Had a great experience with Jennifer Imthern. She was fantastic to work with. She was fair & honest. There was no pressure to buy (which I did). The entire process was quick & painless. I love my new truck. Thanks again!

Took the Suburban in for a noisy transmission. After driving the vehicle, the technician said he didnt notice anything obviously wrong. I scheduled a time to come to the dealership to ride with him. This way I could point out the issues I was having. Of course, the Suburban didnt make any odd noises when we drove together. However, the technician asked me lots of good questions about what the conditions are when it happens. He thought it may be related to not having flushed the transmission yet. We had opted out when our service advisor suggested the replacement at the 30k mile maintenance. Now at 55K, we got the transmission flushed, new fluid, as well as the front and rear differentials flushed. It drives like a new truck now. No lagging, no noises, just power and poise.

Service Rep went above and beyond listening to my concerns and following through with what he said he would do. It was a fairly complex mechanical and electrical issue and he did a great job of explaining the facets of the problem and how they resolved it. In the end, they were able to successfully solve the problem in a reasonable amount of time at a fair cost. Not sure much more can be asked…needless to say, I was pleasantly pleased with the result.

I went to Jerrys Chevrolet in leesburg with a heavy heart convinced that I would be leaving this car dealer also, but Jennifer change my mind she was really down to earth willing to answer all my questions and very honest and helpful. I definitely recommend Jennifer to anyone who looking for a car and the best thing I like she check up on you after your purchase. That what I call excellent and outstanding service

My battery died over the weekend. I had to use our other vehicle to jump start it Monday morning. I was hoping that the drive in would charge it back up. That didnt happen. After getting a co-worker to jump-start the truck after work, I called Chris to see if he could get it taken care of. I had zero doubt that he would be able to make it happen. Needless to say, Chris had me drive in, then took my truck back immediately, replaced the battery and had me back on my way in less than 20 min. This is one of the best service departments Ive ever dealt with in my decades of driving a car.

The purchase process was straight forward. Price and financing terms as discussed on the phone and no high pressure sales tactics for additional F& I products.That’s how I like to do business. Thanks to Mo, Israel, the finance manager, and Jennifer for their professionalism

Chris was great and informative on what work was being done and how long the wait would be. Excellent communication and service from Chris and team!

Outstanding service, I came in early and they squeezed me in and I was out the door with an oil change and tire rotation in under an hour. Everyone is super courteous and they go out of there way to make sure the customer is happy.

Everyone we interacted with at Jerrys was fantastic. Jennifer was a great point of contact throughout the sale and took care of us from start to finish, Chelsea kept us informed and was very easy work with over the phone/email, and Mike provided a great overview of the features/technology in our brand new vehicle. The price was very competitive, and they didnt push the extras on us like other dealers do. They shared the value they provide and costs up front and let us make our own decision. Well definitely keep our eye on what Jerrys has in stock for our future purchases, and point people in their direction when looking for a vehicle.

My experience with Jerrys was above and beyond. Sergio and Mo are a dynamic duo. Mo managed to get me approved into my dream car. I hope they keep getting those rare diamonds and would definitely do business again in the future as well as service.

Chris in service is very knowledgable and provides excellent customer service and communication. I will always bring my Suburban to him, he is wonderful!

Bought a vehicle today at Jerrys and the Product Specialist Sergio Alvarez was terrific to deal with in the process. He was very knowledgeable of the product and he listened to what my needs and desires were and worked hard to satisfy all of them. I feel very fortunate that Sergio was the one who worked with me. Sergio was focused on helping me and not just selling a car which was refreshing to see. He was straight forward and honest as we went thru the whole process.Everyone whom I meet today at the Dealership was kind, courteous and helpful. I had been searching and having encounters with dealerships for a couple of months during my vehicle search. Those interactions made me very apprehensive about the car burying scenario. After dealing Sergio and the Team at Jerrys I highly recommend any one looking for a car to see the Team there at Jerrys . The next time I am in need of a vehicle Jerrys will be my first stop. I know they will ensure it will be the only stop needed on the search by getting me the perfect vehicle at a good price like they did today.

Service was great. Only comment is I think the price to replace windshield wipers is too high. I will do myself next time. I realize the dealership needs to make money, but overcharging customers is a big turnoff for many of us. Charge a fair price.

We already knew the service was great; but I appreciated Tracey Lambert’s straightforward approach and support on the sale, even as we changed our mind about which vehicle we wanted to purchase. He was flexible and responsive, including after-hours. Thank you. We’ll be back.

Chris is an excellent service manager. Takes care of all my service needs and helps me to navigate the maintenance schedule of my vehicle. Above all, I trust him. I can’t say that about all service providers. I highly recommend him and the top notch service at Jerry’s!

Marty, Chris & Keith are nothing but the best. Had a nail in my tire a few Saturdays ago and stopped by the dealership and Keith immediately plugged the leak but I needed a new rear tire upon which he immediately ordered. Marty called me last Tuesday and scheduled an appointment this past Friday to switch out the new tire. These guys are an assist to Jerrys and this is why I will continue to use their services. Thank you

I took my vehicle in for an oil change and tire rotation. It was a fast and easy experience but really what stood out to me was the service desk. Their customer service is unmatched! Will definitely be a lifetime customer.

Joe was a big help. He went out of his way to give me a good deal that worked with my finances. He even delivered my car to me. Overall, I had a great experience.

My experience buying a car recently at Jerrys Chevrolet was excellent! I worked with Sergio - who was extremely helpful throughout the process and made my purchase easy! I will be back again when I need another vehicle. I will recommend them to my family and friends in the area.

Chris in the service department was very polite, helpful and explained what was occurring and being done to get our car back on the road.

Jennifer was amazing. Everyone was super helpful and nice.

They have been completely unprofessional and haven’t been timely in any manner. I have been spoken down to and have had the shop guys be disrespectful. They also told me that I can drive the vehicle with the check engine light on. I had the car in the dealership twice within 7 days and they were dismissive. I am incredibly disappointed in the way this has been handled. Keep in mind this is for a 2021 Traverse.

I just recently purchased a car through Jerry’s irael Guillén assisted me in this and was not only very helpful but made the whole process run as smoothly as possible and I bought the car from out of state which was a great help couldn’t have asked for a better salesman

Profession staff and great experience. Purchased a used Toyota vehicle from Jerrys Chevrolet. Professional and courteous staff - great buying experience.

Very good experience, especially since it was our salesmans first day. He got the backup he needed from his managers to make a satisfying experience. Only point to mention was that he was not aware that the vehicle has auto start/stop which may have impacted our decision to purchase the car. Still waiting for our home state plates to arrive, but based on the overall experience, I am confident they will arrive within the 30-day temporary period.

The service department is amazing! They always go out of their way to ensure my Chevy Colorado is running great! Always had a great experience, will never go anywhere else. Great job guys!!

I took my GMC to GMC dealer in town to install my Tananu cover on the back. They did a terrible job.I brought this to you and you installed it perfectly.Thank you so much for the great service as always.Jack& Melissa Sanders

This review is a bit overdue yet Our company reached out to Jerrys Chevrolet because they had 3 brand new Chevy white 1/2 ton crew cab 4x4 trucks all similar and alike for our Fleet. Steve & Debbie worked us up the best deal for purchasing the three and prepped everything for transport back to Michigan. Highly Recommended.

Always a great experience as Chris in Service does a great job with taking care of his customers.

Tracy is the best! Got me more than I thought I was getting.

The issue was resolved in a timely manner as usual and Chris was helpful as always.

I called Austin at Jerrys after all the pressure tactics from other dealers. One tried to run up the price by about $9k from the price online, another gave me a quote for a fake VIN and a couple of others had a car at my price but it was being test driven right now and they werent sure if it would sell. Every time Id drive there, it was just sold as you could imagine but there was always something more expensive on the lot. These common tactics were very frustrating, I quickly explained that to Austin and he assured me that Jerrys wasnt doing that to me. I got a quote from him after hours and the next day we reached a price within my budget. I showed up to the dealership and the car was detailed, full of gas and ready to go for date night at the price we talked about. The only upsetting thing about the experience is that Jerrys is around 200 miles away. Everyone there quickly welcomed my family to the Chevrolet family, some even played peek-a-boo with my 2 year old daughter. Ill be sure to tell my friends and family about it as they are likely to drive that far to save like I did.

They are really professional especially the guy Irael Guillen he’s nice person I recommends all Hispanics and ask for Irael he honestly person!!!!

Jennifer was amazing! She was very personable and made us feel like we were conducting business with a friend rather than another salesperson. She was very knowledgeable and understood what mattered to us the most. Jerrys definitely has a gem up there. Everyone else we interacted with at the dealership were very friendly as well. We even got permanent tags the same day!

Pleasant and efficient from start to finish. Im in my 60s and have bought perhaps 20 cars in my lifetime. This was the fastest and most pleasant car purchase experience Ive had. I was able to negotiate a firm price before traveling to the dealership and got an estimate on my trade in, which was honored when I brought it in person. My salesperson Patricia was responsive and quick, and the sales manager (Tony?) spent a good amount of time with me before I drove the car away, helpfully orienting me to the new EV. Overall, top notch experience all around.

The whole process went very well from the test drive to the purchase. One thing impressed me. The last time I bought a new car there, about 7 1/2 years ago, I had to wait about 4 hours to complete the whole process. This time I was in the new car and on the road in about 2 hours - a reasonable wait time. The whole team did a very good job.

It was a smooth, quick process of a few phone calls and a trip to the dealership. Stephen Goldbranson, the salesman, was very professional, friendly, informative and efficient. I will recommend Jerrys Chevy and Stephen to anyone that I hear inquiring about a vehicle.

Cam & MO were great! Made this purchase so easy. Love me some Jerrys Chevy. If you are looking for an easy car purchase and a great deal come in and see Cam Cohen & his team at Jerrys Chevrolet in Leesburg. #bowtietilidie

Very attentive. delivered when promised

Chris Gearity is my service advisor and keeps me completely informed with what is needed for my Tahoe. Thou I bought the vehicle at another dealership, because of Chris, when Ill consider trading up it will be a direct result of his interaction; Thanks Chris for the great service.

Always a pleasure to go. I talk to Chris, since i prefer to deal with fellow Vets. Chris is very polite, very knowledgeable and super easy to work with. The staff are very friendly and will answer questions honestly, and if they dont know, theyll find someone who does. I love Chevy, as I believe they are an excellent brand, and the staff at Jerrys Chevy continues that tradition of excellence. 10/10

Chris, the service writer, does an outstanding job.

Stephen Goldbranson was direct and transparent, providing an excellent service with what we needed. We felt like the Sales Manager Moe Lakkis was willing to provide the best options for the client. Our experience was amazing. We closed the deal and finish the paperwork very fast.

High class customer service. Top marks

Very professional. Went in to just look at a Bolt, drove out with a new Bolt. Worked really hard to find us the best deal. I highly recommend this dealership..

Service department is always professional and timely. Thank you for doing a great job and keep up the good work.

The Service Dept I very efficient.

From beginning to end and top to bottom the experience was the best Ive ever had in buying a car.

Chris always takes care of the maintenance for my truck in a quick and professional manner!

Sergio was the reason I purchased from Jerry’s. I had been to 3 other dealerships between Manassas and Purcellville and he was the only one that communicated effectively and went above and beyond to find the truck I wanted for my business even though your dealership didn’t have it currently in stock. Seamless transaction all the way through the manager and financing. I even got a screw in one of my tires a couple days later and brought the truck in with the Jerry’s Package and was in and out in 15-20 min. Top notch establishment

Okay but no sale. Not very flexible

Once again, prompt, professional and excellent service in maintaining my vehicle at JerrysChevrolet

Service was done and seems to be good for now. Was done quickly. The problem being that Chevrolet put out an extended warranty for the exact issue my vehicle had. My vehicle was not included, even though it stated my year and make of vehicle. So I had to pay 1500 out of pocket for an issue that is recognized but because of unknown detail, my specific vehicle, it does not apply. I tried to contact that service manager, left a message and email, no call-back. Tried to talk to GM, who told me to call the dealer, but no one answers phones there, or is around when you call.Its only a matter of time before the other 6 fuel injectors go bad and I have to pay for those out of pocket. Its definitely will not be purchasing another American made car again. Too many issues and dealers and makers do not seem to care and would rather place blame on the owner.Edit: Contacted Jerrys Chevrolet. The manager never returns phone calls. He is always out of office or on the line when you call and will not return your phone call. Ive given up on any response, even if its Sorry, your out of luck This place does not care once they have your money.Update: Another cylinder has begun misfiring as predicted.

Great people who went the extra mile to do the job right the first time...really appreciate it...

Excellent service every service visit!

Service department is horrible service manager say he will call back and never does basically have to hound them to fix items that are under warranty. Worse experience we have ever had with a service department will never buy from this location again.

This was the best vehicle buying experience weve had in a very long time! Our sales consultant, Irael Guillen, was very personable & knowledgeable about the entire process. It was a real pleasure to work with him. And we really enjoyed talking and interacting with the finance manager, Jose Arias. Lastly, Iraels manager, Moe Lakkis, was equally helpful in closing the deal. All considered, we would deal again with Jerrys Chevrolet Leesburg and we would highly recommend their sales department to others.

Excellent care and staff. Thanks

Jennifer was the nicest salesperson I have ever encountered at a car dealership. I never felt pressured by her or anyone else at the dealership. When the numbers weren’t working for me, Mo worked with me to get to a place I would be comfortable.

I got more than what I expected. Both my recall inspection and fixing done in one shot whereas TedBritt did not do it and basically harassed me.

Cozy chair on the lounge and speedy WiFi. Perfect while waiting for my truck to be serviced

Very friendly service; easy in and out

Great customer service!

The entire team was extremely helpful and made sure I was comfortable with my vehicle before I drove off the lot. Patricia did a great job making the entire process easy and smooth!

Weve been bringing all of our vehicles to Jerrys Chevrolet for years now. Theyve always treated us with honesty and respect. Were very happy with the service theyve provided to us.

Always great service. Chris knows expert customer service - really enjoy dealing with him and the whole team!

People working on parts area. Doesnt help you atall

I had a check engine light on my 2018 Camaro come on. I was able to easily schedule an appointment with the service department at Jerrys. The key drop off was easy and I could maintain social distancing. The repair and safety inspection was done quickly. And, best of all, the service manager was friendly and helpful, listened to the description of why I was bringing in the car, and he kept me up to date on the repair progress. The experience overall was a very good one.

Chris did a great job of getting my 2017 Chevy Volt in and taken care of. In first thing in the morning and back to me by 3 PM the same day. Chris kept me informed of the diagnosis and the repair fix. He is an asset to the dealership. Thanks!

Got me in quick! Always great customer service...

Chris in service did and has always done a great job for me.

I was given an email quote of the cost of a vehicle. Then given, this is as low as I can go quote that ended up being more than the original quote minus the trade-in amount. I was told I did not allow for tags etc. costs, but I did and the amount that I was expected to agree with was simply more than discussed throughout the transaction. The vehicle was then sold before final agreement on cost.

I took my car to this service center, initially almost six months ago. I was told I needed a part that was not available because GM was on strike. I called back 4-5 times and finally confirmed they had the part. I took the car for service. While my car was there for service for ONE SPECIFIC SERVICE, the technician decided to tinker with things I had not authorized. The customer service rep called me to tell me all the things that the technician was finding while doing things I had not authorized for him to do. In addition, I later find out they dont even have all the parts to complete the repair I authorized them to do. I will never buy another GM car, I can guarantee you this. I am planning to get rid of this car due to all of these problems and Jerrys would never be option for purchase of another vehicle. If you are looking for service or to buy a car do not go here. Stay away...you have been warned!

The experience was efficient, easy to buy, and transaction of business was seamless. My salesperson Christopher Gross was knowledgeable, pleasant, and really knows automobiles. Great car buying experience!

I scheduled an oil change and tire rotation and used the overnight drop-off. When I picked my vehicle up the next day, the service ticket said that all work was completed. However, the tires were NOT rotated as annotated on the service ticket. This is unacceptable. I know the tires were not rotated because I marked them...UPDATE: The folks here made the previous situation right by covering the cost of my latest oil change and even washed my vehicle. Tires were rotated and an issue with a sensor in the transmission were also taken care of.

The service was quick and the communication was clear and friendly!

All good experience, nothing bad.

Very friendly they explain everything

Straightforward and honest. I love having this dealership be part of my team!

Jerrys Leesburg and Phoenix Pierce definitely provided a great experience! I was looking for a Chevy Bolt EV, live in Michigan, and expanded my search to other states because of the incredibly low days supply of units on the ground. I found the perfect Bolt EV at Jerrys, and Phoenix worked with me to get a fantastic deal. As mentioned in other posts, she called me at least 2-3 times after the sale just to make sure everything went okay. I also received TWO thank you letters from her in the mail!Jerrys doesnt ship out of state, and most likely all dealers follow those guidelines. However, I worked with a shipping company to get a great deal on shipping the Bolt from Virginia to Michigan.The only reason Im giving four stars instead of five, is that I didnt receive my Bolt with a full charge as expected, and the registration process has taken quite a while, due to extra paperwork that was sent to me after the sale for processing purposes. With that said, however, I would definitely do business again with Jerrys Leesburg Chevrolet. Thank you to the entire team!

Everything went smoothly..great communication.

Appt at 11:00 for simple oil change. Left at 1:15. That’s unacceptable. Why make appts. I was the only one in the waiting area for my car. I will never return there nor buy another car. If they were short on staff I should have been told immediately and I could determine if I wanted to stay I know it takes only 30 maybe 45 minutes for that service. Very very disappointed

Great service, Chris was very helpful

The service was excellent

I purchased 2 vehicles in 2019 from Jerrys. 1 new which was an outstanding experience and 1 used which was the complete opposite. The used car section did not come off as honest or straight forward at all. After trying to sell me parts for the vehicle, that they already had on order, for a high price, with supposed free installment and a great price, they came to me the next day when i didnt bite and tried to sell me the same parts for half the price. Shady! Similar story with the purchase price of the car as well. I am generously giving an overall 3 stars due to the new car side of the dealership being a 5 star review and the used car side being somewhere below a 1 star.

Fast and friendly service

Chris is the best

Bought a car here 2 years ago and went to trade it in today at a different dealership to discover that the Car Fax had a response of severe body damage that was never disclosed to me when purchasing the car. And yes I did ask. I ended up losing thousands of dollars on the trade because of this. I will never shop here again and advise anyone buying a used vehicle here to pull their own Car Fax as these people are liars.

Chris is the reason we go to Jerry’s! I couldnt be happier with the service we receive from Chris and his service team! Chris is always friendly and professional. He goes the extra to mile to make sure any concerns are addressed. I have been in sales and customer service for almost 30 years and I have never seen anyone make a customer feel like they are the only client he is working with...that is extremely hard to find!

I was extremely happy with my experience with Jerrys Leesburg. I had not bought a new truck for 16 years and obviously things have changed. DJ the salesperson was great to work with and very knowledgeable & patient. Rose (Client Relations Mgr) was very helpful in discussing options/warranties for my truck. Helpful as well in scheduling time to meet my needs. Brian (VP/MGR) was helpful as well in final pricing. Still have to get up to speed on technical aspect of truck but plan to meet with technical staff person. All in all my experience was great and everyone was very accommodating. I LOVE my new Chevy Colorado Truck!

As Ive come to expect from my experience with the Service Department at Jerrys Chevrolet, they are true professionals and always ensure top quality service of my vehicle.

Awesome and efficient!

Im very happy with the service team, Chris is the Man, even if you dont have a appointment, they will take care of you,Thank you!

Took me 2 weeks to get through to the service center. I even called and left my information with Chris in new car sales and never received a phone call back. After dropped I never got a call to be notified it was ready. If it wasnt for my warranty I would would take my truck anywhere else as this has happened several times. Also, I submitted 2 inquiries months ago about getting additional work done (Exhaust & Cold Air Intake) and never heard anything back.

I had a 9am oil change. Its 10:20 am and the car not done. Why ? Service manager no communication to me, seating in waiting area. I have had good service here and had purchased my new car from Jerrys. Waiting over a hour and more . Is unexectable for a oil change. I can pay a lower price and be in and out with in 30 minutes. You can see Im very bored waiting for my car. Still here 1 hour 30 minutes. Give it 1 star now. Still no communication.

Purchasing from them is a great experience.Service is not.I couldnt believe that they are not preparing necessary parts for my service appointment which was scheduled one month before hand. I have to come back sometime in the future.Also the price tag for the service is higher than other places. I understand that higher price tag means better care for the car, but missing necessary parts is surely not it.

Very courteous service advisor and very helpful technician.

Covid 19 protocols were followed. The last time I was there they were not. Good job.

My experience with Jerrys Leesburg Chevrolet was absolutely outstanding! In particular, Moses was the most professional salesperson with whom I have ever dealt when buying a car. Thank you very much for the great service that you provided to me and my family.

Great service.Cris Garity is always super!