I went to the gym to have a tour and met with Kate who gave a forty-five minute, informative tour of the facility. I was most impressed with the helpfulness of her as well as the cleanliness of the gym. I went back several days later with my spouse so that she could see the gym as we were both interested in joining, as well as several of our friends. On my second visit, we met with Haley and I asked for a tour. She seemed irritated when she asked if we were joining that day and I informed her that it would depend on what my spouse felt after the tour. She then proceeded to give us a four minute tour of the facility, omitting parts of the gym like the areas for personal training, which is what my spouse was most interested in. After our very brief tour, I inquired about personal training and was told that we would have to join first and then we could set up a time to meet with the personal trainers. She was very short and caused my group to decide to pursue other options. It appears to be a nice gym but the manager needs to work on customer service skills.

Amazing owner, managers, and trainers! Glad Red Bank has an amazing family gym you can trust and take family too. Its people like this who helps you with your fitness goals and hold you accountable for your goals. Thanks for keeping our gym clean and sufficient.

My husband and I joined in January. First time wed ever been in a gym. We absolutely love this gym. Excellent staff. Very friendly, knowledgeable and caring. Its our pleasure to be having a very different experience with our gym than weve heard friends and acquaintances say theyve had at others.

I love working out at Anytime Fitness White Knoll! Been a member going on 2years now. All of the staff are super friendly and helpful, and everyone knows you by name. I think the key to this place is salutations as you walk in the door up until you leave. Makes you feel like youre part of an elite family. Which is an awesome feeling to start your work out and end it. I can honestly say, this is my HOME GYM. And, just like my home its CLEAN, NEAT, and WELL RESPECTED. Everyone (staff & members) are polite and follows the COVID protocol (guidelines) which is comforting to know you can enjoy your workout in a clean, safe environment. Best atmosphere around! I would highly recommend Anytime Fitness White Knoll To EVERYONE! No other GYM can TOP THIS ONE! I GUARANTEE IT!!Theyve created a great customer experience!

I could not be more thrilled to be a member of the Anytime Fitness in White Knoll. After having an issue with another Gym - Darwin, the owner and Haley and Kate, managers quickly helped me transfer my membership. I had previously trained at another facility and again, my needs were met at White Knoll and I am thrilled to train with Aaron and Lauren. The facility is state-of-the-art, extremely clean, staff and members are professional, friendly and welcoming. I have tried many gyms in the Columbia area and hands-down this is the best facility that would be great for all fitness enthusiasts at any level. I could be happier. Thanks to all.

A nice gym, you can tell the owner cares about the place. Of the two gyms in Red Bank, this is the one to join.

This is hands down one of the best gyms Ive been a part of. All the equipment is up-to-date and in great condition and the gym is laid out in a way that makes sense for a targeted workout.Especially now during the pandemic, EVERYTHING is clean, EVERYTHING is sanitized and even the members do a great job of cleaning equipment before and after use. Haley and Kate are the best! They know everybody by name and can help you find the perfect workout for whatever area of the body you want to target. There is also an extremely nice personal training area in the gym if you are looking for group or one-on-one training. At the end of the day, 10/10, highly recommend this gym. You wont be disappointed!

Without a doubt this is the best gym that I have ever been a part of. I began a few month ago with the 6 week challenge and I immediately knew this was the right place for me. Kate is very hands on and she makes you feel at ease. The staff and trainers are great and very welcoming. I love the fact that the owner and managers are so involved. The trainers hold you accountable, encourage you, push you and make sure you don’t fail. It feels good to be known on a first name basis and not just another member of the gym. I highly recommend this gym as it has been nothing short of an AWESOME experience!

Love Anytime Fitness White Knoll! Ive been a member since they opened this location (2014 I think) and cant imagine leaving them. Its an amazing facility with state of the art equipment (even Pelotons bikes!). Its always clean and looking good. The staff is knowledgeable and friendly. Very supportive group! Its a welcome environment no matter what your current fitness is and where you want to go with it. Open 24 hours is a major perk as well!The thing I love most is that ownership is always looking to improve the gym. Since they opened, they have more than doubled their workout space and keep adding new gear and equipment. Its refreshing to see reinvestment in the business.Cant recommend Anytime White Knoll enough!

This place is super clean and everyone is super nice and its affordable!!!!! All staff will work with you and makes sure your getting everything you need out of 24 hour gym!! They provided showers, a place to put your items, and very nice vending machine with everything a person needs to start or end their workout ! Very trusting people. No over crowding. Love this place ❤

Very nice place . Clean showers and alot of equipment

Great atmosphere! Everyone really takes an interest in helping you achieve your goals.

I’ve been a member here for nearly two years. I have had nothing but a great experience. The trainers and staff are great, and really work with you to tailor a program to help you achieve your fitness goals. The facilities are clean, and the equipment is in great shape.The personal training programs and group workouts have been fantastic. The trainers push you and motivate you to do more and get better with every session.I recommend this gym to anyone who is looking.

Really great staff and lots of machine and free weight equipment. Much of the time it’s not too packed, but at times there can be more than I like. I would like for all of the benches to be able to incline, two is not enough and the option to go flat or incline would be great. My wife loves the training classes. After a few months we’re both already seeing really good results. I’ve gained a good bit of muscle and my wife has lost weight and gained muscle. This gym is well worth it

I recently switched from Planet Fitness to Anytime Fitness and I couldn’t be happier. They offer awesome classes with amazing trainers! You’ll never have to feel lost or confused on what to do in the gym again, because Anytime Fitness offers that personal touch! Class times are flexible for people with crazy schedules, like me. All in all, I love Anytime Fitness and the amazing team of trainers I have there! Kate, Aaron, and Lauren are constantly pushing me to succeed in my health goals!

The best gym Ive been a member of!!

Darwin & his staff run a very clean, safe, & fun gym. It’s got all the equipment you need that will be in a normal fitness center or box. It’s never packed and I’ve not experienced any meatheads or unfriendly gym goers. I have personally talked with the owner & he is definitely genuine. I’d definitely consider this as a place to make your gym home for 2021!

Great staff and trainers that are always helpful and cheerful. The gym has quality equipment that is up to date. I been going to this gym for almost 2 years and have not only lost weight and clothing size, but also my blood work numbers have dropped. Would fully recommend this gym.

I joined a few months ago and so far have been very impressed. The entire team has been amazing. The assessments with Kate have been super informative. The inbody is awesome and shes very helpful in explaining. Great gym!

Called the number. Young girl answered hello...I had to ask if this was Anytime fitness she said yes. Ok moving on asked what are your current rates she said, they are what they always been. If this is the type of customer service they have not worth it. She was rude and very unprofessional.

I just signed up for days I cant make it to wolfs. Its almost twice the amount for 35% the size of wolfs on top of BS fees.

A bit pricey...but state of the art equipment and rarely ever crowded

I love working out at Anytime Fitness White Knoll! All of the staff are super friendly and helpful, and everyone knows you by name. Theyve created a great customer experience!

I love the 24/7 aspect of this gym. However if you’re going to be 24/7 it gives the gym goer a sense of safety to have outside lights on. When I arrived tonight there were no outside lights, and leaving close to 11 pm is uneasy when it’s nearly pitch black

Just joined but the owner was awesome and helped a lot. Will review again after I go a while!

The only room for improvement I can see is the need to have a way to turn down the house music during the unstaffed hours. Sometimes when I go in at 1am the music is very loud.

What an incredible gym! Not only does it have the best equipment, its REALLY CLEAN. The thing I enjoy the most is that Haley and Kate are top notch. Friendly, welcoming and their positive attitudes always cheer me up after a long day at work when I arrive. The owner, Darwin, really makes sure everything is perfect for his members and it shows because he is always there. Amazing experience !

The People, Environment, and cleanliness makes anytime fitness Whiteknoll (RedBank) a Great Place To Call Your Fitness Gym. Along With Their Incredible Equipment and Facility.

Well maintained gym, with plenty of equipment!

Great workout facility with all the equipment you need for any fitness level. Always clean and the staff is the best!

This gym and their 6 week challenge saved my life. After several years of surgeries and recoveries I was barely able to walk or stand. They turned it around. The personal care is phenomenal. Thank you!

No pressure environment. Both staff and other members are VERY encouraging. As my friend would say, you can either say one day or make this day one. You make the choice.

Darwin and staff are always helpful and attentive to members of the club. The maintain a great, clean, friendly atmosphere and have everything you need for your fitness goals

They dont pick up the fone so i thought i would stop in and ask for prices. The gorl at desk told me it was 18.99 bi weekly, 70 enrollment fee n 49.99 for remote after asking me what did i hope to do here. Rude very veryeude. Its a gym what do people normally do at a gym? So i said so you want 125 just to sign up and $40 a month two use a gym 24 hrs 7 days if i am understanding you correctly? She said yes. I eaif ok thanks n left. Thise are the 1st people that gain 5000 lbs by 50 the nasty ones.

Awesome place to work out,very open space, up to date equipment. Clean very friendly, nice atmosphere, awsome trainers that work with you and show you the right way to work out.

Great staff dedicated to improving the well being and goals of their members. Well maintained machines and weight selection.

By far the best gym experience I have ever had. The staff is amazing and so friendly. They really take the time to know their clients, and that is so motivating to me. Since I’ve been in the training program I’ve seen incredible results in my body and my mindset. The trainers are knowledgeable and always quick to help improve my form. They go above and beyond...even reaching out to me while I was on vacation to check on me and make sure I was doing some form of exercise! That is dedication and the trainers and management staff are truly why I love this gym.

Ive been a member at many gyms in the past, and Anytime Fitness White Knoll beats them all by a mile. The type and quality equipment is the best, the atmosphere is awesome, the staff is knowledgeable, professional, and helpful. Best of all, they offer a coach who works with new members periodically to help ensure they achieve their fitness goals. I highly recommend Anytime Fitness White Knoll to anyone looking for a clean, non-intimidating gym that offers plenty of help.

Great place to workout. Friendly and professional staff who value their members. The gym itself is nice, but also the people who workout here are cool too. No jabronis, no obnoxious people to ruin your workout. Most importantly youll feel safe here.

Its kinda stacked on top of one another if to many people are in there. It has free weights however no glute abductor and one stair climber. Few other machines youd find at planet fitness and or muv also arent here either.

I love this gym! Clean and neat and great equipment. What I love the most is group training. I am doing more now than I thought I could ever do. Staff is wonderful and friendly! Josiah, one of the trainer, has been so good about recognizing my ability and constantly encouraging me and modifying so that I can get stronger and more stable. Love this gym!

I have good results, in a short time with the help and guidance they offer.

Fantastic facility! Full range of equipment with everything you need in a clean and friendly environment. The members and staff are top notch! Incredible group and personal training programs for all levels, whether youre a beginner or advanced youll leave having had an incredible workout. Highly recommend you check it out!!

One of the best gyms Ive ever joined! Theres plenty of room and its always clean! Hands down the best equipment and trainers! They have free weights, weight machines, and plenty of cardio equipment! Highly recommend!

So glad to be able to workout again on the road. They have showers and everything is really nice! Bring water, fountains are oos

I joined this Anytime earlier this year and I have to say this is by far the best experience I have had with a gym, including a membership with a different Anytime location. The staff is friendly and very knowledgeable even the gym manager will give you tips and suggestions for your workouts. The membership cost is very reasonable especially considering I have access to all Anytime Fitness locations.

First gym in my life that I look forward to visiting. The owner is directly involved and all the staff are great and genuinely care about us and our progress. They are also just nice people too. I am enjoying the people I have met so far that are working out as well.

The gym is always clean and has great equipment. New expanded training area is slated to open in just a few weeks too. If it’s access to the machines and weights that you’re interested in, they’re top-notch and available 24/7. But my personal preference is the group training sessions which are available at various times throughout the morning and afternoon. They are led by exceptional professional trainers: Brooke, Kayla, and now Josiah. They take a personal interest in each of their clients and it’s clear that most of us consider them not just as trainers, but also as friends. My wife and I are very happy with our membership.

Anytime Fitness White Knoll is top notch from the friendliness of the staff and personal trainers to quality of equipment and cleanliness of the facility. Lots to offer such as PT, group training, plenty of treadmills to name a few. Staff has always greeted me by name, been encouraging and has offered advice and help when needed. Joining Anytime White Knoll has been the best decision that I have made lately. THANKS!!!

The newly renovated facility has top quality equipment! The expansion for classes and personal training is outstanding! Open 24/7 convenient, clean and bright. The staff has exceptional knowledge. I would recommend to anyone who wants to get into shape or even just to keep in shape!

Great gym!! If you’re looking for a great place to workout it’s definitely at this location. The trainers and the owner are very helpful if you have any questions regarding anything all you have to do is just ask them and they’re so polite and always have an answer for everything. Love this gym

Ive been going here since it first opened. The staff are like family and the equipment is top notch!!!

Been coming here for almost a year. It’s an awesome gym. Equipment is new and well maintained. Staff is helpful and friendly. I love being able to go to the gym at any time of the day and almost anywhere in the world.

This Gym is the perfect environment for people just making the decision to get into shape. The entire gym was recently remodeled so everything is spotless, the AC is on full blast and the gym is never crowded. The staff is also very welcoming to the point that it feels more like joining a club than a Gym.In addition to joining the Gym I hesitantly decided to sign up for group training which after 2 weeks I can tell its worthwhile. Working out on my on seemed to be effective but after the first day of group training I realized I really hadnt been challenging myself at all in comparison. If you decide to join the gym, you can add the training at any time so you dont need to make that decision immediately.If you are reading this review and hesitant about joining, I strongly encourage you to take the first step: Walk in, talk to the staff and let them give you a tour.Thank you Anytime Fitness for helping me make health happen!

This is a very clean gym with a very good selection of weight lifting, fitness, and cardio training equipment. The staff is amazing which helps makes the overall atmosphere a pleasant place to get a good workout. They are both friendly and motivational. Ive been a member for well over three years now.Ive always been happy with the service, and the recent expansion has only made this gym even better! I will certainly continue my membership here for many more years to come!

Great equipment, but not enough equipment. The contracts cannot be broken even if you have a “doctor’s approved” medical issue or if you move MILES away. I read on yelp where a woman’s husband died of cancer and she still had to pay both of their memberships until their 2 year contract ended. Horrible customer service, plus a lot of attitude specifically from “Hailey”. I really liked that it was open for 24 hours and had nice bathrooms/showers. I highly recommend Planet Fitness instead of Anytime Fitness.

My wife and I recently joined the team workouts and small group training at this anytime fitness in redbank. we went in skeptical on whether we were wasting our time or not for another same old work out program. little did we know this would become the highlight of our days! with 2 great coaches in Lauren and Josiah they have helped us enjoy coming to the gym and see results! with exciting music and all the motivation needed it makes these classes fly by and push you to your limits. Also to mention all of the same faces of others working out with you every week is awesome a d motivating! if your wanting to see a change I highly encourage you to give it a try. everybody is welcome and encouraged by others! thank you anytime fitness of redbank, my wife and I cant wait to keep growing with you!

I love this gym. The staff are very supportive and friendly.

I’ve been coming to this Anytime Fitness for over 3 years now, and I can tell you with utmost confidence that it is a quality gym! The equipment selection is a nice jack-of-all-trades mix that will help anyone reach their strength/cardio/endurance goals!They have also newly renovated the place this year, making the entire experience even better with more space and GORGEOUS visuals! The best part of the entire experience is the staff and community itself; Everyone is super friendly and wants to help out!Kudos to Darwin, Haley, and the rest of the staff for making staying healthy awesome AF! 🤙🏼

Greatest gym i ever been next to military gym

The facility is clean and well kept, and has an array of equipment to suit a wide variety of workouts!

I Absolutely love it here!! The staff is wonderful! Ive been a member for a short period of time but wow Im seeing instant results! Plenty of Equipment to choose from on site training, fitness consultant. They helped me pin point my need and ive been hooked every since! Highly recommend this place !

The gym is great! Kate and the training staff (Brooke and Kayla) are phenomenal. They will push you to make yourself better every time! The support from Darwin and Haley has been great! If you’re looking for a place to get yourself in better shape than you currently are, THIS IS THE PLACE!

Machines look great..( from outside). Must have member key card to access..doors stay locked. Cant get in for membership. Door locked. Cant get member key card..door locked. 😩

This is the place to be. I have no regrets. I can come her and relax my mind. I love this place. The staff is great and patience. Dont wait, I glad that I came when I did.

Anytime Fitness is an amazing gym with great equipment and staff! My favorite part of the gym is the private team training room. When there isn’t a class going on I am able to work out alone in a private spacious room! All of their equipment are state of the art, clean and well maintained. There is plenty of equipment around the gym and I never had to wait for machines or any other equipment to be free. The bathrooms are always clean including the private showers in the bathrooms. I would definitely recommended this gym to anyone! You will not be disappointed.

Very Clean! Wide variety of equipment and super friendly, knowledgeable staff that truly care about their clients and their fitness journeys.

Updated gym. I only used it once while visiting in town. The facility is well maintained and looks newly renovated. I really liked it.

Ive been up and down the East Coast and visited a couple of the other Anytime Facilities and I can say without any reservations that this is the best facility Ive been to so far. Great variety of equipment, very well kept, clean atmosphere and feel to the place. The staff is also great.

I have been working out at anytime fitness for about 9 months. I have been treated like family 😊The staff is always friendly and helpful. It seems like as soon as I started working out there they all knew me by my 1st name and always ready to say hello. The trainers are thorough with their clients and they get results . This is a very happy gym and I recommend it to everyone from the beginner to the advanced 😊

Im working out of town and was looking for a local gym to sign up for during my stay. They understood i would only be here a month and were very accommodating to my situation. Haley met with me personally and showed me around the facility. She informed me on classes as well as training sessions if i so desired. Haley was extremely knowledgeable and friendly along with the rest of the staff. I would highly recommend becoming a member here if you are staying out of town, or are just looking for a great gym to be a part of.

I’ve only been here for a month and I would recommend them gym all day everyday :)(I have recommended this gym to everyone.) Every time i come in they always greet me by name.

I wouldn’t join this gym for nothing in the world. I work in the northeast side of Columbia and live in Red Bank and want to join a gym I thought anytime fitness was a great place to start since it’s seconds from my house.I work crazy hours and need a gym open late or 24 hours. However I have called this store twice now and they refuse to give any information over the phone. I just called and spoke to a girl named Hailey tried again to explain I work on the northeast side of town and told her my hours and she said yeah we’re gone by the time you get home but we really need you to come in to go over pricing because we have so many options. I get that I really do but I don’t have the options to leave work to go discuss a gym membership. Must not want to sell a new membership or is either scamming people.

I joined thi gym back in January when they were having their special. Got my wife to join about a week later. This gym is better than all others around. I never feel rushed to finish my workout. Darwin/Hailey are two of the best professionals of any o the other gyms that I have visited before signing up here. Wife and I love this gym and would not trade our experience here for anything. This is truly an all-around great place to workout. Thank you Darwin and your entire staff have been great!

I have been a member for two years and started working with a personal trainer last month. It is nice to know there is a great place to workout where everyone from the owner to the trainers support your journey. Im always greeted with a smile! The facility is always clean. The equipment is never broken or worn out and they are constantly making it a better place with the best in fitness! Thanks to the personal and group training staff I am healthier and stronger than I was before and I am on my way to my goals! Yall rock!!!

Anytime fitness in redbank is, by far, one of the cleanest and nicest gyms I’ve seen. The equipment inside is high quality and very sturdy, which makes it easy and safe to workout! The staff is very friendly and they seem to really care about the customers. Having a gym that’s open 24/7 is a really big relief when you’re busy, because you can always count on it to be open whenever you feel like working out. When you purchase a membership with this gym you will not by disappointed with what you get.

Have been here over a year now, love the place, always clean and also love the people, Darwin, Haley and Kate made me feel comfortable with joining them and Kayla, Brooke and Josiah are great personal trainers that keep you motivated and push you to do better!! All in all I got a great gym and new friendships!! Join and see for yourself!!

The staff at this gym are amazing! The personal trainers, Brooke and Kayla, are amazing! So friendly and personable and do an amazing job with the personal sessions as well as the group ones! They are definitely dedicated to their clients and do everything they can to make the experience a good one!

Anytime Fitness White Knoll has the most state of the art equipment, friendly staff, and most knowledgeable trainers I have ever experienced. Just tell them what your goals are and they will design a road map for reaching them. The location is perfect and I love the fact it is open 24/7!

This gym is by far the best gym in the Lexington area. The members are normal people, its not the meat head / beauty pageant atmosphere like at MUV. Unlike other mom and pop gyms that claim to be 24 hours THIS GYM IS 24 HOURS every day of the year AND once you join you actually become a member to EVERY ANYTIME FITNESS IN THE WORLD!! Since joining it has blown my mind how day and night the experience is. The staff are awesome and willing to work with you. I just signed up for the training and it is awesome. If you live a healthy lifestyle or want to start I highly recommend you come here.

Good stuff!I ducked in here the other day, and I was pleased with the gym. It was everything Ive come to associate with the franchise: a big, well-arranged floor; an impressive range of modern, maintained equipment, plus all the free-weights you could want; a stretching- and aerobics room; AFs trademark private, standalone shower-rooms, in addition to normal restrooms (of which the mens was clean, on my visit). There was a reasonable amount of parking available, and no awkward architectural complains.In the end: no problems, only a good workout. Id happily stop here again.My sincere thanks to everyone who runs this place, for your work and service. Keep it up :-)

Ive been a member for almost 3 years, and it is now like working out with family. The staff go to extreme lengths to support you and help you however they can. The facilities are first rate and have only gotten better with time thanks to a major expansion last year.I go daily for my iron therapy and the other members are also like old friends.Highly recommended.

The employees are nice but the gym is super small and a lot of equipment is only limited to one of each. Ive switched banks and accounts a few times and was charged double this month because they pulled the money out late because I had to call with my updated information....I asked if that was anywhere in the paperwork that I signed and was told no, thats something new their billing company does....so they charged me double because they felt like it. Ok.

I do all of the fitness equipment repairs for Darwin and Haley at this Anytime Fitness in Redbank and they are some of the best people to work with because of the professionalism and the personal relationship they have with all of their customers and contractors. Thanks Darwin and Haley for all of your hospitality.

The staff is friendly and are always there if you have questions. It’s a very clean gym and it is 24/7 which makes it even better. If you are looking for a great gym, Anytime Fitness is the place to be😊

This club has an excellent staff and a well maintained and clean gym and facilities. I highly recommend it if you looking around. Their personal trainers and attentive and will work you out!

The owner, manager and training manager all know you by name. I have been a member of many gyms, but this one is definitely the best one I have belonged to. Gym is always clean, even late at night. They will do anything to get your where you want to be. Open 24 hours is a huge plus.

Had an issue that was quickly taken care of in a fair way, the owner operator made it right as soon as he was aware of it

I basically live at this gym. I go here roughly everyday and the equipment is nice and it gets the job done. Very friendly community with helpful managers. I would definitely recommend this gym to a friend.

Great place for workouts on any schedule, they’re open all day, all night, everyday! The staff is great and will help you reach your goals, whether that’s through answering questions, providing personal/group training or a great atmosphere to excel individually.

Very clean! Best staff ever. The trainer Brooke has pushed me hard to help me reach my goals. Excited for the new addition.

I Absolutely love this place its very clean and well organized with plenty of room and everyone from the staff to the members have been very nice from day 1 Im always greeted when I walk in and every staff member makes a point to speak to be and see how things are going ask if I have any problems or concerns and make me feel welcome couldnt ask for a better staff I highly recommend this gym and they are also very encouraging and helpful and I have been very successful on my journey and couldnt do it without them I have had a tremendous amount of success because of them again I absolutely love it

I love the gym is always clean, and the trainers are super nice and patient, especially when you are starting out! The group training they offer is better than any gym class that I have been to yet, even though there are others in the class the trainers help you one on one!

Great staff. Clean facility. Welcoming atmosphere. You cant ask for more in a gym.

This is by far the best Anytime Fitness I have been to. It is always so clean and the staff is very helpful on helping me achieve my goals. There machines are top of the line and the classes are so much fun.

The equipment seemed very nice and new but some of the people working there were a bit rude when I was trying to get some information over the phone.

Excellent facility, friendly staff, and just finished a huge renovation to almost double the size. I have worked out here for over 4 years now and everybody including the members are awesome.

Its the Worst. You come into a gym and you are greeted by name and a smile everytime. All the staff Id knowledgable and super personable. Its gross how clean and well kept the whole gym in. Its almost unbelieveable that when a machine is broken or out of service it only takes a day or two to be back in tip top shape. If you like having too many options and a huge variety of machines/excercises available youll be in a great place and know youve made a great choice in your fitness journey.

All in all, good place to workout. It is however, a little ridiculous on how many times you have to call just to get someone to answer the phone during regular business hours, and them laughing in your ear when they do. Its also ridiculous how they dont mention your contract is automatically renewed when you sign up, and you cant just cancel, you have to write a letter. Great equipment, great environment, bad customer service.

Great gym! Personal trainers are excellent. Love the group classes.