Had a recall on our Cadillac and very pleased with Service writer and service department.Thank you. And a thank you to Chris sales manager for clearing up a title issue for us.

I brought my car from your dealership..my salesman is Jesse who is absolutely great to work with...no pressure, which is very important to me.. your Service Dept. is so wonderful to work with .. Steve and Harry really care about the client and go over and above to keep us happy.. I would recommend your dealership to anyone looking for a car ..new or used..

Excellent service.We have been doing business with Plaza Cadillac and keep going back.ThankIda

Residing 2 hrs away from the dealership, I called to schedule an appt and express interest in an electric vehicle that was available. Erika, internet sales, said she would set the appt for 3 hrs later. Robbie Giovanetti, Sales, met me when I arrived. We found the vehicle had not been prepared for showing (battery at 20%, low psi in one tire, filthy from sitting). Robbies professionalism and expertise overshadowed Erikas failure. His willingness to go the extra mile to ensure I could return home in my new vehicle is the only reason I give this dealership 4 stars.

Rick my sales rep at Plaza Cadillac is the best. He took the time to help me understand my new vehicle, how to have it serviced, and went above & beyond to provide exceptional service to me. Thank you! Highly recommend buying a vehicle here.

Dealership forcely added an Allstate theft policyinto the deal & was not explained to me at the time of closing the deal & signing the documents, every other document was explained while I was signing, accept this $259 theft deterrent policy, which is a scam from dealership & Allstate who is offering this nonsense theft policy. Also the dealership holding on to my funds & giving me a run around between finance Manager & Title clerk of my Sales tax.

As always, Harry and all the service staff were splendid. A minor inconvenience was remedied quickly, a courtesy car wash and I was on my way.5-Star assistance when we need them! :)

Had to have my car serviced for a few issues I was having. Harry, Steve and Patrick in service werevery accommodating and attentive to the problems I was having they were able to get me right in and take care of the issues. I would recommend Plaza Cadillac to anyone I know.

I have purchased several cars over the years at major dealership and I cant think of any way they can improve! The whole process was less than an hour and I havent ever had it take less than 2 hours. I have worked at three well known Car dealerships in the Orlando Area and I was amazed with the whole process. I feel I will be doing business with them for a very long time.

The vehicle we were looking for and the perfect salesman were right where we expected them. We couldnt have asked for a more knowledgeable and professional salesman. Rick Jimenez is a bring them back guy that goes out of his way for customer satisfaction. The vehicle is top of the line, deluxe and all luxury as can be expected from a Cadillac. Plaza was sure to get us every savings on the price. A+ (100%) in our book.

Plaza Cadillac offered a great experience in purchasing a car. Their sales representatives were very knowledgeable about their products, very courteous, and best of all, not in the least “pushy”! Answered all questions, explained all details of the car purchased, and offered all options to extend certain warranties without pressure to purchase any. Best car purchase experience ever!

Very efficient and friendly Dealership..Everyone there is very helpful..Steve is exceptional in the service Dept.along with the rest of them folks...Rick is my man.. Best CSR that i have ever dealt with. Hope to be dealing with Plaza for many more years...

Our very expensive Cadillac has a window on drivers side that takes in water and then squeaksWhen raised and I was told there is no fix for this. Living in the Villages, Fl we use the window many times daily. This is a new car with less than 5000 miles. Are you sure your engineers can make self driving cars?This car also came with faulty backup cameras so I was told by dealer to call GMC and I did.then the camera was fixed and now works great. Other than that service was pretty good.Sally Matthews841 Pinckney LaneThe Villages, Fl.

Thanks to Rick Jimenez for making the process of buying a new car go so easy. I love it

I got an email saying my battery was about to die. I called Plaza Cadillac and told them the situation and that I had printed the email fr the diagnostics and would be coming in. They said come on in and we will take care if you. I also told them I had a funeral of a good friend at 8:30. I arrived at 8:00 am and was out and on the road at 9:00 with a new battery which was cover by my warranty! I was elated to say the least. Steve Wiggins got it done in no time! Thank you!

The nice people (usually Steve) at the service desk are always glad to see you. Also, they take good care of you.

The customer service is always amazing. Fast, friendly and caring team.

This was our first visit for service at Plaza Cadillac. Service advisor Steve Wiggins couldnt have been more professional and made this a great service experience. When we checked in he was extremely knowledgeable about what the issue was with our Cadillac and did a great job of explaining it to us. Once the service tech had performed a diagnostic on the vehicle, Steve called us with the estimate and indicated it would be ready later that afternoon. Later than afternoon Steve called to tell us the vehicle was ready to be picked up. And when we arrived he even helped us reprogram the seats to our settings. We are very pleased with the service experience and especially with service advisor Steve Wiggins.

Very satisfied with the Service Department - especially with Steve. From the moment I purchased my vehicle and through the hiccups of vehicle ownership Steve has always been professional and hardworking for me the customer ! If I purchase another Cadillac it will be because of Steve and the service department at Plaza Cadillac !

It has been a good experience doing business at Plaza Cadillac. This is our third vehicle we have purchased and have nothing but a positive experience. Rick has been a pleasure to work with, and has always been so nice to Sandra and myself. He was very helpful this time by making us aware of the Buick he felt would meet our needs. I have never had a Auto sales person to work to assist us the way Rick does. Thanks Rick. Ed & Sandra Poe

The service department was outstanding and Steve at the service desk was very friendly and helpful!

As always Plaza Cadillac has treated me with the utmost courtesy and quality workmanship as Ive been accustom to in the past. Keep up the good work.

Plaza does a great job in completing the reason you are at their facility. I was there to get an oil change. Steve always does a great job of finding out why you are there and takes good care of you. I know if I have a question after I leave I can call Steve and I will get the straight skinees and if he doesnt know he will get back to me shortly. Plaza Cadillac has always completes the work. I have never had a problem with their work. My car has always been returned in great condition. You can go there to buy your vehicle and have it service there after. You will like the people that you meet!

Service department is awesome!!! Steve goes above and beyond in order to help clients.

Best Cadillac dealership around. Very professional. They are so much better than Massey in Orlando!

GREAT SERVICE AND FAST RESPONSE WAS ABLE TO TRACK THE ARRIVAL OF MY SERVICE TECH....MY TECH NAME WAS ALEN AND HE WAS VERY HELPFUL REPLACING MY DEAD BATTERY AND ANSWERING ALL MY QUESTIONS....HE IS A GREAT ASSET TO THE PLAZA CADILLAC TEAM!

It was a pleasure dealing with Plaza Cadillac. All personnel involved were very fair and accommodating. I highly recommend Plaza Cadillac, and I will definitely consider them for my next automobile purchase.

A Warm & Friendly HELLO from all the staff at Plaza Cadillac .... I went in with a figure in mind and a trade in value and was blown away on the deal I got on my new 2017 CT6 PLUG-IN Cadillac. Almost $10,000 off the sticker . A Special Thanks to Theresa Matey my sales Consultant, TonyP. her boss and General mgr, Chris the Parts guy and a special thanks to TODD A. the Finance Guy . Thanks for putting together the perfect deal of a life time ....

You have asked for my feedback on my trip to your dealership. Stating that you hope we are staying safe. It was far from that as not a single person on you staff were wearing masks.,,.,.,.,. I would not call that staying safe. We will not ever be returning to Plaza Cadillac or any dealership under the same ownership.c

We had a less than stellar experience at a particular dealership close to home. Im so glad we made the drive to Plaza Cadillac to see Jesse Knapp! It was just my two kids and myself, Jesse was so accommodating, patient, and knowledgeable. I highly recommend you ask for Jesse, he treats you like family. He was able to get us the price we wanted and get the deal done ✔. To the management team at Plaza Cadillac give that man kudos and a raise, he was amazing. 5 stars, we love our Cadillac. -The Barbers

Great service.. and fast. Everyone there was helpful and cordial. They also shuttled me back home from Leesburg to Mount Dora. Thanks

Very nice experience my Salesman was Rick Jimenez, this is my second Cadillac bought from Plaza. Would do it again in a few years.

I am a client of Plaza Cadillac for 9+ years. They are experienced, ready to assist you, and courteous. The Service Department has always been exceptional, Harry and the rest of the team always helpful and understanding of circumstances. Thank you!

Awesome Service Advisors; always courteous, respectful and knowledgeable. Did not even request a courtesy car wash and not only did they do a great exterior wash (spot free) but they cleaned the entire interior as well! Been coming here for many years and the service has always been consistently excellent.

All that I went to dealer for was accomplished.We also had a courtesy ride to and from lunch spot.Good people.Pat was very helpful and pleasant.

Great place to have your GM product serviced

Plaza Cadillac did not return my vehicle until they were sure it was working properly. They had worked on it before for the same problem and I had to return it because it continued to do the exact same thing. Plaza Cadillac gave me a loaner vehicle and sent me on my way. They kept my vehicle from Monday - Friday. I picked it up Saturday morning and when I did, it was working properly and I was a happy, satisfied customer. Thank you Plaza Cadillac.

I love Plaza Cadillac! They get me in when I need service and the service team is professional and delightful. Thank you!

They all were every helpful and the sale went well

On time and professionally doneService dept. is excellent

Very friendly staff. They take the time to spend with you. No pressure to buy. We did end up purchasing a vehicle. The price was right and the trade in was fair which was more than we expected. I highly recommend!

Great service, they offered to pick up and deliver my vehicle. Washed and ready to go, great doing business there!

Great Dealership,Friendly and nice folks,easy to do business with

My first visit everything was scheduled and went just as appointed and I had a lot of good feelings with the dealership and I feel like there be a lot of future business

Purchased 4 cars from Plaza and weve always had great service and customer consideration from our service representative.

I love Harry and Steve because they always take excellent care of both of our cars. There is no question that neither can answer. I would like to thank them both for making our experience easy.

Excellent people to deal with. They are very thorough and professional.

We were experiencing a light squeak when applying the brakes. Plaza examined and was able to determine that it was normal and due to the very light usage of the car.

Best experience buying a car- to date. Everyone was professional and went above and beyond to get my dream car.

Staff was awesome. My fiance thought she had lost her engagrment ring there, and, honestly...the service dept went through the car to see if it was down in the crevices. The all were amazing!!! As it turned out, she left in in her bathroom at home. But...things like this are what keep bringing us back to Plaza!!! And the SRX is running GREAT now!!! Thanks for being there for us!!

Always Great Service ! Nothing like my past experiences with other dealers.

Great experience. Accomplished initial negotiations over the internet and phone. Actually came to a deal over the phone on contingency that we both liked each others vehicle. Upon arrival to the dealership, we each looked over the cars and each agreed that they liked each vehicle. So about a half hour after arriving we were ready to close. I had my financing all lined up prior to leaving my house. They had the paperwork filled out and I signed and walked to their financial department. We finished getting my plates transferred, and with their state of the art machine to register my new vehicle, no spending time at the DMV, completely registered my new vehicle. Total time at the dealership, 2.5 hours. With the bulk of the time on the phone with my finance company. Great experience!

By far the easiest, smoothest and most efficient dealership weve been to. Shout out to our salesperson (Jonathan) who was great & very personable, not overbearing at all. He gave us space when we needed it, but was available to answer questions. Thanks for that!!!Inventory is a plus!!This was our first stop on a day we had planned to shop around... When its right; its RIGHT!!#OneStopThanks Plaza!!!!!

My sales & leasing agent Mr. Allan Staton was very professional.He did an excellent job representing Plaza Cadillac on the sale of my 2020 CT 4 vehicle.Thank for the professional service.

Top notch experience with Plaza Cadillac and Jesse Knapp. I also very much appreciated the quick and painless process in the financing department - was in and out in literally 10 minutes! I highly recommend Plaza Cadillac. Remember, kindness goes a long way. Always be kind.

Excellent on-time premium service.Would have been 5 star if employees were wearing masks.

It was a pleasure doing business at Plaza Cadillac. I highly recommend.

Employees polite and efficient. We waited for our car to be serviced and it was ready, almost to the minute, when the gentleman in the service dept. said it would be.

The staff was very helpful and friendly to work with car was fixed right and running smooth as ever. Thank you Plaza Cadillac!!

Great new Cadi. Dealership foe me. Just moved to area and very happy with service.Thanks

Service manager Bobby took care of two problems on my new Ford E350 24’ motorhome one problem was the check engine light the other problem was a recall from the Ford factory Bobby was very professional he always let me know what was going on and I was also appreciative that the one day I had to leave it overnight – supplied me with a driver to drop me off at home excellent service from this dealership.

We had just exited from of store in the villages, The first thing we noticed was the Trunk Deck wouldnt open on our 2017 CT6 Hybrid Plug-in. Trying the button, both key fobs the trunk refused to open. Then trying to open the car drivers door, the car refused to unlock. I tried the phone APP and all the doors but nothing. I was just about ready to call for a tow and the drivers door opened. I was still not able to open the trunk deck with the button on the drivers door. When I pressed the Start Button the Dashboard lite up but the steering wheel refused to unlock. I turned the car off and back on several times and then all appeared to be fine. Car started, trunk opened but I was a bit worried and called Service at Plaza Cadillac. I spoke with STEVE who said they were very busy but if I could drive it, too bring it on down and they would check it out. I did notice that there was for a short spell a message on the dashboard that said to Service the Security system as soon as possible, When I arrived the car was taken around to the garage side while we waited in the customer service lounge. Within 45 minutes they had discovered that there was a UPDATE on the car that fixed a problem with the car reading the KEY FOBS. The car was updated and we were quickly on our way. I realized that Plaza Cadillac is a long way to drive just for service, but when the service is fast and has employees like STEVE, I dont mind driving the extra mileage with employees like STEVE that do the extra mile for customers. For that reason a lone, I will continue buying vehicles from Plaza Cadillac and their prices are great also.

Hope your holidays are great. Many thanks for fixing my Cadi. Your service department is great and Ill see you next time we need service or start looking for a new vehicle.Ken Willett

Thats why they call it Cadillac style, no need for further words.

Professional and friendly service. Always a good experience.

I have had excellent service at Plaza Cadillac, from all phases of service.

First - they sold me a great car at a great price, with NO HASSLE. I highly recommend Rick Jiminez as your Sales Professional - he knows Cadillacs and knows how to make the customer happy. Every part of the car buying experience was smooth and easy, but never rushed. They want you as a customer now and for the cars you buy in the future.

All personnel acted with respect with my wife and I. They were courteous, knowledgeable and friendly. All features were reviewed with the sale person with complete explanation of all aspects of the vehicle.

The experience was all good. The salesman did everything to get us the car we wanted at a fair price.

I grew up in Detroit when it was a nice place. I own a Ford, a Chrysler, and a GM car. I’ve moved around some in my life. Cadillac dealers have the best service in my opinion and this place meets the quality standards of other Cadillac dealers.

Absolutely perfect!

We had a very personable and knowledgeable sales person, Colt Cyr. He made our buying experience at Plaza Cadillac painless.

Very satisfied with the service.

I trust them. That is big for me because I know nothing about cars. I just like to drive and let them take care of under the hood. The service is wonderful and my service manager Steve is the best. Thank you Plaza Cadillac.

Harry and Steve provides excellent service. They are both very knowledgeable and they leave you filling confident that the work will be done correctly. They both raise the bar to another level of customer service. Because of them is why I go to Plaza Cadillac to have my CTS serviced.

Do not do business with Plaza Cadillac! My husband had been negotiating virtually (due to covid and the fact that I’m immunocompromised) since Monday over a car we wanted to buy. By Monday night, a price was agreed upon and we were set to have the salesman bring us the car and finalize that Thursday- salesman’s decision, not ours. We were fine doing it sooner. They salesman and my husband kept in touch Tuesday and Wednesday, with us deciding to drive up (1.5 hours) Thursday instead of having him come to our house.Thursday morning we are about 15 minutes from the dealership, and he notifies us that the car actually sold Tuesday. Somehow this slipped his mind Tuesday night and Wednesday when he was still leading us on and making plans for us to finalize the sale? Totally unprofessional and a huge waste of our time! We promptly took our business to another dealership!

I took my 2012 Cadillac SRX to Plaza Cadillac for repair.I wish to compliment Steve for helping me with the car. He was very professional and a very very nice person.I will return to Plaza Cadillac if need be and recommend them to anyone.

Very Good service at a reasonable price.

Good honest people, do good work, no complaints from me

I had a good experience purchasing my vehicle there

Had a great experience at Plaza Cadillac. Rick was wonderful to work with. Professional, knowledgeable and friendly. Highly recommend.

Had a few issues, but the Manager sorted everything out to my satisfaction. Thanks!

Great at making a sale, but when you take the car in because there is a distinctive sound coming from the car, and they test drive and say I hear nothing. I was appalled. I am not sure if the service department is trying not to service cars, but to sell their rather pricey warranty. I am going to speak to the general manager, you shouldnt spend 70gs for a car that rattles and shakes with only 5 thousand miles.

They were great! Friendly kept me up to date on my repairs. Steve and other write up people weregreat ! Techs did a great job!

The staff was professional and friendly while practicing social distancing. Work completed was explained to me. Service was quick. Car was washed and vacuumed. Very good experience.

The sales executive, Ron, was professional, knowledgeable and to the point. I like that in a luxury car store.The negotiation was clean, short and fair.The car was delivered ready t go with no snags or hang ups.I’d recommend them to anyone.

The dealership waiting area was clean however it is very small no way to keep social distance. The personal was great. My vehicle was not cleaned and vaccium. Dealership did not meet my expectations for a Cadillac dealership.

The BEST service department in terms of customer service, courtesy and friendliness. . . and Im old, retired and have lived in several states! Prices are reasonable and service is thorough. I love Plaza Cadillac and they have my highest recommendation!!

Excellent service in a timely fashion! Manager, Steve Wiggins did all he could to accommodate me by providing a loaner vehicle because repairs were going to be time consuming. Very pleased that my vehicle is now running perfectly!

I took it in with a problem and came home with the problem. Very disappointed with the service department unlike a few years ago when I had complete confidence in them. At that time, I wouldnt consider letting anyone else service my car.

Very pleased. Our 4th purchase in last 14 years. Yeru pleased with Rick and staff.

In January my daughter found a car on the internet at Plaza Cadillac so after work we drove 1.5 hours to look at it. After talking to the salesman, we were told that actually the advertised price was $3,000 more than what was shown as the price and that we did not read their fine print. Car Gurus does not show their fine print.With that type of deception, I was ready to leave but my daughter liked the car. She was able to work out a deal to get the car. The car was missing floor mats and we were told that they were around the shop and that they would send them. They even wrote on the contract We owe you floor mats . It was late so we took the car and left. It has now over 3 months and after 3 months we have NO FLOOR MATS. There have been many phone calls and we get nothing but the run around. I would never consider purchasing a vehicle here as integrity seems to be a word that doesnt exist with them. Promise anything to make the sale and once it is done just deny and drag your feet. Eventually the disgruntled customer will go away. That is correct and we will never be back either.

Prompt and courteous service.

I gave this review 5 stars! I just purchased a used vehicle at Plaza and the entire process from start to finish went very smooth. Each team member that we dealt with was very professional and had excellent customer service skills. Our salesman, Jesse Knapp was a true genuine gentlemen and made the experience very pleasant. And I would like to thank the finance director, Mark Allen for his knowledge and assistance in helping me complete the deal. I would highly recommend Plaza Cadillac for all your car buying needs!

I purchased a car from Plaza Cadillac. Ive been extremely happy with the service they have given me this far. I would highly recommend them.

Had a hose replaced and thanks to Steve for giving me a vehicle to drive while being serviced.

Great staff who knows their product very well. Even though I wasnt ready to purchase, I felt no pressure and that my sales person was still delighted to help me get all of the information I needed. The manager Russ Bennett was very delightful and a fun person to be around through out the process and helped me make pick out the best vehicle for my family. Plaza Cadillac is truly the best dealership Ive ever been to. I look forward to purchasing my next vehicle through them!

Terrible service! Spent three hours waiting over two trips to have something that took 5 minutes to fix once they focused on it. Without a doubt your service is the worst of any dealer we have dealt with- BMW, Mercedes or Porsche are all head and shoulders better

Fantastic experience from the entire staff.

This service was unusual as I was having the Cadillac repaired next door at the Plaza Lincoln body shop. I requested they do an oil change and tire rotation while the car was in. They drove it to you, you did the work and then returned the car back to them. It was all seamless and easy for me. Wonderful!