UPS apparently uses Apple maps to deliver packages, because they were within a block of my home and left the subdivision to head south on 27. Apple maps tries to find, not my front door, but my back door! In addition, probably due to driver shortage, they are unable to predict when a package will be delivered. SAD.

The delivery driver did not deliver my package and now they want me to drive across the state and spend over $100 in gas to go get my item. Its an important document that is time sensitive. I called them about this and the employees were unhelpful and rude. This should NOT be a paid service. Just do your job and deliver your packages. Why not do that?

Had to retrieve my own dam package, but the people were at least friendly and helpful

My delivery window is until the end of the day 9pm. I paused two days because that’s pretty much the entire day. Only to have two attempts, which no one came to my door and no sticker was left. Leesburg UPS this is ridiculous. Where is my package? I wish I could leave zero stars.

Shipped some ammo, was given the option for 2day delivery, decided to go with this option because i wanted to get it there asap, well it has not arrived, spent an hour and a half being transferred to diffrent departments to request a refund on my purchase because they are telling me ammo cannot be shiped via air, so it has been downgraded, (their words exactly) but nobody can help me with a refund, they are telling me i have to go alll the way back to where i shipped it and talk to them about a refund, what do you know there is not a number to call this place directly,This is very upsetting due to the fact that the employee should not have given me the option to ship 2 day air when they are not allowed to ship the item via air,Oh and OF COURSE this item has to be signed for so the recipient took a day off work so they would be home in order to sign for it,You jump through hoops to get somthing done just to be stiffed in the end.And please do not reply to this saying to reach out on facebook or twitter because they do not do anything but give you a number to call to start the entire hour and a half process over of being transferred from department to department

Arrived there approx noon. Center was closed till 2 pm. So went to local US Postal Service office and mailed out my box.

I waited in line for about an hour behind about 8 people. 3 were turned away, 4 got their package opened just to check. Its a good idea to print your label first, cause thats what takes so long.

Seriously need a remodel of customer area and service employees attitudes. Horrible

Not happy I had to make the drive to Leesburg to get my package, but the employees at the facility were more helpful than the employees at the UPS Store.

Terrible Service, I spoke to customer service regarding my package that was beign held at a Hub waiting for pickup, I was told I would receive a call within the hour as to the time I could get it. No call came. I located the phone number for the HUB because customer service would not provide it and I called only to find out the HUB didnt even open until 3:00pm. I called back to customer service and was told to get anyone to talk to me I need to be registered with UPS. S now my package is being held Hostage by UPS!!!! Isnt that equal to they have now stolen it???

Warehouses should stay warehouses.

Like others here I had a very bad experience with the older women with short dirty blond hair. Her entire attitude was rude and you could tell she would rather be doing anything else. When I went in yesterday the first thing she did was yell at me for walking into the store before the previous person had left, she wasnt even wearing a mask.... After that she explained to me all the reason my package was wrapped wrong and was very rude about it, instead of trying to help she just tried getting rid of me by telling me other places to go. Over all very bad customer service and I will not be returning.

Really bad customer service 😒

Got my package back to retailer extremely fast!Very impressed!!

My brand new treadmill was delivered at my house at 9 pm. The box was very damaged and so was our brand new treadmill. I am beyond upset!!

Great job 👍🏿

The lady behind the counter is rude, condescending and NOT helpful. She does not represent UPS well at all and I find myself using FEDEX and USPS just to avoid having to interact with her.

Hours are different now since covid 3-6 pmNow.

It says they have a notary after driving there they do not

Missed the delivery so had to pick up the package after 8 pm. People were helpful and friendly.

The lady was nice and pleasant. She helped me and have me my package with a smile

Very difficult to find a parking spot due to lots of employees parking everywhere. I had to park halfway down the side of the building -- past the reserved honored employees spots. There were only 3 customers in the place, but gratefully, they were knowledgeable and expeditious.

Closed on Saturday and Sunday even though the info here says open! What the heck?!!

We have our kids and grand kids out of state so we frequently send packages by UPS. Customer service is very good. Any questions are answered. The lady at the desk is very helpful and professional at this location. We never had a problem. The customer area is very small but, you are out of there in a short time.

No live people.Worthless.Please contact me

I needed to send a package to PA. The closest UPS store was actually in the Lake County depot. There is a small customer service center in a large building. It is a no frills room but has everything needed to get your packages on their way. There was one factor that made my visit awesome- Customer Service agent Dorothy! She was knowledgeable, courteous and very cheerful. She made sure the package was secure and met criteria for shipping. It is a tiny office and there may be a wait but people like Dorothy, who are truly caring and very helpful, make that wait worthwhile. If you really need a modern, sleek atmosphere, this may not be for you. If you want competence, courtesy and service with a smile- go see Dorothy and her co-workers.

Opens at 3:00 p.m. fast in and out

They dont know how to take care of customers. Very tense place. All workers are against each other. Nasty environment. 🤮

I have ordered a package from fashion Nova over a month ago and you guys still havent delivered my package yet by the time I get it I wont be able to wear fashion Nova sent my package out May 5th it is June 20th how long do I have to wait

Very efficient and helpful

The over night supervisor (younger black woman) was absolutely fantastic. She helped to figure out why I was being told my package was available, but was not actually there. I come back in the morning and the older white woman with shorter grey hair was unhelpful, and just all around worthless. Wouldnt help me to get my package, and kept trying to pawn me off on the next person. Told me to come back at 12:30. Absolutely horrible customer service from her.

Keep delivering my packages to the wrong house.. Its to easy to read the numbers on the house and package poor poor service..

The lady had sympathy for me. Lol.

Wow! The actually helped me out once they found out I am in a wheelchair.

You need to be on the Wright time, dont come at lunch are.you will wait. But dont get me wronge very good service and fast help.

Brought in an amazon return to ship out with prepaid label in original unopened box. Was told they cannot ship it in the box (which it was already shipped that way) and I had to buy their packaging.The person then proceeded to cut open the unopened item and wouldn’t stop when I asked. She then tried to show me how flimsy the box was by pushing it down (opened with less rigidity) and damaged the original box.The supervisor backed her and said it wasn’t their problem and wouldn’t share any management contact info.

Weird hours, they open at 12:30. Good service.

Great people.

Great customer service, much better than the UPS store in the area.

Great Stuff...Very Helpful

I went here to check on options for pick up of a package that I missed delivery on. I use UPS My Choice Ap and it is a must have Ap for anyone using UPS for shipping or in my case receiving items via UPS. You can reschedule deliveries, Have things delivered to another address, or what I should have done, have your package held for pickup at a UPS Customer Care Center. Live and Learn. Right? Hours are 12:30-6pm Mon thru Friday. You can also ship from here. Now we know!

Lady there has 29 years with ups and is great at helping customers on the drop off desk

Awesome group at this location very helpful when shipping and returning.

Has to packages to be delivered, one made it on the 8th the other they couldnt find my address on the 8th. Yes the he same day as the other packages was delivered. Called the center, they expected me to come to them to get the package I payed to have delivered. (And yes the address was correct on the package, we checked) They have been delivering to this address for almost 2 years and have always found, how they lost us. They werent even polite about it when I called. Guess I need to look into FedEx.

Refuses to hand me my daughters car seat because my address on my ID doesnt match. We are trying to work with the dirty blonde haired woman at the front and she is being uncooperative. One persons business may not matter, but with these reviews hopefully theyll start to realize they need a change in thier customer service.

They tried to deliver my Christmas packages at 9pm one night and then 10pm the second night but wasnt home due to work. Called the 800 number and they said they would hold the package at the Leesburg office and that the hours were 9am until 6pm. I stopped by the office at 10:30am the next day and was met by a very rude female who told me they werent open. I advised what was told by the 800 number and she became even more angry telling me I was a liability for being there. She couldnt wait for me to get out to lock the door behind me. Very rude and completely unhelpful staff. Ill make sure no one sends me anything via UPS again...

Please dont go here. Front attendant (dirty blonde woman) complained that my prepaid package needed to be taped. I have never been charged FOR A PIECE OF TAPE. The place is dirty and dusty and she swears shes been there 30 years! Terrible customer service and wait time.

They didnt deliver on time and we had to go pick it up a day later. We should have been refunded the extra money we paid for fast delivery.

Handy location. It was a random use, so cant say I LOVE it: but staff were helpful and friendly.

Good customer service. Fast,didnt have to wait.

Absolute worst customer service experience of my life - possibly tied with the awful customer service provided by Lowes who shipped with UPS. I wasnt given any tracking information until I finally got in touch with the Leesburg Distribution center after my package had sat there for 6 days. They said they couldnt find my address but they sent me a postcard to tell me they couldnt find my address - anyone else find this crazy! So I actually asked them - so you believe the United States Post Office can deliver even though you cant - and she actually answered yes! LOL! There you have it folks - UPS thinks that USPS is better! And that is soooo true! Furthermore, they put in their notes that they told me to call back on 5/2 to give their drivers directions to my house only to find out that they sent to package back to the vendor that same morning. And when I called in, I was told it was my fault because I hadnt called at midnight the night before - UNBELIEVABLE!! I could go on and on but do yourself a favor - never ship with UPS - especially through Leesburg with Sherrie and Jeremy!

Great experience. Staff very helpful.

Very helpful woman working the counter.

Small but Perfect. Great lady!

I have used several different shippers for products. This has to be the worst company for shipping and on time delivery. Multiple times ups has been late if not a full day behind on their scheduled arrival. Please note, this is not during a holiday season. Pay the extra to have any other company ship for you besides ups.

Fast, friendly service, they dont open till 1230 pm

Lol..there is no customer service. I was told what ever the 1800 Ups said..didnt make any difference because they dont have day in the city branchs and not to believe them that I needed to call the branch directly. Diver is always wrong if you do.

I was in & out. Totally satisfied.

Rude. Go to any other ups store if want to be treated with respect.

Need more counter help when the line is out the door.

Package left Texas on 1/4/17 arrived at Leesburg on 1/5/17 and was out for Delivery on the same day (1/5/17). NOT DELIVERED, 1/6/17 NOT DELIVERED, 1/7/17 NOT DELIVERED! Now delivery date is 1/9/17. NOT HAPPY! Taking longer on their Delivery Truck then it did to get to Leesburg.

Very fast. In and out during the holidays.

Wonderful as usual

Helpful, but couldnt mail my friends phone

Best customer service EVER!

A great drive _ clear directions

Package was supposed to be delivered 3 days ago, now I can’t even get information on when to go and pick up the package UPS giving the run around!!!!!

The customer service representative, Bruno, was quite rude in telling me that he can only be on the phone for a certain amount of time... So if UPS cant resolve an issue in a specific amount of time the consumer is out of luck, because the representative cant stay on the phone to figure it out? Is that not the duty of a UPS customer service rep?

The worst customer service

I will NEVER use ups again!!!!! My daughters package that already took over a week to get and today was supposed to be the delivery day she waits by the door ALL day long by 8 pm I call ups to see whats happening they reassure me it will be here tonight. So its 10pm I call again now they cant find my package?! Seriously!!! This company is a mess!!!

If you have a problem your better off just driving here than calling any of the numbers youre gonna find.

Ups man would not come in my gate and come to door for me to sin for package and I gave the code that morning to UPS they say he has the code and will tell him to come in BC he has 65 acers to turn around in

Closed at 12pm tuesday :(

The service is slow. The office is dirty and the hours of operation is terrible

The woman behind counter was very professional

Hard to locate but friendly staff make it worth it

Dropped a box off. Friendly crew

Very very good people

Fast and efficient service

Its ups I would check to make sure they will be open when youre going to go

Excellent service.

Poor service and they barely pay their workers one guy has been there for like 2 months and has only gotten one paycheck

Great service

Very small store also a little to crowded but I got my package.

3 words, RUDEST PEOPLE EVER

Great customer service

DO NOT EVER I MEAN EVER USE UPS for any of your shipping needs. A BUNCH OF Incompetent idiots. DO NOT USE UPS AT CHRISTMAS TIME OR EVER

Good service

Easy in and out.

Service sucks the driver did not bother to deliver my next day air package then lied saying he tried !

Allways braking your shipments

Delicious

Great help

Vary helpful

Late and when called the office was not helpful

Fast

Helpful staff

Not a store

Friendly service

Opens at 12:30