Had to replace attic fan motor and Jonathan was great with the evaluation, estimate and working with our home warranty.Mike was outstanding, performing the installation quickly and quietly, while we worked from home below.Would definitely hire Cool Masters again.

Cool Masters Saves the Day! In the midst of an Atlanta heat wave, our old AC unit went kaput. The good folks at CM worked magic and scheduledan appointment with a tech within a day of our calling. The tech quickly identified the issue, had the right parts on the truck, and completed the repair in good time. Because we have a service contract with them (which I highly recommend) we got a discounted price. And now, less than 24 hours later, our house is livable once more. Thanks, Cool Masters and thank you technician Raul Flores!

Thank you once again cool masters! My preferred guy Chris came out and worked to solve our ac issues with our second unit….Let me just say… Professionalism is nothing without CONSISTENCY!! And you guys raise the bar every time! I will never use anyone else for our heating and cooling needs. Thank you again Christopher and the cool masters Team !

This team is the real deal all around. Im next door neighbors with the owners of the company. Down to earth people. They are professional and so personable. They do what they say theyre going to do. We found mold in our home about a month ago. The team went right to work doing what they do best. Im so thankful we went with Cool Masters. They have such a good report in the community...I can see why!

Johnathan was prompt, professional, and courteous. He quickly diagnosed the issues then made the necessary repairs quickly. He went above and beyond what he said he would do. The prices for service were a value compared to others. Thanks Again.

Had an issue where my AC would not cut on. I tried every DIY trick in the book, finally decided to break down and give these guys a call. Im glad I did! Mike came out and was EXTREMELY professional, friendly and more importantly really cared about the situation. I never write reviews, but I had to with Cool Masters. On time, honest price and Mike a great tech. Would highly recommend you give them a try

We used Cool Masters for the first time to service our a/c and have a maintenance contract with them. I was blown away by the professionalism and knowledge of our service technician Mike!! Cool Masters we are going to be customers for life, thank you for doing such a great job.

Easily the most professional and competent heating and air company I have ever seen. Everyone from the office personnel to the technicians in the field are excellent and the customer service is amazing. I used them for an HVAC service call and subsequent replacement of my entire HVAC. The owner is an exceptional technician and still goes out to the field everyday. His wife is the office manager and runs an extremely efficient company. Truly a family owned and ran small business. You simply cannot go wrong with Cool Masters.

Do yourself a favor and ask for Raul at cool masters. Cool masters is lucky to have him representing there company. They were prompt and professional from the first phone call to the final service. Will always use them in the future

Christopher was sent out to do a diagnostic on my air. He met me over phone (as was my entire encounters with Cool Masters).In a nutshell, this is the 2nd time Ive used them, but the difference being this time it was direct contact, not thru any of those monthly service plans.Well, I couldnt be anymore happier with their overall support and customer service. I highly recommend their company and look forward to throwing my home care services their way from now on!Thanks Cool Masters. May God continue blessing your family owned business! (•‿•)

Am a senior widow and have used various A/C companies over decades. A little over a week ago, my system was not working. I called my daughter in another state for her to research the right company for me since I can no longer rely on a husband to handle such repairs. She researched scores of companies, many had under 10 reviews, she continued and came across Cool Masters who has had scores & scores (hundreds) of satisfied customers and have rating of 4.5 out of 5.0exceptional rating. Jonathan, a several decade employee was very knowledgeable, quickly and effectively got my system working. I was even offered a senior discount too. Needless, to say, as a retired banker I know what good customer is...he is the tops. Honesty & efficiency along with manners won my phone call any time I have need of an a/c Professional. Believe, you wont be regretful in calling this long time outstanding a/c company for assistance.

Johnathon came up with a great plan to solve a complicated situation. Installation went as planned and works great! Superior people and commitment to customer satisfaction!

Jonathan was great! He explained what was wrong and fixed the issue with my AC quickly. Jonathan arrived on time and gave advice on my very old units(20+ years old). I will definitely use Cool Masters for all of my HVAC needs in the future.

Outstanding Service! Raul called to let me know when he’d arrive. Arrived on time. Explained exactly what he found and repaired my system quickly. His customer service skills are excellent. He is truly an asset to your company.

Discovered upstairs AC not working on the first hot day of the spring last Saturday. Called several places who said they could schedule a call next week.Called Cool Masters around 11 AM, and dispatcher said they could set me up for 2-5 PM that day. Jonathon called and arrived at 3 PM. He found a tripped breaker, and that the most likely problem was the compressor. But when he checked, he found no problem with the compressor itself, but that a seldom used heating component that prevents ice from forming when AC is running in cooler outside temperatures was the problem. He disabled the faulty, but unnecessary part, and immediately problem was solved. He checked the Freon level, found it was down slightly, and topped it. off.Jonathon is by far the most professional and the sharpest technician I have ever dealt with for any home repair. He noted that the unit was 21 years old, and provided current estimates for replacement when it inevitably dies. His advice for the time being was to run it til the wheels fall off. When that day comes, I will be calling Cool Masters, and asking for Jonathon.

Great company! Techs are responsive, nice and smart. They do great work and I won’t use anyone else.

2019 and 2020 were the worst years of my life, but probably the best business-wise for Cool Masters! ;) When I first met them, I was a single, 31 year old woman living in my first house, hundreds of miles from family and experiencing my first homeowner problems. The day before a snowstorm was expected to hit and shut down Atlanta (it turned out to be a faux-storm), my furnace died and my house was plunged into the coldest of temperatures. Id never needed HVAC assistance before so I didnt have a number in hand, but after calling around a few places, Cool Masters saved the day, squeezing me into an already packed schedule. I was able to get the existing furnace checked out, they made some calls and discovered it wasnt under warranty and got me set up with a new one the next morning. Was the amount something I wanted to pay? Good lord, no. But the customer service was well worth it! From the lady in the office, to the guys who came out and patiently talked me through what everything meant, ensuring I felt comfortable with the new unit and the process - it was what I needed as the overwhelmed, first time homeowner. And they didnt take my money and run either - before they left they made sure I knew I could call if I had questions or if there was an issue.. and then there was a follow up call from the office a day or two after. Fast forward a week and a pipe bursts in my lower level, completely destroying a third of my house, ceilings and walls collapsed, inches of standing water.. and I was at the breaking point. THEN THE NEXT DAY MY WATER HEATER DIED! You guys.. I was having the worst time. But I called up Cool Masters, told them what happened and back out they came. And once they arrived and saw the destruction in the garage, basement and bedroom that had been intact their previous visit only a week prior... oh man. But once again they were amazing, they talked me through the issue, talked me through my options, and in the end, I had a new water heater that they installed, weaving around massive water mitigation heaters that were running, and piles of my soggy belongings. [Bonus: In the midst of trying to figure out where to get a water heater from, the guys went for a lunch break and offered to bring me something back and that was just the kindest thing]. So. Fast forward a year - my air conditioning goes kaput in July. Cool Masters comes back out, theyre shaking their head at my luck, Im laughing because at this point you have to... maaaaybe two weeks later that same pipe in my lower level bursts and floods the house again. Id developed enough of a relationship with CM at this point that I texted them that they would NOT BELIEVE what just happened to my house. And you know what? After I told them about the flood they said if I still needed help with anything after they finished their shifts, they would come over and help out. !!!! Bless them.But the next day the little tank over my water heater (that hadnt been replaced with the old water heater) bursts and starts spraying water all over my garage, and a mini flood occurs. SO - they ended up coming out anyways and replacing that part and THAT, my friends, is the end of the story. You best believe 15 minutes after that pipe burst for the third time (there was a first time I didnt share in the story), I made the split second decision to sell my house and emailed my realtor right then and there. I was out by the end of September and am now **living the dream** of being holed up in my parents house in Michigan haahahhahaa. To summarize, if you made it this far, the guys I worked with at Cool Masters were some of the few bright spots in a very very dark two years and Im so grateful for their patience, kindness and generosity!

These guys are legit and have brought back the lost art of customer service! Jonathan and his team will bend over backwards to help you and correct the problem. They did with us on an emergency, and I couldn’t have been more thankful. I highly recommend this company simply for the reasons I mentioned above! 💪🏻

I have used Cool Masters for over 10 years and this year’s service call upheld the standard of service I have always received. Raul and his team were extremely professional, explained the maintenance my system needed and kept me apprised of the steps along the way. ThanksRaul and Cool Masters!

My upstairs AC stopped cooling, so I started looking for someone to call. I ended up calling Cool Masters and Im so glad I did! I called just before lunch and they had someone out within a few hours. Chris - the technician they sent - was amazing. He was very thorough and explained in detail what the problem was. Although the problem with my really old furnace wasnt able to be fully fixed without a new control board (read: expensive and slow to get) he was able to get me in a running state so we could stay cool while we decided how to proceed. No high pressure sales pitch, just good solid advice. I couldnt be happier, and highly recommend them to anyone looking for a solid, honest company!

Raul rocked. He walked me through and explained everything he was doing. HVAC is expensive everywhere, but he made me feel like it was worth it. And my house is cooler now! My hero!

My downstairs unit was on the fritz. I submitted a request for an appointment over the weekend and they responded next business day with a call to confirm date/time for visit. Easy process. The technician that came on site, Mike Blitch, was professional and friendly, determined the problem in about 1 minute and was able to repair immediately (had parts in the truck) and get the system operational. He was very good at explaining what was wrong, what work needed to be done, and how to keep things maintained. He also noticed that my outside faucet was leaking and fixed it while he was on site! Quality service and fair pricing. I was impressed enough with the work to sign up for their annual maintenance service.

From C Merrick: After a Top Notch AC tech totally fumbled the ball, Cool Masters came in and identified the problem...blown fuse. The CM tech also cleaned up after the Top Notch tech who left parts and screws laying on the ground. Thank You Cool Masters!

A/C tech Raul did a great job. I was taken aback, however, by his not being vaccinated. He kept his mask on, but we are both elderly and with other medical issues. Not requiring your employees to be vaccinated in a time of increasing pandemic is both short-sighted and selfish. First Amendment freedoms dont include putting self or others in jeopardy, e.g, requiring drivers licenses, requiring other vaccinations for MMR, Polio, smallpox, requiring a certain age b/f buying/consuming alcohol. The vaccinations are not political. They are a health necessity. At least give your employees the option of vaccination or bi-weekly COVID-19 testing, if they want to continue working at CoolMaster HVAC.

Our comfort Advisor‘s name was Mike B and he was great!!! He even gave us advice on other things!! I will definitely ask for him next time.

We were hesitant about using this company even after all the positive reviews lol. Well, let me just say we Were NOT disappointed! Christopher Bellin was absolutely amazing in every way!!! Cool masters is definitely lucky to have this guy apart of their team. We even tried to tip him and he flat out refused it, WOW !! My husband and I were blown away with the level of service received and if we are ever in need of services in the near future we will only be requesting Christopher to service our Fernbank Home :)Thanks again Christopher you are the absolute BEST!!The Cheeks,

Incredibly caring owners, great quality service and team, honest and upfront, and they dont pressure you.

Long time customer. This is a great company. Jonathan and his team are fantastic! Our house is getting older and the old HVAC system finally gave out. We have a full basement that we love but it often had that muggy, clammy feeling. We ran a Home Depot dehumidifier 100% of the time and that felt ok. At least I thought it was ok. Jonathan convinced me to buy their Carrier Infiniti Series variable speed system with the dehumidification. OMG! Its like I have a new home! The humidity level stays around 47%, which is amazing. The basement now has a crisp, cool, dry feel to it even on the hottest, most humid summer days. And Im saving money on my utility bill. The guys who did the installation were extremely friendly and professional and they left the room very clean. I highly recommend Cool Masters.

We came home late on a Friday night to find a small pond in our basement that was coming from the HVAC. Cool Masters was extremely responsive and Raul came out quickly on Saturday morning to help us. Raul was professional, explained everything he was doing, and allowed me to watch and learn as he troubleshooted our HVAC. Our unit is nearly three decades old but Raul took the time to determine the issue was fixable and not the end of the unit. He fixed it in a timely way and the price was very reasonable. We have found a reliable technician in Raul and Cool Masters and highly recommend them to you for your HVAC needs.

We have used Cool Masters for the last 4 years, Enoc does a great job and normally services the systems. 3 weeks following a maintenance inspection the system stopped cooling, the engineer (not Enoc) charged me $550 to re-gas it and change some electrical components, even though it had just been inspected. The next days it stops cooling again, and the same engineers comes and tells me I have a leak, which he never checked for last time even though he had to replace over 70% of the gas Bad, lazy workmanship and will not be using again.

Complete satisfaction with initial contact, service call scheduling, diagnosis and repair by Mike. Well done and appreciated.

My experience with this company was amazing. Professional, punctual, and most importantly highly knowledgeable and affective.

This is the 3rd time I have called coolmasters to fix issues with my air condition. Each time they come out they charge and then up-charge a service they claim I need. This last time they replaced my capacitor for about 288 plus 100 for coming out. The tech up sold me and told me the capacitor is very good and would last at least 5 years. Less than a year it went out and when I called coolmasters they told me I had to pay 180 for their one year service to receive the warranty. Not very helpful. I went to a local shop and got a new capacitor for 55 bucks and YouTube how to fix it. DO NOT CALL THESE PEOPLE, they will always try to charge you something extra even though you dont need it.

Replaced the hot water heater in my condo. Outstanding service. Cool Masters is the best.

My AC was not blowing cold air. They responded and came out quickly. The outside coil was cleaned and a contactor was replaced in under an hour. They were professional and did a great job. I would definitely recommend them

Jonathan Perez came out to give a second opinion regarding replacement of my HVAC system (as recommended by a competitor due to the age of my system). Jonathan was on time, professional, very knowledgeable, and took a lot of time explaining what he found. He recommended replacing a $150 part and said my system could last another 1-2 years before it needed to be replaced, so why replace now? The employees in his company do not work on commission, so have no incentive to do more than absolutely necessary, unlike many other companies. He saved me $5,000.

Chris came to do maintenance on our AC and Furnace twice now and has been so helpful! We are relatively new homeowners and he answered all of our questions and gave us advice without making us feel pressured to buy anything extra. I would highly recommend this company!

Ive been a customer for at least 15 years. John, Chris and team know their stuff and are great to work with. Their honesty and service is beyond reproach. If youre looking for a company to provide HVAC service, definitely contact Cool Masters. You wont be sorry you did.

Cant say enough good things about our experience with Cool Masters! These guys are professional, timely, thorough, and extremely knowledgable. Their prices are competitive, and if you have any issues with the work they performed in 30 days they will come back for free no questions asked. They really go above and beyond in a way not seen often anymore. My wife and I were very impressed and will gladly use CM moving forward, and id happily recommend them to anyone. FIVE STARS!

Fantastic experience with Cool Masters today! Thanks to Mike!

It was a pleasure. I felt like I could trust what I was getting. Very thorough.

Johnathan Perez came out to diagnose a problem that had been misdiagnosed by two other companies. He went to extraordinary lengths to find and correct the problem. I was amazed at his willingness to go the extra mile and we will always use Cool Masters and Johnathan Perez in the future.

My usual HVAC company no longer did duct work. I was shocked. When I called COOL MASTERS, they were glad to do the job. They not only did the duct work, but helped out with rerouting a water line as well. They were great to work with and I highly recommend them.

Jonathan came out because my heat pump was dead. He miraculously got it running so that I could be comfortable until his highly professional installers could come out to replace it a few days later.

These guys were pros and very honest. My pilot was just being very stubborn, and they got it resolved and even cut me a discount for the visit because no hardware or repairs were needed after all. Great professionalism

Cool Masters is absolutely the Best! If I could give them 10 stars I would. Jonathan goes above and beyond to make sure everything is done correctly.....very professional! I couldn’t have asked for better service. His prices are the best around, outstanding customer service and everyone is so nice. Jonathan makes you feel like family and he’s honest. Honesty goes a long way for me, so if you want great service and great work and someone to be honest call him. We’ll NEVER use anyone else but Cool Masters! We’re thankful he put in our new units and continues to service us for years to come.

I recently signed up for the preventative maintenance program, and very happy I did. I was also having issues with some 19 year old dampers in our zoned system. When the technician (Enoch) did the maintenance, he was also able to diagnose my damper issue. I needed to replace one for sure, and I know the other two are going bad and will need replaced sometime as well. He came back and replaced the bad one, and unfortunately, the motor on the new one died. So, he came back and replaced the motor for me quickly. Bottom line, the tech made sure got it right, and left me feeling like it mattered that the job was done right. I was with a previous company for over 17 years. They were bought out by one of the BIG companies in Atlanta. We immediately lost all the personal service and customer importance we previously had. Pricing went way up, and they quit honoring discounts the company they had bought used to offer. I’m glad I found CollMasters to switch to, and hope to have another long lasting account. Enoch is awesome. Thanks

I contacted Cool Masters on 9/15 to schedule an optional preventive maintenance appointment which I do annually on both of my properties. I’m informed by the rep that there is an existing balance of $259.00 from a service call from APRIL 2017. Im perplexed. Thats a full 18 months ago. At the time of that service, I provided the tech with my banking card and payment was collected. I was told that the appointment could not be scheduled until the payment from 18 MONTHS AGO was paid. How could I have a balance of $259.00 from 1.5 yrs ago and find out about it ONLY when I contact them for annual maintenance? It made zero sense after being a customer for a solid eight years with two properties and new units installed in both of them in 2015. I have always payed immediately.I speak with Kimberly in the office at Cool Masters on 9/17. I get nowhere. I do get a really condescending tone in speaking with her in regard to my confusion as to how an outstanding invoice for service to my property is not noticed by them for 18 months. I spend time debating with her that I provided the tech with my card at the time. She refutes me to the point where I actually curse out loud. I asked her to e-mail the invoice and ended the call. I receive it and It looks like no invoice I have ever received from them. Its very basic and dated 4/27/2017.I called Johnathan, the president/owner, on 9/17 since I have interacted with him personally over the years and considered him to be a fair and reasonable individual. He was surprised about the outstanding invoice from me and says he would call be back no later than 24 hours. He did not call. Three days go by and I send a text to him on 9/20 to follow up--no response. I call him in the morning on 9/21. He answers and informs me that he’s been told by the office staff that they sent me an e-mail in April 2017 with the invoice attached and they saw that I had opened the e-mail . So, they see I’ve opened an e-mail with a $259.00 invoice 18 months ago, and they did nothing about it? No one calls? It makes no sense. There is no collections process involved? Johnathan asks “what do I want him to do?” I paused thinking, youre the owner, you can do whatever you want to. I asked him if he would he be willing to at least discount the long outstanding $259.00 since it remained outstanding due to their own error to acknowledge their mistake. He refuses saying the service had already been discounted. Frustrated, I pay the invoice in full that same morning because I always pay what I owe.On 9/23 I research my bank statements and e-mails from 2017 and see a debit from April 2017 for $79 Cool Masters and also find the related service call appointment. I send this information to Jonathan via text. I’m even more frustrated as I think somehow I’m getting ripped off (not the actual case, as it is more a case of incompetent bookkeeping on their part and a lack of accountability to own up to it). He responds and says he’ll look into when he is in the office Monday evening. I never hear from him.I was simply looking for an explanation that made sense.I take issue with being accused of “overlooking” an outstanding invoice and having to find out about it 18 MONTHS LATER and only when I contacted them. I was made to feel as if I had intentional dodged payment when they had NO IDEA a payment was outstanding themselves until I called. What if I had not called them until 2019?? The only scenario that makes sense is that I was charged only $79 for the residential call and they neglected to add the $259 for the pump replacement at that time. They reconciled invoices at the end of the month back then, but still failed to notify me. I’m forced to come to this conclusion as I’ve never received a straight or logical response from Cool Masters. I did get a demand for payment regarding an invoice they let sit for 18 months while never even apologizing for their failure.

Working with Cool Masters for a new AC install, especially during the pandemic, was easy and comfortable. They arrived on time wearing masks and completed the job with minimal interaction. They register the new equipment with the mfg and schedule follow ups to make sure we are happy. The entire team is profession and courteous. We are cool and comfortable now. :) Thank you Cool Masters!

Enoch did a great job, and fully explained a possible system change that could further reduce our utility bills. Hes another great representative for an excellent company. Weve been Cool Masters customers for more than ten years, and have always been pleased w ith the work done by Jonathon and his entire staff.

We had Enoch come out to the house after our heat stopped working and we noticed some water on the ceiling. He came out and was extremely knowledgeable and didnt try and up-sell us. He explained to me in terms I could understand what was going on with our heater, and then showed me different options for the repair on his tablet. He didnt recommend the most expensive one, just the one I needed to keep our system running efficiently. We could not have asked for a better HVAC company. CoolMasters has our business FOR LIFE.

Theyre great. They gave us a great rate for yearly maintenance on our HVAC units. When the technician came out he was polite and professional. Cool Masters promptly emailed us an invoice with pictures detailing what they found during the service. We are super pleased with our service and price.

The service that Cool Masters provided was great. Enoch was very professional informative and very pleasant to work with. He was very patient and informative. This is a great technician. Cool Master you have a jewel working for you. I definitely will be using you in the future. Highly recommended.

Contacted them about my HVAC system shutting off every 15 minutes. Jonathan immediately contacted me back and with his help I was able to clear up a relatively simple issue. He was extremely responsive and helpful. They certainly care about making sure your problem gets fixed, and I will definitely be returning here for any future HVAC needs!

Our service tech, Enoch was excellent. He called when he was on his way, on time, professional, courteous, knowledgeable and worked expeditiously to diagnose the issue with our AC unit. Customer service was also great! They scheduled our appointment quickly and easily sent several follow ups about our appointment. I would definitely recommend them.

I was glad when I got cool master as my HVAC company, awesome set of guys and the ladies in the office they where awesome too. They where honest and work with my situation. I would definitely recommend them to my friends and family.Great job guys, especially Johnaton and Chris. Thank you.

I cant say enough about Cool Masters! I just love Jonathan and Christopher. They are the nicest guys you could ever meet. Not only are they nice, they are very knowledgeable, honest and thorough. They wont try to sell you something you dont need. Jonathan even installed my doorbell for me so that I would not have to hire a handy man to do so. I have had them service all my HVAC needs for years and will continue to do so. You cant go wrong with Cool Masters.

Last week, on one of the hottest days so far this year, my ac unit stopped working. It was late in the evening so 1st thing the next morning I contacted Cool Masters to see how fast I could have someone come out and look at my ac unit. By 10:45 am Jonathan from Cool Masters had my ac unit fixed an blowing cold air! I cant say enough about how amazing Jonathan was! In a day and age when you never really know who might come to your door Jonathan was exactly who you would hope for. Not only was Cool Masters able to get me on their schedule the same day, they were professional from start to finish! Jonathan called me to let me know he was in route to my house, he was on time, he didnt ask to come into the house and respected social distancing guidelines, he was extremely polite and knowledgeable and had the problem fixed.in almost no time at all! I would highly reccomend this company to anyone! Thank you Cool Masters and thank you Jonathan for taking care of me and my family!

Far exceeded my expectations!!The Short Review:Cool Masters: AwesomeCarrier Infinity: AwesomeEntire experience: AwesomeThe Long Review:I’ll start by saying Jonathan and the entire crew at Cool Masters have been a pleasure to do business with. It isn’t often that I find a company that I trust completely. Jonathan and Cool Masters went above and beyond to make certain I was informed and educated on my decision to purchase a product.My wife and I moved into this home approximately a year and a half ago. The house had a single HVAC unit (16+ years old) to heat and cool 3 levels; a finished basement, main level and top level. In the summer the basement was freezing, the main level comfortable and the top floor unbearably hot. The heat and humidity on the top level where we sleep was horrible. We purchased a standalone A/C unit to supplement just to make it through the summer. Not to mention our electric bill was outrageous (highest was $373.65)!After being in the house for about six months, the old HVAC began to have problems and looked to be on its way out. I called several HVAC companies, Cool Masters being one of them. Most all gave me the scenario of replacing the old single unit with two units. I was told that was the only way to service my entire home. Then Cool masters came to inspect and gather information in order to give a quote. Once quoted and told my options, it seemed a little too good to be true.To bring this growing review to a close and summarize: Jonathan proposed an extremely efficient single Carrier Infinity system broken up into 3 zones; basement, main and top floor. After some comparisons and looking up reviews of such a system, I signed on the dotted line. After a couple days of installation in the fall of 2016, they walked me through setting the zones (easy) and then the system was on auto pilot from there. I anxiously awaited the summer to arrive to see if the promises were completely true. To my delight and amazement, on the hottest days of summer, our house was comfortable, all levels, and no humidity! As for the high electric bill; I waited for my bill to hit at least the $300.00 range. My highest bill on the hottest month was $163.97! That is over $200.00 less than the previous year!Am I impressed? From the first call to Cool Masters, through the installation, all follow-up service and maintenance visits, they are the best in my opinion! I will never use another HVAC company. Just give them a call!

Enoch did a super job. He was very professional and explained my new thermostat system to me and put me at ease (my 1st WiFi system). He completed the job in a timely manner.

We had 7 different companies come out when we needed to replace our entire system. Having minimal knowledge of the industry, we were looking for someone that could provide insight on the products and service. Jonathan with Cool Masters was the last appointment that we had on the schedule. He made sure to explain what type of system would be the best fit for our needs. We had made a decision on another company before our meeting with Jonathan, but wanted to hear what he had to offer. His professionalism and knowledge are what set him apart from the others. We feel we made the best choice in Cool Masters and Jonathan.Update: Follow up service and communication has been outstanding. We know that we will need to replace a second unit soon and the only call we will make will be to Jonathan and his team at Cool Masters.

The tech was Great! Great Sefvice

This morning at 9:04AM I placed a call to Cool Masters (Jonathan had previously replaced our unit with great skill, professionalism, and kindness) regarding an issue we were having. By 10:30, Enoch was here at our door.From the moment he walked in, he was nothing but warm, professional, knowledgeable, and he had us up and running almost immediately (as it turns out, the problem was not with the work Cool Masters had done but with us, the users). Its people like Enoch who, in these times of hardship and strife, make the world that much more of a sunnier place to live in. Were considering sabotaging our unit so that Cool Masters can send him out to us once more.As if it werent enough that we liked him, our dogs took an immediate shining to him as well and I strongly believe that dogs are much better judges of character than we humans. Thank you for everything Enoch!

When my AC went out, Coolmasters responded quickly and were able to fit me in on he same day. Everyone I dealt with was helpful and friendly. The technician gave us specifics on what went wrong and, after fixing it, explained how to check it for future warning signs. Would definitely recommend.

Our service technician Enoch was extremely friendly and professional with the work he performed. We have used CoolMatsers for the last several years and they have been the best HVAC company ever and we will use them in our new home in the future!!

Don’t usually write reviews, but the technician Enoch who was dispatched to my call went above and beyond what was expected.His ability to diagnose and correct the issue was exemplary. With a courteous and professional demeanor he made an unpleasant occurrence into one of fond memory.I highly recommend Coolmasters based on this outstanding employee of theirs- Enoch.

Exceptional service, responsiveness and follow through! I appreciated my technician Chris communicating before, during and after the service call, providing a clear concise assessment while resolving the problem without over-servicing to make a dollar! Greatly Appreciated!!!Steve Bozeman

Johnathan responded within seconds of my Yelp request. Was overly accommodating and kind! It’s hard to find people who still blow your mind in service and being a true knowledgeable professional of their trade! My new go to!

I ditto every positive comment about this great company. Every. Single. Positive. Comment. !!!

Cool Masters fixed my A/C problem. Their response time was outstanding when other companies wouldnt even answer the phone! Their technician was very professional and polite. There pricing was also reasonable. I will definitely use them again.

Very quick. Prompt. Christopher was very professional and explained everything thoroughly. Same day repair and our HVAC was up and running again. Overall everyone was friendly and we had a great experience. Thanks again Christopher!

Weve been serviced by this company for about 20 years now! One hot summer day on Sunday, 2001, in Atlanta, the only A/C in our townhouse has died... I called in three different places from the Yellow Book and only one person, Johnathan has responded. He was in our house very soon and, sure enough, A/C was quickly fixed. Twenty years and three houses later, we are still with them! And what can I say... Its always 5 stars! Great service, great attitude, reasonable prices... What else can you wish for?Highly recommended!

You know the. saying Better late than never. Well back in August, My wife and I were leaving early Saturday morning to New Jersey. The night before around 2AM we realized the AC was not working on the second floor. Since we had my sister and niece staying with us, it had to be fixed. I called Cool Master around 8AM and spoke to Jonathan. I explain the situation and Jonathan he would come to the house between 10 and 11AM. (he arrived at 10:10AM) The problem (which is what I call it) was so small, Jonathan had it repaired in in 15 minutes. I was not even charged a service call. THATS WHAT CUSTOMER SERVICE IS ALL ABOUT. I have been working with Cool Master for about 7 or 8 years and each time one of their SERVICE PROFESSIONALS come to the house they are just that, professional, polite, and knowledgeable. If you have never used Cool Masters Air Conditioning and Heating, give them a try. You wont be sorry.

I discovered that Cool Masters HVAC is a great company to do business with. Enoch D displayed honesty and integrity from the first time we met. The installation team showed commitment in getting the total job done without delays and assuring that I would be fully operational by the specified completion time. Enoch returned two weeks later to perform a quality control check on the entire system in which I was pleased with. If you are seeking a fair HVAC contractor consider this company as one of your request for quotes.

I dont usually write reviews but this is to important not to share.My husband and I built our home in 1992. That is when we found Jonathan.He has been our heating and air person ever since. I give him 5+ stars from the very beginning. He has kept our heating and air in top shape all these years. If you want expertise, education, fair pricing, helpful and patient,, star customer service, fast service answering any problems, going above and beyond on service, friendly, a caring person, then he is your man. He and his crew are excellent and on top of latest technology.I highly recommend Cool Masters. Dont even think of calling anybody else when this is the BEST !!

Our AC died a few days ago in the middle of a week with temps in the mid 90s. We got back into town on Thursday and we were melting! I did a google search for local repair shops. We called Cool Masters based on 200 reviews, almost ALL of them 5 star. We called on Friday and got an appointment for the next day.The technician, Chris, called to let us know when he would be arriving. When he showed up, he introduced himself and IMMEDIATELY put on shoe covers without even being asked! It was great, especially since we had literally spent the morning steam cleaning the entire first floor!He quickly checked in the attic and then went to check the outside unit. Long story short, he was able to fix the system quickly and didnt try to rake us over the coals. He could have told us it was the fan motor which would have been 3 times more expensive or a coolant leak which, with R22, would have been over $1000!Amazing service, VERY personable techs AND honest business to boot. I highly recommend them and will definitely be calling them when we replace the system. Highly recommend Cool Masters when you need AC service, repair or replacement!

The technician that Cool Masters sent Christopher was very professional, informative, and efficient. I will be recommending Cool Masters whenever I know of someone with a A/C issue.

Stop looking and call Cool Masters. From a chance call for help in 2010, to a brand new system at a great price in 2019, weve been working only with Cool Masters. Jonathan, his field staff and his office staff treat you with patience, respect and composure. After a service call I thanked Chris for coming out and remarked how easy it was to work with them. His response was Welcome to the Cool Masters family!Edit: Still very happy with Cool Masters. Jonathan, Chris, Enoch and so far all the staff have been exemplary!

Cool masters was great! We had Jonathan come out and look at our system and check out a few items. He was punctual, explained everything to me, and kind! Highly recommend. I’ll use them for our annual service and in the event we have any issues.

Called for service after our heat went out and got a same day appointment. Chris Bellin was very professional and thorough. He got our unit back up and running quickly and provided a few maintenance tips. He even waited to make sure the unit was performing as it should before he left. We will definitely use Cool Masters Air Conditioning again in the future.

Cool masters saved the day. Enoch was professional and an expert in his field. His assessment was no nonsense and quickly identified the problem. I appreciate the options he gave me for repair and now the system is running well.

Definitely consider this company for your HVAC needs! They have great customer service and are very knowledgeable. From the first phone call (where they not only helped me understand pricing and what was included, but also gave a solid recommendation for a vent-cleaning company) all the way through the service, they were very responsive, helpful, professional, and experienced. They even sent an e-mail update before the service with a photo of the technician - Chris, so I was not caught off guard when he showed up! Chris was very thorough in his work, and was not pushy when giving suggestions for what I may need in the future (since my system is about 15 years old). I look forward to using them for all my HVAC services in the future.

Very quick to respond when our heat went out. Called in then morning and was able to get a same day appointment. Chris was awesome, even my mother in law liked him, she doesn’t like anybody! Both furnaces got replaced next day and work wonderful. We weren’t pressured into getting the most expensive option, which is always nice. Have them saved in my contacts and will be who we reach out to for any HVAC needs.

Enoch was great, he arrived on time and explained the issues and what went wrong. My system is 19 years old and certainly was not worth the cost to repair. Enoch was able to give me several quotes for replacing the entire system. I have already scheduled to have the entire system replaced.

Jonathan with Cool Masters is fantastic! He is experienced, informative and honest. I chose cool masters based off of the google reviews, and I am so glad I did! They are available 24/7 and I get a live person EVERY time I call. This is sooooo refreshing because it is SO hard to find HONEST, reasonable and kind individuals in this line of business. The customer service is great and the employees have all been very kind. I have them plugged in my phone. I am a satisfied customer!

I had an issue with a leak in my cooling system and my technician was Christopher B. He was very informative and walked me through what steps he was taking and why. He identified the problem early on (a bad filter) but did checks on the rest of it to be sure. After replacing the filter he made sure that it was working properly and draining as it should.

Cool Masters Air Conditioning and Heating are a very professional and efficient group! My unit finally died on a Thursday evening and I was dreading going through the weekend without any air conditioning. Cool Masters went beyond and above to install my new unit Friday evening. I am so grateful for Cool Masters!!

I first met Johnathon (the owner) back in 2008 when I first opened my grooming business. I had used a couple of his competitors but was not fully satisfied. At that time Johnathon brought down the filter his competitor put in my commercial unit. It was two residential filters taped together with tape that had the business name printed on it! I was disgusted and appreciated that he brought it to my attention. I have continued to use Coolmasters and watched Johnathons business grow as mine did as well. Every year I get the preventative maintenance package and it is worth every penny! Johnathon and his team has always gone above and beyond for me and my business. I can not recommend Coolmasters enough! ~Mary Owner of The Fuzzy Dawg Pet Salon

Wonderful experience! Both professional and courteous. Five star! Thanks

Chris took his time to explain things in details about my AC unit. It really helped me learn about how to identify issues before they become major problems.

Thoroughly impressed with this company. Johnathan is extremely professional. They have me as a customer for life after today.

Cant say enough about the service we received for our Commercial HVAC repair from Cool Masters. It was our first time using them after having issues with our prior providers. The gentleman who arrived was on-time (called ahead like they said they would) and wore a face mask (a requirement in our business). He diagnosed the issue and even offered to all of the legwork to see if the part would be under warranty (saving hundreds). In addition, he returned that night (after hours) to replace the part and get everything up and running for the next business day. If you are looking for an HVAC provider -- look no further!

I called this morning and they had someone at my house this afternoon. Jonathan was very knowledgeable, friendly (especially with our dogs!), and helpful. He helped clean up the area around the unit in my attic and helped put everything in place so it will run more efficiently. He identified the issue quickly and explained what was going on thoroughly, and I will definitely use these guys for any future needs.

Received call which was missed called back spoke with Jonathan and was told I moved on to next job because no one answered to confirm. Then Jonathan says Ill come by after the Job I am at now then Kimberly the office manager calls to reschedule. So unprofessional and argumentativeIm done with Cool Masters and will never refer anyone to them

I use Cool Masters whenever I have an issue and I really am so pleased, they go out of their way to help, they show up on time and are very professional and knowledgeable.

From the initial phone call with Kim to setup HVAC evaluation, to Jonathan and Dylan being extremely friendly, thorough, and quick to answer and explain everything, to the installation team of Nelson, Gabrielle, and Domingo, has been a great experience to find contractors that do great work and dont leave you stressed out. The entire team at Cool Masters cannot be beat and will make it such an enjoyable experience, even our German Shepherd greeted them with a smile each time they arrived. Thank you Cool Masters!

I had Cool Masters come out to do routine maintenance on my two units. Raul was great, very professional in explaining what he found, didnt try to upsell.

I have called and counted on Cool Masters services for over nine years and have never been disappointed. If you are looking a company that not only provides technicians who are knowledgeable, but that provides excellent service, this is THE go to company. They respond timely, follow up when promised, explain what is being done and take whatever time is needed to resolve your concerns. I highly recommend them without reservations.

Enoch was awesome. He and the technicians that came out to service our zoning system were very knowledgeable and didnt stop until my home had heat! Also pointed out and explained everything they did so that I could understand.

I have a home warranty and called them when my air conditioning froze up. They said they could not come out for 48 hours and it is in the mid to upper 90s. I called Cool Master at about 4:00 pm on a Thursday afternoon and the owner answered from Las Vegas and went over everything and told me they would have someone out in 1-1.5 hours, which he was out within the hour. They fixed it and had my air back running in no time. Fantastic service! I would highly recommend them.