I was going to wait until I saw a doctor before writing a review but my experience yesterday with a receptionist was so phenomenal that I felt I had to write one anyways.I spoke with Vi yesterday on the phone to schedule an appointment with a psychiatrist. She was professional, extremely kind and empathetic, and an overall wonderful person to talk to.She had to ask me about whats been going on and why I was contacting them, which is understandable as Im a new patient, and I started crying on the phone. She couldve done the bare minimum and continued on with things but she took the time to console me and say the kindest things. Ive been struggling but her words made me feel like everything was going to be okay and I could get through my day. I cant thank her enough. Its the little things like that in life that I do not want to take for granted. How she handled my call yesterday was the true definition of what it means to go above and beyond at your job.Ill probably come back and write about my experience when I actually see a psychiatrist but if their whole staff is as amazing as Vi was, I doubt Ill have anything but good things to say.

Dr. Brian Nyberg is literally the best psychiatrist I have ever had in my life! The staff there are also quite phenomenal and pleasant to be around. 5 ⭐ without a doubt!

Ive been to many Mental Health Care facilities to find the right treatment. Unfortunately the journey has been frustrating and Ive been left feeling misunderstood and unheard. Serenity has not only been a breath of fresh air, but exceptional. In terms of empathy, treatment options, quality of care, and professionalism--- I was frankly shocked at how amazing everything was. Dr. Nyberg is particular is fantastic.Serenity rises above the rest head and shoulders.

I have been so impressed with Serenity since I first called in to schedule an appointment. The scheduling staff were so kind and professional. I was able to get my medical information to them quickly, so when I met with Dr Nyberg he had already had time to go over my history. It was nice that he was already up to speed and I didnt have to explain things over and over again. He was able to get straight to talking about treatment options for me and getting me set up for TMS. I was able to get started within less than a week. They verified things with my insurance for me, and even helped me straighten things out with the mental health side of my insurance (I guess my plan has two different sides for that). Luke was my TMS tech and he was super nice and professional. He was able to answer my questions when I first got started and was very supportive through the whole process.TMS was a game changer. Ive been depressed since I was 15, and only started treating it when I was 19. None of the medications I tried seemed to help any and I just felt like I would be stuck forever taking pills that doctors were pushing. Dr Nyberg actually listened to me and went over what medications I had tried that hadnt worked before he suggested TMS. Ill admit I was very skeptical, but after a few weeks I started noticing small changes in my mood and general outlook. Towards the end of my treatment I noticed that Im relying less on caffeine to get me through the day, I WANT to get up in the morning and Im feeling more like myself than I have in years. TMS changed my life.Thank you guys so much for giving me my life back! I feel like a whole new person.

Tried to call and schedule an appointment. Waited for an answer for 10 minutes and decided to try the call back option. No one called back. Decided to call again and wait it out, phone rang for TWENTY TWO minutes before I decided to give up on entire office. This definitely is not how mental illness medicine is supposed to work.

Amazing team here! Best experience at any medical professionals office Ive ever had. So professional, timely, and I felt very well cared for here. Cant say enough good things!

I just cant believe that I have been trying to speak with someone at a front desk of a medical practice for two days without success. I called in and waited on the line for a long time, no answer. I left a voice message and no return. I am calling again today and no answer. I sent an email and no answer.

Dr. Brian Nyberg listened, acknowledged what I was going through, explained what was going on, and came up with a treatment plan that worked.I dont know what more I could ask for.

I have only had one appointment with my doctor and I’m in shock. I have never had another doctor truly listen to me and let me feel like I’m a part of my medical plan. I have never had a doctor like this before and it literally has me in tears because I am so happy. I actually feel like they’re listening to me and they care and not just trying to push whatever narrative they want to go with. Thank you guys so much. I look forward to continuing with my treatment. Im also seeing Dr. Nyburg. I am seeing him because I am someone who is struggling with depression, anxiety, ptsd, and an eating disorder. I am honestly so happy right now. I never ever felt like this before in my life with my previous doctor and I really feel like hes looking for my best interest and understands that I need to have a form of control over my own mental health and hes given that to me. No other doctor has ever done this for me and I am so impressed that I will recommend anyone to see him. I never recommended anyone to see my previous doctor because I always thought he was a little nuts.

Doctors Nyberg is great. Staff sometimes seem incompetent and incapable of picking up the phone or calling you back. Keep returning for the doctors though.

Not an employee or a patient but I was interviewed to potentially be part of the staff. I was highly impressed by the sincerity and transparency of the management and the genuine concern for my wellbeing. The company is very young and thus are experiencing some growing pains but nothing that a motivated individual cannot deal with. New managemnt that seems to really want to change the work environment and culture. Give this place a try!

I have suffered from depression throughout my life. I really appreciate Dr. Nyberg and his staff. I have not done well on medications and so far am feeling much better since coming to Serenity. I recommend Dr. Nyberg to anyone who is looking for additional help with depression and anxiety, especially if medications and therapy have not helped or not helped enough. I read about these treatments on Yale-New Haven, WebMD, and Johns Hopkins (which has also administered TMS for treatment resistant depression). I think there is great promise in these newer treatments. I was skeptical because I’ve tried so hard to manage depression through diet, exercise, medication, and therapy but have still suffered. I’ve felt so much better! It’s been life saving for me, and without any nasty side effects of medicine. I don’t know how I’ll do long term, but I feel I can trust Dr. Nyberg to make the best recommendations. (I’ve seen 2 other psychiatrists previously and he is by far the best I’ve seen. He’s extremely bright—a really good doctor.) I was not invited to write this review—I just wrote it on my own because my experience has been so positive at Serenity.

Dr. Nyberg is fantastic, and I doubt Ill find a better person to help with my mental health issues, however the administrative staff are a mess. There have consistently been errors with communications, days in-between contact even at a high priority status, billing (multiple extra 0s), actual prescriptions being incorrect or unfillable at the sent location etc.Again thanks, I really appreciate the progress Ive made at serenity, but uh... obviously multiple days off mental health medicine, or doubling up on bills, or not calling back, isnt the best experience.Update:Dr Nyberg is the only redeemable staff member here, and he just changed insurance acceptance, leaving me with a 45 minute drive for a $150 bill, with no notice of change, because per policy the receptionist was short, sassy, and lacked all empathy. Im 25, and Ive never been the Karen type, but Jesus Christ, dont waste your time here.

I love the staff at Serenity and look forward to continued treatment with them and Dr. Nyberg!!

Let me tell you about my experience yesterday with your Lehi, Utah office. I was scheduled for an appointment at 9:40. Which I made just a couple of weeks ago. I needed to discuss with Dr. Nyburg my medications and possible hormonal influences on the efficiency of them. I have had some major life changes in the last month or so that have been impacting my life greatly. I am not currently working as well as I have developed food allergies that have caused an anaphylactic reaction at one point. My diet is not very limited as well as I feel as though I am suffering some PTSD from the anaphylactic reaction, subsequent 911 call and hospitalization. The lack of compassion and follow through I experienced yesterday with the Lehi office totally unraveled my efforts at using my coping mechanisms.I did not receive notification that they had moved offices. I arrived what would have been 5 min early to my appointment to find a sign on the door of the usual location directing me to another location. I thought I recognized the address as one that would be in the physicians plaza at Mountain Point Hospital. I drove as quickly as I could to that location and hurried inside only to be unable to locate the suite 500 listed on the paper on the door from the other building. At this point I started trying to call the phone number that calls me to confirm and no one answers. I am placed on hold. While I sat on hold I began sobbing and having an anxiety attach at the prospect of not being able to meet with Dr. Nyburg. The thought occurred to me to google the business and that is how I found out that it was actually 3300 Triumph not 3000 Triumph. By now I am 10 minutes late and per their policy, I knew that they wouldnt allow me to see the provider anyhow. The individual I spoke to when scheduling never once mentioned a location change. Neither did the confirmation test. Once someone finally picked up the phone I am in a full-blown anxiety attack and sobbing uncontrollably. I explained to them the importance of that appointment yesterday morning. They attempted to offer me a time later in the day. However, just as Dr. Nyburg has a limited availability so do his patients. I had a full day and couldnt just reschedule. By this point I was so distraught I told them several times that I am never going back there. The only response I ever received was, Im sorry you are unhappy. I told her that I needed to be with a mental health professional that cared about communication with their patients. That communication is such an important aspect of mental health treatment. Fast forward about two hours, when I am now finally stable enough to drive myself safely home.....I get a phone call that says Spam Risk but my gut said answer it so I did. It was your organization calling to tell me I missed my appointment! I instructed her to look at the notes on my account. That I had had a conversation with someone earlier with I couldnt find the office. There were NO notes made in my account of my interaction with the first individual. Not only did she do very little to help calm me down, she had no follow through. The second individual I spoke to at that time states that she could couldnt find any notations that I had spoke to anyone earlier! I also informed this individual that I would never be returning. I waited to speak to a manager. I told her absolutely! She came back on the line and informed me that the manager was unavailable and asked if I would like a return call from him. I told her absolutely. Your staff did NOT CARE about me or my safety enough to check back in on me at all. To say Im disappointed would be an understatement. I will definitely be leaving my experience anywhere I can review this company. The total disregard for me as an individual seeking mental health care is something that others need to know before they spend the money and take on this practice as their specialty provider.Save yourself the time and heart ache and find a different provider.

Dr Nyberg has been a godsend! He is so knowledgeable, really listens, cares and works to help his patients. He has helped not only me but my nephew as well. I so appreciate the thought he puts into things and careful consideration. Thanks to his extended knowledge of medications he has been able to help me even with a complicated med list due to health problems. I have been impressed with both psychiatrists I have meet with at Serenity. The staff is super friendly, Jody and Mitchell have been especially great to work with!

Im going to preface with the fact that I dont often write reviews, but I have a very real concern for those who might be seeking real help, and need real help, and are instead financially ravaged and horribly taken advantage of by Serenity Mental Health. Im afraid that this company is praying on people with real mental health issues such as major depressive depressive disorder. Serenity Mental Health took two different opportunities to rush me into an appointment before seeing if my insurance would cover it. I had to cancel two different appointments because they kept rushing me into it before giving me info about insurance. After cancelling and rescheduling multiple times over the course of two months, I finally put my foot down and sent a very direct (and also very polite) email in regards to my insurance and finances, at which point they finally called me TWO DAYS before my appointment to tell me that my insurance wouldnt cover any part of my treatment. My guess is that they hoped that I would just come in and do the treatments out of desperation and deal with the financial consequences later. There arent professionals working here and no one seems to know whats going on how anything actually works. Im not upset with the fact that my insurance doesnt cover their facility (it turns out the UofU covers the whole thing through and through so Ill be going there instead), but rather, Im upset with the lack of follow through with me or my concerns with insurance. I called and emailed on so many numerous occasions and was either put on hold for 20-30 minutes before they just dropped my call OR being totally ghosted when I emailed them. I dont think the people working here have had any previous experience working in either the medical field OR the mental health field. My guess is this is a cash grab taking advantage of the poor mental health of the world right now. The psychiatrist was just a normal psychiatrist, which is a pretty low bar to hit, they all ask exact same questionnaire when deciding which drug to put you on. Anyways, this place will be a total waste of your time and money if you have depression or anxiety or need actual help. Moreso, you may be getting yourself into a whole world of real trouble if you let them fling you into financial hardship with no real treatment for your mental health. IF youre just feeling kind of blue AND have a huge amount of money to kind of just throw around, I bet you would really benefit from a fun little supervised ketamine trip, but even then, youre really paying a lot for a whole lot of nothing. Beware if you need real help, this place is not for you.

I love Dr Nyberg he could understand everything that I was trying too convey and the staff are all very caring and very listening I really have no conplaints other then the fact that this place desperately needs another receptionist or something the wait times are absolutely ridiculous majority of the time.. and it makes it really hard too get in touch when you need too like someone please just answer the phone! makes it seem like youre calling workforce services for crying out loud

I came into this office in really bad shape after having a baby a few months ago. My general practitioner could no longer help me. I felt very much like a “what about Bob” patient, and didn’t want to be so. I could tell Dr. Nyberg was trying to be patient with me, but I wasn’t very cooperative at first as I wanted to take control of my mental health care. It wasn’t until I decided that I needed to trust him and the process of balancing medications and other therapies that I finally found myself out of the worst mental health crisis I’ve ever faced in my life. I appreciate his patience and understanding as we’ll as his wisdom as I have approached getting myself back into a good place.

The staff at Serenity are incredible. They are kind, caring, and helpful. They create an environment where you can open up and work through your struggles. I highly recommend the doctors here. They are the type of doctors you want to visit when going through a difficult period in life.

Ive been working with Dr. Nyberg to treat ADHD and related anxiety. The staff and doctor have all been wonderful to work with! I felt the evaluation and testing were thorough, and the diagnosis well thought. I came ready with questions and notes, and we discussed symptoms related to my well-being, work and relationships. I feel like he really listened and the responses were thoughtful and well-informed. Follow-up visits have continued to address all the areas I was concerned about.Since then, Dr. Nyberg has been working with me collaboratively to treat my ADHD symptoms, as weve discussed both physical (medicine) and behavioral (therapy, coaching) treatment options. No specific treatment path feels pressured, but I feel earnest support, so I trust the recommendations.I highly recommend Serenity Mental health and Dr. Nyberg after my experience! Already, members of my family are planning to see them as well.

Horrible customer service. 20 plus mins wait times on the phone tree to talk to someone. This isn’t AT&T customer service, you need to get it together. Always felt like I was being interrogated by the intake questionnaire employee prior to seeing my doctor. It’s a real Mickey Mouse operation!!

Dr. Nyberg is absolutely incredible, he’s so intelligent and emotionally insightful, I’m not often impressed with psychiatrists but I am floored by his knowledge!! The ketamine sessions helped my depression so much, the staff is incredible!

You would think they would listen more for being a mental health center. But I wasnt heard even after explaining myself very clearly. The doctor didnt even try to listen to what I needed he just sent me on my way. Just because Im young. I felt so sad after leaving here in search of some help but receiving feedback saying my problems arent bad enough.

I went to Serenity to get help with my ADD and anxiety. My first visit was with Dr Nyberg it was 1hr and we discussed a plan of action to take a QB test and then meet with him afterwards to discuss the results. I scheduled with the front desk upon leaving but made sure to emphasize to them that I would only return after finding out if my insurance would pay for it. They confirmed the pre-auth and I returned 6 days later to take the test and meet with the Dr. When I arrived I told them I was there on my lunch break. Then I was put in a room, to my surprise the Dr came in. Dr Nyberg proceeded to tell me that I would need to come back next week to discuss the test results since I was meeting with him first. Now Im being charged for a visit with the Dr. and I told him that I should be taking the test as that is why I was there and that it was pre-authed with my insurance. Knowing that I was upset for THEIR scheduling error and I was being charged for THEIR mistake, He said he would let me out early so they could administer the test to me. Then a girl (Katie) who had never given the test to anyone came and explained the test to me. She didnt understand the test and it showed. We were both clearly confused. I took the pretest, after help getting it started by yet another employee. After yet more help from both employees to get the actual test started, I was left to fend for myself. There was no explanation of time or what to expect. After looking at colorful blinking shapes for 20 minutes I really thought that they had forgotten to come and turn the test off. When the Dr came back in to discuss my results, he showed me what normal people get and then showed me where I was. He asked if I understood the test. I said yes. But the results showed otherwise. I clearly understood the directions with information that I was given. Which wasnt CLEAR. Dr Nyberg told me that I had Neurological problem and should come back again for further testing. Even more money! When I told him that I was upset that he was asking me to come back and pay for yet another visit and test, his answer was Its your money. I am still so upset! Unclear explanations and expectations result in unclear results. He didnt take responsibility for his scheduling mistakes, tried to fix it by giving me a test that was not proficiently explained, by untrained employees and then expects me to pay for less than poor quality diagnosis. And to top it off asks for me to come again! WOW! WORST experience ever! If they would have explained the mistake, rescheduled me and done it RIGHT then this wouldnt have happened. POOR customer service and POOR professionalism.

The doctors and staff are so thorough, they go over and beyond!

I’ve suffered from mental health issues since my early days in the military. Since I was constantly moving I discovered that their are truly amazing Doctors and nurses and truly awful Doctors and nurses.Well here I am after my military career with three kids and an amazing husband. We chose Lehi because it just felt right…. Let me tell you I’m glad that I did because if I had not, I never would have met Dr. Nyberg and Nurse Stephanie.I call them my “Dream Team!” The compassion, the care, and the love that just pours from this practice, well you just can’t find it anywhere else! Trust me I’ve been around the block lol!I would have left a review LOOONG ago, but I forgot my google account!