking elsewhere.I first took my truck, a 2001 Chev Silverado in the first week of April. According to them, the issues had been fixed and the vehicle successfully passed the smog test.I waited for 2 months until the tags arrived, DMV recommends 1 month but figured I would give them 2 due to COVID delays. After 2 months, I checked with the DMV and they informed me the smog certificate was never delivered to the DMV. After heading down to the DMV with my pass certificate from ACA, we learned the certificate they had given me wasnt for my vehicle. They had mixed up the paperwork, since the other vehicle had passed, they assumed their job was completed. They never actually confirmed the VIN on their pass certificate was the correct VIN reported for the work they were completing.After returning and informing them of the situation, I have learned they never actually ran my vehicle through the smog test or completed the diagnostic they were paid for. Why? Since I returned the vehicle, once they ran the vehicle through the smog test, they found other issues wrong with it.1. They were paid to run through a diagnostic, which they didnt properly do. Btw, they charge $140 for the diagnostic as well.2. Claimed they did and wasted 2 months (1 month if you are only counting the time the DMV requests for new tags to be shipped out before you contact them).3. Now that issues have been found, did not offer a discount despite being the direct cause of this delay in being unable to use my vehicle.4. Will charge the full $120 labor amount for minor repairs.Example: They charge $160 - $40 part, $120 labor for replacing a Standard Ignition Secondary Air Injection Pump Check Valve. Mind you, theyll charge you $320 to change both. A whole 45 minutes worth of work for both valves to be changed and yet, they charge 2 hours at their full rate.The guys in the front are pretty nice but actions speak louder than words. Its clear ACA is un-professional and care little for customer service. If they did, how could they mix up one vehicle for another and charge for work they never actually completed?In the end, I chose to fix the last remaining repairs on my vehicle and have them pass smog just to be done with this. After this situation, I can no longer recommend ACA to anyone unless they want to be charged for work not completed. If that is what you are looking for, then please visit ACA as they are experts in taking your money as long as you expect them to return your vehicle with the same issues it arrived with!

Ma
Review №34

Ive had nothing but great experiences here. My GF turned me on to them since her company used them for fleet service. Ive found their prices competitive but not necessarily the cheapest. But what you get is a trustworthy group who are efficient and friendly. I wouldnt hesitate to recommend ACA to anyone in the area.

же
Review №35

Super friendly with the best prices in auto services in town. Timeliness and accuracy!

La
Review №36

Great place to take your vehicle. Good employees providing professional service in a positive environment. I wish I had found this place years ago.

Cl
Review №37

Took our Jeep Wrangler for a smog test and needed subsequent repairs. Appointment and repairs were in a timely manner. Very good service, especially during the pandemic. Would recommend.

Te
Review №38

The staff is ALWAYS super friendly and they really give you the best advice on what is best for your vehicle. My husband and I have both brought our card there and had great work and results

K.
Review №39

Ive been taking my car to ACA for about 8 years. The staff is always friendly and helpful, especially Victor. They always take good care of my car and keep it running great. I highly recommend ACA.

Pe
Review №40

Great service, accurate estimates, great communication, and top notch mechanics.

JI
Review №41

Great place ! Fast and a great deal on the smog! I could not have been happier with the service. I will ne back for sure!

Ca
Review №42

I’ve had a great experience here every time I’ve been. Great customer service, prices, and overall experience.

Gi
Review №43

Very polite and work was done like we discussed very pleased with their work thank you

Ky
Review №44

Great spot for all my car’s necessities. Came in for a smog check and they had me in and n out quick and at a good rate! (Be sure to look online for coupons first hehe :) Workers were super nice, friendly, and explained things well. Will definitely be going back again soon!

No
Review №45

Fast friendly service, walked in no appointment, smog check and my car is good till next time,Thanks ACA.

Lo
Review №46

They are very professionals. I love this place.

St
Review №47

Very different automotive experience. These guys are very friendly and professional. —— very unusual for this day and age.

Da
Review №48

Great service, did their jobs quickly and professionally.

Go
Review №49

The two front counter guys (the short ones) are very limited on automotive knowledge. Ive heard them, many times, give false information to their customers. Theyre scripted. They memorize scripts in order to communicate with their customers.Corporate, if youre told to call over a customer satisfaction issue, is Adam Kalb. Prepare to deal with a short fuse.

El
Review №50

Have had a few of my cars serviced here and they are great. I appreciate the communication they provide and provide reasonable timelines on when vehicles will be completed. Will be back

Ju
Review №51

This Automotive repair station has a huge reputation and I believe they will contine to deliver quality and professionalism continuously!

Pa
Review №52

Always friendly service and the prices chargered are always reasonable.

Ch
Review №53

I came here for a smog check and was not disappointed. Despite the situation of Covid-19, my check and certification were taken care of in a very professional manner by the courteous staff of A.C.A. Automotive. Everything was done in a reasonable amount of time, about 30 minutes wait.

Ma
Review №54

Went there this morning for a smog test. It being the last day of the month, I wasnt surprised to see a line with several people waiting outside so I was worried that I was going to be waiting for a couple hours. That wasnt the case at all. They had the test completed and I was on my way in under 45 minutes. Very friendly staff, clean office, and had hand sanitizer readily available. They even had clean and dirty pens, which I appreciated!

He
Review №55

I brought my car in for an oil change and the awesome techs at ACA Automotive let me know it was time for my 60k mile tune up. They were thorough in their explanations of what was needed and patient with my questions. The service was fast and my car is running so smoothly! I can’t recommend ACA enough!

Do
Review №56

Fast, professional service. Would recommend ACA to anyone looking for expert quality service

La
Review №57

Super Friendly at front desk. My car was taken care of and clean when i got it back. Thank you

Pa
Review №58

Took our car in for our smog check and everyone was extremely helpful, friendly and courteous! The business was very clean and organized as well. Highly recommended them for anyone looking for excellent car service at a fair price and awesome customer service to boot!

Su
Review №59

A very good all around car care shop. Very friendly, easy to work with, and excellent work.

Mr
Review №60

Our family goes to ACA for help whenever we cant handle the repairs at home. I needed a smog check done stat and ACA took care of me right away. I was in and out within 45 minutes. Great service, attitude, and they are very appreciative of their customers. We will be back - again!

Te
Review №61

Very Busy Place but worth the wait time

Th
Review №62

Everyone was super helpful when I went! I needed to get a dreaded smog check for my car and with a coupon you can find on their website it turned a $70 check to only $20!!! This is a fantastic place!

FO
Review №63

Horrible service. Paid $3000+ just for my air to STILL not work... was told $2600, then that went to $3000... ended up paying $3400 and didnt tell me till AFTER I came to pick up my truck... when I tried to pick up my truck the first time, wires hanging everywhere, interior parts laying in the backseat (I guess for me to put them back myself)... then after leaving it for 4 MORE DAYS (on top of the week it has already been there), they tell me I need to still pay ANOTHER $1200... are u serious? $4600 ???Its bad enough I paid $3400 and i came back to my car in pieces, but for it STILL not to work?$3400 for you to troubleshoot? And still not fix it, so pay ANOTHER $1200 and you MIGHT have it fixed this time?11 days later and $3400 down the tube, STILL no air...Speechless and horrified all in the same breath...

Da
Review №64

Excellent serviceVery kind man...manning the counter

La
Review №65

Took my car in for long overdue maintenance prior to a roadtrip. They made some recommendations that I took. I Didnt feel unnecessary pressure - overall I highly recommend. They do good work.

T.
Review №66

Brought in my 2017 Honda Civic this past weekend for new brake pads. Great price, super nice staff and done in a reasonable amount of time. The team here is very accessible and communicates fully. Great experience, Ill be back!

br
Review №67

I own a Toyota Hybrid, and ACA always does amazing work, and their prices are much cheaper than the dealer. It’s great having a hybrid certified shop so close with such reasonable prices. Also, the staff is always exceptionally kind and helpful. I definitely recommend this shop for all of your hybrid needs, especially if you have an older, high-mileage hybrid like I do!

T
Review №68

Ive been getting my cars serviced here since 2002-2003 and my good friend has been a customer for about 6 years. Some services are expensive but hey... some things youd rather pay for the simple convenience of not doing it yourself. I will always choose ACA over the dealer...ALWAYS. They are professional and they have provided great service over the years. Due to Covid-19, the main seating area has been cleared out but they have been considerate enough to put a covered area out front. I am just glad they are open. Thanks, ACA.

An
Review №69

I brought my Mini Cooper in because the airbag light was on. My car was ready in 2-3 hours and the problem was fixed. I was so happy :) I received the best customer service from the moment I walked in, the person that helped me is David. He was so nice and attentive. Will be back there soon to do my oil change with them.

Ku
Review №70

My go to smog test and repairs. Great service

Br
Review №71

I dread the biennial smog check notice from the DMV, who doesnt? I spent a few minutes Googling smog check testing in the area and came across ACA Automotive. I was hesitant to visit after hearing about the long waits, but I was lured by their online coupon. I literally arrived, filled out a form, and waited no more than 20 minutes when I was informed that my car was ready. The staff at ACA Automotive are incredibly friendly and cheerful, which was rather contagious. They are taking the utmost precautions amidst the COVID-19 pandemic, which is appreciated. I definitely know where to return for future smog checks, if not for other automotive needs.

De
Review №72

Friendly and fast service...great prices

ma
Review №73

I brought my car in for a smog check. The service was great, timely, and priced very reasonably. For anyone needing a smog check I highly recommend ACA Automotive. In the future I will try their other services should they become necessary. Happy customer for sure!!!!

Ma
Review №74

Honestly loved this place not only were they fast but they were decently priced and even offered me a coupon.. definitely recommend this place

ro
Review №75

So far, so good. Dropped car off. Everyone masked, even the pens were cleaned! Lets see how the repair goes... Next day car done, no charge!

Pa
Review №76

Always greeted by friendly staff who are well organized and have my car maintenance done in a timely fashion. Highly recommend!

Je
Review №77

Great very good services

sh
Review №78

ACA Automotive is a friendly, affordable, and reliable place to get your car service! I was able to save so much due to the coupons and discounts they offer. I was even more impressed with how fun and friendly the staff was! I definitely trust them with my car needs, and highly recommend giving them a visit!

Is
Review №79

I used a coupon on the website for the Smog Check done on my car. Everyone was super nice and helpful! I was in and out very quickly as I had booked the first appnt in the morning and they answered all my questions!

Ka
Review №80

My husband took my car in to get the brakes fixed. They got us in the same day, gave us a fair price, and were done in a couple hours. Definitely will be having future services done here. Thanks!

Jo
Review №81

I have been bringing all my vehicles to to ACA for many years. They are by far the best in town. I have brought in all sorts of vehicles from small commuter cars, to classics, to big diesel trucks...These guys know how to do it all. It is like having all the dealership knowledge in one place, and the best part is they charge a fraction of dealer prices. Highly recommended!

Sh
Review №82

ACA Automotive provides excellent service. I took my car in for a smog check and, even during these weird COVID times, they were courteous and efficient and I got my car back pretty quickly. I would definitely recommend ACA Automotive for any vehicular need.

Ca
Review №83

Got my Nissan smogged today; it was a pleasant experience. The people at the front desk are polite even though they have a lot to do. Dave was especially nice; he was patient with me on the phone, and gave me the managers special.

Ta
Review №84

I usually get my smog check here. Price is reasonable and they had good social distancing and cleaning protocols. An added bo us is how quick they work.

#h
Review №85

I came here for a smog check. This shop is professional, prompt, and I wouldnt think twice about coming back for additional service. Thanks guys!

Gr
Review №86

Fantastic service! The workers are very kind, friendly, and professional. I went in for a smog test on a busy Saturday, and I was in and out within 40 minutes! Will definitely be returning.

Tr
Review №87

ACA Automotive offered great service. I went to them for a Star Smog check for my Prius and I was in and out of their shop within forty minutes. I decided to go after work, so it was great that they were able to do the service so fast and while I waited. I would recommend ACA because they were courteous and professional. Also, with they followed the COVID-19 rules, which made me feel safe during my visit.

Ph
Review №88

ACA has been servicing my car since I moved to CA in 2013. I was looking for a place that could compare to what I was used to in another state and found it based on the reviews Id read. ACA has a great, knowledgeable staff and they always get my car serviced just right and with care as well as reasonably!

Mi
Review №89

Ive asked to be taken off their email list four time.

st
Review №90

I got my car back it was worse than when I first brought it...

Ti
Review №91

I developed a problem with my vehicle and initially took it to Pep Boys. There was a total lack of communication and after them doing nothing in a 24 hour period I asked for my vehicle and left. I had no idea where to go so I googled auto repair. ACA came up with excellent reviews so that was my next stop. From the minute I walked in, I was greeted by very friendly, helpful folks. They contacted me a short while later and advised me what the problem was and how much they estimated for it to be repaired. It turned out to be a larger problem than they thought it would be and required more maintenance and time. I was constantly updated as to what was going on and the steps they were taking to correct the problem. I was not looking forward to picking the vehicle up thinking that it was more labor intensive than we had expected. When they told me the total I was blown out of the water...It was exactly what they quoted me on the estimate..not a dime more! Everyone was fantastic from the time I walked in the door until the time I walked out and was all finished up. These guys score a 10 plus and Ill be back anytime I need some maintenance done!

Ta
Review №92

I have used ACA automotive in the past and they always take good care of me! Every person that I speak to is always courteous upbeat and a real pleasure! Today I use them for a smog check and The service is expedient and reasonably priced I will surely go back!

re
Review №93

They were not polite and spoke down to me. The report they gave me related to the state of my car had no detail whatsoever. I recommend going somewhere else--I did the next time and got a long thorough report and a better customer experience at another place.

Be
Review №94

Highly don’t recommend this place to anyone ! I payed over 1000$ To fix my car here at Aca & now it doesn’t want to turn on. PLEASE DONT COME HERE ! There too over priced and not honest about there mistakes ..

Ea
Review №95

The team here is first rate! Been bringing my vehicles here for years and they are honest. A great value for piece of mind.

An
Review №96

Plenty of auto bays, everyone is certified. AAA discount, quick turnaround.

Kr
Review №97

Been to this place before for my wifes car, my previous car, and now my current car. Theyre always friendly and delivered services as said and in an accurate amount of time. Theyre pretty reasonable when they explain if you need to get any additional work done. Ill be back!

Ka
Review №98

The gentlemen that work there are so nice and helpful. Alittle pricey but they get the job done!

Jo
Review №99

Very quick and easy SMOG. I would definitely recommend.

De
Review №100

The staff is very professional and good at their jobs!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:5101 E Willow St, Long Beach, CA 90815, United States
  • Site:https://acaauto.com/
  • Phone:+1 562-421-1905
Categories
  • Auto repair shop
  • Brake shop
  • Transmission shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–3pm
  • Saturday:Closed
  • Sunday:8am–5pm
Planning
  • Appointments recommended:Yes
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