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Frost Brothers Heating & Air
320 Smith St, Lewisville, TX 75057, United States
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Frost Brothers Heating & Air

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Ca
Review №1

A/C went out and my neighbor suggested I call Frost. I got two bids for similar systems. Informed both vendors of the fact that the Master bedroom was always warmer than the rest of the house. Shawn presented a solution the other vendor did not so I selected Frost for the install. Extremely happy with the work, install, and the pricing. I will use Frost A/C from now on for service and maintenance. Great local company, up front and honest. Highly recommend.

Sh
Review №2

Shawn is the best. He’s my HVAC guy for my home and office. Honest, straightforward, prompt and professional. He won’t try to sell you what you don’t need and he will explain the problem and not treat you like an idiot. I won’t use anyone else. Highly recommend 👍🏼

Mi
Review №3

Excellent response time and Robert the service technician was knowledgeable with parts needed on his truck.

Vi
Review №4

I called today because my heat was not working after the winter storm. I found this company on the BBB.org website and they have an A+ rating! I appreciate that the receptionist asked if I had checked my circuit breaker first, as this is a common quick fix and could prevent me from having to use their service and pay the $79 service fee. The receptionists honesty truly displayed the integrity of this company. After I had told her that I had already checked and this was not the problem, she quickly put me on the schedule for a service appointment THIS afternoon. I was quite impressed! I had called several AC and heating companies prior and this was the FIRST one where I actually spoke to a live person, who offered me same-day service. I also received a call stating a technician would be arriving to my home within 20 minutes of the appointment time. The technician, Shawn or Sean, came on time. I appreciate him for wearing a mask for COVID precautions and shoe covers to protect my carpets. He quickly solved the problem and found that my furnace door was open and the on switch had been turned off. He turned my furnace switch to on and shut my furnace door and my heat was back on! I was only charged the $79 service charge. I appreciate this companys professionalism, timeliness, efficiency, and integrity! I will DEFINITELY use them in the future for all my AC/heating needs!

Pa
Review №5

Robert saved us tonight! I was so glad he could get to my house in 10 minutes and fixed up my A/C. He was very knowledgable and explained what was wrong while he fixed the problem. Excellent experience and Im calling them if I ever have another issue. Thank you, Robert.

Ta
Review №6

The smartest thing you can do if you have allergies. Replace old duct work. Take a look at these pictures! Replacing the ducts have also increased the energy efficient of the heating and air system.

Do
Review №7

Frost brothers are the best! They have installed; fixed & done regular maintenance on several units of mine. Each time I have the same technicians-each one is very knowledgeable and extremely professional! All are very nice, always on time & take the time to explain things in detail. I highly recommend them!!!!

Gr
Review №8

Very happy with their service. Even happier that theyre not constantly trying to sell you stuff like other companies do. Furnace went out and they were able to come within a few hours and fixed me right up.

Ci
Review №9

I’ve been in the customer service side of business and it is extremely rare to fine a company with customer service standards at the level Frost operates. We had a great install and had a question on our thermostat that was handled the same day. It has been a very long time since we’ve had this level of customer service and can’t thank them enough. Just thought I would share!

Ca
Review №10

We have been using Frost Brothers for the last 10 years for our properties. Shawn is professional and will work with you. Had Robert this last time and was courteous and professional. He told us in detail everything of what the problem was. Gave us the options and recommendations. Not pushy at all. Had the work done in a day. Definitely will continue to use them.-Carlos

St
Review №11

This is a first rate group. The techs they set were on time, very respectful and courteous. They knew their job and were thorough. They even monitored the CO detector in my house and suggested that I get another one for my bedroom. Never had a company be so thorough. Would recommend them to anyone.

Bo
Review №12

This company is the most professional and structured company I have ever used. The employees care about their customers and their profession to the point where they are considered family. Our service technician Robert upholds high values and is an example of the companies strong integrity. We will be moving soon, and Frost Brothers will be missed dearly. I highly recommend them to who ever is seeking a Heating and Cooling company that will ensure you are taken care of. Thank you Frost Brothers, you have been the best.

Ro
Review №13

We have used Frost Brothers for years. Another great job from them in quickly responding to our problem. Our tech Robert was very professional, polite and thorough and diagnosed our issue quickly. He explained the problem and completed the repairs in less than an hour. He is a terrific asset to Frost Brothers. Thanks for the terrific job!!Bob

Tr
Review №14

Have used Frost Brothers for years. Always responsive and extremely thorough. They do what they say which makes it super easy to continue doing business with.

St
Review №15

Weve used them for the past 4 years. Always friendly and will call when on their way. They are always quick to address any equipment failures that may have been due to installer error. Accidents happen and they are quick to take care of it. For me thats the hallmark of a good company. Highly recommend them for your hvac needs.

ki
Review №16

Saturday. Hottest day of the year. Moving day. Sounds like the perfect day for the AC to go out. Within hours Frost Brothers was out to rescue me. Robert, the tech, was very professional, polite, and helpful . This is the 2nd time Frost Brothers has saved me, they will be my HVAC company going forwar . Highly recommend!!

Jo
Review №17

I call them on a Friday morning. They were here at 10.Our air conditioning is 15 years oldIt stop cooling. So we at age 85 decided to buy a new oneGave us a great price. Put enough cooling stuff to keep use cool for weekendThey will installed Monday. No high pressure. Just good business

Li
Review №18

Everyone at this company is wonderful!!! Have been doing business with them for seven years. Very professional and courteous and knowledgeable. I am very happy to have found them when I had to switch companies. Just stayed home from work while they replaced my downstairs A/C and furnace system and the guys doing the work were very efficient and super friendly and informed me all along the process. Thank you Frost Brothers!!!

Jo
Review №19

Robert is very personable and professional. He was very thorough.

Li
Review №20

In the heat of the summer when it’s getting to 102+ inside my house the temp was 81 and climbing. I called just as the office was closing but Robert didn’t mind coming right out and checking out my ac for me. He arrived super fast like within 10 minutes and came right in and checked everything out and was very thorough. I would highly recommend using this company!

Je
Review №21

Extremely satisfied with the installation of our new condenser and coil. Shawn came out to inspect our unit and gave us several options at every price point; from fixing our existing unit, to full replacement and upgrade. I did not feel any pressure to purchase, which I really appreciated. The crew was polite, clean, and efficient. The entire job took about 2.5 hours and we hardly noticed them here.Overall, very positive experience. Highly recommend.

El
Review №22

I had a great experience with Frost Brothers! Robert came out the same day I called and made sure we had enough freon to make uscomfortable until they installed our new unit two days later. Robert and the entire crew were professional and on time!

De
Review №23

Frost Brothers installed 3 units for us and we could not be happier! The service was impeccable and the value exceeded any other company. They also did such a good job with being super fast and clean up was amazing!! Would highly recommend!!

Ke
Review №24

Robert came out at 10 pm during a heat wave to replace a fan motor. It was sweltering and he had us up and running in less than 2 hours. Kept us well informed and was very pleasant and thorough.

Jo
Review №25

Robert was extremely thorough servicing both AC units. He was also very helpful with suggesting what we should/could do to maximize efficiency and the life of our units. He also pointed out an issue that should be addressed on our old (non-Frost) unit.

Br
Review №26

Had air conditioning stop working on a Sunday afternoon, during a 100 degree plus day. I had called 5 other AC companies all with the same answer, not today. Upon calling Frost, they were able to get a tech out to the house in under two hours. Service Tech was extremely polite, safe and helpful. He had us up and running within an hour. My service will now always be done by Frost Brothers, cant say enough good things about them.

Ka
Review №27

We have had several great experiences with Frost Brothers Heating and Air. We moved into our home and our upstairs AC was out the first day. We called needing it replaced ASAP because our kids sleep upstairs and they quickly had it replaced the next day. Fast forward a year and our downstairs went out and they were very responsive and replaced the unit quickly. We also found them to have the best prices in town after researching many companies.

Lo
Review №28

Frost installed my new downstairs AC. They were on time and very professional. Robert was the lead tech and kept me informed throughout the day on their progress. I would highly recommend Frost for your AC needs.

Ke
Review №29

They came to our office to install heater/cooler. It took little longer than estimated time, (5 days instead of 2.5 days) but thats just part of the deal of doing business, so thats understandable.What I cant accept is when they use our stuff without asking our permission. We had supplies (masks) in our storage, and they just took and used it . This is literally theft. What bothers me is that the masks are what I caught them stealing, who knows what else they took from our storage. We have so many office supplies, so its hard to record everything.They do a phenomenal job on A/C though. (hence 3 star instead of 1 star rant) Just dont expect them to clean up anything afterwards. We had dust all over our clothes, equipments, appliances, etc. They only cleaned the floor...barely, Left drinking water bottles, coffee cups (this is ours by the way), broken cardboard box pieces all on the ground.if someone asks me about this place Ill say Ill recommend them if you use them for outdoor issue, but be careful letting them do inside jobs, because workers steal .p.s: if you plan on using foul language or laugh behind our back, know that just because we arent Hispanic, it doesnt mean we dont understand Spanish

My
Review №30

Erin took my call and was very helpful. The information they gave me over the phone help me make sure I needed a service call. Sometimes I forget to change the filter and she wanted to make sure that a clogged air filter and a couple of other things were not the source of the problem.I bought this condo a year ago and it has a heat pump. I think the power bills are reasonable. It gets very hot in Carrollton, as you know, but the heat pump handles it.The system is ten years old, but they inspection revealed that I should get at least another year or two out of it.I took a couple of pics, because to be frank, had they told me the thing needed replacing, I would have bought a new system. Its good to have honest ac service contractors.I got the annual service agreement. That takes one more thing off my mind. When the equipment does have a major breakdown, Ill call Erin.

Je
Review №31

These guys were great. I would recommend them to anybody. Very clean work. Installed a brand new air conditioner and heater brand new insulated ductwork and brand new registers in a day. Communication from the lead installer and all the other guys was outstanding. Great experience!!!!

Q
Review №32

Frost Brothers is Amazing !! They changed out my unit and got my air flow better than it’s ever been !! They have changed my life greatly !!Great company, Good workers, High Standards. Definitely Recommended!!!

Ja
Review №33

I called frost to heat and cool my garage/extra apartment. The office was great at responding if I had any questions. The installation was done beautifully and the installers were friendly and focused on the work being done.

J&
Review №34

We always call Frost Brothers for our a/c & heat needs! They provide a quality product & a timely service that’s second to none! Their honesty saved us thousands of dollars. Don’t hesitate to call them for your air conditioning needs!

Da
Review №35

I’ve had Frost Brothers install a HVAC system in a 1905 farm house and replace old systems in my Dallas home. In both cases they did outstanding work. Everyone I have dealt with in the office and on the crews are efficient, knowledgeable, friendly, and responsive. I highly recommend them.

Mi
Review №36

Greatness! Robert was on time and diagnosed my problem within minutes. Evidently my breaker has been failing for some time and finally gave out. Thanks to Roberts experience the A/C is running again.

No
Review №37

Hello my name Mr. Edgar Dukes am one of your customer. I had made appointment with your company and Mr. Robert was the person that was appointed to do my service.Mr. Robert, had a customer service friendly attitude, was on time & did a great job.Thank you,Mr. Edgar Dukes

Ma
Review №38

I reccomend Robert to come fix my air conditioner when I need repair he did an excellent job for me

Jo
Review №39

The tech arrived when he said and the preseason air conditioner service was a good price. I have used Frost AC and Advent. Both are good but I just feel Frost still has a personal touch.

Aa
Review №40

Shaun and the team from Frost Brothers have been excellent to work with. We have used them for several years. They have installed multiple AC units for us and insulated our garage attic space. Quotes have always been good, they give on target advice vs trying to upsell, and work has always been great quality. We would not use anyone else.

St
Review №41

Robert was prompt, efficient and knowledgeable.He has earned a repeat customer.

Li
Review №42

I have used Shawn with Frost Brothers for years. It is hard to find an air conditioner company that you trust. The technician has always been on time, professional, knowledgeable and always a fair price. Very impressed. I highly recommend this company.

Am
Review №43

I can’t say enough great things about Shawn. He quickly responded within a couple of hours when my AC went out in the heat of the summer. He was knowledgeable, friendly, and diagnosed the problem within minutes of arriving. He was patient and took the time to explain everything and answer my questions. He came prepared and had the correct part to fix my AC right then. The price was so reasonable and I’m truly grateful how quickly I was taken care so my family didn’t have to suffer. I highly recommend calling Frost Brothers for all your air conditioning needs!

Ma
Review №44

I called Frost Brothers on a Saturday Morning to fix my heater and in 30 minutes they were on my doorstep. Sean diagnosed the issue right away. They had the parts with them and fixed it right away. Great Service from a locally operated business. I would highly recommend them.

Li
Review №45

Shawn with Frost Brothers has replaced my home AC unit and heating unit. Both were installed efficiently and priced extremely competitive. Shawn does no unnecessary upselling when servicing and installing a/c and heating services. Stress free working with Shawn and company, Highly recommend.

He
Review №46

Late night, mid-July (i.e.HOT) and air conditioning goes out. Called Frost to set up next available time (Im thinking few days wait) and surprisingly technician, Robert, says he can stop by same night around 11:30pm to check if something simple or to determine if a part is needed. Repair turned.out simple and was up and running in ~20 mins. Robert was communicative, courteous and efficient. Price was in ball-park i.e. not cheap but not exuberant for a same night emergency repair.

No
Review №47

Robert was super nice, was very polite, helpful and honest. He helped us with our heat and the house has been warmer. Did a great job ! Thank you

Me
Review №48

We called Frost Brothers because our AC was not working! It was 102 outside and 87 in our house! Within 30 minutes they had someone at our home and made the repairs that were needed at a very reasonable price and had our AC up and running again and our house back to a normal 72 in no time at all! We are so grateful and will always use Frost Brothers for our home needs!

De
Review №49

Frost Brothers have always been there when we have needed them! Frost Brothers not only did an exceptional job installing our New systemBut they have always been there if we needed them. And Mary was quick to always be efficient and helpful when I called her!

go
Review №50

Wow what Great service and people. Really enjoy my new A/C and how much happier I am. They did a Great job and cleaned up everything. Called me back to make sure all was good.Thank you and will tell all about your Great Service,Gordon Dallas Texas

be
Review №51

Robert was quick, professional and knowledgeable. He answered questions and explained his work. Top notch service. Thanks!

Ja
Review №52

I appreciate how quick this company was able to come and look at our unit after we had a major water leak during out sons birthday party. Luckily it was an easy fix and they were great at teaching us about how to avoid this problem in the future.

Ro
Review №53

Robert was quick to respond, took care of my issue. Give that man a raise! Thank you

Do
Review №54

What are the chances for anything to go wrong on a cold week in March? We have been babying a 25 year old Coleman heat pump and it finally let us know that it was time to be replaced by going out during the night when it was at or below 32 degrees at night. I contacted Frost Brothers that morning of the 6th for help... By 10 am, they had an installation crew out to my home and installed a York high efficiency heat pump. By the time I got home, they were showing my husband how to program the new thermostat. We have heat! Israel and his team were wonderful! I now have a very dependable system and it came with a ten year parts and labor warranty. Oh, did I forget to mention that I got a free maintenance on my new system for one year. Thank you again, Frost Brothers for the prompt and wonderful service.

As
Review №55

Shawn came straight out to to fix our AC problem same day. He fixed the issue, was very nice and knew exactly what he was talking about. The customer service with Frost Brothers is outstanding. We’ll be using them again!!!

Pi
Review №56

Can’t say enough about the service from Frost Bothers! The technician was excellent, knowledgeable, kind and courteous!

St
Review №57

Frost came out to our house to assess an a/c unit that stopped working in September. They were prompt, but the only thing they did at our house was look at the unit for a few minutes and tell us we needed a new one. When we inquired what was wrong, they didnt have an answer except that a replacement was needed. The company has poor communication. No indication of a service fee was explained when we inquired for service, and we were hit with a bill for a residential diagnostic fee a few weeks later that shocked us. There are other businesses in Lewisville that are more customer oriented and not about the bottom line.

Ro
Review №58

Excellent Service, very professional install.These guys left no detail undone from covering my stairway with tarps to going the extra mile to install the unit better than any Ive ever seen. Johnny was excellent and his installers were as well. Great job Frost Brothers..

He
Review №59

Shawn and his team inspected the heat pumps, fixed a switch that looked burned. It was older than the unit. Everything is ready for the summer. Flower Mound gets hotter every year.

Tr
Review №60

Robert showed up on short notice and figured out our problem very quickly. Patched us up and got us working on the spot!! Knows his trade and professional, exactly what I’m used to with Frost.

Sh
Review №61

Nothing but the best service from Frost Brothers!! Ashley is quite personable and efficient. Scheduling that meets our needs has never a problem. Aaron called before arrival, was polite, thorough, took proper care to keep our home clean and serviced all 3 of our AC units. We have been satisfied customers for nearly five years and have never been disappointed! Thank you!!

Ne
Review №62

Aaron is a fantastic repairman. He is honest and completely forthcoming and he has integrity and cares about his reputation and his work. He is a very decent guy. He fixed our system in literally moments when two other places had tried to sell us on a new system saying it could not be repaired. It turns out it was one wire in the wrong place. I had read what I was being told didn’t make sense so I kept looking for someone who would be honest and actually tell us the truth and look at our system and attempt to work on it. Then we find Aaron at Frost Brothers who came out, listened to what had happened, looked the system over and moved a wire from one port to another and presto, it was working. I cannot say enough about that kind of integrity. What I can say he and his company have earned a client for life and as I am a Realtor, I have a lot of my clients to share his name with. Thank you again Aaron.

Be
Review №63

If you are looking for prompt, professional service from a company that will treat you like a neighbor and not a salesmark, this the AC company for you. Completely recommend.

Er
Review №64

First of all I wish to apologize for the delay in writing this. I want to sincerely thank Shawn and all his guys for replacing my 91 year old dads complete A/C unit, inside and out. We had a warranty thru TXU, but when we used it in the summer his A/C was out for 3 days. It was a miserable experience. When I told Shawn about this he personally came out and inspected dads 20 year old unit and recommended replacing it. We gave them the go-ahead and in very short order Shawn and his guys had the new unit in and working!!! (Shawn knew dad would not leave the house even with a non-working a/c).You would think he would charge more to put all his guys on one job but we know he did not. Shawn I dont know how to thank you for this but you are a 1 in million. Again my eternal thanks!

Bo
Review №65

Frost Brothers is an awesome company to work with! there are big companies in the Dallas area. Big companies have big prices!Frost Brothers provides homeowners with solid technical advice and decisions you can live with. No high pressure sales ever.

Ty
Review №66

They were on time, fast AND saved us a lot of money. We recieved quotes from two other companies and chose Frost Brothers because they were friendly and easy to talk to.

Ba
Review №67

We have dealt with Frost Brothers for all our Heating & AC needs. They are awesome - Courteous, knowledgeable, professional & they show up on time! Mary is s delight to deal with, in the office & Shawn is incredible. He is our go to guy and and a 10+ in our minds. We always request him for our regular maintenance. Great company, great people!

Ad
Review №68

Best in the business! Great response time. Great work. Great price.

Ah
Review №69

Bottom line: Technically sound, unfair pricing. You can read the rest if you like As far as the service is concerned, I will give Frost a good review. Arron, the technician seemed knowledgeable and explained what seems to be the problem and was able to fix it. I feel like where they fell short was honest pricing. Basically, the technician told me upfront that the part (capacitor) that needs to be replaced will cost close to $400 as its really unique, etc. Fix didn’t take long, he went and gotten the capacitor and replaced it in few minutes and everything was up and running.Before I paid and closed the chapter, they offered me a 75% discount on the part if I sign up for an annual service plan. Thinking it’s a good deal (silly me). I paid and gotten the receipt. I didn’t know till I Googled the part replaced and found out the real price of the part was only $40. I talked to the manager who admitted part being only $40 but said it’s pretty much industry standard to charge this much and he can’t do anything. He was not willing to reserve any charges or cancel service plan which was sold under false pretense. Charging 10 times the price of the part is shameful to say the least and putting it on industry standard is equally shameful. Who would willingly pay 10 times and be happy with over all service. I don’t want anything for free, but being fair is where you should excel. Think big and long term, good companies’ focuses on making customers for life not just what you can make today.I am sure, there are honest companies out there, wish they were little easier to spot.

Je
Review №70

We just bought our first house and Shawn came out and went over both the outdoor and indoor unit very thoroughly giving us the confidence to make our largest purchase to date. Shawn is very knowledgeable and the company is a joy to work with. Frost Brothers will always be our go-to A/C company if any issues arise with our unit.

Cr
Review №71

Frost Brothers came to our rescue in August of 2011 when our home warranty service was unable to send one of their contractors. We were impressed with Frost Brothers from first contact. They were polite, efficient, friendly, and really concerned with giving us the best possible experience. We wound up replacing our coils and condenser and they were well-priced. The technicians put down rugs to protect our floors and wore booties on their shoes. They were clean, friendly, and efficient. Since that installation, we have contracted Frost Brothers for a semi-annual tune-up service and have ALWAYS received the same great service for a great price.

Ro
Review №72

An absolute joy to do work with. Aaron is a true asset to the company. He provided solutions that met our needs and was not about just making a sale. He showed true compassion in resolving our A/C concerns and kept us informed every step of the way.

Se
Review №73

Ive used Frost to replace both inside units and one outside unit. Excellent work! Their team is repectful, prompt, clean and hard working. Ron is a quality individual who really knows his trade and cares about doing a great job. They completely re worked our duct system and optimized air flow on top of replacing the units. Their prices are fair and competitive. I had another company come in for a bid and even they said wow, that is good work. We went back to Ron for the second part of the job. Id recommend Frost to anyone who needs AC-Heat service.

No
Review №74

Id like to compliment one of your employees, Mr. Aaron Spears, for the excellent service he has provided. I have been pleased with the service Ive received at your company. For years that I have been getting services & known Mr. Aaron Spears, he has gone beyond his ability to have given me excellent customer service....Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Frost Brothers for years to come.Sincerely,Edgar D. Dukes/Elkins

Ca
Review №75

Aaron did a fabulous job with my air conditioning unit. I was really down and out when I first met Aaron and he made me feel a whole lot better. He is an outstanding person and a wonderful technician. Thursday the whole process he kept me informed and made sure everything was in working order before payment was made. I know it takes more than one person to complete a job, so thanks to all the people at your company. Top notch customer service. Give everyone a raise. Oh, well, your call.

Ga
Review №76

Aaron always does an amazing job. Hes thorough and considerate. He goes out of his way to make sure my wife and I understand what is going on every step of the way. We highly recommend him and Frost Brothers!

Sc
Review №77

First, their price for a new HVAC system was less than any other quote. Second, Shawn came back to do a thorough inspection just to make sure the installation was done correctly. Third, Mary & Shawn have coordinated so that Shawn has always been on time for the followup maintenance visits (included in the original system price). Fourth, this company simply does everything they promise. Other companies could take a lesson from them.

Ch
Review №78

Today I had an air conditioning service need. After talking to several AC providers via phone, I decided to call Frost Brothers Heating and Air. Im glad I did .A young man by the first name of Aaron, came to my home. What impressed me most was his ability to answer all questions asked. He was able to explain to me and my entire family, what the problem was and what was needed to fix the problem. He was able to explain it in a way we could all understand . He performed the service quickly and got our air conditioning running again. He was polite, professional and fast . I would use this service again. Thank you Frost Brothers Heating and Air. I would highly recommend you .

Tr
Review №79

Couldnt be more pleased with Frost Brothers and Aaron. He showed up at the agreed upon time and was very professional. He did a thorough inspection of the system and completed the preventive maintenance in a timely manner. His recommendations were accurate to what I had already known to be true, yet there was no pressure to have the work completed immediately, like I have experienced with other contractors. The price that I paid was extremely reasonable for the level of performance and scope of work. I will definitely be using Frost Brothers for all of my future HVAC needs.

st
Review №80

Our outdoor system was down and we were attempting to salvage our system before replacing. The technicians were very helpful and tried everything they could to save our system. Unfortunately, we were unable to save it, but the technicians were very knowledgeable and understanding. I will definitely contact them again for any concerns or issues that may arise.

Fr
Review №81

I had just sent away technician Johnnie Frost of Frost Brothers Heating and Air that had repaired my A/C unit by finding a wire that had blown off the compressor unit. He reattached the wire and ran it for over an hour with no negative issues. Then Johnnie Frost came to discuss my options. He said we can leave it and call it a day or we can replace it under warranty which was to expire in a few months. I asked how much would be my out-of-pocket and he said $2,000 for labor and Freon. I told him I’ll take my chances this compressor will last another 10 years. He then continued to push me for spending $2,000 until I said, NO! Then, he said he couldn’t leave it like that because it was unsafe attempting to make no choice but for me to pay him $2,000. I sent him on his way but Not before he disconnected my A/C to leave me and my family without cooling. Tim with Climate Care came out in less than 45 minutes to look over my system. He hooked it back up and ran like a charm like before and since I was a electrical technician in my past career advise me to purchase a easily attained repair kit (purchased for $31 total) that would give a more secure attachment to the compressor and prevent a repeat of what had happened. Then to top it off, he didn’t charge me a cent!Can’t beat that! God bless this man and his company. Climate Care AC & Heating ROCKS! Ill say no more and let the evidence speak for what I feel about businesses (namely, Frost Brothers) who try to extort money from people.

Ge
Review №82

Mike was great. He came out once to fix an issue on an old AC unit and something else went wrong that night. He worked with me until 10:00 PM, trying to troubleshoot the problem and when we couldnt get it fixed he offered to come out that night to try to fix it himself. I told him that was not necessary so he came out first thing the next morning before his first appointment and fixed the problem. Very courteous service and the office is willing to work with you as much as they can. HIGHLY RECOMMEND them.

Bo
Review №83

I have a bad defrost control board on my heat pump which I was able to find a used one on the internet. I asked if they would replace/install it for me and was told it would be $180/per hour, which I found acceptable. When attempting to schedule the appt, the latest they would come to my place was noon. I have no more vacation left and its very difficult for me to take off work so I asked if they could make it 2pm on any day. But noon was the latest they could arrive. I explained this is a common thing which I am certain wouldnt take a less than average technician more than an hour to replace. But because they dont know what theyre getting into they refused to work with me or offer any alternatives and noon was the latest. They simply did not want my business. So Im calling someone else.

wi
Review №84

Today, November 11, Aaron S came out and checked my heating units. He explained to me his procedures and changed out two air filters. He also answered my questions about operating my newest thermostat. I was extremely pleased with the work he performed. This is the service I expect and receive from Frost Brothers, whom I have used for about five years.

K
Review №85

I used Frost Brothers a couple years ago, and they were great! This time around they were quick in response and to get out to our home. Shawn and Jennifer were friendly and polite. They earned my business again!

Ha
Review №86

Call Frost Brothers If you want to repair and fix the air-conditioning units, the service was amazing, fast respond, on time, and honesty. I want to thank Frost brother consultant Aaron Spears, he was on time, very professional, very knowledgeable, took his time to explain the problem that we had in our store and offered solutions. Thank you Aaron and your wonderful team!!!Sahar & Hank Turk

Ri
Review №87

Aaron great job explained everything. I will always use Frost Brother for all services in the future. Honest and upfront about the cost. Does not try up sell any extra services.

De
Review №88

I needed AC repair for my home and called Frost Brothers. Shawn came out the same day and had us fixed in less than an hour. Great service and great price. Highly recommended for all of your Air Conditioning services.

Ja
Review №89

The team at Frost Brothers was great! They went above and beyond. I would and will choose them again if given the opportunity.

Re
Review №90

Aaron did a great job! He spent time to determine why my thermostat was going out. And when the problem happened again two days later he was at my house that same day and resolved the problem for good-with no additional charges.

No
Review №91

I have always been impressed and greatful for their service and respond times. All the people I have dealt with amazing. Thanks always for your support.

Je
Review №92

Robert was outstanding!! True professional!

Mi
Review №93

Frost brothers a/c installed my new air conditioner yesterday. They sent out a crew of 3 very qualified guys. They got started around 7 am despite the heavy rain yesterday. They were very respectful of our home. They put down a tarp on the carpet to keep it clean. They also had to add a new return which meant cutting into the ceiling, They had a guy stand under where the new hole was going with a box to catch all of the dust. They were in and out within 6 hours. When it was done the owner of the company came by and walked us threw everything. I would recommend this company to everyone.

Ka
Review №94

Robert was very responsive and professional when I had a problem with my condenser this weekend.

Ke
Review №95

Nothing but praise for Aaron. Fast, fair, friendly, reliable. Already going the extra mile before I can ask! I always recommend Frost Brothers.

be
Review №96

Aaron has been our technician since we purchased our home almost 2 years ago. He is an incredible tech and a wonderful person, always offering to help and concerned if there is a problem. The world could use more Aarons!!

Ke
Review №97

Frost Brothers is the only HVAC company we call, they offer a high level of service and are very professional. They stand behind their work and our prompt. We recommend Frost Brothers to all of our clients and we use them personally.

L.
Review №98

Im so relieved that my realtor introduced me to Aaron. After my mom got ripped off by her AC guy I was really skeptical of the whole industry. But Aaron went out of his way to give me a diagnostic and written estimate over a holiday weekend so I could close on my house the next week. Later when he came back to do some more work he found a water leak I might not have otherwise noticed because I hadnt moved in yet. We also talked about future problems I could have with my unit and explored a couple solutions, but I never felt like he was pushy with any of his recommendations--just that he was giving me all the information so I could make my own decisions. I was so impressed with this young mans level of service and dedication that I signed up to have him check on my AC and heating twice a year and I have such peace of mind that its in good hands. I think the company is pretty good in general, but Aaron is definitely the guy that you want.

Na
Review №99

Aaron is always punctual, courteous, and very thorough in his work. Their service reminders are very helpful.

Cl
Review №100

Aaron was very courteous and straightforward. He gave use many tips on how to better maintain our air conditioning system.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:320 Smith St, Lewisville, TX 75057, United States
  • Site:http://frostac.com/
  • Phone:+1 972-338-4509
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Air duct cleaning service
  • Furnace repair service
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:6am–10pm
  • Tuesday:6am–10pm
  • Wednesday:6am–10pm
  • Thursday:6am–10pm
  • Friday:6am–10pm
  • Saturday:6am–10pm
  • Sunday:6am–10pm
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