I have been pleased with this dealership. We have worked with two different salesmen (the first no longer works there) and both have helped us better than any competing dealership. In the last two years my wife and I have each needed new cars and we came to Sam Pack the first time just by chance. I recommend coming here on purpose.They were as straight forward as dealerships go. And especially, other dealerships add on a bunch of extra costs. We purchased non-Ford cars as those ended up being best for us, but they did not add any extra fees or market adjustment values. It was the competitive car price, tax, title, registration, etc. No extra costs.This being said, I recommend coming here for any car you are interested in since they make the experience less of a burden than any other place I’ve been to.As an addition, pay close attention to any warranty information and be sure it’s what you want. My wife’s car had an issue with the starter when we first purchased the car and it was replaced free of charge. Secondly, two years later that car’s battery died. Come to find out that Sam Pack sent an old battery to the other dealership that was making the repairs. The battery was NOT under warranty apparently. This caused SO much confusion when the battery ended up dying. Be sure to know your warranty, what it covers, and that you want it before you purchase it.

Best dealership experience Ive ever had! Mitchell, our salesperson, was very professional, not pushy at all, and very upfront about everything. He went above and beyond in many ways for us. Zack in Finance was very efficient and openly honest about all options that could be added on to our financing. Highly recommend this dealership!

I had warranty work that needed to be taken care of on my 2019 F150. When I called in to set an appointment in the service department at Five Star Ford Lewisville I was connected with Annette.Annette coordinated everything regarding my repairs. She was very informative and and kept me in the loop throughout the process. She was great!! 👍

I was here @ 7 a.m. to drop off for a recall notice. I was promptly greeted & processed in. Later in the day, I was called to say my truck was ready. I left them a clean vehicle; but, they went to the effort to wash it anyway!! I didn’t notice that fact initially. The windshield told me it had all been cleaned! How nice!!My last Ford truck also required a minor recall. It was also freshly washed upon pick up! Nice people to deal with. And, I did not purchase my 2021 truck there either!Nancy

I just got a great day at Sam Packs Five Star at Lewisville, thanks to Hugo Peralta for helping me with my new baby car 🚗 I Love it already 🙏🙏

Patsy Dowdy is an amazing salesperson to work with. Her communication level is fantastic. I was comfortable throughout the seamless buying experience. There was no pressure or sales games, just straight honest conversations. I highly recommend giving Patsy a chance to earn your business. Daniel, in the business office was also incredible. Paperwork and financing was prepared very quickly. These two professionals exceeded my expectations today. Thanks again Patsy and Daniel.

Very professional and courteous as always. Wouldn’t take my truck to any other dealership. Paul and the body shop is an asset to any company that he may work for. He kept me informed every step of the way as always it was a pleasure to work with him.

This is the best dealership! They take really good care of their customers and make us very happy. I had the pleasure to be in contact with Daniel F. and Richard S., they were both absolutely amazing.If you are thinking of buying a new/used car, GO RIGHT NOW! They are the absolute best.

Great people providing outstanding service. You really feel valued. Excellent work and communication throughout the time that your vehicle is with the service technicians.

I called to make an appointment for my 2017 ford escape misfiring. The lady who took my call had absolutely no urgency about my issue and basically said it wasnt her problem since she wasnt in the service center. She told me that I would need to leave my car at the service center for a week and there were no loaner vehicles available. I was not even offered a voucher. I have an extended warranty on my car and this kind of problem should NOT be happening this soon. I called hours before close and she told me that someone would call me back. Instead I get an email that my appointment had been cancelled (I never even made an appointment?) and then a second one telling me my appointment was at 11am the next day. I work full time and couldnt make the appointment they scheduled without even talking to me. I used to like this location, but its obvious they will make it as inconvenient as possible for you if they dont think the work you need will be profitable. What good is a warranty then? Im never going here again.

Sub par quality for technicians and service advisor.We moved from CT and started taking our 2008 Ford F150 to this dealership in 2014. It was our second bought new F150 and it now had a lot of miles, we purchased our current F150 in 2018 after he crashed the 2008 ford with over 400k miles on it. His job puts about 80k miles on his truck a year and we buy our trucks new and service it ONLY at the Ford dealership. We got the 2019 Ford F150 end of 2018, was servicing it ever since at Sam Pack, Lewisville Ford with advisor Zack (I heard he is now fired, probably moved on to Plano Ford), had 215k Miles on it, told we need to replace engine after doing about $6k in work on transmission and other maintenance in 2021. We were never prioritized for a loaner, just treated like we had no value but worst of all, the advice from the technician and advisor we believe was the reason we need to now change the engine (long block). Over past months we had work done there, defective parts were installed, we paid for genuine Ford parts, we couldnt even get squeezed in to do warranty replacement, and Zack told my husband he can keep driving his truck in interim even with check engine light coming on. Long story short, we ended up taking it to Bill Utter Ford, they billed us a $13,423 estimate, we had to fight for a discount, on that they only took $500 off. We had reported the situation to Sam Pack Lewisville GM, the best they were able to do was supposedly fire Zack, we were left cleaning up the bill. Really disgusted with these dealerships in Dallas Texas now. We want to purchase American but we dont feel our business is valued. Corporate Ford is taking everyday Americans for granted who have to work hard to maintain their vehicles while they bask in corporate profits. Its sickening to see whats happening to America Customer is King motto, no decency in these dealerships.

Bought a Ford Escape here 40 months ago. The paint is peeling off and Ford say its out of warranty and will do nothing. This dealership told me its a common problem with Escapes. Hopefully Ill be joining a Class action lawsuit. Fourth Ford from this dealership, staff are nice hence not 1 star but no more Fords for me after this treatment. Yep the car is dirty I dare not clean it and lose even more paint !!!

I wish I could them 10 stars! Lol Zach was nice and understanding and very blunt about my car on what I need to do and what to fix he gave me all the details price range and good advice. Couldn’t get my car fix the way I wanted but only time will tell and I’ll definitely come back. Also they washed my car it’s looks brand new! Thanks again Zach!

Great salesman, Kenneth B. Parts and service is sub par. At best, they scheduled me for service and I was told on arrival that they couldnt due it as they were understaffed. Ford can not get Parts and it forced me to trade a perfectly good car. A Ford Focus 41k, new tires and paid off. Service treats this like a joke. TCM, transmission control module went out and 9 other cars with same issue are gathering dust and forcing others like me to trade. Sales found me a great car. That is only reason I give 4 stars.

With all of the craziness going on in our world lately, we decided to get rid of debt and downsize by trading in my Husband’s newer truck for this 2009 below. I cannot tell you how great our experience was with Moe, David, and Cameron. We came in kind of expecting sub-par treatment since we are purchasing a $16k used car with less than good credit! They treated us as better than a couple purchasing a Bentley! We will definitely be recommending them to anyone buying a new car! Thanks Sam Packs for 5 star service

I have THE BEST service advisor in town! Thank you Zach Nixon for taking care of my auto needs! I appreciate you!

Being from out of town, I really didn’t know where to take my car. From the moment I pulled into the service area, I felt right at home. They could not have been nicer and more helpful. I was updated daily on what was going on by Zach, who was great. This is the type of customer service that keeps people coming back and I will certainly return to have my car serviced. From Zach all the way down the line, they treated me like family and I could not have been more comfortable.

Ken gave me great customer service I had no problem whatsoever came in and it ran smooth as silk. The young lady behind the desk I can’t remember her name but she was amazing as well. Ken was Extremely nice . Defiantly will come back.Thanks again Ken Odonnell

Zach Nixon is a good service advisor, friendly and professional. He keeps you updated on your vehicle status. He lets you know where your vehicle is in the queue. He also lets you know when the technician has your vehicle. The technicians at this location, in my opinion are great at what they do. Overall great experience. Outstanding job.

Pete York should be commended on the job he did for me. We had a lot of insurance pro6that kept delaying the work on the truck. I talked with almost daily and always had displayed professionalism, regardless of what we were fighting with the insurance. I will definitely buy from Sam Pack Five Star Ford again and if I require any more service issues on my existing truck I will definitely bring it back there and ask for Pete to handle my problems. I hope you guys reward Pete for the job he did. He is class act.

Great service!! I purchase all of my parts here which arrive quickly and accurately.

The service dept is top notch! My service advisor Zach didnt pressure me to do any extra services but discussed what should be done next and what was more important to spend my money on. My Edge has 100,000 miles on it so theres several items that will need to be addressed.They also completed my recall while my Edge was there for something unrelated so I dont have to go back in a few weeks. Keep up the good work!

We bought our 2019 Ford Ranger from another dealership & had such a difficult time with the service department that we began using Sam Packs Five Star Ford dealerships service department last year. A known shudder issue the original dealership dismissed was researched & correct under warranty at Sam Pack.Each of our calls, appointments and service encounters have be exceptional & beyond our expectations. We highly recommend them for all aspects of Ford ownership.We appreciate everyone at 5 Star Ford very much. Thanks for being so dog friendly, Bunnie Mae made lots of friends while we waited for our Ford Ranger to be serviced. 🤠🐕👍

Dishonest and money hungry location! I took my vehicle in due to my hood ajar light being on and having an extended warranty for my vehicle. Took my car in as soon as they opened. They did not even look at my car til after lunch time and I had to contact them regarding the status. Was told around 2pm that I had wire damage due to rodents chewing wires and that It would be over $1,000 for them to fix the wires, this did not include replacing the wires but rather just fixing the wires already there. There was no way I was paying this amount so I told them I would come get my car. Got back to the shop and they charged me a diagnostic fee and tried to up the price than what I was originally told. After I left I also had my check engine light come one. Took my car to a different location to get checked and was told that there was no wire damage and that the hood sensor was simply lodged out of place and that was causing the light to be on. I will NEVER return to this location due to their dishonest practices and schemes to get more money!

Yes, Zack really took care of me. Called me daily, got me a vehicle that I really needed. Five Star really shows why they are called 5*****. The irony of it all, about 3 days after I picked up my truck. The engine light comes on. So I need to bring it in again. I love my truck and I love the work 5***** does. I just think it may be something different. Oh well.....

Pete was great. I had an early morning appointment they finished w in the hour. Pete came out and explained everything and showed me all the work completed. Was a great experienceThanks Pete

I purchased a pre-owned Infiniti here about a month ago from out of state. The sales rep, Xavier Perez, did a phenomenal job facilitating the transaction and made the long-distance purchase hassle-free, including ensuring that work on an open recall was completed by the Infiniti dealership before making the car available for delivery.There wasn’t a better price on a car in that condition in the country. The 14-year-old car was in such outstanding shape that we flew to Dallas and comfortably drove it home some 700 miles without any issues—and we haven’t had any issues with it whatsoever since having it home.With low doc fees and safe, high-quality, pre-owned cars, I would recommend Five Star Ford to anyone shopping for a car no matter where you are in the country. You’ll likely get the fairest price in the nation, and you can pick it up or have it shipped feeling confident that the car isn’t going to fall apart as soon as you drive it.Thanks again, Xavier, for your high level of service.

Glad to know my closest Ford dealership has great service. Zach Nixon was quick to update me on the process even though parts are hard to come by right now. Great service experience.

Posted earlier about not getting a call back. Last ditch effort was a 1 star review. Chuck called me immediately and told me he just got my voicemail and has not dive into the issue yet but wanted to give me a call. Very thankful for just the immediate call. After that I received a call from Ron (always tries to go above and beyond) saw there was a disconnect in the numbers on file. Not sure how it got mixed up, but it’s okay, happy I got the call. Shortly after talking with Ron he insured me my car is being well taken care of and will try their best efforts to have it done today. While that’s all good and well, the call back is what mattered most. Just happy to know they found the issue and are trying to resolve it as quickly and efficiently as possible. Chuck then followed up with another call just to make sure all my questions were answered and to see if there was anything else he could assist with. Thank you Chuck and Ron.

The entire process was seamless and went perfectly. Paul and his Team were recommended to me by another F250 owner and he did not disappoint. He is super knowledgeable about the product and takes customer satisfaction seriously which is a rarity today. Thanks

Ron was fantastic on keeping me updated and helped me splendidly on the maintenance and upkeep of my vehicle.

Worst dealership ever! The salesman are terrible and don’t have good customer service. Jay, and Cam are supposed the managers, but couldn’t even accommodate me regarding my vehicle and did very little to help me. When I confronted them about the contract they, lied several times, even after I explained to them that the contract said otherwise. Wouldn’t recommend buying from here.

The folks at Sam Packs were awesome. They were friendly but not nosy. They communicated well, they were fair and flexible. They didnt pressure us. They even threw in a free car wash.

Wonderfully helpful & friendly staff. I appreciate Zach honoring my time by suggesting I take care of radio issue the same day as my oil/tire checkup. And the shuttle is a wonderful service!! The shuttle driver was so kind & personable. I was able to be dropped off and picked up at my favorite coffee shop while I waited for my car to be serviced. A refreshing experience compared with all my past Car repair experiences elsewhere... night & day difference. I will never dread or put off a car repair or checkup like I used too if it can always be this pleasant.🙂

Pete did a fantastic job taking care of my vehicle. I would highly recommend using him as your service advisor. They were able to get my vehicle finished up a day or two earlier than I expected.Thanks Sam Pack’s. You have a great service advisor in Pete.

Every time I take my vehicle to be serviced I get five star service. Thank you to R. Romano for helping with my tire issue and great job to the whole Five Star Ford Lewisville crew. 👍

Took my car in for service this morning for a couple safety recalls. They told me everything that needed repaired which was a lengthy list. They communicated effectively and performed all repairs in just a few hours. Excellent staff/great service. My car runs like new again! Very pleased and plan to purchase my next vehicle at this location.

I have purchased several vehicles from this dealership. They are great to work with and make the process easy. Jerry Crider is the best sales person I have dealt with ever! Go see him, he will take care of you. Management and Finance here are very helpful. They take great care of their customers!

I needed 2 new tires to match my back tires they had a good price on them and they said the needed to order them and the rep Nick said the price was actually lower than i had seen online which was a plus and they could have them the next day. I got them the next day they matched great and was very happy with the work and cost.

Zach and team were FANTASTIC!!! I was in town for the weekend and had a bad brake issue that I called in the night before, and he squeezed me in the next morning and fixed my brakes and some other issues on the spot! I was so impressed with their service friendliness and timeliness. Another gentleman drove me in his vehicle to my return location in the morning after I dropped off my car and got me to my meeting on time; that was so wonderful! I’ll be a loyal customer. Thank you all again!

If you need a used vehicle this is the place to buy it.. courteous staff members to help you with what you may need while shopping for a used vehicle.. even though covid-19 is amongst us they will provide you with a mask if you dont have one.. as you see me wearing one..

Great experience today.Went in for Standard Service with oil change and service was outstanding.Frank was helpful and thorough thruought the process.

Went to Five Star after Grapevine told me it would be 3 weeks before they could get my CPO F150 in for a nonworking A/C in the middle of July. Experience was outstanding. Frank, my Service Advisor was outstanding. I plan to use Five Star ongoing.

Leased a few vehicles here. Good service and friendly people.

Everything was great! Service was excellent! Only complaint is that they did not rotate my tires which is supposed to be part of the oil change...So i find out on the way home that they didnt rotate because they couldnt find the my wheel lock, on the invoice it states missing wheel lock...Its not missing its in the center console in the top tray! All they had to do is come to the lobby and ask!! I waited there!!!! Zach knew we were there they could have come and ask me hey wheres the wheel lock…

Pete York was very professional thru the whole process. He kept in touch daily with updates about my car. I would definitely go back to do business with him. Great customer service. 10 out of 10

I will not take my car anywhere else. Ford has not let me down. Thanks again Paul Shroeder.

Excellent service. My Service writer answered my questions, kept me informed.I got my car at the time he said that it would be completed and they washed it! Cant beat that experience.

Nice place to do business with, I m always take my truck for service at this place. Paul Schroeder is a nice and professional guy, thank you.

Outstanding service from these guys. Patsy and Amos and the team at Sam Packs really went above and beyond for me and my new Bronco Sport. They stayed in touch with me while stock was in transit and made sure to let me know when my model arrived. The price was fair and my trade in fair as well. It was especially refreshing after a horrible experience at Westway where I was quoted MSRP over the phone and then drove out there to find a $7500 market adjustment added and about $3000 short on my trade in.Patsy went above and beyond and delivered the new car to me personally. Cannot speak highly enough of the service and wholeheartedly recommend Sam Packs Lewisville to anyone looking for a Ford.

Paul Schroeder took great care of me, got me in a loaner and got my truck in and out within a reasonable amount of time. Even got it detailed for me too!

Thanks and compliments to the Service Dept. who were courteous, helpful, informative, and efficient. This experience was the best Ive had in regards to needing my vehicle serviced. Thank you for such a pleasant and positive experience!

You would expect the cost of doing business here to cost more than the local shops. This was not the case. You would expect them to be so busy that personalized friendly customer care isn’t possible… also not the case.They were extremely busy when I arrived. Someone picked me out of all the hustle and bustle going on and offered to assist within 15 seconds of walking in. Service was friendly. I was told it would take an hour and I was paying and walking out of the door with my car finished in that promised timeframe.In the past if work was going to take longer they alway offer me a ride. Excellent service department. It’s called Five Star Ford, but that’s just them being humble.

I bought my truck at Don Davis but it is far from home, then visited Ford 5 star at Carrolton, poor Service, five star at Lewisville acceptable but at 5 star Dallas the Service is much better than the others.

Annette was my service provider and was very helpful. Everyone I dealt with there was friendly and went above and beyond. Thank you for the great service!

Ron Romano was PHENOMENAL and he knew exactly what my issue was. And he also kept me informed on the status of my vehicle. Ive never experienced better service from any Service staff. I will forever bring my business to Sam Packs Five Star. Thank you so much guys for fitting me in and I am forever grateful. Keep up the good work.

The salesperson I dealt with was Very helpful and kept me informed of what was going on with my vehicle. He even offered a ride home or to be picked up once the repairs were finished.

We had a great experience buying our new car from 5 Star Ford of Lewisville. The service department is great as well!

I had a wonderful experience today thanks to Hunter Liggett, My daughter came out with a 2013 Ford Escape. He made the progress go smoothly. Thank you Hunter🙂

Excellent customer service with the service department. I will deffently be coming back to Five Star Ford in Lewisville very happy with how amazing the service was thank you.

I was very impressed with the Truck Shop service team! They were able to diagnose the problem and get me back on the road quickly. As a single Mom it made a huge difference to me. Thank you Andre and Paul!

THANK YOU to Hunter L.! Purchased a 2013 Ford Escape with not the best credit. Hunter was very kind, friendly and timely. Will definitely be back in the future!

Very unhelpful staff. 6 months after purchasing a 2020 Explorer, the car overheats without warning. I was quoted a 5-day wait until I receive a basic diagnostic. This does NOT include the time to fix the car. After having to ASK for a loaner car (not offered), I was told a sob story of why they had none, despite my car being within the factory warranty. Afterwards, I was offered a $10 Lyft credit for 5+ days without a car. Terrible, terrible customer service.

I scheduled my oil change and got in the same say. Pete was my service advisor. He answered all of my questions and made sure me and my truck were well taken care of.

Worked with JR Ali and the entire process went smoothly, he helped me out to buy a 2010 F150 and couldn’t be more happier. Power steering reservoir needed to be replaced today and they are taking care of that as well.From the time I was there until I drove off the lot, I felt respected and appreciated, highly recommend going there if you are looking for a new or used vehicle as customer service is second to none.

Best experience Ive ever had with any dealership! Super fast, communicative, and straight to the point! Sam packs has my business from now on

I purchased a vehicle and did a trade-in here. Every aspect of both transactions were very smooth, transparent and accurate. My transactions were a little extra complex and they still handled them with ease. The entire team I worked with was knowledgeable and professional. I would like to give an additional shoutout to my rep Miguel who was with me every step of the way. I will do business here again and refer my friends. 5 stars!

What great communication from the guys at Sam Packs Five Star Ford Lewisville! I received a video walk around of the truck, (as I am out of town) from Danny. Text messages and phone calls were returned in a very timely manner. Xavier worked hard to get my best deal, then followed up to make sure that I was a satisfied truck owner. He tended to issues after the sale, putting the icing on the cake! Kyle was also very helpful. Overall great experience. Thanks, Sam Packs team!

Very good sale from start to finish. I am the type that has an idea of what I want before I even head for the dealership. The sale went seamless as it normally does at 5 Star Lewisville. Between my wife and I we have bought in the neighborhood of 20 vehicles from here in the past, if it was not a good dealership, we would not keep coming back time after time.

Zack is the best service writer. Always keeps you informed and makes sure only the necessary repairs are made. He even had them wash my truck! I drive 45 minutes to an hour past several other dealerships to have Zack and the Techs at Sam Pack Five Star Ford Lewisville work on my vehicle! You get what you pay for and more!

My car had an owie 🥺 but thanks to zack my car is now better! Great service guy he really knows how to car !

Arrived early and Ron took me in and had me out fairly quick. I browsed new and used on the yard and met Hunter from sales. Then Ron notified me they were finished and he had me checked out. He also advised of additional service recommended for age and mileage.

Workers were friendly, professional, and took good care of my car. Even gave a complimentary car wash.

Easiest car-buying experience I have ever had. Vehicles are not loaded with dealer options to inflate the price like other local dealers. Finance office was very quick and no pressure. Accessories rep was also very helpful in getting the right accessories ordered. I will be returning when is time to purchase my next vehicle.

Great service and very informative as the process went along.

A very pleasant overall experience. Zach is a knowledgeable service advisor.

Zach had me in a little early and kept me up to date while I waited. Waiting area is comfortable and you can always wander the lot or pet the Cobra in the show room!

Customer service was excellent. Five Star Ford has been my Ford Dealership and vehicle service place for 16 years. I’ve never been disappointed in the service they provide.

Great experience. Good communication and timely completion of service. Washed truck as well.

Dave and Paul are a solid team! Thanks for keeping me informed and solving more issues than I even knew about. I will be back for all my service needs!

I have to say our experience was fantastic. We stopped in to look at their big Bronco. Wow!!!

Took my vehicle in to get an electrical issue fixed under warranty. Service was great. Ron (service rep) did an excellent job and they even had a shuttle service drive me home 3 towns over since they didn’t have any loaner vehicles. Quick and efficient fix. Time quoted was accurate and appropriate.

Robert S is by far the best salesman I have dealt with! He gets stuff done and I don’t have to worry about my order coming in wrong or anything. Thank you Robert for being such a great salesman 👍🏼

I sent my son out to pick up a wiring harness for a 4x4 shifter that is located on the differential, he ended up talking to a service guy by mistake who was insulting and offered no help other than a service tech would need to look at it and it would take from 1-30 hours to fix it. All he needed to do is send my son to the parts department . Not everyone is familiar with the ins and outs of working on these trucks why cant you guys be nice and give the kid a break and try to help instead of being a smart a55 and rude. We will not be back to that dealership, Ill drive to McKinney before go back to lewisville.

Called mid-day, got an appointment the next morning.Service, as always, was excellent including a quick shuttle run.

Tony was amazing to work with. He kept us informed of the status of our vehicle and it was ready when he stated it would be! They are very professional and easy to work with.

Purchased a new Ford yesterday and had superior service. Stephen Webb and R.J. Rebolloso made the process beyond easy. They worked hard to help find us the vehicle we wanted. We could not be more pleased and plan to definitely come back in the future!! Thank you for an amazing experience!

Brought my F250 in for an oil change and Ron Romano was helpful and gave some of the best customer service Ive ever witnessed at a service department...these guys are top notch, wont ever take my vehicle any where else for routine maintenance.

Great service!!! Car ready before promised. Explained all steps from the moment i got there. Everyone very professional and kind. Mike was very patient with me. I am old and took the time to answer all my questions without hurrying me along. I have full confidence in their service

Zach Nixon in service did everything in his power to get us fixed up and on the road as soon as possible. Also a shout-out to Jack in parts for finding what we needed, that happened to be the only part of its kind in stock in the state of Texas. These guys do a great job - highly recommended.

Just called the parts department looking for prices and part numbers. Was put on hold pretty normal. Get picked up by parts department and tell them Im looking for prices and part numbers and immediately put back on hold. Finally get someone to ask for a VIN number. Right back to hold. Comes back and asks what I need. I tell him and without saying anything Im back on hold. He comes back and I tell him I need a part number and Im told they dont give out part numbers. Why waste my time? Why put my on hold 10 times in the span of 8 minutes to waste my time? The most unprofessional parts department Ive used.

Ive always had great experiences with the 5-Star Ford in Lewisville. From taking my company vehicles there for routine maintenance to purchasing my personal F150 (and doing routine maintenance as well) there, I have always talked highly of the staff there and recommend them to all of my friends due to their great service.

Zach is the absolute best service manager that I have ever had the pleasure of dealing with in my nearly 40 years of car ownership. He truly cares about the customer and goes the extra mile to make sure that your taken care of and are happy!

I took my truck in for service at 5 Star and got Zach as a service advisor. It was my lucky day because he was so professional and prompt. Zach proved that customer service is not dead. Thanks for the prompt and ongoing communication.

I had a great experience with the sales guy and the finance guy. Got an email asking me about my experience.....I gave them 5 STARS. Then not even two days after I gave them a GREAT review, wanted o schedule spay in Bedliner, but the guy in charge was WORHLESS! TOOK two attempts to get in touch with him, he never set anything up for me. SAM PACK FORD got their 5 STAR review then got what they wanted no need to act like a FIVE STAR business.

Im posting this to give a shout out to Zach Nixon in service. My F-150 is in for service at a different shop, when I was given an estimate for repair I thought it was unreasonably high. Zach took a few minutes to walk me through it, knowing the vehicle was at a competitor. He advised me the price given was actually fair market price. His willingness to help and his honesty are refreshing, and I appreciate him for it. At some point in the near future Ill be replacing this truck and Ill give 5 Star every opportunity for the sale. Ive bought and sold dozens of vehicles over the years and experience shows I deal with Service departments far more than new vehicle sales. Thanks again Zach.

I did myself a huge favor by driving just a couple pf hours to Sam Packs FIVE STAR Ford. The Sales assistant Hunter and Finance assistant Daniel were so worth the drive. These folks from the top management to the sales reps like Hunter and Daniel will help you, the best they can.do what you are hoping to do. GOD BLESS Em ! Mrs. Donna

Helped me with my key fob and thank you.Ron Ramono. Much appreciated.

They are very helpful and complete the work quickly.

Identity theft!! Unfortunately I feel victim to identity theft directly caused by this company. I went to purchase a vehicle one day but the problem was I was very ill, no I should not have gone that day. I had already picked out my suv, filled out the paperwork had all necessary ids copied and ready for the transaction to be quick and smooth. The sales associate was kind and knew my situation as we had already purchased a truck for my husband a few days prior to this. Unfortunately I was really ill and just couldnt complete the transactions as it was taking longer than expected and we needed to leave and just get to the hospital, so we left and we unfortunately left ALL the paperwork as well. We really did not think about the paperwork as we just simply thought it would be destroyed since the transaction did not go thru. Fast forward a few weeks to when we began to get mail asking about extended warranties about this suv?? We didnt think much about it since we didnt purchase it, we just thought it was strange but ignored it. Time went by but still the letters and calls persisted. Well then we got a big shock!! I got a notice from an inbound lot stating that I need to come pick up MY SUV since it was towed from Greenville Ave or it would be put up for auction. The letter shows the vin # my name listed as the owner and all relevant details securing that I AM IN FACT the owner of the suv from the dealership the months prior. You see this dealership gave my paperwork to some other person allowing them to use my identity to purchase the exact suv I was going to purchase but not only that but they walked out with my identity information now I am fighting a whole mess of credit issues this person has wracked up and continues to wrack up. I have tried to contact the GM but he has refused to return my call. If you go and do not purchase a vehicle DO NOT leave an copies take them with you because you to my fall victim of identity theft!!